Samsung Electronics - Page 3

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1.6 out of 5, based on 23 ratings and
94 reviews & complaints.
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Microwave Model Smh9270st Less Then Two Years Of Light Use And The Fan And Light Buttons Just Fell Off
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Rating: 1/51
VENTURA, CALIFORNIA -- I purchased this built in Samsung microwave in June of 2011 and after only just under two years the fan and light buttons just fell off, well actually fell into the panel. I spoke to Samsung and they told me that they couldn't help me in any way but refer me to a certified repair service. We all know that no one is going to come to the house, if they will come, and make any sort of repair under $200. So I will probably find another brand and have to pay to get a new one and have it installed.

I certainly am very disappointed in the quality of Samsung's product and their painfully "polite" continuous line of NO, No, No. They even said that there was no supervisor available while I was on he the line but one would call in 24-48 hours. Such tactics to just make you go away are just disgusting.
     
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Problem Cell Phone
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Rating: 1/51
SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience.

Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call.

This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.
     
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NO Return/Non-Refundable Special Orders: Wireless Adapters/Accessories for Samsung Products
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Rating: 1/51
NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order.

After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLUE RAY/DVD Player was not functioning, even though the DVD player was working properly. The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead(because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.

Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first hand, why Apple won the lawsuit against Samsung!

Simply stated: I will not purchase a Samsung Product ever again! Samsung and it's affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory--100% Satisfaction Guarantee--provided you meet ALL of the REQUIREMENTS.
     
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Mobile Phone Not Working
Posted by on
Rating: 1/51
CINCINNATI, OHIO -- I bought this phone at Target for my wife six months ago. The phone worked for about three weeks & went dead. All attempts at charging failed. Since I have the exact same phone, took battery out & replaced in my wife's phone,

same thing. I have sent this phone twice to the repair station in Texas & it comes back with the same problem. This is a lemon phone & they will not replace it. Samsung is stupid, they have spent hundreds of dollars to repair a $15 phone, when they could replace it & have a satisfied customer.

I am going to Corp in North America to ask for a replacement phone.
     
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Samsung Front Loading Dryer Problems
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Rating: 1/51
WARNER ROBINS, GEORGIA -- I purchased a Samsung front loading dryer Jan 2010 from Lowes. Thank goodness I purchased an extended warranty. Six months ago, the dryer quit drying the clothes. A & E repair out of College Park replaced the drying element. Just this week, the dryer would not turn on. I was told by the A & E repair man that the motor had quit this time and he was ordering a new one. This dryer is only 2 l/2 yrs old. I would never purchase and Samsung or any kind of front loader. This should not be happening with a dryer that is a little over 2 yrs old.

The other bad news is, A&E who is the repair company orders the part and has it sent to your home and then he said he could not come back before Oct 18, (10 days) to install the motor. So, I'm not pleased with the way you have to wait so long to have it repaired. By the time the new motor is put in, it will have been a little over 3 weeks for a repair to be done.
     
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AJ on 2013-08-26:
I'm having the same issue with mine. As soon as its fixed I'm selling them and going with a better brand.
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Fridge product defect
Posted by on
Rating: 2/51
REIDSVILLE, NORTH CAROLINA -- I purchased a Samsung fridge (french doors freezer at bottom) 2 1/2 years ago. My seals in the doors both top and bottom are pulling and ripping out. I called Samsung about the problem and they said that since it was so far out of warranty that they would not pay for repairs. They will send someone out but I am responsible for the repair bill. I think this is unfair, I could see it if it was a malfunction but it is not. It is a product defect. Needless to say I will not be purchasing another Samsung product.
     
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Terrible Phone and Service
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Rating: 1/51
SONORA, CALIFORNIA -- 6 hours after getting this phone I had to take it back to Walmart to get it replaced. The battery would not hold a charge for more than a hour. Then getting each refill became a nightmare. Customer service at Samsung was not friendly and just kept telling me to take the battery out of the phone to 're set' it. This went on for 10 months. I was charged for the time I was not able to use the phone since the reset I was told to do often didn't fix the problem and the phone was unusable. Too many problems with the individual problems to mention on the phone itself but I will tell you I am a nurse. I go to peoples homes. I used my phone three times in the last month to call 911 and the phone did its old trick and turned itself off during these calls. Peoples lives were in my hands and I had to get other people to call for me. NOT GOOD AT ALL. I just purchased a new cell phone. Unfortunately where I live the choices ore few. I got the new ZTE Merit. I pray it does not fail me. I am not happy with the service or the phone. Walmart says they can't help. SOMEONE WILL HELP MAKE ME HAPPY.

Grace Wallace
     
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trmn8r on 2012-08-12:
A cell phone should not be relied upon in any home where there is a person who may need emergency care - they should have a land line. My mom had one, and we wouldn't have been without it.
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Samsung Customer Service
Posted by on
Rating: 1/51
Samsung's customer service is the worst ever!!!!!!!!!! I will never buy another Samsung product for that reason! I have a problem with my phone and when I called they were very rude! I was explaining my situation and they kept cutting me off. They told me there was nothing they could do for me. I asked them if I could speak to a manager and they told me that they were all busy and that if a manager was ever not busy they would call me back? Really?! That was just a way to get me off the phone, so I didn't get my issue fixed and they were very rude! I have bought a lot of Samsung products in the past and I will NEVER buy another!!!!!!!!!!!!!
     
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trmn8r on 2012-05-03:
What was the issue, and what were you specifically told about it? This may be related to why you would or would not be forwarded to a supervisor.
Exactsametreatment on 2012-05-03:
WOW! I got the exact same treatment by Samsung today. Their LCD tv that I got as a Christmas gift just died on me this morning. They were so horrible to me. It is under warranty but I have to ship it out to them or haul it into a service center. They have told me so many lies. They will not dispatch a technician to come here. I have explained to them that I have a broken toe and cannot get the tv in to them. I am truly thinking of sending it in the box that my cat has peed in many times that I keep in the storage shed. Funny, he chose the Samsung box to use as his litter box. I am sending it in the stinky kitty pee box. HA!
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I'm being scammed by Samsung
Posted by on
Rating: 1/51
ABINGDON, MARYLAND -- Hi so I thought I would post this because I am having a hard time with Samsung. I have a Samsung captivate. It is a terrible phone of course, but at least mine worked...until recently. It wouldn't make calls any more. I was told by both AT&T and Samsung that it was mandatory to get the 2.3 update (gingerbread), which totally bricked my phone during the update. Samsung told me to send it in and it would be covered since I was told to get the update by them. A week and a half later I get a bill in my inbox for more than I paid for the phone saying there was a hardware issue that was the cause of not being able to go from 2.2 to 2.3 and that it wasn't covered. I of course called to dispute this and they refuse to tell me what the hardware issue is! I couldn't believe it! The note the 3 people I got bounced around to said there was a hardware issue preventing the update from 2.2 to 2.3. How can a hardware issue prevent the software update? They wouldn't give me any more information. They said either pay or we are sending you back your dead phone. They wouldn't even put it back on 2.2. I asked to speak to a supervisor and that request was denied. They sent me to another department and that person had no other information and he too refused to let me speak to a supervisor! How can they do this? They are scamming me and I want to know what action I can take. If anyone has any advice, I would be glad to hear it. AT&T said they couldn't help me because it was an issue with Samsung.
     
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KevinTX on 2012-04-19:
Was your phone hacked in any way? If so, that may be the problem.
trmn8r on 2012-04-19:
They may be scamming you, or they may be telling you the truth. Kevin asked a good question. I don't have any suggestions, but I can understand why you want to know exactly what the hardware issue is you are being asked to pay for.
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Worst of the Worst
Posted by on
The worst customer service and product I have ever dealt with. Bought a BD player, got it home, didn't work, had to call 8/9 times, told a different story every time, had to go through the entire problem again with each phone call. I was told it would be repaired by the 26th of December, then told they were going to replace it instead, then told they were going to repair again. I am now told they won't have it repaired until the 3/4th of Jan. The right hand doesn't know what the left is doing. The story keeps changing, and I am fed
     
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madconsumer on 2011-12-28:
why not just return it back to the store you bought it from?
madconsumer on 2011-12-29:
AYS +319
*Brenda* on 2011-12-29:
A lot of products come with little cards that say don't return to the store call XYZ for assistance or what not. Some people follow the directions. Good review!
CowboyFan on 2011-12-29:
To say he was given the "runaround" by Samsung "assumes" that Samsung did something wrong. If, for example, a product is out of the warranty period and, in response to the manufacturer not repairing it for free, the purchaser calls 8 or 9 times to the manufacturer and gets the same negative response, that is neither a runaround nor is it poor customer service.

There simply is not enough facts in this opinion to make any judgment concerning what, if anything, Samsung did wrong. Saying that with the holidays, the repair may not be ready until a week later is not unreasonable. Since we don't have the exact conversation statements, we don't know why or what was actually said about repair vs. replacement.
trmn8r on 2011-12-29:
The OP did not get the same negative response each time. "had to call 8/9 times, told a different story every time, had to go through the entire problem again with each phone call."

We don't know what was said in each call. It doesn't *matter* - they got 8 or 9 different stories - hence the OP stating the right hand doesn't know what the left hand is doing.

Seems like a valid complaint, and I don't see any reason to try to diminish it.

Is there a place nearby where one can get a candy bar and some pop to nash on whilst reading?
CowboyFan on 2011-12-29:
I did not say the op got a negative response each time, that was in the example. The fact remains we don't know why the person called 8 or 9 times, what the quote "story" was each time, or whether the response was essentially the same each time. In a large call center, one would expect to have to repeat the story.

First I question why anyone would call 8 or 9 times, perhaps they are impatient and don't allow sufficient time for the issue to be resolved. Also, each person with Samsung may have attempted to help the op in a different way, for example: call one - we are looking at it and will try to repair it; call two - perhaps we can just replace it because repairs are taking a long time; call three - we are looking at the warranty and still trying to find a way to replace it; call four -it can't be replaced, but we can have it fixed by January 3rd. Now that is 4 calls with different "stories" but certainly that is not a "runaround," but a valid attempt to fix it. Since we don't know the conversations, we can't judge whether it was a "runaround" or "poor customer service."
Old Timer on 2011-12-29:
Cargoil would have never posted a word on here if they thought they had done something wrong. Samsung and their service program are what's at fault here, NOT the OP.
Anonymous on 2011-12-29:
Exactly, OT.
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