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Staples Coupon Scams - Rewards Huh!
Posted by Hockeymumma on 05/29/2009
NORTH CONWAY, NEW HAMPSHIRE -- I own a small business and I shopped at Staples for my office equipment and Supplies. I have had problems in the past with Staples Rebates so I avoid all rebate offers through Staples. Today, I have decided to Boycott Staples. I'm not giving them another one of my hard earned pennies. I had received a 50% Back Rewards Coupon (00784007) as an "Exclusive Benefit". I read the coupon, the mailer and I went as far as to ask the Staples Store Manager if I could use my 50% Back Rewards coupon on my Purchase of Ink Toner. Yes!! Yippee. My Ink Toner costs $249.00 -Let's do the math. I SHOULD get back $124.50 in Staples Rewards. Right? Wrong! No Rewards check, So I called and spoke with a Customer Service Rep on the Exclusive Membership Line at 1-888-891-3787 I was told the 50% Rewards Back coupon was for "Office Supplies" and Ink Toner is not considered an Office Supply. Luckily for me, I saved the mailer and my receipt. The mailer does not have, state or mention any exclusions or specific "Office Supplies".

So I asked the phone representative to please email me a copy of his "Office Supplies list", which he claims includes pens, pencils, staples and sticky notes. But wait -He stated he does not have the "power of email" That did it for me.

Anyone out there know of a good office supply store?
     
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Posted by Anonymous on 2009-05-29:
I deal with Quill. No coupons needed and they have great specials. Caveat - They are a subsidiary of Staples but have better prices and excellent customer service.
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A Damned SCAM
Posted by Cange66 on 02/29/2012
NORTH BABYLON, NEW YORK -- I have had a Staples Rewards account since July 2008. I haven't used it much until last year when I spent almost $600.00 at the store being sure to give my rewards account number with each and every purchase. The cashiers always make sure to ask you if you have an rewards card (like you'll be getting some kind of savings in return). What they don't tell you is that it only works for purchasing business quantity ink & toner, cases & reams of paper, and the copy & printing service.

The other thing they want you to do is check online to see IF you have anything awarded back (I have a life Staples! Yours is NOT the website I log onto when I do have time it browse the web!!) Why not just mail back a small percentage of what folks spend in your store every so often. It would be a nice surprise to find in the mail that would surely keep me coming back to your store. YOU HAVE JUST TURNED ME OFF AS A CUSTOMER & I WON'T BE COMING BACK!!
     
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Posted by raven2010 on 2012-02-29:
The program seems pretty simple and clear cut:

http://www.staplesrewardscenter.com/SORC/UserManagement/Benefits/benefits_base.aspx
Posted by Kahula35 on 2012-03-01:
The Rewards program does give back what you spend on Ink/paper/copy center. Also your purchases accumulate which effect your overall standing in the program from Regular to Plus or Premier. The more you spend the better the benefits.

At $600 your rewards issue faster but if you aren't buying Ink/Paper/or Copy Center services then you can't expect much other than better coupons.

Staples also runs specials where they give back 100% on select items or double/triple rewards on things.

If you are not buying ink/paper/copy center(IE the most popular items Staples sells) then you won't see much from the Rewards Program. It's free so it's not costing you anything to be a part of and the Rewards are e-mailed to you when they are issued. If you want them mailed you can go to the web site or call up and request them to be mailed.
Posted by JMPGFOTO on 2012-08-29:
I've had Staples Rewards since the program began some years ago. If you purchase regularly, watch weekly ads for specials and you purchase rebate items you will save substantially. If you don't buy anything you aren't going to get anything back. We use a lot of ink so we get substantial rewards on cartridges which is a lot more than taking the carts to the local refillers who give nothing in return. I can't see why anyone would have a gripe about the Rewards program. Buy reams of paper with rebate and the ream only costs $1, you can't beat that! You do have to be a wise and informed shopper and you will be rewarded. Seems like some people are grouchy and not happy unless they are getting something for free (without making a purchase). I have also found Staples guaranteed refurb computers to be a real bargain, never had one fail and the cost adds to your rewards upgrades. I don't think the other stores (Office Max, Office Depot, etc.) are as good as Staples when it comes to rewards, enough said.
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Staples Rewards Program
Posted by Ginnyowen on 11/27/2013
I have had a Staples Reward card for 10 years and given them many thousands of dollars of business. When I changed jobs they started giving my rewards to the business I left and said I could no longer have my Rewards account. This account was in my name - not the business name. Customer Service was very helpful - basically told me to "get over it" and left me on hold for an hour when I asked to speak with a supervisor.
     
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Posted by Ally on 2014-01-17:
Nearly everyone has a Staples rewards card. Update your account info online, not difficult.
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Attorney General Needs To Launch Formal Investigation
Posted by Bbonnheim on 07/18/2013
DALLAS, TEXAS -- On June 11, 2013 I went to my local Staples, a store I've been purchasing all manner of office products from since 2007. I have turned in ink cartridges, purchased paper, utilized their Copy Center for our unique holiday card printing, etc. On this trip, after providing my Rewards number, I asked the cashier why I had never received my Rewards. The cashier called Customer Service where I spoke to Kyle K. He was friendly in demeanor, and after looking up my records admitted that I'd been a Rewards member since 2007, but for some odd reason had not been receiving my Rewards. I told him that I had spent untold dollars over that past 6 years, and was not happy about no Rewards showing up. The Rewards program has one register with their email, and in my understanding, presumably if enough is spent in a given period a Reward coupon based on a percentage of the purchases or ink cartridge returns is issued. He couldn't understand what had happened in my case. But, after a bit of negotiating, Kyle offered me $100 dollars in Staples Rewards, to be delivered at one time, and to be used as I wished. I agreed to that offer, and felt the situation had been if not wonderfully, at least reasonably resolved.

He sent me a screen shot of my registration data indicating all was just as it should be. But then I only was given a single $20 dollar Staples Reward coupon on the Staples website. I wrote him again about 2 weeks later when nothing more had been sent me, and he explained that due to internal workings, the remaining $80 dollars in Staples Rewards would arrive in July. And then on July 8, 2013 I get a letter from Staples thanking me for taking the time to call Customer Service and telling me how valuable my input is to their effort to improve their performance, along with...wait for it...only a $20 dollar Staples Reward coupon instead of the $80 dollars in Rewards Kyle guaranteed I'd receive in one delivery (having already received $20)!

I wrote Kyle again, and he said he'd look into it. In my letter I expressed my understandable disgust and fury at first not receiving the Staples Rewards due me for 6 years (!), but also for him telling me to expect $100 dollars in Rewards only a couple of days after we initially spoke, a sum that never was delivered, then subsequently telling me it would come in July, which never happened either!!! Shock! Kyle and Staples now refuse to respond to any communication from me, including emails like, "Kyle, I've not heard back from you. Please let me know where this situation stands."

In my case Staples has been given a number of opportunities and failed multiple times to deliver what I was told it would deliver. I would very much like to see them formally investigated so as to determine, among other things, the veracity of my claim, and if my claim is indeed valid, how many other people out there are in the same or similar boat.
     
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Posted by trmn8r on 2013-07-19:
I am surprised that they made any offer to make up for rewards that you expected years ago. Usually after x number of months, as few as two, you lose the ability to question discrepancies - there is an expectation that you check your accounts.

It's too bad Kyle had bad information. Good customer service is hard to come by these days.
Posted by Jim Bohrman on 2013-07-26:
Staples rewards has become a rip off. Many cartridges returned to store and nothing showed up in my account for at least 6 months! I even called the store manager and complained on one visit the cashier did not give me a receipt for recycled ink cartridges - she would credit my account - ha nothing ever showed up. Class action lawsuit sounds good.
Posted by Taylor on 2013-08-01:
You probably shouldn't have waited 6 years to ask about your rewards coupons. I'm surprised they actually gave you anything.

Obviously though when they say that they will give you $100 and they don't Staples is totally in the wrong.
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Staples Speed of Light, Staples Rewards Chasing Molasses
Posted by Coosgene on 07/09/2013
COOS BAY, OREGON -- Staples offers what they call a "Rewards" program. It's not a rebate. When I turn in used printer cartridges they credit my account for $2.00 per cartridge but they insist that a customer wait 4 to six weeks to collect.

I just made arrangements to collect my most recent rewards. My intent was to purchase a four-pack of the ink which I use. I checked on line and it appeared that they they had the large 4-packs for under $60.00. When I got to the store I couldn't find that product. Instead there were packs with one large cartridge and three small. That description was not as plain on line.

They have what they call a "Product Concierge" at an e-mail address. I wrote to them and my e-mail bounced. I wrote to another e-mail address and it bounced also. I kept copies of the e-mails but don't think I should include them here.
     
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Spam Rewards Program Be Careful!!!
Posted by Luci.mitbbs on 05/28/2013
ALL US, ARIZONA -- They have some sort of rewards problem. I am pretty sure that Staples is doing spam business. They claim that they will give 5% on everypurchase. http://www. staplesrewardscenter. com/SORC/UserManagement/Benefits/AboutProgram. aspx?cid=PS:GS:SBD:SB:E:9:12260:Google. sitelink. br.5.pct. rewards#5_back_in_rewards


They also claim that they will give rewards on the ink cartridge recycle, if we do some ink purchase. http://www. staplesrewardscenter. com/SORC/UserManagement/Login/RewardsTerms. aspx#InkRecyclingRewards


On Jan 2013,they have the promotion that if I purchased over 50 dollar ink cartridge from Staples. I could do the ink recycle to earn the rewards for $4 dollar each. I could not fin the original website, but I found something similar from a deal search website: http://slickdeals. net/f/5906854-Get-4-back-in-Staples-Rewards-per-recycled-cartridge-when-you-purchase-50-of-the-same-brand-ink-3-17-23?s=64127d1d6a9cb22a61ae145ef4927370&



From Nov 2012 to May 2013, I have more than $400 rewards money in the account. I tried to purchase a laptop in Staples. com using these rewards on March.

However, the order was cancelled, and they forfeited me rewards. So, I made a phone call to their rewards department, arguing about they rewards they promise to us.


They just avoid my question, They said that I am been told that I could not purchase online, so the rewards using online will be forfeit. And then, the said something else, saying that due to the record that I have too many rewards, they will not honor that, even if it is what they promised.


Someone even told me that I looks that a resellers, and they do not give reseller rewards. I told them to check all the terms on their rewards program. there is no word saying that rewards could not be used online, or we could not issue to many rewards, or reseller do not get the rewards.

At last, when they could not find a reason for their mistake, you know what they did? They said that they would forfeit all of rewards from ink-recycling and purchase. Not only that they closed my account to avoid troubles that I could print all the evidence out. 00 dollar! WOW! Staples recycled the cartridges and then manufacture to sell. They made huge money from that. Now, their program is persuading people to purchase their cartridge, do the recycle, then forfeit your account. You get nothing, but Staples earns money! GREAT SPAM on your rewards program!
     
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Posted by KP on 2013-11-04:
I have faithfully recycled 10 cartridges faithfully every month and bought ink in June and now I have ZERO rewards as well! I AM demanding they mail back my empties on their dime, however I am not getting any response! WICKED RIPOFF!
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Staples Rewards Program is a Rip Off
Posted by Ber478 on 01/22/2013
Staples Rewards Program is a rip off. Last year I spent thousands of dollars and got no rewards at all. I sent an email to the representative listed on my account and got no response. Ripping people off - for Staples, that's easy!
     
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Posted by MRM on 2013-01-22:
This how it is with Office Depot as well. Ive spent alot of money and I only got 5 points total in 5 years.
Posted by Some1 on 2013-01-24:
Its because rewards for both companies are only issued on certain items.
Posted by some 1 on 2013-03-02:
You only get rewards on ink, paper and copy and print. You can spend all the money you want and if It's not on those items then you get nothing!!
Posted by InkBuyer on 2013-03-03:
The Staples Rewards is only on ink paper and toner. If you aren't buying that, of course you won't get rewards. I buy plenty of ink and recycle all of my cartridges with them, and I love the rewards!
Posted by shopper101 on 2013-06-10:
Staples has recently changed there program. Now you get 5% back in staples rewards for everything you purchase in-store and online. I used to work for staples and would hear these complaints all the time. Come to find out 90% of the time contact information was missing due to the lack of information the customer would feel out on the application. At the store I worked at we would call the hotline for the customer (they never wanted to take the number and call for themselves) this was always the case. They never had a problem re-issuing there coupons if it was in fact "earned".
Posted by shopper101 on 2013-06-10:
On another note people should just appreciate they ever received anything. I mean does Walmart reward you for shopping there and putting up with that crap? When u can't even find someone to help you let alone someone that speaks English. Cashiers that are rude and don't even speak to you your entire checkout. I'm just saying they do these things to keep you coming back.
Posted by DaveNJ on 2013-09-03:
Don't fall for Staples ads about getting 5% or 25% back. The fine print is that you must spend a minimum amount or you get nothing. When you do get Rewards you must use them within 90 days or they expire. Staples loyalty program seems to breed contempt for the company rather than loyalty.
Posted by PJMARENGO on 2013-10-12:
I just made a similar discovery and I am so angry at having been duped by this company. I've made hundreds of dollars in purchases at Staples this year, and just went online to shop at their website for a printer to give to my sister for her birthday. I intended to apply my Staples Rewards I have been saving up. I was dumbfounded to check my account and find that my Staples Rewards balance was ZERO! I had to dig pretty deep on the SR website to find, in tiny, tiny, very light gray, intentionally hidden print, where it says that of 3/13 Staples Rewards points expire after 60 days. Say what?! Why in God's name would I want to spend another dime with an office supply store that is knowingly cheating me -- and is so ashamed of it that they have to bury their policy with tiny letter and in light type that can't be easily found or seen?
I'll drive the extra 10 miles to Office Max before I will ever spend another dime with Staples. No thanks. I thought that the whole idea behind a Rewards program was to gain loyal customers, not to drive them away like this slimy company is doing with their penny-wise and pound-foolish asinine policy.
Posted by mmmiller on 2013-11-05:
I received an e-coupon for 40% of a one time, in-store purchase. I read the coupon carefully - twice - and was thrilled to find that it did NOT exclude the purchase of a printer. So I drove 30 minutes to the nearest Staples, went up the cash register with the printer, and was told the coupon would not scan for a printer purchase. I asked to speak to a supervisor (as the cashier couldn't say why the coupon wouldn't work), and the supervisor said something to the effect of 'we can't do anything about that - we can't override the cash register re: those coupons.' The cashier then said that all he could do was call corporate, and after waiting 10 minutes (they put him on hold) he was told that a printer is "technology" and that they won't allow a 40% off coupon to be used on technology, even tho' the coupon does not state that!! What a ripoff!! I will never shop at Staples again.
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The Rewards Program is an Absolute Ripoff
Posted by Cmoore945 on 02/13/2012
SANTA ROSA, CALIFORNIA -- The rewards program is an absolute sham. Your points do not accumulate and expire soon after your purchase. Despite buying several hundred dollars of merchandise over a brief period of time, I have yet to reap any "rewards" from their program.

Recently, I bought toner and copier paper and spent over a hundred dollars. Moreover, I brought in four used ink cartridges and was supposed to be credited two dollars a piece for them that would be applied to my rewards. For the copier paper, I was supposed to get 10% credited back to my "rewards".

Shortly after this transaction, I went on line to print my "rewards". To my surprise, the "rewards" had already expired. The purchase was only two weeks back.
     
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Posted by MRM on 2012-02-13:
Office Depot rewards program is a rip off as well. Ive spent $300 in one day and I dont gain any points.
Posted by MRM on 2012-02-13:
Kmart and Pep Boys are good rewards program that you can gain several points every time you shop there.
Posted by Anonymous on 2012-02-13:
Yikes! Expired in only 2 weeks? I wouldn't care for that, either. I wonder if the expiration is based on an anniversary date vs. a purchase date. (Which is silly if that is the case.)
Posted by OS associate on 2012-02-20:
if was from only 2 weeks ago, did you just view them 2 weeks ago, or did the just get there 2 weeks ago? second, you cant expect something to immediately be added to your account from a retail business. especially if you needed a transaction voided. that means that you have to wait a day or 2 before it gets added to your account. its the same with your bank/credit card accounts. they don't post the minute you buy something. they just get marked through your bank so that you dont overspend. but as far as the rewards go, the recycled ink doesnt get back to you til the second week of the next month. and the 10% doesnt get back to you until the end of the quarter.
Posted by Kahula35 on 2012-03-01:
Rewards expire in 3 months, not 2 weeks. You have to earn $10 in a month for your rewards to post or they will roll over until the next month. Rewards expire each quarter.

If you spend over $500 bucks on anything you get elevated to Plus status meaning you only need to earn $5 in rewards per month for them to release. Also you get free shipping on all online orders.

Spend over $1000 bucks in a year and you get to Premier status. Premier rewards expire after 5 months and you can recycle up to 20 ink/toner carts per month for rewards.

If you have expired rewards then they are old rewards, not the current ones. The rewards you just earned won't post until next month if you earned over $10.
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Be Warned!
Posted by Jud22 on 04/22/2011
When using coupons, gift cards, etc., buy EVERYTHING individually! Above all, do not fall for their "free" offers advertising your money back in rewards. Despite assurances (from both cashier & customer service), Staples deducted about 1/3 of my supposed "rewards," claiming that some convoluted formula I had ok'd years ago entitled them to do so.
     
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Posted by Alain on 2011-04-23:
I'll remember this when I shop there, thanks.
Posted by Kahula35 on 2012-01-13:
Coupons, gift cards, etc are deducted from every item on your receipt. Therefore when you purchase one of the "100% back in rewards" items you will only get back what is stated on the receipt. So if you use a coupon that takes 2 bucks off a 10 dollar item then you will only get 8 bucks back in rewards.

So yes, if you want everything back then don't use any coupons when buying a promotional item.
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Rewards - Ink/Toner Recycling program - Not So Easy
Posted by Romen on 02/03/2010
PARKER, COLORADO -- In December my Local Staples store told me that if I were to recycle my HP Toner Cartridges, I would earn double rewards if I purchased a Toner Cartridge from them. This was NOT true. I did not need a $150 toner cartridge at the time. They told me that I could recycle up to 3 cartridges (for a total of $18). A month later I received a check for only $9. I called the store (where I purchased the cartridge) and they assured me that I should have gotten the double rewards. Next I called the Rewards 800 number. After waiting 40 minutes to talk to someone, the support person told me that I was misinformed. I felt that I was tricked into making a purchase that I did not need. I told the Rewards Customer support person that I would not be shopping at Staples any more. The Office Depot, right across the street has much better deals, has excellent customer support and they have always been truthful with me and my business. Its easier (and cheaper) for me to shop at Office Depot.
     
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Posted by Anonymous on 2010-02-03:
I don't see how you were misinformed, unless I am missing something. The double rewards is IF you buy the ink when you recycle the cartridges. You only recycled, you did not buy, therefore only single rewards.

Someone misunderstood.
Posted by roseuz on 2010-02-04:
LadyScot, your clearly are missing something! He did buy an item, and it was the toner. It's clearly stated in these two phrases: "I would earn double rewards if I purchased a Toner Cartridge from them." and "I felt that I was tricked into making a purchase that I did not need."
Posted by Anonymous on 2010-02-04:
Rose, read it again.

"I would earn double rewards if I purchased a Toner Cartridge from them. This was NOT true. I did not need a $150 toner cartridge at the time."
Posted by jktshff1 on 2010-02-04:
romen, DID you or DID you not purchase something? It's unclear without making assumptions.
Posted by roseuz on 2010-02-04:
What!? I don't get at all how it is unclear. The person is saying "NOT true" to the statement that you would earn double rewards if he "purchased a Toner Cartridge from them." It wasn't true since he did purchase something, as he was told to do, and his rewards were not doubled. This is 100% clear.
Posted by jktshff1 on 2010-02-04:
lightbulbs have whats. Assuming something is not very intelligent. Very simple question to clarify the post.
Please show where it is stated that the item was purchased. That is what is missing between the first and 2nd paragraph.
Posted by roseuz on 2010-02-04:
Here is one I missed the first time when replying: "I called the store (where I purchased the cartridge) and they assured me that I should have gotten the double rewards." and here is the second one: "I felt that I was tricked into making a purchase that I did not need."

Let me repeat the first one: WHERE I PURCHASED THE CARTRIDGE

How obvious does it have to be?
Posted by jktshff1 on 2010-02-04:
stand corrected
Posted by PepperElf on 2010-02-04:
actually there ARE details missing.

the OP didn't specifically say he purchased the $150 cartridge
But let's pretend he did.

The rest of it says he could recycle "up to 3" for a total of $18.
but it doesn't actually say how many he returned. I suppose he wants us to assume he returned 3, but... personally i don't like to assume stuff.


lastly, 150 for ink?
What model of cartridge was it that it costs 150?
cos I'm sure whatever model it is, I can probably find it online - and NEW, not refurbished - for far less than that.
Posted by Anonymous on 2010-02-04:
Doesn't really sound like a bargain anyway.
The cartridge is $150 bucks... with the "double rewards" the OP would supposedly be getting back, a total of $18 bucks... the toner cartridge would still cost him $132 bucks... how is that a bargain? Any which way you look at it, it's still a ripoff with or without the "double rewards." How is it a reward?
Posted by PepperElf on 2010-02-04:
exactly.
For that $18 discount, I'm betting I could find the exact same cartridge, possibly over $18 cheaper. Though I'd have to know the model number first.
Posted by roseuz on 2010-02-04:
I know that laser printer cartridges are very expensive and could easily cost $150 at a place like Staples. Also, and maybe because I know that Staples gives you $3 for each ink cartridge you recycle and since I have recycled frequently with them and did bring in 10 (the maximum you can get credit for in one month) just last month, it is very clear to me that he returned 3 cartridges.
Posted by PepperElf on 2010-02-04:
that's why i asked what model.
Posted by iammelinda on 2010-04-23:
i am confused as to whether or not this person made a toner purchase, but as previously stated, you have to recycle your old ink/toner in the same transaction as your purchase, or else you won't earn double the rewards. let's say you buy toner, than a week later in december you bring in the ones you want recycled-you could have simply brought the receipt for your purchase and had them put on the same transaction to get double the rewards. i got my doubled rewards check for december, no problem.
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