NEWTON, IOWA -- We purchased a Neptune Washer in 2005. While it was still under warranty we had to have the water pump replaced twice. Service man came out today because it wouldn't spin the clothes out. We paid 60.00 bucks to find out that the clutch, bearing and a belt all need to be replaced, of course there is no longer a warranty on it. This appliance cost us 1000.00 bucks so of course like others we figured it would at least last 10 years.
I will never recommend a Maytag product again to anyone. Your told that your purchasing a very top quality machine and in reality you get a lemon.
I purchased a Neptune Washing Machine in 2006. Paid a huge amount, near $1000. It recently failed, 2 months after the warranty. Called customer service. The representative was unhelpful and seemed indifferent to my problem. I have rarely spoken to a customer service representative as uncaring to others.
They want $500 for a new motor and control board. I'm a retired accountant on a limited income. I don't have $500. I expected this product to last 20+ years as did the Kenmore it replaced. What a very long fall for a once great American Corporation.
I hope the CEO enjoys his huge salary and bonus.
Bought the Neptune thinking it would last for years. Wrong. Washing machine got moldy on the inside almost immediately. I was told that you need to leave it open till it dries on the inside. Who wants their washing machine open when it is in your guest bath? Dryer took 120 minute to dry one load. Called repairman to repair the dryer and he told me to get rid of it after 5 years....too expensive to fix.
He advised me to get a Kenmore bottom of the line and that's what I did and my electric is down $25.00! Washing machine gone replace with a bottom of the line!
My husband insisted we purchase a Neptune Washer & Dryer, I would have been happy with a regular Maytag model. However we purchased the set in February 29, 2000 On March 07, 2000 we had our first problem fortunately it was still under warranty the problem was the washer needed an enhancement Kit and they replaced a broken bezel. The machine was not even a month old. I have never thought that the machine washed any better than a regular washer.
At the present we are having a problem with the spin cycle. So I must say that I am very Disappointed in the product.
553 BENSON ROAD, BENTON HARBOR, MICHIGAN -- The machine provided a one year warranty on service. TWO days after the one year expired, we had a major problem: EVERY time we put towels in to wash, the machine unbalanced itself. Maytag REFUSED to provide a free service call even though it was TWO DAYS past the one year warranty period. The first time, the part was covered but the service call was NOT. The second time, we paid for BOTH the service call AND THE PARTS! The machine is now broken, AGAIN! This time, in the spin cycle, it sounds like a tornado. American quality?
Maytag: you are a DISGRACE to the American people. You SHOULD go bankrupt and save us the aggravation of a non-caring, poor quality but EXPENSIVE household appliances.
This washer is junk.. Clothes come out smelling like mildew. Back of washer is full of mold. Front of tub rubs on washer door. Makes awful noises. Ruined our floor from mold and water. Brackets broke tub doesn't spin right. Etc. etc. etc.
Maytag didn't offer any help. They said I should have purchased an extended warranty.. Only had the set for two years and when I called about this problem said my warranty expired may 2010, its only June...
Now they say just come buy a new one....I don't want a new one. can't afford it being a single mom and full time student.
This is the biggest rip off ever. I paid almost $2500 for both the washer and dryer.. Worst investment ever. Will not ever by a Maytag again. I will also be telling everyone and posting it on all my blogs to never buy a Maytag washer and dryer.
There was a lawsuit against Maytag for these washers and dryers a couple of years ago and they say they fixed the problem.. Nope they didn't. I think another lawsuit needs to be filed again. They are taking advantage of people and their money. This is ridiculous....
It's hard to believe a washer with such a high price tag can have so much problem. After having the washer for less than one year. The repair costed me $350 because it would not release the water. Now once again, same problem. No way will I spend another $350. How could a company manufactur such junk stay in business?
BENTON HARBOR, MICHIGAN -- We purchased a washer dryer combo in September 2005. Immediately we discovered that the drying center was a very fine product and the washer was a complete nuisance. The washer makes enough noise to be heard throughout the entire house. It rattles and vibrates at an incredibly high decibel level and walks across the floor. I purposefully bought them from a Maytag store in order to receive the best service if I ever needed it. We had Maytag service out repeatedly at first and they gave us many reasons for the problems; the legs hadn't been installed correctly, the washer hadn't been installed correctly, the problem was our house, they couldn't make it stop (it was a new design and we just had to live with it). The Maytag store people advised me to complain to Maytag. What? I thought I was already talking to Maytag. Having paid top dollar for what I presumed would be a top quality washer I resolved right then to avoid Maytag products and advise others to do the same so as not to fall into the same position.
As I sit here, listening from two rooms away, to our Neptune washer that sounds like a helicopter spooling up, I am glad that the six major appliances we have purchased (for different houses) since then haven't been Maytag (or Whirlpool products) and I haven't had any problems with those six appliances either.
Now, we just have to live with this washer until it dies (because I will not fix it).