Preview Review

Next Review

Sprint Cell Phone Service Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Worst of the Worst Customer Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIRFIELD, CALIFORNIA -- I was on my boyfriend's contract as a second phone. We had smartphones, but preferred just a basic talk plan, for which we were still paying around $90.00 a month for 2 phones that never went anywhere near the use allotment. We requested that text, and data be blocked so we did not get extra charges, repeatedly, to no avail. At some point my son sent me a picture of his new dog. I told him I would not be able to open the picture as we blocked data. Somehow, no idea, that picture got opened... So they say... And they charged me $70.00. I called and asked how I could open something that was supposed to be blocked. They refused to remove that charge.

They always would say we were a month behind, and we had to keep taking in the proof that they were paid... And on time. Their error, but never any apology from them for wasting our time. We split up, but we stayed together on the contract, taking turns paying the bill. As soon as the contract ran out he told me he was going with someone else. He would shut off his phone, and leave mine on if I wished to remain, and pay the bill. My mistake, I should have ran for the hills. In January I told them I wanted to switch to a talk/text/data plan for my phone that would have cost $45.00 a month. I was currently paying $29.99 for a talk only plan.

I am not really a data user, or even a text person, but I had a smartphone, and it seemed like a waste not to be able to use it. I did not even try to use either of those things until 3 months down the road, when I called because it would not let me text and found out that they had not set me up for text or data. They said that they would fix the problem, and after hours on the phone arguing with them that I should not have paid for services that were not even available to me, they finally gave me a credit for the previous 3 months. I should have tried to use the text or data right then, but I did not try again until the beginning of June. You guessed it they still did not work.

I called and she said that the text not working was my fault because I could enable that online, but why would I know that? They said they fixed it when I called last. They did really get the text working, but not the data... Although again they said they did. Funny, it kept telling me data was not enabled. Another 2 hours on the phone over this, and I was offered a paltry $10.00 credit. When I said "What about the 3 months that I could not use the plan I was paying for?" The woman I was talking to said I had already received a 3-month credit.

Well DUH. Lady that was for January through March, what about April through June? She puts me on hold while she talks to her supervisor... She was supposed to let me talk to the supervisor. Comes back all perky and says I can offer you a $10.00 credit off your next bill, isn't that good? I hung up. Went and bought an unlocked phone, activated it with Straight Talk Wireless through Walmart, and Sprint can kiss my **.

Oh, even though I shut off the phone on the SPRINT plan mid-month, and was not under a contract, they informed me I would still owe for the entire month. Robber barons until the end! Then they had the nerve to send me an e-mail saying "WE MISS YOU. What can we do to win you back?" I am betting that they really do not want to know what I think they should do.

Replies
Advertisement
Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAYLOR, MICHIGAN -- Sprint has the worst customer service ever. I was paying around $210 for 4 lines. In December, we went to Best Buy to add another line with a new phone. I was assuming with a new line and phone it will be additional 50 to my bill so I was expecting my bill to be around 260-270. I also called and got the activation fee waived off. But a month after when I got my bill it was close to $400.

When I called, they told me that the person at Best Buy put the 5th line in wrong plan and I would have to be pay at least $300, and they can't bring it down more than that but my next bill for February will be around 250 before taxes. So this month, I again saw my bill and it's even over $400. I called couple days ago and customer service representative told me, "It will be fixed and we will make sure the bill goes down," and told me to call after 48 hours. When I called, I found out the 5th line was still in some other plan and they had only credited me about 35 dollars.

Spoke to supervisor, she said she can only bring down the bill to $299 and then transferred me to where they will find me a better deal to bring down the bill but I stayed on phone for more than an hour... No one came to the line so I just hung up. I've literally spoke to over 20 customer service reps and they don't help you at all. They keep giving you false hopes. I can't believe I just paid so much into just a phone bill that should have been taken care of. This service is just ridiculous. I wish I can punch every single one of them. Biggest frauds.

Replies
Shady Sales
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Back in the middle of May 2016 my iPhone 5s broke due to water damage (my fault) while I was in Florida on vacation. Every experience with Sprint had been great up until today 09/16/2016 when I realized what was happening with my billing. So when my iPhone broke I went to the Sprint store in 330A Mary Esther Blvd Mary Esther, FL 32569 and had them set me up with a Galaxy S7 edge. I was told by the store manager that I could pay my last bill and then upgrade for no additional charge to the Samsung, so I thought that would be great and had him do it.

He had me put signature on a few separate blank lines on his iPad and says that my Sprint monthly charges have not changed, which was true. What he failed to mention was that he actually financed my phone with a third party loan company called Progressive Rent Payments who have been billing my account $72.50 twice a month ever since I got the phone. So after Sprint and Progressive bill me for the month my total amounts to nearly $230 a month.

Before I walked in the store I was paying $89, now I pay $230?!? That's insane!! So I called Progressive rent payments and the representative apologized and said that they charge double for whatever hardware you lease, so by the time my 1 year plan ends I will have paid $1950 for my Samsung S7 edge. I WOULD NEVER PAY 2000 FOR A PHONE!!! Sprint Customer care reps say they can't do anything because it's through a third party company.

Progressive Loan reps say they can't do anything because I "signed an agreement." Which is a load of crap. I can't even begin describe how angry I am with that manager. As a result, I called the store to find out that he had left. One must wonder why he did or if he was just fired for sketchy deals. Either way I am left paying for it and Sprint can't seem to do a dang thing about. Utterly disappointed.

Replies
Weaker Signal < Verizon & AT&T
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAKERSFIELD, CALIFORNIA -- Changed from Verizon to Sprint due to apparent better package prices; I have 3 iPhones: Sprint service for voice calls is very weak and sometimes none, even within the City populated areas (Bakersfield). Internet is most of the time showing "3G" OR Nothing which is completely inoperable; "LT" connection is very rare throughout the ENTIRE BAY AREA TO LOS ANGELES CA. I can even operate my Maps app when LT is not available. VERY UNRELIABLE!!!

When I see Ex-Verizon Commercial Guy saying Sprint is better... He's lying to everyone ~ Cheaper than Verizon but Overpriced for the service provided. ANY PHONE SERVICE IS OVERPRICED OVER $50.

Replies
Advertisement
Horrible Sprint Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TIMONIUM, MARYLAND -- 2 years ago I got a contract with Sprint for 2 years. The deal was I pay extra for my phone so I can eventually own it. So I was paying all this extra money a month so I can pay off my phone. They tell me and my boyfriend after our contract was up that we will never own the phone. What? But we were paying it off to own it. Then they say "you can buy it for 250!" Like seriously?

So we were paying all this money for no ownership of the phone. So basically it was a rent to rent deal not rent to own? On top of that the bill should have been getting lower when it was being raised. Omg really! They will do anything to screw you out of money. Their service is horrible! I haven't been able to make calls or receive them. So screwed up! Switch to Verizon.

Replies
Renewing Contract
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have been with Sprint for 14 years. I have 3 lines with them. One of the lines was up for an upgrade so we went to a Sprint store to get a new phone and renew our contract. Well I was informed that "you can only renew a contract over the phone or online. You cannot do this in any Sprint store." I was also informed that "if you renew a contract and upgrade your phone you will pay an additional 25.00 a month for the 2 years." So the cost of the phone would be 349.00 plus the 25.00 a month fee. Total for phone 949.00.

In other words you are being punished for signing a new contract because they do not want you to get a new phone at a discounted price. I was told Sprint no longer wants to do 2 year contracts so I guess this is how they get people to agree to no contracts.

Replies
Sprint Are Robbers!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS -- I bought an expensive phone from Sprint that didn't work correctly. They said it was covered under the 30 day money back guarantee, but that if I let them take extra time to try to get it to work it would still be covered. So I tried for months, on the phone with them for hours every week, and it wasn't doing anything except taking up massive amounts of my time that I should have been spending working, and thus costing me hundreds of dollars more. So I eventually canceled service and returned the phone. They accepted the return, but never gave me a refund.

Now they have my phone and my money, and I'm wrestling with the credit card company I paid them through to get it back. And they are trying to charge me for $200 worth of things that I don't recognize as well. This company is a nightmare. They are just a bunch of corrupt, thieving gangsters. Go anywhere else. You will be safer there.

Replies
Sprint Changed My Phone Number Without My Consent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

It all started when I was telling an agent from Sprint about my dissatisfaction of cell service while visiting family. He told me that there wasn't a signal there and that I would have roaming charges. I asked, "What if I moved there then what." He asked for the address and then said I would have to use a different area code then I would have service. That can't be true. I know a lot of people that live in different addresses than their phone's zip codes. Then all of a sudden the agent changed my phone number just like that, without my consent, without any approval whatsoever!

Then the agent that changed my number upon hearing that I didn't want my number changed and I didn't authorize that hung up on me. I talked to a supervisor and they said my number could be changed in 4 hours. Those hours came and went and my number wasn't changed back. I called Sprint again and the agent claimed they could help me but alas they could not and transferred me to the tech department and they couldn't help me either and said they would call back in the morning. No call back. I called Sprint and the same scenario always played out.

The agent said they could help me but they can't, transfer to tech, drop call, start over, agent said they can help, they can't, transfer...On and on for two days and it's still going on as we speak. Meanwhile no number works on my phone in or out. No one can call me and I can't call anyone. I've never been more upset with the service from a company in all my life.

Replies
Advertisement
Plan Pricing on Website
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I looked at Sprint's website for their plans as I am going to change carriers due to poor signal at home. I called the customer service to ask some questions. The website said 1 line and 1GB date was $20/month and in small letters it said there was an extra $20 fee for data sharing and I was told in a round about way as they did not want to disclose that the min. cost for that line was $40 per month. It took a lot of questions and direct ones at that to find this out. Any company that tries to trick you by giving an incorrect pricing to lure you in when you're not a customer what will they do after you are a customer? I wrote them off of my list of companies to consider.

Replies
Excellent Customer Service
StarStarStarStarStarBy -
Rating: 5/51

SCHERTZ, TEXAS -- My phone crapped out on me at work and I really needed to get a new phone. I stopped in at the Sprint Store in Schertz, TX on FM 3009 and was greeted by Trey. He gave me his card but I don't have it on me at this time. He was very helpful, knowledgeable and he provided me fast service. He didn't try to sell me things I didn't ask for but took care of just what I needed. I would recommend him to anyone who wants a phone. I'll be back since I can add a line. Thank you for your assistance Trey.

Replies
Top of Page | Next Page >

Sprint Cell Phone Service Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 99 ratings and
143 reviews & complaints.
Contact Information:
Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
investorrelation.sprintcom@mail.sprint.com
Product/Services
Compare Phone/Mobile Services