As an employee of Staples, I get many questions about the rewards program. The main thing I wanted to state in this review is a new, mandatory piece of information NEEDED in order to receive checks. If you do NOT put an email address on your application, you will NOT receive the checks. They won't be mailing them out anymore, they will be emailing them out (so I've been told by management). We cannot update information in our computers at the store, but if you call the 800# or go online, you can. Also, another important piece of info is your CURRENT phone number. This is ONLY used to look you up in the system. It is not sold for anything further. I was inputting applications in tonight, and even when its starred and highlighted saying its mandatory, people STILL left the email space blank. PLEASE remember this information if you have not yet signed up for a rewards card. Thank you :)
CHICAGO, ILLINOIS -- I recently joined Staple's cash rewards program with the understanding that on a quarterly basis, I would receive a 'cash reward' based on a percentage of how much I spend during that respective quarter. The program itself is great. I spent enough within one day that I received a return in the hundreds. After receiving my first reward check I went to Staples and purchased an adapter to hook up my iPod to my car stereo. I was skeptical of the product. However, being it was a 'reward' purchase I thought 'who cares'. Once I started using the product, I realized it was terrible for the price I paid. I packed it up and took it back to Staples to take advantage of their 'Easy Returns'. This is where my complaint begins. I went back to the same staples and they accepted my return with no questions. However, when they tried to process my return, they kept receiving a message on their system saying it was denied. This happened a couple times before the manager was called. The manager looked confused and then explained to me that the system is saying I am attempting to return this product for the second time. I said that's impossible. He then gave me a phone number and asked ME to call that number to clear it up. I then explained to him that may be the system is confused because I purchased this product with my rewards check. He said 'No', that wouldn't cause an issue. So I pulled out MY cellphone and called the number provided to me by the manager. The company I called was a third party that handles rewards programs for several other companies. They informed me that the reason I am not able to return my product is because I used a rewards check and all purchases made with a rewards check cannot be returned OR exchanged. At that point, I became so upset that my face turned so red that if you were to write 'EASY' on my face, I could have been mistaken for an EASY button. I was then told that my only option was to exchange the product for the same product (not much of an option). I grabbed my product back from the cashier in disgust while losing my respect for Staples and its 'reward' program. I was absolutely surprised at how quickly Staples was able to reject my return and let me walk out the door unsatisfied after spending thousands of dollars in just one day.
When using coupons, gift cards, etc., buy EVERYTHING individually! Above all, do not fall for their "free" offers advertising your money back in rewards. Despite assurances (from both cashier & customer service), Staples deducted about 1/3 of my supposed "rewards," claiming that some convoluted formula I had OK'd years ago entitled them to do so.
COLONIAL HEIGHTS, VIRGINIA -- Staples continually is making it harder (or less friendly) to do business with them.
The current issue is that they have recently changed their policy on returning used ink cartridges for a $3.00 credit. Now, instead of getting an instant credit, you MUST sign up for their rewards card and the credit will be issued as a coupon go for use in the store at the end of the month.
Except for the fine print.... you can only turn in 3 cartridges at a time for a $9.00 total credit. They will only issue a coupon for amounts over $10.00. Any unpaid balance "expires" at the end of the year.
Now, with the fact that I turned in three today, and then have to sign up for it, it means that I most likely won't get any more "credit" between now and the end of the year - or in other words, they got the cartridges and will not have to pay me the money.
Why even bother with this mess.... That is why I never wanted to sign up for their silly card anyway....
Besides this, every single time I ever go into use their copy shop, it ruins my day.... there is always an issue.... always. And no help either.
I am so angry with Staples and their newly revamped Business Rewards program. I have been a loyal and 99% exclusive Staples customer (small operation/non-profit)when it comes to anything having to do with office supplies from paper to furniture to equipment. I loved the former Business Rewards program and it was a big incentive in my shopping at Staples. This spring I received a new (so-called) Premiere Rewards card and a lot of baloney about the new Rewards program. What a bunch of bull, unless you are a high volume customer making purchases of the specified categories you will be lucky to get a rewards check for a few bucks. I've spent a load of money at Staples through the years and I feel both betrayed and unappreciated by Staples. This new program almost seems sleazy to me. Hell, why should I continue to shop at Staples when I can often get many things I purchase there at competitive prices elsewhere by doing a little searching on line (OK, so they will usually match lower prices...but who wants to always go to the trouble of going through all that just to shop at Staples). I am totally disgusted and ashamed of Staples. The might as well dump the program all together. If they at least changed the program so that if you were required to spend a certain minimum dollar amount (all purchases included)in order to accumulate Rewards dollars, well that would seem to be more equitable. The new program is simply a sleazy low slap in the face to all of their faithful and regular customers.
FRAMINGHAM, MASSACHUSETTS -- HELLO STAPLES SHOPPERS.
I wanted to let you all know, Staples new Rewards Program, effective 1 April 2007 (today) is dishonest and makes Staples look STUPID !!!!!
THE BELOW PARAGRAPHS ARE OFF THEIR OWN WEBSITE AND ADVERTISING:
Rewards Earn 10% back in rewards on all ink and toner, case and ream paper, and Copy & Print Center purchases.
BUT NOT “ALL” AS STATED ABOVE, RATHER THEY EXCLUDE THE BELOW:
Purchases of ink products manufactured by Hewlett Packard are excluded.
WELL, HP (HEWLETT PACKARD) JUST HAPPENS TO BE THE NATIONS NUMBER ONE SELLING INK AND TONER.
ALL DOES NOT MEAN ALL TO STAPLES.
STAPLES HAS YOU BELIEVE YOU WILL GET 10% BACK ON HP INK and TONER. BUT WHAT YOU WILL GET IS A BIG FAT 0.
Here is the link to their website for you to read and make sure you read the fine print.
YOU CAN CALL IN OR EMAIL YOUR COMPLAINTS TO
STAPLES WANTS TO HEAR YOUR VOICE
Nial J. Hartnett
Executive Customer Relations
(508) 253-3624 DIRECT LINE
NIAL HARTNETT (NIAL.HARNETT@STAPLES.COM)
WINTER HAVEN, FLORIDA -- The new upgraded rewards program is a fraud.And provides no benefit for the customers. Here in Winter Haven,Florida we now have a new Office Depot within only a few miles. My 27 member law firm shall obtain their reward cards for each member.
No more staples and their fraud, dirty stores and clerks standing around talking.