NEWPORT NEWS, VIRGINIA -- I have call 5 times because my dishwasher does not work - the past (3) three times I have been given a work order number and told that a factory service company would call me within two (2) days - it is now three (3) days after getting my third work order number and NO CALL! I also own three (3) flat screen Samsung TVs and luckily I have not needed any service. In a very few minutes, I will be calling them again. BASED ON MY CURRENT EXPERIENCE -- I RECOMMEND THAT YOU DO NOT BUY ANYTHING WITH SAMSUNG'S NAME ON IT.
VENTURA, CALIFORNIA -- I purchased this built in Samsung microwave in June of 2011 and after only just under two years, the fan and light buttons just fell off. Well actually fell into the panel. I spoke to Samsung and they told me that they couldn't help me in any way but refer me to a certified repair service. We all know that no one is going to come to the house, if they will come, and make any sort of repair under $200. So I will probably find another brand and have to pay to get a new one and have it installed.
I certainly am very disappointed in the quality of Samsung's product and their painfully "polite" continuous line of NO, No, No. They even said that there was no supervisor available while I was on the line but one would call in 24-48 hours. Such tactics to just make you go away are just disgusting.
SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience. Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call. This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.
NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order. After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLU-RAY/DVD #bdc5500 Player was not functioning, even though the DVD player was working properly.
The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead (because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.
Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first-hand, why Apple won the lawsuit against Samsung!
Simply stated: I will not purchase a Samsung Product ever again! Samsung and its affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory -- 100% Satisfaction Guarantee -- provided you meet ALL of the REQUIREMENTS.
I purchased this machine in December 2011. I have had one service call and had to replace both upper rack lever adjusters. I have had to call three times to try to get the second lever (including today). The company is long on apologies and short on service. The lady today said that the previous two service tickets weren't set up properly but assures me that she has got it right. I see design flaws as well. Each silverware rack has only two clip to hold it to the rack so you have to place the silverware carefully or it slips loose. I have a French door refrigerator from Samsung and the icemaker is noisy and slow.
PLANO, TEXAS -- My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number **.
Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere. The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a standalone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs.
Any moisture problem is actually caused by a design flaw from the manufacturer. If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.
CINCINNATI, OHIO -- I bought this phone SCH-U365HAPVZW at Target for my wife six months ago. The phone worked for about three weeks & went dead. All attempts at charging failed. Since I have the exact same phone, took battery out & replaced in my wife's phone, same thing. I have sent this phone twice to the repair station in Texas & it comes back with the same problem. This is a lemon phone & they will not replace it. Samsung is stupid. They have spent hundreds of dollars to repair a $15 phone, when they could replace it & have a satisfied customer. I am going to Corp in North America to ask for a replacement phone.
WARNER ROBINS, GEORGIA -- I purchased a Samsung front loading dryer Jan 2010 from Lowes. Thank goodness I purchased an extended warranty. Six months ago, the dryer quit drying the clothes. A & E repair out of College Park replaced the drying element. Just this week, the dryer would not turn on. I was told by the A & E repair man that the motor had quit this time and he was ordering a new one. This dryer is only 2 1/2 yrs. old. I would never purchase and Samsung or any kind of front loader. This should not be happening with a dryer that is a little over 2 yrs. old.
The other bad news is, A&E who is the repair company orders the part and has it sent to your home and then he said he could not come back before Oct 18, (10 days) to install the motor. So, I'm not pleased with the way you have to wait so long to have it repaired. By the time the new motor is put in, it will have been a little over 3 weeks for a repair to be done.
SONORA, CALIFORNIA -- 6 hours after getting this phone I had to take it back to Walmart to get it replaced. The battery would not hold a charge for more than an hour. Then getting each refill became a nightmare. Customer service at Samsung was not friendly and just kept telling me to take the battery out of the phone to “reset” it. This went on for 10 months. I was charged for the time I was not able to use the phone since the reset I was told to do often didn't fix the problem and the phone was unusable.
Too many problems with the individual problems to mention on the phone itself but I will tell you I am a nurse. I go to people's homes. I used my phone three times in the last month to call 911 and the phone did its old trick and turned itself off during these calls. People's lives were in my hands and I had to get other people to call for me. NOT GOOD AT ALL. I just purchased a new cell phone. Unfortunately where I live the choices are few. I got the new ZTE Merit. I pray it does not fail me. I am not happy with the service or the phone. Walmart says they can't help. SOMEONE WILL HELP MAKE ME HAPPY.
Samsung's customer service is the worst ever!!! I will never buy another Samsung product for that reason! I have a problem with my phone and when I called they were very rude! I was explaining my situation and they kept cutting me off. They told me there was nothing they could do for me. I asked them if I could speak to a manager and they told me that they were all busy and that if a manager was ever not busy they would call me back. Really?! That was just a way to get me off the phone, so I didn't get my issue fixed and they were very rude! I have bought a lot of Samsung products in the past and I will NEVER buy another!!!