Samsung Electronics Consumer Reviews - Page 5

PLANO, TEXAS -- My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number **.

Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere. The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a standalone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs.

Any moisture problem is actually caused by a design flaw from the manufacturer. If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.

CINCINNATI, OHIO -- I bought this phone SCH-U365HAPVZW at Target for my wife six months ago. The phone worked for about three weeks & went dead. All attempts at charging failed. Since I have the exact same phone, took battery out & replaced in my wife's phone, same thing. I have sent this phone twice to the repair station in Texas & it comes back with the same problem. This is a lemon phone & they will not replace it. Samsung is stupid. They have spent hundreds of dollars to repair a $15 phone, when they could replace it & have a satisfied customer. I am going to Corp in North America to ask for a replacement phone.

WARNER ROBINS, GEORGIA -- I purchased a Samsung front loading dryer Jan 2010 from Lowes. Thank goodness I purchased an extended warranty. Six months ago, the dryer quit drying the clothes. A & E repair out of College Park replaced the drying element. Just this week, the dryer would not turn on. I was told by the A & E repair man that the motor had quit this time and he was ordering a new one. This dryer is only 2 1/2 yrs. old. I would never purchase and Samsung or any kind of front loader. This should not be happening with a dryer that is a little over 2 yrs. old.

The other bad news is, A&E who is the repair company orders the part and has it sent to your home and then he said he could not come back before Oct 18, (10 days) to install the motor. So, I'm not pleased with the way you have to wait so long to have it repaired. By the time the new motor is put in, it will have been a little over 3 weeks for a repair to be done.

SONORA, CALIFORNIA -- 6 hours after getting this phone I had to take it back to Walmart to get it replaced. The battery would not hold a charge for more than an hour. Then getting each refill became a nightmare. Customer service at Samsung was not friendly and just kept telling me to take the battery out of the phone to “reset” it. This went on for 10 months. I was charged for the time I was not able to use the phone since the reset I was told to do often didn't fix the problem and the phone was unusable.

Too many problems with the individual problems to mention on the phone itself but I will tell you I am a nurse. I go to people's homes. I used my phone three times in the last month to call 911 and the phone did its old trick and turned itself off during these calls. People's lives were in my hands and I had to get other people to call for me. NOT GOOD AT ALL. I just purchased a new cell phone. Unfortunately where I live the choices are few. I got the new ZTE Merit. I pray it does not fail me. I am not happy with the service or the phone. Walmart says they can't help. SOMEONE WILL HELP MAKE ME HAPPY.

Samsung's customer service is the worst ever!!! I will never buy another Samsung product for that reason! I have a problem with my phone and when I called they were very rude! I was explaining my situation and they kept cutting me off. They told me there was nothing they could do for me. I asked them if I could speak to a manager and they told me that they were all busy and that if a manager was ever not busy they would call me back. Really?! That was just a way to get me off the phone, so I didn't get my issue fixed and they were very rude! I have bought a lot of Samsung products in the past and I will NEVER buy another!!!

ABINGDON, MARYLAND -- Hi. So I thought I would post this because I am having a hard time with Samsung. I have a Samsung captivate. It is a terrible phone of course, but at least mine worked...until recently. It wouldn't make calls anymore. I was told by both AT&T and Samsung that it was mandatory to get the 2.3 update (gingerbread), which totally bricked my phone during the update. Samsung told me to send it in and it would be covered since I was told to get the update by them.

A week and a half later I get a bill in my inbox for more than I paid for the phone saying there was a hardware issue that was the cause of not being able to go from 2.2 to 2.3 and that it wasn't covered. I of course called to dispute this and they refuse to tell me what the hardware issue is! I couldn't believe it! The note the 3 people I got bounced around to said there was a hardware issue preventing the update from 2.2 to 2.3. How can a hardware issue prevent the software update? They wouldn't give me any more information. They said, "Either pay or we are sending you back your dead phone." They wouldn't even put it back on 2.2.

I asked to speak to a supervisor and that request was denied. They sent me to another department and that person had no other information and he too refused to let me speak to a supervisor! How can they do this? They are scamming me and I want to know what action I can take. If anyone has any advice, I would be glad to hear it. AT&T said they couldn't help me because it was an issue with Samsung.

The worst customer service and product I have ever dealt with. Bought a BD player, got it home, didn't work, had to call 8/9 times, told a different story every time, had to go through the entire problem again with each phone call. I was told it would be repaired by the 26th of December, then told they were going to replace it instead, then told they were going to repair again. I am now told they won't have it repaired until the 3/4th of Jan. The right hand doesn't know what the left is doing. The story keeps changing, and I am fed.

RIDGEFIELD PARK, NEW JERSEY -- On 1/8/2011 I purchased an upscale Samsung Range Model FTQ353iWUX/XAA at HHGregg in Brandon, FL. After noticing that the oven does not cook properly, I purchased a range Temp gauge. I found that when the range pre heat alarm rings, the oven is actually 75 degrees below the set temperature. It takes the range an additional 20 to 30 minutes to reach the set temperature which negatively affects the cook times.

I called Samsung at 800 726-7864 and spoke to a “Cedrik” who refused to give his last name but gave an ID #**. He advised that this was a common problem and to set the temp up an additional 75 degrees. This would be fine except after 20-30 minutes, the oven temperature would be 75 degrees too hot. “Cedrik” was less than helpful. I would strongly advise anyone considering a Samsung Range to reconsider and look at ranges from reputable manufacturers.

We bought the newest model Samsung dishwasher 4 months ago, and it has worked a total of two weeks! Three service trips later, they finally tell us that it is a defect in the model. Then we have to fax a bill of sale to prove we're within warranty - which is crazy, because you have it on file from the previous warranty service calls!

Different agents quote me different time frames. The responses to emails I have sent tell me to call for help troubleshooting, when I clearly indicate in my email that Samsung has told me I need to replace the unit not repair. And this is for a defect in the model that Samsung is AWARE OF.

Finally, I have been told that the credit I may receive for the return of the defective unit may only partially cover the cost of the exact same model again. (Not that I would ever purchase this model or another Samsung model again, but it is inappropriate not to honor a like-for-like exchange credit.) After multiple attempts to reach out to Samsung and give them the benefit of the doubt, they refuse to call back or acknowledge my email requests.

I would be forgiving of a defect - not all electronics are perfect in the first batch - but treat your customers right and do the honorable thing.

I need some assistance from fellow M3Cers: I sent my Samsung cellphone (Verizon) in for warranty work, as the charger port stopped working. I have read numerous complaints about Samsung denying warranty repairs due to moisture, corrosion, etc., which is exactly what they did to me. This phone has never been subject to any environment where moisture was an issue. In fact, in the majority of cases of moisture and/or corrosion, the battery department will show signs (rust, discoloration, etc.), and there was nothing to indicate this.

I am obviously very furious with Samsung, and will do everything in my power to never purchase another of their products, as they don't care. I need to know if there is anyone else I can file a complaint with that may get some notice, other than this forum (Verizon, FCC, FTC, etc.). Any assistance and information will be greatly appreciated, and I warn everyone to be careful about purchasing Samsung products, especially cellphones.