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Sprint is horrid
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

If you're an international traveler, I wanted to pass along an horrid experience I've had with Sprint that forces me to cancel my years-long relationship with Sprint. The bottom line of a long note below is that my advice is to avoid/abandon Sprint if you need reliable service and support in foreign countries.

Here's a long explanation, long so you realize the magnitude of the problem. It began this summer when my international roaming (GSM) Sprint sim chip failed to work (in both Spain and France). I immediately contacted Sprint's international number, but I never got a straight answer, despite being put on hold for long enough that I ultimately racked up more than $100 in international roaming (on a separate European sim GSM chip I've got).

Worse than that, some of my calls clearly were being connected to an out-sourced service that had no idea what I was talking about. More than one did not even understand the difference between GSM (the cell-phone system used in Europe and most of the world) and CDMA (used by a few U.S. companies like Sprint and Verizon).

Years ago, Sprint sent me GSM sim chips for the phones my wife and I use out of the country to make sure we could get our cell phone calls when traveling abroad. I'm a reporter, so must have 24/7 phone access. For years, they worked perfectly -- late as March of this year in Germany. It was in Spain and France when Sprint's sim chips would not connect with networks for roaming.

I never got a meaningful response to my calls to Sprint from Europe, despite time-consuming transfers to a number of various Sprint persons (some, I sensed, where simply out-sourced phone service operations). It was so bad that one idiot said he/she would text message my Sprint number with information (despite my informing the person my cell number was unworkable in Europe). Eventually, after more than $100 in international calls to Sprint on my EU phone, I gave up.

When I got back to the U.S., I called our local Sprint store to see if I could order new GSM sim cards since Sprint now sells phones that support both GSM and CDMA. Yes, the store representative told me after checking our Spring account, but I needed to contact "customer support" for the cards. So, I called customer support. That led to 2.5 hours on the phone being passed around a bunch of clueless Sprint employees before being told no, I can't get them.

The initial customer support person said, "Yes, it would be no problem." But, after nearly an hour on the phone entering various information, he told me that he had prepared my request, but I had to talk with the international service desk. Part of the delay was answering a bunch of idiotic questions, including "why did I want a GSM sim?" Duh, maybe to be able to get calls when I'm outside Sprint's US CDMA network.

The first person on the international service desk seemed to have no idea what I was requesting and tied up my time asking the same questions I was asked from the first Sprint person. Eventually I got to a person who asked for my phone's IMEI number. When I heard her answer to my question as to why, I knew I was dealing with another clueless Sprint person. Her answer was to see if my device was on the list of devices that would support a GSM chip. Wrong!

The IMEI number does not identify a type of phone, as she said. Instead, it's a unique number to identify a particular mobile device transmitter. There are millions of IMEI numbers covering every cell phone manufactured -- and, in fact, a dual-sim, like my international phone, two IMEI numbers for each SIM slot. So, after yet another delay on hold, she got back to tell me my IMEI number didn't match any number in their database. And she proceeded, again, to push me to buy a new cell from Sprint.

I suspect that what's happening is that Sprint will NOT allow a sim chip in any phone that's not registered with Sprint (similar to the old dark days of locked phones). Unfortunately, the person with whom I was talking could not comprehend my question as to how I could get this particular Samsung phone in Sprint's DB of accepted phones.

After more than two hours, I eventually gave up on Sprint. Given some of the precarious situations in which I've encountered in foreign countries, I need a phone service and company service representatives far more reliable than what I encountered with Sprint.

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The Worst Experience With Any Company I Have Dealt With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON -- Let Sprint buy my AT&T contract with 2 months left. Big mistake!!! I also turned in 2 iphone 5s. The advertisement on the store window was "half off at&t". Not only did I not get money for contract. I got no money for 2 phones. HOLD ON IT ONLY GETS WORSE!!! I have 6 phones. With at&t my bill was 369.00 unlimited text, data, all the bells, and whistles. Sprint for the 1st 6 months was all over the place always way over $400.00. Now my bill is 429.00 month for less service and the worst customer service I have ever dealt with. Let me explain how I got here.

HERE'S WHERE IT GETS UGLY!!! I went back and forth to the store numerous times [{24} and in all fairness it was right around the corner from my daughter's dance class; however, I never wanted to spend my time dealing with a 20 year old manager telling me things that were not true]. After going to store for almost 3 months the store closes and it was not even a corporate store!!! Not being a corporate store means the store could not help me anyway. This was a real eye opener!!! It is a lose-lose, catch 22, vicious circle. Weird the store said 'sprint'?!?!

After the store closed [incredibly frustrating], I started calling customer service. No help!!! I asked to get out of my contract because it was not cheaper and I have no service!!! The response was [and I quote], "If we did not have contracts we would be out of business." I think that says it all.

THAT'S RIGHT NO SERVICE!!! THIS IS THE COUP DE GRACE, FINAL BLOW, CLINCHER. After having a tech look at towers etc, I get no service unless I go down the road 3 miles. My wife is a surgeon and has to take call all night. Paying for no phone service is not only revolting in our case dangerous. Not sure why they do not understand??? I have never had a problem like this, nor ever had to file a complaint. Thank you for giving me a voice!

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Cheap Price = Cheap Service + Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- If you are not a customer yet: you still have time to save yourself! They entice you with their appealing low prices, free store credits, "free" phones (for which they charged us in the end), apparent friendliness but the truth unveils itself through the months. We were a group of European students in the US for only a year so we decided to get a cheap no-contract family plan from Sprint, or that was what we were told. The first shock came when we realized the prices excluded vat + store charges (being European, we were not used to that) on top of activation charges for each line. So, our bill ended up being about twice what we thought we had to pay.

The worse was that they lied to us in store. We made sure to ask multiple times that we were not signing any contract, and they assured us that there was no contract since we would be leaving the US and couldn't keep any contract. Ended up that we actually had one of our lines under a contract. We had 8 lines so they easily slipped that without us noticing it in the agreements! After spending an hour with customer service, we were told that if we canceled our lines on the 21st of June 2017, we would not need to pay any additional fees.

We visited the store about a month before the above mentioned date in order to ask whether we could request for the cancellation on the 21st June in advance, but they said that we would just have to call on the 21st itself to have it canceled. Any guess what happens next? We call and they tell us that we actually have a 30-day wait period for the cancellation to take place. Yet another lie told to us in store!

So yeah while we would all leave the US, we still have to pay for the lines because of some people lying to us! The only solution they found was to keep our lines on standby, which means that we are still paying over 11$ for no service. So my advice is to rather pay a little more for a safe and reliable service from a company where you actually know your exact monthly expenses.

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Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAYLOR, MICHIGAN -- Sprint has the worst customer service ever. I was paying around $210 for 4 lines. In December, we went to Best Buy to add another line with a new phone. I was assuming with a new line and phone it will be additional 50 to my bill so I was expecting my bill to be around 260-270. I also called and got the activation fee waived off. But a month after when I got my bill it was close to $400.

When I called, they told me that the person at Best Buy put the 5th line in wrong plan and I would have to be pay at least $300, and they can't bring it down more than that but my next bill for February will be around 250 before taxes. So this month, I again saw my bill and it's even over $400. I called couple days ago and customer service representative told me, "It will be fixed and we will make sure the bill goes down," and told me to call after 48 hours. When I called, I found out the 5th line was still in some other plan and they had only credited me about 35 dollars.

Spoke to supervisor, she said she can only bring down the bill to $299 and then transferred me to where they will find me a better deal to bring down the bill but I stayed on phone for more than an hour... No one came to the line so I just hung up. I've literally spoke to over 20 customer service reps and they don't help you at all. They keep giving you false hopes. I can't believe I just paid so much into just a phone bill that should have been taken care of. This service is just ridiculous. I wish I can punch every single one of them. Biggest frauds.

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Unlocked Phones and Disregard to Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- When I left Sprint and went to T-Mobile, I had already paid for two Samsung Galaxy S7 Edge phones. Once I realized that I keep getting invalid SIM, I contacted T-Mobile which informed that the phones are not unlocked. I contacted Sprint and asked them to unlock my phones. They keep saying that the phones are unlocked. But Samsung says the phones are still locked to Sprint. I have been back and forth with them for over two months.

Now I give up. The phones that I literally paid $2000 for are just worthless. I asked for the unlock codes which they received from Samsung. They said there is no unlock codes. Some of them give you different ideas to make the phone work which do not make sense. Finally, they started mocking me when I insisted on getting the unlock codes. One of them told me, just write 7 zeros while a senior complaint handler suggested that I donate to a Sprint customer. Let this be a lesson to any new customer. Please think twice before getting burn like me.

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Worst Cell Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALDWIN, NEW YORK -- DO NOT PURCHASE THE 5 LINES FOR $100.00 SERVICE FROM SPRINT! I was skeptical about the deal and questioned it. The representative assured me it was legitimate and the service works just like other services and it was simply a promotion.

Needless to say I was convinced and agreed to enrolled into the plan with my family. I can't begin to describe the number of issues I've experienced with this plan... e.g., I CANNOT have a conversation on my cell while using the navigator nor sending text messages; nearly impossible to access website if I'm not at home using my WIFI, and the list goes on. I'll be going back to T-Mobile as soon as they have a deal that will accommodate the fees that I will incur upon termination.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MCKINNEY, TEXAS -- I really have nothing nice to say about Sprint. I had service with Sprint for 2 years and when my last payment was due, I went to the Sprint store and spoke to a representative. I told them I was going to cancel my service and asked what my remaining balance was. It was 30 dollars which was the payoff of my lease phone. I paid it and requested that it be unlocked. She sent a request. Told me it would be up to 48 hours. I waited and not unlocked.

I called Sprint and they fed me something about 60 dollars being unpaid. So I spoke to someone else and he understood everything. He sent a request to unlock it... still nothing. So I called for the 3rd time and once going to the store. The woman on the phone told me 3 days after that I owed 111 dollars. We talked and she had a supervisor call me to which she told me I owe 211 dollars and that my payoff of the phone never went to the phone.

All I did was pay the 1st woman what she had told me I owed and in 5 days you try to get 211 more dollars from me. Honestly I feel like I am being hustled because I was quoted wrong info and now I am expected to pay for that mistake. All I want is my phone to be unlocked. I am not happy with Sprint and customer service is the worst I have dealt with. I can't believe I can be treated this way after 2 full years of service. I will never go back to sprint.

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Worst Cell Phone Coverage I've Ever Experienced.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NATION WIDE -- Sprint service and mobile network is deplorable. I've been on a "working" vacation for the last week and havp spotty at best service. I had AT&T previously and always had great reception and data coverage in the same area of the state. I made the mistake of trusting Sprint's ads and assumed at this point in the evolution of the phone industry that they were pretty much all the same. Boy was I wrong!! GOING BACK TO AT&T AS SOON AS I GET HOME!!! By the way, luckily I found a wireless network in a restaurant to write this review.

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Worst Phone Company
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

ATLANTA, GEORGIA -- Sprint is the worse company in the world. The service is horrible. You can't talk on the phone and text unless you connected to wifi or you can't get on the web unless you connected to wifi. Also I never signed up for auto pay to come out my account because I like to manage my money. But guess what? Sprint doesn't care. They took 269 out my account plus overdraft my account. So I called and they say I have to wait 7-10 business days until my money is back into my account but it took y'all 1 sec to take it out. If I wasn't under a contract I would've been left they ass.

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Slowest Cell Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

USA, CALIFORNIA -- I bought 3 new phones for work. Two Samsung Galaxy S7 and one Apple iPhone 7. I came from the AT&T network which wasn't too bad but expensive. Have been on the Sprint network about 2 months now. The Sprint network is absolutely the slowest network ever. I downloaded Speed Test from the Play Store to see my speeds and they were averaging .40 mbps or under! Sometimes as low as .04 mbps. Called tech support. They said I was in a full coverage area and reset my phone. Did not change the speed. If you want really really slow service then you will like Sprint. Otherwise I recommend you go with a different network that doesn't use Sprint.

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Sprint Cell Phone Service Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 111 ratings and
155 reviews & complaints.
Contact Information:
Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
investorrelation.sprintcom@mail.sprint.com
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