WEST LAWN, PENNSYLVANIA -- I purchased the Legacy Series washer at my local Home Depot 1/14/2005. From the get go, the washer walked all over my laundry room. Towels can be a culprit in a lot of cases. But, in my case, the washer walked in most scenarios. The washer is fairly quiet in water use modes. But, when spinning.. LOOKOUT. The unit shakes violently. And is noisy as well. Being the situation above. I called for service 6/14/2005.
Technician was friendly and well versed. However, the following is a description of that service call... The tech told me it was because it was on a wood floor with foundation underneath. He informs me that all Maytag washers are tested on flat concrete. I found this response not only perplexing. But, also ridiculous. Not all homes are built on concrete slabs. And I live in South Central PA.
In most cases, foundations (basements) are mainstream. Not only that. But in many current designs, laundry rooms are placed on the 1st or 2nd floors. Whether there is an open foundation or not... So I mentioned to the tech that I had 2 washers (White Westinghouse & GE) in the very same location before. And never did they shake or walk. He (tech) moved the unit a few inches back and to the left. WA-LA>no shaking/noise. A few days later when I went to do laundry. By the 3rd load it was shaking/walking again. Had them back in September for the same problem. Pretty much a repeat of the same story.
However the tech told me he would put a new base on the unit, if I had to have service again. But he also said, the base is nearly the same as mine. Because the model I purchased was there top model in the Legacy line. I will call today. But find it redundant to put an identical base on it. Just to have it do the same thing. This call to them for service will be pleasant. But to the point. I expect it to be 100% repaired. I have a bad feeling, based on other readings concerning Maytag Products/Repair. I don't think I'll get very far.
Personally, I'm appalled at the very fact that Maytag products have become problematic. Had I known about the events above. I would have gone with another brand. But, I expected top quality from Maytag... Also, As a sidebar, the matching dryer gave me problems (was too hot on Ultracare (low)) as well. That cost me over a hundred dollars, because it was out of warranty (bought the dryer about a year earlier) at the time. The news is not good about that as well. Dryer again gets way to warm on Ultracare.
To finish with a little humor concerning this fiasco. I have the following items (My son's size 2-1/2 old sneakers, 2 Rubbermaid waste backets, and an ironing board) around the perimeter of the washer to keep it in place. If the situation does not get corrected. I will, unfortunately, be looking for another brand of washer to replace it. I know this will be at my expense. But, peace of mind is more important. I hope in the future for all of us. That if enough complaints are filed. Maybe, Maytag will adjust their attitude accordingly... Good Luck To All Of You..
CHANDLER, ARIZONA -- I purchased my Legacy Series Washer in Oct. 2003 - But let me start from the REAL beginning. I went to Home Depot and bought a Maytag washer (other than Legacy). It was installed and I followed the directions per Maytag to the T. On the VERY FIRST LOAD of laundry I tried to wash, the machine went berserk and started to SMOKE! It damned near burned my laundry room down!! THIS washer went back to Home Depot, PRONTO, and I decided maybe I should upgrade to the Legacy (which is what I originally wanted anyway). FIVE MONTHS into owning this new machine, the "bored" Maytag Repairman had to REPLACE THE MOTOR!
Within the very FIRST YEAR I owned this machine, I've had repairmen to my home 4 times. I wanted the machine REPLACED, but Maytag wanted to REPAIR it instead. By the time this was all over, the insides of this NEW machine was virtually REPLACED. Now, here it is Feb. 2006. My machine is NOT YET 3 YEARS OLD and it LEAKS like crazy and sounds like a mothership coming in for a landing. I wrote a very nasty letter to Maytag via their website, but they offered NO ASSISTANCE.
During the time the repairmen were virtually becoming "family," Maytag did extend my warranty (they said for 2 years, however, it was only for ONE year). I did not, and REFUSE, to put any more money into this piece of literal GARBAGE. For the "quietest" machine in existence, when mine is spinning out you can't even hear your stereo on full blast!
It is my opinion, as it should be anyone else who is having these very same problems with the Legacy Series, that there should be a CLASS ACTION SUIT against Maytag. Just reading these other posts about the Legacy Series makes my stomach grind. I'm absolutely FURIOUS and think that Maytag should be liable to every consumer out there who is having the EXACT same problems I am having. Maytag should NOT repair.. but REPLACE or PAY THE CONSUMER the amount of money they were RIPPED OFF, PERIOD!
I bought a new Maytag Legacy Series washer and dryer in late '03. The washer was really loud when it was spinning and I thought that was how it was supposed to be (even though the clothes seem to still be pretty wet when done). About 11 months after buying it I found the washer had leaked water all over my floor. The servicemen came out and replaced the transmission and basically the entire inside of the machine. I was told the machine was not supposed to be loud and that sometimes "you just get a bad one". Another 12 months later (as the machine had begun to get louder again) I found more water on the floor and called Maytag.
Without me even asking they agreed to cover the repair (this is the one good thing I have to say about the company. I suppose they realized this model is not built to last and are trying to save their butts.) even though it was no longer covered by the one year warranty nor was the repair they had done warrantied. At any rate they came and replaced everything all over again. My problem with this is I didn't go out looking for a machine that would last a year at a time between complete overhauls.
I went with a Maytag because they were supposed to be good. It's been a few months again and I feel like I am just waiting for it to break down again. I am not sure if I would buy another Maytag after hearing all of the problems others have had. Bottom line is that this Legacy Series washer (the dryer isn't so fab either as it rolls your sheets or light blankets into a massive egg roll so they middle stays damp) is pretty much junk.
BENTON HARBOR, MICHIGAN -- Maytag representative refused to acknowledge that this model has a common problem, ha, just read some of the reviews, and that's just from the people we know about. I will not ever pay a premium for a cheaply made product like this one with a so called good name. "Maytag" does not stand behind their products, what a piece of crap. I am done with this product line. The wiring harness is smoking and they do not care. Contacted representative ** on 06-08-2011 @ 1829 hrs and was informed after a brief discussion and a lengthy hold that a repairman would be scheduled to repair at my expense this piece of crap.
DOTHAN, ALABAMA -- We purchased the Legacy Series washer/dryer by Maytag. The dryer works great... the washer cleans fine, but during the spin cycle it walks/dances all over our laundry room! The drum is out of round and it "dances" even without clothes in it! It is perfectly balanced according to a level so it is a mystery why it continues to dance over the floor...
We've bought Maytag appliances before and have never had a problem, however, after this experience we won't be buying them again. We were told they had sold out the company to someone overseas and the quality is poor to say the least!
HOPE MILLS, NORTH CAROLINA -- I Recently bought and returned the Legacy Vacuum, Model S3591. This was a canister model with bag. While it has some great features, overall it is awkward. The cord will not give when moving about so be sure it is pulled all the way out or you will bend the prongs. While it was great going from carpet to hardwood, as I moved around each room I flipped the canister several (4-5) times. I was not pulling or jerking on it, just moving through the room.
The attachments are small and will cause added time to your cleaning. I used the duster on my ceiling fans and the bristles are so far apart that I was constantly scraping the blades. The crevice tool is so tiny in length that it would not fit under or behind things like my previous vacuum. I also found it difficult getting the brush off so I could switch to the attachments.
CHARLOTTE, NORTH CAROLINA -- I bought a brand new washer/dryer Maytag legacy series in 2003 and have had numerous problems with it since. First of all, it spins so loud and everywhere around the laundry area! Secondly, it LEAKS everywhere! I have to replace the floor and the wood in the laundry room. I feel as if you as the company of Maytag need to recall this product and replace the consumers washing machines with new ones. I have read so many complaints about this model ALL having the same problem. I have never had any problems with other Maytag appliances, but feel like I do not want to purchase anymore.
I had a service call performed on 4/2/05 regarding my Maytag clothes dryer (model # SDE3606AYW, serial # 12818324EE). The problem is that when I put sheets into the dryer they form a tightly wound mass that stays wet in the center. When I explained this to their technician (tech ID: SD) and showed the problem to him, he said that there was nothing wrong with the dryer. He then said that I was overloading the dryer, and I explained that with even just two sheets, or one sheet and just a few other items this problem still occurs. I also told him that I have never had this problem with my previous dryers and my friends have never had this problem with theirs either.
He agreed that he had never seen this problem with any other dryer yet kept repeating that there was nothing wrong with my dryer. He just kept insisting that I need to "decrease" the load I put into the dryer. I said that the only way that I can do that is to then just dry one single sheet at a time which is unacceptable. He then said again "I don't know what to tell you but there is nothing wrong with your dryer". The technician became visibly irritated with me and then left in a huff when I refused to sign his form as I was not at all satisfied with his dismissal of the problem.
I wrote a complaint letter and I was asked to contact their consumer rep who basically said the same thing that if the machine checks out OK there is no problem to fix. I spoke to her supervisor named ** and he said the same thing. I said that on paper everything looks good but practically the machine does not work the way a dryer is supposed to and so they should replace it. He refused to do so.
There is no question in my mind that I have a defective dryer. I am completely dissatisfied with this dryer and with the lack of professionalism their service technician displayed in dealing with this problem. Damage Resulting = It takes double or triple the amount of time to dry sheets causing waste in electricity, waste in my time and increased wear and tear on the machine.
ST CHARLES, MICHIGAN -- I used my credit card to buy this legacy series washer at Home Depot... Got it home, hooked it up and watched it dance all over my back room. Call Home Depot.. Told them to come pick it up. They give me another washer... Hooked that one up and stood there and watched that one dance.
All over my back room... They told me it wasn't level. Well I hate to tell them it was very level... Then they said it was uneven clothes. Well it did that even when there were no cloth in it. Well to make a long story short my husband had to tie it down to the floor... And no I'm not kidding.
God help us we all both old and can't get another washer, still paying for this one. But I will tell every person I know not to ever buy this washer And I for one will never buy a Maytag again. In fact I'm going to find out everything they sell and never buy any of it. If we were not so old and tired we'd sit out in front of a Maytag dealer with this washer and hold a sign.. Lemon.. If I were not crying so hard I'd laugh.
KATY, TEXAS -- I bought a new maytag washer from Home Depot in December 2003. Since that time the washer has failed four times. It has been the same thing each time, the triple lip seal and the milkstool bearing. In the spin cycle it makes a terrible noise. The sad part of this mess is the repair persons told us this was common in this washer. I find this unacceptable. Luckily I have bought the extended warranty. No more Maytag anything for me. With the warranty and cost of the washer I will probably spend enough to have bought two washers. Thanks Maytag