I purchased a matching Neptune Set in January 2006. Junk from day one. Two days after getting the set, I had to call repair - washer wouldn't unlock. I was good for a few months, then pump sprung a leak. New pump and away we went. In 2007 washer wouldn't unlock again. Had a load of brand new baby clothes in it, they rotted because it took 3 weeks for the repairman to come fix the problem. New door, and believe it or not a full refund on the purchase of all the clothing in the washer. We were good until 2008. Then the dryer starts having problems, thunk thunk horrible noise, then I notice the drum is separating. Repair guy comes out. There's no repairing this mess.
Thank God for extended warranty. They send me a gift card for the original purchase price of Dryer. And believe me I didn't use it to buy a Maytag. Now I have a mismatched set. End of 2008 washer won't drain. OK repair guy comes out again. Replaces pump again. By now I think I'm on a first name basis with the Maytag repairman. 2009 pump goes out again.. hmm.. now this is the third time. We either have faulty pumps or the washer is just a piece of junk. Decemer 2009 washer starts to sound like an airplane taking off, water leaking everywhere. Repair guy comes out again. Washer behaves while he is here, he sees no problem. Nice!!
Washer stops making sounds washes clothes nicely.. no problems until end of January 2010, Airplane mode again, won't drain, makes lots of noise, motor error code and is smoking during spin cycle. Repair guy comes out. Spends about five minutes looking at washer, stands up and says "it's still under the extended warranty and you will be getting a gift card for the original puchase price in 7 to 10 days." The problem.. the motor went, the bearings went, the pump went and the controller board is fried. To repair would of cost way more than the original purchase price. Gift card comes and no I didn't buy a Maytag.
I bought the matching washer to the Frigidaire Dryer I got two years ago. I will never ever buy a Maytag appliance again. This was only my experience with the washer and Dryer. I don't have the energy to complain about the Dishwasher (I had for two months before a gift card for original purchase price was sent).
We purchased a new Neptune washer at Sears in Jax, FL in Jan 05. As retirees we travel a lot - maybe gone six months a year. After about the first six months the machine began to vibrate on the extraction spin cycle. We set it on low extraction to ease off on the vibration. Anything higher was like a bucking bronco. A private technician stated that we might have the problem with it being on a wooden floor. We went back to Sears to inquire about the feasibility of using a machine on a wooden floor. Sales rep said "No problem, we've never had a complaint about that." I told him "You do now - and a big one."
Another tech told us that the machine needed new damper shocks and a new vibration sensor - to the tune of $300 plus to solve the problem. He would not guarantee that it would totally solve as he thought the wooden floor was the culprit. As of this day I have found out that there is a vibration issue with my particular model. I also called and am getting a recall on the machine for a GFCI plug to use. If you have this model - go online and get a phone number to call. Without the plug water can get on the plug and electrocute a person. We unplug after each use now though I hardly see how it is safe to use it either. Go figure.
This is the last of several Maytag products that I will own. In the future Nada, Zip, nothing more with a Maytag, Samsung or Whirlpool name on them. Would do laundry by hand rather than have one of these despicable products. I urge anyone with their products to boycott by not purchasing future products from them. In my opinion - they are real dirtball organizations.
Boy was I glad to read the review of the walking Neptune front loading washer (Shaken my foundation). I have a 'walker' too. The Control board was replaced and it shuts the machine down if it starts vibrating too much. It shuts it down over and over and over. Which leads to my new complaint, like excessive vibration and noise are not enough. I have been recording wash times set at 54 minutes on the machine taking over an hour and a half to cycle through. Then loads sometimes come out so wet I have to run an extra maximum extract spin cycle. My repairman told me that after the control panel was replaced that Maytag wouldn't do anything else to correct the problem. He informed me on his second visit that I needed to reinforce my floor. That was his report to Maytag too. (My husband is a licensed architect in two states) I didn't know that washing machine repairmen could determine building code. After I realized that the machine was taking 90 minutes to wash a load I called to add that to my file, after talking to two representatives I was put in touch with a supervisor. She told me that I needed to reinforce my floor. I said I am not talking about the vibration problem, I am talking about the excessive amount of time it is taking for a load of clothes to wash, in my ENERGYSTAR money saving machine...She hung up on me. That's right, and when I called back I got the closed for today recording. I can feel your pain about the foundation , a balled up towel? seriously? Quality, Dependability, bored repairmen? Not from what I am reading. I love the 'Spin' that John Daggett from Maytag is putting on the problem over at Consumer Reports check it out. he says the problem has been fixed and there are no consumer complaints. Is that because the customer service reps are hanging up on us. CAN YOU HEAR ME NOW Mr Daggett?!
MAINE -- FIRST OF ALL I AM NOT COMPLAINING ABOUT MY WORK. YOU BUY SOMETHING AND EXPECT IT TO LAST FOREVER. IT DOESN'T. MAYTAG CAN'T PAY FOR EVERY SINGLE REPAIR BILL YOU HAVE WITH IT FOR THE 5-7 YEARS YOU HAVE IT. I work for maytag and I am tired of hearing about how these units are supposed to last people for LIFE. these are man made and CAN break. they are not made by god but by maytag.PEOPLE CALL WITH NEPTUNES THEY HAVE HAD SINCE 98 AND THEY ARE LUCKY. YES, LUCKY. yes the ads have the LONELY MAYTAG REPAIR MAN but DOES EVERYONE BELIEVE COMMERCIALS?? EVERY DAY I HEAR ABOUT THAT COMMERCIAL. ITS A COMMERCIAL FOR GODS SAKE. THESE UNITS ARE COMPLETELY ELECTRONIC TWO, YES, TWO, CONTROLS BOARDS IN THEM. YOU ARE PAYING FOR THE ELECTRONICS AND SINCE THEY ARE ELECTRONIC THEY BREAK. AND NO ONE IS LIABLE FOR A UNIT THAT IS OVER 2 YEARS OLD. WOULD YOU CALL YOUR CAR MANUFACTURER IF YOUR CAR BROKE DOWN. .I think not. THE LIFE EXPECTCY OF A APPLIANCE IS NOW 3
-8 YEARS. and guess what? you HAVE to clean these every month, whether you like it or not. deal with it. even rich people have to clean. And you know what? CUSSING AT THE CS REP IS NOT GOING TO HELP YOUR CASE EITHER. I REALLLLLLLY WANT TO HELP SOMEONE THAT IS CALLING ME LAZY THAT IS NO HELP. WHAT I CAN DO IS WHAT I CAN DO.IF I COULD HELP YOU I WOULD. THEY DON'T ALLOW REGULAR REPS TO "COME TO YOUR HOUSE WITH A NEW WASHER ON MY BACK READY TO TAKE THE OLD ONE OUT" DEGRADING ME DOES NO GOOD BUT IF YOU MUST TO MAKE SOMEONE FEEL BETTER DO IT... I LAUGH AT YOU. BUYING THE NEWEST THING THAT COMES OUT IS GOING TO HAVE BUGS. DEAL WITH IT. AND AGAIN I'M NOT COMPLAINING ABOUT MY JOB, NOT ABOUT MY PAY, BUT ABOUT PEOPLE THINK JUST BECAUSE THEY WATCH A COMMERCIAL, PAY FOR MORE THAN AVERAGE FOR SOMETHING THAT IS BRAND NEW AND ALL ELECTRONIC THAT IT SHOULD LAST UNTIL THEY DIE. AND AGAIN THINK AGAIN.
MY BEST ADVISE? BUY SOMETHING CHEAP AND/OR GET A EXTENDED WARRANTY.
ROLLING HILLS, CALIFORNIA -- I too made the "Neptune Mistake", the ads told of how great the front load design was, able to handle larger loads and really get the clothes clean. As we all know now, this was a load of clothes.
Now that I have spent more in repairs than the machine cost in the first place, The Maytag repairman I had out last week finally told me for the first time that the machine had been recalled (actually it wasn't they were sued and HAD to offer a remedy) I was elated, thinking I might be rid of this piece of junk. I wrote to Maytag and this is their canned response.
Thank you for visiting our Maytag.com customer service page. We appreciate your interest in our products and service.
Your washer is out of warranty and, as such, the cost of repairing the unit is your responsibility. While it is correct that Maytag had previously offered out-of-warranty assistance for these units as part of a national class-action settlement, the deadline for filing claims under the settlement was August 9, 2005.
Since the deadline for filing a claim has passed, Maytag will not be able to offer any further assistance. We apologize for any inconvenience this may cause.
Please understand that this is our final decision on this matter.
403 West 4th Street North
Newton, Iowa 50208
If you have additional questions or comments, please do not hesitate to contact us.
Maytag Consumer Services
(Mon.-Fri. 8:00 a.m.- 8:00 p.m., Eastern Time)
Based on the speed with which this response arrived I have to assume they are getting many inquiries like mine, which tells me they did a very bad job of notifying the class in the lawsuit.
I guess Maytag has decided that they are in the business of building shoddy products and not standing behind them. I for one, will never buy anything from Maytag or Whirlpool again. I can sure understand them having a defective product, it happens to the best of companies, but their attitude and failure to correct the many problems with this says volumes about the character of the business.
Maytag Customer Service
240 Edwards Street SE
Cleveland, TN 37311
Re: Thursday, July 13, 2006 - Conversations with your representatives
Kelly ID # 8651
Kashia ID # 8611
LaTonya ID # 4689
Tanana ID # 8646
Patrick ID # 45
Patrice (refused to give me her ID #)
Gene # 4328 (Supervisor)
Today has been amazing. I have been on hold or on the phone for better than five hours trying to solve a problem with my/your Maytag Neptune washer. The first six of your representatives could NOT resolve the situation and had no interest in elevating it to a supervisor and I was promptly placed into a music box cue or disconnected each time. On the seventh call, I reached Gene (said he was a supervisor hold time 77 minutes) who first informed me that Maytag would not be responsible for either the parts or the labor for repairs based on a memo (Reference # 16023121) that I told him about. When I reminded him that I still had a warranty period remaining on the parts he placed me on hold and I am still holding wait he just came back on and now is requesting that I hold while he calls the warranty people to clarify what can be done I it likely a Neptune motor conversion kit costing $235.88 plus labor $137.95 will fix the problem. (Humm lets see what a new system would cost).
My expensive washer is broken: Model MAH5500BWW Serial # 73924805ZS
The code on the listed on the dial is Lr (motor not running properly)
I contacted all of the repair vendors provided by your representatives and they all said they could not fix the problem without your expressed authorization. Only one vendor (Brown) gave me the reason why (see reference memo above). Pacific and Gorden, were rude and did not want to work on your systems period humm, I wonder what that means
For the record, your people are untrained, unskilled in common communications, cannot find information that is germane to the situation and all should be terminated immediately, if for no other reason to set an example to other and stop the unswerving inability to simply do a job to the best of their abilities.
Very Truly Yours,
John R. Baker
My Neptune Front Load machine had multiple problems, including the control board and not spinning. We had to have it repaired five times. The machine stopped spinning correctly about a year ago, but we could not afford to get it fixed as it was no longer under warranty. We held off on buying another machine because we had been assured we would receive a purchase certificate for another machine. So for the last year, we have had to hand-wring our clothes before putting them in the dryer.
After getting the run around for almost a year from Maytag regarding the Front Load Settlement (monthly calls where I would be given incorrect information each time), I finally received my purchase certificate for a new washing machine last week (Feb. 2006). I was VERY frustrated when I noticed that the certificate: was only good for $400, was for a TOP LOAD machine and had to be mailed in to Maytag with a receipt for reimbursement. Nonetheless, I went to several appliance stores with my purchase certificate, only to learn that MAYTAG NO LONGER MAKES TOP LOAD NEPTUNES because they were SO CRAPPY they discontinued them.
When commissioned sales people discourage you from buying a $900 washing machine, you KNOW it's really bad. I have been very frustrated with every aspect of this process -- the customer service at Maytag has been horrendous, the product has been very faulty, and the "settlement" was inadequate. I tell everyone I know not to buy Maytag appliances.
SARATOGA, CALIFORNIA -- As you all know out there, Maytag is not a cheap product so therefore I assumed the quality would be good. Guess what? My Neptune washer needed a new bearing after about five years and it would have cost over $600 to fix it. So I'm going to replace it with a trusted Sears Kenmore brand that I had previously for over 20 years with no issues.
I called Maytag and asked if they knew about any design issues and of course they didn't. They told me it was out of warranty and all costs would be mine and did I really expect the washer to last more than five years.
Well I guess I did expect the expensive Maytag to last a lot longer than five years, my Sears Kenmore did with a lot heavier use. There must be a design issue for it to fail in this short of a time because it doesn't get used that much and is never used full of clothes and become overloaded or out-of-balance. Be warned!!
NEWTON, IOWA -- We purchased a Neptune Washer in 2005. While it was still under warranty we had to have the water pump replaced twice. Serviceman came out today because it wouldn't spin the clothes out. We paid 60.00 bucks to find out that the clutch, bearing and a belt all need to be replaced, of course there is no longer a warranty on it. This appliance cost us 1000.00 bucks so of course like others we figured it would at least last 10 years. I will never recommend a Maytag product again to anyone. You told that "you're purchasing a very top quality machine" and in reality you get a lemon.
I purchased a Neptune Washing Machine in 2006. Paid a huge amount, near $1000. It recently failed, 2 months after the warranty. Called customer service. The representative was unhelpful and seemed indifferent to my problem. I have rarely spoken to a customer service representative as uncaring to others. They want $500 for a new motor and control board. I'm a retired accountant on a limited income. I don't have $500. I expected this product to last 20+ years as did the Kenmore it replaced. What a very long fall for a once great American Corporation. I hope the CEO enjoys his huge salary and bonus.