Samsung Electronics Refrigerators - Page 2

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1.3 out of 5, based on 7 ratings and
21 reviews & complaints.

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This Thing Has a Mind of It's Own
Posted by on
Rating: 2/51
We has a Samsung side-by-side refrigerator and it went up and down in temp, sometimes making us lose all of our frozen foods. Then it switched to the refrigerator side and we lost milk, cheese, etc. It is not a good appliance.
     
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Poor plastic quality
Posted by on
Plastic cracking all over inside the fridge. Fridge 3 years old. Started to crack from first year, now it is falling apart.
Paid extra warranty of $340 on top of $3400 I paid initially. They stated this is aesthetic and physical damage...I never had or see in my life any fridge with so much breaking plastic inside...I do not even own big pots and my ketchup must move inside the fridge soon...the inside door attachments where for decoration and I did not know....really?!!!!
I will never ever buy anything Samsung and I will never stop writing about their great products and special the service....
     
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Samsung Refrigerator
Posted by on
MT. ARLINGTON, NEW JERSEY -- Purchased Samsung Refrigerator 3/20/2010, (Model#RF2317AB) 3 months later the unit stopped working. All food was lost. Called Samsung customer service and this person had me unplug the unit for 3 minutes and plug it back in. Then had me push two buttons inside the refrigerator to reset the unit. This restarted the compressor and it appears to start working again. I also purchased an extended coverage that included food loss. Samsung would not reinburse me for the $81.18 of food loss. They explained that the customer service person was new and should not have given me instructions to reset the unit. They indicated that a service personnel should have been scheduled. For this reason they would not reimburse for the food loss. Poor way of doing business.
     
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RS2530BSH
Posted by on
I purchased a Samsung Refrigeraton on May 14, 2007 about 12months later the fridge started making these churning noises sporiadically. Contacted two service companies and both said nothing wrong with the refrigerator. On Aug-Sep,2009 only two years after my 1k investment. The noises got louder and louder, the freezer stopped working, and couple of days later both fridge and freezer stopped working. The third repair man came to diagnose; only to find out
like some other reviews I read a little to late on this Samsung Refrigeraton the "computer in it", stopped working. Long story short, and 1600.00 dollars later. I hope my experience will help other consumers.

I spent hours dealing with "the Samsung Executive offices" spoke with Robin, Keshera, and lastly with Mimi, what pieces of work. They are definitely trained to provide no customer service assistance at all.

So, buyer beware.
     
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Will Never Purchase Another Samsung Product
Posted by on
TEMECULA, CALIFORNIA -- Our side by side refrigerator did not even last one year. The defrost sensor had to be replaced and once it was it worked for about 3 days until the refrigerator broke down again. Then, the compressor was replaced and it still does not work. I have contacted Samsung repeatedly and all they do is hide behind "policy and procedure" which the customer service representative do not have written access to???? They use this excuse to not expedite my issues or transfer me to those with the power to do so. Not to mention the rudeness. My husband spoke to an Executive Customer Service tech who apathetically told my husband, "Yeah. Maybe." it could be another two or more weeks before anything is resolved.

My refrigerator broke down officially on August 4, 2008 and is still not working/cooling to this day September 10, 2008. I am still waiting for approval for an exchange from Samsung and my warranty expires on September 28, 2008.
I know of other customers with similar issues with Samsung and I urge them all to file a complaint with the New Jersey office of Consumer Affairs.
     
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Look up Samsung refrigerator complaints before you buy one
Posted by on
Do not recommend or buy any appliance if you haven't checked out the complaints first.

I found out that the biggest complaints for refrigerators is the ice maker ones. Go back to the old non icemakers to get better quality.
     
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Problem with product
Posted by on
I have been having problems with refrige for over two years. had a service man who replaced something to help regulate temps, but that failed. it is either freezing and icy (freezer) or melting everything in the freezer. I'm ready to buy new refrigerator, bu not a Samsung at this point.
     
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Side by Side Refrigerator - NEVER WORKED
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WEST HILLS, CALIFORNIA -- My Samsung refrigerator, model #RS2530BSH was delivered by Fry's Electronics on Saturday, 9/13. My refrigerated food was frozen solid by 9/14. I turned down the temperature, as instructed in the manual. My food remained frozen solid. By 9/16, the water line was also frozen. So, now I have a total loss of refrigerated food, and no filtered water because the bottles of water I bought as a back-up haven't yet defrosted. I called Samsung - they had me unplug the refrigerator for 9 minutes to "reset it," whatever that means. I did so. The food is still frozen. I called Fry's -- the earliest repair appointment is two days hence. I called Samsung to see if they could do better - their wait is a minimum of 3 days. I think that I will hire a truck and have this POS returned to Fry's.

I hope this review is helpful to someone in advance of purchase since it is only in my frustration that I found that review sites are available
     
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Customer Service
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MOUNDS, OKLAHOMA -- I bought a bottom mount refrigerator in May 08. Three months later, it went out. It was a Saturday morning and I called Samsung to request a repair since it was still under manufacturer warranty. I was informed that since it was a "holiday weekend" ( Labor Day) no one could come look at it until Tuesday. I know that most repair companies are open the Saturdat before a holiday such as Labor Day. In other words, after paying $900 for a new refrigerator I am now losing all the food in it and have no place to store food for the next three days.

With 2 small children in the home this is a major problem. Customer service was very unsympathetic and unhelpful. This will be the last Samsung product I will ever purchase!
     
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Parts/Repair
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I purchased a Samsung stainless steel side by side refrigerator in Oct/2006. It stopped working on Apr 18th, 2008 the appliance is out of warranty. Not every service co repairs Samsung appliances, I was told by the service provider that the control board failed and that is a common problem with these refrigerators. I spoke with Samsung's customer service dept on numerous occasions to no avail, finally I was connected to a supervisor who told me I had cancelled the repair request(not true) he assured me that he would personally handle the request and call me back(I'm still waiting) I called in 3 days later and got another supervisor she advised me the part was on order and she would get back with me for follow up, I never heard from her again, on May 27th I was connected to the executive customer service dept, I was told that I had cancelled the repair request and that someone tried to contact me on May 12th,(who is someone?)I do have voice mail! She went on to tell me that there were no notes showing I had spoken to any supervisors nor were there any supervisors by the names I had given her(I always take the names of the person I speak with as well as the time and date we spoke)and since I was not under warranty they could not replace the appliance and the part was on back order so there was nothing she could do but maybe email the parts dept regarding the back order. Here it is 41 days later and I am still without a working refrigerator or a call back. Maybe Mr. or Ms Someone will get back to me eventually..
     
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