CANTON, GEORGIA -- I purchased 4 new Maytag Appliances in 2006. All have worked perfect as expected except the range. Also I have been using a Maytag range for over 10 years until I replaced it when I remodeled my kitchen recently. It has worked perfect with no trouble experienced. It takes the lower over a long time to heat up and also the large eye on the service has to be turned on high to start it heating then when it gets hot it has to be turned down to the desired temperature. The Maytag technician said that that is normal operation for this product and also stated that Maytag new products did not perform to the standards of older units.
Maytag Customer Service only says they are sorry that I am having a problem and make no effort or commitment to correct the problem. I have primarily used Maytag products for over 40 years and have been happy with the products and service. Their Quality of Service and Quality of their products have gone down and I will look for another brand before buying another product. Also I would recommend that anyone shopping for a new appliance shop for a brand other than Maytag. Maytag Customer Service is non-existent.
Yes they do fall off. Often. Twice in the two years we've owned the appliances. We just purchased another replacement handle - this time for a MER6775AAS double oven. While installing it ourselves, we noticed that the design has changed subtly from the original - there is no longer a metal insert inside the plastic handle connection. Is this the 'smoking gun' that Maytag blew it and has been selling a defective product all along - while we suckers keep paying to fix 'em?
On November 17th we purchased 4 new Maytag appliances. The microwave rattles & shakes, some parts have been replaced with others still to come. Electric range has had top, back, timer, & convection motor replaced so far. Convection oven is no faster than regular oven, just costs more. Dealer is very cooperative but can't re design these units & ensure quality control at the Maytag Iowa factory.