NORTH CONWAY, NEW HAMPSHIRE -- I own a small business and I shopped at Staples for my office equipment and Supplies. I have had problems in the past with Staples Rebates so I avoid all rebate offers through Staples. Today, I have decided to Boycott Staples. I'm not giving them another one of my hard earned pennies. I had received a 50% Back Rewards Coupon (00784007) as an "Exclusive Benefit". I read the coupon, the mailer and I went as far as to ask the Staples Store Manager if I could use my 50% Back Rewards coupon on my Purchase of Ink Toner. Yes!! Yippee.
My Ink Toner costs $249.00 -Let's do the math. I SHOULD get back $124.50 in Staples Rewards. Right? Wrong! No Rewards check. So I called and spoke with a Customer Service Rep on the Exclusive Membership Line at 1-888-891-3787 I was told the 50% Rewards Back coupon was for "Office Supplies" and Ink Toner is not considered an Office Supply. Luckily for me, I saved the mailer and my receipt. The mailer does not have, state or mention any exclusions or specific "Office Supplies".
So I asked the phone representative to please email me a copy of his "Office Supplies list", which he claims includes pens, pencils, staples and sticky notes. But wait - he stated he does not have the "power of email". That did it for me. Anyone out there know of a good office supply store?
COOS BAY, OREGON -- Staples offers what they call a "Rewards" program. It's not a rebate. When I turn in used printer cartridges they credit my account for $2.00 per cartridge but they insist that a customer wait 4 to six weeks to collect. I just made arrangements to collect my most recent rewards. My intent was to purchase a four-pack of the ink which I use. I checked online and it appeared that they had the large 4-packs for under $60.00. When I got to the store I couldn't find that product. Instead there were packs with one large cartridge and three small. That description was not as plain online.
They have what they call a "Product Concierge" at an e-mail address. I wrote to them and my e-mail bounced. I wrote to another e-mail address and it bounced also. I kept copies of the e-mails but don't think I should include them here.
CARLISLE, PENNSYLVANIA -- This is by far the best reward program of any store out there. I've been a reward member for about 2 years now and gotten at least $500 dollars in rewards and rebates in that time. Everything is easy about it. Just in the last 2 months I have redeemed about $60 in rewards. And make no mistake... I'm not a business. I'm not buying that much. This is simply for home office supplies and some computer needs... mouse, laptop case, no hardware... and mostly... a lot of ink for our printer. I also get credit for the ink cartridges I recycle there.
For all you dissatisfied reward users. Take a look at your settings for the account or check your spam settings... There has to be a problem... Aren't you getting the emails to notify when you have reward checks? Yesterday I just got email notifying me that I have 2 reward checks ready. I clicked open the email and printed the checks and I'm off to spend $38 at Staples. The Easy Rebates are awesome too... EASY! Enter 2 numbers on your receipt and you're done. Once, my husband threw away a receipt we needed and the store was able to look it up and give me full credit for the product I returned even though it was currently on sale.
I belong to so many other retail reward programs. Michaels Craft Store for example...even though my status has been upgraded to a gold member, I've yet to see a single benefit in the last 6 months of membership. Most of the others give you a week to use your rewards. With Staples I usually have 3 months... and if you let them expire in that time...you don't need ANY reward program. I LOVE STAPLES REWARDS PROGRAM!!!
As an employee of Staples, I get many questions about the rewards program. The main thing I wanted to state in this review is a new, mandatory piece of information NEEDED in order to receive checks. If you do NOT put an email address on your application, you will NOT receive the checks. They won't be mailing them out anymore, they will be emailing them out (so I've been told by management). We cannot update information in our computers at the store, but if you call the 800# or go online, you can.
Also, another important piece of info is your CURRENT phone number. This is ONLY used to look you up in the system. It is not sold for anything further. I was inputting applications in tonight, and even when its starred and highlighted saying it's mandatory, people STILL left the email space blank. PLEASE remember this information if you have not yet signed up for a Rewards card. Thank you. :)
COLONIAL HEIGHTS, VIRGINIA -- Staples continually is making it harder (or less friendly) to do business with them. The current issue is that they have recently changed their policy on returning used ink cartridges for a $3.00 credit. Now, instead of getting an instant credit, you MUST sign up for their rewards card and the credit will be issued as a coupon go for use in the store at the end of the month. Except for the fine print... you can only turn in 3 cartridges at a time for a $9.00 total credit. They will only issue a coupon for amounts over $10.00. Any unpaid balance "expires" at the end of the year.
Now, with the fact that I turned in three today, and then have to sign up for it, it means that I most likely won't get any more "credit" between now and the end of the year - or in other words, they got the cartridges and will not have to pay me the money. Why even bother with this mess? That is why I never wanted to sign up for their silly card anyway. Besides this, every single time I ever go into use their copy shop, it ruins my day. There is always an issue... always. And no help either.
I am so angry with Staples and their newly revamped Business Rewards program. I have been a loyal and 99% exclusive Staples customer (small operation/non-profit) when it comes to anything having to do with office supplies from paper to furniture to equipment. I loved the former Business Rewards program and it was a big incentive in my shopping at Staples. This spring I received a new (so-called) Premiere Rewards card and a lot of baloney about the new Rewards program. What a bunch of bull, unless you are a high volume customer making purchases of the specified categories you will be lucky to get a rewards check for a few bucks.
I've spent a load of money at Staples through the years and I feel both betrayed and unappreciated by Staples. This new program almost seems sleazy to me. Hell, why should I continue to shop at Staples when I can often get many things I purchase there at competitive prices elsewhere by doing a little searching online (OK, so they will usually match lower prices, but who wants to always go to the trouble of going through all that just to shop at Staples).
I am totally disgusted and ashamed of Staples. They might as well dump the program altogether. If they at least changed the program so that if you were required to spend a certain minimum dollar amount (all purchases included) in order to accumulate Rewards dollars, well that would seem to be more equitable. The new program is simply a sleazy low slap in the face to all of their faithful and regular customers.
I have had a Staples Reward card for 10 years and given them many thousands of dollars of business. When I changed jobs they started giving my rewards to the business I left and said I could no longer have my Rewards account. This account was in my name, not the business name. Customer Service was very helpful - basically told me to "get over it" and left me on hold for an hour when I asked to speak with a supervisor.
When using coupons, gift cards, etc., buy EVERYTHING individually! Above all, do not fall for their "free" offers advertising your money back in rewards. Despite assurances (from both cashier & customer service), Staples deducted about 1/3 of my supposed "rewards," claiming that some convoluted formula I had OK'd years ago entitled them to do so.
WINTER HAVEN, FLORIDA -- The new upgraded rewards program is a fraud and provides no benefit for the customers. Here in Winter Haven, Florida we now have a new Office Depot within only a few miles. My 27 member law firm shall obtain their reward cards for each member. No more staples and their fraud, dirty stores and clerks standing around talking.