Sprint Consumer Reviews - Page 6

COLORADO -- I was a Sprint customer for years and always paid for insurance but when you go to use it they make a bunch of excuses as to why you can't. They also lie a lot after I ended up moving and was told Sprint would work in the area and it didn't. So I ended up changing phone services. I paid my last phone bill and was told I didn't owe anything else then a few months later they turned me in to a bill collector saying I owe them almost 500.00 dollars. This is now on my credit report and it's been a nightmare. It's almost like they try to punish you for going to a different phone service I contacted the bill collector they turned me in to and they didn't really have a answer and pretty much told me there was nothing that I can do even if I pay them for something I don't owe they won't remove it from my credit.

CA -- Let me add a notation about this account and others who will get sucked into a promotion offered instore and online....to begin, once an offer is accepted on your behalf online, copy all promotions and keep records. Sprint has an unprofessional way of advertising and letting the customer suffer consequences for not receiving promotions at all or in a timely manner. After months of debate, calls, emails and numerous employees "trying to assist," NOT.... it came down to this. If you do not accept the MBA online ( a special box to check off) to accept the promotion, you WILL NOT GET IT, even if you have accepted terms of aggreement. Why you ask....because there is NO BOX TO CHECK OFF.... it's automatically accepted. This is a glitch that they have not worked on and a way to save them from sending out a promotion...Who would know this? Well, after much digging and investigating, it happened to us. My online agreement was accepted and the wording on my docs stated, YOU"LL GET A $100 OFF VIA VISS PRE-PAID VISA CARD PER LINE.... this specific wording..."you'll get" proved and provided the exact thing I needed to show, I the customer did in fact agree and accept on their terms. Please keep your records and document everything by going into a store and have them make the calls and direct the emails to ESCALATIONS dept. Finally, my pushing this got read and seen by the right person to actually read the fine line....pass this on...I can provide more details, if needed. I am not afraid to take on a company as Sprint...they need people that know how to do their job and LISTEN for once and for all!

I terminated my contract with Sprint weeks ago and switched carriers. I paid the remaining balance (including phone leasing balances) and my account balance was $0. Yesterday $647.05 was withdrawn from my bank account. When I checked my account this morning and noticed the withdrawal, I called customer service. They stated it will take 3-5 business days to be refunded the money. My mortgage and a number of other bills are to be paid over the next 3-5 days which I cannot now cover because of what is now missing in the account. I was not given any answers as to why the money with withdrawn in the first on a $0 balance and as to why it was withdrawn so quickly but takes days to be refunded. I was also told that if I had called the day it was withdrawn they would have been able to refund it but since I called today - 1 day later - it is not possible. Was not able to reach a complaint line or the finance department directly.

I pay full price for my phones just like most people do now. Sprint I am sure makes their percentage off this, Sprint is charging 30.00 for upgrade fees for phones they didn't sell, I got mine from Best Buy because they were cheaper then Sprint. When I called Sprint I was told by 2 customer support persons that this was a valid charge and they were sorry but could not help. I pay every bill on time and have never been a problem customer but enough is enough. I can not give negitive stars or I would. I drop a lot of calls, have to reset my phone a lot and am being charged for upgrades. Please think twice before choosing Sprint

After being with Sprint for 5 years and having paid for unlimited data since December, when I finally needed to really use it, I received notice that I'd exceeded 100 MB of data on roaming and my data was immediately shut down without any warning. I was never informed that unlimited data was anything BUT unlimited! When I called to complain, they turned my data back on "just this one time" but then it was shut off again within a few hours.

I switched to T-Mobile whose data IS unlimited and have been getting the services I need while I'm between homes and staying in a campground. After switching carriers, I received a call from Sprint. The gal said there were NO CAPS on their data. Unlimited IS unlimited. She was so certain of it, she put me on hold so she could "fix" my account. A few minutes later, she came back to tell me that she hadn't known there was a cap on roaming and even she had that plan. Then she told me there was nothing she could do for me. I will NEVER, EVER be a Sprint customer again.

BEECH ISLAND, SOUTH CAROLINA -- I believed the TV ads that Sprint runs regarding the lower cost and excellent network coverage. Before signing up I checked the network coverage map for my area online. Once I was certain that the coverage in my areas were no less than good in some places and excellent in others I dropped my AT&T cellphone plan and signed on with Sprint. That was a big mistake. I have a home in western SC and a condo on the coast. The best I ever got for data service was 200MB...not GB. Calls were constantly dropping or garbled. I called Sprint to cancel my service. Since I was beyond the 14 day window, I was told I couldn't without paying for my iPhone in full. That was fine.

I went to T-Mobile to port my number and move my phone to their network. They informed me that phones purchased with Sprint MUST be on a Sprint network. They cannot be unlocked to move to another network. Fortunately T-Mobile paid off my remaining balance. I now have excellent service for both data and calls for not too much more than I was paying Sprint for their miserable product. My daughter in Cleveland OH has Sprint service and says she is pleased with the performance in her area. My suggestion would be if you try it and it is not up to standards drop it immediately.

BOISE, IDAHO -- Sprint made misapplied a pmt then after dispute, made an adjustment that resorted in a past due balance and disconnect notice. After numerous calls disputes, I was mislead again by the representative convincing me to make a pmt arrangement on the entire balance (which a huge portion wasn't even due yet) in order to give them time to apply the adjustment without interruption.

That arrangement was only good for a few days. I called the day prior to arrangement day to extend the actual balance due 2 days prior. I was hung up on twice and put on indefinite hold every time. To finally find out... My account had been transferred to the "dynamic" dept. by Corporate & NO arrangement is allowed, total balance due no exception.

Sprint has stooped to the lowest of low. I have been a customer since 2002 & have 6 people on my account. Sprint's mishandling of our accounts are reckless, incompetent and disgusting!! Time for the world to know... Review your bill, they are most likely incorrect and beware of fraud!

Every month we receive a $40.00 increase on our bill. We will call Sprint, spend about an hour on the phone with Sprint, and they will credit our account. We are under contract for another year so there should be no changes to our account, yet every month there is a $40.00 increase.

This is so frustrating! They wrote the terms of the contract, we agreed to those terms, and they arbitrarily add a $40.00 charge each month. If we try to leave Sprint, we will be severely penalized. It seems with Sprint you will be penalized either way. Buyer beware, Sprint will lie and tell you the plan is one price, but ONCE YOU SIGN THE CONTRACT AND PAY FOR YOUR PHONE THE PRICE WILL INCREASE.

I didn't fully understand what I had agreed to pay for when I set up my contract but that was my fault because I didn't ask enough questions and I was in a rush. When I went to call in about what I was actually paying for (which was the spending limit agreement that they charge $7.99 for), the assistant was very understanding and was very personable. He allowed me to explain what was going on and he restated everything I said to ensure that he knew what I was talking about. He explained to me that I didn't have to pay for the additional $7.99 plan if I signed up for autopay, which I was comfortable in doing.

He also told me I was qualified for a $5 discount on my bill because I signed up for autopay. I was a couple days away from when my payment was due and when I was talking with a chat messenger, they said that I wouldn't see a change in my bill until the next billing period because it was so late. When I called in the man told me otherwise and took it off the bill himself. He was very polite and got the job done quick. He made calling in easy and a good experience. I recommend Sprint because of their good deals, service, and people that are involved in the company.

COLUMBUS, OHIO -- Https://www.youtube.com/watch?v=XqYYqyunqy0

This is what I emailed Sprint just now:
"I do NOT have an account with Sprint. I never opened an account, I never received the phone, UPS never delivered the phone and I must assume they returned it to Sprint. I have spoken to a dozen Sprint reps and everyone has assured me this was taken care of. If Sprint sends this bogus charge to collections and ruins my credit ratingI will sue Sprint and make this very public. See the vid and correct this issue before this goes viral."

I have been calling Sprint for the last year telling them I never received their phone and never had an account. Of course a dozen people in India tell me its all taken care of and I will not receive anymore threatening emails. Here again is yet another threat of collections for a service I never had, a phone I never received and nothing but grief from Sprint. If they do this I will be forced to sue them. Idiots will say just pay the $125 and change WHICH I DO NOT OWE SPRINT. Go ahead and be stupid people just like all of you who pay tickets without due process. Never pay a penny to anyone. I never send money to any government stooges. I will never pay a penny to any service provider who is as screwed up as Sprint. UPS never delivered the phone and it was returned to Sprint or someone at UPS stole it which I wouldn't put it past them knowing people these days.