On May 23rd, 2014 I received and with Verizon's tech support set up what was supposed to be my new Samsung Galaxy 4 phone. My nightmare began when I realized that contacts transferred to the phone were missing. Thank heavens I still had most of them on my computer. However, I was missing some and had to retrieve them from the persons involved. I later learned that the backup was not happening and per Samsung customer service I had a bad data connection. They required me to send it back to them, they would test it and return a new one to me. I would have no way of charging my phone for more than a week.
I then contacted Verizon who processed an exchange. On Saturday September 20 I spent 2 plus hours on the phone with Verizon tech trying to determine what was wrong with the phone. The final decision was a HARD RESET which annoyed me very much since I now had to redo everything I had done previously. This phone has dropped my email account four (4) times. I am still missing the lost contacts and Samsung's answer is I should return it and they will test and repair. So, this senior citizen should do without a phone until Samsung repairs the piece of JUNK it originally sold.
Tell me, if I fall and I cannot get an emergency service should I sue Samsung? I can assure you my son would. This kind of poor service tells me Samsung does not give a damn about the consumer. I paid for a new phone I only want one that works properly. My advice to everyone leave this company alone.
Samsung does not care about their customers or the investment their customers make in their technology. They just want your money, more money. My Galaxy Note 10.1 is less than 10 months old but I cannot fully use it because I am stuck on an outdated operating system. I have called Customer support no less than 10 times asking when the KitKat 4.4.4. OS will be release for my device and today I was told it may not be. Why? Because Samsung is so busy pushing out new $500.00 devices to new customers they fail to keep current customers updated.
Now if this were the worst, it would be digestible. But when I ask how much of a trade in value they will give me for my less than 10 month old device, in perfect condition, I am told $40.00! Really? It sounds like they just want my (your) money! Beware with your money if you are considering Samsung as your technology device provider. I will post this on every website I find to warn everyone of the horrible customer service I have received by a company that is collecting big American dollars. Thank you very much.
SOUTH KOREA, NEW YORK -- I have a Samsung Galaxy 2-10.1 GT-P5113 and my problem is that it takes a full two (2) minutes to turn on and be activated. By contrast my Apple iPad2 takes a nano-second to activate. No problem at all with the Apple iPad2. I have e-mailed and complained on their Facebook page in addition to calling their support phone Nbr 18552786363 (WiFi). Nobody at support can explain why it takes so long and my emails and Facebook inquiries amount to zilch. I will say that Samsung is 98% of the time very professional. I never have any problems with them except the long activation waiting on my Samsung Tablet. Why the hell can't they make their Tablet activate faster?
I have been told that their Samsung phones activate instantly. Why can't the Tablets? Why the hell do users have to wait 2 full minutes to get on the Web? They cannot give one satisfactory explanation and I and millions of other users are just SICK & TIRED OF WAITING TWO (2) MINUTES TO GET ACTIVATED. I want to rectify this deficiency regarding their Tablets.
FORT MYERS, FLORIDA -- For over 10 years I've been a faithful consumer of this product, until now, when I had bought the Samsung gal sg4 on Aug 30, 2013 because my previous sg2 kept malfunctioning. I had it replaced twice and didn't want another sg2 due to possible duplicate future problems. So I felt forced to upgrade to the sg4. I heard such good things about through commercials & ads, (& without any “expected” discounted help from Sprint or Samsung), I had to pay full price. The phone freezes all the time and is much slower than the sg2.
I expected it to be so much better as I read it was in articles and reviews. I think it's worse. The battery doesn't last long at all either and with "no flash support" I can barely get popular videos or animated cartoons that many others get on their phones. I got more with the sg2! I've talked to others who have the same complaints about their sg4 also and wish they never upgraded. Are we supposed to be having all these problems with this phone??? Is there anything that can be done while "waiting 2 years" for our contract to be up??? :( Thanks.
NEWPORT NEWS, VIRGINIA -- I have call 5 times because my dishwasher does not work - the past (3) three times I have been given a work order number and told that a factory service company would call me within two (2) days - it is now three (3) days after getting my third work order number and NO CALL! I also own three (3) flat screen Samsung TVs and luckily I have not needed any service. In a very few minutes, I will be calling them again. BASED ON MY CURRENT EXPERIENCE -- I RECOMMEND THAT YOU DO NOT BUY ANYTHING WITH SAMSUNG'S NAME ON IT.
VENTURA, CALIFORNIA -- I purchased this built in Samsung microwave in June of 2011 and after only just under two years, the fan and light buttons just fell off. Well actually fell into the panel. I spoke to Samsung and they told me that they couldn't help me in any way but refer me to a certified repair service. We all know that no one is going to come to the house, if they will come, and make any sort of repair under $200. So I will probably find another brand and have to pay to get a new one and have it installed.
I certainly am very disappointed in the quality of Samsung's product and their painfully "polite" continuous line of NO, No, No. They even said that there was no supervisor available while I was on the line but one would call in 24-48 hours. Such tactics to just make you go away are just disgusting.
SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience. Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call. This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.
NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order. After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLU-RAY/DVD #bdc5500 Player was not functioning, even though the DVD player was working properly.
The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead (because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.
Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first-hand, why Apple won the lawsuit against Samsung!
Simply stated: I will not purchase a Samsung Product ever again! Samsung and its affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory -- 100% Satisfaction Guarantee -- provided you meet ALL of the REQUIREMENTS.
I purchased this machine in December 2011. I have had one service call and had to replace both upper rack lever adjusters. I have had to call three times to try to get the second lever (including today). The company is long on apologies and short on service. The lady today said that the previous two service tickets weren't set up properly but assures me that she has got it right. I see design flaws as well. Each silverware rack has only two clip to hold it to the rack so you have to place the silverware carefully or it slips loose. I have a French door refrigerator from Samsung and the icemaker is noisy and slow.
PLANO, TEXAS -- My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number **.
Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere. The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a standalone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs.
Any moisture problem is actually caused by a design flaw from the manufacturer. If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.