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Maytag Corporation Consumer Reviews - Page 5

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Authorized repair
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TEXAS -- My Maytag drying center stopped dying in its 3rd year of use. I called Maytag and was referred to a company in San Antonio named "GeneraL Services" appliance repair. The technician arrived on time and quickly assessed the problem. He told me that the part would take 3-4 days to get. After that time I called the company and asked about the part. I was informed that the part would take at least 2-3 weeks to get! I asked if the internet would help and was told NO!

I ordered the part over the internet, received it in 2 days and I installed it myself. The dryer works great. The repair company called me after 7 weeks to inform me that the part was available. The "lady" asked if I still needed the repair, when I said no she immediately hung up! I contacted Maytag regarding this poor service experience and several weeks have passed without a word from Maytag. A $1500.00 dryer should rate a little better respect and service.

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Make Sure You Are Putting the Blame on the Right Company
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NEWTON, IOWA -- Whirlpool bought and took over the Maytag Corporation and is now the proud parent of the products and services that most people used to be able to rely on. As an ex-Maytag employee and current retiree, let me assure you that Whirlpool is treating the retirees of the founding Maytag company as bad as some of their own current customers.

After agreeing to continue to pay our union negotiated benefits that was to cover us for our lifetime, Whirlpool has now opted to file a lawsuit in an attempt to make many drastic negative changes to our coverage. If Whirlpool treats their employees and retirees in that fashion... what makes you think they care about your purchased product and your experience as a customer?

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Be Careful With "Authorized" Distributors
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I bought some appliances from Maytag corporation in Mexico. They gave the worst customer service I have ever experienced. I was forced (because they never answered my e-mails nor my phone calls) to cancel my order. Now they don´t want to give me my money (USD $6,000.00). I have this debt in my credit card, and I can't pay it. This is a nightmare. Please, be very careful when you buy something. Sometimes, even when we think we are making a deal with a good company, we find out they just want our money and they are not willing to provide the service they promised.

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Worthless Warranty
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I purchased an HVAC system consisting of a Maytag gas furnace, 23 SEER AC unit and the IQ drive controller. This system came with a 12 year parts and labor warranty. After 11 months I needed a minor repair. The company I made my purchase from told me they no longer honor Maytag warranties because the warranty service provider, Equiguard, filed chapter 11 and contractors are not getting paid. I am demanding my money back and will go to court if necessary.

Company Response 11/17/2009:

I represent NORDYNE, the manufacturer of the Maytag iQ Drive systems. It's true that Equiguard filed Chapter 11 (which affected more companies than just Maytag), but dealers are getting paid now for warranty work. If you contact us, we can work with you to find another Maytag dealer in your area to service your system. Your warranty is ultimately backed by NORDYNE and it is still good. Please call 1-800-422-4328 and press 4 for warranty. We'll take care of you.

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Customer Service
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HENDERSON, NEVADA -- I would just like to let you know about my extremely negative experience with Maytag. I recently purchased all new appliances from a Maytag retail store located in Henderson, Nevada. I purchased a stove, dish washer, microwave, washer and a dryer. Obviously when picking out the kitchen appliances, I choose items that matched. I though working directly with Maytag would be a pleasant experience. Well, the installation people come to the house and begin to install the products. My wife is there with the kids.

They get done installing the products and have her sign off. She has two twin infants that she is taking care of and just signs off. Obviously she has her hands full. First thing I noticed is that the stove is about 8 inches from the wall. The gas line is in the way. A reputable installation person would have pointed this out. I called the store and they referred me directly to Maytag's 1-800 phone number. I call them and they tell me to call the store back. I call the store back and they tell me there's nothing that can be done. Fine, I pay a plumber to move the gas line.

Second, I notice the microwave does not match the other appliances or the one from the store. The main difference is the handle. I call Candy, the sales woman, and she informs me that the model has changed. This is a problem, if I am going to spend $6,000 on appliances at the very least I would like them to match. It is the sales person to keep up on their products and not sell items that cannot be delivered. So I call Candy and she tells me that she will have a person come out and switch out the handles.

The person shows up with the handle from the item in the store and tries to install it. It will not fit so I call Candy back. She tries to convince me to keep the model I have. This is not optional, for the amount of $$ I spent they should match. She says that she can give me the floor model and at a possible discount (considering it is a floor model it should be discounted) but that she has to talk to her manager. She calls today and informs me that there will be no discount and points out that by the way the install people will have made three trips to my house as if it is my fault and an inconvenience.

I'll tell you what an inconvenience is, it is walking into a supposedly topnotch manufacturer's showroom, spending a lot of $$ on products, making arrangements to be around to have installation people come out three times, spending hours on the phone trying to get things fixed, and being told "too bad you signed a piece of paper." If that is not incompetence and horrible customer service, I do not know what is. I'll be sure to let everyone I can about the type of service you get from Maytag.

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Maytag Service Saga
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ALBANY, NEW YORK -- As posted on several forums and chat rooms all over the Internet: Newlyweds August 12, 1989. Buy a used pair of Maytag washer & dryer (Copper colored that they stopped making sometime mid '70s). Had them through three moves and only replaced the motor one time and had to clean and lube the motor tracks a couple times.

June 14, 2004. Finally had to replace the washer, and based on having a ten year old (or older) Maytag for fifteen years, we decide to buy a new Maytag $365. June 28, 2006 new drive pulley and belt. Two year old plastic pulley wore out and chewed up the belt. $145.80. March 13, 2007 broke brake needs drive pulley "KIT" which includes the brake and the plastic pulley and belt ("Sorry can't get just the brake by itself, it only comes in the "KIT") $183.

July 5th 2007 while off on my own little vaca the wife reports the washer quits again. Get home, look underneath and sure enough there is a broken piece hanging out of the water pump. How do I know it is the water pump? Am I a trained technician? Well, there are three things hooked to that whazzit, a hose from the tub, a hose to the drain, and a belt around the pulley underneath it, I think it is the water pump.

Call Maytag 1-800-688-9900 and the first couple of minutes of voicemail hell you have to listen to notices about a couple of recalls on their products (this is building my confidence). One hour dance on the phone with Maytag explaining that I do not want to pay another $150 repair and have a three year old machine that I am not confident will keep working three weeks longer. I'd rather go spend $450 and get a new machine with at least 12 months warranty.

Maytag says they will warranty the pump but I have to pay $65 service, to which I say OK. I further tell them to make sure their third party contract service provider shows up with the correct water pump for my model, serial number, and revision of machine (they have all the numbers) because I know it is the water pump.

July 7, 2007 3rd party service tech shows up. Looks under the machine, sees part hanging out of whazzit and says "Wow, I have never seen a water pump fall apart like that before. I hope I have a replacement on the truck.” One hour plus on the phone with several other techs and tech support and he decides he can use the pump he has even though it isn't exactly the called for part number. $218.35!!!

$65 to come out, $70.18 for the part and an hour and a half labor of which one hour plus was the research to see if the water pump he had on the truck could be used on our machine. Maytag did NOT hand off the call with the note that it was definitely the water pump (A&E Service never trusts Maytag or customers diagnosis anyway). Also Maytag DID NOT provide an authorization number for the warranty on the part.

Saturday and NOBODY is answering the phone at Maytag, not even if you try to press 1 "if you are in a store and going to buy a Maytag". It is either pay the $218 or he has to take the pump back out. I say take the pump and the washer both and get the hell out. Wife says "If it is working pay him, I have to do laundry."

July 9th, 2007 I call Maytag and after several runarounds (I will not take NO from someone who does not have the authority to give me a YES) we finally get an approval to credit me for the part but I have to take it up with A&E for the labor. I also have to submit a letter and copy of the bill to get the reimbursement.

Next call A&E to see about a credit for the hour and a half labor of which over an hour was the kibbutz on whether he could use the part he had. She starts to get a little huffy with me when I finally lower the boom. "This was paid for with an American Express Card, you can either credit all but the $65 or I will protest the full $218.35 and you will get bupkis." She agrees to credit all but the $65 and the part. We will see what shows up on next month's bill.

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Glass Top Ceramic Cooktop Care
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Commonly, I don't quote other websites for appliance info. Just today though, there was some discussion about ceramic cooktops and how to clean them. So I thought, why not share? Hope this helps someone. Smooth Light Colored Glass Top Ceramic Cooktop Care. Care Note: Black glass tops are different.

Since heat is created only in the cooking utensil and food, this glass-ceramic surface remains fairly cool. Spills can be wiped up with a wet sponge or paper towel, and will not cook on quickly as in the "smooth-top" type. Abrasives should not be used, as they can scratch the surface. Turn diamond rings on fingers away from the surface to prevent scratching the top. Be sure utensils have no rough spots to scratch the surface. Be sure the surface is clean before heat is turned on, and bottoms of pans are clean and dry to avoid burning on soil.

Avoid spills and boil-overs by turning down heat to the lowest possible setting for the cooking task, and by using large enough pans. Wipe up wet spots promptly, being careful to avoid steam burns. Don't cook with foil on the smooth top - it could be damaged by foil melting into it. Cover pans to prevent spatters.

Pans of soft metal such as aluminum can rub off on the harder glass surface, making gray or black marks. Copper bottom pans rub off less, but do not give as good a cooking performance as aluminum. Heavier weight, harder aluminum marks less than lighter weights. Smooth the bottom of new aluminum pans with a mild abrasive. Do not slide pans across the surface; lift pan up when moving or when shaking as in popping corn. Keep surface protected with cleaner-conditioner. NEVER USE FOIL on glass tops; rubbing it across the surface also makes dark metal marks.

Smooth Glass Top Ceramic Cooktop Cleaning. Note: Black glass tops are different; see instructions for them. The smooth glassy surface has no crevices for dirt and spills to hide, but it has to be kept clean to avoid soil burning on and staining, as stains show up visibly. Wipe when cool with a clean damp cloth or a clean damp paper towel to remove any spills, soil or spots.

Do not use the dishcloth used to wash dishes as it will leave soiled detergent solution on the top, which may show up as brown streaks when heated. A mild detergent solution (such as hand dish-washing liquid in warm water) or baking soda in warm water can be used to clean it; always rinse off all cleaning solution thoroughly and wipe with clean paper towel at the end of the cleaning process.

Special cleaners sold by the manufacturer of the cooktop for just this material should be used periodically. Apply with a clean, damp paper towel, and then wipe with another clean, slightly-dampened paper towel; or follow label instructions on special cleaner, or manual instructions for cooktop. These cleaners leave a protective coating on the surface. They also remove dark marks from aluminum or copper pans or racks slid across the cooktop. Dark marks from metal rubbing on glass top MUST be removed before they are heated. Heat can permanently cement them into the surface.

Other methods of removal are:
1. Copper marks - rub with a plastic or other non-abrasive scrubber and a mildly abrasive cleanser such as Bar Keepers Friend or Delete.
2. Aluminum - place two paper towels soaked with diluted chlorine bleach (1 part bleach to 4 parts water) on top of mark for about one hour. Clean with a non-abrasive cleanser. After using a mild cleanser, re-coat glass top with a sparing application of Cleaner Conditioner. Remove excess conditioner with a clean, damp paper towel. Polish dry before heating the surface.

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Microwave and Dishwasher
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Horrible products. Both dishwasher and microwave had issues within 2 years of purchase and now the microwave Is failing to work. The touch screen is showing an error message. We bought the items in spring of 2010.

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Maytag Rebate - Don't Count on It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EL PASO, TEXAS -- Please stay away from Maytag. They will cheat you out of a rebate of all means necessary. First, they claimed that I didn't submit the receipt even though I included the email with the order number and the delivery receipt. Second, I faxed the email with the order number again and they claimed that they didn't receive it and denied the rebate. Once again, beware of this company's tactics involving rebates.

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Claim My Rebate Was Not Applicable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I purchased a Maytag washer and dryer because of a warranty they had on their website only to find out that even though I had matching numbers that they offered rebates they claim I bought them where the rebate wasn't applicable. What a scam - stay away from MAYTAG.

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Maytag Corporation Rating:
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1.0 out of 5, based on 13 ratings and
87 reviews & complaints.
Contact Information:
Maytag Corporation
403 W 4th St N
Newton, IA 50208-3026
1-800-688-9900 (ph)
515-787-8376 (fax)
www.maytag.com
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