LONG VALLEY, NEW JERSEY -- My lovely Maytag washer is on the fritz. With two teenagers, you can imagine how my laundry is piling up! I called the 800# for service, scheduling a date two days out (not bad) for a technician to come. When I explained I worked only minutes from my home, I was told that if I supplied a work number, the tech would call me at work when he was 30 mins out, so I could meet him at my house, thereby not missing an entire day's work (since they won't commit to either morning or afternoon). So, I gave them my work number, confident I was going to be able to get to the bottom of my laundry pile in just days!
Well, at 9 am on the morning of my scheduled service, the technician called to say he was 5 mins away and would be coming immediately to my house. The only problem was, he called my HOME phone number, not my work number as I was promised! When I got home from work at noon, I retrieved his message from my answering machine and immediately called Maytag customer service to find out what happened and if they could get him back here! And this is where the story gets worse!
I spoke to the first person who, not only didn't apologize for my inconvenience (Customer Service 101), but told me the best they could do was to send someone out in 6 days! I asked to speak to a supervisor, and after waiting 11 minutes on hold, I got the rudest person I've ever dealt with. She did not let me speak, but kept interrupting me (again - Customer Service 101), telling me that there was nothing she could do.
She said she had no record of another phone number and that it's the customer's responsibility to be home ALL DAY. When I told her that a Maytag rep asked for my work number and told me the tech would call 30 mins ahead, she said that since I didn't work there or know first-hand their policies, that I was obviously mistaken! So, it's my fault that someone (either the rep that took my info or the technician who didn't bother to check for an alternate number) at Maytag screwed up (And I thought the customer was always right - Customer Service 101 again!)! Aaarrrgghhh!
Not only will I NEVER call their 800# for service again. I will NEVER purchase a Maytag appliance again! p.s. - I called a local guy. He's coming tomorrow between 9 and 11am and his flat visit rate (w/o parts & labor) is $50 CHEAPER than the flat visit rate quoted by Maytag! I guess I learned my lesson!
I have a Maytag Refrigerator, Stove, Washer and Dryer. I used to believe Maytag meant QUALITY which is why I bought my appliances from Maytag. Not only is Maytag no longer a Quality product, they don't care about their customers. It would appear they manufacture appliances to last 12 months and after that watch out for the repair bills.
I bought my washer and dryer when I retired two years ago and the washer already requires over 480.00 in repairs! I also have spent over $400.00 on my refrigerator in the same time period. It does not get used that much and has worn out already. I bought Maytag so I wouldn't have to worry about appliances anytime soon. Boy was I wrong. I wouldn't buy another Maytag or Whirlpool product ever again.
Yes, Maytag has been bought out by Whirlpool. Whirlpool manufactures for other brands as well. Beware before you buy! Don't bother calling customer service either, they couldn't care less about your problems with their appliances. They tell you that you should have bought an extended warranty. I guess they know there isn't much chance of the appliances lasting beyond the original 12 month warranty! I told them they had lost a customer and they didn't seem to be too concerned. Hope this will deter others from having to go through what I have faced.
Hello robert.burke. My name is Amber and I am a representative with Maytag. We truly apologize for the frustrations you have experienced with your washer and refrigerator. If you would like to discuss this matter further, please email us at Maytag.Digital@Maytag.com and provide us with your complete contact information as well as the model and serial numbers of both appliances. Please also include the name of the site you were contacted on (My3Cents) along with your user name (robert.burke), and your ticket number (40348). We would be more than happy to review your concerns further. Best regards, Amber.
ROSEVILLE, CALIFORNIA -- Bought our Maytag Neptune in 1999. Has run well for 5 1/2 years until the spin cycle and door lock light quit. I checked different sites on the problems with many of the Maytag Washers. They all seem to have the same problem. The R11 resistor and the Triac #Q6 were burnt, caused by the wax motor shorting out. I replaced the Control Board ($210.00) and the Wax Motor (New Part Number 22002119 has a BLACK plunger instead of a brown one $14.99).
The triacs used on the control board the Q3 (timer motor), Q9 (Cold water valve), Q17 (Hot water valve) and the Q6 (Wax motor) are rated at 400 volts. If there is a big enough voltage surge, the triacs will blow or short circuit the board, like the water fill valves will stay on, Q9 & Q17. These triacs can be replaced with MAC97A8 or NTE5657 which are rated at 600 Volts. The R11 resistor is a 3.9k 1/4W Carbon Film.
What I did with mine is install a surge protector on the wall outlet and installed a 1/2 amp inline fuse on the brown wire to the Wax motor, this will protect both ends of the Control Board. I have pictures if you email me.
PEORIA, ILLINOIS -- We purchased a new Double Wall Oven and a new Maytag refrigerator, double door with freezer at bottom approx. two years ago. We installed the new oven and it would not operate. A service call (remove oven from cabinet again) revealed that an electrical wire behind the back cover had not been connected to the terminal. The refrigerator operated for approx. 2 years and we discovered that the unit was not cooling. Lost quite a bit of food and condiments, and a service call ($138.00) revealed a faulty electrical relay.
The warranty period today is only one year on appliances versus the old days of 5 years on a compressor. The quality of today's modern and technical highly educated personnel does not even come close to the reliability and security of the older appliances. It was not at all unusual to have the old appliances still functioning well after many many years of service.
It would appear that based on today's warranties and service problems that we experience, the corporations are designing appliances for a much shorter life expectancy/failure. POOR QUALITY AT THE EXPENSE OF CONSUMERS! (We also purchased a new washing machine that required a new motor with approx. 2 years of service and only 2 people in household??)
BRONX, NEW YORK -- I purchased a extended warranty from Maytag when my machine started to make some noise. The tech came to my house and stated he had to order some parts. A week later the company called me and stated it was too expensive to repair my machine and they were going to give me $159 towards a new machine but the machine they used to judge what they were going was the cheapest top loader they sell not a top end front loader like my machine is.
When I gave them a comparable model number with the same model they insisted on only going by their incorrect judgment so basically all they did was refund most of my contract money. They are a scam and my next letter will be to consumer affairs about them.
I bought a Maytag Microwave at the end of 2008. It is almost brand new. We barely use the electrical range microwave. Last Friday when we wanted to use the microwave to warm water, it does not work. Then and there we called the Maytag technician. The technician told me that Magnetron is very bad. He himself told me Maytag brand Microwave is the worst one in the USA. I became surprised. Maytag should recall this model. I bought it from Home Depot. PEOPLE SHOULD NOT BUY Maytag Brand anymore. Their warranty is the worst. I am planning to write to the newspaper.
I purchased a high efficiency Maytag washer and dryer in 2009. I received 30 coupons (3-year supply) of Tide HE 32oz. which expire 5/31/12. I have been unable to find a 32 oz bottle of Tide HE anywhere in Tulsa. I have looked everywhere. There is a Tide bottle that looks like it, but it is NOT HE. I don't believe it is being manufactured any more in that size. I have managed to use 14 of the coupons by getting the store to accept 2 coupons for one (64 oz.) bottle, or getting a 64 oz bottle and pay the difference, etc.
Walmart told me recently that they will only accept a coupon for the exact amount, so that is no longer an option at Walmart. My grocery store may still let me do that, but it is very awkward as I have to explain the problem every time I go. I have 16 coupons left.
The washer also has a setting "Clean washer with Affresh." Affresh is a tablet to put in the washer. I got 2 tablets with the machine, and guess what? I can't find them either! Didn't particularly like it as the tablet didn't dissolve completely in the washer so I use a cup of bleach instead. I would like to have some coupons I could actually use, or be reimbursed the cash value. Do I need to contact Maytag or Procter & Gamble?
MARYLAND -- Washing machine 3 years new, and it quit working. The panel lights up with an error code 3E. We were told it was the front panel. The repair guy was supposed to order a new panel. After waiting 6 months and no satisfaction..we called another company. They have been out 2 times, the first guy side it was the panel. We told them to order it over 300.00. Believe it or not, it was never ordered (they told us it was back ordered).
After not being used for several months, we plugged the washer in and it worked, 1 time. We called the service guy out, this one from the same company said it was the motor. The computer he connected it to told him the code was for the motor. They wanted over 400.00 for just the motor and said he wasn't sure that was it! What the Heck is wrong with people today? No training, no service and the products stink! It smells like mold and has just after we purchased the washer. We are really disgusted with the 24" Maytag washer. I wouldn't buy another one!
Maytag is junk people! Save your money & buy a Whirlpool or Kenmore. Purchased a new Maytag washer 3 years ago to the day. Won't spin out. Technician says it's the transmission, $380 to fix. Not worth it much! Really, not worth it after only 3 years? Needless to say, its not the quality of the 2 previous Maytag machines, (both which lasted over 15 years).
Sadly, going to purchase anything BUT a Maytag this time. My repairman says go with a Whirlpool. At least they're cheaper so if it lasts only 3 years, I won't feel quite as ripped off! The name which used to be synonymous with quality, is now a HUGE liability from what I've been reading on the web, and should be out of business soon. Sadly not soon enough from my experience. They just don't care!
My new Maytag washer lasted a total of ONE HOUR before breaking, and trapping a load of towels in its well. I called Home Depot, where I purchased the washer, and was told I must call Maytag. They in turn referred me to a service company that took 6 days to come to my house! Meanwhile, my wet towels remained trapped in the washer for a full 6 days because that there is no emergency opening button. Today the service guy told me it will take another 6 days for the part to come in. I have four children. Maytag refuses to give me a new washer. I spent 800 dollars on the washer and now I am spending 15 dollars or more a day on washing at the laundrymat! HELP!!!