Maytag Corporation Neptune Series - Page 2

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Neptune Is Garbage
Posted by on
Rating: 1/51
VANCOUVER -- Just had a service man tell me that my Neptune washer is going to need a 1100.00 Dollar repair because a simple bearing has failed on the tub I'm so pissed this machine is only six years old. There are only four people in this house and you would at least expect ten years out of an appliance. When I was a kid my parents bought the cheapest Sears appliances and they lasted for decades, and there was nine people in my fathers house! Best part was the service guy telling me he just did a repair on a 35 year old set of maytags
     
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CrazyRedHead on 2012-09-13:
Could have told you that Neptune was junk years ago. Just check out all of the complaints about it on this site alone.
alleykatt74 on 2012-10-13:
I have one as well. If I would have done my research before buying I would of NEVER bought one. Broke not long after I bought it - got it fixed - Black mold growing on rubber sealing inside front loader.
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Real Scam Warranty
Posted by on
Rating: 1/51
BRONX, NEW YORK -- I purchased a extended warranty from Maytag when my machine started to make some noise. The tech came to my house and stated he had to order some parts. A week later the company called me and stated it was too expensive to repair my machine and they were going to give me $159 towards a new machine but the machine they used to judge what they were going was the cheapest top loader they sell not a top end front loader like my machine is.

When I gave the a comparable model number with the same model the insisted on only going by their incorrect judgment so basically all they did was refund most of my contract money. They are a scam and my next letter will be to consumer affairs about them.
     
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Venice09 on 2012-03-13:
Read the warranty yourself to see what your options are under the lemon clause. Don't just believe what they tell you. If you are correct in believing that you should receive a comparable model (and you probably are), don't give until you get what you paid for.
GenuineNerd on 2012-03-13:
Anymore, the cheaper machines are better...fewer things to go wrong. The top of the line models with all the "bells and whistles" have more things, like circuit boards, motherboards, and touch screens, that can go on the fritz easily. The cheaper models use knob controls that have been proven reliable for many years. When it comes to major appliances, basic is better.
WP2008 on 2012-04-12:
Hello, BIGG321! My name is Emily and I am a representative of Maytag. We apologize for the frustration you have experienced with the repair of your washer. If we can be of assistance, please email us directly at Maytag.Digital@Maytag.com with your name, user ID, phone number, address, model and serial number as the website on which you were contacted. Thank you, Emily.
KC46 on 2013-08-30:
I learned from our repairman that even the "basic" models of washing machines have circuit boards that still can go out even if they have what appear to be simple knobs to start and select options. When I had problems with my front loading Maytag washer, it was still just barely within the initial warranty period and was eventually repaired (took about three months) but they ended up replacing everything electrical there was to replace before they finally figured out what was wrong. It has worked since the repair, but I am not very trustful of it. It was not a basic model and cost around $800 new on sale. It now tears up my clothes and I am fearful every time I put my good clothes in it to wash them. I am not at all happy with the Maytag machine and will never buy another one.
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Don't buy a Maytag washer
Posted by on
SARATOGA, CALIFORNIA -- As you all know out there, Maytag is not a cheap product so therefore I assumed the quality would be good. Guess what, my Neptune washer needed a new bearing after about five years and it would have cost over $600 to fix it. So I'm going to replace it with a trusted Sears Kenmore brand that I had previously for over 20 years with no issues.

I called Maytag and asked if they knew about any design issues and of course they didn't. They told me it was out of warranty and all costs would be mine and did I really expect the washer to last more than five years. Well I guess I did expect the expensive Maytag to last a lot longer than five years, my Sears Kenmore did with a lot heavier use.

There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance.

Be warned!!
     
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At Your Service on 2011-12-15:
One of the main reason to any bearing issue is that of using the correct type of detergent, that being H.E., and only using small amounts. Because of the high spin out speeds of these washers, misusing detergent is the number one reason for service issues.

Kenmore is no different than Maytag or any other brand name in the market. We've seen complaints with them too and all one needs to do is a search on the brand to see it can occur. Along those same lines, there are many people which owns a variety of these name brands and absolutely love them.

You may want to check with the retailer you purchased the washer through. Many offer inexpensive extended warranty programs which would replace or repair the unit for you. If you're unsure about whether or not you purchased this additional coverage with the unit, a call should be able to confirm it for you.
Anonymous on 2011-12-15:
A few other causes can be overloading, unbalanced loads (shoes & boots), and even the machine itself not being properly leveled when installed.
trmn8r on 2011-12-15:
I agree with the first two replies - this may be a user issue of using improper detergent and/or loading. It's hard to tell. If so, changing brands may not help.
Venice09 on 2011-12-15:
"There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance."

I have no reason to doubt that statement. I am also willing to bet that the OP used the proper detergent.

Why does it cost $600 to replace a bearing? Isn't that a bit excessive? Oh, wait!.. they'll just buy a new machine. Win/win for Maytag. But the joke is on them because the OP is buying a different brand. :)
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Maytag Neptune Washer and Dryer
Posted by on
Bought the Neptune thinking it would last for years. Wrong. Washing machine got moldy on the inside almost immediately. I was told that you need to leave it open till it dries on the inside. Who wants their washing machine open when it is in your guest bath? Dryer took 120 minute to dry one load. Called repairman to repair the dryer and he told me to get rid of it after 5 years....too expensive to fix.

He advised me to get a Kenmore bottom of the line and that's what I did and my electric is down $25.00! Washing machine gone replace with a bottom of the line!
     
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Alain on 2011-02-11:
Bells and whistles seem to often bring lots of troubles.
Venice09 on 2011-02-11:
I wouldn't necessarily recommend bottom of the line because it might not have the features you need. When I shopped for my last washer, I made sure it had the cycles and adjustments I wanted for water levels/temps and a big enough tub. I decided on a mid-priced top loader with knobs.

I'm still not sold on front loaders. I would never be able to leave the door open because there isn't enough room and it would be in the way. I also prefer the amount of water used in a top loader as opposed to a front loader. Call me old-fashioned, but I like to wash my clothes in water.
Alain on 2011-02-11:
Our old (and thankfully reliable) washer has a time cycle for full wash, permanent press, soak, and short wash. Would that be considered mid-level, Venice? I'm not sure how they do things these days. I like top loaders, too, since I've never used front loaders.
Venice09 on 2011-02-11:
My washer has those cycles, plus a delicate cycle and heavy duty cycle for things like jeans and towels. And a second rinse option. I don't remember exactly what I paid, but it was under $600.00.

Bottom of the line models have less cycles and only a few water level/temp settings. I think mine has five or six of each. And I actually use them all. Mine also has a king size tub. I can barely reach the bottom. It's a Kenmore and has held up pretty well. I think it's around 4-5 years old.
Venice09 on 2011-02-11:
Couldn't edit.

I would never spend a lot of money on a dryer. As long as it has enough heat settings and is big enough, it's fine with me. I don't understand the benefits of an expensive dryer. Mine is very old and other than occasionally turning on by itself, it still works. I definitely got my money's worth out of it. It is also a Kenmore.
Alain on 2011-02-11:
I just looked, Venice. Ours is actually a Whirlpool. We've had it for about 12 years now, at least. Never had a repair on it. Guess they made them better back then?
Alain on 2011-02-11:
High, low, and 'air fluff' are all I need on a dryer! I really don't want to be shopping for new ones so I hope these old machines keep going for a while longer!
Venice09 on 2011-02-11:
My Kenmores were probably made by Whirlpool, but I think Sears may require better quality from the manufacturer of the Kenmore brand. That's just a guess on my part. I've always had good luck with Kenmore products. My stove is a Kenmore, too. Oh, and my first refrigerator that lasted almost 25 years was also a Kenmore!

No doubt that quality has really gone downhill in the last ten years. Anything older than that is probably built much better.
Venice09 on 2011-02-11:
I have air fluff, too!
Alain on 2011-02-11:
When I was growing up we always had Kenmore appliances and they stood up well. I agree with you, quality in the last ten years HAS gone downhill!
Alain on 2011-02-11:
Air Fluff is great for bathroom rugs and things like that. I made the mistake once of putting a rubber backed rug in at 'high'. Didn't catch fire, but stunk and made a real mess! That was before I was 'trained' in doing wash.
Venice09 on 2011-02-11:
Don't feel bad, Alain. Everyone has made that mistake. I certainly did!
Alain on 2011-02-11:
That was back in college. Things got much better when they made our dorm co-ed. We even learned to separate our colors so our underwear wasn't pink!
Venice09 on 2011-02-11:
Aaah, that's why I use Shout Color Catcher! No more pink underwear.
Nohandle on 2011-02-11:
Good review. I was also told years ago to purchase a washer and dryer with as few "extras" as possible. Obviously less to go wrong.

I found, as Venice did, if there are some things you want from a washer or dryer you might have to go to a higher level just to get that feature. Mine are Whirlpool Ultimate Care II. I don't need, or use, much of what is available. You just have to decide what's of importance to you and go from there.
Anonymous on 2011-02-11:
When I remodel in a couple of months, I need to get full size stacking models to make the laundry area efficient.

I do have front loaders here in Singapore and they seem to get the clothes clean. I do wipe down the gasket to keep it clean and also leave the door partially open. But, I do that on my old one at home too, just to keep it aired out. I hope I don't get a lemon, but I'm staying away from too many electronics. The washer and dryer I have here were brand new. After about a year and a half, the electronic panel went out on the washer and had to be replaced (by my landlord thankfully). I will make sure I keep it as simple as possible! These units are made in England, so I can't compare to what we have at home.
Venice09 on 2011-02-12:
Sing, I wipe down my top loader and keep the lid open, too. My last top loader (Maytag) was infested with mold even though I always left the lid open. For the life of me, I don't understand why washing machines get moldy. They never used to. I don't know if it's the design or the materials, but it sure is annoying.

Good luck with the new appliances. It's a shame that it has to be a matter of luck, but that's exactly what it is.
Anonymous on 2011-02-12:
I haven't had the mold problem with my oldies, but I have always kept the lid opened, so I'm guessing that's why.

I have a good appliance store in OR that I shop at. They have always been good at steering me away from the "problem" appliances. Hopefully, they still can, but I will leave it in their hands since they're the experts.
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Never Trust a Maytag
Posted by on
I purchased a matching Neptune Set in January 2006. Junk from day one. Two days after getting the set. I hadto call repair washer wouldn't unlock. I was good for a few months, than pump sprung a leak. New pump and away we went. In 2007 washer wouldn't unlock again. Had a load of brand new baby clothes in it, they rotted because it took 3 weeks for the repair man to come fix the problem. New door, and believe it or not a full refund on the purchase of all the clothing in the washer. We were good until 2008. Than the dryer starts having problems, thunk thunk horrible noise, than I notice the drum is separating. Repair guy comes out. Theres no repairing this mess. Thank god for extended warranty. They send me a gift card for the original purchase price of Dryer. And believe me I didn't use it to buy a Maytag. Now I have a mismatched set. End of 2008 washer won't drain. OK repair guy comes out again. Replaces pump again. By now I think I'm on a first name basis with the Maytag repair man. 2009 pump goes out again.. hmm.. now this is the third time. We either have faulty pumps or the washer is just a piece of junk. Decemer 2009 washer starts to sound like an airplane taking off. water leaking everywhere. Repair guy comes out again. Washer behaves while he is here, he sees no problem. Nice!! Washer stops making sounds washes clothes nicely..no problems until end of January 2010. Airplane mode again, won't drain, makes lots of noise, motor error code and is smoking during spin cycle. Repair guy comes out. Spends about five minutes looking at washer, stands up and says it's still under the extended warranty and you will be getting a gift card for the original puchase price in 7 to 10 days. The problem.. the motor went, the bearings went, the pump went and the controler board is fried. To repair would of cost way more than the original purchase price. Gift card comes and no I didn't buy a Maytag. I bought the matching washer to the Frigidaire Dryer I got two years ago. I will never ever buy a Maytag appliance again. This was only my experience with the washer and Dryer. I don't have the energy to complain about the DishwasherI(I had for two months before a gift card for original purchase price was sent)
     
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Avoid Maytag washing machines
Posted by on
We purchased 'brand new from Sears' a Maytag washing machine in 2005. Only my husband and I use it. It has been problematic for several years now. There was a day when you could buy an appliance and it would last for years. Now, it seems appliances are made to fall apart in just a few years so that you will either have to call out the Maytag repairman or buy another.

I will NEVER purchase another Maytag ANYTHING as long as I live. Maytag is foolish and is losing what was once a good reputation. From now on, I'll stick with Kenmore appliances. They last. I will also be sure to inform every chance I get that people should avoid Maytag.

Hey Maytag. Bad reviews are much more effective than good advertisement. You should think about that when it comes to pleasing your customers.
     
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Anonymous on 2010-01-01:
Complaints with no details rarely get taken seriously. Even your precious Kenmore can have problems. The unit is 4 years old.
qualityappliance on 2010-01-01:
What is the problem with the washer? Maytag did put their name on some Samsung manufactured washers and dryers for a while that were not real reliable but to avoid all maytag products in favor of Kenmore products is akin to jumping from the frying pan into the fire.
bgg on 2010-02-21:
I have the same problem with washer. I recently found out this unit was recalled! But now that the date has passed, maytag will do nothing. What a waste of money... I will not buy a maytag product again.
Anonymous on 2010-02-21:
bdd, this may sound harsh, but customers have to take some of the responsibility on their purchases. How did you find out there was a recall recently that you couldn't have found out before the end date for returning? When you have trouble with things you buy, be proactive. Use the internet to search the problem you are having. You will find out quickly if there is a recall if you happen to have tossed out the notice.
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Run When You Hear The Name Maytag
Posted by on
I purchased a Maytag Neptune TL Style LED Washer and Dryer on March 15 2004 for $2,297.70. The Maytag Washer stopped working in February of 2009. I was told by a Maytag representative that the outer tub, transmission and clutch would have to be replaced. 3 hours labor at $20.00 every 15 minutes. There is no warranty on parts and labor. I was told to buy a new washer because it would be cheaper than repairing the existing Maytag Washer. Maytag has told me there is nothing they can do to help me. Maytag will not return my phone calls. When I buy my children an appliance, I will buy a Kenmore. I will tell everyone I know what a horrible experience this has been. Maytag only wants your money!!!!!! There is no concern for the consumer!!!!!

Maytag does not care about the consumer. This is the first review of many that I will be writing about how horrible Maytag is. I will never recommend Maytag.
     
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Anonymous on 2009-02-24:
ah yes the top load Neptune..You do have other choices for service other than Maytag (especially since they will send the crappy A&E service out).Call around to local servicers,it might be worth a try....

As for the factory not doing anything,the unit is out of warranty,it will be hard to get them to budge....Try and reach the corporate office....
Slimjim on 2009-02-24:
As D said, it is out of warranty and not even ballpark. While 5 years isn't exactly an impressive service record, I really can't blame Maytag for doing nothing at this point. Hence the curse of the complex expensive models strikes again.
L Lake on 2009-02-24:
I had the displeasure of owning a Neptune and having Maytag tell me there's nothing they can do about it. I know exactly how you feel.

I still have the dryer and it works great, but the washer is sitting in The Dump somewhere and it wasn't cheap.

Take my advice and DO NOT purchase Kenmore anything. Read the complaints here about Sears and Kenmore. You never want to buy Kenmore, because then you're at the mercy of Sears to get it repaired and you think that Maytag doesn't care about you? You haven't seen anything yet.
Malcolm on 2012-10-30:
I do no think that Kenmore is a good alternative - it is all Whirlpool. I know people from Europe who have German Washing Machines that work great - I would rather "buy American" but I am having problems finding any decent products Made in USA".
50 year supporter of Maytag products. No more. My family of 4 sons and several grandchildren are through. The last experience was with a Maytag Neptune (Front Load) Washing machine.
It has a defective "boot" (the door gasket – read online about lawsuit). The "Service Department" says the parts list shows the machine has the new part, but it does not. And if I get if fixed and send them the defective part, "Whirlpool will not be assisting in repairing the machine". (Kitty in "Customer Service") Also, I cannot speak to their supervisors - “they do not talk to customers”.
I used to say Buy Maytag – Now I say Bye-Bye Maytag (Whirlpool)
Malcolm October 30, 2012
310 821-3081
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Vibration on Maytag Neptune washer Model MAH 8700
Posted by on
We purchased a new Neptune washer at Sears in Jax, FL in Jan 05. As retirees we travel a lot - maybe gone six months a year. After about the first six months the machine began to vibrate on the extraction spin cycle. We set it on low extraction to ease off on the vibration. Anything higher was like a bucking bronco. A private technician stated that we might have the problem with it being on a wooden floor. We went back to Sears to inquire about the feasibility of using a machine on a wooden floor. Sales rep said no problem, we've never had a complaint about that. I told him you do now - and a big one. Another tech told us that the machine needed new damper shocks and a new vibration sensor - to the tune of $300 plus to solve the problem. He would not guarantee that it would totally solve as he thought the wooden floor was the culprit. As of this day I have found out that there is a vibration issue with my particular model. I also called and am getting a recall on the machine for a GFCI plug to use. If you have this model - go online and get a phone number to call. Without the plug water can get on the plug and electrocute a person. We unplug after each use now though I hardly see how it is safe to use it either.

Go figure. This is the last of several Maytag products that I will own. In the future Nada, Zip nothing more with a Maytag, Samsung or Whirlpool name on them. Would do laundry by hand rather than have one of these despicable products.

I urge anyone with their products to boycott by not purchasing future products from them. In my opinion - they are real dirtball organizations.
     
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Anonymous on 2009-02-05:
Maytag was installing these new sensor boards and riser hardware kits free of charge a few years ago.One of their first 'fixes' was to screw plywood to the customers floor...yeah that'll go over well....

These machines (8700/9700) IMO were complete junk..Glad we no longer work on them......under warranty
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Another Disgusted Maytag Neptune Owner
Posted by on
EFFIE, LOUISIANA -- I will begin by saying that I have never written a negative review about a product before. I always give the benefit of the doubt.

I have owned Maytag products for 35 years. Before now, I would not even think of purchasing a washing machine that was not Maytag. That was before the Maytag Neptune washing machine debacle. Now I will NEVER buy Maytag again. This has been the most disgusting experience I have ever had with a product and a company. After spending hundreds of dollars on this washer, I have finally given up and will go to buy another washer tomorrow. I cannot stand the smell of the mold in my house anymore. I have burned so many candles and used up so much spray to disguise the stink. I actually get a headache when I stay in the laundry room too long. There is black mold all over the gasket. I clean it with the strongest chemicals I can find and it never goes away. The smell is horrendous!

I have contacted the company many times and I get the rudest answers offering no help at all! What happened to Maytag? Please let this review be a warning. Beware of Maytag!
     
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L Lake on 2009-01-15:
I feel so sorry for you. I have been in your shoes before, because I also owned the Maytag Neptune. I also had headaches when I did my laundry and I couldn't figure out why until my towels started to smell like a wet fish tank when they got wet. We would dry off with them and smell terrible.

With my Neptune, I could hear the water sloshing around in it that didn't pump out of the washer. That's also where the mold comes from. I called Maytag and they said that they couldn't do anything for me. What can you do when the manufacturer won't back their own product? You don't buy from them again and you tell everyone you know not to buy their products.

I did a lot of Internet research and I decided not to buy another front loader until they did a lot of improving on them. I wouldn't buy one, but once you've had one, it's hard to go back to the old type of washing machine. I bought a Whirlpool Cabrio, which is a front loader but is a top loader. It also has a clean washer cycle, where you monthly put Clorox in the machine and it completely cleans it. I really like this feature and I clean it that way each month. I've had it for two and a half years and have never had a bad odor in this washing machine. All you do is add one of up Clorox to the bleach dispenser and hit the Clean Washer cycle. As someone who knows what you're going through, you'll know why this was cycle was very important to me.

My advice to you is to do a lot of research before you buy another washer. I would stay away from front loaders, because I haven't read favorable reviews on them.

I know that just like me, you are out the money you put into purchasing this washer and they don't run cheap. I sent mine to The Dump, because I couldn't sell it and I'm sure you're facing the same thing. I would never buy another Maytag anything. I understand why you won't either.

Best of luck to you and I'm sorry you, like me, had to go through this nightmare.
qualityappliance on 2009-01-15:
The primary cause of the odor is from using too much soap. Because front load washers use minimal water, if too much soap is used there will be a dirty soap residue left in the washer after the final rinse. Once the mold begins to develop on the rubber bellows it will not come back off and the bellows would need to be replaced. Just a guess by looking at your location on the map, but are you on well water? As for the comment from L Lake regarding the water noise in the tub after the machine has drained, there is a "balance ring" mounted to the front of the basket that contains water but is completely sealed from the wash water.

L Lake on 2009-01-15:
Quality appliance, it wasn't adding too much soap that caused the problems with my Neptune washer. In fact the commpany apologized and told me that my washer had a design flaw and that's what was causing it to have the mold problem. That there had been a court order telling them they couldn't help anybody else who had these problems, so I was on my own.
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Vibration/noise issue
Posted by on
GREENSBORO, NORTH CAROLINA -- I have had my Neptune washing machine since mid-January (2007). I waited to purchase a front loading machine until I felt confident in both the technology and the company behind the equipment. I purchased my matching dryer a few months prior to the washer and was quite satisfied with the quality and appearance of the dryer. This dryer lulled me into a false sense of product/ company satisfaction. My experience with this washing machine has been anything but satisfactory.

I purchased stands for both my washer and dryer. Both stands are Maytags and I assumed that since they are Maytag accessories, designed by and for Maytag machines, they would be the best I could buy. Now, I’m not at all certain that I should have purchased anything Maytag, and I’m not at all certain that I ever will again.

The dryer is not my problem; the washer most definitely continues to be a problem. Although I like having a front-loading machine, from the very first, this washer has vibrated so much that it is disturbing. I cannot place anything on top of the washer because it will end up on the floor from strong vibrations. Even things placed on top of the dryer often end up on the floor and the units are 5- inches apart. I had a Maytag service man come to my home twice and he advised me that, in his opinion, my problem had more to do with the stand than with the washer, and suggested that a more substantial flooring be installed under the washer. I was advised to place plywood board under the washer and screw it into the floor. (My home was custom build and is less than 10 years old.) Although I didn’t believe it was necessary, I took the service man’s advice and hired yet another service man to handle that issue – a waste of time and effort. The second time the service man came out, he told me that “in the newer models, they don’t have these issues.” The service representative told me that the stand is an accessory and therefore, is not something “covered” by the warranty. He also suggested that I go back to the store where I purchased the machine and ask about any kind of “agreement” between Maytag and the company regarding the stand. I did that too, and the personnel at the store said that he knew nothing about any kind of agreement or kit to make the stands more durable. As a measure of desperation, I had my washing machine removed from the stand. Although it is still loud, removing the stand made a significant difference in the amount of vibration during the spin cycle; however now the machine is so low to the floor that it makes doing laundry a true “pain.” In order to keep the machine off the stand, I would be required to also remove the one under the dryer for visual balance. A total waste of convenience as well as money paid for both stands!

I am very certain that if I lived in a multi-unit complex, my neighbors would complain about the noise generated by this machine. Surely Maytag is aware that with the amount of vibration generated by this machine, the stands are not sufficiently stable. To be told that the “newer” machines “do much better with vibrations” does nothing for customer loyalty. On the day my washer was delivered, in conversation with my husband, the delivery man even stated that he “couldn’t believe that anyone would pay this much for a washing machine.” Now, my very expensive Maytag washer is 8-months old and, I assure you, I am not a happy customer!

     
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Anonymous on 2007-09-24:
The pedestals do have a warranty(1 year).If the model is a mah8700/9700,the factory still has yet to come up with a permanent fix.They wanted technicians to screw plywood to the customers floor.They came out with a pedestal hardware kit,and a new control board with sensor.Still no fix.units still shake,but not as bad.If your on a raised foundation its a lot worse.
CrazyRedHead on 2007-09-24:
I've heard of this with other brands to. I have been told that it is the floor by more than one salesman. I want a front loader and have decided on the Samsung Silver Care. I have yet to look on this and other sites for any problems.
Ol_Lonely_is_dead on 2007-10-07:
Here are some things that everyone needs to know about ANY front load machine before you buy.

1. They will vibrate in the spin cycle if they are on a stand or on a second floor or on an older floor, also floors with crawls spaces underneath. Also can happen on wood/pergo or tile floors. Especially if they are on the stand though, the weight and the spin speed cause them to vibrate more on the stands.
2. They require more care from the consumer, or they will stink. Keep the door open, rinse the unit with bleach and a hot water cycle (no clothes) every 30 days (at least) or it will smell like death. Less water equals more soap residue equals smelly front loader, get it?
3. They are 90% computer/electronic, and because of this they will not last past an average of 7-10 years before needing replacement. This is also true for any other appliance you buy from any manufacturer.

I hope this helps some of you.
qualityappliance on 2007-11-04:
The fact that the dryer also vibrates is proof that the floor is the issue here, not the washer. On a custom built home less than 10 years old, I would be complaining to the contractor for using inferior materials.
Wildcat 9 on 2008-01-04:
I also purchased a Maytag Neptune Front Load Washer only I purchased it sometime around June of 2007. It was pricey, I also purchased the Dryer. And as you had stated I to purchased the Washer and Dryer Stands. We have a brand new home. When the washer begins to spin the whole washing machine moves. We have tried everything to keep it in place. It is located on the main floor of our home. I put a thick rubber pad under it to prevent it from scratching up the floor. I have to push the washer back just about every other day. I would like to know if anyone has found a solution to this problem. I am about ready to talk to an attorney, there is no reason that something like this should be allowed when purchasing an appliance.
Brillo Pad on 2011-05-20:
I to own a Neptune Washer
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