Maytag Corporation Ovens

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13 reviews & complaints.
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Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
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Worst Service Imaginable. Avoid Maytag At All Expense. Life Expectancy Of Unit 5 Yrs.
Posted by on
EL PASO, TEXAS -- I cannot begin to explain my nightmares with Maytag. They have NO respect for people and do not care for repeat business.

My double oven was in the house we purchased 3 yrs age. It is 5 yrs old they informed me. We were told it was newly installed. I experienced trouble with the unit Thanksgiving weekend it went out and there is Nobody to answer the phone on the 1-800 number they provide. I did reach someone later and asked for help determining the problem to order parts. We wondered if repairing it was worth our time and expense or if we should replace the unit. I was laughed at by the sales person on the other line. They are unwilling in any way to offer suggestions on the repair of the unit. The only suggestion I received was to call a Maytag repair man to my house. The cost she stated would be $65 to come to our house and it would be more from there. I suggested it was the control panel as the electrical panel just went dead.

The electrician stated the electric to the unit was intact. I did call the Maytag repair man to get the pieces. It was the control panel. The cost to repair was $500 plus. He stated he thought the Maytag company would help me. It seemed too early in the life of the appliance for it to go out. So..on his advise I called. What a mistake. I called early Friday morning. They stated they would call the repair man and call me right back. I waited all day and did not receive a call back. I called them Monday afternoon. After many prompts, I did get customer service where I once again went through the entire issue. When I told them I had called because my sales person had told me Maytag actually cares about their reputation and customers and he suggested they might send the parts if I cover the Labor.

The gentleman on the other end laughed at me stating Maytag would never do that and when I purchased the unit I should realize it might only last 5 yrs. Silly me. Seems a unit that costs $1,200-1,500 should last more than 5 yrs. The worst part in the entire deal was the tremendous disrespect I repeatedly received from the Maytag repair service. I would be fired in my profession if I treated people like I had been treated on the phone.

I have nothing but respect for the repair man that came to my house.... But unless you want to be treated like a dog... Don't call Maytag.

I did ask to talk to a supervisor or someone in management. Funny...they must get a lot of hostile customers because I was unable to. There is no place on the internet to contact the company and you are not allowed to talk to one on the phone. I requested to speak to a supervisor and was denied after a lengthy weight. The "customer service" people did get back on the phone and offer me a 15% discount on a new Maytag. The replacement cost is $15,000 and they will not stand behind their product. We will have to rebuild our cabinets to replace the unit now. I think we need to look for a company with a better appreciation for their product and customer. My plan to date is to contact every customer service watchdog group and relay the service I received from Maytag.
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Anonymous on 12/15/2008:
15,000 dollars for a replacement walloven? I don't think so....

you will not have to rebuild your cabinets...good installers can retrofit the hole opening to make room for a new unit(if the unit doesn't fit that is)

I hate Maytag on 12/15/2008:
$1,500 Fifteen hundred.
There is not the space to rebuild cabinets for a larger oven. The current oven is 24 inches wide.
SilverWngs71 on 12/15/2008:
When you call into the Customer Service line, the people who answer the phones Are Not trained techs. They don't get paid enough to be trained and really Whirlpool (they own Maytag now) doesn't want to waste any more money on training the call takers to answer technical questions. Whirlpool is laying off 5000 employees worldwide because they have lost so much money in the last few years. Hence the reason your were told about the service call. The call centers are closed on major holidays. Also, I kind of doubt that the person laughed at you, as ALL CALLS are recorded. These call takers have a Quality Assurance that is done on them at least twice a month. No one knows what calls are being heard, so all calls are recorded. Also, these call centers are inbound only. Unless a spv told you they would callback then it's the spv's fault for not following through.

Neither the parts sales or the customer service or the Spv are allowed to advise how to repair the appliance. They again are not allowed.
hello dolly on 12/15/2008:
First - I find it hard to believe any 24" oven costs $1,500
Secondly - How long is Maytag or any company expected to cover your appliance purchase?
Third - How can Maytag or any other company repair your appliance over the phone? They have to run diagnostics to determine what is wrong and what may have caused it to correct the problem.
Did I understand correctly that the oven was in the home when you purchased it? What warranty does Maytag have to you who did not purchase an oven from them?
SilverWngs71 on 12/15/2008:
Here is the one model for the 24" electric built in ovens that Maytag has, it is under $1500.00. This again does not cover taxes, delivery or install. Also you cannot order the appliance through the Maytag website and it might be cheaper at a store. I do know that sometimes stores have a discount on the appliance this would NOT go against the 15% that would be refunded to you by Whirlpool/Maytag.

* CWE5800ACS
* 24" Electric Double Built-In Oven

* Double
* 23 7/8 Inches
* Electric
* Black
* Stainless Steel
* White


I hate Maytag on 12/16/2008:
I did receive call from Maytag/Whirlpool and they corrected the problem.
I sure hope the calls are recorded!
Louanne on 09/01/2013:
You are not the only one. Very similar thing with Sears, Double Oven 27" control panel without. This happened about 4 years ago. Replaced it for $300.00. Less than 6 months later same thing happened. This time told $500.00 to replace. Did not replace.We need better quality!!!
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Maytag Does Not Cover There Products
Posted by on
Rating: 1/51
BENTON HURBOR, MICHIGAN -- I bought a Maytag double gas range in January 2013. The first thing I noticed was when I turn on the bottom oven the top door glass steams up and gets wet, when I called them on this they said it was normal I don't think it is, after 3 months I went to clean under the knobs and when I tried to pull them off two of them cracked, then in July I noticed the bottom door handle getting lose buy Sept. it was almost off so I called Maytag they sent out a repair man, when he was unscrewing the screws the glass exploded I couldn't believe it. when you heat it you have to heat the next temperature up because the temperature is not right. I bought all the cleaning supplies they said would be safe to used to clean the stove and now the paint is coming off. When I called them I asked to have the stove replaced I don't feel safe with it they said they can't do that but I say why not it your product its not costing them a thing to replace it I guess they don't care enough about what there customers say
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WP2008 on 09/20/2013:
Hello vaughnrobin . My name is Ashley and I am a representative of Maytag. We are very sorry to hear about the concerns you have experienced with your range. We would like to look into this matter further for you. Please email us directly at Please include your name, phone number, address, and the model and serial number for your range. Sincerely, Ashley
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Faulty Burners/Oven on Maytag Stove & Snotty Customer Reps.
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In November 1996 I purchased a Maytag gas stove from a local appliance store, paying nearly $600.00 for it. Within the first couple of months the two burners on the left-hand side would no longer light. The electric starter would click, but would not light the burners. I called Maytag. Since it was still under warranty they sent a repairman out. He looked at me as if I was crazy, and said that there was nothing wrong with it. No, it wouldn’t light for him, but he claimed the hole was clogged. He opened up a paperclip, and shoved it in. Supposedly cleaning out the hole for the spark to be released. After he left, it lit twice for me. The following day I called Maytag back. They said that it “must be something I’M doing wrong” that is causing it. I told them (sarcastically) that it was a shame that at my age I was too stupid to be able to turn on a knob correctly. He hung up on me. So I continued shoving a paper clip in the hole every time I had to light these two burners. This went on for several months. I had company one night. They all laughed hysterically when they saw how I had to light the burners. So I called Maytag for the third time. They sent another repairman out. I told him not to dare tell me to shove a paperclip in it. So he adjusted the pipe where the spark is supposed to come out (and cleaned the hole out again with a paperclip). Once again it worked for a few days, maybe a week. However, when the repairman came out for the second time, after the third time I called, I was within a day or so of the warranty running out. By the time I called the forth time, about a week after the third call, the warranty had expired. The customer service representative said that if I wanted someone to come out to fix it now that it would cost $100.00 for him to just walk in the door- not including any parts it might need. I told him that I had been having trouble with the stove since the day I bought it. He said that there was nothing he could (or would) do because the warranty had expired, and I could either pay for the service call or lump it. I chose the later. Since late in 1997 I have been cooking on the two burners on the right. If I’m desperate, and have to light the other two, I have to turn the starter on until it clicks, and then light it with a match. There is only one problem with this- I am on oxygen 24 hours a day. Every time I have to light it I’m expecting an explosion! Then in 2003 the oven went bad. It wouldn’t heat up to the correct temperature. I called in a local repairman because I knew there was no point calling the Maytag company. When he looked at it he said that it was a wonder that the house hadn’t blown up. Whatever this thing was that was broken on it was leaking gas into the house. He fixed it, and the oven has worked until this past week. I had a batch of cookies in the other night. When I looked at them after eight minutes they were still raw. My eight minute cookies ended up taking 23 minutes to bake! I put a thermometer in the oven. It was off by 75 degrees. The following day I called Maytag again. I got no where with them. The customer service representative said, “What do you expect from a 10 year old stove?” He didn’t take into consideration that it didn’t even work correctly for 10 weeks after purchasing it. Their service call is up to $128.00 now. I’m opting for setting the stove out for the garbage truck, and I’m going out this weekend to buy a General Electric one. Take my advise- if you want a good stove DON’T purchase a Maytag one! You not only throw your money away on a piece of crap, you also get more grief than you deserve from their company if you call them.
Madalyn from Pittsburgh, PA
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Anonymous on 03/30/2006:
If you have been using it since 1996 you got your money's worth - time to move on.
Anonymous on 03/30/2006:
This seems to be the way most service calls work with any company. They think it is cheaper to put people off and down rather than just fix things. If you take this “pipe” off and clean it from the other end you may UN- clog it and then it should work right.
yoke on 03/30/2006:
Remember the days when appliances would last 20+ years. Nowadays applicances are only expected to work for 3-5 years.
Slimjim on 03/30/2006:
The GE or a Whirlpool is a good consideration for a replacement. Do not get talked into an Amana, Magic Chef, or Hardwick as they are all Maytag family. Even though Whirlpool bought Maytag, it was too recent to worry about any cross model designs.
murf on 04/07/2006:
So it's just "spend $600 to $1000, use 3 years, throw stove away"!!!!!!! Do you really hear and believe what you are saying! I spent over $1000 for my Maytag Oven in 1999. My four burners will not even get hot enough to boil water today. For the same amount of money I could have bought FOUR good used ones that would have lasted longer than 6 years!!!!!!!!!!
Slimjim on 04/07/2006:
Poster paid NEARLY $600 for it, not $600 to $1000 and bought it in 1996. By my math that's ten years.
murf on 04/09/2006:
You are correct, shermada bought the stove in 1996. So I will correct YOU now. She states that in only a couple months of purchasing it the burners malfunctioned. I've heard of other things being held together with paperclips but NOT a MAYTAG. AND a comment was made about appliances only lasting 3-5 years in these days.
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Why aren't some of the buttons functioning on my oven?
Posted by on
Recently I tried to use my oven and several of the buttons on the digital pad were not functioning. However, the time is still displayed.
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Venice09 on 03/21/2011:
Try looking in your owners manual under troubleshooting.
Sparticus on 03/21/2011:
Sounds like some sort of child lock feature may have been activated? I'd check the manual as well as Venice suggested. Usually there is a button you have to hold for like 3 seconds to unlock it.
WP2008 on 03/23/2011:
I am sorry to hear you are having an issue with your oven. If you would like to try troubleshooting yourself please visit our website.
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Built to Fail
Posted by on
I purchased two of the above Maytag wall ovens a little over five years ago. They are not used daily and are only used together on holidays. Recently within DAYS of each other the control panels on both of them failed. They CANNOT be repaired and replacement parts cost $350 EACH!
These parts were clearly designed to fail so that Maytag could collect additional revenues by selling replacement parts and refusing to provide a repair mechanism. I will never buy another Maytag product nor any oven with a touch pad control for that matter. Interestingly the only ovens built with easy to repair knobs are European.
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Venice09 on 10/15/2010:
The interesting part is that if the ovens WERE used daily, they probably would have broken right outside the warranty. That is a common complaint with all brands.

Before I spent $350 for a part, I'd put that money towards a new oven, preferably one with knobs, as you said.
gothictreasures on 10/15/2010:
Just don't allow them to send A&E Factory service out to work on it.
DL on 03/28/2012:
We also bought a Maytag built in 27 inch model only to have the control panel fail after only 14 months of very light use. Just outside the warranty - figures!

These models should be recalled and a better insulated control panel be provided.
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Maytag Products Are Junk! Beware!
Posted by on
MONTCLAIR, NEW JERSEY -- Re: Maytag double gas oven costing $1600+. What a hunk of junk!! I was totally ripped off circa 2 yrs ago. Paint flaked off all over range top. Both door handles broke off at 1 end (repair cost = $200+ each time). Oven windows immediately became so clouded by grease/smoke you could no longer see through. Self-cleaning mechanism was wholly ineffective despite repeated attempts. Top oven soon after purchase ceased to function at all, as did 2 of 4 burners. Gas connection leaked & had to be serviced. In all, to repair this piece of garbage over & over & over again cost me hundreds of $$ until I finally gave up in disgust & tossed it out. I wanted to sue Maytag for consumer fraud, but had better things to do. If you buy a Maytag oven, you are an idiot!!! Try Kenmore, Jenn-air, &c. - Anything but a Maytag. Good luck!
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Venice09 on 09/11/2010:
My Maytag stove was a huge disappointment, but not nearly as much as yours! I liked the idea of a double oven and considered getting one, but now I'm glad I didn't. What a shame that you have to throw out such an expensive stove, but I don't blame you for not wanting to invest anymore money in something that is making you miserable. I wouldn't buy another Maytag stove either, but I will say that mine was very well made and beautiful to look at. Nothing broke off or fell apart.
Slimjim on 09/11/2010:
Maytag stoves were never great. Outside of the downdrafts, they were just cheap Hardwicks and later Magic Chefs. Maytag never really had anything great in their line except their laundry. Even now, some of that is old designs by other brands. They hurt their name by buying up junky lines and slapping their badge on them. Sorry to hear this one was so much trouble.
Helpful on 09/11/2010:
Did you have an extended service guarantee on the range that should have covered said repairs? You have to remember that when you first made the purchase the manufacturer only agreed to cover the merchandise for the first year. Unless you had made other arrangements, the cost of maintenance is absolutely yours, not the manufacturer or retailer.

You may also want to know that Jenn-air, one of your recommended manufacturers is a sister company to Maytag -- both being owned by Whirlpool. Moreover Kenmore, until just recently, had a considerable amount of their products built by Whirlpool.

I should also state that I actually own a Maytag double oven which I absolutely love. I also have a close family member which has the same. I'd recommend one to anyone.
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Oven will not go over 250
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LORAIN, OHIO -- I have a Maytag electric stove with a ceramic top, I used the self cleaner and now my oven will not heat above 250 degrees. I do not understand why this is happening I used the oven to make cookies just before cleaning it. The broiler works on hi and low the self cleaner still works but the oven will not heat up past 250 and that is it. I have tried to unplug it and reset the computer but that is not helping. Could the thermostat not be working? All burners work also the stove is only 5 years old. Can someone please help me find out why this would be happening, and how can I find someone to repair the oven. Thank you very much for any help anyone has to offer.
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madconsumer on 11/15/2009:
have you tried to unplug it and allow it to reset? as with many electronic devices this is is a simple check.

sounds like the temperature limit switch needs adjusting or has gone out.
qualityappliance on 11/15/2009:
It sounds like the bake element has burned out. From the Maytag website this is a serviceer in your area.



Good luck.
Nohandle on 11/15/2009:
Once you have your appliance repaired, you might consider not using the self cleaning feature again. This is not a fix for something you paid extra for but I finally decided after a number of service calls, on a different brand, it simply wasn't worth it. Everything that could be replaced had been at my expense by then. I don't know if your problem was triggered by using the feature or not but since your oven messed up immediately afterward I would GUESS it was related.
moneybags on 11/15/2009:
The self clean on my former range (Maytag) did a great job cleaning. Unbeknownst to me, it also burned up the cooling fan which caused the electronic thermostat to burn up. I ended up replacing the bake element three times, the ignitors for the bake and broil elements twice, the ignitors for the stove top burners twice each and finally got a repairman who correctly diagnosed it and committed it to the grave yard. I now have a dual-fuel GE Cafe and love it.
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gas self cleaning oven
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GRAND BLANC,, MICHIGAN -- We own an Amana "Big Oven" self cleaning gas range. Which we purchased about 1 1/2 yrs. ago, the same time we purchased a whole house full of new Maytag appliances. (Amana is owned by Maytag). I seldom use my oven portion of the range and when I do I was very careful with regards to spills. Considering this it is reasonable and understandable that I had not found it necessary to clean my oven up till now. We decided to "try out" the self cleaning element the day after Christmas this year Dec. 26, 2003. We followed the instructions in the manual to the "T". We experienced a terrible, obnoxious odor during the cleaning process. We thought this must be normal not having had a self cleaning oven before. When the timer shut off and the process was over we noticed that on the outside of the oven door towards the top just above the glass where there is a strip of material (appears to be a vinyl texture?) My stove is white this piece had started to turn color a light golden brown like bisquits when they are done cooking. We thought it would wipe off but it would not as the door had actually been scorched/burnt. When we opened up the door to our surprise we found that the inside of the oven door along the top had melted! Yes, melted. This must have been the odor. I assume that there must be some sort of defect that allowed the self cleaning temperature to become way too hot. Of course the company does not want to repair it without costs to me as it is out of warranty. So the battle began. I have finally managed to get Maytag to come out at no cost and find the cause of the problem and to fix it. I don't know if others have experienced any such problem with a self cleaning oven. My advice though would be to try out all parts of your appliances before the warranty expires so as to be able to get any defects or glitches repaired while still covered by the maufacturer. Sincerely, Ronda
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dan.deboer on 12/31/2003:
your right Rhonda. the best advise is take a product through its paces before warranties run out. they can be somewhat loose on occasions, but manufactures do have to stick to their warranty periods for the most part otherwise consumer abuse would be too much of a cost factor.
Anonymous on 12/31/2003:
Hi Rhonda...your situation sure hit close to mine! We bought a Maytag range in October of 2001. Nov. 2, 2002, it caused a housefire with extensive damage! The computer had shown F1...after 6 wks with a repairman, who admitted not knowing how to fix it...he replaced the oven sensor. I used the self-cleaning function, then, 2 days later put potatoes in the oven. Ten minutes later the computer had blown out, & the kitchen on fire! We have two rooms burned out, with total loss on property, & walls, floor covering, & ceiling. Maytag doesn't want to deal with us at all. Offering a small settlement to drop lawsuit...and on, and on, and on.
Could you possibly give the model # of your range? Ours is MGR575OADQ. Thanks, & good luck!
Anonymous on 01/01/2004:
Wow, that's interesting. I just cleaned mine the other night and had an obnoxious odor also. So after reading your complaint I ran in to check around the door. It's a GE, and , thank goodness, it's just fine. But that's a good thing to be aware of in case it comes up in the future.Thanks.
jadegrey on 04/21/2004:
if you read the owner's manual about self clean cycles, an odor is normal during self clean. the unit heats up to very high temps and basically burns the grime and buildup off inside the unit. That is what is contained in the ashes that the owners manual tells you to brush out or wipe w/ damp cloth.
Aplliance Guy on 08/29/2004:
Everybody listen. When these ovens are made they use a glue to hold the insulation over oven cavity inside. When cleaning unit it will reach temps close or over 550. This causes glue to heat off and produce a bad smell and even make you sick. The only way to fix it is either replace it or have service to remove insulation and scrape glue of entire insides and then clean with cleaner. Good luck.
bstinger on 10/04/2006:
I just recently had a problem with the self clean cycle. Top of door melted, out of warranty and out of luck. Will cost about $300 to replace parts damaged. I'm furious.
micnik on 12/24/2006:
My amana "big oven" has been nothing but a headache and I haven't even used the self cleaning part yet. The oven is 3 years old and the burners were clogged with what no one could figure out , the repairman said it was spiders, the oven door won't close and is now also leaking gas so we have to shut it off and wait until after the holidays to have it fixed or more like pitched. We hate it. my fav, spiders ,what a joke.
cloak on 04/13/2008:
I owned an Amana refrigerator and after a few years, the self defrosting stopped working, I called the repairman out and they couldn't fix it because they don't carry the part anymore, the refrigerator looked brand new, so I ended up putting it in the garage. Well, after the winter when I wanted to use it I turned it on and it didn't work. I ended up calling a junk man to come and pick it up. I went shopping for a stove and a refrigerator and I told my husband I don't want an Amana product, but he talked me into the Amana big oven stove and it would be delivered in time for Thanksgiving so I went along with it. I didn't clean my stove till about 2 years later, kids are gone, I don't bake the way I used to, anyway, exact same thing happen to me, obnoxious odor, and melting on the top of the oven door. We called the consumer # at Amana, they tried to tell us that our warranty was over but when we persisted with our complaints, they did send someone out and replaced it for free. So, a year later I wanted to clean my stove, and the exact thing happened! I will now use my stove till its filthy dirty and then I'll throw it out and buy a new one, and I WILL NEVER BUY ANY AMANA PRODUCT AGAIN!
er630 on 01/17/2010:
Same exact thing happened to me. Used self- cleaning oven feature and not only did vinyl piece turn yellowish-brown, it cracked. The knobs also turn this color underneath them. So when you turn the stove on, the knobs looked dirty and gross. Thought nothing of it, so I ordered all new knobs and another vinyl piece and haven't used self-cleaning ever since. The knobs still get extremely hot when the oven in use. Today, bake part of oven not working so I came online to find there was a recall on the Amana Big Oven. Explains why the knobs are so hot and piece cracked and turned color. Wish I would have never purchased this thing.
kinderqueen on 08/17/2013:
Well, I was looking for directions on cleaning my Maytag Big Oven and after reading the rest of the reviews, I'll pass. Thank you all!
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Poor quality product
Posted by on
For no reason that we could determine, the black handle of the microwave oven cracked in the middle of the night with a loud crack sound that woke us from a sound sleep. We could not purchase the handle alone without the door. The company would not sell us a door. It cost as much to repair as a new item would cost. The fan is very loud. It has not been a good product for us.
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Anonymous on 02/04/2010:
I used to hate to tell people that they would have to purchase the whole door,just to replace a broken handle.The model you have was a very popular over the range micro
richrobe on 08/01/2010:
I have a over the stove Matag microwave. The handle cale loose just like the ones I read about. Is there any way to just replace the handle?? I don't want to spend $200+ to fix a microwave that sounds like it will fail in the near future.
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Maytag Sucks-Not What It Used To Be
Posted by on
SEBRING, FLORIDA -- Model MER5875RAB is garbage!

Three service calls-no one knows what they are doing.

Replaced brain, replaced thermostat, oven still does not work. Large burner in front went out. It's going to the curb for trash pick-up. Maytag used to be a good product but now they just sell garbage. Over $1000.00 for garbage. I will never buy Maytag again.
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qualityappliance on 05/04/2009:
"Three service calls-no one knows what they are doing".

Maybe your complaint should be with the service company. Just a guess but could it be Sears/A&E?
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