We bought a Maytag washer and dryer around July 2005, just over a year later (about 2 months after the warranty) the dryer quit working so we had to buy another dryer. Now March 2009 our washing machine stopped working. Had an appliance repair guy tell us it was the transmission and it would be almost as cheap to buy a new one rather than repair it, so we go and buy a Whirlpool (didn't know at the time they were the same company) get it home and the first thing the control knob doesn't work. It was a new machine and didn't work. Stay away from all Maytag/Whirlpool appliances unless you like being frustrated.
GLENDALE, ARIZONA -- Six months ago I purchased a Maytag microwave from Home Depot. The model number is mmv4205baw. This is a fairly basic model. I purchased it because of its low price and the Maytag name. About a month ago the turntable ceased to function. A small plastic piece had broken that was responsible for moving the turntable. I have never had an appliance problem in that short a period of time. Last night I set the oven on 10 seconds to reheat a piece of meat. I left the kitchen and came back in less than two minutes.
The contents of the oven were ablaze. The glass turntable had shattered and a good portion of the exterior had melted. I bought the Maytag because it has an easily recognizable name and I believed it would give me years of good service.
Maytag Model #MMV4205 - This model was bought less than three months before the heating element burned out. Maytag would not exchange. Told us they would send a repair person to fix. 5 days later repairman comes and says he cannot fix it since he did not have the parts. An order is placed to order the parts. A week later one part shows up broken. When the Maytag repairman shows up he says that parts is no good and that the two other parts were back ordered and would not ship for a month. We call their response number and request to get this resolved quickly and do not want to wait another month to get the microwave fixed.
The person at customer service tells us that he cannot do anything but put an expedite in for the parts. We inform him that the repairman had already tried to put an expedite on the part and that he was told that because this is a new model that they cannot get us a part till then. The customer service person tells us he does not believe this and says that an expedite will be put in and that we have to wait for the part. This is the worst service I have dealt with. We spent over $400 on a microwave that is supposed to be the top of the line and instead the problems make us feel as if this was the worst decision to buy this model.
Customer service was informed this complaint would be put in. All we want is to have a working microwave. A replacement model would have sufficed which they could do immediately but instead they make us wait and go without a microwave for who knows how much longer.
WADSWORTH, OHIO, OHIO -- For the last 5 years, I have never had the chance to put away my purchase receipt and owner's manual because it is a mechanical and electronic nightmare!!! First, the upper dishwasher rack lost a screw after barely 2 years and one customer service side of the company said it was made of nylon and under warranty, then another customer service side of the company said it was not, and I spent hours on the phone trying to get that addressed and ended up paying 200 dollars, just to get that fixed!
Then the little mechanism that holds the door closed broke, and there was more money I had to spend for service (allegedly, the company realized that the upper part of the door was a problem), and now, the electronic part of the same door that was replaced must be babysat the entire time the dishwasher is on, otherwise, the heating element (stuck ON in some cycles) and the motor would burn up and catch the house on fire.
I have literally opened the door up to see what's going on and the dishwasher does not hold water for 4/5th of the cycles. I must fill it with water about 20 times. The burning smell is awful!!! And I will never buy from this company again!
SALT LAKE CITY, UTAH -- Bottom line, Maytag appliances are junk! All of them! I built a new house and installed all new Maytag appliances. At the time I thought the Maytag repairman was legit. Oh! Not so! Three years later the dishwasher racks had rusted to powder. New ones were $140 each! Replaced the dishwasher with a different brand. Broiler in the oven does not work at all. The main stove-top burner (electric) has only two settings now... off and HIGH. Nothing in between. The microwave is possessed. None of the buttons work as they should. The fan button turns on the light, the light button initiates program mode. Cancel on, the fan turns on the light.
The fridge has the worst ice maker in the world. Rarely works. The water that comes from the cold water faucet has tasted like plastic and sulfur since it was new, even with new filters. Can't use the water dispenser to get a drink. Top of the fridge is too warm and bottom freezes food. DO NOT, DO NOT, DO NOT BUY MAYTAG.
I had a new microwave with 13 months of good service until it finally went out with the main heating element going out along with the control panel. I called Maytag customer service and they basically didn't care and referred me to their manager who also didn't care about me being just one month out from their one year warranty (13 days from the date of purchase). I had already spent $75.00 to have a serviceman tell me what the problem was. The repair would have cost me more than what the microwave was worth.
I took the unit out and threw it away and purchased a Whirlpool. Not that Whirlpool is the best, they have other issues with their refrigerators that I have had 5 service calls on within the last 4 years. The bottom line is nothing is made in the United States anymore and the quality of products is poor. These companies spend less to make them now since they are overseas and charge the consumer more and pass on a product that is designed to fail within 2 years or less.
NAPERVILLE, ILLINOIS -- Our Neptune 5500 washer quit working after 6 years. The repairman said we needed a new circuit board, but would have to buy a motor/circuit board kit. The cost was nearly $500 but the annoying thing was that our motor had a 10-year warranty. The repairman suggested we talk to the manager. We've been doing business at that store for 20 years. Thought we would get a reasonable reaction but were shocked when the dealer was rude and insulting. Also found out our washer has been part of a class action suit and we were never notified. Lots of problems with this machine. Maytag quality has really declined, and the service is horrible.
CORAL SPRINGS, FLORIDA -- Purchased in May 2005. By December 2008 it is ready for the dumpster. It started making a lot of noise, the rinse cycle would not work, so the tech came. He replaced the belt and gasket, the belt is so hard to get to, he HAS NO CHOICE but to replace the gasket at the same time. It had the same problem within a day, rinse cycle still not working. So he replaced the timer. None of this was covered under the warranty (surprise surprise).
A month later I smelled smoke. There was water all over the floor, now I find out from the tech there is a leak in the top seal, large and very serious. Of course, not covered under the warranty, tech said it will take around $160 in parts and 3 hours of labor, major job. Not worth it so his advice? "Dump the piece of ** and consider a Whirlpool, between $300 and $400 easy to fix, better value for money."
I cannot believe a washing machine in moderate use only lasted for 3 1/2 yrs. Customer Service at Maytag, finally offered us a 15% cash back if we buy a Maytag or Whirlpool machine. The reason I bought this machine was because it was recommended to me by Consumer Reviews. Guess I won't trust their opinion again!
TEXAS -- My Maytag drying center stopped dying in its 3rd year of use. I called Maytag and was referred to a company in San Antonio named "GeneraL Services" appliance repair. The technician arrived on time and quickly assessed the problem. He told me that the part would take 3-4 days to get. After that time I called the company and asked about the part. I was informed that the part would take at least 2-3 weeks to get! I asked if the internet would help and was told NO!
I ordered the part over the internet, received it in 2 days and I installed it myself. The dryer works great. The repair company called me after 7 weeks to inform me that the part was available. The "lady" asked if I still needed the repair, when I said no she immediately hung up! I contacted Maytag regarding this poor service experience and several weeks have passed without a word from Maytag. A $1500.00 dryer should rate a little better respect and service.
NEWTON, IOWA -- Whirlpool bought and took over the Maytag Corporation and is now the proud parent of the products and services that most people used to be able to rely on. As an ex-Maytag employee and current retiree, let me assure you that Whirlpool is treating the retirees of the founding Maytag company as bad as some of their own current customers.
After agreeing to continue to pay our union negotiated benefits that was to cover us for our lifetime, Whirlpool has now opted to file a lawsuit in an attempt to make many drastic negative changes to our coverage. If Whirlpool treats their employees and retirees in that fashion... what makes you think they care about your purchased product and your experience as a customer?