Maytag Corporation Ovens - Page 2

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13 reviews & complaints.
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Faulty Burners/Oven on Maytag Stove & Snotty Customer Reps.
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In November 1996 I purchased a Maytag gas stove from a local appliance store, paying nearly $600.00 for it. Within the first couple of months the two burners on the left-hand side would no longer light. The electric starter would click, but would not light the burners. I called Maytag. Since it was still under warranty they sent a repairman out. He looked at me as if I was crazy, and said that there was nothing wrong with it. No, it wouldn’t light for him, but he claimed the hole was clogged. He opened up a paperclip, and shoved it in. Supposedly cleaning out the hole for the spark to be released. After he left, it lit twice for me. The following day I called Maytag back. They said that it “must be something I’M doing wrong” that is causing it. I told them (sarcastically) that it was a shame that at my age I was too stupid to be able to turn on a knob correctly. He hung up on me. So I continued shoving a paper clip in the hole every time I had to light these two burners. This went on for several months. I had company one night. They all laughed hysterically when they saw how I had to light the burners. So I called Maytag for the third time. They sent another repairman out. I told him not to dare tell me to shove a paperclip in it. So he adjusted the pipe where the spark is supposed to come out (and cleaned the hole out again with a paperclip). Once again it worked for a few days, maybe a week. However, when the repairman came out for the second time, after the third time I called, I was within a day or so of the warranty running out. By the time I called the forth time, about a week after the third call, the warranty had expired. The customer service representative said that if I wanted someone to come out to fix it now that it would cost $100.00 for him to just walk in the door- not including any parts it might need. I told him that I had been having trouble with the stove since the day I bought it. He said that there was nothing he could (or would) do because the warranty had expired, and I could either pay for the service call or lump it. I chose the later. Since late in 1997 I have been cooking on the two burners on the right. If I’m desperate, and have to light the other two, I have to turn the starter on until it clicks, and then light it with a match. There is only one problem with this- I am on oxygen 24 hours a day. Every time I have to light it I’m expecting an explosion! Then in 2003 the oven went bad. It wouldn’t heat up to the correct temperature. I called in a local repairman because I knew there was no point calling the Maytag company. When he looked at it he said that it was a wonder that the house hadn’t blown up. Whatever this thing was that was broken on it was leaking gas into the house. He fixed it, and the oven has worked until this past week. I had a batch of cookies in the other night. When I looked at them after eight minutes they were still raw. My eight minute cookies ended up taking 23 minutes to bake! I put a thermometer in the oven. It was off by 75 degrees. The following day I called Maytag again. I got no where with them. The customer service representative said, “What do you expect from a 10 year old stove?” He didn’t take into consideration that it didn’t even work correctly for 10 weeks after purchasing it. Their service call is up to $128.00 now. I’m opting for setting the stove out for the garbage truck, and I’m going out this weekend to buy a General Electric one. Take my advise- if you want a good stove DON’T purchase a Maytag one! You not only throw your money away on a piece of crap, you also get more grief than you deserve from their company if you call them.
Madalyn from Pittsburgh, PA
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Anonymous on 03/30/2006:
If you have been using it since 1996 you got your money's worth - time to move on.
Anonymous on 03/30/2006:
This seems to be the way most service calls work with any company. They think it is cheaper to put people off and down rather than just fix things. If you take this “pipe” off and clean it from the other end you may UN- clog it and then it should work right.
yoke on 03/30/2006:
Remember the days when appliances would last 20+ years. Nowadays applicances are only expected to work for 3-5 years.
Slimjim on 03/30/2006:
The GE or a Whirlpool is a good consideration for a replacement. Do not get talked into an Amana, Magic Chef, or Hardwick as they are all Maytag family. Even though Whirlpool bought Maytag, it was too recent to worry about any cross model designs.
murf on 04/07/2006:
So it's just "spend $600 to $1000, use 3 years, throw stove away"!!!!!!! Do you really hear and believe what you are saying! I spent over $1000 for my Maytag Oven in 1999. My four burners will not even get hot enough to boil water today. For the same amount of money I could have bought FOUR good used ones that would have lasted longer than 6 years!!!!!!!!!!
Slimjim on 04/07/2006:
Poster paid NEARLY $600 for it, not $600 to $1000 and bought it in 1996. By my math that's ten years.
murf on 04/09/2006:
You are correct, shermada bought the stove in 1996. So I will correct YOU now. She states that in only a couple months of purchasing it the burners malfunctioned. I've heard of other things being held together with paperclips but NOT a MAYTAG. AND a comment was made about appliances only lasting 3-5 years in these days.
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Poor engineering
Posted by on
On November 17th we purchased 4 new Maytag appliances. The microwave rattles & shakes, some parts have been replaced with others still to come.

Electric range has had top, back,timer, & convection motor replaced so far. Convection oven is no faster than regular oven just costs more.

Dealer is very cooperative but can't re design these units & ensure quality control at the Maytag Iowa factory.
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Slimjim on 01/29/2005:
I have yet to hear of someone who does get the advertised benefits from a convection oven. I have a Bosch that not only is slower, but cooks so uneven, it's crazy.
Slimjim on 01/30/2005:
No biz, we are not talking about K-mart countertop toaster/convect ovens. These are the real deal $2000 models. Not generally used for investment properties. What kind of real estate do you own that you would use such an item?
murf on 04/07/2006:
Hear in'a Sath we love a good comedianne.

You guys were fun to watch go back and forth. Shouldn't waste your time in a "complaint dept." though.

Now, back to Maytag. This person must own stock in Maytag or be one of their executives. Maytag has clearly ripped off thousands of Americans by selling inferior products. They're using an "age old, traditional, superior, high-class" company name to do it with. Who is ever responsible for this brobably does not love apple pie or the American flag and hasn't a clue what they STAND for. America is very proud of Maytag and we shouldn't feel stupid for trusting them, afterall, they did deserve it in the past.
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gas self cleaning oven
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GRAND BLANC,, MICHIGAN -- We own an Amana "Big Oven" self cleaning gas range. Which we purchased about 1 1/2 yrs. ago, the same time we purchased a whole house full of new Maytag appliances. (Amana is owned by Maytag). I seldom use my oven portion of the range and when I do I was very careful with regards to spills. Considering this it is reasonable and understandable that I had not found it necessary to clean my oven up till now. We decided to "try out" the self cleaning element the day after Christmas this year Dec. 26, 2003. We followed the instructions in the manual to the "T". We experienced a terrible, obnoxious odor during the cleaning process. We thought this must be normal not having had a self cleaning oven before. When the timer shut off and the process was over we noticed that on the outside of the oven door towards the top just above the glass where there is a strip of material (appears to be a vinyl texture?) My stove is white this piece had started to turn color a light golden brown like bisquits when they are done cooking. We thought it would wipe off but it would not as the door had actually been scorched/burnt. When we opened up the door to our surprise we found that the inside of the oven door along the top had melted! Yes, melted. This must have been the odor. I assume that there must be some sort of defect that allowed the self cleaning temperature to become way too hot. Of course the company does not want to repair it without costs to me as it is out of warranty. So the battle began. I have finally managed to get Maytag to come out at no cost and find the cause of the problem and to fix it. I don't know if others have experienced any such problem with a self cleaning oven. My advice though would be to try out all parts of your appliances before the warranty expires so as to be able to get any defects or glitches repaired while still covered by the maufacturer. Sincerely, Ronda
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dan.deboer on 12/31/2003:
your right Rhonda. the best advise is take a product through its paces before warranties run out. they can be somewhat loose on occasions, but manufactures do have to stick to their warranty periods for the most part otherwise consumer abuse would be too much of a cost factor.
Anonymous on 12/31/2003:
Hi Rhonda...your situation sure hit close to mine! We bought a Maytag range in October of 2001. Nov. 2, 2002, it caused a housefire with extensive damage! The computer had shown F1...after 6 wks with a repairman, who admitted not knowing how to fix it...he replaced the oven sensor. I used the self-cleaning function, then, 2 days later put potatoes in the oven. Ten minutes later the computer had blown out, & the kitchen on fire! We have two rooms burned out, with total loss on property, & walls, floor covering, & ceiling. Maytag doesn't want to deal with us at all. Offering a small settlement to drop lawsuit...and on, and on, and on.
Could you possibly give the model # of your range? Ours is MGR575OADQ. Thanks, & good luck!
Anonymous on 01/01/2004:
Wow, that's interesting. I just cleaned mine the other night and had an obnoxious odor also. So after reading your complaint I ran in to check around the door. It's a GE, and , thank goodness, it's just fine. But that's a good thing to be aware of in case it comes up in the future.Thanks.
jadegrey on 04/21/2004:
if you read the owner's manual about self clean cycles, an odor is normal during self clean. the unit heats up to very high temps and basically burns the grime and buildup off inside the unit. That is what is contained in the ashes that the owners manual tells you to brush out or wipe w/ damp cloth.
Aplliance Guy on 08/29/2004:
Everybody listen. When these ovens are made they use a glue to hold the insulation over oven cavity inside. When cleaning unit it will reach temps close or over 550. This causes glue to heat off and produce a bad smell and even make you sick. The only way to fix it is either replace it or have service to remove insulation and scrape glue of entire insides and then clean with cleaner. Good luck.
bstinger on 10/04/2006:
I just recently had a problem with the self clean cycle. Top of door melted, out of warranty and out of luck. Will cost about $300 to replace parts damaged. I'm furious.
micnik on 12/24/2006:
My amana "big oven" has been nothing but a headache and I haven't even used the self cleaning part yet. The oven is 3 years old and the burners were clogged with what no one could figure out , the repairman said it was spiders, the oven door won't close and is now also leaking gas so we have to shut it off and wait until after the holidays to have it fixed or more like pitched. We hate it. my fav, spiders ,what a joke.
cloak on 04/13/2008:
I owned an Amana refrigerator and after a few years, the self defrosting stopped working, I called the repairman out and they couldn't fix it because they don't carry the part anymore, the refrigerator looked brand new, so I ended up putting it in the garage. Well, after the winter when I wanted to use it I turned it on and it didn't work. I ended up calling a junk man to come and pick it up. I went shopping for a stove and a refrigerator and I told my husband I don't want an Amana product, but he talked me into the Amana big oven stove and it would be delivered in time for Thanksgiving so I went along with it. I didn't clean my stove till about 2 years later, kids are gone, I don't bake the way I used to, anyway, exact same thing happen to me, obnoxious odor, and melting on the top of the oven door. We called the consumer # at Amana, they tried to tell us that our warranty was over but when we persisted with our complaints, they did send someone out and replaced it for free. So, a year later I wanted to clean my stove, and the exact thing happened! I will now use my stove till its filthy dirty and then I'll throw it out and buy a new one, and I WILL NEVER BUY ANY AMANA PRODUCT AGAIN!
er630 on 01/17/2010:
Same exact thing happened to me. Used self- cleaning oven feature and not only did vinyl piece turn yellowish-brown, it cracked. The knobs also turn this color underneath them. So when you turn the stove on, the knobs looked dirty and gross. Thought nothing of it, so I ordered all new knobs and another vinyl piece and haven't used self-cleaning ever since. The knobs still get extremely hot when the oven in use. Today, bake part of oven not working so I came online to find there was a recall on the Amana Big Oven. Explains why the knobs are so hot and piece cracked and turned color. Wish I would have never purchased this thing.
kinderqueen on 08/17/2013:
Well, I was looking for directions on cleaning my Maytag Big Oven and after reading the rest of the reviews, I'll pass. Thank you all!
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