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93 Reviews & Complaints
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Problem Cell Phone
Posted by Trevor_hoopp on 04/23/2013
SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience.

Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call.

This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.
     
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NO Return/Non-Refundable Special Orders: Wireless Adapters/Accessories for Samsung Products
Posted by EConnor973 on 02/22/2013
NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order.

After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLUE RAY/DVD Player was not functioning, even though the DVD player was working properly. The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead(because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.

Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first hand, why Apple won the lawsuit against Samsung!

Simply stated: I will not purchase a Samsung Product ever again! Samsung and it's affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory--100% Satisfaction Guarantee--provided you meet ALL of the REQUIREMENTS.
     
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Warranty Service Denied
Posted by Rjsb312 on 01/10/2013
PLANO, TEXAS -- My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com.
On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029.
Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger.
If the phone had true water damage then it would not operate at all.
I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs.
Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones.
The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start.
Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.


     
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Posted by At Your Service on 2013-01-10:
I'm sorry to hear of your frustration. There is a moisture sensor tag within the phone which changes once water/moisture is present even if it is then dried out. This would be the only way I'm aware of that such determination would have been made.

If you pay for cell phone insurance with your service, you could look into replacing it that way.

Best of luck.
Posted by leet60 on 2013-01-10:
AtYourService is correct. While the phone may not have been exposed to rain, dropped in water or had similar instances occur, it may have been exposed to enough moisture to activate the sensor. The sensor(s) (some phones have several)is little more than "litmus" type paper that will change color when exposed to moisture - moisture can be as simple as a humid evironment, perspiration and up to immersion in water. Once the sensor changes color the warranty is invalidated.
Posted by Obsfucation on 2013-01-10:
There is a little known fact about those moisture sensors. It is generally located in the batter compartment, and something like 80% of new phones delivered have them already triggered. What they don't tell you is that there is a second one located internally in the phone, not accessible by the user, and if they *really* want to detect moisture damage, the second sensor is the one that really counts. The first sensor exists purely so that they can do what they did with the OP.
Posted by saj80 on 2013-01-10:
This is standard procedure used by Samsung to deny warranty claims. They did the same thing to me when I sent in a phone that stopped working, and other than living in a somewhat humid environment, no other access to moisture. Since that time, I have refused to purchase anything with the Samsung name on it.
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Mobile Phone Not Working
Posted by Ekarlis on 11/26/2012
CINCINNATI, OHIO -- I bought this phone at Target for my wife six months ago. The phone worked for about three weeks & went dead. All attempts at charging failed. Since I have the exact same phone, took battery out & replaced in my wife's phone,

same thing. I have sent this phone twice to the repair station in Texas & it comes back with the same problem. This is a lemon phone & they will not replace it. Samsung is stupid, they have spent hundreds of dollars to repair a $15 phone, when they could replace it & have a satisfied customer.

I am going to Corp in North America to ask for a replacement phone.
     
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Samsung Front Loading Dryer Problems
Posted by Deeclint on 09/11/2012
WARNER ROBINS, GEORGIA -- I purchased a Samsung front loading dryer Jan 2010 from Lowes. Thank goodness I purchased an extended warranty. Six months ago, the dryer quit drying the clothes. A & E repair out of College Park replaced the drying element. Just this week, the dryer would not turn on. I was told by the A & E repair man that the motor had quit this time and he was ordering a new one. This dryer is only 2 l/2 yrs old. I would never purchase and Samsung or any kind of front loader. This should not be happening with a dryer that is a little over 2 yrs old.

The other bad news is, A&E who is the repair company orders the part and has it sent to your home and then he said he could not come back before Oct 18, (10 days) to install the motor. So, I'm not pleased with the way you have to wait so long to have it repaired. By the time the new motor is put in, it will have been a little over 3 weeks for a repair to be done.
     
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Posted by AJ on 2013-08-26:
I'm having the same issue with mine. As soon as it's fixed I'm selling them and going with a better brand.
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Fridge product defect
Posted by Dorothypreston48 on 09/04/2012
REIDSVILLE, NORTH CAROLINA -- I purchased a Samsung fridge (french doors freezer at bottom) 2 1/2 years ago. My seals in the doors both top and bottom are pulling and ripping out. I called Samsung about the problem and they said that since it was so far out of warranty that they would not pay for repairs. They will send someone out but I am responsible for the repair bill. I think this is unfair, I could see it if it was a malfunction but it is not. It is a product defect. Needless to say I will not be purchasing another Samsung product.
     
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Terrible Phone and Service
Posted by on 08/12/2012
SONORA, CALIFORNIA -- 6 hours after getting this phone I had to take it back to Walmart to get it replaced. The battery would not hold a charge for more than a hour. Then getting each refill became a nightmare. Customer service at Samsung was not friendly and just kept telling me to take the battery out of the phone to 're set' it. This went on for 10 months. I was charged for the time I was not able to use the phone since the reset I was told to do often didn't fix the problem and the phone was unusable. Too many problems with the individual problems to mention on the phone itself but I will tell you I am a nurse. I go to peoples homes. I used my phone three times in the last month to call 911 and the phone did its old trick and turned itself off during these calls. Peoples lives were in my hands and I had to get other people to call for me. NOT GOOD AT ALL. I just purchased a new cell phone. Unfortunately where I live the choices ore few. I got the new ZTE Merit. I pray it does not fail me. I am not happy with the service or the phone. Walmart says they can't help. SOMEONE WILL HELP MAKE ME HAPPY.

Grace Wallace
     
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Posted by trmn8r on 2012-08-12:
A cell phone should not be relied upon in any home where there is a person who may need emergency care - they should have a land line. My mom had one, and we wouldn't have been without it.
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Samsung Customer Service
Posted by Dooglewildcat on 05/03/2012
Samsung's customer service is the worst ever!!!!!!!!!! I will never buy another Samsung product for that reason! I have a problem with my phone and when I called they were very rude! I was explaining my situation and they kept cutting me off. They told me there was nothing they could do for me. I asked them if I could speak to a manager and they told me that they were all busy and that if a manager was ever not busy they would call me back? Really?! That was just a way to get me off the phone, so I didn't get my issue fixed and they were very rude! I have bought a lot of Samsung products in the past and I will NEVER buy another!!!!!!!!!!!!!
     
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Posted by trmn8r on 2012-05-03:
What was the issue, and what were you specifically told about it? This may be related to why you would or would not be forwarded to a supervisor.
Posted by Exactsametreatment on 2012-05-03:
WOW! I got the exact same treatment by Samsung today. Their LCD tv that I got as a Christmas gift just died on me this morning. They were so horrible to me. It is under warranty but I have to ship it out to them or haul it into a service center. They have told me so many lies. They will not dispatch a technician to come here. I have explained to them that I have a broken toe and cannot get the tv in to them. I am truly thinking of sending it in the box that my cat has peed in many times that I keep in the storage shed. Funny, he chose the Samsung box to use as his litter box. I am sending it in the stinky kitty pee box. HA!
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I'm being scammed by Samsung
Posted by Nirzwanbandolin on 04/19/2012
ABINGDON, MARYLAND -- Hi so I thought I would post this because I am having a hard time with Samsung. I have a Samsung captivate. It is a terrible phone of course, but at least mine worked...until recently. It wouldn't make calls any more. I was told by both AT&T and Samsung that it was mandatory to get the 2.3 update (gingerbread), which totally bricked my phone during the update. Samsung told me to send it in and it would be covered since I was told to get the update by them. A week and a half later I get a bill in my inbox for more than I paid for the phone saying there was a hardware issue that was the cause of not being able to go from 2.2 to 2.3 and that it wasn't covered. I of course called to dispute this and they refuse to tell me what the hardware issue is! I couldn't believe it! The note the 3 people I got bounced around to said there was a hardware issue preventing the update from 2.2 to 2.3. How can a hardware issue prevent the software update? They wouldn't give me any more information. They said either pay or we are sending you back your dead phone. They wouldn't even put it back on 2.2. I asked to speak to a supervisor and that request was denied. They sent me to another department and that person had no other information and he too refused to let me speak to a supervisor! How can they do this? They are scamming me and I want to know what action I can take. If anyone has any advice, I would be glad to hear it. AT&T said they couldn't help me because it was an issue with Samsung.
     
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Posted by KevinTX on 2012-04-19:
Was your phone hacked in any way? If so, that may be the problem.
Posted by trmn8r on 2012-04-19:
They may be scamming you, or they may be telling you the truth. Kevin asked a good question. I don't have any suggestions, but I can understand why you want to know exactly what the hardware issue is you are being asked to pay for.
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Dryer out of service 5 weeks
Posted by Robinbunch0628 on 03/10/2012
My dryer's heating element failed in 2 years of use. I have been waiting 5 weeks for the part to arrive.
     
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Posted by Venice09 on 2012-03-10:
Assuming the heating element is the coils, the same thing happened to my dryer (different brand). The problem turned out to be the lint filter. I always cleaned off the lint but didn't realize there was a buildup of fabric softener clogging the screen. The service tech held the filter up to the light, and I couldn't believe it. The screen was completely clogged. So I scrubbed the filter clean and stopped using fabric softener. Problem solved. And I don't even miss the softener. One less thing to buy.
Posted by ok4now on 2012-03-11:
Good advice Venice. I'll stop using it.
Posted by Venice09 on 2012-03-11:
If you really like fabric softener, you don't have to stop using it. Just make sure the lint screen doesn't get clogged. The lack of air flow burned out the coils. If you keep the screen clean, that won't be a problem. But I was so turned off by the gunk I saw on the screen that I just stopped using softener altogether because I figured the residue must be on the clothes, too. The tech said fabric softener sheets would cause the same problem, so I also stopped using those. I miss the sheets because they cut down on static in the dryer, but I don't miss them enough to go back to using them.
Posted by ok4now on 2012-03-12:
Shop Rite had a sale on Tide HE with the fabric softener in the detergent. You can actually smell it. This saves money so you don't have to buy and add it separately. To my surprise it actually worked. The clothes came out soft with a mild pleasing fragrance. Give it a try.
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