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Maytag Corporation - Page 4

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Junk product
Posted by Keithwolma on 05/22/2012
Bought a Maytag EPIC Z front loader in June 2010; used 9 months and put in storage until this week. Went to run it and bearing bad and control panel electronics bad and won't allow a wash cycle to run. No error codes, just goes 8 minutes and panel goes blank, Repairman estimates 600 in parts and about 200 in labor to fix.

Not taking a chance with this company or product and junking for a new unit.
     
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Posted by tnchuck100 on 2012-05-22:
Find a washer that does NOT use electronic controls. You will find it to be far more reliable and less expensive to repair.
Posted by Suzy on 2012-05-22:
And don't get a Maytag when you do. Their quality has gone downhill in the last few years. Can't recall the last time I saw one of their lonely repairman commercials. Maybe because they know they'd be sued for false advertisement as often as the machines break down nowdays. I had a Maytag dryer about 10 years ago. Bought it brand new based on the quality the name used to mean. Drum tore up twice in 5 years and needed replaced as it was unusable otherwise. Replaced it the first time as it was still under warranty. Next time just junked it as I didn't want to deal with this every two to two and a half years. It was my first Maytag appliance and will be my last.
Posted by WP2008 on 2012-06-06:
Hello keithwolma. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (keithwolma), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Claim My Rebate Was Not Applicable
Posted by MLETTERER2 on 04/09/2012
I purchased a Maytag washer and dryer because of a warranty they had on their website only to find out that even though I had matching numbers that they offered rebates they claim I bought them where the rebate wasn't applicable. What a scam stay away from MAYTAG.
     
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Posted by Liddiot on 2012-04-09:
This is a bit confusing, where did you buy these units and who told you the rebates would not be honored?
Posted by WP2008 on 2012-04-12:
Hello, MLETTERER2! My name is Emily and I am a representative of Maytag. We sincerely apologize for the frustration. Most rebates are dealer specific, and will vary depending on where an appliance is purchased, however we would be happy to look into this for you. Please email us directly at Maytag.Digital@Maytag.com with your name, user ID, phone number, address, model and serial number as the website on which you were contacted. We would be happy to review this further. Sincerely, Emily.
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Microwave of Maytag is the worst in the world
Posted by Somanath on 06/06/2011
I bought a Maytag Microwave at the end of 2008. It is almost brand new. We barely use the electrical range microwave. Last Friday when we wanted to use the microwave to warm water, it does not work. Then and there we called the Maytag technician. The technician told me that Magnetron is very bad. He himself told me Maytag brand Microwave is the worst one in the USA. I became surprised.

Maytag should recall this model. I bought it from Home depot. PEOPLE SHOULD NOT BUY MAYtag Brand any more. Their warranty is the worst.

I am planning to write to the newspaper.
     
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Posted by Alain on 2011-06-07:
You can also report this to: http://www.ftc.gov/bcp/consumer.shtm
Posted by Anonymous on 2011-06-07:
Maytag did have major issues with the Samsung built microwave magnetrons....I was happy when they 'cut ties' with them....
Posted by richandjess9171 on 2011-10-02:
We had our microwave 2 yrs and the tube blew. Every 2yrs the tube has blown. Tonight is the 3rd and final time this Magnetron tube is going to be giving me grief. I'm not fixing this one. Piece of crap!
Posted by old fart on 2011-10-02:
We have a Toshiba microwave that's 26 yeears old and works like new...
Posted by At Your Service on 2011-10-02:
As is anything, you can get a product that has problems prematurely or you can get one that lasts indefinitely. They have an MMV5208 model that is absolutely incredible! It incorporates a Glide-Shelf design that is a lot better than most of its competition.

Even without an extended warranty, Maytag warranties the Magnetron FOR A FULL TEN YEARS -- WOW! You would have to cover the labor, unless you have an extended service agreement, but the part is covered by the manufacturer. For this reason alone, I'm surprised you've stated, "Their warranty is the worst." I'd like to have more details as to why you may think that. Most manufacturers wouldn't begin to cover anything after the first year.

Did you check for the length of warranty coverage on the model you have? Have you compared it to all other manufacturers which makes you feel, "there warranty is the worst?" I really would like to know.
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Not the old Maytag
Posted by Ncmuni on 04/22/2011
Bought a freezer from Home Depot, have had four service calls, all for the same problem-have thus far have spent more on repairs than the freezer cost-repairman says it is faulty design and poor manufacturing. Traded old 40 year freezer that never had a problem but was manual defrost for this piece of Maytag junk. Maytag says tough luck, problem not covered by warranty, but do consider Maytag when I buy a new freezer.
     
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Posted by Alain on 2011-04-23:
Maytag/Whirlpool have been getting a lot of quality control problems reported lately. It seems like the quality of many formerly respected brands has gone way downhill.
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When is a Coupon not a Coupon?
Posted by NormaJane on 04/18/2011
I purchased a high efficency Maytag washer and dryer in 2009. I received 30 coupons(3 year supply) of Tide HE 32oz. which expire 5/31/12. I have been unable to find a 32 oz bottle of Tide HE anywhere in Tulsa. I have looked everywhere. There is a Tide bottle that looks like it, but it is NOT HE. I don't believe it is being manufactured any more in that size. I have managed to use 14 of the coupons by getting the store to accept 2 coupons for one (64 oz.) bottle, or getting a 64 oz bottle and pay the difference, etc.

Walmart told me recently that they will only accept a coupon for the exact amount, so that is no longer an option at Walmart. My grocery store may still let me do that, but it is very awkward as I have to explain the problem every time I go. I have 16 coupons left.

The washer also has a setting "Clean washer with Affresh" Affresh is a tablet to put in the washer. I got 2 tablets with the machine, and guess what? I can't find them either! Didn't particularly like it as the tablet didn't disolve completely in the washer so I use a cup of bleach instead.

I would like to have some coupons I could actually use, or be reimbursed the cash value. Do I need to contact Maytag or Proctor & Gamble?
     
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Posted by Mrs.Cole on 2011-04-18:
Do you have a Rite Aid Drug Store? Or maybe try other drug stores... they sometimes carry smaller sizes. Best of luck!!
Posted by Slimjim on 2011-04-18:
Definitely Proctor & Gamble on this first, I would think. They are giving Maytag coupons to offer that apparently are hard to redeem.
Posted by Mario The Great on 2011-04-18:
I have these same coupons. I have ended up buying the larger size and paying the difference. I used to be able to get it at my local Kmart, but since early last year, it's been unavailable. Anyway, I found some 32 oz bottles at King Soopers AND Safeway about a month ago. Perhaps you can find it at a grocery store near you.
Posted by FlitteringFirefly on 2011-04-18:
I didn't like Affresh either. The tablets get stuck on the gasket and don't disolve. Try the Tide washer cleaner. It is a powder that goes in to the detergent tray.
Posted by WP2008 on 2011-04-19:
Hi my name is Kyle and I am a representative of Maytag. I am sorry to hear you are having problems redeeming your coupons for Tide products. I would suggest contacting Tide directly concerning this matter. Here is a link to the different ways to contact them http://www.tide.com/en-US/talk-to-tide.jspx
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Disappointed In Maytag Product
Posted by Broken Hearted Maytag on 04/05/2011
MARYLAND -- Washing machine 3 years new, and it quit working. The panel lights up with a error code 3E. We were told it was the front panel. The repair guy was suppose to order a new panel. After waiting 6 months and no satisfaction..we called another company. They have been out 2 times, the first guy side it was the panel..we told them to order it over 300.00 believe it or not, it was never ordered (they told us it was back ordered). After not being used for several months, we plugged the washer in and it worked, 1 time. We called the service guy out, this one from the same company said it was the motor. The computer he connected it to told him the code was for the motor. They wanted over 400.00 for just the motor and said he wasn't' sure that was it! What the Heck is wrong with people today...no training, no service and the products stink! It smells like mold and has just after we purchased the washer. We are really disqusted with the 24" Maytag washer.
I wouldn't buy another one!
     
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Posted by Venice09 on 2011-04-05:
Frustrating, isn't it? This is why I never buy anything with Error Codes. You can't reason with an error code. The computer wins every time.
Posted by 2cent-er on 2011-04-06:
That 3E code is a little trickey..to avoid someone throwing parts at it; call around and give model & serial #'s to servicers. ask if they feel confident on being able to repair it..it may be just a bad connection.
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Complaint
Posted by Salong on 04/05/2011
I was trying to register on line and all it lets you do is register heating and cooling. Have you checked your own web site. I tried over & over and it does not let you register a gas stove it does not recognize my serial number. Maybe I am not smart enough to do it. I will just mail it in.

Thank you for your time.
     
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Posted by Venice09 on 2011-04-05:
Is this the page you're using?

http://www.registration.whirlpoolcorp.com/register/default.asp

"Range" is included in the drop down menu. Make sure you are putting the numbers in correctly.
Posted by WP2008 on 2011-04-05:
Hi my name is Kyle and I am a Maytag representative, I apologize that you were unable to register your product online. If you would prefer instead of mailing in the registration cards you can contact us by phone to register. Please contact us at (800)344-1274.
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Poor service and warrenty
Posted by Mdc12769 on 02/15/2011
Bought a Sears Maytag micro about 5 months ago. It caught fire. the tech they sent out although has warranty on it said defective part. holder burnt ruined cavity words of tech. But at end although he stated faulty part he said not covered. Was looking to buy a washer and dryer hell with this kind of warranty will never buy Maytag anything. and would advise other s to be careful of the Maytag brand because it is for sure they don t back up their findings.
     
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Wash machine junk after only 3 years!
Posted by Dave H. on 12/04/2010
Maytag is junk people!! Save your money & buy a Whirlpool or Kenmore.
Purchased a new Maytag washer 3 years ago to the day, won't spin out, technician says it's the transmission,$380 to fix. Not worth it much!!
Really, not worth it after only 3 years??
Needless to say, its not the quality of the 2 previous Maytag machines,(both which lasted over 15 years).
Sadly, going to purchase anything BUT a Maytag this time. My repairman says go with a Whirlpool, at least they're cheaper so if it lasts only 3 years, I won't feel quite as ripped off!!
The name which used to be synonymous with quality, is now a HUGE liability from what I've been reading on the web, and should be out of business soon, sadly not soon enough from my experience. They just don't care!
     
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Posted by Venice09 on 2010-12-04:
If you've been paying attention to reviews online then you must know that Whirlpool (which now owns Maytag), is just as bad. I would avoid both brands. I've had my best luck with Kenmore appliances but hesitate to recommend them because it could actually just be a matter of luck.
Posted by trmn8r on 2010-12-04:
Gosh, I wouldn't want something that lasted 3 years - that sounds like an act of desperation.

I have an *RCA* washer and dryer. Go figure. 16 years of reliable service. I wonder who really made them.
Posted by Anonymous on 2010-12-04:
appliances and electronics arent what they used to be. Just as expensive, but JUNK. Any more, when you buy a high priced item, you just buy it and pray it lasts.
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Do not buy a Maytag
Posted by Merlan on 08/24/2010
My new Maytag washer lasted a total of ONE HOUR before breaking, and trapping a load of towels in its well. I called Home Depot, where I purchased the washer, and was told I must call Maytag. They in turn referred me to a service company that took 6 days to come to my house! Meanwhile, my wet towels remained trapped in the washer for a full 6 days due to the fact that there is no emergency opening button. Today the service guy told me it will take another 6 days for the part to come in. I have four children. Maytag refuses to give me a new washer. I spent 800 dollars on the washer and now I am spending 15 dollars or more a day on washing at the laundrymat! HELP!!!
     
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Posted by andbran on 2010-08-24:
go back to a top loader. i know this doesnt help your current situation. yu are going to have to buy new towels because of the mold.
Posted by Venice09 on 2010-08-24:
I think the mold can be removed from the towels but I'm not sure about removing it from the washer. However, I agree about buying a top loader, andbran. I have always wanted a front loader but I'm still waiting for the day some company finds a way to make one that is reliable and mold free.

I'm surprised there is no emergency button to open the door. Are all front loaders like that ?
Posted by PepperElf on 2010-08-24:
i think this is why i never want side-opening washers.
i know they're suppose to use less water but... i'd hate to have that happen.
Posted by Venice09 on 2010-08-24:
That's just one of the reasons I'm sticking with a top loader. Mold is another big issue, although my last washer (Maytag) was a top loader and infested with mold. The one I have now (Kenmore) seems to be fine and I've had it for quite a while.

Also, I read once that the small amount of water used in front loaders creates too much friction and causes the cloths to pill. That actually makes sense to me. I like being able to adjust the water level in a top loader. Can you do that with a front loader?
Posted by Helpful on 2010-08-24:
I can appreciate your frustration Merlan. There is somewhat of a red flag, so to speak, that comes up during your review. I can't believe any retailer would not exchange the unit if you had only had it for a short one hour. It would be far too easy to place a stop payment or reverse charge on a basically "DOA" unit. Is it possible that you've had the washer for sometime, but only recently connected and used it, finding the problem?

I would respectfully disagree with those comments above, in that front load washers are absolutely wonderful. I've had one for several years and have found it better in every way compared to my old traditional top load. The 4000 series, particular is a good unit. And, if you ever run into this situation of a locked door, most will allow the door to unlatch itself by simply unplugging the unit for a few minutes and then reconnecting. One can wash much more laundry in one of these, saving a great deal of time along with all the energy resources. The 4000 series washer is a good companion to the 5000 series dryer, allowing the user the ability to steam dry their clothing.
Posted by PepperElf on 2010-08-24:
i dunno about pilling
but i HAVE seen a side-loading washer that was over loaded.

yes the door popped open

then again i have no idea what brand it was. but i hated using those machines on the ship. i much preferred using the ones up forward which were top-loading.
Posted by Helpful on 2010-08-24:
The only way one of these units would pop open, Pepper, is if the latch were defective. Even then, there isn't enough water within the tub, at a given time, to do much damage. You do bring up an interesting point, however. The traditional top loading design uses a transmission to run the agitator and tub. You can definitely overload this design, in that you can damage the transmission in putting too much laundry in. This transmission doesn't exist in the new high efficient design, and therefore, doesn't have a transmission to damage. Other than the potential of damaging the fabric, you cannot actually overload a front load.
Posted by merlan on 2010-08-25:
Thanks for all your commments and support! After much arguing with Maytag on the phone..and their refusal to budge to give me a new washer...I called my credit card company to dispute the purchase. This led Home Depot to agree to take back the washer as long as I could deliver the broken washer back to the store. I managed to do this last night and purchased a different brand washer..although I do have to wait 6 days for delivery!!.. The highlight of my morning was calling Maytag to tell them I was no longer a customer, nor would I ever be in the future!!
Posted by merlan on 2010-08-25:
By the way Helpful, I appreciate your comments, but it was after only one hour of owning the washer that it broke. The one load of towels that was stuck in the washer was not even a full load. The service representitive said it was the control panel. The issue with fixing it on the spot was that the parts were going to take 6 days to come in.
Posted by Venice09 on 2010-08-25:
Not only would you have to wait six days for the part, merlan, but as we often see here, it could be the wrong part! So even after waiting six days, your towels could still be stuck in the washing machine.
Posted by Helpful on 2010-08-25:
I am so glad that my suggestions pointed you in the right direction and got the problem resolved. Truthfully, Maytag should have never been the one involved in any of this in the first place; the retailer should have been the one subject to the replacement, sending the defective back to the manufacturer. It's generally only after a certain period of time that the customer begins to work with the manufacturer and service center(s).

Best of luck and thanks for the update.
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