I Just purchased a new Samsung glass top washing machine. It has been used maybe 4 times. By simply placing a laundry basket on top of it I now have surface scratches all over the glass top. After spending two days and over five hours on the phone Samsung can't even tell me if the top is glass or plastic. Most disturbing is that when they finally got me through to the repair department I was told that this is cosmetic but that they (Samsung) would do a one-time courtesy free repair and that I simply had to call Samsung's ECR dept. Upon calling them to find out where to send the pictures of the damage I was told that they don't do that type of thing.
I called the repair department back and was told "they do it all the time, it just depends on who you get on the phone and what they're willing to do for you". At this point in time I'm left wondering why Samsung would produce a product that the very act of using would cause damage, why the representatives can't tell me what the product us made of (plastic or glass) and most disturbingly why am I being singled out for discrimination regarding this one time good faith repair?
On May 23rd, 2014 I received and with Verizon's tech support set up what was supposed to be my new Samsung Galaxy 4 phone. My nightmare began when I realized that contacts transferred to the phone were missing. Thank heavens I still had most of them on my computer. However, I was missing some and had to retrieve them from the persons involved. I later learned that the backup was not happening and per Samsung customer service I had a bad data connection. They required me to send it back to them, they would test it and return a new one to me. I would have no way of charging my phone for more than a week.
I then contacted Verizon who processed an exchange. On Saturday September 20 I spent 2 plus hours on the phone with Verizon tech trying to determine what was wrong with the phone. The final decision was a HARD RESET which annoyed me very much since I now had to redo everything I had done previously. This phone has dropped my email account four (4) times. I am still missing the lost contacts and Samsung's answer is I should return it and they will test and repair. So, this senior citizen should do without a phone until Samsung repairs the piece of JUNK it originally sold.
Tell me, if I fall and I cannot get an emergency service should I sue Samsung? I can assure you my son would. This kind of poor service tells me Samsung does not give a damn about the consumer. I paid for a new phone I only want one that works properly. My advice to everyone leave this company alone.
Samsung does not care about their customers or the investment their customers make in their technology. They just want your money, more money. My Galaxy Note 10.1 is less than 10 months old but I cannot fully use it because I am stuck on an outdated operating system. I have called Customer support no less than 10 times asking when the KitKat 4.4.4. OS will be release for my device and today I was told it may not be. Why? Because Samsung is so busy pushing out new $500.00 devices to new customers they fail to keep current customers updated.
Now if this were the worst, it would be digestible. But when I ask how much of a trade in value they will give me for my less than 10 month old device, in perfect condition, I am told $40.00! Really? It sounds like they just want my (your) money! Beware with your money if you are considering Samsung as your technology device provider. I will post this on every website I find to warn everyone of the horrible customer service I have received by a company that is collecting big American dollars. Thank you very much.
SOUTH KOREA, NEW YORK -- I have a Samsung Galaxy 2-10.1 GT-P5113 and my problem is that it takes a full two (2) minutes to turn on and be activated. By contrast my Apple iPad2 takes a nano-second to activate. No problem at all with the Apple iPad2. I have e-mailed and complained on their Facebook page in addition to calling their support phone Nbr 18552786363 (WiFi). Nobody at support can explain why it takes so long and my emails and Facebook inquires amount to zilch. I will say that Samsung is 98% of the time very professional. I never have any problems with them except the long activation waiting on my Samsung Tablet. Why the hell can't they make their Tablet activate faster?
I have been told that their Samsung phones activate instantly. Why can't the Tablets? Why the hell do users have to wait 2 full minutes to get on the Web? They cannot give one satisfactory explanation and I and millions of other users are just SICK & TIRED OF WAITING TWO (2) MINUTES TO GET ACTIVATED. I want to rectify this deficiency regarding their Tablets.
FORT MYERS, FLORIDA -- For over 10 years I've been a faithful consumer of this product, until now, when I had bought the Samsung gal sg4 on Aug 30, 2013 because my previous sg2 kept malfunctioning. I had it replaced twice and didn't want another sg2 due to possible duplicate future problems. So I felt forced to upgrade to the sg4. I heard such good things about through commercials & ads, (& without any “expected” discounted help from Sprint or Samsung), I had to pay full price. The phone freezes all the time and is much slower than the sg2.
I expected it to be so much better as I read it was in articles and reviews. I think it's worse. The battery doesn't last long at all either and with "no flash support" I can barely get popular videos or animated cartoons that many others get on their phones. I got more with the sg2! I've talked to others who have the same complaints about their sg4 also and wish they never upgraded. Are we supposed to be having all these problems with this phone??? Is there anything that can be done while "waiting 2 years" for our contract to be up??? :( Thanks.
NEWPORT NEWS, VIRGINIA -- I have call 5 times because my dishwasher does not work - the past (3) three times I have been given a work order number and told that a factory service company would call me within two (2) days - it is now three (3) days after getting my third work order number and NO CALL! I also own three (3) flat screen Samsung TVs and luckily I have not needed any service. In a very few minutes, I will be calling them again. BASED ON MY CURRENT EXPERIENCE -- I RECOMMEND THAT YOU DO NOT BUY ANYTHING WITH SAMSUNG'S NAME ON IT.
EVANS, GEORGIA -- I just purchased a Samsung Washer/Dryer combo on 9/24/2013. The model number on the dryer is: Dv50f9a7evw/a2. I paid over $2000.00 for the set. One month and 3 days after purchasing the set I did a load of clothes and when I took the lint filter out to clean it, the little door flap that is attached to the lint filter popped open and fell onto the floor. When I tried to put it back on I noticed that the pegs holding it on had completely broken off. So without it the lint literally falls into the dryer bottom, which can cause a fire. I called Samsung and their response was oh we don't cover physical defects.
After going back and forth with them that I have only used the washer and dryer maybe a total of 10 times, because the products had to be ordered after I purchased them and it took a while for delivery. So anyway, I told them that the product had to be defective and I had just paid that amount of money and bought an extended warranty. Their response was basically... oh well you need to go to samsungparts.com and buy a new one.
I wanted to warn anyone thinking of paying this much for a washer and dryer... shop around first. I can't believe that after only a few uses that it would break first of all and after paying that much for something they wouldn't even have the decency to send me a replacement part. So I'm now out another $35.00 for a lint filter. What a rip off. Horrible customer service!!! I will NEVER buy another Samsung anything just because of the customer service attitude I just encountered. Buyer Beware of Horrible customer service. They are so big they just don't care.
VENTURA, CALIFORNIA -- I purchased this built in Samsung microwave in June of 2011 and after only just under two years, the fan and light buttons just fell off, well actually fell into the panel. I spoke to Samsung and they told me that they couldn't help me in any way but refer me to a certified repair service. We all know that no one is going to come to the house, if they will come, and make any sort of repair under $200. So I will probably find another brand and have to pay to get a new one and have it installed.
I certainly am very disappointed in the quality of Samsung's product and their painfully "polite" continuous line of NO, No, No. They even said that there was no supervisor available while I was on the line but one would call in 24-48 hours. Such tactics to just make you go away are just disgusting.
SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience. Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call. This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.
NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order. After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLU-RAY/DVD Player was not functioning, even though the DVD player was working properly.
The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead (because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.
Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first-hand, why Apple won the lawsuit against Samsung!
Simply stated: I will not purchase a Samsung Product ever again! Samsung and its affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory -- 100% Satisfaction Guarantee -- provided you meet ALL of the REQUIREMENTS.