Installed Maytag OTR microwave in Nov. 2007. In Dec. 2009 it began intermittently going to power outage, then entire touch pad screwed up. Maytag wanted $165 for service call. After spending $150 for 2 different service calls, both of which could not determine the problem. Talking with Maytag Customer Service was a lark - they offered 50% off for parts (they don't know what parts) but wanted me to pay for yet another service call and labor. On an appliance not even 2 years old, no less! Their customer relations mean nothing. I will NOT buy any more Maytag products. Wonder just how many other brands they make? Now that Whirlpool owns them, are the Whirlpool products any better?
This is by far the worst appliance I have ever had in my life. I have put so much money into repairs for this washer and it's still messed up leaks all over the floor constantly going out of balance and it's only been used for a less than a year. This is a very expensive machine, yet I have had to spend lots of money repairing time and time again. I can't put very many clothes either it's always going out of balance leaks all over the floor, this is after I just put $500.00 into repairs by a very repetiable service man. This is the biggest piece of junk I've ever owned and people need to know not to buy this machine. I'm going to have to go buy a new washer after spending all this money on a piece of junk.
I own Maytag washer, dryer, dishwasher, stove, microwave & refrigerator. Washer failed after just a few months and now 9 months later find it needs a complete new control board. We are a family of 2 adults. Not used much! Trying to get service with our extended warranty is horrible at best with long waits to get anyone out.
Dishwasher was used one time and it failed. Took over a week to get someone here. Now have to wait another two weeks to get touch pad/panel in so it can be replaced. I am told by service man that it was assembles wrong!?
The top oven on my new double oven in not heating correctly. Temp is off.
When they delivered refrigerator they could not get water out of dispenser on door to stop. Still working on that as well as trying to remove all the adhesive left on the door of freezer. Unit scratches using basic dish towels (black finish).
I regret my purchases and feel extreme frustration with the time involved to get help and the lack of quality in these items.
I had Kenmore appliance for over 14 years and never had any repairs on them, ever, let alone after one use.
I paid so much money and have to wait weeks and weeks to be able to use my appliances.
Consider your selection very strongly.
Purchased a Washer & Dryer - 3 years ago. Family of two adults, only 1 adult use appliance. Within two years the pump went out on the washer, under warranty, replaced - now 3+ dryer stopped drying - not under warranty, have to pay for repairs. This has been an experience that I don't like. I will never purchase Maytag again. I had a speed queen that lasted for 15 years with minor repairs. Maytag washer & dryer are poorly made and I do not recommend.
CLEAVELAND,, TENNESSEE -- Sir; In Aug 06, we purchased your over the stove Micro. We are a family of two seniors. We use the micro a few times a day to reheat, etc. We are not a family of 5, with for example, baby bottles to heat, etc. After 40 months I opened the door and the plastic handle pulled off and broke in my hand! Your quality control and material is extremely inferior. My previous micro lasted about 10 years and was only replaced because my wife claimed it was too slow A response would be appreciated.
I like many others was going to purchase an extended service contract with DEPENDABILITY PLUS; I wonât even place the Maytag name in front being Maytag has nothing to do with them Theyâre a 3rd party company using the Maytag name for business (which Maytag/Whirlpool should put a stop to). First off the company is a complete rip off! I wouldn't trust them to throw dirt on a casket if we were grave diggers.
I was on the Maytag website and noticed the extended contract was cheaper than what was offered when my husband and I purchased our new washer/dryer set. So we decided to go ahead and extend online. After submitting all of my information including payment I received an error message stating there was an error in getting my conformation code but it will be emailed to me within 24-48 hrs. Something seemed a bit odd so I called and spoke with the 1st representative who also seemed a bit odd and off when she quickly looked me up and was so eager and happy to say "Oh no payment's gone through I can take that now for you!". Was she serious, I mean did she really think that I was going to pay again twice? May I add that upon calling them the 1st time I was placed on hold too many times to remember because they had incorrect information in "their system" on me such as address, purchase date names and numbers! I couldn't figure out how the even had my address listed as a PO Box when I've never contacted them before. So after getting all of that straight (so I thought), I hang up with the off the wall money hungry rep., I wait a few minutes them I call back because something didn't seem right. Now the 2nd representative tries to verify my mailing address for security reasons...uh this is very interesting. So after he looks up the account in "their systemâ Iâm on hold again!
Here we go ROUND 2! Once again they have incorrect information, so I'm on hold again and all of a sudden we're disconnected. I call back for ROUND 3! Rep. Number 3 seems to be legit. I explain to her the issue (3rd time doing so in 1 hr). She then tells me the company has been experiencing web issues. After this blah-blah-blah she quotes me an over the top price which is obviously way more than what I thought I was paying for online. I then tell her that's way more than online and asked why. So after some more blah-blah she and a supervisor agree to honor the online price if the payment didn't go through online. I was then instructed to give it a couple of days and call back if I don't get the confirmation email. I take the reps name just in case someone all of a sudden develops a case of amnesia. OK so I wait and wait and wait, a week later still no confirmation email. I go back to the site which doesn't even let you get further than entering what type of appliance you want a quote on before giving a website error message. Here we go again ROUND 4! I call and immediately tell the representative that unfortunately gets my call that I would like to leave a message for representative 1. being she took my call and was familiar with the situation.
Rep 2 then goes on trying to sell me an extended contract costing more than the online site and more than what all 3 reps quoted to me last week! WHAT ARE YOU SERIOUS! Here we go again, after going through the entire story again he tells me they can't honor the price, I say yes a representative and supervisor told me on XX date that it will be honored they would have to handwrite in the price. Once I say that he all of a sudden remembers...oh yeah thank you for saying that, yes they can. He puts me on hold then comes back telling me oh my supervisor says we can't. I tell him put your supervisor on the line! ROUND 5! She gets on and once again I explain the situation she says the same blah-blah, I tell her put her supervisor on because she's not making any sense to me!
Here we go ROUND 6! This lady gets on the phone trying to say whatever while cutting me off whenever I try to speak! Now by this time I have an outer body experience and let her have it while still being the professional that I am. I tell her it's time out for her to be talking to me she needs to listen because I'm the paying customer! She gives me the same old blah-blah then says a reps. word doesn't hold up...uhh OK! I let her know that I will add to the 200 something complaints already placed on their company within the past 4 months to the BBB. I also let her know that I hate handling business over the phone especially when the person on the other end isn't in the same state or location because you always get the run around and that I like to say what I have to say in your face so nothing gets twisted. She apologizes for me feeling that way and says she will discuss this at the morning meeting to see what can be done but doesn't guarantee anything...well go freaking figure! By the way they never put me through to Rep.3's line saying at first they couldn't when I was told they could, then after I pointed that out to them they tried to say they didn't know who she was then covering that up by saying well she's not in today.
ROUND 7! So the supervisor calls me back the next morning with more blah-blah, when she finishes I then try to tell her that It's OK because my we've decided not to go with their rip off company and will contact BBB she tries once again to cut me off so I say what I have to then as politely let her discuss anything further with my dial tone!! TKO I'm so done with those idiots and will write a complaint on every complaint board that I can find! My advice read the complaints and DON'T PAY THEM ANYTHING, THEY ARE RIP OFFS!
We bought an Admiral Refrigerator, Side by Side approx. 4 years ago. After the first year the ice maker quit working, was fixed by service man, the next year, a fan in the freezer went out, which the serviceman said was a part that he had to replace often. This caused a loss of frozen food, which had to be replaced. Between the third and fourth year, our freezer and refrigerator quit working, loss of freezer and refrigerator food. Serviceman came and said he didn't see any thing wrong, to turn it back on and let it run and call him, if it quit again. Needless to say it quit again. He came back and decided that the compressor was going out, which he said was under warranty for 5 years. We paid the service call and fan the second year, because he said it wasn't under warranty. He said that he didn't have the tools to put in a compressor and gave us a number for another service company, by this time we had been out of a refrigerator approx. 6 days. We called and a serviceman came two days later, said it was not the compressor, but something else. Said to plug it back in and he would order parts, but first we needed to pay half of $226, so he could order parts. It was something to do with the defroster. We paid that money, and then my husband had to spend 40 minutes on the phone with the service company, who set an appointment. We now have been without a refrigerator for 9 days. The service company called me the other day to ask if we have received parts yet, (didn't know we were to receive parts) and to call them if we did. This was on Monday...today is Tuesday and they called again to ask about parts (which we haven't received), said to call them in the am if parts don't get here tonite, and they will decided what to do then. Besides doing without a refrigerator, losing food and getting phone calls every day from the service company, we have no refrigerator. This is a brand new Admiral, and we are not happy with this at all, we have had 25 year old refrigerators that are still running in someones garage. Is this Right?????
I purchased an HVAC system consisting of a Maytag gas furnace, 23 SEER AC unit and the IQ drive controller. This system came with a 12 year parts and labor warranty. After 11 months I needed a minor repair. The company I made my purchase from told me they no longer honor Maytag warranties because the warranty service provided, Equiguard, filed chapter 11 and contractors are not getting paid. I am demanding my money back and will go to court if necessary.
I represent NORDYNE, the manufacturer of the Maytag iQ Drive systems. It's true that Equiguard filed Chapter 11 (which affected more companies than just Maytag), but dealers are getting paid now for warranty work. If you contact us, we can work with you to find another Maytag dealer in your area to service your system. Your warranty is ultimately backed by NORDYNE and it is still good. Please call 1-800-422-4328 and press 4 for warranty. We'll take care of you.
NAPERVILLE, ILLINOIS -- I have used Dependable Maytag in Naperville for years to buy appliances, purchase repair parts and for repair service at my house.
Most recent experience will be my last.
Bought a repair part for a dryer. Due to lack of time, I could not install the part and called their service dept, who repaired the unit the next day. Spare part I purchased was not needed. Asked if part was returnable and technician said "yes".
Got to store and was told "no problem, just need manager approval". This is when the fun started.
Manager said not returnable due to it being a custom order. Reminded them the part was a stock item when I bought it, 1 of 3 they had in house just 3 days ago.
Manager agreed but THEN said it was not returnable due to being an electrical part. I challenged this because the only electrical component on the item was a single wire and a light bulb socket. Manager agreed but THEN said not returnable because it was used. I showed the manager the invoice from his own service tech showing that the part was not used, and was still in the original box. Manager agreed but THEN said he could not take returns due to the owners return policy. I pointed out that the return policy is not written anywhere in store, just appears to be made up as they go. Manager THEN said he would credit me the repair part price toward the purchase of a new dryer. At this point I walked out with my now useless part. I am horribly disappointed that what used to be a "dependable" sales and repair shop is now resorting an ambiguous return policy to make a buck on a repair part, or even worse, force me to buy a new dryer just to get my money back. I could have bought somewhere else for less, now I wish I had. "Dependable" Maytag needs to publish a clear return policy and show a little respect for repeat customers, instead of laughing and telling them "Good Luck" as they walk out the door in frustration. (Yes, I was really told "Good Luck" as I walked out!)
I have never liked Maytag products. They have always been noisey, leaked and break down. by the way Maytag is now owned by Whirlpool so maybe things will get better. All my appliances are Kitchen Aid and have only had two minor problems and they were fixed within a day or two.