PITTSBURGH, PENNSYLVANIA -- We purchased our Maytag Quiet Series 300 in February of 2009 at Lowes, because they did the installation themselves. Thankfully, we got the extended warranty. It started off half-decent, except the dishes never did come out dry, and they didn't always come out clean. Our hot water is set very high, and we always pre-ran the hot water before starting the dishwasher. It never helped.
About a year after our purchase, there was the recall of the heating coil. Our repair was done through A&E Factory Service, and they were good. I have no complaints there.
About two months ago, our dishwasher started making an awful noise when running. I called Lowes, where we purchased the dishwasher, to have a technician come to repair it, since it was still under warranty. This was approximately September 21st. We still do not have a functioning dishwasher, two months and a few days later.
Lowes put us in touch with Superior Electronics, the authorized warranty repair technician service in our area.
Apparently, some part of the motor is destroyed. The Superior Electronics technician came to look at it on September 25th. About a week later, the warranty repair was authorized. It was at least another week before a technician from Superior Electronics could come back and attempt to fix it.
The authorized warranty repair technician had no clue what to do with the dishwasher to repair it. He upended the dishwasher, broke it down, and eventually ended up calling in another tech to help. They eventually put all but one of the replacement parts in. The part that didn't go back in was an O ring that didn't fit. They started it up without the O ring, and lo and behold, my dishwasher leaked all over the floor.
So they packed everything back up and said it'd be 3-7 days for a new replacement part to come in.
I ended up trading phone calls with Superior Electronics over the next 3-4 weeks, being stood up for appointments by them three times, without the courtesy of even a phone call. I had to call them repeatedly to even get a status update or explanation after each missed appointment.
Each time, the wrong-sized replacement part was the "hold up." When they finally realized that they couldn't get this one O ring anymore (apparently this size of O ring is no longer made), they spent another week trying to get an authorized buy-back of my dishwasher. Just for an O ring...
Finally, the decision was made, and just last week we got our gift card to buy a replacement at Lowes, of course.
I am glad to see that this particular model of Maytag is no longer available at Lowes. It was the worst dishwasher we ever owned, even when it was "working" at its best.
As for Superior Electronics, if you are ever in a position where you are in the Pittsburgh area and have to deal with them...run. They are the worst service company I've ever had to deal with. I wish we'd bought our dishwasher at Sears. I can't bring myself to buy another Maytag, either, after all this trouble.
We have had our Maytag for only 2 years, and it's been a sore subject between my wife and I ever since. We thought we were upgrading when we threw out the 15 year old dish washer. This Maytag has never cleaned the dishes as well, and the service people gave us the same response everyone seems to get. "The water isn't hot enough" or "Your detergent isn't very good" After buying the most expensive detergent, and tuning up the water heater too high for a house with small kids, we still have dirty dishes. Now the water isn't even draining out of the bottom, unless I manually run a rinse cycle after the dishes have been washed. I'm very disappointed with this thing, and I'm not about to pour money into something that I have never been satisfied with.
It stinks that I have to replace something that's only 2 years old. Aren't these things intended to last at least 10 years?
MONROE, LOUISIANA -- About a week ago my dishwasher started making a very loud grinding/ vibrating noise when starting and running. Remove Electrical Power to Dishwasher!!! Took all baskets, sprayers out from inside. Removed step by step the plastic housing with a S1 star head driver. Finally got down to the grinder blade and found a 1/2" square plastic piece of rubber sitting beside the small grinder blade. No CLUE where this came from, but remove and reassembled. Test run dishwasher and unit sounded like a Church Mouse!!! :):)
So if having similar sounds check to see if anything is near grinder blade.