Maytag Corporation - Page 5

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1.0 out of 5, based on 25 ratings and
100 reviews & complaints.
www.maytag.com


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Maytag Rebate - Don't Count on It
Posted by on
Rating: 1/51
EL PASO, TEXAS -- Please stay away from Maytag. They will cheat you out of a rebate of all means necessary. First, they claimed that I didn't submit the receipt even though I included the email with the order number and the delivery receipt. Second, I faxed the email with the order number again and they claimed that they didn't receive it and denied the rebate. Once again, beware of this company's tactics involving rebates.
     
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Repaired 3 Times in the Last Year, Wait Over 2 Weeks for Repairs
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Rating: 1/51
COLUMBIA HEIGHTS, MINNESOTA -- Purchased the extended warranty and each time we needed service it took over 2 weeks to get the unit serviced. How can a person keep food from spoiling. Change the service contract personnel and get someone who can get an appointment in a day or two.

I would never buy another maytag appliance again. Would like a refund on that piece of junk, my last refrigerator last over 20 years, this one 3 years with and still not working properly.
     
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John Nicholson on 2013-08-02:
A couple of things your review really says:

1. Always buy the basic appliances with the least amount of "bells and whistles" you can. Then when they break down and you cannot fix them yourself or cheaply, throw away and buy a new one.

2. Save your money and do not buy the extended warranties. They are usually never worth it.

Nothing is built to last anymore. Called the throw-a-way society.
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Maytag Freezer Piece of Junk!
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- Exactly one week after the one year warranty ran out my Freezer quit working. Everything is running but it will not cool and I lost a freezer full of food. I called Maytag and no surprise they were unhelpful and would do nothing except try and sell me a one year extended warranty for $257.00!!!!!

I will never buy another Maytage appliance ever again!! The quality is shabby and they don't seem to care. I also wonder about the rumor of Home Depot selling Maytag seconds???? I bought it at Home Depot.
     
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Junk product
Posted by on
Rating: 1/51
Bought a Maytag EPIC Z front loader in June 2010; used 9 months and put in storage until this week. Went to run it and bearing bad and control panel electronics bad and won't allow a wash cycle to run. No error codes, just goes 8 minutes and panel goes blank, Repairman estimates 600 in parts and about 200 in labor to fix.

Not taking a chance with this company or product and junking for a new unit.
     
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tnchuck100 on 2012-05-22:
Find a washer that does NOT use electronic controls. You will find it to be far more reliable and less expensive to repair.
Suzy on 2012-05-22:
And don't get a Maytag when you do. Their quality has gone downhill in the last few years. Can't recall the last time I saw one of their lonely repairman commercials. Maybe because they know they'd be sued for false advertisement as often as the machines break down nowadays. I had a Maytag dryer about 10 years ago. Bought it brand new based on the quality the name used to mean. Drum tore up twice in 5 years and needed replaced as it was unusable otherwise. Replaced it the first time as it was still under warranty. Next time just junked it as I didn't want to deal with this every two to two and a half years. It was my first Maytag appliance and will be my last.
WP2008 on 2012-06-06:
Hello keithwolma. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (keithwolma), your phone number, your address, the full model and serial number, and email the requested information to Maytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Claim My Rebate Was Not Applicable
Posted by on
Rating: 1/51
FLORIDA -- I purchased a Maytag washer and dryer because of a warranty they had on their website only to find out that even though I had matching numbers that they offered rebates they claim I bought them where the rebate wasn't applicable. What a scam stay away from MAYTAG.
     
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Liddiot on 2012-04-09:
This is a bit confusing, where did you buy these units and who told you the rebates would not be honored?
WP2008 on 2012-04-12:
Hello, MLETTERER2! My name is Emily and I am a representative of Maytag. We sincerely apologize for the frustration. Most rebates are dealer specific, and will vary depending on where an appliance is purchased, however we would be happy to look into this for you. Please email us directly at Maytag.Digital@Maytag.com with your name, user ID, phone number, address, model and serial number as the website on which you were contacted. We would be happy to review this further. Sincerely, Emily.
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Not the old Maytag
Posted by on
Bought a freezer from Home Depot, have had four service calls, all for the same problem-have thus far have spent more on repairs than the freezer cost-repairman says it is faulty design and poor manufacturing. Traded old 40 year freezer that never had a problem but was manual defrost for this piece of Maytag junk. Maytag says tough luck, problem not covered by warranty, but do consider Maytag when I buy a new freezer.
     
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Alain on 2011-04-23:
Maytag/Whirlpool have been getting a lot of quality control problems reported lately. It seems like the quality of many formerly respected brands has gone way downhill.
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Complaint
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I was trying to register on line and all it lets you do is register heating and cooling. Have you checked your own web site. I tried over & over and it does not let you register a gas stove it does not recognize my serial number. Maybe I am not smart enough to do it. I will just mail it in.

Thank you for your time.
     
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Venice09 on 2011-04-05:
Is this the page you're using?

http://www.registration.whirlpoolcorp.com/register/default.asp

"Range" is included in the drop down menu. Make sure you are putting the numbers in correctly.
WP2008 on 2011-04-05:
Hi my name is Kyle and I am a Maytag representative, I apologize that you were unable to register your product online. If you would prefer instead of mailing in the registration cards you can contact us by phone to register. Please contact us at (800)344-1274.
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Poor service and warranty
Posted by on
Bought a Sears Maytag micro about 5 months ago. It caught fire. the tech they sent out although has warranty on it said defective part. holder burnt ruined cavity words of tech. But at end although he stated faulty part he said not covered. Was looking to buy a washer and dryer hell with this kind of warranty will never buy Maytag anything. and would advise other s to be careful of the Maytag brand because it is for sure they don t back up their findings.
     
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Wash machine junk after only 3 years!
Posted by on
Maytag is junk people!! Save your money & buy a Whirlpool or Kenmore.
Purchased a new Maytag washer 3 years ago to the day, won't spin out, technician says it's the transmission,$380 to fix. Not worth it much!!
Really, not worth it after only 3 years??
Needless to say, its not the quality of the 2 previous Maytag machines,(both which lasted over 15 years).
Sadly, going to purchase anything BUT a Maytag this time. My repairman says go with a Whirlpool, at least they're cheaper so if it lasts only 3 years, I won't feel quite as ripped off!!
The name which used to be synonymous with quality, is now a HUGE liability from what I've been reading on the web, and should be out of business soon, sadly not soon enough from my experience. They just don't care!
     
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Venice09 on 2010-12-04:
If you've been paying attention to reviews online then you must know that Whirlpool (which now owns Maytag), is just as bad. I would avoid both brands. I've had my best luck with Kenmore appliances but hesitate to recommend them because it could actually just be a matter of luck.
trmn8r on 2010-12-04:
Gosh, I wouldn't want something that lasted 3 years - that sounds like an act of desperation.

I have an *RCA* washer and dryer. Go figure. 16 years of reliable service. I wonder who really made them.
Anonymous on 2010-12-04:
appliances and electronics aren't what they used to be. Just as expensive, but JUNK. Any more, when you buy a high priced item, you just buy it and pray it lasts.
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Do not buy a Maytag
Posted by on
My new Maytag washer lasted a total of ONE HOUR before breaking, and trapping a load of towels in its well. I called Home Depot, where I purchased the washer, and was told I must call Maytag. They in turn referred me to a service company that took 6 days to come to my house! Meanwhile, my wet towels remained trapped in the washer for a full 6 days because that there is no emergency opening button. Today the service guy told me it will take another 6 days for the part to come in. I have four children. Maytag refuses to give me a new washer. I spent 800 dollars on the washer and now I am spending 15 dollars or more a day on washing at the laundrymat! HELP!!!
     
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andbran on 2010-08-24:
go back to a top loader. I know this doesn't help your current situation. yu are going to have to buy new towels because of the mold.
Venice09 on 2010-08-24:
I think the mold can be removed from the towels but I'm not sure about removing it from the washer. However, I agree about buying a top loader, andbran. I have always wanted a front loader but I'm still waiting for the day some company finds a way to make one that is reliable and mold free.

I'm surprised there is no emergency button to open the door. Are all front loaders like that ?
PepperElf on 2010-08-24:
I think this is why I never want side-opening washers.
I know they're supposed to use less water but... I'd hate to have that happen.
Venice09 on 2010-08-24:
That's just one of the reasons I'm sticking with a top loader. Mold is another big issue, although my last washer (Maytag) was a top loader and infested with mold. The one I have now (Kenmore) seems to be fine and I've had it for quite a while.

Also, I read once that the small amount of water used in front loaders creates too much friction and causes the cloths to pill. That actually makes sense to me. I like being able to adjust the water level in a top loader. Can you do that with a front loader?
Helpful on 2010-08-24:
I can appreciate your frustration Merlan. There is somewhat of a red flag, so to speak, that comes up during your review. I can't believe any retailer would not exchange the unit if you had only had it for a short one hour. It would be far too easy to place a stop payment or reverse charge on a basically "DOA" unit. Is it possible that you've had the washer for sometime, but only recently connected and used it, finding the problem?

I would respectfully disagree with those comments above, in that front load washers are absolutely wonderful. I've had one for several years and have found it better in every way compared to my old traditional top load. The 4000 series, particular is a good unit. And, if you ever run into this situation of a locked door, most will allow the door to unlatch itself by simply unplugging the unit for a few minutes and then reconnecting. One can wash much more laundry in one of these, saving a great deal of time along with all the energy resources. The 4000 series washer is a good companion to the 5000 series dryer, allowing the user the ability to steam dry their clothing.
PepperElf on 2010-08-24:
I dunno about pilling
but I HAVE seen a side-loading washer that was over loaded.

yes the door popped open

then again I have no idea what brand it was. but I hated using those machines on the ship. I much preferred using the ones up forward which were top-loading.
Helpful on 2010-08-24:
The only way one of these units would pop open, Pepper, is if the latch were defective. Even then, there isn't enough water within the tub, at a given time, to do much damage. You do bring up an interesting point, however. The traditional top loading design uses a transmission to run the agitator and tub. You can definitely overload this design, in that you can damage the transmission in putting too much laundry in. This transmission doesn't exist in the new high efficient design, and therefore, doesn't have a transmission to damage. Other than the potential of damaging the fabric, you cannot actually overload a front load.
merlan on 2010-08-25:
Thanks for all your commments and support! After much arguing with Maytag on the phone..and their refusal to budge to give me a new washer...I called my credit card company to dispute the purchase. This led Home Depot to agree to take back the washer as long as I could deliver the broken washer back to the store. I managed to do this last night and purchased a different brand washer..although I do have to wait 6 days for delivery!!.. The highlight of my morning was calling Maytag to tell them I was no longer a customer, nor would I ever be in the future!!
merlan on 2010-08-25:
By the way Helpful, I appreciate your comments, but it was after only one hour of owning the washer that it broke. The one load of towels that was stuck in the washer was not even a full load. The service representative said it was the control panel. The issue with fixing it on the spot was that the parts were going to take 6 days to come in.
Venice09 on 2010-08-25:
Not only would you have to wait six days for the part, merlan, but as we often see here, it could be the wrong part! So even after waiting six days, your towels could still be stuck in the washing machine.
Helpful on 2010-08-25:
I am so glad that my suggestions pointed you in the right direction and got the problem resolved. Truthfully, Maytag should have never been the one involved in any of this in the first place; the retailer should have been the one subject to the replacement, sending the defective back to the manufacturer. It's generally only after a certain period of time that the customer begins to work with the manufacturer and service center(s).

Best of luck and thanks for the update.
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