MT. ARLINGTON, NEW JERSEY -- I purchased a Samsung CLP-300 on 9/10/2008. On 1/7/09 the printer fuser malfunctioned so I sent it back to the Samsung service center in California. They sent it back to me 1/26/09. On 4/14/09 the printer fuser malfunctioned again. So I again sent it back to California to be repaired. I got it back and it worked OK for 2 weeks and malfunctioned yet again. I called the company yet again to inform them that the printer was malfunctioning again. They asked me to return it to California for service again.
I am in Pennsylvania so each time I ship it back to California it takes a week out, time for repairs, and a week back. So they find me a service center that is 45 minutes from my home. I take the printer to the service center and they fix it for the third time. 6/15/09 the printer malfunctioned with the same error as the previous 3 times. I call Samsung who again wants me to send the unit in for repair. By this time it is obvious that this printer has more problems than the fuser - something else has to be making it do what it is doing. I should also mention that I use this printer for business purposes. It has been away being serviced the better part of the time since January.
By this time I am extremely frustrated and ask if there is something Samsung can do as I am extremely tired of dealing with this printer. So they tell me that they can talk to the Corporate Offices to see if they can get me another printer. Someone was supposed to call me back in 2-3 days. No one ever contacted me. I called back on the 22nd - and got a reply that the supervisor was on vacation so my request was not processed until the 19th. So I call back again on the 29th. The CSR tells me that an approval was received on the 23rd but no one bothered to call me.
So they tell me they will exchange my defective printer for a refurbished printer. But they need to put a $200 hold on a credit card to do so. So I give them the number. I received the refurbished printer 7/8/09. I open the box and was ready to put my toners into the new printer and when I opened the cover - there are no guts in this printer. So I called Samsung and they tell me that it is standard practice - I need to move the 2 internal components myself!!! So I do this and hook the new printer up. It tells me there is no ink.
I call Samsung again. They say "oh yeah, those are demo cartridges and will only work with your other printer. We can exchange them but we need to put a $50 hold on your cc." WHAT??? I have been without a printer since the beginning of June. It has been almost a month. So they say they can exchange the cartridges via the UPS Store - over 45 minutes away.
At this point - I've been on the phone for over an hour. No one is willing to work with me. The customer service is the worst service I have ever had. Why should I have to wait longer? The toners should have come with the new "refurb" unit. I am now looking at another week for a printer that is usable.
This printer has been defective since January and Samsung just does not care. They have been unwilling to really help me out with anything. If they really cared they would have just sent me new cartridges over night or 2 day as a courtesy for all of the hassle I have had with their defective product. Or really a new printer with a new warranty since the one I purchased has been broken way more that it has been used.
We bought a Samsung CLX-3160FN All in One Printer from Staples in Regina, SK. The paper jammed horribly at the paper exit area, I called Staples, as my printer was less than a year old. They said they don't deal with it, I would have to go through Samsung directly. This is why I will never deal with Staples again, might I add.
I called Samsung, was told they needed me to fax them the information. Great my fax is broken as it's part of my All in One Printer. So living out on a farm in the middle of nowhere Saskatchewan, I jumped into my truck to drive 35km to the nearest town to fax "Nico-lie" (not his/or her real name) the information. I stressed on there that I need an immediate response, as a small business, our printer is our life line! We can not operate without it.
We waited and waited, no response. Finally my husband opened the machine and it had 5 pieces of paper totally wrapped around the roller in the paper exit area. This was no simple paper jam, as I tried to explain to them earlier when they were trying to force me to go through the steps of troubleshooting for a basic paper jam.
The printer is now broken and sitting in my basement. We were forced to go out 45 km away to the nearest "city" and buy another printer... Sadly I had no other choice but to buy the exact same brand of printer that lies broken in my basement. But to the credit of this store, Tech Solutions Canada located in Estevan, they PROMISED me that if there is any problems, I get to deal with them directly, rather than Samsung. Ahhh the benefits of dealing with a small town store -- where the customer still means something.
Anyway, 2 weeks later, I still haven't heard nothing from Samsung. I called them and told them that I was forced to buy another printer, after not hearing from them. They told me that "Nico-lie" was supposed to have called me back, but just never did. No remorse, compassion nothing, just an "oh well" attitude.
Well all I simply wanted in return was for them to send me, or give me a rebate for 4 new toner cartridges. For me this is a $300 dollar value, that would have made me happy for the $600 and something that I am out on a printer. For them it would have been a very cheap and easy way to make a customer happy as it probably only costs them less than $25 per cartridge. I felt it was a win win situation. But... Nooo. They tell me they can't do that... And that they MAY service the broken printer, but they don't know yet, and may not have an answer for another few weeks.
I tried to explain to them that I DO NOT need 2 printers and that realistically it would be more economical for them just to reimburse me with the ink. But they don't care. They already have my money, I can almost guarantee you I'm not going to see a thing from them.
In closing... I strongly feel that Samsung is not consumer or small customer friendly. They would rather take your dollar today, and not care about whether you'll purchase again from them in the future. If you have a problem they put you off hoping you'll go away. My suggestions are stay away from Samsung products, and when making a big purchase make sure you can deal with the store directly, rather than having to get the runaround from the manufacturers. Thanks for listening :)
I bought the new Samsung sgh-f330 hp in red in early March 2008. After using it for about 2 weeks, I started facing problems such as I had difficulty in receiving smses and incoming calls. I had been calling M1 every 3-5 days. M1 asked me to switch my network mode etc. However, it is only when I on-off my hp then all the msgs came flooding in. However, they are unable to solve my issues and thus pushed me to Samsung. They advised me to call Samsung hotline at 1800-7267864.
After calling, I went down to the repair centre at Plaza Singapura, spoken to the SO-CALLED INCOMPETENT SUPERVISOR NAMED CHRISTOPHER. I told him the issues that I was facing AND CURRENTLY still facing, and requested for a 1-1 exchange as I only bought this phone 1 month ago.
Christopher asked me to fill a form, saying that he will help to expedite my case and that WITHIN 3 WORKING DAYS, I will receive a call from them. He even mentioned "If you need to speak to me, just call 1800-7267864
and mention my name and I will get back to you." However, after 3 working days, there wasn't any calls at all. Thus I decided to call him on Thurs 10th Apr. I spoke to the CSO named JUDY, passed the msg to her and she promised that Christopher will get back to me by end of the day. I waited but to no avail.
On Fri 11th April, I decided to call in again requesting to speak to Christopher. I spoke to CSO JUDY, RIL, RACHAEL, as usual, they promised that Christopher will get back to me by day end. Disappointed, not even a single call. Just on Friday, I called 6 TIMES, even spoken to the supervisor named LATFI. He said he had already put up the msg stating to call me ASAP but he does not know why Christopher did not call me. Thus, I asked by when will I be able to have an answer. Latfi said he couldn't PROMISED as it depends on WHEN CHRISTOPHER WILL GET BACK TO ME.
Being a loyal mobile user for 7 consecutive YEARS, this is the kind of service that I got. I had always supported Samsung pdts, even the new mp4-YPT10. I'm really very upset and utterly disappointed by the kind of service I got. This is even the first time I'm facing problems with Samsung mobile and sad to say that, being the first time, this is how Samsung pushed me off. I'm really utterly disappointed with Samsung.
In addition, it is really unfair on the consumer side, asking them to keep waiting for an answer. I really wonder if ADEQUATE training was given to Christopher? Is Christopher really competent and efficient enough to oversee a shop floor? Did Samsung teach Christopher to provide consumers with such attitude? As a service personnel, let alone say a supervisor, I believe s/he must have the caliber. Christopher, being a supervisor, showed frustrations while handling my problems. How do you think a consumer at that point of time will feel?? Christopher simply made me realized IF I made the right choice in supporting Samsung pdts.
This is a follow up To my post below (Anonymous 1/15/10 7:39 PM)
The T.V. Has now had the entire screen replaced and the 3 internal cables inside. After the screen replacement today the T.V. Is still not in working order. I now have to wait yet again for them to send out a replacement power board and then wait some more for the tech who is 2 hrs. away to get back out here and install it.
I have since hired a lemon law attorney I am posting their name and # here in hopes that some of you will find some solution to your own issues with this horrible company. Consumer Legal Services P. C. 1-888-435-1474. They Are located in L. A. Calif., and I hope that some of you will pursue your issues. There is no fees or out of pocket until they settle your case. I think that it is time for those of us who have made Samsung a brand to let these guys know that we will not be walked on by corporate America anymore. Good luck to you all and please pass this info along through other consumer web sites.
HACKENSACK, NEW JERSEY -- I am writing because I just had a bad experience with Samsung Healthy Living on trying to make a claim on a desktop blood pressure machine (BSD-3007). This machine was purchased at Sam's Club 2 ½ - 3 years ago and came with a wrist cuff machine. I called Samsung Healthy Living to try to get them to honor their Lifetime Warranty and I jumped through their hoops and did their diagnostics.
The first thing they did was try to sell me a cuff. They didn't diagnose the problem and asked if I wanted to take a chance on buying a cuff. I purchased these blood pressure monitors because of the Samsung name and the promise of a lifetime warranty.
They told me they could not honor the warranty unless I had proof of purchase (receipt). There was no mention on the packaging that a receipt was necessary to have the warranty honored; however, that information was only disclosed in the manual and you had to open the box to get the manual to read the warranty terms and if you do that in Sam's Club, you have the potential to lose your membership.
I would like the company to honor their contract with me when I purchased their product. If you had to have a receipt to honor the warranty, it should have been disclosed on the packaging so that the consumer could make an informed decision. As I do not have the receipt and Sam's only keeps a record of your transactions for two years, there is no way for me to retrieve it. I have purchased items from Logitech and Microsoft with multi-year warranties and all they require is for individuals to return the product and they ship a current item to replace it. This is what I would like to happen in this instance.
I have a Samsung bd-c5500/xaa Blu-ray player that would malfunction when playing a dvd. Called support, and was told to ship it in for repairs. I shipped it, 3 weeks later I received it back. A day later it is malfunctioning again, called support and asked if it could be replaced and was told I would have to ship it again before Samsung could replace it, "two repairers are needed before replacing" and "if it could not be replaced, would I settle for an upgrade." I said "I would, because when I ordered this model I thought it was built-in wireless and it was not, so sure I'd like the upgrade."
I shipped the player back a 2nd time and I waited, tracked it online, saw that it had arrived. After three weeks I called (04/13/2011) and was told it had been repaired, shipped and would be at my house by the afternoon of the 14th. When it was not at the house that afternoon, I called Samsung to find out why, after talking to four "e.c.r."(executive customer rep.) and repeating this whole story to each of them I was told by the last "e.c.r." that my player had not been shipped but had been damaged in transit to the repair facility.
I had been waiting for my player and no one bothered to e-mail me and let me know this!! I was informed that Samsung will send me the same model of player if one can be found in stock, not an upgrade like I had been led to believe. I told the "e.c.r" that Samsung could just keep the player of the same model (Samsung bd-c5500/xaa) if an upgrade would not be offered. Needless to say I am not pleased with the way it all turned out. I will repeat this story to my friends and family and hopefully they will not have to go through what I did.
Another life lesson: Do NOT purchase a Samsung Plasma TV! 8 months ago we bought a SAMSUNG 58 in. PLASMA for nearly $2,000. TV looked like fireworks, went off inside. Wolf's Service Center sent a guy to take pics, were sent to New Jersey where they viewed & DENIED our warranty. So, we are just screwed. Why can't they just send a tech to look at it? It hasn't ever been moved or touched! There's not a scratch on it. They say it was "impacted". As I understand it, this is a common problem of denying warranties for "panels" and they will not replace it as they allegedly say they do.
The TV has never been touched or moved in the less than 8 months we've had it. It's the weirdest spider pattern INSIDE the screen. Not a scratch on the system itself or the glass. Just the inside. By examining these pictures you can see why it APPEARS something has "impacted" the screen. If you examine the glass, however, you see it's on the inside and there's not a scratch, mark or blemish of any sort from the outside. This happened on the INSIDE when I was viewing a basketball game on ESPN. I do not ever TOUCH the TV except for dusting with a blue shammy that was provided.
It hasn't been moved in any way since being set up by the store where it was purchased. What could cause such an event? Lesson learned I guess. Next time have to get a different TV, but will be armed with questions and likelihood that watching an NCAA basketball game will cause it to go bye-bye. Now I've received an estimate for replacing the panel: $1350.00.
I've also been given the option (how thoughtful) of purchasing a new one for $1399.00. Wow... BTW, I purchased the TV at Video Only here in Portland, and until this horrifying experience had great experiences. I'm not sure I can blame them for selling the flawed TV, but what Samsung is doing in my mind constitutes "fraud". Looks like an attorney will now have to be involved and we'll go after both Samsung AND Video Only.
KENDALLVILLE, INDIANA -- Purchased TV at hhgregg in Ft. Wayne, Indiana on December of 2006. They offered me an extended warranty (service agreement) for about $450 and I declined because of the high cost. The TV started shutting off on its own right out of the 12 month factory warranty period. Contacted Samsung and they immediately resolved the issue for me (out of warranty mind you) with no out of pocket expense being incurred by me. They sent a service tech to my home and replaced the part that was causing the issue. They even offered to provide me with a six month warranty to cover the parts and labor in case I had the same issue again. (I accepted).
A few weeks ago I started having an issue with spots appearing on the screen and can only explain it as looking like stars in the sky but only on my what used to be beautiful 1080p screen. I called Samsung and they informed me that my warranty had long been expired but offered to have someone higher up the food chain look at my complaint and call me within a week to let me know their final verdict. A few days labor Samsung called to let me know that they had decided to offer to pay for any parts needed to repair my three year old television. They set up the service for me (in home) and I paid a labor fee of $250 for the repair.
I thought it was a little pricey to get the DLP fixed until the service man told my wife that the parts cost over $800 and it included a new bulb that cost $200 or more itself. I am watching Discovery HD now on my 1080p DLP and it is amazing. I am very happy with Samsung and just purchased a 46" 1080p Samsung LCD to hang in my front room and I will not buy any brand other than Samsung because they have gone out of their way to make this consumer happy. I am getting ready to buy a couple of their Blu-Ray players to hook up to my two great Samsung TV's!
33544 -- Bought a Samsung plasma TV at Best Buy on 2/23/2009. Bought it at a local retailer at Best Buy in Wesley Chapel, Florida. And there was no accessories. Called Samsung and their service stinks and 2 weeks later I have nothing but a TV and a power cord. Issue with plasma TV and they can't seem to get it fix it right. Had a technician at my house and was very nasty and short and even had a Samsung service shirt on and when I called them they troubleshoot the issue over the phone and switched the main board out even worse now... The technician sucks...
Well so any ways I did not receive the remote, stand, or any accessories with it in the box. I called Samsung and said they would send to me and has been 2 weeks as of today. So all I have received is screws and cleaning cloth from Samsung and nothing else. Well at their 800 Samsung number no help. They get you over to their ecr department. Well so anyway they have tickets regarding my issues and that they had to reprocess my accessories today 3-9-09 and they're going to send out another tech which is a joke. And then resend the accessories.
At this point I have been hung up on every time you ask for a supervisor at Samsung. If you call 1-800-522-7311 this is a number they don't give you so I gave it to you. Samsung tech support is a joke and so is where I bought it from. There is a lot more issues with Samsung but would take so much longer to add more. I could not get no email address for Samsung but here is the address to write to: Office of the Presidents, 400 Valley Road Suite 201, Mount Arlington, NJ 07856.
I took this television back and yes got my money back. From what I understand since Pioneer is going out of business almost all of their TECHNICIANS are going to Panasonic so that means that Panasonic technology will be be even better.
RICHMOND -- I purchased a Samsung side by side fridge at Best Buy, 8/2008. The fridge was delivered, installed and we were told that it would take 24 hours to cool down. We waited a day before we put food in it. We then started to notice that the food wasn't cold -- it was almost room temperature, spoiled milk, sticky meats.
I called Samsung and they immediately took our information and got us in touch with A-1 Appliance in Glen Allen, VA. They came out within 2 days, diagnosed the problem, informed us that it needed a front control board and also a Main Control board and they would order the parts and would contact us when the parts came in.
On 12/9/2008, they were back at our house and the repair tech indicated that he put the parts in. My husband was home and said that the front control board was never replaced, the only board that was replaced was the main control board. I immediately contacted the repair shop. I've lost so much food in that fridge because it would stop cooling.
Well, the owner Jackie and I talked and I advised her that the front control board was not replaced. She said she would call me back. Within 5 minutes she called me, said she called the tech back into the shop and checked his truck and the parts were replaced. OK, I said, "I'm not a repair tech, but my husband isn't dumb either. We will wait and see if it works right", within 2 days I was calling Samsung back up.
They once again got us in touch with A1 appliance. They sent another tech back out on 12/12/08 and he checked the fridge and advised us that the front control board had not been replaced (same company, different tech). I called the owner of the company and advised her to "Chris's" findings, she said that was not accurate.
I called Samsung customer service and advised them of the problem. I was told that they were going to issue a check for the replacement of the fridge. All the dealings with Samsung have been very helpful, my problem has been with the repair companies. Would I buy another Samsung fridge... NO, I'm waiting for the refund so I can purchase another of a different brand.