NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order. After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLU-RAY/DVD Player was not functioning, even though the DVD player was working properly.
The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead (because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.
Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first-hand, why Apple won the lawsuit against Samsung!
Simply stated: I will not purchase a Samsung Product ever again! Samsung and its affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory -- 100% Satisfaction Guarantee -- provided you meet ALL of the REQUIREMENTS.
CINCINNATI, OHIO -- I bought this phone at Target for my wife six months ago. The phone worked for about three weeks & went dead. All attempts at charging failed. Since I have the exact same phone, took battery out & replaced in my wife's phone, same thing. I have sent this phone twice to the repair station in Texas & it comes back with the same problem. This is a lemon phone & they will not replace it. Samsung is stupid, they have spent hundreds of dollars to repair a $15 phone, when they could replace it & have a satisfied customer. I am going to Corp in North America to ask for a replacement phone.
WARNER ROBINS, GEORGIA -- I purchased a Samsung front loading dryer Jan 2010 from Lowes. Thank goodness I purchased an extended warranty. Six months ago, the dryer quit drying the clothes. A & E repair out of College Park replaced the drying element. Just this week, the dryer would not turn on. I was told by the A & E repair man that the motor had quit this time and he was ordering a new one. This dryer is only 2 1/2 yrs. old. I would never purchase and Samsung or any kind of front loader. This should not be happening with a dryer that is a little over 2 yrs. old.
The other bad news is, A&E who is the repair company orders the part and has it sent to your home and then he said he could not come back before Oct 18, (10 days) to install the motor. So, I'm not pleased with the way you have to wait so long to have it repaired. By the time the new motor is put in, it will have been a little over 3 weeks for a repair to be done.
REIDSVILLE, NORTH CAROLINA -- I purchased a Samsung fridge (french doors freezer at bottom) 2 1/2 years ago. My seals in the doors both top and bottom are pulling and ripping out. I called Samsung about the problem and they said that since it was so far out of warranty that they would not pay for repairs. They will send someone out but I am responsible for the repair bill. I think this is unfair, I could see it if it was a malfunction but it is not. It is a product defect. Needless to say I will not be purchasing another Samsung product.
SONORA, CALIFORNIA -- 6 hours after getting this phone I had to take it back to Walmart to get it replaced. The battery would not hold a charge for more than an hour. Then getting each refill became a nightmare. Customer service at Samsung was not friendly and just kept telling me to take the battery out of the phone to “reset” it. This went on for 10 months. I was charged for the time I was not able to use the phone since the reset I was told to do often didn't fix the problem and the phone was unusable.
Too many problems with the individual problems to mention on the phone itself but I will tell you I am a nurse. I go to people's homes. I used my phone three times in the last month to call 911 and the phone did its old trick and turned itself off during these calls. People's lives were in my hands and I had to get other people to call for me. NOT GOOD AT ALL. I just purchased a new cell phone. Unfortunately where I live the choices are few. I got the new ZTE Merit. I pray it does not fail me. I am not happy with the service or the phone. Walmart says they can't help. SOMEONE WILL HELP MAKE ME HAPPY.
Samsung's customer service is the worst ever!!! I will never buy another Samsung product for that reason! I have a problem with my phone and when I called they were very rude! I was explaining my situation and they kept cutting me off. They told me there was nothing they could do for me. I asked them if I could speak to a manager and they told me that they were all busy and that if a manager was ever not busy they would call me back. Really?! That was just a way to get me off the phone, so I didn't get my issue fixed and they were very rude! I have bought a lot of Samsung products in the past and I will NEVER buy another!!!
ABINGDON, MARYLAND -- Hi so I thought I would post this because I am having a hard time with Samsung. I have a Samsung captivate. It is a terrible phone of course, but at least mine worked...until recently. It wouldn't make calls any more. I was told by both AT&T and Samsung that it was mandatory to get the 2.3 update (gingerbread), which totally bricked my phone during the update. Samsung told me to send it in and it would be covered since I was told to get the update by them. A week and a half later I get a bill in my inbox for more than I paid for the phone saying there was a hardware issue that was the cause of not being able to go from 2.2 to 2.3 and that it wasn't covered. I of course called to dispute this and they refuse to tell me what the hardware issue is! I couldn't believe it! The note the 3 people I got bounced around to said there was a hardware issue preventing the update from 2.2 to 2.3. How can a hardware issue prevent the software update? They wouldn't give me any more information. They said either pay or we are sending you back your dead phone. They wouldn't even put it back on 2.2. I asked to speak to a supervisor and that request was denied. They sent me to another department and that person had no other information and he too refused to let me speak to a supervisor! How can they do this? They are scamming me and I want to know what action I can take. If anyone has any advice, I would be glad to hear it. AT&T said they couldn't help me because it was an issue with Samsung.
HACKENSACK, NEW JERSEY -- I am writing because I just had a bad experience with Samsung Healthy Living on trying to make a claim on a desktop blood pressure machine (BSD-3007).
This machine was purchased at Sam's Club 2 ½ - 3 years ago and came with a wrist cuff machine. I called Samsung Healthy Living to try to get them to honor their Lifetime Warranty and I jumped through their hoops and did their diagnostics.
The first thing they did was try to sell me a cuff. They didn't diagnose the problem and asked if I wanted to take a chance on buying a cuff. I purchased these blood pressure monitors because of the Samsung name and the promise of a Lifetime Warranty.
They told me they could not honor the warranty unless I had proof of purchase (receipt). There was no mention on the packaging that a receipt was necessary to have the warranty honored; however, that information was only disclosed in the manual and you had to open the box to get the manual to read the warranty terms and if you do that in Sam's Club, you have the potential to lose your membership.
I would like the company to honor their contract with me when I purchased their product. If you had to have a receipt to honor the warranty, it should have been disclosed on the packaging so that the consumer could make an informed decision. As I do not have the receipt and Sam's only keeps a record of your transactions for two years, there is no way for me to retrieve it. I have purchased items from Logitech and Microsoft with multiyear warranties and all they require is for individuals to return the product and they ship a current item to replace it. This is what I would like to happen in this instance.
I HAVE A Samsung BD-C5500/XAA BLU-RAY PLAYER THAT WOULD MALFUNCTION WHEN PLAYING A DVD, CALLED SUPPORT, AND WAS TOLD TO SHIP IT IN FOR REPAIRS. I SHIPPED IT,3 WEEKS LATER I RECEIVED IT BACK. A DAY LATER IT IS MALFUNCTIONING AGAIN, CALLED SUPPORT AND ASKED IF IT COULD BE REPLACED AND WAS TOLD I WOULD HAVE TO SHIP IT AGAIN BEFORE SAMSUNG COULD REPLACE IT,"TWO REPAIRERS ARE NEEDED BEFORE REPLACING" AND "IF IT COULD NOT BE REPLACED, WOULD I SETTLE FOR AN UPGRADE". I SAID "I WOULD, BECAUSE WHEN I ORDERED THIS MODEL I THOUGHT IT WAS BUILT-IN WIRELESS AND IT WAS NOT, SO SURE I'D LIKE THE UPGRADE". I SHIPPED THE PLAYER BACK A 2ND TIME AND I WAITED, TRACKED IT ONLINE, SAW THAT IT HAD ARRIVED. AFTER THREE WEEKS I CALLED(04/13/2011) AND WAS TOLD IT HAD BEEN REPAIRED, SHIPPED AND WOULD BE AT MY HOUSE BY THE AFTERNOON OF THE 14Th. WHEN IT WAS NOT AT THE HOUSE THAT AFTERNOON, I CALLED SAMSUNG TO FIND OUT WHY, AFTER TALKING TO FOUR "E.C.R."(EXECUTIVE customer REP.) AND REPEATING THIS WHOLE STORY TO EACH OF THEM I WAS TOLD BY THE LAST "E. C.R." THAT MY PLAYER HAD NOT BEEN SHIPPED BUT HAD BEEN DAMAGED IN TRANSIT TO THE REPAIR FACILITY.
I HAD BEEN WAITING FOR MY PLAYER AND NO ONE BOTHERED TO E-MAIL ME AND LET ME KNOW THIS!! I WAS INFORMED THAT SAMSUNG WILL SEND ME THE SAME MODEL OF PLAYER IF ONE CAN BE FOUND IN STOCK, NOT AN UPGRADE LIKE I HAD BEEN LED TO BELIEVE. I TOLD THE "E.C.R" THAT SAMSUNG COULD JUST KEEP THE PLAYER OF THE SAME MODEL (Samsung BD-C5500/XAA) IF AN UPGRADE WOULD NOT BE OFFERED.
NEEDLESS TO SAY I AM NOT PLEASED WITH THE WAY IT ALL TURNED OUT. I WILL REPEAT THIS STORY TO MY FRIENDS AND FAMILY AND HOPEFULLY THEY WILL NOT HAVE TO GO THROUGH WHAT I DID.
Another life lesson: Do NOT purchase a Samsung Plasma TV! 8 months ago we bought a SAMSUNG 58 in. PLASMA for nearly
$2,000. TV looked like fireworks went off inside. Wolf's Service Center sent a guy to take pics, were sent to New
Jersey where they viewed & DENIED our warranty So... we are just screwed..Why can't they just send a tech to look at
it? It hasn't ever been moved or touched! There's not a scratch on it, They say it was "impacted". As I understand
it, this is a common problem of denying warranties for "panels" and they will not replace it as they allegedly say
they do. The TV has never been touched or moved in the less than 8 months we've had it. It's the weirdest spider
pattern INSIDE the screen... Not a scratch on the system itself or the glass...Just the inside.
By examining these pictures you can see why it APPEARS something has "impacted" the screen. If you examine the glass,
however, you see it's on the inside and there's not a scratch, mark or blemish of any sort from the outside. This
happened on the INSIDE when I was viewing a basketball game on ESPN. I do not ever TOUCH the TV except for dusting
with a blue shammy that was provided. It hasn't been moved in any way since being set up by the store where it was
purchased. What could cause such an event?
Lesson learned I guess. Next time have to get a different TV, but will be armed with questions and likelihood that
watching an NCAA basketball game will cause it to go bye-bye. Now I've received an estimate for replacing the panel:
$1350.00. I've also been given the option (how thoughtful) of purchasing a new one for $1399.00. Wow... BTW - I
purchased the TV at Video Only here in Portland, and until this horrifying experience had great experiences. I'm
not sure I can blame them for selling the flawed TV, but what Samsung is doing in my mind constitutes "fraud". Looks
like an attorney will now have to be involved and we'll go after both Samsung AND Video Only.