I purchased a Neptune Washing Machine in 2006. Paid a huge amount, near $1000. It recently failed, 2 months after the warranty. Called customer service. The representative was unhelpful and seemed indifferent to my problem. I have rarely spoken to a customer service representative as uncaring to others. They want $500 for a new motor and control board. I'm a retired accountant on a limited income. I don't have $500. I expected this product to last 20+ years as did the Kenmore it replaced. What a very long fall for a once great American Corporation. I hope the CEO enjoys his huge salary and bonus.
We purchased 'brand new from Sears' a Maytag washing machine in 2005. Only my husband and I use it. It has been problematic for several years now. There was a day when you could buy an appliance and it would last for years. Now, it seems appliances are made to fall apart in just a few years so that you will either have to call out the Maytag repairman or buy another. I will NEVER purchase another Maytag ANYTHING as long as I live. Maytag is foolish and is losing what was once a good reputation. From now on, I'll stick with Kenmore appliances. They last.
I will also be sure to inform every chance I get that people should avoid Maytag. Hey Maytag. Bad reviews are much more effective than good advertisement. You should think about that when it comes to pleasing your customers.
I purchased a Maytag Neptune TL Style LED Washer and Dryer on March 15 2004 for $2,297.70. The Maytag Washer stopped working in February of 2009. I was told by a Maytag representative that the outer tub, transmission and clutch would have to be replaced. 3 hours labor at $20.00 every 15 minutes. There is no warranty on parts and labor. I was told to buy a new washer because it would be cheaper than repairing the existing Maytag Washer. Maytag has told me there is nothing they can do to help me. Maytag will not return my phone calls. When I buy my children an appliance, I will buy a Kenmore. I will tell everyone I know what a horrible experience this has been.
Maytag only wants your money!!!!!! There is no concern for the consumer!!!!! Maytag does not care about the consumer. This is the first review of many that I will be writing about how horrible Maytag is. I will never recommend Maytag.
EFFIE, LOUISIANA -- I will begin by saying that I have never written a negative review about a product before. I always give the benefit of the doubt. I have owned Maytag products for 35 years. Before now, I would not even think of purchasing a washing machine that was not Maytag. That was before the Maytag Neptune washing machine debacle. Now I will NEVER buy Maytag again. This has been the most disgusting experience I have ever had with a product and a company. After spending hundreds of dollars on this washer, I have finally given up and will go to buy another washer tomorrow. I cannot stand the smell of the mold in my house anymore.
I have burned so many candles and used up so much spray to disguise the stink. I actually get a headache when I stay in the laundry room too long. There is black mold all over the gasket. I clean it with the strongest chemicals I can find and it never goes away. The smell is horrendous! I have contacted the company many times and I get the rudest answers offering no help at all! What happened to Maytag? Please let this review be a warning. Beware of Maytag!
VANCOUVER -- Just had a serviceman tell me that my Neptune washer is going to need a 1100.00 Dollar repair because a simple bearing has failed on the tub. I'm so pissed. This machine is only six years old. There are only four people in this house and you would at least expect ten years out of an appliance. When I was a kid my parents bought the cheapest Sears appliances and they lasted for decades, and there was nine people in my father's house! Best part was the service guy telling me he just did a repair on a 35-year old set of Maytags.
Bought the Neptune thinking it would last for years. Wrong. Washing machine got moldy on the inside almost immediately. I was told that you need to leave it open till it dries on the inside. Who wants their washing machine open when it is in your guest bath? Dryer took 120 minutes to dry one load. Called repairman to repair the dryer and he told me to get rid of it after 5 years. Too expensive to fix. He advised me to get a Kenmore bottom of the line and that's what I did and my electric is down $25.00! Washing machine gone replace with a bottom of the line!
My husband insisted we purchase a Neptune Washer & Dryer. I would have been happy with a regular Maytag model. However we purchased the set in February 29, 2000. On March 07, 2000 we had our first problem. Fortunately it was still under warranty. The problem was the washer needed an enhancement Kit and they replaced a broken bezel. The machine was not even a month old. I have never thought that the machine washed any better than a regular washer. At the present we are having a problem with the spin cycle. So I must say that I am very Disappointed in the product.
553 BENSON ROAD, BENTON HARBOR, MICHIGAN -- The machine provided a one year warranty on service. TWO days after the one year expired, we had a major problem: EVERY time we put towels in to wash, the machine unbalanced itself. Maytag REFUSED to provide a free service call even though it was TWO DAYS past the one year warranty period.
The first time, the part was covered but the service call was NOT. The second time, we paid for BOTH the service call AND THE PARTS! The machine is now broken, AGAIN! This time, in the spin cycle, it sounds like a tornado. American quality? Maytag: you are a DISGRACE to the American people. You SHOULD go bankrupt and save us the aggravation of a non-caring, poor quality but EXPENSIVE household appliances.
This washer is junk.. Clothes come out smelling like mildew. Back of washer is full of mold. Front of tub rubs on washer door. Makes awful noises. Ruined our floor from mold and water. Brackets broke tub doesn't spin right. Etc. etc. etc. Maytag didn't offer any help. They said I should have purchased an extended warranty.. Only had the set for two years and when I called about this problem said my warranty expired May 2010, it's only June... Now they say just come buy a new one.... I don't want a new one. Can't afford it being a single mom and full time student.
This is the biggest rip off ever. I paid almost $2500 for both the washer and dryer.. Worst investment ever. Will not ever buy a Maytag again. I will also be telling everyone and posting it on all my blogs to never buy a Maytag washer and dryer.
There was a lawsuit against Maytag for these washers and dryers a couple of years ago and they say they fixed the problem.. Nope they didn't. I think another lawsuit needs to be filed again. They are taking advantage of people and their money. This is ridiculous....
BENTON HARBOR, MICHIGAN -- We purchased a washer dryer combo in September 2005. Immediately we discovered that the drying center was a very fine product and the washer was a complete nuisance. The washer makes enough noise to be heard throughout the entire house. It rattles and vibrates at an incredibly high decibel level and walks across the floor. I purposefully bought them from a Maytag store in order to receive the best service if I ever needed it.
We had Maytag service out repeatedly at first and they gave us many reasons for the problems; the legs hadn't been installed correctly, the washer hadn't been installed correctly, the problem was our house, they couldn't make it stop (it was a new design and we just had to live with it). The Maytag store people advised me to complain to Maytag. What? I thought I was already talking to Maytag. Having paid top dollar for what I presumed would be a top quality washer I resolved right then to avoid Maytag products and advise others to do the same so as not to fall into the same position.
As I sit here, listening from two rooms away, to our Neptune washer that sounds like a helicopter spooling up, I am glad that the six major appliances we have purchased (for different houses) since then haven't been Maytag (or Whirlpool products) and I haven't had any problems with those six appliances either. Now, we just have to live with this washer until it dies (because I will not fix it).