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Samsung Electronics Washers

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The Worst Customer Service Ever! Never Buy Appliances!
Posted by JennaMW on 08/12/2008
MISSISSAUGA -- Not only am I extremely disappointed and unsatisfied with my Samsung washing machine I am appalled by the customer service I have received. Samsung customer service has lied to me repeatedly saying things such as my paperwork had been received when there was never any, not allowing me to speak to the supervisor who I had spoken to before, saying they don't work there (I later find out the people do in fact work at that call centre!) This is all about a washing machine I purchased that is still under warranty, it broke 8 months after purchase and I have been waiting more than 60 days... 3 MONTHS!!!

The following is a timeline of events:

-October 2007 I purchased Samsung washing machine model #WF206BNW-XAC approx. retail vale $800.

- November 2007 product was delivered and began use.

- June 11 2008 Temperature sensor error occurs

-June 12/08 initial call to Samsung customer service 1-800-SAMSUNG. We were told someone would contact us within 3 days

-June 16/08 called Samsung back because we had not yet been contacted. Samsung technician informs us the other company (Transglobal) has been contacted and we have to wait.

-June 17/08 Service technician from Transglobal contacts us to inform us there is a slight delay due to not having the part needed in stock, Samsung has ordered the part through TransGlobal.

- June 19/08 Trip to the laundry mat where my 1 year old daughter fell and broke her leg, spent $50 on laundry and $25 to get her leg casted.

-June 30/08 Service technician arrives to install new parts. Discovers Samsung ordered the wrong parts, not compatible with washing machine. Technician puts an immediate call into Transglobal.

- July 8/08 Parts due to arrive via TransGlobal, they are not here yet. Samsung called, they say they will look into it and call me back later this day. They do not call back.

-July 9/08 Called Samsung 3 times, I was hung up on once as they tried to transfer my call. Samsung states the parts will arrive on July 14 and there is nothing I can do but wait until then, if the parts have not arrived on the 14th I should call back. I asked for a replacement or temporary machine or reimbursement for laundry mat costs and was declined. Samsung again states it is Transglobal issue not Samsungs.

-July 10/08 Trip to laundry mat $50

-July 14 no parts yet.

-July 16 Called Samsung twice. Samsung states parts are on backorder and there is nothing they can do. We are told all we can do is wait. Samsung supervisor informs us they will look into it and call us back. They do not call us back.

-July 17 Called Samsung again and spoke with supervisor Chad, Samsung now sates the parts are unavailable. I request a replacement machine. Samsung calls Transglobal for them to fill out the paper work requesting replacement. Samsung states I will be contacted within 5 business days to arrange delivery of new machine.

-July 22 Contacted Samsung 2x, nobody has called me yet. Paper work for replacement machine declined but I had not been informed of this until I contacted Samsung. Samsung contacts TransGlobal and informs me all the parts are now here and a technician will be coming to service my machine. Note: When asked to speak to supervisor Chad I am informed he does not work at this call centre and I cannot speak with him.

-July 24 Service technician informs us they are still the wrong parts. Samsung called 2x, I requested replacement machine again paper work is again being filled out. When we called Samsung later that day they informed my irritated husband they were going to disconnect the call and to not call back as there is nothing they can do. Samsung states it is not there problem it is Transglobals issue. Transglobal informs us it is not their problem as the are directed on what to do via Samsung. Note: when asked to speak to the same supervisor we are again informed they so not work at that call centre and there is no way to contact them.

-July 24 I filed a complaint with the Better Business Bureau. I also contacted Peter Silverman from City TV to ask for help on this issue.

-July 25 Called Samsung to inquire on the status of my claim. Supervisor informs us SAW has been filled out via Transglobal and we will be contacted in 3-5 days.

-July 26 $50 at laundry mat

July 29 Called Samsung to inquire about status. We are told they have the paperwork and are in the process of making a decision. Samsung states we will be contacted by 3pm August 1.

August 1 Samsung fails to contact us by 3pm. I call in and speak with Supervisor Rita who informs us they have the paper work and just need a copy of our receipt and they will be sending another technician to our house via TransGlobal to confirm the problem. States we will be contacted in 3 days.

August 2 $50 at laundry mat

August 6 Samsung called again, I have not yet been contacted by Samsung or Transglobal yet. When asked to speak to Rita I am again informed she does not work at this call center and I am unable to speak with her. Supervisor informs us the SAW paper work has been declined and more parts have been ordered.

August 7 I called Samsung to get things straight as by now I am confused as to what is going on. Spoke with floor manager Jim W. (the only manager who's customer service I have been satisfied with) He informs be that the SAW paper work has never been received from Transglobal, and informs me that all the supervisors I have spoken with in the past do indeed work at that call centre. Jim states he will be dealing with Transglobal and try and help me.

Summary:

I have been waiting for 61 days for my washing machine to be serviced, I have 3 young children and I feel 61 days is an unacceptable time frame to be waiting. I have been lied to on more than 1 occasion by Samsung customer service representatives and I have talked to rudely and unprofessionally by Samsung reps. I am again requesting a replacement machine or better yet a refund so I can purchase a more reliable brand. I am having difficulty understanding why this has to be such a lengthy process.

I strongly recommend to any person out ther to NEVER EVER BUY PRODUCTS FROM THIS COMPANY!!!!

     
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Cheap Products but at Least They Have Lousy Service
Posted by Davidvaccaro on 02/15/2013
I purchased this machine in December 2011. I have had one service call and had to replace both upper rack lever adjusters. I have had to call three times to try to get the second lever (including today). The company is long on apologies and short on service. The lady today said that the previous two service tickets weren't set up properly but assures me that she has got it right. I see design flaws as well. Each silverware rack has only two clip to hold it to the rack so you have to place the silverware carefully or it slips loose. I have a French door refrigerator from Samsung and the icemaker is noisy and slow.
     
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Posted by trmn8r on 2013-02-16:
I saw "cheap products and lousy service" and my first thought was WalMart.

Appliances today are made poorly compared with the past, which is a sad commentary. Evidently the companies must be of the opinion that the majority of consumers value price over quality. This is like Republicans feeling the country slip away from them.

Hope your service call finally works out.
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Dishwasher Does Not Clean Dishes Without Leaving Grit
Posted by Glenna.moses on 08/21/2012
TELLICO PLAINS, TENNESSEE -- I have a Samsung dishwasher. Have had it for about 3 years. Am very impressed with the quietness. But I have very hard water and live in a rural area. I have tried different dishwasher products like Cascade and Finish and Finish Quantrum. I still have dirty gritty dishes. Some dishes look like the water has not even touched them. I try to place them in an order so they do not touch others.

I have cleaned my dishwasher about twice a month. This does not help with the cleaning of my dishes. If I load the dishwasher and use the normal load because I have glasses, plates, bowls, silverware and no pots and pans I still have to use the heavy cycle, which runs about three hours. I would not and will not recommend this product to anyone bacause of the problems I have. I will recommend a GE or a Magtag or a Whirlpool but not a Samsung.

I cannot afford to replace this dishwasher at this time and I have about six to eight adults and sometimes about eight children to feed. I do not want to stand on my feet for over an hour to do dishes when dishwashers are supposed to be for getting things done faster with the least amout of time. If someone could help me with this I would appreciate it. If not, then I will replace with with another product but not another Samsung.

I am a grandmother who babysits my grandkids almost every day. That means being on my feet about all day. Washing dishes is not something I want to be on my feet for any longer that I have to. HELP ME PLEASE!!!!!!!
     
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Posted by madconsumer on 2012-08-21:
is your hard water run thru a water softener? if not, try a filter to remove the iron and other minerals that are in hard water. the grittiness could be sand and other stuff in the water.
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Dishwasher
Posted by Cvstraub on 06/30/2012
Samsung dishwasher to be replaced for 3rd time.

     
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Posted by Alain on 2012-07-01:
You might find this web site helpful: http://www.oag.state.tx.us/consumer/index.shtml
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Washer is junk
Posted by Cycleaddict on 09/17/2010
Do not buy Samsung washer!
Total stinky junk!
Very loud spin.
Samsung service the worst.
Read the posts online.
Search "stinky Samsung washer"
Junk, junk, junk!
     
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Posted by Venice09 on 2010-09-18:
I think you should put those words to music. A catchy tune could be a memorable way to warn people about Samsung's junk.
Posted by Anonymous on 2010-09-18:
Amen!
Posted by BOCSHjunk on 2011-01-14:
I feel kind of bad for you, I currently own a brand new BOSCH dishwasher and I am very dissapointed. I don't know how to feel sorry about my own a BOSCH dishwasher and your purchash but I continue to be very disappointed on how my dishes look after the cycle is completed, and very much disappointed as how the drain and the bottom of my stainless steel tub looks after each completed wash cycle. BUT everyone, I finally discovered how to have really, really real clean dishes and have the bottom of my drain to become scum less and it looks clean too. My finding was is to use more than the recommended amount of dishwasher soap and then the bottom of the dishwasher tub and dishes come out real clean and look like new. But bad news though is that for the environment there will be more chemicals dump into our water streams. So what the verdict people, do we want more chemicals into our precious water banks, or more scum left in the bottom of our dishwasher. Come on now people, you need to make that decision ad stop complaining. What is it? You make a choice and live with it for another 5 to 7 years until this model breaks and vow never to buy a BOCSH dishwasher again.
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company selling Samsung out of warranty washers/dryers
Posted by Ripped off and out of warranty on 01/15/2010
company sold us a an already out of product warranty by Samsung. they have all the washers/dryers and are selling them even though the manufacturer warranty is gone. they do not tell us the warranty has already expired. Samsung customer service is terrbile. have called 10x and all they do is apologize for the inconvenience. you cannot speak to the supervisor, cause they are never available???? (well that is what they tell us). I have had to call b/c our w/machine is not washing properly, all clothese are dingy looking. paid 1000 for crap. the dryer does not dry the clothes properly. customer service is totally lacking when you call. they hang up on you when they feel like it, they are smirky with there "have a nice day attitude", they are very annoying. they insist you fax a receipt and when you do, they say they do not receive it. then they tell you scan it and when you do, they say it hasn't ben attached to your account, wait 2 days then call back, you call back and they still don't have anything but are willing, miraculously, to set up a service call, but don't have anyone in my area, so it will be long distance if I have to call; servcie pepole don't call and have to call Samsung again, they make yoi go through all your private info, then they say they will put in priority status. yeah rightl. so far this has taken 6 months to set up. they are hoping our warranty runs out. terrible company and they should bury their heads due to so much shame. would never buy again!
     
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Posted by Anonymous on 2010-01-15:
I don't understand...are you buying used or scratch and dent? Display or discounted?
Posted by ripped off and out of warranty on 2010-01-15:
brand new
Posted by Anonymous on 2010-01-15:
I really don't like any Samsung products. What I am confused about is the warranty. I thought it didn't start until the product was purchased by the customer? Samsung or the store that sold you the product needs to explain.
Posted by Anonymous on 2010-01-15:
Wait, who was the person selling you the washer and dryer? samsung or another company? I would be blaming the company not samsung
Posted by ripped off and out of warranty on 2010-01-15:
a company sold us the product, and yes you the purchaser's warranty starts the day you buy, HOWEVER, the manufacturer also has warranty, but the product itself was out of the manufacturer's warrantly, cause i guess it sat in their warehouse for over 1 year. this was a boxing day sale.
samsung is not genuine about getting issues fixed.
Posted by bcd on 2010-01-15:
What company sold you the items? Is that company a Samsung authorized reseller? If they are selling used or secondhand equipment, it’s not the manufacturer’s fault. You probably were deceived by someone not affiliated with Samsung.
Posted by Anonymous on 2010-01-15:
BCD, that's what I am thinking and why I asked if they bought used or scratch and dent. Normally, the warranty starts when purchased no matter how long it sits in the warehouse, unless the item has sat so long it is no longer being produced. But that falls on the retailer.
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Washer Quit
Posted by Gabbygirl on 11/13/2009
I bought a Samsung washer in Feb. 2007. Paid about $1000.00 for it. It stopped working in the middle of the cycle after about 2 1/2 years. Every repair person I called said they can't work on a Samsung because they can't get parts. I had to call a company that works on the Samsung products. I was scheduled for Monday Nov 9 09. I made all the arangements for Monday to stay home. Got a call Monday morning about 10AM that they weren't coming. So I was reschedual for Friday the 13th of Nov. for 1PM to 5PM. Again made arrangements to stay home for the day. At 4:20 PM still no repairman. I called the company again and received a call back telling the repairman had gone home for the day. I will never again buy a Samsung product. You can't get parts or a service person with out an act of congress.
     
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Posted by warddw1526 on 2009-11-14:
This should be 2 seperate complaints. Yes your complaint that the machine itself is not working is one. Your whole second paragraph is about the service company.
Posted by qualityappliance on 2009-11-15:
Go to the Samsung website and under support you can locate a servicer in your area that is authorized by the manufacturer.

Did the machine display an error code?

I agree with Ward, Most of your complaint should be with the service company not Samsung.
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Smelly Clothes
Posted by Smelly in Georgia on 07/16/2009
This product works fine howver my clothes smell all the time. I paid over 2K for the Washer/Dryer and pestial set. It's red and looks real good against my blue walls....However my clothes stink. I contacted Samsung and they told me to run a cycle without any clothes or detergent. Hello, I paid all this money for the appliance so I could be more energy efficient not more wasteful. Ok, so I tried that. After ever couple loads, I ran an empty cycle. I thought that worked for awhile. But now my clothes are stinking more than ever. Guess what...the warranty has now expired by about 30 days. So I am stuck with stinky clothes or the expense of having someone look at it. I reget buying this product.

     
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Posted by saj80 on 2009-07-16:
Keep the door of your front-load washer slightly open when not in use. It sounds like you have mold and mildew building up, which is a common problem with all makes and models, and leaving the door open will help remediate this. It won't completely resolve the matter, as you will have to periodically clean the seal around your door with a good disinfectant, but will help.
Posted by Anonymous on 2009-07-16:
You might have a mold or mildew problem, Do as saj said.
Posted by qualityappliance on 2009-07-17:
The root of the problem is from using too much soap. Because the front loaders use such a small amount of water dirty soapy residue stays in the washer after the cycle is complete. Try running a couple of empty loads with a lot of chlorine bleach, 1/2 gal or so, and hot water. You may need to replace the door bellows because the rubber tends to hold the smell once it gets in it.
There is a product caled Affresh that I have heard good reviews about but have not tried it personally.
Posted by CrazyRedHead on 2009-07-17:
I've got a front loader, had it for almost 2 years and I don't have this problem. I did ask where I bought it from and they said to run a load with bleach (preferably white clothes) about once a week on hot water and that should help. Also if you leave the clothes sit in there they will get a musty smell. This is a common problem with front loaders and it has to do with the rubber in the front. You can also wipe it down with bleach and hot water once a week also.
Posted by Anonymous on 2009-07-17:
I run about 1/4 cup of plain white vinegar through my washer in the rinse cycle with every load. Never have an odor in the washer. I also leave the door ajar as someone else mentioned. It is also advisable to dry the bottom portion of the rubber gasket on the door, as the water does not drain out completely. It just takes a couple of minutes, but it's worth it to keep the mold at bay.
Posted by BokiBean on 2009-07-17:
Some of these front loaders are just gorgeous appliances...but too much trouble! Give me a plain old white heavy duty washing machine anyday.
Posted by Nohandle on 2009-07-17:
Agreed Boki. I had an appliance repairman here a month or so ago, he noticed my washer and dryer in the laundry room and commented that before too many years top loading machines won't even be available. He was an older guy and what he based that statement on I don't know. Who wants to "baby" an appliance?
Posted by BokiBean on 2009-07-17:
Amen to babysitting any appliance. I'm a little scared that all our appliances are headed that way.

I'm pretty hard on stuff..but I love the good old tonka truck tuff refrigerators, etc. Of course, they don't have all the bells and whistles but I don't use them anyway.
Posted by Anonymous on 2009-07-17:
Qualityappliance mentioned a product called 'Affresh',They are made for front load type washers and in my experience work well...The customers that have used it have had great things to say about it,and continue to use it.

Good Luck!
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