Staples Rewards

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Attorney General Needs To Launch Formal Investigation
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Rating: 1/51
DALLAS, TEXAS -- On June 11, 2013 I went to my local Staples, a store I've been purchasing all manner of office products from since 2007. I have turned in ink cartridges, purchased paper, utilized their Copy Center for our unique holiday card printing, etc. On this trip, after providing my Rewards number, I asked the cashier why I had never received my Rewards. The cashier called Customer Service where I spoke to Kyle K. He was friendly in demeanor, and after looking up my records admitted that I'd been a Rewards member since 2007, but for some odd reason had not been receiving my Rewards. I told him that I had spent untold dollars over that past 6 years, and was not happy about no Rewards showing up. The Rewards program has one register with their email, and in my understanding, presumably if enough is spent in a given period a Reward coupon based on a percentage of the purchases or ink cartridge returns is issued. He couldn't understand what had happened in my case. But, after a bit of negotiating, Kyle offered me $100 dollars in Staples Rewards, to be delivered at one time, and to be used as I wished. I agreed to that offer, and felt the situation had been if not wonderfully, at least reasonably resolved.

He sent me a screen shot of my registration data indicating all was just as it should be. But then I only was given a single $20 dollar Staples Reward coupon on the Staples website. I wrote him again about 2 weeks later when nothing more had been sent me, and he explained that due to internal workings, the remaining $80 dollars in Staples Rewards would arrive in July. And then on July 8, 2013 I get a letter from Staples thanking me for taking the time to call Customer Service and telling me how valuable my input is to their effort to improve their performance, along with...wait for it...only a $20 dollar Staples Reward coupon instead of the $80 dollars in Rewards Kyle guaranteed I'd receive in one delivery (having already received $20)!

I wrote Kyle again, and he said he'd look into it. In my letter I expressed my understandable disgust and fury at first not receiving the Staples Rewards due me for 6 years (!), but also for him telling me to expect $100 dollars in Rewards only a couple of days after we initially spoke, a sum that never was delivered, then subsequently telling me it would come in July, which never happened either!!! Shock! Kyle and Staples now refuse to respond to any communication from me, including emails like, "Kyle, I've not heard back from you. Please let me know where this situation stands."

In my case Staples has been given a number of opportunities and failed multiple times to deliver what I was told it would deliver. I would very much like to see them formally investigated so as to determine, among other things, the veracity of my claim, and if my claim is indeed valid, how many other people out there are in the same or similar boat.
     
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trmn8r on 2013-07-19:
I am surprised that they made any offer to make up for rewards that you expected years ago. Usually after x number of months, as few as two, you lose the ability to question discrepancies - there is an expectation that you check your accounts.

It's too bad Kyle had bad information. Good customer service is hard to come by these days.
Jim Bohrman on 2013-07-26:
Staples rewards has become a rip off. Many cartridges returned to store and nothing showed up in my account for at least 6 months! I even called the store manager and complained on one visit the cashier did not give me a receipt for recycled ink cartridges - she would credit my account - ha nothing ever showed up. Class action lawsuit sounds good.
Taylor on 2013-08-01:
You probably shouldn't have waited 6 years to ask about your rewards coupons. I'm surprised they actually gave you anything.

Obviously though when they say that they will give you $100 and they don't Staples is totally in the wrong.
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Spam Rewards Program Be Careful!!!
Posted by on
Rating: 1/51
ALL US, ARIZONA -- They have some sort of rewards problem. I am pretty sure that Staples is doing spam business. They claim that they will give 5% on everypurchase. http://www. staplesrewardscenter. com/SORC/UserManagement/Benefits/AboutProgram. aspx?cid=PS:GS:SBD:SB:E:9:12260:Google. sitelink. br.5.pct. rewards#5_back_in_rewards


They also claim that they will give rewards on the ink cartridge recycle, if we do some ink purchase. http://www. staplesrewardscenter. com/SORC/UserManagement/Login/RewardsTerms. aspx#InkRecyclingRewards


On Jan 2013,they have the promotion that if I purchased over 50 dollar ink cartridge from Staples. I could do the ink recycle to earn the rewards for $4 dollar each. I could not fin the original website, but I found something similar from a deal search website: http://slickdeals. net/f/5906854-Get-4-back-in-Staples-Rewards-per-recycled-cartridge-when-you-purchase-50-of-the-same-brand-ink-3-17-23?s=64127d1d6a9cb22a61ae145ef4927370&



From Nov 2012 to May 2013, I have more than $400 rewards money in the account. I tried to purchase a laptop in Staples. com using these rewards on March.

However, the order was cancelled, and they forfeited me rewards. So, I made a phone call to their rewards department, arguing about they rewards they promise to us.


They just avoid my question, They said that I am been told that I could not purchase online, so the rewards using online will be forfeit. And then, the said something else, saying that due to the record that I have too many rewards, they will not honor that, even if it is what they promised.


Someone even told me that I looks that a resellers, and they do not give reseller rewards. I told them to check all the terms on their rewards program. there is no word saying that rewards could not be used online, or we could not issue to many rewards, or reseller do not get the rewards.

At last, when they could not find a reason for their mistake, you know what they did? They said that they would forfeit all of rewards from ink-recycling and purchase. Not only that they closed my account to avoid troubles that I could print all the evidence out. 00 dollar! WOW! Staples recycled the cartridges and then manufacture to sell. They made huge money from that. Now, their program is persuading people to purchase their cartridge, do the recycle, then forfeit your account. You get nothing, but Staples earns money! GREAT SPAM on your rewards program!
     
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KP on 2013-11-04:
I have faithfully recycled 10 cartridges faithfully every month and bought ink in June and now I have ZERO rewards as well! I AM demanding they mail back my empties on their dime, however I am not getting any response! WICKED RIPOFF!
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A Damned SCAM
Posted by on
Rating: 2/51
NORTH BABYLON, NEW YORK -- I have had a Staples Rewards account since July 2008. I haven't used it much until last year when I spent almost $600.00 at the store being sure to give my rewards account number with each and every purchase. The cashiers always make sure to ask you if you have an rewards card (like you'll be getting some kind of savings in return). What they don't tell you is that it only works for purchasing business quantity ink & toner, cases & reams of paper, and the copy & printing service.

The other thing they want you to do is check online to see IF you have anything awarded back (I have a life Staples! Yours is NOT the website I log onto when I do have time it browse the web!!) Why not just mail back a small percentage of what folks spend in your store every so often. It would be a nice surprise to find in the mail that would surely keep me coming back to your store. YOU HAVE JUST TURNED ME OFF AS A CUSTOMER & I WON'T BE COMING BACK!!
     
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raven2010 on 2012-02-29:
The program seems pretty simple and clear cut:

http://www.staplesrewardscenter.com/SORC/UserManagement/Benefits/benefits_base.aspx
Kahula35 on 2012-03-01:
The Rewards program does give back what you spend on Ink/paper/copy center. Also your purchases accumulate which effect your overall standing in the program from Regular to Plus or Premier. The more you spend the better the benefits.

At $600 your rewards issue faster but if you aren't buying Ink/Paper/or Copy Center services then you can't expect much other than better coupons.

Staples also runs specials where they give back 100% on select items or double/triple rewards on things.

If you are not buying ink/paper/copy center(IE the most popular items Staples sells) then you won't see much from the Rewards Program. It's free so it's not costing you anything to be a part of and the Rewards are e-mailed to you when they are issued. If you want them mailed you can go to the web site or call up and request them to be mailed.
JMPGFOTO on 2012-08-29:
I've had Staples Rewards since the program began some years ago. If you purchase regularly, watch weekly ads for specials and you purchase rebate items you will save substantially. If you don't buy anything you aren't going to get anything back. We use a lot of ink so we get substantial rewards on cartridges which is a lot more than taking the carts to the local refillers who give nothing in return. I can't see why anyone would have a gripe about the Rewards program. Buy reams of paper with rebate and the ream only costs $1, you can't beat that! You do have to be a wise and informed shopper and you will be rewarded. Seems like some people are grouchy and not happy unless they are getting something for free (without making a purchase). I have also found Staples guaranteed refurb computers to be a real bargain, never had one fail and the cost adds to your rewards upgrades. I don't think the other stores (Office Max, Office Depot, etc.) are as good as Staples when it comes to rewards, enough said.
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Staples Speed of Light, Staples Rewards Chasing Molasses
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Rating: 1/51
COOS BAY, OREGON -- Staples offers what they call a "Rewards" program. It's not a rebate. When I turn in used printer cartridges they credit my account for $2.00 per cartridge but they insist that a customer wait 4 to six weeks to collect.

I just made arrangements to collect my most recent rewards. My intent was to purchase a four-pack of the ink which I use. I checked on line and it appeared that they they had the large 4-packs for under $60.00. When I got to the store I couldn't find that product. Instead there were packs with one large cartridge and three small. That description was not as plain on line.

They have what they call a "Product Concierge" at an e-mail address. I wrote to them and my e-mail bounced. I wrote to another e-mail address and it bounced also. I kept copies of the e-mails but don't think I should include them here.
     
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The Rewards Program is an Absolute Ripoff
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Rating: 1/51
SANTA ROSA, CALIFORNIA -- The rewards program is an absolute sham. Your points do not accumulate and expire soon after your purchase. Despite buying several hundred dollars of merchandise over a brief period of time, I have yet to reap any "rewards" from their program.

Recently, I bought toner and copier paper and spent over a hundred dollars. Moreover, I brought in four used ink cartridges and was supposed to be credited two dollars a piece for them that would be applied to my rewards. For the copier paper, I was supposed to get 10% credited back to my "rewards".

Shortly after this transaction, I went on line to print my "rewards". To my surprise, the "rewards" had already expired. The purchase was only two weeks back.
     
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MRM on 2012-02-13:
Office Depot rewards program is a rip off as well. I've spent $300 in one day and I don't gain any points.
MRM on 2012-02-13:
Kmart and Pep Boys are good rewards program that you can gain several points every time you shop there.
Anonymous on 2012-02-13:
Yikes! Expired in only 2 weeks? I wouldn't care for that, either. I wonder if the expiration is based on an anniversary date vs. a purchase date. (Which is silly if that is the case.)
OS associate on 2012-02-20:
if was from only 2 weeks ago, did you just view them 2 weeks ago, or did the just get there 2 weeks ago? second, you cannot expect something to immediately be added to your account from a retail business. especially if you needed a transaction voided. that means that you have to wait a day or 2 before it gets added to your account. its the same with your bank/credit card accounts. they don't post the minute you buy something. they just get marked through your bank so that you don't overspend. but as far as the rewards go, the recycled ink doesn't get back to you til the second week of the next month. and the 10% doesn't get back to you until the end of the quarter.
Kahula35 on 2012-03-01:
Rewards expire in 3 months, not 2 weeks. You have to earn $10 in a month for your rewards to post or they will roll over until the next month. Rewards expire each quarter.

If you spend over $500 bucks on anything you get elevated to Plus status meaning you only need to earn $5 in rewards per month for them to release. Also you get free shipping on all online orders.

Spend over $1000 bucks in a year and you get to Premier status. Premier rewards expire after 5 months and you can recycle up to 20 ink/toner carts per month for rewards.

If you have expired rewards then they are old rewards, not the current ones. The rewards you just earned won't post until next month if you earned over $10.
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Staples Coupon Scams - Rewards Huh!
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NORTH CONWAY, NEW HAMPSHIRE -- I own a small business and I shopped at Staples for my office equipment and Supplies. I have had problems in the past with Staples Rebates so I avoid all rebate offers through Staples. Today, I have decided to Boycott Staples. I'm not giving them another one of my hard earned pennies. I had received a 50% Back Rewards Coupon (00784007) as an "Exclusive Benefit". I read the coupon, the mailer and I went as far as to ask the Staples Store Manager if I could use my 50% Back Rewards coupon on my Purchase of Ink Toner. Yes!! Yippee. My Ink Toner costs $249.00 -Let's do the math. I SHOULD get back $124.50 in Staples Rewards. Right? Wrong! No Rewards check, So I called and spoke with a Customer Service Rep on the Exclusive Membership Line at 1-888-891-3787 I was told the 50% Rewards Back coupon was for "Office Supplies" and Ink Toner is not considered an Office Supply. Luckily for me, I saved the mailer and my receipt. The mailer does not have, state or mention any exclusions or specific "Office Supplies".

So I asked the phone representative to please email me a copy of his "Office Supplies list", which he claims includes pens, pencils, staples and sticky notes. But wait -He stated he does not have the "power of email" That did it for me.

Anyone out there know of a good office supply store?
     
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Anonymous on 2009-05-29:
I deal with Quill. No coupons needed and they have great specials. Caveat - They are a subsidiary of Staples but have better prices and excellent customer service.
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Rewards Programs Is Way Too Complicated to Actually Be Worthwhile
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Rating: 2/51
SANDUSKY, OHIO -- Its too complicated to warrant description. Bottom line: Throw away the cartridges and buy them online at the best available price.
     
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Paul on 2014-07-16:
Agreed, and it doesn't warrant description. Just don't do it.
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Staples Rewards Program
Posted by on
Rating: 1/51
I have had a Staples Reward card for 10 years and given them many thousands of dollars of business. When I changed jobs they started giving my rewards to the business I left and said I could no longer have my Rewards account. This account was in my name - not the business name. Customer Service was very helpful - basically told me to "get over it" and left me on hold for an hour when I asked to speak with a supervisor.
     
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Ally on 2014-01-17:
Nearly everyone has a Staples rewards card. Update your account info online, not difficult.
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Staples Rewards Program is a Rip Off
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Rating: 1/51
NEW YORK, NEW YORK -- Staples Rewards Program is a rip off. Last year I spent thousands of dollars and got no rewards at all. I sent an email to the representative listed on my account and got no response. Ripping people off - for Staples, that's easy!
     
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MRM on 2013-01-22:
This how it is with Office Depot as well. I've spent a lot of money and I only got 5 points total in 5 years.
Some1 on 2013-01-24:
Its because rewards for both companies are only issued on certain items.
some 1 on 2013-03-02:
You only get rewards on ink, paper and copy and print. You can spend all the money you want and if It's not on those items then you get nothing!!
InkBuyer on 2013-03-03:
The Staples Rewards is only on ink paper and toner. If you aren't buying that, of course you won't get rewards. I buy plenty of ink and recycle all of my cartridges with them, and I love the rewards!
shopper101 on 2013-06-10:
Staples has recently changed there program. Now you get 5% back in staples rewards for everything you purchase in-store and online. I used to work for staples and would hear these complaints all the time. Come to find out 90% of the time contact information was missing due to the lack of information the customer would feel out on the application. At the store I worked at we would call the hotline for the customer (they never wanted to take the number and call for themselves) this was always the case. They never had a problem re-issuing there coupons if it was in fact "earned".
shopper101 on 2013-06-10:
On another note people should just appreciate they ever received anything. I mean does Walmart reward you for shopping there and putting up with that crap? When u can't even find someone to help you let alone someone that speaks English. Cashiers that are rude and don't even speak to you your entire checkout. I'm just saying they do these things to keep you coming back.
DaveNJ on 2013-09-03:
Don't fall for Staples ads about getting 5% or 25% back. The fine print is that you must spend a minimum amount or you get nothing. When you do get Rewards you must use them within 90 days or they expire. Staples loyalty program seems to breed contempt for the company rather than loyalty.
PJMARENGO on 2013-10-12:
I just made a similar discovery and I am so angry at having been duped by this company. I've made hundreds of dollars in purchases at Staples this year, and just went online to shop at their website for a printer to give to my sister for her birthday. I intended to apply my Staples Rewards I have been saving up. I was dumbfounded to check my account and find that my Staples Rewards balance was ZERO! I had to dig pretty deep on the SR website to find, in tiny, tiny, very light gray, intentionally hidden print, where it says that of 3/13 Staples Rewards points expire after 60 days. Say what?! Why in God's name would I want to spend another dime with an office supply store that is knowingly cheating me -- and is so ashamed of it that they have to bury their policy with tiny letter and in light type that can't be easily found or seen?
I'll drive the extra 10 miles to Office Max before I will ever spend another dime with Staples. No thanks. I thought that the whole idea behind a Rewards program was to gain loyal customers, not to drive them away like this slimy company is doing with their penny-wise and pound-foolish asinine policy.
mmmiller on 2013-11-05:
I received an e-coupon for 40% of a one time, in-store purchase. I read the coupon carefully - twice - and was thrilled to find that it did NOT exclude the purchase of a printer. So I drove 30 minutes to the nearest Staples, went up the cash register with the printer, and was told the coupon would not scan for a printer purchase. I asked to speak to a supervisor (as the cashier couldn't say why the coupon wouldn't work), and the supervisor said something to the effect of 'we can't do anything about that - we can't override the cash register re: those coupons.' The cashier then said that all he could do was call corporate, and after waiting 10 minutes (they put him on hold) he was told that a printer is "technology" and that they won't allow a 40% off coupon to be used on technology, even tho' the coupon does not state that!! What a ripoff!! I will never shop at Staples again.
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Be Warned!
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When using coupons, gift cards, etc., buy EVERYTHING individually! Above all, do not fall for their "free" offers advertising your money back in rewards. Despite assurances (from both cashier & customer service), Staples deducted about 1/3 of my supposed "rewards," claiming that some convoluted formula I had OK'd years ago entitled them to do so.
     
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Alain on 2011-04-23:
I'll remember this when I shop there, thanks.
Kahula35 on 2012-01-13:
Coupons, gift cards, etc are deducted from every item on your receipt. Therefore when you purchase one of the "100% back in rewards" items you will only get back what is stated on the receipt. So if you use a coupon that takes 2 bucks off a 10 dollar item then you will only get 8 bucks back in rewards.

So yes, if you want everything back then don't use any coupons when buying a promotional item.
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