Samsung Electronics Refrigerators - Page 2

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1.3 out of 5, based on 7 ratings and
21 reviews & complaints.

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Will Never Purchase Another Samsung Product
Posted by on
TEMECULA, CALIFORNIA -- Our side by side refrigerator did not even last one year. The defrost sensor had to be replaced and once it was it worked for about 3 days until the refrigerator broke down again. Then, the compressor was replaced and it still does not work. I have contacted Samsung repeatedly and all they do is hide behind "policy and procedure" which the customer service representative do not have written access to???? They use this excuse to not expedite my issues or transfer me to those with the power to do so. Not to mention the rudeness. My husband spoke to an Executive Customer Service tech who apathetically told my husband, "Yeah. Maybe." it could be another two or more weeks before anything is resolved.

My refrigerator broke down officially on August 4, 2008 and is still not working/cooling to this day September 10, 2008. I am still waiting for approval for an exchange from Samsung and my warranty expires on September 28, 2008.
I know of other customers with similar issues with Samsung and I urge them all to file a complaint with the New Jersey office of Consumer Affairs.
     
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Anonymous on 09/10/2008:
Dealing with the factory can be a nightmare.I would try and locate a service company in your area that can handle warranty work for Samsung.You personally won't have to deal with the factory(they should do it for you),and you will get better service.Check the website for servicers that deal with warranty work.

Good Luck!
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Samsung Sucks!!
Posted by on
Rating: 1/51
My brand new Samsung doesn't work. Customer service is a nightmare and now the want me to cut the refrigerator cord to get a refund that doesn't even include the tax I paid. My experience with Samsung has been the worst experience with a company ever. I'll never buy another Samsung product.
     
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Slimjim on 03/17/2014:
Why is cutting the cord a problem if it doesn't work? A full refund sounds like about as good a resolution to a complaint that a company can do. Unfortunately I don't believe I've ever seen a refund direct from the manufacturer reimburse tax.
FoDaddy19 on 03/19/2014:
If they are refunding your money then that's just about as good as you can reasonably expect. What else would you have them do?
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This Thing Has a Mind of It's Own
Posted by on
Rating: 2/51
We has a Samsung side-by-side refrigerator and it went up and down in temp, sometimes making us lose all of our frozen foods. Then it switched to the refrigerator side and we lost milk, cheese, etc. It is not a good appliance.
     
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ok4now on 07/10/2012:
Here's a reality check. Most appliance repair dealers won't touch Samsung or Electrolux. Why? They are overly complex, difficult to work on, repair techs lack training to fix them and the parts are horrendously expensive and difficult to get. I love Samsung TV's but would never buy one of their appliances.
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Look up Samsung refrigerator complaints before you buy one
Posted by on
Do not recommend or buy any appliance if you haven't checked out the complaints first.

I found out that the biggest complaints for refrigerators is the ice maker ones. Go back to the old non icemakers to get better quality.
     
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Venice09 on 08/04/2011:
Great advice.

I make ice the old-fashioned way. It works every time!
Anonymous on 08/04/2011:
To be honest with you all Samsung products scare me. The last Samsung product I had was a cell phone and the dang thing got so hot that it almost caught fire in my pocket.
Anna Molly on 08/04/2011:
I have a Samsung phone, and the only time it gets hot depends on who just texted or called me. I'm with Venice on the old-fashioned way to make ice.
Anonymous on 08/04/2011:
I was on a call when it was in my pocket. >;-)
Venice09 on 08/04/2011:
I have a poor opinion of Samsung, too. The first and only Samsung product I ever owned was a VCR, many many years ago. It broke when it was fairly new, and no one could fix it, not even Sansung. I know it was a long time ago, but I never purchased another Samsung product again.
Venice09 on 08/04/2011:
Anna, I would never buy a refrigerator with an ice maker. I know it's convenient, but it also seems to be the first thing to break. It's just not worth it.
Anna Molly on 08/04/2011:
Venice, I went through 3 refrigerators in 1 year with ice makers. Granted they were used, but, when I opted to buy a brand new one without, not a problem one.

At Your Service on 08/04/2011:
Ever since I got a refrigerator with an ice maker, I wouldn't give it up. Filling ice trays is one of those frustrating tasks that I hated dealing with. Then, when it didn't get done, there weren't ice cubes when I wanted them.

Never again. Now that I have filtered water and ice, I'll never go back to not having it.
Venice09 on 08/04/2011:
Anna, three refrigerators in one year is more than enough reason to never have an ice maker again. I don't mind filling the trays. At least I know nothing will go wrong.
ok4now on 08/05/2011:
I have the Electrolux French Door refrigerator. The ice maker is in the door. Going on almost two years now and No problems. It is mandatory that you change the water filters. What a pleasure not having to make ice. If you're having a party this will not suffice. Go to 7-11 or WaWa and pickup a big bag for the ice cooler.
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Samsung Refrigerator
Posted by on
MT. ARLINGTON, NEW JERSEY -- Purchased Samsung Refrigerator 3/20/2010, (Model#RF2317AB) 3 months later the unit stopped working. All food was lost. Called Samsung customer service and this person had me unplug the unit for 3 minutes and plug it back in. Then had me push two buttons inside the refrigerator to reset the unit. This restarted the compressor and it appears to start working again. I also purchased an extended coverage that included food loss. Samsung would not reinburse me for the $81.18 of food loss. They explained that the customer service person was new and should not have given me instructions to reset the unit. They indicated that a service personnel should have been scheduled. For this reason they would not reimburse for the food loss. Poor way of doing business.
     
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Helpful on 08/08/2010:
Was this extended coverage you purchased through the retailer or through Samsung? Who was the retailer you purchased the unit through?

I would think that the reason they want a service person out is to more fully document that there was a problem and the refrigerator actually needed to be reset. Without such, I would think anyone could call in claiming the refrigerator needed to be reset, only to claim food loss.

Thanks for posting.
Venice09 on 08/08/2010:
So you have to pay for their mistake. That's just wrong. Sounds like an excuse not to honor the extended warranty you purchased. I hope nothing else goes wrong because you'll probably get the same treatment, making the warranty a waste of your money.
Terry5 on 08/11/2010:
An updateto my previous Samsung issue with repair on the RF217AB refrigerator. I received a call from Samsung today 8/11/2010 from the corporate office and they have reviewed my trouble call and have decided to pay for the $81.00 of food loss. I want to be clear, that Samsung customer service had me do the reset and did not recommend to send a tech out. I would have been more comfortable to have a tech come out. Anyway, Samsung came through and did the right thing. I did purchase the unit from Lowes, not sure whom the extended coverage is through. Samsung did give me food loss claim ref. number. I'll look into who actually provides the extended coverage, Samsung or Lowes.... thank you for your comment and for the information.
Venice09 on 08/11/2010:
The problem is that you shouldn't have to jump through hoops to get a warranty honored. Consumers buy extended warranties in good faith and then have to beg to get what they paid for. And it's even worse when the company tries to blame the customer or makes excuses why they won't hold up their end of the deal. It's nothing but a mind game at the consumers expense. It's just not worth the time, aggravation and inconvenience. And in many cases it's all for nothing in the end because a lot of people do not have the time to follow through and eventually give up, which is exactly what the company is hoping will happen. If this is the way companies continue to handle their warranties, I think extended warranties will become a thing of the past.

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RS2530BSH
Posted by on
I purchased a Samsung Refrigeraton on May 14, 2007 about 12months later the fridge started making these churning noises sporiadically. Contacted two service companies and both said nothing wrong with the refrigerator. On Aug-Sep,2009 only two years after my 1k investment. The noises got louder and louder, the freezer stopped working, and couple of days later both fridge and freezer stopped working. The third repair man came to diagnose; only to find out
like some other reviews I read a little to late on this Samsung Refrigeraton the "computer in it", stopped working. Long story short, and 1600.00 dollars later. I hope my experience will help other consumers.

I spent hours dealing with "the Samsung Executive offices" spoke with Robin, Keshera, and lastly with Mimi, what pieces of work. They are definitely trained to provide no customer service assistance at all.

So, buyer beware.
     
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bcd on 11/05/2009:
Spending $1600 to repair a $1000 product was unwise.
qualityappliance on 11/06/2009:
$1600 to replace a $100 main PCB? That sounds a little high to me.
silpa on 11/06/2009:
Accummulated Losses

-1k Fridge cost,
-399. cost for interim fridge
-200. motherboard, fan motor, and labor.
-food spoilage
Thanks for the post.
clutzycook on 11/06/2009:
I didn't know that samsung made refrigerators...
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Side by Side Refrigerator - NEVER WORKED
Posted by on
WEST HILLS, CALIFORNIA -- My Samsung refrigerator, model #RS2530BSH was delivered by Fry's Electronics on Saturday, 9/13. My refrigerated food was frozen solid by 9/14. I turned down the temperature, as instructed in the manual. My food remained frozen solid. By 9/16, the water line was also frozen. So, now I have a total loss of refrigerated food, and no filtered water because the bottles of water I bought as a back-up haven't yet defrosted. I called Samsung - they had me unplug the refrigerator for 9 minutes to "reset it," whatever that means. I did so. The food is still frozen. I called Fry's -- the earliest repair appointment is two days hence. I called Samsung to see if they could do better - their wait is a minimum of 3 days. I think that I will hire a truck and have this POS returned to Fry's.

I hope this review is helpful to someone in advance of purchase since it is only in my frustration that I found that review sites are available
     
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Anonymous on 09/16/2008:
"I think that I will hire a truck and have this POS returned to Fry's."

That is a great idea!
Alejandre on 10/09/2008:
My mom bought the same model and is having the same problems plus more. Were you able to fix it?
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Customer Service
Posted by on
MOUNDS, OKLAHOMA -- I bought a bottom mount refrigerator in May 08. Three months later, it went out. It was a Saturday morning and I called Samsung to request a repair since it was still under manufacturer warranty. I was informed that since it was a "holiday weekend" ( Labor Day) no one could come look at it until Tuesday. I know that most repair companies are open the Saturdat before a holiday such as Labor Day. In other words, after paying $900 for a new refrigerator I am now losing all the food in it and have no place to store food for the next three days.

With 2 small children in the home this is a major problem. Customer service was very unsympathetic and unhelpful. This will be the last Samsung product I will ever purchase!
     
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CrazyRedHead on 08/31/2008:
Your probably not the only one that they have to visit. There Saturday schedule usually fills up fast. I understand with two small children in the home. Do you have a place where you can rent a small fridge until you get yours fixed. Be careful with rental places.
tnchuck100 on 08/31/2008:
Instant service is not the norm. One to three days for service is a reasonable expectation. Typical seems to be one to two weeks.

For your immediate need go to Wal-Mart buy several $2 styrofoam ice chests and ice and save your food. Or, as Crazy suggested, rent a refrigerator.

Contingencies happen in life. You must learn to deal with them as they occur.
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Parts/Repair
Posted by on
I purchased a Samsung stainless steel side by side refrigerator in Oct/2006. It stopped working on Apr 18th, 2008 the appliance is out of warranty. Not every service co repairs Samsung appliances, I was told by the service provider that the control board failed and that is a common problem with these refrigerators. I spoke with Samsung's customer service dept on numerous occasions to no avail, finally I was connected to a supervisor who told me I had cancelled the repair request(not true) he assured me that he would personally handle the request and call me back(I'm still waiting) I called in 3 days later and got another supervisor she advised me the part was on order and she would get back with me for follow up, I never heard from her again, on May 27th I was connected to the executive customer service dept, I was told that I had cancelled the repair request and that someone tried to contact me on May 12th,(who is someone?)I do have voice mail! She went on to tell me that there were no notes showing I had spoken to any supervisors nor were there any supervisors by the names I had given her(I always take the names of the person I speak with as well as the time and date we spoke)and since I was not under warranty they could not replace the appliance and the part was on back order so there was nothing she could do but maybe email the parts dept regarding the back order. Here it is 41 days later and I am still without a working refrigerator or a call back. Maybe Mr. or Ms Someone will get back to me eventually..
     
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Anonymous on 05/28/2008:
Maytag put out a few Samsung built appliances,and they were complete junk(IMO).Parts were always taking too long to come in,or would be on backorder for months.

Its no surprise that there aren't many servicers that do Samsung appliances.

Good Luck!
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Problem with product
Posted by on
I have been having problems with refrige for over two years. had a service man who replaced something to help regulate temps, but that failed. it is either freezing and icy (freezer) or melting everything in the freezer. I'm ready to buy new refrigerator, bu not a Samsung at this point.
     
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Alain on 08/17/2010:
Research the brands a bit before you buy the next refrigerator (this site will give you some ideas and consumerreports.org might, too, for a start). There should be something that fits your price range and gives you a reliable product, too.
Helpful on 08/17/2010:
Samsung has at lot of empty spots for their appliance service centers nationally. Probably not a bad idea to stay clear of them for now.
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