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Capacitor problems causing power supply to shut down/dots on screen
Posted by on
There is a common problem with power supply issues in many models of flat panel Samsung TVs. Capacitors that were used are either too low a voltage, or the capacitors were of poor quality (there doesn't seem to be a consensus), and they fail prematurely. This results in either a bulging of the top or side (shown here) or a "leak" - a dark colored substance will leak out somewhere around the component.

This is a failure that Samsung appears to usually not pay to repair once a set is out of warranty, though there are cases where they have. It is worth asking them. It is a straightforward low cost ($10-15) do-it-yourself fix for those with soldering skills and awareness of safety when working on electrical appliances and electronics. A novice should not attempt the repair. A partial list of affected sets (unverified) is shown. The fixes others have done can easily be found by Googling "Samsung capacitor fix".

Samsung LNS5296
Samsung LNS4051D
Samsung LE32R72BX
Samsung LNS4041
Samsung LE46M87BDX
Samsung LN-T##61F
Samsung LN40A630M1F
Samsung LN-T##65F
Samsung LN40A500
Samsung BN68-01024D
Samsung LN-52A550P
Samsung LE40R88BD
Samsung LN-T4065F
Samsung LN-4069F
Samsung LN-T4061F
     
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Alain on 12/10/2011:
An excellent and detailed informative. This will be very helpful to people who have difficulties with Samsung TV's and also let them know how to spot a capacitor failure.
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Poor Quality Product - Sudden Death, Appalling Customer “support” & “services”, Refused To Honor Warranty With Excuses...
Posted by on
Rating: 1/51
LONDON -- SAMSUNG: POOR QUALITY PRODUCT - SUDDEN DEATH, APPALLING CUSTOMER “SUPPORT” & “SERVICES”, REFUSED TO HONOR WARRANTY WITH EXCUSES- DENY THE EXISTENCE OF ‘PURCHASE DATE” SHOWN ON BIOS….

Purchased a brand new Samsung NP-RV520-A07UK laptop on November 2012. It suddenly stopped working - simply won’t turn on (no power - battery & charger works fine).

It was still under warranty so took it to the Authorised Service Centre “Samuel King LTD UK” (19/06/2013) who refused to handle the laptop as I was unable to locate and therefore produce a receipt. Contacted Samsung Support (0330 7267864, dear_customer@contactus. Samsung. com) as advised who:

(1) Initially denied the existence of ‘Purchase Date” shown on the BIOS which should have established WHEN the unit was purchased!

(2) Eventually, she acknowledged after consulting with someone else. But now she had another excuse – claimed that it is inadequate as ‘Purchase Date’ can be changed!

(3) She then flogged me off by saying someone from Customer “Services” will call me as she simply cannot help despite the fact it is still under warranty if we go by the manufacturing date of the unit (November 2011) – which she claimed that Samsung accept (I am referring to EU directive “1999/44/EC, page 7”). This was echoed by an android from the “Online Support Team”: ‘…I can't assist you with a repair, your case has been escalated above tech support to customer services, I am afraid you will have to wait for their decision….’….

A presumptuous individual from “Customer Support Centre” (uk. help@Samsung. com) called back just after I sent another email on 21 June 2013 16:37:06, rehearsing the same trick as the Customer “Support”:

(1) Again, she was unaware of the existence of ‘Purchase Date” shown on the BIOS.

(2) But wanted to flog me to the Customer “Support “again as she claimed not being technical (I was pressing about the ‘Purchase Date’). I did not accept so as not to exhaust my energy in an endless cycle!!! This was repeated again in a different tone by another android via email when I wanted them to explain purpose of ‘Purchase Date” in writing.

Samsung never answered my questions (sent via samsung@kazoo. co. uk, samsungteam@redconsultancy. com - their press\corporate contacts):

(1) The purpose of ‘Purchase Date’ shown on the BIOS?

(2) Why conveniently disregard purpose of ‘Purchase Date’ shown on the BIOS even if it can be changed? If we apply the same logic, why even ask for receipt which can also be changed/forged, etc.? You have to check first and then claim whether it’s changed, forged, etc.! In any case, if it is true, it simply demonstrate a design flaw by Samsung – unfit for purpose. Having said this, I recall updating bios which did not change ‘Purchase Date’.

Very disappointed with: (a) Samsung Product - a laptop failed within 7 months with light use – it still looks practically new – not even a spot. (b) Customer “Support” and “Service” knowledge of their own product that defies reality and logic. (c) Denials & endless cycle is to ensure you don’t get the support\warranty you are entitled to. (d) Unlike other decent companies, I was unable to find any complaint procedures.
     
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John Nicholson on 07/04/2013:
Samsung is really not a brand of computer I would buy, based on my experience with other Samsung products. Cheap to buy, but also cheaply made with inadequate customer service. Next time, make a folder for you computer and put everything in it like receipts, manuals, etc. Label it and you will then have it when needed. As for now, I suggest you buy an HP or Dell. They are cheap enough nowadays and are better made, tho I know HP is made in China but they seems to have better quality control than Samsung.
FoDaddy19 on 07/05/2013:
I don't see how they can have a "purchased on" date on the BIOS, it's not like the store or seller can go around flashing the BIOS of every computer they sell. And the date on the BIOS won't mean anything as the computer could sit on the shelf for months before being sold. I don't buy the "BIOS sell date" claim, it's absurd IMHO.

They owe you a fixed laptop or a new laptop. With that said the only Samsung products I have are TV's (one plasma and one LCD) and they have been flawless. The Plasma is about 10 years old and still going strong, even if it is outdated.
LippyK123iss on 07/05/2013:
Thanks both, I am unable to send screenshot as my laptop is dead (but will get a screenshot from my niece laptop) but see here

http://www.neilbryan.ca/wp-content/uploads/2013/03/Samsung_Laptop_USB_Boot1.jpg
LippyK123iss on 07/05/2013:
For the avoidance of doubt the ‘Purchase Date’ is shown on the Samsung laptops. Unfortunately, my family has purchased two Samsung laptops (NEVER AGAIN) and screenshots below (see link below) are from my niece working NP300E5A-A0GUK taken 5 minutes ago, purchased before my NP-RV520-A07UK (on 25/08/12).

I have updated BIOS on both laptops and it did not change the date! As you can also see, the date shown after date of actual purchase as it was delivered afterwards!

https://www.facebook.com/photo.php?fbid=1386430898241673
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2 Mos and still crap
Posted by on
This is a follow up To my post below (Anonymous 1/15/10 7:39PM)

The T. V. has now had the entire screen replaced and the 3 internal cables inside. After the screen replacement today the T. V. is still not in working order. I now have to wait yet again for them to send out a replacement power board and then wait some more for the tech who is 2 hrs away to get back out here and install it.

I have since hired a lemon law attorney I am posting their name and # here in hopes that some of you will find some solution to your own issues with this horrible company.

Consumer Legal Services P. C.
1-888-435-1474

They Are located in L. A. Calif., and I hope that some of you will pursue your issues. There is no fees or out of pocket until they settle your case. I think that it is time for those of us who have made Samsung a brand to let these guys know that we will not be walked on by corporate America anymore. Good luck to you all and please pass this info along through other consumer web sites.
     
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StarStarEmpty StarEmpty StarEmpty Star
Poor Initial Quality and Warranty Support
Posted by on
Rating: 2/51
RIDGEFIELD PARK, NEW JERSEY -- On January 6, 2013 I purchased a Samsung washer and dryer from
HH Gregg in Murfreesboro, TN. The washer and dryer were both delivered and installed on January 29th. The model number of the washer is
WF365BTBGWR. I do not have the serial number of the washer. From the onset the washer displayed the error “Hr” whenever a temperature setting other than “warm” was selected. I called Samsung and told me they would schedule a service technician to come out and repair it. As the washer was only 4 days old I went back to HH Gregg and they replaced with a new washer on February 7th.

The model number of the dryer is DV365ETBGWR. On or about March 4th, only 35 days after delivery, the dryer stopped working and a service call to Samsung initiated. Since it was over 30 days old, HH GRegg stated it could not be exchanged to a new dryer and it would have to be repaired. After 2 service calls and 10+ days later, the motor was replaced and the dryer was again working.

On or about April 10th, I noticed the markings on the washer’s control panel were smearing and disappearing. Whenever I simply moved my fingers or a soft cloth over the markings with little or no pressure, the markings became smeared similar to that of writing from a dry erase board. Enclosed are pictures of the washer’s control panel. I called Samsung and was told that “cosmetic” defects were NOT covered by the Samsung warranty and there was nothing Samsung could do to resolve the problem.

I then reviewed the warranty listed in the Washer User Manual. It states the Samsung Warranty will not apply to “cosmetic damage”. What is occurring is NOT a result of any damage. It is most attributed to a defect in the embossing of the markings on the control panel. Per cleaning instructions in the manual, no chemicals of any sort have been used to clean the panel, only a soft dry rag. The markings on the control panel of the dryer are secure and will not rub off or smear even with when pressure is applied.

On April 18th I again called Samsung repair and presented my case for this issue NOT being “cosmetic damage” but a defect and again was told it was not covered by the warranty. The washer was only 2 months old when the problem was first noted! The markings affected are essential to the operation of the washer as they identify washing cycles, water temperature, etc.

After all the initial problems I incurred with the washer and dryer, and lack of support I received concerning my current problem, I would not advise anyone purchasing a Samsung washer or dryer.
     
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nikalseyn on 05/12/2013:
I know it is hindsight, but Samsung is a Korean company not known for quality anything, much less appliances. Cheaply made, don't last in my experience and from others. And, you paid a lot of money for something you could have gotten for half of what you paid. All you really need is a simple, top-loading washer with the basic controls on it. They are cheap and usually last awhile. When broken, throw away and buy another. Same with a dryer. We just bought a washer and dryer for less than half of what I suspect you paid just for the washer itself. But, this is how you learn.
trmn8r on 05/12/2013:
Based on your description, I would concur with Samsung. Markings are cosmetic and not typically covered by a warranty.

Is it shabby that they are wearing off so quickly? Absolutely.
ok4now on 05/13/2013:
When I was shopping for a new washer different dealers warned me not to buy Samsung. They have a poor repair history, parts can be difficult to get and many techs don't know how to service them. On the advise of the dealer I ended up buying a Bosch front loader. This is a simple machine with knobs, no digital display or bells and whistles. This is still a high efficiency machine that gets my clothes clean using only 12 gallons of water. It's over two years old now and not one problem. I bought the extended warranty for $100 bucks but it looks like I won't be needing it.

P.S. While I'll agree that Samsung appliances are problematic their electronics are not. So far I have purchased three HD TV's, two computer monitors and the Galaxy 4 Smart Phone. Absolutely no problems and I recommend them highly.
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Warranty Service Denied
Posted by on
Rating: 1/51
PLANO, TEXAS -- My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com.
On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029.
Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger.
If the phone had true water damage then it would not operate at all.
I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs.
Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones.
The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start.
Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.


     
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At Your Service on 01/10/2013:
I'm sorry to hear of your frustration. There is a moisture sensor tag within the phone which changes once water/moisture is present even if it is then dried out. This would be the only way I'm aware of that such determination would have been made.

If you pay for cell phone insurance with your service, you could look into replacing it that way.

Best of luck.
leet60 on 01/10/2013:
AtYourService is correct. While the phone may not have been exposed to rain, dropped in water or had similar instances occur, it may have been exposed to enough moisture to activate the sensor. The sensor(s) (some phones have several)is little more than "litmus" type paper that will change color when exposed to moisture - moisture can be as simple as a humid evironment, perspiration and up to immersion in water. Once the sensor changes color the warranty is invalidated.
Obsfucation on 01/10/2013:
There is a little known fact about those moisture sensors. It is generally located in the batter compartment, and something like 80% of new phones delivered have them already triggered. What they don't tell you is that there is a second one located internally in the phone, not accessible by the user, and if they *really* want to detect moisture damage, the second sensor is the one that really counts. The first sensor exists purely so that they can do what they did with the OP.
saj80 on 01/10/2013:
This is standard procedure used by Samsung to deny warranty claims. They did the same thing to me when I sent in a phone that stopped working, and other than living in a somewhat humid environment, no other access to moisture. Since that time, I have refused to purchase anything with the Samsung name on it.
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Samsung Health Living: Warranty Fail!
Posted by on
HACKENSACK, NEW JERSEY -- I am writing because I just had a bad experience with Samsung Healthy Living on trying to make a claim on a desktop blood pressure machine (BSD-3007).
This machine was purchased at Sam’s Club 2 ½ - 3 years ago and came with a wrist cuff machine. I called Samsung Healthy Living to try to get them to honor their Lifetime Warranty and I jumped through their hoops and did their diagnostics.

The first thing they did was try to sell me a cuff. They didn’t diagnose the problem and asked if I wanted to take a chance on buying a cuff. I purchased these blood pressure monitors because of the Samsung name and the promise of a Lifetime Warranty.

They told me they could not honor the warranty unless I had proof of purchase (receipt). There was no mention on the packaging that a receipt was necessary to have the warranty honored; however, that information was only disclosed in the manual and you had to open the box to get the manual to read the warranty terms and if you do that in Sam’s Club, you have the potential to lose your membership.

I would like the company to honor their contract with me when I purchased their product. If you had to have a receipt to honor the warranty, it should have been disclosed on the packaging so that the consumer could make an informed decision. As I do not have the receipt and Sam’s only keeps a record of your transactions for two years, there is no way for me to retrieve it. I have purchased items from Logitech and Microsoft with multiyear warranties and all they require is for individuals to return the product and they ship a current item to replace it. This is what I would like to happen in this instance.


     
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Alain on 07/27/2011:
One of the things you want to check in a 'Lifetime' warranty is what their definition of a 'Lifetime' is. Requiring a receipt is not unusual, but it can also be used to limit the warranty since they're counting on the consumer not to keep a receipt for years.
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Bad Consumer Service/Tech Support
Posted by on
I HAVE A Samsung BD-C5500/XAA BLU-RAY PLAYER THAT WOULD MALFUNCTION WHEN PLAYING A DVD, CALLED SUPPORT, AND WAS TOLD TO SHIP IT IN FOR REPAIRS. I SHIPPED IT,3 WEEKS LATER I RECEIVED IT BACK. A DAY LATER IT IS MALFUNCTIONING AGAIN, CALLED SUPPORT AND ASKED IF IT COULD BE REPLACED AND WAS TOLD I WOULD HAVE TO SHIP IT AGAIN BEFORE SAMSUNG COULD REPLACE IT,"TWO REPAIRERS ARE NEEDED BEFORE REPLACING" AND "IF IT COULD NOT BE REPLACED, WOULD I SETTLE FOR AN UPGRADE". I SAID "I WOULD, BECAUSE WHEN I ORDERED THIS MODEL I THOUGHT IT WAS BUILT-IN WIRELESS AND IT WAS NOT, SO SURE I'D LIKE THE UPGRADE". I SHIPPED THE PLAYER BACK A 2ND TIME AND I WAITED, TRACKED IT ONLINE, SAW THAT IT HAD ARRIVED. AFTER THREE WEEKS I CALLED(04/13/2011) AND WAS TOLD IT HAD BEEN REPAIRED, SHIPPED AND WOULD BE AT MY HOUSE BY THE AFTERNOON OF THE 14Th. WHEN IT WAS NOT AT THE HOUSE THAT AFTERNOON, I CALLED SAMSUNG TO FIND OUT WHY, AFTER TALKING TO FOUR "E.C.R."(EXECUTIVE customer REP.) AND REPEATING THIS WHOLE STORY TO EACH OF THEM I WAS TOLD BY THE LAST "E. C.R." THAT MY PLAYER HAD NOT BEEN SHIPPED BUT HAD BEEN DAMAGED IN TRANSIT TO THE REPAIR FACILITY.

I HAD BEEN WAITING FOR MY PLAYER AND NO ONE BOTHERED TO E-MAIL ME AND LET ME KNOW THIS!! I WAS INFORMED THAT SAMSUNG WILL SEND ME THE SAME MODEL OF PLAYER IF ONE CAN BE FOUND IN STOCK, NOT AN UPGRADE LIKE I HAD BEEN LED TO BELIEVE. I TOLD THE "E.C.R" THAT SAMSUNG COULD JUST KEEP THE PLAYER OF THE SAME MODEL (Samsung BD-C5500/XAA) IF AN UPGRADE WOULD NOT BE OFFERED.

NEEDLESS TO SAY I AM NOT PLEASED WITH THE WAY IT ALL TURNED OUT. I WILL REPEAT THIS STORY TO MY FRIENDS AND FAMILY AND HOPEFULLY THEY WILL NOT HAVE TO GO THROUGH WHAT I DID.
     
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Samsung's warranty not worth paper printed on
Posted by on
Another life lesson: Do NOT purchase a Samsung Plasma TV! 8 months ago we bought a SAMSUNG 58 in. PLASMA for nearly

$2,000. TV looked like fireworks went off inside. Wolf's Service Center sent a guy to take pics, were sent to New

Jersey where they viewed & DENIED our warranty So... we are just screwed..Why can't they just send a tech to look at

it? It hasn't ever been moved or touched! There's not a scratch on it, They say it was "impacted". As I understand

it, this is a common problem of denying warranties for "panels" and they will not replace it as they allegedly say

they do. The TV has never been touched or moved in the less than 8 months we've had it. It's the weirdest spider

pattern INSIDE the screen... Not a scratch on the system itself or the glass...Just the inside.
By examining these pictures you can see why it APPEARS something has "impacted" the screen. If you examine the glass,

however, you see it's on the inside and there's not a scratch, mark or blemish of any sort from the outside. This

happened on the INSIDE when I was viewing a basketball game on ESPN. I do not ever TOUCH the TV except for dusting

with a blue shammy that was provided. It hasn't been moved in any way since being set up by the store where it was

purchased. What could cause such an event?
Lesson learned I guess. Next time have to get a different TV, but will be armed with questions and likelihood that

watching an NCAA basketball game will cause it to go bye-bye. Now I've received an estimate for replacing the panel:

$1350.00. I've also been given the option (how thoughtful) of purchasing a new one for $1399.00. Wow... BTW - I

purchased the TV at Video Only here in Portland, and until this horrifying experience had great experiences. I'm

not sure I can blame them for selling the flawed TV, but what Samsung is doing in my mind constitutes "fraud". Looks

like an attorney will now have to be involved and we'll go after both Samsung AND Video Only.
     
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rockfishing on 01/07/2011:
How much is your attorney going to charge?
CrazyRedHead on 01/07/2011:
This can happen to any TV out there. It is the crystals under the glass that have been broken, hence the spider like look it has. It is always considered physical/customer damage and isn't covered under any warranty, unless there is a recall for this particular problem, which is a rare occurrence. When you clean the screen you may have pressed on a weak spot and caused the break. Any type of pressure on the screen can cause this no matter if it is caused by touching the screen or hitting it with something.
saj80 on 01/07/2011:
Samsung is notorious for denying warranty claims on all of their products. I recently file a complaint with the FTC regarding a warranty denial on a cell phone, and will never purchase a Samsung product again.
trmn8r on 01/07/2011:
There doesn't have to be physical damage to the outside surface. I believe the unpacking instructions for these tvs specify handling them extremely carefully, with blankets and such, to protect the screen from any pressure. Think about that - the screen must be sensitive to pressures less than what would cause the outer surface to crack.

As someone else pointed out, and attorney is going to cost huge $, unless you get in on a class action suit.
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I was left in the dark and treated as if I was dumb.
Posted by on
Here is the email that I sent to Samsungs exec's. This will explain the whole story and issue I am having. Lets see if they really do CARE about the customer!

Hello

I am sure your not the person to complain to but I found your email
online. I am haveing an issue with a Samsung product that I had sent
in for warranty repair. Can you please forward this to someone who can
give me some answers( not the executive office as I already sopoke to
them).

Here is my bad experience with Samsung

I purchased a Samsung NV40 camers in Sept of 2009. The camera stopped
working on June 14 2010 which would put it in the warranty status. I
called the customer service number and by the serial number they told
me it was no longer covered. They said it was purchased at the
beginning of 2008...The camera wasn't even manufactured then. So I
argued with the man and finally went in my email and got my receipt
which proved I bought in on Sept 2009. I called back and when given
proof, was finally told it would be covered as if they were doing me a
favor. They sent the prepaid label and I sent it off on the 14th of
June.

Samsung provided in the email a link so I could follow the status and
get updates, which is great from a consumer stand point. They received
the product on the 18th of June as stated on the updated page. When I
spoke to the customer service representative at Samsung he told me the turn
around was 5 days! I waited the 5 days and nothing.. I placed a
third call to the customer service number and now was told "oh its
7-10 days". At this point I as a customer was a bit annoyed but OK...

After the 10 days I call back, at this point I am very angry at the
business practise of the Samsung employees there. So I ask to be
transferred to the executive branch. I speak to a woman who seemed
nice, she then told me the turn around time BY SAMSUNG policy was now
lol 7-14 days. So I asked at this point why the web page that is there
for consumers wasn't being updated with the info like it was made for.
She said OK, I will call the contracted company in NJ and find out
some info for you. I said great, and waited for a call back. She
finally called me back and told me they didn't answer......and she
would call me back later that day as she would keep calling. Never
heard back from her, this is supposed to be an executive?

So today, Tuesday I come home expecting my camera and nothing was
there. I just called the executive office back and spoke to a
different woman. I am now very angry and want some information as to
what is going on and if this is normal procedure for Samsung. I
questioned her about Samsungs POLICY as to the 7-14 which I was told
by the other executive and she stated that is not the policy. She
placed a call for me and told me "yeah, its still there in the shop"
and that was it. hahahha at this point I feel as if Samsung could care
less about the customer. The woman then went on to tell me how they
cannot do anything and I just have to wait with no turn around policy
and no information as to "what the heck is going on".

To wrap this up, I am highly disappointed in the discrepancies between
executives and Samsung employees. And to be flat out honest I would
never purchase another Samsung product if this is how I am going to be
treated. They told me there was no one ABOVE to complain and voice my
opinion to but I know there is...there always is. So can you please
forward this email to someone if there is anyone there who cares
about the people who purchase Samsung products.

Thank you for your time.

Sincerely
Joseph ********
1-***-***-****

Question is why do none of the customer service agents and the executive office not know their own policys?

Why, do I have to chase the information that should be supplied to me on the link they give to "check the status" that never was.

Why, do I get told 3 different turn around times by the executives?

And last...Why, Why should I ever buy a product from Samsung ever again?

     
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goduke on 07/06/2010:
You do realize they weren't actually executives, right? These are customer service people who are answering the executive complaint line. Most companies have the same type of set up.
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Stay away from Samsung
Posted by on
I own a stove, microwave, refrigerator, and blu-ray player from Samsuck.
The stove died first. It was one of those touch panel control deals. Well some buttons didn't work out of the box! So we got the retailer to swap it out, 2nd one worked for a little bit then buttons started to die. Had it repaired by Samsung...twice. When time had come for them to replace the button assembly again they said no. They've fixed it too many times in the warranty period and are just going to refund us the cost of the stove. A bunch of "we never got it" bs later I finally got a check for the stove. By the way the adhesive holding the buttons to the glass face plate is worthless. It comes apart from the heat produced by the burners right under it. Take that bad boy apart and replace the adhesive with something worth a damn and it works just fine!
The blu-ray player was always a little choppy on the blu-ray playback but I got it for the Netflix so I looked past that. Well until the new firmware for the device came out and Netflix stopped working. Turns out this is a pretty common problem for this model. Seems to be the firmware is incompatible with this out of production model player (oops). So I call Samsuck update firmware from network, usb, and disc. Oh well guess it's the player now here's the thing warranty covers 1yr parts & 90 days labor. So any parts that need replaced beyond 90 days of purchase will incur a labor charge. Well I got that BS sorted out right away and got my warranty extended to cover everything since it was an issue with Samsucks crappy firmware. Got the label shipped it off got the thing back and all the service center did was update the firmware. It still doesn't work. Waited till Monday and called. I have to send this stupid thing back again! Because I can't get a refund it's against policy. But what about my oven, it wasn't against policy to give me a refund on that. In fact Samsung insisted they tried to Dodge it saying lost paperwork yadda yadda but in the end I got a check. Will I have to send this blu-ray in for servicing 5 more times as well before I see a refund?
The microwave turntable motor won't turn any more. The door handle was the first to break on it but it seems everyone's door handle broke on that model. It's successor was recalled for a frame screw touching internal circuitry and shocking people. All appliances were purchased about 2 years ago. I just hope my fridge doesn't die.
Samsung America corporate offices number is 1-972-761-7000
They won't give you that number if you ask customer support for it. They'll tell you it's a write in only thing but in fact there are two guys that work there that handle customer complaints.
You can direct your complaints to
Greg Ext:4825 and Russell Ext:4802
     
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