LONG VALLEY, NEW JERSEY -- My lovely maytag washer is on the fritz. With two teenagers, you can imagine how my laundry is piling up! I called the 800# for service, scheduling a date two days out(not bad) for a technician to come. When I explained I worked only minutes from my home, I was told that if I supplied a work number, the tech would call me at work when he was 30 mins out, so I could meet him at my house - thereby not missing an entire day's work (since they won't commit to either morning or afternoon). So, I gave them my work number, confident I was going to be able to get to the bottom of my laundry pile in just days!
Well, at 9am on the morning of my scheduled service, the technician called to say he was 5 mins away and would be coming immeditately to my house. The only problem was, he called my HOME phone number, not my work number as I was promised!
When I got home from work at noon, I retrieved his message from my answering machine and immediately called Maytag customer service to find out what happened and if they could get him back here! ...and this is where the story gets worse!
I spoke to the first person who, not only didn't apologize for my inconvenience (Customer Service 101), but told me the best they could do was to send someone out in 6 days!
I asked to speak to a supervisor, and after waiting 11 minutes on hold, I got the rudest person I've ever dealt with. She did not let me speak, but kept interrupting me (again - Customer Service 101), telling me that there was nothing she could do. She said she had no record of another phone number and that it's the customer's responsibility to be home ALL DAY. ( When I told her that a Maytag rep asked for my work number and told me the tech would call 30 mins ahead, she said that since I didn't work there or know first-hand their policies, that I was obviously mistaken! So, it's my fault that someone (either the rep that took my info or the technician who didn't bother to check for an alternate number) at Maytag screwed up! (And I thought the customer was always right - Customer Service 101 again!) Aaarrrgghhh!
Not only will I NEVER call their 800# for service again - I will NEVER purchase a Maytag appliance again!
p.s. - I called a local guy - he's coming tomorrow between 9 and 11am and his flat visit rate (w/o parts & labor) is $50 CHEAPER than the flat visit rate quoted by Maytag! I guess I learned my lesson!
ROSEVILLE, CALIFORNIA -- Bought are Maytag Neptune in 1999. Has run well for 5 1/2 years until the spin cycle and door lock light quit.I checked different sites on the problems with many of the Maytag Washers. They all seem to have the same problem. The R11 resistor and the Triac #Q6 were burnt, caused by the wax motor shorting out. I replaced the Control Board ($210.00) and the Wax Motor (New Part Number 22002119 has a BLACK plunger instead of a brown one $14.99). The triacs used on the control board the Q3(timer motor), Q9(Cold water valve), Q17(Hot water valve)and the Q6(Wax motor) are rated at 400 volts. If there is a big enough voltage surge, the triacs will blow or short circiut the board, like the water fill valves will stay on, Q9 & Q17. Theses triacs can be replaced with MAC97A8 or NTE5657 which are rated at 600 Volts. The R11 resistor is a 3.9k 1/4W Carbon Film.
What I did with mine is,install a surge protector on the wall outlet and installed a 1/2 amp inline fuse on the brown wire to the Wax motor, this will protect both ends of the Control Board. I have pictures if you email me.
ST. CLAIR SHORES, MICHIGAN -- I have been extremely disappointed in the purchase of a Maytag performa washer. It has not worked well since day 1. During the period that it was under warranty the appliance repairmen would come out and say "this is really not a Maytag it is another brand that Maytag bought out, you really should buy our extended warranty as you will need it". They did nothing but tell me the above. The problem is that every time I use this machine for any load of wash "the washing machine" rocks and shakes so violently you have to continually go to the laundry room and rearrange the load. It is maddening. The machine is level so this is not the problem and I am the 2nd oldest child of 7 so I have been doing laundry forever and never had this problem before.
I had another Maytag washer and dryer previously for 18 years and I bought I new one since the others were so old but now I should have kept the old ones. Evidently Maytag is not what it once was! I did write to Maytag and all they said is thank you for letting them know!
I have a Maytag 2200 front loader 14 months old and already having problems with it. The door is locked and won't come open. I have tried everything to fix it, contacted Maytag and the first words out of their mouth was did I purchase the extended warranty. "I shouldn't have had to," I said. "This is supposed to be a good washer but I guess I was mistaken." It has shaken, vibrated and now this. I am thoroughly disillusioned with this product.
I had a Neptune and wore it out so I went back to Maytag. Wish now I hadn't. I bought Maytag because to me they have always been the flagship of appliances. Looking at the different forums on the internet now I see different. Cheap overseas labor is the cause for this.
CUMMING, GEORGIA -- 18 months old and stops working. Always had a problem with banging noise, just thought it was through bad loading of clothes. Took front cover off to find the release catch as the door was locked solid. One of the three shock absorbers is not connected, and looking at the ends it had never been connected. I put it in place and it is impossible to remove so I know it was never connected to begin with. This has caused the Control unit to go out. Over $100.00 for a new one and even then no guarantee it's going to work. Off this weekend to get a new one. Anything except Maytag.
I bought a Maytag washer (centennial) because of its reputation. I bought the washer on June 7th of 2011. On June 15, 2012 the washer just quit working. I called Maytag, they said since the warranty was over that I had to pay a technician to come out and it would cost $129. I was upset, but I had to have a washer so I scheduled it. The tech came out, said the motherboard was bad. He said that this has been a common problem with this machine and that Maytag should actually recall the part. The replacement part was much better. He suggested I call and complain. The part was $180.
He said that Maytag may reimburse me because it was so close to the warranty cut off. I mean seriously - 8 DAYS past the warranty. That is ridiculous. I called Maytag back and explained the situation. I really think they should have paid for all of it, but I would settle for at least part of it. It was a just a week from the warranty date. I got the response of "since you already paid for it there isn't anything we can do." Maytag is profiting off of a false reputation and think people should be aware.
I bought a Maytag Microwave at the end of 2008. It is almost brand new. We barely use the electrical range microwave. Last Friday when we wanted to use the microwave to warm water, it does not work. Then and there we called the Maytag technician. The technician told me that Magnetron is very bad. He himself told me Maytag brand Microwave is the worst one in the USA. I became surprised. Maytag should recall this model. I bought it from Home Depot. PEOPLE SHOULD NOT BUY Maytag Brand anymore. Their warranty is the worst. I am planning to write to the newspaper.
I purchased a high efficiency Maytag washer and dryer in 2009. I received 30 coupons (3-year supply) of Tide HE 32oz. which expire 5/31/12. I have been unable to find a 32 oz bottle of Tide HE anywhere in Tulsa. I have looked everywhere. There is a Tide bottle that looks like it, but it is NOT HE. I don't believe it is being manufactured any more in that size. I have managed to use 14 of the coupons by getting the store to accept 2 coupons for one (64 oz.) bottle, or getting a 64 oz bottle and pay the difference, etc.
Walmart told me recently that they will only accept a coupon for the exact amount, so that is no longer an option at Walmart. My grocery store may still let me do that, but it is very awkward as I have to explain the problem every time I go. I have 16 coupons left.
The washer also has a setting "Clean washer with Affresh." Affresh is a tablet to put in the washer. I got 2 tablets with the machine, and guess what? I can't find them either! Didn't particularly like it as the tablet didn't dissolve completely in the washer so I use a cup of bleach instead. I would like to have some coupons I could actually use, or be reimbursed the cash value. Do I need to contact Maytag or Procter & Gamble?
MARYLAND -- Washing machine 3 years new, and it quit working. The panel lights up with an error code 3E. We were told it was the front panel. The repair guy was supposed to order a new panel. After waiting 6 months and no satisfaction..we called another company. They have been out 2 times, the first guy side it was the panel. We told them to order it over 300.00. Believe it or not, it was never ordered (they told us it was back ordered).
After not being used for several months, we plugged the washer in and it worked, 1 time. We called the service guy out, this one from the same company said it was the motor. The computer he connected it to told him the code was for the motor. They wanted over 400.00 for just the motor and said he wasn't sure that was it! What the Heck is wrong with people today? No training, no service and the products stink! It smells like mold and has just after we purchased the washer. We are really disgusted with the 24" Maytag washer. I wouldn't buy another one!
Maytag is junk people! Save your money & buy a Whirlpool or Kenmore. Purchased a new Maytag washer 3 years ago to the day. Won't spin out. Technician says it's the transmission, $380 to fix. Not worth it much! Really, not worth it after only 3 years? Needless to say, its not the quality of the 2 previous Maytag machines, (both which lasted over 15 years).
Sadly, going to purchase anything BUT a Maytag this time. My repairman says go with a Whirlpool. At least they're cheaper so if it lasts only 3 years, I won't feel quite as ripped off! The name which used to be synonymous with quality, is now a HUGE liability from what I've been reading on the web, and should be out of business soon. Sadly not soon enough from my experience. They just don't care!