BENTON HURBOR, MICHIGAN -- I bought a Maytag double gas range in January 2013. The first thing I noticed was when I turn on the bottom oven, the top door glass steams up and gets wet. When I called them on this they said it was normal - I don't think it is. After 3 months I went to clean under the knobs and when I tried to pull them off, two of them cracked. Then in July I noticed the bottom door handle getting loose. By Sept. it was almost off so I called Maytag. They sent out a repair man. When he was unscrewing the screws the glass exploded - I couldn't believe it.
When you heat it you have to heat the next temperature up because the temperature is not right. I bought all the cleaning supplies they said would be safe to used to clean the stove and now the paint is coming off. When I called them I asked to have the stove replaced. I don't feel safe with it. They said they can't do that but I say "why not it your product". Its not costing them a thing to replace it. I guess they don't care enough about what their customers say.
I purchased two of the above Maytag wall ovens a little over five years ago. They are not used daily and are only used together on holidays. Recently within DAYS of each other the control panels on both of them failed. They CANNOT be repaired and replacement parts cost $350 EACH!
These parts were clearly designed to fail so that Maytag could collect additional revenues by selling replacement parts and refusing to provide a repair mechanism. I will never buy another Maytag product nor any oven with a touch pad control for that matter. Interestingly the only ovens built with easy to repair knobs are European.
MONTCLAIR, NEW JERSEY -- Re: Maytag double gas oven costing $1600+. What a hunk of junk!! I was totally ripped off circa 2 yrs ago. Paint flaked off all over range top. Both door handles broke off at 1 end (repair cost = $200+ each time). Oven windows immediately became so clouded by grease/smoke you could no longer see through. Self-cleaning mechanism was wholly ineffective despite repeated attempts. Top oven soon after purchase ceased to function at all, as did 2 of 4 burners. Gas connection leaked & had to be serviced.
In all, to repair this piece of garbage over & over & over again cost me hundreds of $$ until I finally gave up in disgust & tossed it out. I wanted to sue Maytag for consumer fraud, but had better things to do. If you buy a Maytag oven, you are an idiot!!! Try Kenmore, Jenn-air, &c. - Anything but a Maytag. Good luck!
For no reason that we could determine, the black handle of the microwave oven cracked in the middle of the night with a loud crack sound that woke us from a sound sleep. We could not purchase the handle alone without the door. The company would not sell us a door. It cost as much to repair as a new item would cost. The fan is very loud. It has not been a good product for us.
LORAIN, OHIO -- I have a Maytag electric stove with a ceramic top, I used the self cleaner and now my oven will not heat above 250 degrees. I do not understand why this is happening. I used the oven to make cookies just before cleaning it. The broiler works on hi and low. The self cleaner still works but the oven will not heat up past 250 and that is it. I have tried to unplug it and reset the computer but that is not helping. Could the thermostat not be working? All burners work also. The stove is only 5 years old. Can someone please help me find out why this would be happening, and how can I find someone to repair the oven. Thank you very much for any help anyone has to offer.
SEBRING, FLORIDA -- Model MER5875RAB is garbage! Three service calls - no one knows what they are doing. Replaced brain, replaced thermostat, oven still does not work. Large burner in front went out. It's going to the curb for trash pick-up. Maytag used to be a good product but now they just sell garbage. Over $1000.00 for garbage. I will never buy Maytag again.
EL PASO, TEXAS -- I cannot begin to explain my nightmares with Maytag. They have NO respect for people and do not care for repeat business. My double oven was in the house we purchased 3 yrs ago. It is 5 yrs old they informed me. We were told it was newly installed. I experienced trouble with the unit. Thanksgiving weekend it went out and there is Nobody to answer the phone on the 1-800 number they provide. I did reach someone later and asked for help determining the problem to order parts. We wondered if repairing it was worth our time and expense or if we should replace the unit. I was laughed at by the sales person on the other line.
They are unwilling in any way to offer suggestions on the repair of the unit. The only suggestion I received was to call a Maytag repairman to my house. The cost she stated would be $65 to come to our house and it would be more from there. I suggested it was the control panel as the electrical panel just went dead. The electrician stated the electric to the unit was intact. I did call the Maytag repairman to get the pieces. It was the control panel. The cost to repair was $500 plus. He stated he thought the Maytag company would help me. It seemed too early in the life of the appliance for it to go out. So..on his advise I called. What a mistake.
I called early Friday morning. They stated they would call the repairman and call me right back. I waited all day and did not receive a call back. I called them Monday afternoon. After many prompts, I did get customer service where I once again went through the entire issue. When I told them I had called because my salesperson had told me Maytag actually cares about their reputation and customers and he suggested they might send the parts if I cover the Labor.
The gentleman on the other end laughed at me stating Maytag would never do that and when I purchased the unit I should realize it might only last 5 yrs. Silly me. Seems a unit that costs $1,200-1,500 should last more than 5 yrs. The worst part in the entire deal was the tremendous disrespect I repeatedly received from the Maytag repair service. I would be fired in my profession if I treated people like I had been treated on the phone. I have nothing but respect for the repairman that came to my house... But unless you want to be treated like a dog... Don't call Maytag.
I did ask to talk to a supervisor or someone in management. Funny... they must get a lot of hostile customers because I was unable to. There is no place on the internet to contact the company and you are not allowed to talk to one on the phone. I requested to speak to a supervisor and was denied after a lengthy wait. The "customer service" people did get back on the phone and offer me a 15% discount on a new Maytag.
The replacement cost is $15,000 and they will not stand behind their product. We will have to rebuild our cabinets to replace the unit now. I think we need to look for a company with a better appreciation for their product and customer. My plan to date is to contact every customer service watchdog group and relay the service I received from Maytag.
Yes they do fall off. Often. Twice in the two years we've owned the appliances. We just purchased another replacement handle - this time for a MER6775AAS double oven. While installing it ourselves, we noticed that the design has changed subtly from the original - there is no longer a metal insert inside the plastic handle connection. Is this the 'smoking gun' that Maytag blew it and has been selling a defective product all along - while we suckers keep paying to fix 'em?
CANTON, GEORGIA -- I purchased 4 new Maytag Appliances in 2006. All have worked perfect as expected except the range. Also I have been using a Maytag range for over 10 years until I replaced it when I remodeled my kitchen recently. It has worked perfect with no trouble experienced. It takes the lower over a long time to heat up and also the large eye on the service has to be turned on high to start it heating then when it gets hot it has to be turned down to the desired temperature. The Maytag technician said that that is normal operation for this product and also stated that Maytag new products did not perform to the standards of older units.
Maytag Customer Service only says they are sorry that I am having a problem and make no effort or commitment to correct the problem. I have primarily used Maytag products for over 40 years and have been happy with the products and service. Their Quality of Service and Quality of their products have gone down and I will look for another brand before buying another product. Also I would recommend that anyone shopping for a new appliance shop for a brand other than Maytag. Maytag Customer Service is non-existent.