Maytag Corporation - Page 4

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102 reviews & complaints.
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Disappointed In Maytag Product
Posted by on
MARYLAND -- Washing machine 3 years new, and it quit working. The panel lights up with a error code 3E. We were told it was the front panel. The repair guy was supposed to order a new panel. After waiting 6 months and no satisfaction..we called another company. They have been out 2 times, the first guy side it was the panel..we told them to order it over 300.00 believe it or not, it was never ordered (they told us it was back ordered). After not being used for several months, we plugged the washer in and it worked, 1 time. We called the service guy out, this one from the same company said it was the motor. The computer he connected it to told him the code was for the motor. They wanted over 400.00 for just the motor and said he wasn't' sure that was it! What the Heck is wrong with people today...no training, no service and the products stink! It smells like mold and has just after we purchased the washer. We are really disqusted with the 24" Maytag washer.
I wouldn't buy another one!
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Venice09 on 04/05/2011:
Frustrating, isn't it? This is why I never buy anything with Error Codes. You can't reason with an error code. The computer wins every time.
2cent-er on 04/06/2011:
That 3E code is a little trickey..to avoid someone throwing parts at it; call around and give model & serial #'s to servicers. ask if they feel confident on being able to repair it..it may be just a bad connection.
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Complaint
Posted by on
I was trying to register on line and all it lets you do is register heating and cooling. Have you checked your own web site. I tried over & over and it does not let you register a gas stove it does not recognize my serial number. Maybe I am not smart enough to do it. I will just mail it in.

Thank you for your time.
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Venice09 on 04/05/2011:
Is this the page you're using?

http://www.registration.whirlpoolcorp.com/register/default.asp

"Range" is included in the drop down menu. Make sure you are putting the numbers in correctly.
WP2008 on 04/05/2011:
Hi my name is Kyle and I am a Maytag representative, I apologize that you were unable to register your product online. If you would prefer instead of mailing in the registration cards you can contact us by phone to register. Please contact us at (800)344-1274.
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Poor service and warranty
Posted by on
Bought a Sears Maytag micro about 5 months ago. It caught fire. the tech they sent out although has warranty on it said defective part. holder burnt ruined cavity words of tech. But at end although he stated faulty part he said not covered. Was looking to buy a washer and dryer hell with this kind of warranty will never buy Maytag anything. and would advise other s to be careful of the Maytag brand because it is for sure they don t back up their findings.
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Wash machine junk after only 3 years!
Posted by on
Maytag is junk people!! Save your money & buy a Whirlpool or Kenmore.
Purchased a new Maytag washer 3 years ago to the day, won't spin out, technician says it's the transmission,$380 to fix. Not worth it much!!
Really, not worth it after only 3 years??
Needless to say, its not the quality of the 2 previous Maytag machines,(both which lasted over 15 years).
Sadly, going to purchase anything BUT a Maytag this time. My repairman says go with a Whirlpool, at least they're cheaper so if it lasts only 3 years, I won't feel quite as ripped off!!
The name which used to be synonymous with quality, is now a HUGE liability from what I've been reading on the web, and should be out of business soon, sadly not soon enough from my experience. They just don't care!
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Venice09 on 12/04/2010:
If you've been paying attention to reviews online then you must know that Whirlpool (which now owns Maytag), is just as bad. I would avoid both brands. I've had my best luck with Kenmore appliances but hesitate to recommend them because it could actually just be a matter of luck.
trmn8r on 12/04/2010:
Gosh, I wouldn't want something that lasted 3 years - that sounds like an act of desperation.

I have an *RCA* washer and dryer. Go figure. 16 years of reliable service. I wonder who really made them.
Anonymous on 12/04/2010:
appliances and electronics aren't what they used to be. Just as expensive, but JUNK. Any more, when you buy a high priced item, you just buy it and pray it lasts.
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Do not buy a Maytag
Posted by on
My new Maytag washer lasted a total of ONE HOUR before breaking, and trapping a load of towels in its well. I called Home Depot, where I purchased the washer, and was told I must call Maytag. They in turn referred me to a service company that took 6 days to come to my house! Meanwhile, my wet towels remained trapped in the washer for a full 6 days because that there is no emergency opening button. Today the service guy told me it will take another 6 days for the part to come in. I have four children. Maytag refuses to give me a new washer. I spent 800 dollars on the washer and now I am spending 15 dollars or more a day on washing at the laundrymat! HELP!!!
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andbran on 08/24/2010:
go back to a top loader. I know this doesn't help your current situation. yu are going to have to buy new towels because of the mold.
Venice09 on 08/24/2010:
I think the mold can be removed from the towels but I'm not sure about removing it from the washer. However, I agree about buying a top loader, andbran. I have always wanted a front loader but I'm still waiting for the day some company finds a way to make one that is reliable and mold free.

I'm surprised there is no emergency button to open the door. Are all front loaders like that ?
PepperElf on 08/24/2010:
I think this is why I never want side-opening washers.
I know they're supposed to use less water but... I'd hate to have that happen.
Venice09 on 08/24/2010:
That's just one of the reasons I'm sticking with a top loader. Mold is another big issue, although my last washer (Maytag) was a top loader and infested with mold. The one I have now (Kenmore) seems to be fine and I've had it for quite a while.

Also, I read once that the small amount of water used in front loaders creates too much friction and causes the cloths to pill. That actually makes sense to me. I like being able to adjust the water level in a top loader. Can you do that with a front loader?
Helpful on 08/24/2010:
I can appreciate your frustration Merlan. There is somewhat of a red flag, so to speak, that comes up during your review. I can't believe any retailer would not exchange the unit if you had only had it for a short one hour. It would be far too easy to place a stop payment or reverse charge on a basically "DOA" unit. Is it possible that you've had the washer for sometime, but only recently connected and used it, finding the problem?

I would respectfully disagree with those comments above, in that front load washers are absolutely wonderful. I've had one for several years and have found it better in every way compared to my old traditional top load. The 4000 series, particular is a good unit. And, if you ever run into this situation of a locked door, most will allow the door to unlatch itself by simply unplugging the unit for a few minutes and then reconnecting. One can wash much more laundry in one of these, saving a great deal of time along with all the energy resources. The 4000 series washer is a good companion to the 5000 series dryer, allowing the user the ability to steam dry their clothing.
PepperElf on 08/24/2010:
I dunno about pilling
but I HAVE seen a side-loading washer that was over loaded.

yes the door popped open

then again I have no idea what brand it was. but I hated using those machines on the ship. I much preferred using the ones up forward which were top-loading.
Helpful on 08/24/2010:
The only way one of these units would pop open, Pepper, is if the latch were defective. Even then, there isn't enough water within the tub, at a given time, to do much damage. You do bring up an interesting point, however. The traditional top loading design uses a transmission to run the agitator and tub. You can definitely overload this design, in that you can damage the transmission in putting too much laundry in. This transmission doesn't exist in the new high efficient design, and therefore, doesn't have a transmission to damage. Other than the potential of damaging the fabric, you cannot actually overload a front load.
merlan on 08/25/2010:
Thanks for all your commments and support! After much arguing with Maytag on the phone..and their refusal to budge to give me a new washer...I called my credit card company to dispute the purchase. This led Home Depot to agree to take back the washer as long as I could deliver the broken washer back to the store. I managed to do this last night and purchased a different brand washer..although I do have to wait 6 days for delivery!!.. The highlight of my morning was calling Maytag to tell them I was no longer a customer, nor would I ever be in the future!!
merlan on 08/25/2010:
By the way Helpful, I appreciate your comments, but it was after only one hour of owning the washer that it broke. The one load of towels that was stuck in the washer was not even a full load. The service representative said it was the control panel. The issue with fixing it on the spot was that the parts were going to take 6 days to come in.
Venice09 on 08/25/2010:
Not only would you have to wait six days for the part, merlan, but as we often see here, it could be the wrong part! So even after waiting six days, your towels could still be stuck in the washing machine.
Helpful on 08/25/2010:
I am so glad that my suggestions pointed you in the right direction and got the problem resolved. Truthfully, Maytag should have never been the one involved in any of this in the first place; the retailer should have been the one subject to the replacement, sending the defective back to the manufacturer. It's generally only after a certain period of time that the customer begins to work with the manufacturer and service center(s).

Best of luck and thanks for the update.
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Refregerator- Don't Buy Them
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I bought the refrigerator in 2003. By 2004 I had annual take apart time to unclog the drain for the defrost. The first time it cost $220 just to have the repairman do this and thankfully he showed me how to fix it. So at least once it year, it was take apart time. In 2009 it keep freezing up (every 2 weeks), so I called again. The automatic switch to defrost was broken, according to the repairman. He replace it. $250. 90 day guarantee. In April it froze up again. I manually took it apart and defrosted it, and called repair man. 2 weeks last it froze up again. Repair came and said the Maytag switch, which he just replaced is broken. He can replace for $150. The 90 day warranty is up. I had always liked Maytag, but no more. I expect to need to replace it very soon. Don\'t trust a Maytag.
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All The Same Product
Posted by on
LYONS, NEW YORK -- If you buy a Maytag, Kenmore, Amanna, Jenn-air or Whirlpool because you think one is better than the other you are only deceiving yourself. They are all the made by the very same company!! I and my wife argued about which dish washer, washer/dryer and refrigerator was the best so I did some research on all of them. It's not that hard to find out who owns what. I found that all are made by the same company!! boy was I fooled. Sears gives Maytag the specs. for what they want and the company builds it for them. The TV/print ads even fight each other over which is better. It's funny how they will even fight themselves for the market share. At any rate we went with Maytag because we felt that was a better product. boy where we WRONG!!!!! we also bought the extremely expensive Jenn-Air dish washer because she, my wife wanted the best. We had it less than 1 yr. when the timer control caught fire. after fighting with "customer service" (hahaha) for an hr. I was no closer to a fix than I was to getting a brand new mach. we paid $1200.00 (or close to it) for the mach. and the fix was $696.43 to fix it. I said no so we bought a GE and it's worked fine for 6 yrs. now. anyway, we got the run around for a month (with no dish washer other than me or my wife. mostly me) when we had enough and bought the new one. the part came in a box 6"x6" and weighed less than a LG. candy bar. plus installation mind you. (and the gov. got on bill gates for owning too much with Microsoft???) that was another $155.00. This co. is way too big for their own good, let alone ours.

Bottom line, no matter what you buy it's the same company making it these days. It's a shame that a company that once made a VERY good product has gone the way it has. My mom has an Maytag stove that has been in the house and used every day for the past 40 yrs. and is still going strong. What happened to that kind of product?
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madconsumer on 03/07/2010:
where did you find this info? very interesting.
Anonymous on 03/07/2010:
yes,Whirlpool owns the Maytag brands....this isn't new
Venice09 on 03/07/2010:
And yes, Whirlpool makes some Kenmore products. That's not new either. However, the group of companies mentioned by the OP was created after the Kenmore/Whirlpool/Maytag thing, I believe. I too was surprised when I found out that all those companies are now under the same roof.
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Maytag has the worst appliances
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I purchased a house in 2006 and renovated it about a year later in 2007 to 2008. I purchased Maytag appliances (Dishwaher, mircowave, washer, dryer and a big A/C wall unit) during my renovation because you always see in the Maytag commercials how the repair guy sits around because they're so good. Well that's a bunch of crap! The first time using my A/C unit the Circuit interupter on the cord kept tripping. To make a long story short, It took Maytag over a year to fix it. I had to keep calling the repair guy over and over for a year to get him out there. He came several different times over the course of a year and never had the right replacement plug. I went two hot summers without an A/C thanks to Maytags crappy service and units. Next is my dryer. The drum belt broke less than a year after buying it. I had to spend money on a new one and fix it myself because after the aggrevation with the A/C unit, the repair guy was never coming back in my house. Now to my Microwave. Every time I use the stupid thing, the front grill vibrates like crazy and annoys the hell out of you. Lastly, is my diswaher. I have the Maytag Quiet Series 300 which is louder than a freight train. It was quiet for about 4 months and then started getting louder and louder. It's horrible!!!! Plus I had to replace the cheaply made wheel rollers on the upper rack several times. The only one of my five Maytag appliances I haven't had a problem with was my washing machine. Oh boy, just jinxed myself. They are the worst crap built and I'll never buy another one again, ever. All this crap is made overseas from cheap Chinese platic with very poor quality. Bring back good old American made stuff. God Bless America!
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Venice09 on 02/17/2010:
I'm tempted to say that Maytag should have stuck with making only washing machines, but my Maytag washer was a disaster. So, good luck with yours.

Every time I have to replace an appliance, it seems like the quality has gone down even further. And it's not just Maytag. I see it with all the manufacturers. I try to base my purchasing decisions on the company's reputation for customer service instead of the quality of the merchandise because it's hard to find anything that's made well.
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Bad Refrigerator
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I purchased a Maytag refrigerator through the Home Depot, within three days I realized it wasn't working properly. I came home from work one day and found water all over my kitchen floor. I called the 800 number that was given on the receipt for any problems with products. Well they told me they could not replace it until their technician inspected the Frig and determined if it was repairable or needed to be replaced and they did not have an appointment available until one week later. I had to wait 7 days before someone came out. Within the next three days I called again because the frig had stopped working all together, wasn't cooling at all, to find they were closed, they were not available on weekends. So I went directly to the Home Depot. Home Depot Rep. told me there was nothing they could do for me to wait for my appointment date. Well On my appointment date the technicians (2) came out and inspected the frig. and told me they could not fix it that it was a manufacturer defect and I should get a replacement. Well they made their phone call and reported their finding. Well Maytag wasn't satisfied with that they wanted me to stay home another day from work so they could send someone else to look at it. I said no way am I staying home another day from work. They were persistent and would not give. I told them I wanted the refrig out of my house it wasn't working and I wanted to return it and get my money refunded. Well of course they weren't going to do that either they told me I had to let someone come to the house again. I said I thought this was the purpose of the technician that were in my house to make the inspection and determine the outcome. They said Oh no those guys are just delivery men they are not qualified to make that decision I asked why are they in my house. I was told the Home Depot sent them. I said I was told a service Tech was being sent to my house that is why I told the day off from work. I don't need delivery men. Well the point is they would not take the refrig back. they down and out refused and they told me they had no record of me calling within the 48 hrs their policy stated for replacement of appliances. Which is a lie I called them within 3 days of the delivery. Their policy did not state 48 hrs I read the return policy. It states 30 days. Anyway after arguing with them I went to the Home Depot. They said If I returned it, it would be at my own expense for me to bring it in myself. Eventually Home Depot took it back and refunded my money. But I will never purchase a Maytag product again. I made sure all my friends and relatives are aware of how Maytag treats their customers.
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Anonymous on 02/08/2010:
1. Don't buy appliances from a hardware store

2. Buy from a 'full service' appliance shop.one that sells,installs and services what they sell.
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Better Built - Better Performance - Better Product; NOT QUITE
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Installed Maytag OTR microwave in Nov. 2007. In Dec. 2009 it began intermittently going to power outage, then entire touch pad screwed up. Maytag wanted $165 for service call. After spending $150 for 2 different service calls, both of which could not determine the problem. Talking with Maytag Customer Service was a lark - they offered 50% off for parts (they don't know what parts) but wanted me to pay for yet another service call and labor. On an appliance not even 2 years old, no less! Their customer relations mean nothing. I will NOT buy any more Maytag products. Wonder just how many other brands they make? Now that Whirlpool owns them, are the Whirlpool products any better?
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L Lake on 02/02/2010:
According to Whirlpool, the new Maytag products are supposed to be better now, because now they're designed by Whirlpool. When Whirlpool took over Maytag, they just couldn't stop the asembly lines of the existing Maytag appliances and those appliances have a lot of design problems. Maybe that's why you had these problems, or it could also be that this is the future of all appliances and that they're just not made to last. According to the person at Whirlpool I talked with, we can buy new Maytag's with a lot of confidence. At least that's what they told me. I guess that time will tell if Maytag dependability has improved or it hasn't.
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