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Sprint Cell Phone Service

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62 Reviews & Complaints

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Sprint Treats Customers Like Dirt, Never Again
Posted by Shane1065kerr on 01/16/2013
Customer service tells you one thing then the next person tells you sorry they didn't note it so youre sol. Sprint has been the worst service I've ever had. Dropped calls, huge bill, terrible service.
     
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Posted by At Your Service on 2013-01-17:
Wish you would of detailed it better.
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Sprint Store In Aurora Mall Is Not True Sprint
Posted by Vlnwms on 01/05/2013
AURORA, COLORADO -- In mid-October, I went into what I believed was an actual Sprint store located in Aurora Mall, picked out the iPhone 4S. Later, I decided I wasn't going to be able to afford the monthly cost and called Sprint customer service, within the 14 day timeframe, to cancel the service. I was told by Sprint customer service to return all equipment. So, I went to a Sprint store only to be told they could not take the equipment because it wasn't their's and I'd have to return it to the store in the Aurora Mall. They then explained to me that the store in the Aurora Mall is actually Fast Wireless, who is AUTHORIZED to sell Sprint service, but is NOT an actual Sprint store, although the sign outside the store says Sprint.

So, I go back to the store in Aurora who said they can't take the equipment back because it came from the Sprint distribution center. While at the store the "Manager" called Sprint to see if they would take the equipment, Sprint said no, because the equipment came from Fast Wireless warehouse, Fast Wireless said they couldn't take the equipment back because it came from Sprint. Neither is accepting responsibility, pointing at each other, and now I'm stuck with equipment I'm not using, and an early termination fee of $700. Sprint customer service has it noted that cancellation was requested within the 14 day which would eliminate the early term charge, however because neither Sprint nor Fast Wireless will take the equipment, Sprint will not cancel the account until equipment is returned and charging the early term fee.

WARNING..DO NOT DEAL WITH FAST WIRELESS PERPETRATING AS SPRINT IN AURORA MALL, GO DIRECTLY TO SPRINT OR NOT AT ALL. I will no longer do business with either.
     
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No Service or Poor Service Cost Nearly 200.00 a Month
Posted by Llegan2000 on 12/06/2012
HOLLAND, MICHIGAN -- We have had Sprint for 11 years without too many problems but for the past year, the two phones we got with our plan are not working unless you sit out in the cold and my son's phone has to have the cord attached in order to make a call. My husband's Iphone seldom receives calls and he cannot call me from work on his cell. Never had this problem until the past year. Sprint won't replace the bad phones unless we sign another two year contract even though we have insurance on our phones. If we cancel our last year on our contract, it will cost us over 200.00 per phone. Their customer service is absolutely the worst EVER. After dealing with Sprint, I don't care if I ever have a cell again.
     
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Closing Account With Sprint
Posted by on 08/10/2007
WEST VIRGINIA -- I hope to see Sprint lose all their customers and I think that they will very soon. I called to close my account with them and was told that since it was 2 days since the month ended, that I had to pay another month..very rudely, I May add. So I paid the extra month, as soon as it was up, went to the Sprint store and paid the early termination fee and the last bill. Today I received a bill for 26.00. I called sprint, waited the mandatory 20 minutes on hold, and was told that it was from a previous bill that was over $100.00. I had never had a bill that high from Sprint. I wonder if it is legal for them to charge that extra month when you are already paying $200 just to get rid of their terrible service. I always tell everyone how terrible their service is and also advise them to go to any phone company other that Sprint. I don't think I have ever been screwed over so badly as this company has done.

SPRINT IS TERRIBLE. Good luck if you plan to try to get rid of them! I will never, ever use them for anything again and neither will anyone that I know.
     
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Posted by Anonymous on 2007-08-10:
I like Verizon and have had good luck with them.
Posted by Anonymous on 2007-08-10:
I have vonage.
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Charging to much when unnecessary
Posted by Bre on 06/15/2006
TACOMA, WASHINGTON -- I have just currenlty added a second line to my phone about 3 months ago and was told at this time it would only cost an additional $20.00 a month.
Ever since then i have been being over charged and had to call and get things straightened out in order to pay my bill. This is a major hasle and very unproffesional. I am getting charged late fees due to their inconsistancy and will not tolerate it for much longer. If this continues to be an ongoing issue i will be canceling my contract. To those who are looking for a reliable mobile service i do not recommend choosing sprint for such things. I do understand that mistakes happen, but when it is reoccurring for months and months that is unacceptable and shows lack of knowlegde in this corporation. I am sorry to say i will not be a sprint customer for much longer.
     
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Posted by beanbagbritches on 2006-06-15:
Sounds like things were rectified. Is the issue late fees? Also, the word is "recurring."
Posted by CrazyRedHead on 2006-06-15:
Also, unproffesional is spelled unprofessional.
hasle is hassle.
inconsistancy is inconsistency.

Just trying to help.
Posted by Doc J on 2006-06-16:
Those who subject others to strict rules of spelling and grammar shall be held to the same standard.
Posted by Anonymous on 2006-06-16:
Wait for a Sprint special? July the 4th? Be patient.
Posted by Ponie on 2006-06-17:
Wouldn't cancellation be a case of cutting off your nose to spite your face? My understanding (of course it may be incorrect) is you will be charged an early termination fee if you cancel before the end of your contract. I'm with T-Mobile and it was stipulated in the first year contract that I'd have to pay a hefty fee for doing so.
Posted by cvs pharmacy stinks on 2007-05-15:
I am so glad you posted this. SPRINT cell service itself, along with their customer service is HORRIBLE!! I have been over billed EVERY SINGLE MONTH. Then they either disconnect you after you wait on hold, or they say they have credited the account, and then the next month it starts all over again. The last time I talked to the representative she insisted my bill was correct, but couldn't come up with the proper figures to support the bill. Then she arbitrarily said she would credit my bill $50 when I was over charged $111!!!!!!! I asked her where she got the $50 offer from and she said "I thought that was fair". She just pulled it out of thin air. I got so exasperated I quit the phone service, but they are trying to charge me for a disconnect fee. Yea, right.

You truly get lost in the phone system and have to wait hours at times before correcting THEIR MISTAKE. I think it's a downright scam, the overbilling.
I would be very happy to join in on a class action lawsuit against SPRINT. (and I've NEVER sued anyone for anything, but I think this is intentional as it has happened SO MUCH!!!!!!!!)
PS>>>>I changed to tmobile "favorite five" and have had no errors and am very happy with their cell phone service.
Thanks.
Posted by cvs pharmacy stinks on 2007-05-15:
oops double posted sorry
Posted by Heather on 2013-01-10:
I had Sprint internet service for 8 months, which was about 50 to 55 dollars a month. Last month they charged me 500 dollars for going over the data usage. I called customer service and talked to seven different people. No one could tell me how I was using so much data. They said my only option was to choose a plan with more data usage. The problem is, the amount of data they are saying I used would be equivalent of 25 people using my internet service all day long. They said that they don't see anything out of the ordinary. Are you kidding me?! How does someone accrue 500 dollars worth of data usage, when I do nothing different that I have been doing for the last eight months? Needless to say, I paid that 150 to cancel, and I will NOT be paying 500 dollars to Sprint.
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Terrible Cellphone Service and Customer Service!
Posted by Bethcaputo1 on 12/24/2013
I have been a loyal Sprint customer for over 15 years and never missed a payment. Over the last 2 years, the service became terrible and I wasn't even able to get service on my phone in the city. So, I cancelled my service and went with Verizon. I cancelled my Sprint service on day into my billing cycle, and received a bill of $56.00 for one day of usage. When I called, they said that there is nothing they can do about it and I have to pay that bill because my contract says I pay a full month's bill even for one day of use! Stay away from Sprint!!! Terrible service and terrible customer service!!
     
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Over Charged on 2 Week Bill and 1 Phone Didn't Even Work.
Posted by Vejer2 on 10/17/2013
CARLISLE -- We bought two cell phones at Radio Shack in Sept 2013. We did not know what cell phones to buy. the sale man at Radio Shack said that we had a two week trail period for a money back guaranty on the Sprint plan. We had them activated and over the next three days we tried to get them up and going. My husband drives tractor trailer and up north, he kept loosing service. so we returned them. Radio Shack keep 63 dollars for each phone for 126.00. Radio Shack called Sprint and I also called them to make sure we would get our account closed and we would get all our money back. A couple days later we got a bill for 275.91. I called again, I was told the account was closed and this was a pre-mailed and computer generated bill. Jason said that do not pay, this bill, that an other bill would be coming and it would only be for about 20 dollars for the days used. He said he put a note on the account. He said he could not credit the account at that time, due to everything being automated. He said to call back in a couple days to see if the computer showed the updates and then we could get a correct total for the invoice. Yesterday we got the new bill mail 138.52 which includes a late fee of 13.53 and one whole month of service. I feel this is bad, customer service for a well know company.
     
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Worst Provider!
Posted by Jenniseve25 on 10/16/2013
GREENVILLE, SOUTH CAROLINA -- When you call Sprint's 800 number you hear the company "Claim" they have the most reliable network.... Ha What a joke.

I live in a huge city and on their coverage map I show having excellent coverage. This certainly is NOT the case. One day I have good coverage the next NONE. I call Sprint and they say "were sending techs out to inspect your towers"

I was naive to think all service providers had the same decent coverage... I constantly have to call them regarding my invoices, additional charges always just appear on my bills.

On top of TERRIBLE coverage and fees assessed each month you must call to remove, you have to call back and make sure the previous agent actually did what they said they would do.

How can I start a class action law suit? Why should I pay $200 a month for two Samsung Galaxy S3 phones with full services that DON'T get services?? I'm in a coverage area?

Please run if you are thinking about Sprint!
     
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Posted by cmthru on 2013-10-17:
No wireless provider guarantees 100% coverage. The maps are generalizations and nothing more.
I have Verizon and am 1/2 mile from a tower. If I move to the other side of house the service drops to almost nothing.

As to the additional charges, you will have to fight them on those. You can have them block all third-party charges.

And please do start a class action. The lawyers will reap millions while you get a coupon for a few dollars off.
Posted by Jenniseve25 on 2013-10-21:
I have service one day at my home and no service the next. I drove to Florida and had no services the entire way. No services at the beach either. I 75 south was the interstate I took. I drove to Atlanta... Stayed in Atlanta GA and again had ZERO services.
I have a Galaxy S3, if I have service one day I should have it the next.
I never had this issue with T-Mobile. I could RELY on T-Mobile.
Don't sell a service claiming America's most reliable. I'm not the only one experiencing the problem.
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Business Practices
Posted by Birdie722 on 10/04/2013
KANSAS CITY, MISSOURI -- On August 26, 2013 I went to the Sprint store in Kenwood, Ohio. I wanted to upgrade my cell phone to an iPhone. the salesman showed me what was available and I picked one that cost $199. When completing the sales deal he mentioned that they were having a special. If I switched my home service I could save $100. I said that was fine BUT I was leaving the country and didn't want to do it until I came back Sept. 10. He said that was fine. He gave me a box to take with me and said not to hook it up until phone service was started.

When I returned home I had a bill from Sprint for $25+ for phone service in August. I called the store(Sept.11) and said that I had specified that service was NOT to be started until I got home. The sales person gave me a bunch of information that basically said "Tough but that's the way it is!" Then I called customer service. They said to just return the box and they would cancel the account. It had been over two weeks and there was a $200 cancellation fee but they would forgive that. None of this had been explained when I got the phone. I was also not told that when I purchased the phone I contracted to keep the account with Sprint for a year. I had had this account for many years as a gift from my husband. He had paid the account until now. I also could not get the account in my name until I took him into a Sprint store and had him sign over the account.

THEN my husband got a bill from Sprint for206.49. We took it to the Sprint store closet to our house and the manager (who was very knowledgeable) spent over an hour looking over the bill, listening to our explanation, and talking to customer service, finally figured things out. He had been charged incorrectly by the salesman and the bill was $70 overcharged. She said to go back to the store where I purchased the phone. We went back to the Kenwood store and spoke to the manager(the sales person was off that day). He took the bill and listened to our explanation. He said he would call back the next day.(Tuesday Sept 24th).

We waited until Friday and finally called the store. They said he had had a death in the family and was not there. I got a bill on Monday that said I must pay immediately. Since I was told previously that this line was cancelled, called customer service again and talked to Mike. He said the account had been canceled and a credit was made to the account for those charges. Yesterday, my husband received another bill for $172.69. He owes NOTHING!!! There is a late payment charge of $10.00 also a credit $33.80. We don't know what to do!! PLEASE HELP!

Sincerely,
Shirley Gallagher
     
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Posted by Shirlee on 2013-10-22:
Sounds a lot like what I am going thru. I will make another trip to the Sprint Store, also I am going to post whatever and where ever I can until I get a resolution. Meanwhile Sprint is on my S... list.
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Worst Cell Phone Service EVER!
Posted by Dianmscott on 09/29/2013
TUCSON, ARIZONA -- In February 2013 I signed up for service with Sprint after having a phone provided by my employer with Spring service for over 3 years; the owner was selling the company back to the franchisor and I needed my own plan. Soon after getting my new contract, in my name and with an upgraded phone, the service got worse and worse. It's now at the point that most calls I place or receive drop after a minute or two, the phone simply doesn't ring and when the caller leaves a message (none of which I'm aware of since the phone didn't ring), their message takes from 10 minutes to 24 hours to show up as voice mail. Some text messages don't show up for 10 minutes to 2 hours.

This last problem is the newest on the list but frustrating none the less since many of my clients communicate trough text messages since they are busy running their businesses. I have lost imperative information and therefore some business due to these issues. I went to my neighborhood Sprint store where I bought my phone and signed up for the contract and was told by a very cheeky employee there that I should read my contract carefully because it does not state that Sprint has to provide me with decent service. He actually said those words. He also advised that I could 'try' to get out of my contract but that isn't likely to happen'.

During the same conversation this person told me that Sprint is adding hardware to it's towers which is causing all the issues and the work will be completed in November, closing with 'there's not anything we can do about that.' I politely told him that his job must suck since the service his company provides is inferior and he stated "Yeah, especially since I work on commission." I left very frustrated and feel like I'm not only being ripped off but mocked by this company's rude employee!
     
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