CHICAGO, ILLINOIS -- If you are not a customer yet: you still have time to save yourself! They entice you with their appealing low prices, free store credits, "free" phones (for which they charged us in the end), apparent friendliness but the truth unveils itself through the months. We were a group of European students in the US for only a year so we decided to get a cheap no-contract family plan from Sprint, or that was what we were told. The first shock came when we realized the prices excluded vat + store charges (being European, we were not used to that) on top of activation charges for each line. So, our bill ended up being about twice what we thought we had to pay.
The worse was that they lied to us in store. We made sure to ask multiple times that we were not signing any contract, and they assured us that there was no contract since we would be leaving the US and couldn't keep any contract. Ended up that we actually had one of our lines under a contract. We had 8 lines so they easily slipped that without us noticing it in the agreements! After spending an hour with customer service, we were told that if we canceled our lines on the 21st of June 2017, we would not need to pay any additional fees.
We visited the store about a month before the above mentioned date in order to ask whether we could request for the cancellation on the 21st June in advance, but they said that we would just have to call on the 21st itself to have it canceled. Any guess what happens next? We call and they tell us that we actually have a 30-day wait period for the cancellation to take place. Yet another lie told to us in store!
So yeah while we would all leave the US, we still have to pay for the lines because of some people lying to us! The only solution they found was to keep our lines on standby, which means that we are still paying over 11$ for no service. So my advice is to rather pay a little more for a safe and reliable service from a company where you actually know your exact monthly expenses.
TAYLOR, MICHIGAN -- Sprint has the worst customer service ever. I was paying around $210 for 4 lines. In December, we went to Best Buy to add another line with a new phone. I was assuming with a new line and phone it will be additional 50 to my bill so I was expecting my bill to be around 260-270. I also called and got the activation fee waived off. But a month after when I got my bill it was close to $400.
When I called, they told me that the person at Best Buy put the 5th line in wrong plan and I would have to be pay at least $300, and they can't bring it down more than that but my next bill for February will be around 250 before taxes. So this month, I again saw my bill and it's even over $400. I called couple days ago and customer service representative told me, "It will be fixed and we will make sure the bill goes down," and told me to call after 48 hours. When I called, I found out the 5th line was still in some other plan and they had only credited me about 35 dollars.
Spoke to supervisor, she said she can only bring down the bill to $299 and then transferred me to where they will find me a better deal to bring down the bill but I stayed on phone for more than an hour... No one came to the line so I just hung up. I've literally spoke to over 20 customer service reps and they don't help you at all. They keep giving you false hopes. I can't believe I just paid so much into just a phone bill that should have been taken care of. This service is just ridiculous. I wish I can punch every single one of them. Biggest frauds.
Back in the middle of May 2016 my iPhone 5s broke due to water damage (my fault) while I was in Florida on vacation. Every experience with Sprint had been great up until today 09/16/2016 when I realized what was happening with my billing. So when my iPhone broke I went to the Sprint store in 330A Mary Esther Blvd Mary Esther, FL 32569 and had them set me up with a Galaxy S7 edge. I was told by the store manager that I could pay my last bill and then upgrade for no additional charge to the Samsung, so I thought that would be great and had him do it.
He had me put signature on a few separate blank lines on his iPad and says that my Sprint monthly charges have not changed, which was true. What he failed to mention was that he actually financed my phone with a third party loan company called Progressive Rent Payments who have been billing my account $72.50 twice a month ever since I got the phone. So after Sprint and Progressive bill me for the month my total amounts to nearly $230 a month.
Before I walked in the store I was paying $89, now I pay $230?!? That's insane!! So I called Progressive rent payments and the representative apologized and said that they charge double for whatever hardware you lease, so by the time my 1 year plan ends I will have paid $1950 for my Samsung S7 edge. I WOULD NEVER PAY 2000 FOR A PHONE!!! Sprint Customer care reps say they can't do anything because it's through a third party company.
Progressive Loan reps say they can't do anything because I "signed an agreement." Which is a load of crap. I can't even begin describe how angry I am with that manager. As a result, I called the store to find out that he had left. One must wonder why he did or if he was just fired for sketchy deals. Either way I am left paying for it and Sprint can't seem to do a dang thing about. Utterly disappointed.
ATLANTA, GEORGIA -- Sprint is the worse company in the world. The service is horrible. You can't talk on the phone and text unless you connected to wifi or you can't get on the web unless you connected to wifi. Also I never signed up for auto pay to come out my account because I like to manage my money. But guess what? Sprint doesn't care. They took 269 out my account plus overdraft my account. So I called and they say I have to wait 7-10 business days until my money is back into my account but it took y'all 1 sec to take it out. If I wasn't under a contract I would've been left they ass.
USA, CALIFORNIA -- I bought 3 new phones for work. Two Samsung Galaxy S7 and one Apple iPhone 7. I came from the AT&T network which wasn't too bad but expensive. Have been on the Sprint network about 2 months now. The Sprint network is absolutely the slowest network ever. I downloaded Speed Test from the Play Store to see my speeds and they were averaging .40 mbps or under! Sometimes as low as .04 mbps. Called tech support. They said I was in a full coverage area and reset my phone. Did not change the speed. If you want really really slow service then you will like Sprint. Otherwise I recommend you go with a different network that doesn't use Sprint.
MEMPHIS, TENNESSEE -- I decided to switch my business cell plan from AT&T to Sprint due to substantial cost savings. The Sprint representative assured me that my current devices (iPhones and iPads) would all port over to their network. They would not. After deciding that the cost savings still outweighed the cost of new devices and my frustration at being mislead I continued moving forward with Sprint. Huge mistake!
After two months of having the wrong devices ordered, billing mistakes, continuous lies from the representative and awful customer service, I scrapped Sprint. I sent their devices back and had everything ported back over to AT&T. That process took about an hour. Sprint provided the worst customer service experience I have ever had in any industry with any product. They are wholly inept at every aspect of business. Not only are they not able to solve any problem, they are completely unwilling to provide any customer solutions.
BAKERSFIELD, CALIFORNIA -- Changed from Verizon to Sprint due to apparent better package prices; I have 3 iPhones: Sprint service for voice calls is very weak and sometimes none, even within the City populated areas (Bakersfield). Internet is most of the time showing "3G" OR Nothing which is completely inoperable; "LT" connection is very rare throughout the ENTIRE BAY AREA TO LOS ANGELES CA. I can even operate my Maps app when LT is not available. VERY UNRELIABLE!!!
When I see Ex-Verizon Commercial Guy saying Sprint is better... He's lying to everyone ~ Cheaper than Verizon but Overpriced for the service provided. ANY PHONE SERVICE IS OVERPRICED OVER $50.
TIMONIUM, MARYLAND -- 2 years ago I got a contract with Sprint for 2 years. The deal was I pay extra for my phone so I can eventually own it. So I was paying all this extra money a month so I can pay off my phone. They tell me and my boyfriend after our contract was up that we will never own the phone. What? But we were paying it off to own it. Then they say "you can buy it for 250!" Like seriously?
So we were paying all this money for no ownership of the phone. So basically it was a rent to rent deal not rent to own? On top of that the bill should have been getting lower when it was being raised. Omg really! They will do anything to screw you out of money. Their service is horrible! I haven't been able to make calls or receive them. So screwed up! Switch to Verizon.
I have been with Sprint for 14 years. I have 3 lines with them. One of the lines was up for an upgrade so we went to a Sprint store to get a new phone and renew our contract. Well I was informed that "you can only renew a contract over the phone or online. You cannot do this in any Sprint store." I was also informed that "if you renew a contract and upgrade your phone you will pay an additional 25.00 a month for the 2 years." So the cost of the phone would be 349.00 plus the 25.00 a month fee. Total for phone 949.00.
In other words you are being punished for signing a new contract because they do not want you to get a new phone at a discounted price. I was told Sprint no longer wants to do 2 year contracts so I guess this is how they get people to agree to no contracts.
LAS VEGAS -- I bought an expensive phone from Sprint that didn't work correctly. They said it was covered under the 30 day money back guarantee, but that if I let them take extra time to try to get it to work it would still be covered. So I tried for months, on the phone with them for hours every week, and it wasn't doing anything except taking up massive amounts of my time that I should have been spending working, and thus costing me hundreds of dollars more. So I eventually canceled service and returned the phone. They accepted the return, but never gave me a refund.
Now they have my phone and my money, and I'm wrestling with the credit card company I paid them through to get it back. And they are trying to charge me for $200 worth of things that I don't recognize as well. This company is a nightmare. They are just a bunch of corrupt, thieving gangsters. Go anywhere else. You will be safer there.