Samsung Electronics Consumer Reviews - Page 4

CALIFORNIA -- Samsung products are poorly manufactured and unreliable. See Consumer Reports! Samsung's customer service system is designed to be cumbersome and all but impossible to receive service. I have called them MANY times. Almost every time, I am told to call at another time or on another day. I have received conflicting information regarding when offices are open.

Camera did not work properly the third time I used it. Called Samsung and was disconnected, connected to the wrong department, placed on hold for up to one hour, disconnected again, then told the department that could handle my issue was not open. When I finally got through to the correct department and explained the problem, I was disconnected again.

Fast forward to the next weekend...called again and went through similar mis-routing and misinformation from several representatives. Finally got someone who sent out the RMA. I sent the camcorder to Samsung for service.

Several weeks later, I notice a package on my front porch. No signature required, so the box was left in the corner of the porch. It sat for over a week before anyone noticed it. I am glad I live in a reasonably low crime area or there would be no camera to complain about. Maybe that would have been a better outcome. Open up the box, take out the camera and test it out. The original problem is fixed, but now the camera will not turn off. Call Samsung, repeat all the horrible waste of time being routed to closed departments, etc.

At this time, Samsung is saying that the 30-day labor warranty on their poor service is expired and I will have to pay 40.00 to have it fixed. Although I reluctantly agree, I still cannot get Samsung to send the RMA. I have spoken to "supervisors" who "do not have the authority" to address my issue. I called the store where I purchased the camcorder. They say that there is still a manufacturer's warranty!!

Samsung is nothing but a bunch of crooks, with a system designed to frustrate consumers to the point where they give up. By the way, just after the warranty expired on my Samsung home theater system, it started malfunctioning. I will not even try to get them to fix it. Samsung's products are of disposable quality. DO NOT PURCHASE ANY SAMSUNG PRODUCT!! You have been warned.

READING, PENNSYLVANIA -- After 2+ years with Cingular Wireless we renewed our contract and "upgraded" to the Samsung C417. This was not a hasty decision. We researched phone features on multiple visits to the store and online. This slim camera flip phone had everything we wanted. So we thought. All the standard features of today were there. The softer plastic shell appeared more durable than some of the harder plastics that tend to crack on impact. The small size was a plus. The keys were a good size and printed with large, readable numbers. The display screen was outstanding, clearer and sharper than many phones twice the price.

Photographs snapped with the built in camera were surprisingly clear and colorful. Unfortunately, after less than a month of using these phones, we made the decision to exchange them for Nokia phones. We found that the Samsung C417 phones were unable to detect signals needed to place and receive calls from rural areas in our community, including our home. When we were able to get a connection, sound was distorted, callers could not be heard clearly and calls were frequently dropped. (We knew this was not due to our service provider since we hadn't switched providers, only phones.)

We exchanged the Samsung C417 for Nokia 6102i. We are pleased to report that this is a reliable flip phone with similar features, though it is bulkier and its shell seems to be made from a lesser quality plastic. We have had no problems with connections. The sound quality is audible and clear. However, the camera is basically useless as the display quality is so very poor.

I am disappointed that the Samsung C417 had such reception problems. It was otherwise a great little phone. But it is a phone after all and a phone is of no use, if it cannot be used to place and receive calls. The Nokia 6102i camera is useless but that phone connects calls unfailingly. I have an Olympus digital camera. I didn't need another camera. What I needed was a working cellular telephone. I found that in the Nokia 6102i.

I'm highly disappointed with the customer support I received from Samsung on January 24, 2005. After three months, the battery in my cell phone (Samsung A560) stopped charging. When I called Samsung's customer support department, I was told that the problem could be my battery, charger, or charger port. I was instructed that in order to be further helped, I'd have to go into a Sprint store and ask them to test my phone on a different battery or charger to see if either were the problem.

Samsung's customer support representative led me to believe that this service was free of charge. However, when I brought my phone to the
Sprint store they refused to help me unless I paid a fee of $35. Furthermore, this fee includes Sprint support fixing any problem they found.

I paid the fee, because I was left no choice. The Samsung representative I spoke with told me that he was unable to help me unless I had the problem diagnosed by Sprint, and the only way to get Sprint to test the phone was to pay a fee. In retrospect, I am certain that Samsung, who produces so many of Sprint's phones must be aware that Sprint does not provide this service free of charge.

I later emailed customer service and asked Samsung to reimburse me either the cost of the phone's repair or the cost of the phone. I was sent a computer generated response on the 30th of January telling me to expect a call from customer service within 1-3 days. After waiting until the 9th of February, I gave them a call.

After being transferred to a supervisor, I was told that I could not get a refund from them since they didn't personally sell me the phone. Furthermore, I was told that I could have had the phone both diagnosed and fixed had I sent it in to Samsung (an option I was not given when I initially called). Even had this been presented to me, I don't feel that it is fair of them to confiscate my phone (my only phone) for the 2-4 weeks it would take to resolve a problem with their manufacturing.

I feel that Samsung led me into a situation where I had no choice but to pay to have another company fix my phone. Therefore, I deserve to be financially reimbursed since Samsung failed to honor the warranty on a faulty product.

SOUTH KOREA, NEW YORK -- I have a Samsung Galaxy 2-10.1 GT-P5113 and my problem is that it takes a full two (2) minutes to turn on and be activated. By contrast my Apple iPad2 takes a nano-second to activate. No problem at all with the Apple iPad2. I have e-mailed and complained on their Facebook page in addition to calling their support phone Nbr 18552786363 (WiFi). Nobody at support can explain why it takes so long and my emails and Facebook inquiries amount to zilch. I will say that Samsung is 98% of the time very professional. I never have any problems with them except the long activation waiting on my Samsung Tablet. Why the hell can't they make their Tablet activate faster?

I have been told that their Samsung phones activate instantly. Why can't the Tablets? Why the hell do users have to wait 2 full minutes to get on the Web? They cannot give one satisfactory explanation and I and millions of other users are just SICK & TIRED OF WAITING TWO (2) MINUTES TO GET ACTIVATED. I want to rectify this deficiency regarding their Tablets.

FORT MYERS, FLORIDA -- For over 10 years I've been a faithful consumer of this product, until now, when I had bought the Samsung gal sg4 on Aug 30, 2013 because my previous sg2 kept malfunctioning. I had it replaced twice and didn't want another sg2 due to possible duplicate future problems. So I felt forced to upgrade to the sg4. I heard such good things about through commercials & ads, (& without any “expected” discounted help from Sprint or Samsung), I had to pay full price. The phone freezes all the time and is much slower than the sg2.

I expected it to be so much better as I read it was in articles and reviews. I think it's worse. The battery doesn't last long at all either and with "no flash support" I can barely get popular videos or animated cartoons that many others get on their phones. I got more with the sg2! I've talked to others who have the same complaints about their sg4 also and wish they never upgraded. Are we supposed to be having all these problems with this phone??? Is there anything that can be done while "waiting 2 years" for our contract to be up??? :( Thanks.

NEWPORT NEWS, VIRGINIA -- I have call 5 times because my dishwasher does not work - the past (3) three times I have been given a work order number and told that a factory service company would call me within two (2) days - it is now three (3) days after getting my third work order number and NO CALL! I also own three (3) flat screen Samsung TVs and luckily I have not needed any service. In a very few minutes, I will be calling them again. BASED ON MY CURRENT EXPERIENCE -- I RECOMMEND THAT YOU DO NOT BUY ANYTHING WITH SAMSUNG'S NAME ON IT.

VENTURA, CALIFORNIA -- I purchased this built in Samsung microwave in June of 2011 and after only just under two years, the fan and light buttons just fell off. Well actually fell into the panel. I spoke to Samsung and they told me that they couldn't help me in any way but refer me to a certified repair service. We all know that no one is going to come to the house, if they will come, and make any sort of repair under $200. So I will probably find another brand and have to pay to get a new one and have it installed.

I certainly am very disappointed in the quality of Samsung's product and their painfully "polite" continuous line of NO, No, No. They even said that there was no supervisor available while I was on the line but one would call in 24-48 hours. Such tactics to just make you go away are just disgusting.

SCARBOROUGH -- My cell phone would not hold charge and was only 1 month into warranty. Send it in 3 times to be repaired. Finally I was disgusted and asked for a new phone. Reply was they will provide a refurbished phone. This took many phone calls and a lot of patience. Now it has been 15 days and no cell phone. Customer service puts me on hold for 20 minutes and says that they have to talk to warranty dept. They promised to call me back in 24 hours but no call. This is terrible and I feel that they have taken advantage of me offering a Warranty that they will not honor.

NEW YORK, NEW YORK -- Samsung's Affiliate Partner for Samsung Parts/customer service thereof, J & J International has a limited, if at all RETURN POLICY once you place an order. After a recent heavy snow storm with power outages/no cable/internet service and once power/cable service was restored, the wireless adapter for my SAMSUNG BLU-RAY/DVD #bdc5500 Player was not functioning, even though the DVD player was working properly.

The wireless adapter was not a Samsung Product. Called Samsung and tech said that the adapter was most likely dead (because it was not the correct Samsung accessory) and that I needed another one, preferably the correct SAMSUNG PART. Was directed to the SAMSUNG Parts website (J & J International) where I ordered the part on 2/11/2013. Part no sooner arrives in the mail, when I discover that the supposedly dead adapter is now working--difficulty was with the cable service and not the wireless adapter. Hence do not need the new one.

Call customer service @ Samsung parts.com requesting an RMA # to return the new adapter, only to be informed that it is non-returnable/non-refundable because it is a Special Order? Was not informed of this at the time of purchase. Moreover, returns on many if not all their parts/accessories are limited/restricted to extreme details that the parent company (Samsung) has no control over other than having their techs have you buy Samsung parts and accessories from J & J International. Now I know first-hand, why Apple won the lawsuit against Samsung!

Simply stated: I will not purchase a Samsung Product ever again! Samsung and its affiliate customer service Samsung Parts (J & J International) ways of doing business are corrupt and in their favor. Moreover, the return/refund policy and restrictions thereof is contradictory -- 100% Satisfaction Guarantee -- provided you meet ALL of the REQUIREMENTS.

I purchased this machine in December 2011. I have had one service call and had to replace both upper rack lever adjusters. I have had to call three times to try to get the second lever (including today). The company is long on apologies and short on service. The lady today said that the previous two service tickets weren't set up properly but assures me that she has got it right. I see design flaws as well. Each silverware rack has only two clip to hold it to the rack so you have to place the silverware carefully or it slips loose. I have a French door refrigerator from Samsung and the icemaker is noisy and slow.