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Maytag Corporation Ovens

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gas self cleaning oven
Posted by Biggydave54 on 12/31/2003
GRAND BLANC,, MICHIGAN -- We own an Amana "Big Oven" self cleaning gas range. Which we purchased about 1 1/2 yrs. ago, the same time we purchased a whole house full of new Maytag appliances. (Amana is owned by Maytag). I seldom use my oven portion of the range and when I do I was very careful with regards to spills. Considering this it is reasonable and understandable that I had not found it necessary to clean my oven up till now. We decided to "try out" the self cleaning element the day after Christmas this year Dec. 26, 2003. We followed the instructions in the manual to the "T". We experienced a terrible, obnoxious odor during the cleaning process. We thought this must be normal not having had a self cleaning oven before. When the timer shut off and the process was over we noticed that on the outside of the oven door towards the top just above the glass where there is a strip of material (appears to be a vinyl texture?) My stove is white this piece had started to turn color a light golden brown like bisquits when they are done cooking. We thought it would wipe off but it would not as the door had actually been scorched/burnt. When we opened up the door to our surprise we found that the inside of the oven door along the top had melted! Yes, melted. This must have been the odor. I assume that there must be some sort of defect that allowed the self cleaning temperature to become way too hot. Of course the company does not want to repair it without costs to me as it is out of warranty. So the battle began. I have finally managed to get Maytag to come out at no cost and find the cause of the problem and to fix it. I don't know if others have experienced any such problem with a self cleaning oven. My advice though would be to try out all parts of your appliances before the warranty expires so as to be able to get any defects or glitches repaired while still covered by the maufacturer. Sincerely, Ronda

     
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Posted by dan.deboer on 2003-12-31:
your right Rhonda. the best advise is take a product through it's paces before warranties run out. they can be somewhat loose on occasions, but manufactures do have to stick to their warranty periods for the most part otherwise consumer abuse would be too much of a cost factor.
Posted by Anonymous on 2003-12-31:
Hi Rhonda...your situation sure hit close to mine! We bought a Maytag range in October of 2001. Nov. 2, 2002, it caused a housefire with extensive damage! The computer had shown F1...after 6 wks with a repairman, who admitted not knowing how to fix it...he replaced the oven sensor. I used the self-cleaning function, then, 2 days later put potatoes in the oven. Ten minutes later the computer had blown out, & the kitchen on fire! We have two rooms burned out, with total loss on property, & walls, floor covering, & ceiling. Maytag doesn't want to deal with us at all. Offering a small settlement to drop lawsuit...and on, and on, and on.
Could you possibly give the model # of your range? Ours is MGR575OADQ. Thanks, & good luck!
Posted by Anonymous on 2004-01-01:
Wow, that's interesting. I just cleaned mine the other night and had an obnoxious odor also. So after reading your complaint I ran in to check around the door. It's a GE, and , thank goodness, it's just fine. But that's a good thing to be aware of in case it comes up in the future.Thanks.
Posted by jadegrey on 2004-04-21:
if you read the owner's manual about self clean cycles, an odor is normal during self clean. the unit heats up to very high temps and basically burns the grime and buildup off inside the unit. That is what is contained in the ashes that the owners manual tells you to brush out or wipe w/ damp cloth.
Posted by Aplliance Guy on 2004-08-29:
Everybody listen. When these ovens are made they use a glue to hold the insulation over oven cavity inside. When cleaning unit it will reach temps close or over 550. This causes glue to heat off and produce a bad smell and even make you sick. The only way to fix it is either replace it or have service to remove insulation and scrape glue of entire insides and then clean with cleaner. Good luck.
Posted by bstinger on 2006-10-04:
I just recently had a problem with the self clean cycle. Top of door melted, out of warranty and out of luck. Will cost about $300 to replace parts damaged. I'm furious.
Posted by micnik on 2006-12-24:
My amana "big oven" has been nothing but a headache and i havent even used the self cleaning part yet. The oven is 3 years old and the burners were clogged with what no one could figure out , the repairman said it was spiders, the oven door wont close and is now also leaking gas so we have to shut it off and wait until after the holidays to have it fixed or more like pitched. We hate it. my fav, spiders ,what a joke.
Posted by cloak on 2008-04-13:
I owned an Amana refrigerator and after a few years, the self defrosting stopped working, I called the repairman out and they couldn't fix it because they don't carry the part anymore, the refrigerator looked brand new, so I ended up putting it in the garage. Well, after the winter when I wanted to use it I turned it on and it didn't work. I ended up calling a junk man to come and pick it up. I went shopping for a stove and a refrigerator and I told my husband I don't want an Amana product, but he talked me into the Amana big oven stove and it would be delivered in time for Thanksgiving so I went along with it. I didn't clean my stove till about 2 years later, kids are gone, I don't bake the way I used to, anyway, exact same thing happen to me, obnoxious odor, and melting on the top of the oven door. We called the consumer # at Amana, they tried to tell us that our warranty was over but when we persisted with our complaints, they did send someone out and replaced it for free. So, a year later I wanted to clean my stove, and the exact thing happened! I will now use my stove till its filthy dirty and then I'll throw it out and buy a new one, and I WILL NEVER BUY ANY AMANA PRODUCT AGAIN!
Posted by er630 on 2010-01-17:
Same exact thing happened to me. Used self- cleaning oven feature and not only did vinyl piece turn yellowish-brown, it cracked. The knobs also turn this color underneath them. So when you turn the stove on, the knobs looked dirty and gross. Thought nothing of it, so I ordered all new knobs and another vinyl piece and haven't used self-cleaning ever since. The knobs still get extremely hot when the oven in use. Today, bake part of oven not working so I came online to find there was a recall on the Amana Big Oven. Explains why the knobs are so hot and piece cracked and turned color. Wish I would have never purchased this thing.
Posted by kinderqueen on 2013-08-17:
Well, I was looking for directions on cleaning my Maytag Big Oven and after reading the rest of the reviews, I'll pass. Thank you all!
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Maytag Does Not Cover There Products
Posted by Vaughnrobin on 09/17/2013
BENTON HURBOR, MICHIGAN -- I bought a Maytag double gas range in January 2013. The first thing I noticed was when I turn on the bottom oven the top door glass steams up and gets wet, when I called them on this they said it was normal I don't think it is, after 3 months I went to clean under the knobs and when I tried to pull them off two of them cracked, then in July I noticed the bottom door handle getting lose buy Sept. it was almost off so I called Maytag they sent out a repair man, when he was unscrewing the screws the glass exploded I couldn't believe it. when you heat it you have to heat the next temperature up because the temperature is not right. I bought all the cleaning supplies they said would be safe to use to clean the stove and now the paint is coming off. When I called them I asked to have the stove replaced I don't feel safe with it they said they can't do that but I say why not it your product its not costing them a thing to replace it I guess they don't care enough about what there customers say
     
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Posted by WP2008 on 2013-09-20:
Hello vaughnrobin . My name is Ashley and I am a representative of Maytag. We are very sorry to hear about the concerns you have experienced with your range. We would like to look into this matter further for you. Please email us directly at Maytag.Digital@Maytag.com. Please include your name, phone number, address, and the model and serial number for your range. Sincerely, Ashley
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Why aren't some of the buttons functioning on my oven?
Posted by Kathyv68 on 03/20/2011
Recently I tried to use my oven and several of the buttons on the digital pad were not functioning. However, the time is still displayed.
     
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Posted by Venice09 on 2011-03-21:
Try looking in your owners manual under troubleshooting.
Posted by Sparticus on 2011-03-21:
Sounds like some sort of child lock feature may have been activated? I'd check the manual as well as Venice suggested. Usually there is a button you have to hold for like 3 seconds to unlock it.
Posted by WP2008 on 2011-03-23:
I am sorry to hear you are having a issue with your oven. If you would like to try troubleshooting yourself please visit our website. http://maytag.custhelp.com/app/answers/list
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Built to Fail
Posted by Dolce403 on 10/15/2010
I purchased two of the above Maytag wall ovens a little over five years ago. They are not used daily and are only used together on holidays. Recently within DAYS of each other the control panels on both of them failed. They CANNOT be repaired and replacement parts cost $350 EACH!
These parts were clearly designed to fail so that Maytag could collect additional revenues by selling replacement parts and refusing to provide a repair mechanism. I will never buy another Maytag product nor any oven with a touch pad control for that matter. Interestingly the only ovens built with easy to repair knobs are European.

     
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Posted by Venice09 on 2010-10-15:
The interesting part is that if the ovens WERE used daily, they probably would have broken right outside the warranty. That is a common complaint with all brands.

Before I spent $350 for a part, I'd put that money towards a new oven, preferably one with knobs, as you said.
Posted by gothictreasures on 2010-10-15:
Just dont allow them to send A&E Factory service out to work on it.
Posted by DL on 2012-03-28:
We also bought a Maytag built in 27 inch model only to have the control panel fail after only 14 months of very light use. Just outside the warranty - figures!

These models should be recalled and a better insulated control panel be provided.
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Maytag Products Are Junk! Beware!
Posted by Maytag = junk on 09/11/2010
MONTCLAIR, NEW JERSEY -- Re: Maytag double gas oven costing $1600+. What a hunk of junk!! I was totally ripped off circa 2 yrs ago. Paint flaked off all over range top. Both door handles broke off at 1 end (repair cost = $200+ each time). Oven windows immediately became so clouded by grease/smoke you could no longer see thru. Self-cleaning mechanism was wholly ineffective despite repeated attempts. Top oven soon after purchase ceased to function at all, as did 2 of 4 burners. Gas connection leaked & had to be serviced. In all, to repair this piece of garbage over & over & over again cost me hundreds of $$ until I finally gave up in disgust & tossed it out. I wanted to sue Maytag for consumer fraud, but had better things to do. If you buy a Maytag oven, you are an idiot!!! Try Kenmore, Jenn-air, &c. - Anything but a Maytag. Good luck!
     
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Posted by Venice09 on 2010-09-11:
My Maytag stove was a huge disappointment, but not nearly as much as yours! I liked the idea of a double oven and considered getting one, but now I'm glad I didn't. What a shame that you have to throw out such an expensive stove, but I don't blame you for not wanting to invest anymore money in something that is making you miserable. I wouldn't buy another Maytag stove either, but I will say that mine was very well made and beautiful to look at. Nothing broke off or fell apart.
Posted by Slimjim on 2010-09-11:
Maytag stoves were never great. Outside of the downdrafts, they were just cheap Hardwicks and later Magic Chefs. Maytag never really had anything great in their line except their laundry. Even now, some of that is old designs by other brands. They hurt their name by buying up junky lines and slapping their badge on them. Sorry to hear this one was so much trouble.
Posted by Helpful on 2010-09-11:
Did you have an extended service guarantee on the range that should have covered said repairs? You have to remember that when you first made the purchase the manufacturer only agreed to cover the merchandise for the first year. Unless you had made other arrangements, the cost of maintenance is absolutely yours, not the manufacturer or retailer.

You may also want to know that Jenn-air, one of your recommended manufacturers is a sister company to Maytag -- both being owned by Whirlpool. Moreover Kenmore, until just recently, had a considerable amount of their products built by Whirlpool.

I should also state that I actually own a Maytag double oven which I absolutely love. I also have a close family member which has the same. I'd recommend one to anyone.
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Poor quality product
Posted by Teamblueberry on 02/04/2010
For no reason that we could determine, the black handle of the microwave oven cracked in the middle of the night with a loud crack sound that woke us from a sound sleep. We could not purchase the handle alone without the door. The company would not sell us a door. It cost as much to repair as a new item would cost. The fan is very loud. It has not been a good product for us.
     
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Posted by Anonymous on 2010-02-04:
I used to hate to tell people that they would have to purchase the whole door,just to replace a broken handle.The model you have was a very popular over the range micro
Posted by richrobe on 2010-08-01:
I have a over the stove Matag microwave. The handle cale loose just like the ones I read about. Is there any way to just replace teh handle?? I don't want to spend $200+ to fix a microwave that sounds like it will fail in the near future.
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Oven will not go over 250
Posted by Rockbre on 11/14/2009
LORAIN, OHIO -- I have a Maytag electric stove with a ceramic top, I used the self cleaner and now my oven will not heat above 250 degrees. I do not understand why this is happening I used the oven to make cookies just before cleaning it. The broiler works on hi and low the self cleaner still works but the oven will not heat up past 250 and that is it. I have tried to unplug it and reset the computer but that is not helping. Could the thermostat not be working? All burners work also the stove is only 5 years old. Can some one please help me find out why this would be happening, and how can I find some one to repair the oven. Thank you very much for any help anyone has to offer.
     
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Posted by madconsumer on 2009-11-15:
have you tried to unplug it and allow it to reset? as with many electronic devices this is is a simple check.

sounds like the temperature limit switch needs adjusting or has went out.
Posted by qualityappliance on 2009-11-15:
It sounds like the bake element has burned out. From the Maytag website this is a serviceer in your area.

COMPLETE APPLIANCE SERVICE INC
4735 RICHMOND RD
CLEVELAND, OH

(216)364-2700

Good luck.
Posted by Nohandle on 2009-11-15:
Once you have your appliance repaired, you might consider not using the self cleaning feature again. This is not a fix for something you paid extra for but I finally decided after a number of service calls, on a different brand, it simply wasn't worth it. Everything that could be replaced had been at my expense by then. I don't know if your problem was triggered by using the feature or not but since your oven messed up immediately afterward I would GUESS it was related.
Posted by moneybags on 2009-11-15:
The self clean on my former range (Maytag) did a great job cleaning. Unbeknownst to me, it also burned up the cooling fan which caused the electronic thermostat to burn up. I ended up replacing the bake element three times, the ignitors for the bake and broil elements twice, the ignitors for the stove top burners twice each and finally got a repairman who correctly diagnosed it and committed it to the grave yard. I now have a dual-fuel GE Cafe and love it.
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Maytag Sucks-Not What It Used To Be
Posted by Mamaott on 05/03/2009
Model MER5875RAB is garbage!

Three service calls-no one knows what they are doing.

Replaced brain, replaced thermostat, oven still does not work. Large burner in front went out. It's going to the curb for trash pick-up. Maytag used to be a good product but now they just sell garbage. Over $1000.00 for garbage. I will never buy Maytag again.

     
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Posted by qualityappliance on 2009-05-04:
"Three service calls-no one knows what they are doing".

Maybe your complaint should be with the service company. Just a guess but could it be Sears/A&E?
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Worst Service Imaginable. Avoid Maytag At All Expense. Life Expectancy Of Unit 5 Yrs.
Posted by I hate Maytag on 12/15/2008
EL PASO, TEXAS -- I cannot begin to explain my nightmares with Maytag. They have NO respect for people and do not care for repeat business.

My double oven was in the house we purchased 3 yrs age. It is 5 yrs old they informed me. We were told it was newly installed. I experienced trouble with the unit Thanksgiving weekend it went out and there is Nobody to answer the phone on the 1-800 number they provide. I did reach someone later and asked for help determining the problem to order parts. We wondered if repairing it was worth our time and expense or if we should replace the unit. I was laughed at by the sales person on the other line. They are unwilling in any way to offer suggestions on the repair of the unit. The only suggestion I received was to call a Maytag repair man to my house. The cost she stated would be $65 to come to our house and it would be more from there. I suggested it was the control panel as the electrical panel just went dead.

The electrician stated the electric to the unit was intact. I did call the Maytag repair man to get the pieces. It was the control panel. The cost to repair was $500 plus. He stated he thought the Maytag company would help me. It seemed too early in the life of the appliance for it to go out. So..on his advise I called. What a mistake. I called early Friday morning. They stated they would call the repair man and call me right back. I waited all day and did not receive a call back. I called them Monday afternoon. After many prompts, I did get customer service where I once again went through the entire issue. When I told them I had called because my sales person had told me Maytag actually cares about their reputation and customers and he suggested they might send the parts if I cover the Labor.

The gentleman on the other end laughed at me stating Maytag would never do that and when I purchased the unit I should realize it might only last 5 yrs. Silly me. Seems a unit that costs $1,200-1,500 should last more than 5 yrs. The worst part in the entire deal was the tremendous disrespect I repeatedly received from the Maytag repair service. I would be fired in my profession if I treated people like I had been treated on the phone.

I have nothing but respect for the repair man that came to my house.... But unless you want to be treated like a dog... Don't call Maytag.

I did ask to talk to a supervisor or someone in management. Funny...they must get a lot of hostile customers because I was unable to. There is no place on the internet to contact the company and you are not allowed to talk to one on the phone. I requested to speak to a supervisor and was denied after a lengthy weight. The "customer service" people did get back on the phone and offer me a 15% discount on a new Maytag. The replacement cost is $15,000 and they will not stand behind their product. We will have to rebuild our cabinets to replace the unit now. I think we need to look for a company with a better appreciation for their product and customer. My plan to date is to contact every customer service watchdog group and relay the service I received from Maytag.
     
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Posted by Anonymous on 2008-12-15:
15,000 dollars for a replacement walloven? i don't think so....

you will not have to rebuild your cabinets...good installers can retrofit the hole opening to make room for a new unit(if the unit doesn't fit that is)

NH!
Posted by I hate Maytag on 2008-12-15:
$1,500 Fifteen hundred.
There is not the space to rebuild cabinets for a larger oven. The current oven is 24 inches wide.
Posted by SilverWngs71 on 2008-12-15:
When you call into the Customer Service line, the people who answer the phones Are Not trained techs. They don't get paid enough to be trained and really Whirlpool (they own Maytag now) doesn't want to waste any more money on training the call takers to answer technical questions. Whirlpool is laying off 5000 employees worldwide because they have lost so much money in the last few years. Hence the reason your were told about the service call. The call centers are closed on major holidays. Also, I kind of doubt that the person laughed at you, as ALL CALLS are recorded. These call takers have a Quality Assurance that is done on them at least twice a month. Noone knows what calls are being heard, so all calls are recorded. Also, these call centers are inbound only. Unless a spv told you they would callback then it's the spv's fault for not following through.

Neither the parts sales or the customer service or the Spv are allowed to advise how to repair the appliance. They again are not allowed.
Posted by hello dolly on 2008-12-15:
First - I find it hard to believe any 24" oven costs $1,500
Secondly - How long is Maytag or any company expected to cover your appliance purchase?
Third - How can Maytag or any other company repair your appliance over the phone? They have to run diagnostics to determine what is wrong and what may have caused it to correct the problem.
Did I understand correctly that the oven was in the home when you purchased it? What warranty does Maytag have to you who did not purchase an oven from them?
Posted by SilverWngs71 on 2008-12-15:
Here is the one model for the 24" electric built in ovens that Maytag has, it is under $1500.00. This again does not cover taxes, delivery or install. Also you cannot order the appliance through the Maytag website and it might be cheaper at a store. I do know that sometimes stores have a discount on the appliance this would NOT go against the 15% that would be refunded to you by Whirlpool/Maytag.

* CWE5800ACS
* 24" Electric Double Built-In Oven

* Double
* 23 7/8 Inches
* Electric
* Black
* Stainless Steel
* White


$1299.00





Posted by I hate Maytag on 2008-12-16:
I did recieve call from Maytag/Whirlpool and they corrected the problem.
I sure hope the calls are recorded!
Posted by Louanne on 2013-09-01:
You are not the only one. Very similar thing with Sears, Double Oven 27" control panel with out. This happened about 4 years ago. Replaced it for $300.00. Less than 6 months later same thing happened. This time told $500.00 to replace. Did not replace.We need better quality!!!
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Oven and Microwave Handles Fall Off
Posted by RickK on 11/10/2007
Yes they do fall off. Often. Twice in the two years we've owned the appliances. We just purchased another replacement handle--this time for a MER6775AAS double oven. While installing it ourselves, we noticed that the design has changed subtly from the original--there is no longer a metal insert inside the plastic handle connection.

Is this the 'smoking gun' that Maytag blew it and has been selling a defective product all along--while we suckers keep paying to fix 'em?

     
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