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94 reviews & complaints.
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The Worse Repair & Customer Service
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This is the 2nd time & 2nd Samsung television Model#LN32A that has broken a few months apart & they are giving me the serious run around. 1st broken 8/12/09 because it would not power on Samsung repaired it 8/26/09. 12/14/09 the TV has No sound & black screen. 12/14/09 called Samsung 800-726-7864 @ 8:09am s/w Kathy-Samsung could no longer help me with my t. v. & refused to TRANSFER CALL TO SUPERVISOR. Of course she was wrong & my television was still in warranty! 12/14 Rebecca ext.10556 who set me up with repair service with AT&T Connect Tech & extended the warranty until end of the month. AT&T ConnecTech 1stTechnician came out Monday explained parts Samsung sent were defected & they had to re-ship parts. 12/22 AT&T ConnecTech 1stTechnician scheduled to come & fix t. v. AT&T ConnecTech 1st Technician never came & could not be located (MIA) by the company who called him several times & he simply didn't respond to their calls or mine. AT&T ConnecTech 1stTechnician had the parts & the notes regarding the repair issues. AT&T ConnecTech nor Samsung could contact the 1st tech & had no clue what repair issues he discovered. I called AT&T ConnecTech about 8 times (Darren @2:25pm Dustin, Jennifer 76056, Anna 75060, Mark, David 75301) to find these guy try to set up another tech to come to my dismay. I called Samsung regarding the missing Tech I s/w Samsung's Ashley REFUSED TO TRANSFER TO SUPERVISOR stating that the missing parts & tech was not an issue for a Supervisor. S/w Toi-Samsung who tried to schedule incompetent AT&T ConnecTech Technician again. S/w Jasmine-Samsung set up service with SmartHelp new company. 12/26 5pm SmartHelp sends tech who says I need & he will order T-Con or Panel board &/or Main board.

SmartHelp could/would NOT use the parts from the other service company so they re-ordered parts. 12/23 Samsung's Rosie calls SmartHelp & they give her part need info she refused to check status of parts for me. Instead of the new company SmartHelp coming out Samsung sends AT&T ConnecTech 1st Technician again who could NOT fix the TV again. I called Samsung & they gave me the complete run around we have to give you a call back In 3-5 days & would not let me speak with a supervisor. 12/29 TimothyExecutive Customer Service hung up on me, s/w Julius-Executive Customer Service 800-522-7341 they all kept tryna make me wait again for 3rd time up to 3-5 business days to reschedule tech, 3-5days to speak with a supervisor, 3-5 business days to transfer to the "Back Office" department. I GOT THE RUN AROUND. I received a part in the mail 12/29 called 12/30 per RebeccaExecutive Customer Service I have to wait 3-5 days for a call back on this issue.

1/5/10 Samsung sends AT&T ConnecTech 2ndTechnician again who says I need the main board because the T-Con didn't work. I explained that the previous techs already knew this & both ordered parts already, the 1st tech was from his same company AT&T ConnecTech shouldn't the notes be in the system. He tells me that the t. v. needed a main board which I ALREADY KNEW FROM AT&T ConnecTech 1st Tech & SMARTHELP TECH THAT PREVIOUSLY CAME! He re-orders a main board now for the 4th time!

AT&T ConnecTech/Samsung changed my appointment number 3 times & their notes were mangled & they are extremely incompetent. 1/7/10 I s/w AT&T ConnecTech Eddie 67469 @3:40pm about the status of my repair - first he didn't know if parts were even ordered. Then he discovered that the ticket and parts order were CANCELED after the AT&T ConnecTech 2ndtech already placed the order & gave me the invoice stating he placed the part order on his visit 1/5/10. Eddie 67469 says he would have to re-order the part (main board) & reschedule a tech to come out in 5 more days!

How can they give a person the run around like this? How could my parts order be canceled? Why is it that Samsung refuses to accept my calls? Why do they continue to send AT&T ConnecTech the most incompetent company I've ever experienced? This issue has been ongoing for a 26 or so days almost a month I pay for cable & my t. v. that's under warranty & is less than a year old is broken for the 2nd time& the 2nd television with the SAME EXACT DEFECT!
     
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Anonymous on 2010-01-07:
I personally won't own another Samsung product again. I have had more than one Samsung product and they were ALL lousy. Never again.
IhateSamsung on 2010-01-07:
I'm still in awe or awe-struck that my fairly new t.v. is still sitting here broken going on a 1month nevermind the fact I pay for dvr cable on a box being unused! I can't believe they allow Samsung to get away with this "RUN AROUND GAME"! SMH
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7-14 Days Samsung Customer Service
Posted by on
To whom it may concern,
I bought a Blue-Ray DVD player back in May, 2009. I just use it most 3 times. The first 2 times, I played it with regular DVDs.
Then the 3rd time I tried it with a Blue-Ray DVD. Then after that I tried to hook up with Netflix, when I got connect with the internet,
there was a message pop-up asking me to upgrade the firmware. I clicked "Yes". After upgrading it, my Blue-Ray DVD player did not work at all.

Then I called the Customer Service on 08/16/09. They told me to send to them for a repair. I sent it out on 08/18/09. I got an email on 08/25/09 that they received my Blue-Ray DVD player for repair with a tracking number and I should receive it back within 5 business days.
I waited for more than a week. Then I used the tracking number on the Service Tracking website to see what happened, nothing was shown.

I called the Customer Service, they said that the system just updated, and it should show something. They told me to check back the next day. The next day, still nothing was shown. I called again.... The same story was told, that the system was just updated and told me to check back tomorrow. They are such lame excuses. And I did check on the next day. Nothing was shown on the website. And the Service Tracking website is a useless website, because it shows only the Ticket Number, the Service Requested Date, the Customer's Unit Received Date, and the Current Status. After chatting, the Current Status was changed from Open to Close, nothing was actually updated. By the way, these phone calls were made on early September, 2009.

I called the Customer Service again they gave me the phone number (1-888-685-1349) to contact directly to the Repair Service department. They said that they could not find the part to replace it. They have to do the exchange for my Blue-Ray DVD player. That means they will send me a new one. I have to waited for 7-14 days for it. After 14 days, I decided to use the chat option they have to ask about the status of my Blue-Ray DVD player. The guy told me that he will put in for the approval for the exchange. That means 7-14 days I have been waiting for nothing to happen???

After that, Each time I called or chatted, I was told to wait for 7-14 days, but they did nothing. I don't believe them anymore.
And each time they told me that the exchange was approved on different dates??? 09/12/09, and then 09/14/09, and now 10/01/09.......?????
This time they gave me the phone number to speak to the ECR (Executive Customer Relation) (1-800-522-7341). I called them, they said that they will look in to it and give me a call back later. I have not received any calls back from them.... So DO NOT WAIT for their calls back, they DON'T.

Even with ECR, they do nothing. One of the ECR, telling me that she does not know what happen to my Blue-Ray DVD player why it takes so long.... That is her answer, after that nothing is happening. No one can give me a clear explanation.

On 10/01/09, I received an email telling me that they are in the process of the exchange, and I should receive the Blue-Ray DVD player in 7-14 days.... again.....

By now (10/09/09), it is more that 7 days, and I decided to call them every day until I receive my player.

I just called this morning.... She told me that I have wait for 7-14 days.... again.... and nothing happens on the shipping tracking number.

For me, I think if they do things in a timely fashion. They do not need CSR or ECR, because they do nothing. They just tell the customers to wait for 7-14 days, that's all they do to delay and collect paychecks. They are such a waste of time and money for Samsung and the consumers. Instead of reading the consumers' calls or complaints on their system and telling them to wait for 7-14 days, they should do something and follow up with it.

Now I'm still waiting and calling them every day.....
     
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Shame on Samsung - Terrible Customer Service
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MT. ARLINGTON, NEW JERSEY -- I purchased a Samsung CLP-300 on 9/10/2008. On 1/7/09 the printer fuser malfunctioned so I sent it back to the Samsung service center in California. They sent it back to me 1/26/09. On 4/14/09 the printer fuser malfunctioned again. So I again sent it back to California to be repaired. I got it back and it worked OK for 2 weeks and malfunctioned yet again. I called the company yet again to inform them that the printer was malfunctioning again. They asked me to return it to California for service again. I am in Pennsylvania so each time I ship it back to California it takes a week out, time for repairs, and a week back. So they find me a service center that is 45 minutes from my home. I take the printer to the service center and they fix it for the third time. 6/15/09 the printer malfunctioned with the same error as the previous 3 times. I call Samsung who again wants me to send the unit in for repair. By this time it is obvious that this printer has more problems than the fuser - something else has to be making it do what it is doing. I should also mention that I use this printer for business purposes. It has been away being serviced the better part of the time since January.

By this time I am extremely frustrated and ask if there is something Samsung can do as I am extremely tired of dealing with this printer. So they tell me that they can talk to the Corporate Offices to see if they can get me another printer. Someone was supposed to call me back in 2-3 days. No one ever contacted me. I called back on the 22nd - and got a reply that the supervisor was on vacation so my request was not processed until the 19th. So I call back again on the 29th. The CSR tells me that an approval was received on the 23rd but no one bothered to call me.

So they tell me they will exchange my defective printer for a refurbished printer. But they need to put a $200 hold on a credit card to do so. So I give them the number. I received the refurbished printer 7/8/09. I open the box and was ready to put my toners into the new printer and when I opened the cover - there are no guts in this printer.

So I called Samsung and they tell me that it is standard practice - I need to move the 2 internal components myself!?! So I do this and hook the new printer up. It tells me there is no ink. I call Samsung again. They say oh yeah, those are demo cartridges and will only work with your other printer. We can exchange them but we need to put a $50 hold on your cc. WHAT??!!?? I have been without a printer since the beginning of June. It has been almost a month. So they say they can exchange the cartridges via the UPS Store - over 45 minutes away.

At this point - I've been on the phone for over an hour. No one is willing to work with me. The customer service is the worst service I have ever had. Why should I have to wait longer? The toners should have come with the new "refurb" unit. I am now looking at another week for a printer that is usable.

This printer has been defective since January and Samsung just does not care. They have been unwilling to really help me out with anything. If they really cared they would have just sent me new cartridges over night or 2 day as a courtesy for all of the hassle I have had with their defective product. Or really a new printer with a new warranty since the one I purchased has been broken way more that it has been used.
     
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Samsumg Is Not Consumer Friendly - Beware
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We bought a Samsung CLX-3160FN All in One Printer from Staples in Regina, SK.

The paper jammed horribly at the paper exit area,I called Staples, as my printer was less than a year old. They said they don't deal with it, I would have to go through Samsung directly. This is why I will never deal with Staples again, might I add.

I called Samsung, was told they needed me to fax them the information. Great my fax is broken as its part of my All in One Printer. So living out on a farm in the middle of no where Saskatchewan, I jumped into my truck to drive 35km to the nearest town to fax "Nico-lie" (not his/or her real name)the information. I stressed on there that I need an immediate response, as a small business, our printer is our life line! We can not operate without it.

We waited and waited, no response. Finally my husband opened the machine, and it had 5 pieces of paper totally wrapped around the roller in the paper exit area. This was no simple paper jam, as I tried to explain to them earlier when they were trying to force me to go through the steps of troubleshooting for a basic paper jam.

The printer is now broken and sitting in my basement.We were forced to go out 45 km a way to the nearest "city" and buy another printer... sadly I had no other choice but to buy the exact same brand of printer that lies broken in my basement. But to the credit of this store, Tech Solutions Canada located in Estevan, they PROMISED me that if there is any problems, I get to deal with them directly, rather than Samsung. Ahhh the benefits of dealing with a small town store.. where the customer still means something.

Anyway, 2 weeks later, I still haven't heard nothing from Samsung. I called them and told them that I was forced to buy another printer, after not hearing from them. They told me that "Nico-lie" was supposed to have called me back, but just never did. No remorse, compassion nothing, just an "oh well" attitude. Well all I simply wanted in return was for them to send me, or give me a rebate for 4 new toner cartridges. For me this is a $300 dollar value, that would have made me happy for the $600 and something that I am out on a printer. For them it would have been a very cheap and easy way to make a customer happy as it probably only costs them less than $25 per cartridge. I felt it was a win win situation. But... Noooo. they tell me they can't do that.... and that they MAY service the broken printer, but they don't know yet, and may not have an answer for another few weeks. I tried to explain to them that I DO NOT need 2 printers, and that realistically it would be more economical for them just to re emburse me with the ink. But they don't care they already have my money, I can almost guarantee you I'm not going to see a thing from them.

In closing... I strongly feel that Samsung is not consumer or small customer friendly. They would rather take your dollar today, and not care about whether you'll purchase again from them in the future. If you have a problem they put you off hoping you'll go away.

My suggestions are stay away from Samsung products, and when making a big purchase make sure you can deal with the store directly, rather than having to get the run around from the manufacturers. Thanks for listening :)

     
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Ultimate Bad Service From Plaza Singapura
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I bought the new Samsung sgh-f330 hp in red in early March 2008. After using it for about 2 weeks, I started facing problems such as I had difficulty in receiving smses n incoming calls. I had been calling M1 every 3-5 days. M1 asked me to switch my network mode etc. However, it is only when I on-off my hp then all the msgs came flooding in. However, they are unable to solve my issues and thus pushed me to Samsung. They advised me to call Samsung hotline at 1800-7267864. After calling, I went down to the repair centre at Plaza Singapura, spoken to the SO-CALLED INCOMPETENT SUPERVISOR NAMED CHRISTOPHER. I told him the issues that I was facing AND CURRENTLY still facing, and requested for a 1-1 exchange as I only bght this phone 1month ago.

Christopher asked me to fill a form, saying that he will help to expedite my case and that WITHIN 3 WORKING DAYS, I will receive a call from them. He even mentioned " IF YOU NEED TO SPEAK TO ME, JUST CALL 1800-7267864 AND MENTION MY NAME AND I WILL GET BACK TO YOU ". HOWEVER, AFTER 3 WORKING DAYS, THERE WASN'T ANY CALLS AT ALL,thus I decided to call him on thurs 10th apr, I spoke to the CSO named JUDY,passed the msg to her and she promised that Christopher will get back to me by end of the day. I waited but to no avail.

On Fri 11th April, I decided to call in again requesting to speak to Christopher, I spoke to CSO JUDY, RIL, RACHAEL, as usual, they promised that Christopher will get back to me by day end. Disappointed, not even a single call. Just on Friday, I called 6 TIMES, even spoken to the supervisor named LATFI,he said he had already put up the msg stating to call me ASAP but he does not know why Christopher did not call me. Thus, I asked by when will I be able to have an answer, Latfi said he couldn't PROMISED as it depends on WHEN CHRISTOPHER WILL GET BACK TO ME.

Being a loyal mobile user for 7 consecutive YEARS, this is the kind of service that I got. I had always supported Samsung pdts, even the new mp4-YPT10. I'm really very upset and utterly disappointed by the kind of service I got. This is even the first time I'm facing problems with Samsung mobile and sad to say that, being the first time, this is how Samsung pushed me off.

I'm really utterly disappointed with Samsung. In addition, it is really unfair on the consumer side , asking them to keep waiting for an answer. I really wonder if ADEQUATE training was given to Christopher? Is Christopher really competent and efficient enough to oversee a shop floor? Did Samsung teach Christopher to provide consumers with such attitude? As a service personnel, let alone say a supervisor, I believe s/he must have the caliber. Christopher , being a supervisor, showed frustrations while handling my problems. How do you think a consumer at that point of time will feel?? Christopher simply made me realized IF I made the right choice in supporting Samsung pdts.
     
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falanks on 2008-10-17:
I am really disappointed with the people there too!

http://www.my3cents.com/userBlog.cgi?id=75935#blog
cisco on 2013-02-01:
disappointed with samsung service
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They Just Want Your Money
Posted by on
Rating: 1/51
Samsung does not care about their customers or the investment their customers make in their technology. They just want your money, more money. My Galaxy Note 10.1 is less than 10 months old but I cannot fully use it because I am stuck on an outdated operating system. I have called Customer support no less than 10 times asking when the KitKat 4.4.4. OS will be release for my device and today I was told it may not be. Why? Because Samsung is so busy pushing out new $500.00 devices to new customers they fail to keep current customers updated. Now if this were the worst, it would be digestible. But when I ask how much of a trade in value they will give me for my less than 10 month old device, in perfect condition, I am told $40.00! Really? It sounds like they just want my (your) money!. Beware with your money if you are considering Samsung as your technology device provider. I will post this on every website I find to warn everyone of the horrible customer service I have received by a company that is collecting big American dollars. Thank you very much.
     
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Samsung Galaxy Tablet 2 - 10.1 Is So Slow
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Rating: 4/51
SOUTH KOREA, NEW YORK -- I have a Samsung Galaxy 2-10.1 GT-P5113 and my problem is that it takes a full two (2) minutes to turn on and be activated. By contrast my Apple iPad2 takes a nano-second to activate. No problem at all with the Apple iPad2.

I have e-mailed and complained on their Facebook page in addition to calling their support phone Nbr 18552786363(WiFi). Nobody at support can explain why it takes so long and my emails and Facebook inquires amount to zilch. I will say that Samsung is 98% of the time very professional. I never have any problems with them except the long activation waiting on my Samsung Tablet. Why the hell can't they make their Tablet activate faster? I have been told that their Samsung phones activate instantly. Why can't the Tablets? Why the hell do users have to wait 2 full minutes to get on the Web?

They cannot give one satisfactory explanation and I and millions of other users are just SICK & TIRED OF WAITING TWO (2) MINUTES TO GET ACTIVATED. I want to rectify this deficiency regarding their Tablets.
     
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New Cell Phone Is Crap
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Rating: 3/51
FORT MYERS, FLORIDA -- For over 10 years I've been a faithful consumer of this product, until now, when I had bought the Samsung gal sg4 on Aug 30, 2013 because my previous sg2 kept malfunctioning. I had it replaced twice and didn't want another sg2 due to possible duplicate future problems. So I felt forced to upgrade to the sg4 I heard such good things about through commercials & ads, (& without any 'expected' discounted help from Sprint or Samsung), I had to pay full price. The phone freezes all the time and is much slower than the sg2. I expected it to be so much better as I read it was in articles and reviews. I think it's worse. The battery doesn't last long at all either and with "no flash support" I can barely get popular videos or animated cartoons that many others get on their phones. I got more with the sg2!
I've talked to others who have the same complaints about their sg4 also and wish they never upgraded.
Are we supposed to be having all these problems with this phone??? Is there anything that can be done while "waiting 2 years" for our contract to be up?!? :( ~ thanx
     
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FoDaddy19 on 2013-12-03:
I love my S4, The battery life is tremendous, I even with moderate use I can go two days before having to recharge the battery, I've never come across a video I couldn't view either. What videos can't you watch?
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Cannot Get Warranty Service for Dishwasher
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Rating: 1/51
NEWPORT NEWS, VIRGINIA -- I have call 5 times because my dishwasher does note work - the past (3) three times I have been given a work order number and told that a factory service company would call me within two (2) days - it is now three (3) days after getting my third work order number and NO CALL!

I also own three (3) flat screen Samsung TVs and luckily I have not needed any service.

In a very few minutes, I will be calling them again.

BASED ON MY CURRENT EXPERIENCE -- I RECOMMEND THAT YOU DO NOT BUY ANYTHING WITH SAMSUNG'S NAME ON IT.
     
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Broken 30 Days Later & Not Covered Under Warranty!
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Rating: 1/51
EVANS, GEORGIA -- I just purchased a Samsung Washer/Dryer combo on 9/24/2013. The model number on the dryer is: dv50f9a7evw/a2. I paid over $2000.00 for the set. One month and 3 days after purchasing the set I did a load of clothes and when I took the lint filter out to clean it, the little door flap that is attached to the lint filter popped open and fell onto the floor.

When I tried to put it back on I noticed that the pegs holding it on had completely broken off. So without it the lint literally falls into the dryer bottom, which can cause a fire. I called Samsung and their response was oh we don't cover physical defects.

After going back and forth with them that I have only used the washer and dryer maybe a total of 10 times, because the products had to be ordered after I purchased them and it took awhile for delivery. So anyway, I told them that the product had to be defective and I had just paid that amount of money and bought an extended warranty. Their response was basically...oh well you need to go to samsungparts.com and buy a new one.

I wanted to warn anyone thinking of paying this much for a washer and dryer...shop around first. I can't believe that after only a few uses that it would break first of all and after paying that much for something they wouldn't even have the decency to send me a replacement part. So I'm now out another $35.00 for a lint filter. What a rip off. Horrible customer service!!! I will NEVER buy another Samsung anything just because of the customer service attitude I just encountered. Buyer Beware of Horrible customer service. They are so big they just don't care.
     
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Soaring Consumer on 2013-10-30:
I suggest calling the retailer you purchased it at to see if there is anything they could due to help you. Also a complaint to the CSPC might be in order.
Paul on 2013-10-30:
This stinks. They should have replaced that part IMO. The replacement will probably be made the same way. I would handle it very carefully.
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