DALLAS, TEXAS -- On June 11, 2013 I went to my local Staples, a store I've been purchasing all manner of office products from since 2007. I have turned in ink cartridges, purchased paper, utilized their Copy Center for our unique holiday card printing, etc. On this trip, after providing my Rewards number, I asked the cashier why I had never received my Rewards.
The cashier called Customer Service where I spoke to **. He was friendly in demeanor, and after looking up my records admitted that I'd been a Rewards member since 2007, but for some odd reason had not been receiving my Rewards. I told him that I had spent untold dollars over that past 6 years, and was not happy about no Rewards showing up.
The Rewards program has one register with their email, and in my understanding, presumably if enough is spent in a given period a Reward coupon based on a percentage of the purchases or ink cartridge returns is issued. He couldn't understand what had happened in my case. But, after a bit of negotiating, Kyle offered me $100 dollars in Staples Rewards, to be delivered at one time, and to be used as I wished. I agreed to that offer, and felt the situation had been if not wonderfully, at least reasonably resolved.
He sent me a screen shot of my registration data indicating all was just as it should be. But then I only was given a single $20 dollar Staples Reward coupon on the Staples website. I wrote him again about 2 weeks later when nothing more had been sent me, and he explained that due to internal workings, the remaining $80 dollars in Staples Rewards would arrive in July.
And then on July 8, 2013 I get a letter from Staples thanking me for taking the time to call Customer Service and telling me how valuable my input is to their effort to improve their performance, along with... wait for it... only a $20 dollar Staples Reward coupon instead of the $80 dollars in Rewards ** guaranteed I'd receive in one delivery (having already received $20)!
I wrote ** again, and he said he'd look into it. In my letter I expressed my understandable disgust and fury at first not receiving the Staples Rewards due me for 6 years (!), but also for him telling me to expect $100 dollars in Rewards only a couple of days after we initially spoke, a sum that never was delivered, then subsequently telling me it would come in July, which never happened either!!! Shock! ** and Staples now refuse to respond to any communication from me, including emails like, "**, I've not heard back from you. Please let me know where this situation stands."
In my case Staples has been given a number of opportunities and failed multiple times to deliver what I was told it would deliver. I would very much like to see them formally investigated so as to determine, among other things, the veracity of my claim, and if my claim is indeed valid, how many other people out there are in the same or similar boat.
ALL US, ARIZONA -- They have some sort of rewards problem. I am pretty sure that Staples is doing spam business. They claim that they will give 5% on every purchase: **. They also claim that they will give rewards on the ink cartridge recycle, if we do some ink purchase: **.
On Jan 2013, they have the promotion that if I purchased over 50 dollar ink cartridge from Staples. I could do the ink recycle to earn the rewards for $4 dollar each. I could not find the original website, but I found something similar from a deal search website: **. From Nov 2012 to May 2013, I have more than $400 rewards money in the account. I tried to purchase a laptop in Staples.com using these rewards on March. However, the order was cancelled, and they forfeited me rewards. So, I made a phone call to their rewards department, arguing about the rewards they promise to us.
They just avoid my question. They said that I am been told that I could not purchase online, so the rewards using online will be forfeit. And then, the said something else, saying that due to the record that I have too many rewards, they will not honor that, even if it is what they promised.
Someone even told me that I look that a reseller, and they do not give reseller rewards. I told them to check all the terms on their rewards program. There is no word saying that rewards could not be used online, or we could not issue too many rewards, or reseller do not get the rewards.
At last, when they could not find a reason for their mistake, you know what they did? They said that they would forfeit all of rewards from ink-recycling and purchase. Not only that they closed my account to avoid troubles that I could print all the evidence out. 00 dollar! WOW! Staples recycled the cartridges and then manufacture to sell. They made huge money from that. Now, their program is persuading people to purchase their cartridge, do the recycle, then forfeit your account. You get nothing, but Staples earns money! GREAT SPAM on your rewards program!
NORTH BABYLON, NEW YORK -- I have had a Staples Rewards account since July 2008. I haven't used it much until last year when I spent almost $600.00 at the store being sure to give my rewards account number with each and every purchase. The cashiers always make sure to ask you if you have a rewards card (like you'll be getting some kind of savings in return). What they don't tell you is that it only works for purchasing business quantity ink & toner, cases & reams of paper, and the copy & printing service.
The other thing they want you to do is check online to see IF you have anything awarded back (I have a life Staples! Yours is NOT the website I log onto when I do have time it browse the web!!). Why not just mail back a small percentage of what folks spend in your store every so often. It would be a nice surprise to find in the mail that would surely keep me coming back to your store. You have just turned me off as a customer & I won't be coming back!!
SANTA ROSA, CALIFORNIA -- The rewards program is an absolute sham. Your points do not accumulate and expire soon after your purchase. Despite buying several hundred dollars of merchandise over a brief period of time, I have yet to reap any "rewards" from their program.
Recently, I bought toner and copier paper and spent over a hundred dollars. Moreover, I brought in four used ink cartridges and was supposed to be credited two dollars a piece for them that would be applied to my rewards. For the copier paper, I was supposed to get 10% credited back to my "rewards". Shortly after this transaction, I went online to print my "rewards". To my surprise, the "rewards" had already expired. The purchase was only two weeks back.
I have had a Staples Reward card for 10 years and given them many thousands of dollars of business. When I changed jobs they started giving my rewards to the business I left and said I could no longer have my Rewards account. This account was in my name, not the business name. Customer Service was very helpful - basically told me to "get over it" and left me on hold for an hour when I asked to speak with a supervisor.
COOS BAY, OREGON -- Staples offers what they call a "Rewards" program. It's not a rebate. When I turn in used printer cartridges they credit my account for $2.00 per cartridge but they insist that a customer wait 4 to six weeks to collect. I just made arrangements to collect my most recent rewards. My intent was to purchase a four-pack of the ink which I use. I checked online and it appeared that they had the large 4-packs for under $60.00. When I got to the store I couldn't find that product. Instead there were packs with one large cartridge and three small. That description was not as plain online.
They have what they call a "Product Concierge" at an e-mail address. I wrote to them and my e-mail bounced. I wrote to another e-mail address and it bounced also. I kept copies of the e-mails but don't think I should include them here.
NORTH CONWAY, NEW HAMPSHIRE -- I own a small business and I shopped at Staples for my office equipment and Supplies. I have had problems in the past with Staples Rebates so I avoid all rebate offers through Staples. Today, I have decided to Boycott Staples. I'm not giving them another one of my hard earned pennies. I had received a 50% Back Rewards Coupon (00784007) as an "Exclusive Benefit". I read the coupon, the mailer and I went as far as to ask the Staples Store Manager if I could use my 50% Back Rewards coupon on my Purchase of Ink Toner. Yes!! Yippee.
My Ink Toner costs $249.00 -Let's do the math. I SHOULD get back $124.50 in Staples Rewards. Right? Wrong! No Rewards check. So I called and spoke with a Customer Service Rep on the Exclusive Membership Line at 1-888-891-3787 I was told the 50% Rewards Back coupon was for "Office Supplies" and Ink Toner is not considered an Office Supply. Luckily for me, I saved the mailer and my receipt. The mailer does not have, state or mention any exclusions or specific "Office Supplies".
So I asked the phone representative to please email me a copy of his "Office Supplies list", which he claims includes pens, pencils, staples and sticky notes. But wait - he stated he does not have the "power of email". That did it for me. Anyone out there know of a good office supply store?
PARKER, COLORADO -- In December my Local Staples store told me that if I were to recycle my HP Toner Cartridges, I would earn double rewards if I purchased a Toner Cartridge from them. This was NOT true. I did not need a $150 toner cartridge at the time. They told me that I could recycle up to 3 cartridges (for a total of $18). A month later I received a check for only $9. I called the store (where I purchased the cartridge) and they assured me that I should have gotten the double rewards. Next I called the Rewards 800 number. After waiting 40 minutes to talk to someone, the support person told me that I was misinformed.
I felt that I was tricked into making a purchase that I did not need. I told the Rewards Customer support person that I would not be shopping at Staples anymore. The Office Depot, right across the street has much better deals, has excellent customer support and they have always been truthful with me and my business. It's easier (and cheaper) for me to shop at Office Depot.