Staples Rewards - Page 2

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Rewards - Ink/Toner Recycling program - Not So Easy
Posted by on
PARKER, COLORADO -- In December my Local Staples store told me that if I were to recycle my HP Toner Cartridges, I would earn double rewards if I purchased a Toner Cartridge from them. This was NOT true. I did not need a $150 toner cartridge at the time. They told me that I could recycle up to 3 cartridges (for a total of $18). A month later I received a check for only $9. I called the store (where I purchased the cartridge) and they assured me that I should have gotten the double rewards. Next I called the Rewards 800 number. After waiting 40 minutes to talk to someone, the support person told me that I was misinformed. I felt that I was tricked into making a purchase that I did not need. I told the Rewards Customer support person that I would not be shopping at Staples any more. The Office Depot, right across the street has much better deals, has excellent customer support and they have always been truthful with me and my business. Its easier (and cheaper) for me to shop at Office Depot.
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Anonymous on 02/03/2010:
I don't see how you were misinformed, unless I am missing something. The double rewards is IF you buy the ink when you recycle the cartridges. You only recycled, you did not buy, therefore only single rewards.

Someone misunderstood.
roseuz on 02/04/2010:
LadyScot, your clearly are missing something! He did buy an item, and it was the toner. It's clearly stated in these two phrases: "I would earn double rewards if I purchased a Toner Cartridge from them." and "I felt that I was tricked into making a purchase that I did not need."
Anonymous on 02/04/2010:
Rose, read it again.

"I would earn double rewards if I purchased a Toner Cartridge from them. This was NOT true. I did not need a $150 toner cartridge at the time."
jktshff1 on 02/04/2010:
romen, DID you or DID you not purchase something? It's unclear without making assumptions.
roseuz on 02/04/2010:
What!? I don't get at all how it is unclear. The person is saying "NOT true" to the statement that you would earn double rewards if he "purchased a Toner Cartridge from them." It wasn't true since he did purchase something, as he was told to do, and his rewards were not doubled. This is 100% clear.
jktshff1 on 02/04/2010:
lightbulbs have what's. Assuming something is not very intelligent. Very simple question to clarify the post.
Please show where it is stated that the item was purchased. That is what is missing between the first and 2nd paragraph.
roseuz on 02/04/2010:
Here is one I missed the first time when replying: "I called the store (where I purchased the cartridge) and they assured me that I should have gotten the double rewards." and here is the second one: "I felt that I was tricked into making a purchase that I did not need."

Let me repeat the first one: WHERE I PURCHASED THE CARTRIDGE

How obvious does it have to be?
jktshff1 on 02/04/2010:
stand corrected
PepperElf on 02/04/2010:
actually there ARE details missing.

the OP didn't specifically say he purchased the $150 cartridge
But let's pretend he did.

The rest of it says he could recycle "up to 3" for a total of $18.
but it doesn't actually say how many he returned. I suppose he wants us to assume he returned 3, but... personally I don't like to assume stuff.

lastly, 150 for ink?
What model of cartridge was it that it costs 150?
cos I'm sure whatever model it is, I can probably find it online - and NEW, not refurbished - for far less than that.
Anonymous on 02/04/2010:
Doesn't really sound like a bargain anyway.
The cartridge is $150 bucks... with the "double rewards" the OP would supposedly be getting back, a total of $18 bucks... the toner cartridge would still cost him $132 bucks... how is that a bargain? Any which way you look at it, it's still a ripoff with or without the "double rewards." How is it a reward?
PepperElf on 02/04/2010:
For that $18 discount, I'm betting I could find the exact same cartridge, possibly over $18 cheaper. Though I'd have to know the model number first.
roseuz on 02/04/2010:
I know that laser printer cartridges are very expensive and could easily cost $150 at a place like Staples. Also, and maybe because I know that Staples gives you $3 for each ink cartridge you recycle and since I have recycled frequently with them and did bring in 10 (the maximum you can get credit for in one month) just last month, it is very clear to me that he returned 3 cartridges.
PepperElf on 02/04/2010:
that's why I asked what model.
iammelinda on 04/23/2010:
I am confused as to whether or not this person made a toner purchase, but as previously stated, you have to recycle your old ink/toner in the same transaction as your purchase, or else you won't earn double the rewards. let's say you buy toner, than a week later in December you bring in the ones you want recycled-you could have simply brought the receipt for your purchase and had them put on the same transaction to get double the rewards. I got my doubled rewards check for December, no problem.
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Revised Rewards program
Posted on
As an employee of Staples, I get many questions about the rewards program. The main thing I wanted to state in this review is a new, mandatory piece of information NEEDED in order to receive checks. If you do NOT put an email address on your application, you will NOT receive the checks. They won't be mailing them out anymore, they will be emailing them out (so I've been told by management). We cannot update information in our computers at the store, but if you call the 800# or go online, you can. Also, another important piece of info is your CURRENT phone number. This is ONLY used to look you up in the system. It is not sold for anything further. I was inputting applications in tonight, and even when its starred and highlighted saying its mandatory, people STILL left the email space blank. PLEASE remember this information if you have not yet signed up for a rewards card. Thank you :)
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trp2hevn on 01/26/2010:
Good info! Just get ready for all those people blaming you since THEY cannot simply fill out a form.
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Hard To Do Business With...
Posted by on
COLONIAL HEIGHTS, VIRGINIA -- Staples continually is making it harder (or less friendly) to do business with them.

The current issue is that they have recently changed their policy on returning used ink cartridges for a $3.00 credit. Now, instead of getting an instant credit, you MUST sign up for their rewards card and the credit will be issued as a coupon go for use in the store at the end of the month.

Except for the fine print.... you can only turn in 3 cartridges at a time for a $9.00 total credit. They will only issue a coupon for amounts over $10.00. Any unpaid balance "expires" at the end of the year.

Now, with the fact that I turned in three today, and then have to sign up for it, it means that I most likely won't get any more "credit" between now and the end of the year - or in other words, they got the cartridges and will not have to pay me the money.

Why even bother with this mess.... That is why I never wanted to sign up for their silly card anyway....

Besides this, every single time I ever go into use their copy shop, it ruins my day.... there is always an issue.... always. And no help either.
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Sam Smith on 11/07/2008:
Dump the ink cartridges and buy yourself a LASER printer. Besides, you probably just collect ink cartridges just for the credit anyway.
GenuineNerd on 11/07/2008:
That was not easy.
jktshff1 on 11/07/2008:
'sup Alley..good to see you back.
It's all about being "green". So ya don't get megabucks are recycling them. We do the same thing. Same with the laser cartridges. If I get something for it OK, if not, that's OK also.
Ranger8015 on 03/19/2009:
I am a current employee of Staples, and it seems as if you need better clarification of policy. With ink recycling rewards, the payouts are monthly, regardless of amount due (max reward of $30 per month for standard members, $60 for premier members). Policies have only been changed to eliminate those who took advantage of the system. We are trying to keep a system in place to reward customers for loyal purchasing of key products, not give instant gratification to those who scrounge up tens or hundreds of ink cartridges to get a huge instant discount. If you have further questions, respond to this post and I would gladly try to answer anything.
Stapled.... on 03/19/2009:
Reply to Ranger8015 - First, it sounds somewhat condescending for you to assume that all I wanted was some instant discount. Second, I always understood that one was limited to 3 cartridges per trip, so I am wondering what store you worked at that would allow someone to bring in "hundreds." I always was only bringing in however many empties as I was purchasing full cartridges. Regardless, since I am not willing to join the rewards club, you have just reinforced that my purchases are not important to Staples. This is good for all since I have found elsewhere to shop and have not been back.

Keep drinking the cool aide!
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Cash Rewards
Posted by on
CHICAGO, ILLINOIS -- I recently joined Staple's cash rewards program with the understanding that on a quarterly basis, I would receive a 'cash reward' based on a percentage of how much I spend during that respective quarter. The program itself is great. I spent enough within one day that I received a return in the hundreds. After receiving my first reward check I went to Staples and purchased an adapter to hook up my iPod to my car stereo. I was skeptical of the product. However, being it was a 'reward' purchase I thought 'who cares'. Once I started using the product, I realized it was terrible for the price I paid. I packed it up and took it back to Staples to take advantage of their 'Easy Returns'. This is where my complaint begins. I went back to the same staples and they accepted my return with no questions. However, when they tried to process my return, they kept receiving a message on their system saying it was denied. This happened a couple times before the manager was called. The manager looked confused and then explained to me that the system is saying I am attempting to return this product for the second time. I said that's impossible. He then gave me a phone number and asked ME to call that number to clear it up. I then explained to him that may be the system is confused because I purchased this product with my rewards check. He said 'No', that wouldn't cause an issue. So I pulled out MY cellphone and called the number provided to me by the manager. The company I called was a third party that handles rewards programs for several other companies. They informed me that the reason I am not able to return my product is because I used a rewards check and all purchases made with a rewards check cannot be returned OR exchanged. At that point, I became so upset that my face turned so red that if you were to write 'EASY' on my face, I could have been mistaken for an EASY button. I was then told that my only option was to exchange the product for the same product (not much of an option). I grabbed my product back from the cashier in disgust while losing my respect for Staples and its 'reward' program. I was absolutely surprised at how quickly Staples was able to reject my return and let me walk out the door unsatisfied after spending thousands of dollars in just one day.
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rhondam718732 on 05/24/2007:
The rewards points allow you "free" products so it makes sense you can't return them. Exchanging them should be allowed but not just the same product...
heaven17 on 05/24/2007:
I wasn't able to find anything online saying that you can't return merchandise bought with your rewards. If this is the policy, it should be stated somewhere.
Anonymous on 05/24/2007:
You should have gotten a new product still in the package and sold it on EBAY.
Extended Warranty on 05/24/2007:
That's crappy. I don't see a reason why you can't exchange them.
Ponie on 05/25/2007:
I'm sure I'd be disappointed also, but I think I understand the reasoning behind their refusal. If it were a defective product, I think it should be replaced but you just had a change of heart and didn't want to keep it. I'd maybe compare it to the CVS gift cards sometimes offered for the transfer of a prescription. These cards can be used for almost anything in the store *except* prescriptions. I think Rite Aid is the same.
iVent on 05/29/2007:
This is my first time using and I want to thank all of you for your feedback. I thought through all of my options this past weekend and one of them, as stated above, was to exchange the product for a new one and sell it on eBay. After some research, I found out that the product I purchased at Staples for $50 was only selling for $6 on eBay. Now I had buyer's remorse. At that point, I went back to Staples yesterday afternoon and attempted to return my product again. This time I did it without a receipt. Guess what? It worked flawlessly. They gave me in-store credit which was exactly what I wanted. :)
iVent on 06/25/2007:
Oh yea. I do that ALL the time. I have nothing better to do than live an honest life, work hard, and get screwed on a reward that I DESERVED. And it's so shameful to use my refund only to purchase another product from the same establishment. Thank you so much for helping me realize what a horrible human being I am.
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Staples revamped Business Rewards = NO REWARDS!
Posted by on
I am so angry with Staples and their newly revamped Business Rewards program. I have been a loyal and 99% exclusive Staples customer (small operation/non-profit)when it comes to anything having to do with office supplies from paper to furniture to equipment. I loved the former Business Rewards program and it was a big incentive in my shopping at Staples. This spring I received a new (so-called) Premiere Rewards card and a lot of baloney about the new Rewards program. What a bunch of bull, unless you are a high volume customer making purchases of the specified categories you will be lucky to get a rewards check for a few bucks. I've spent a load of money at Staples through the years and I feel both betrayed and unappreciated by Staples. This new program almost seems sleazy to me. Hell, why should I continue to shop at Staples when I can often get many things I purchase there at competitive prices elsewhere by doing a little searching on line (OK, so they will usually match lower prices...but who wants to always go to the trouble of going through all that just to shop at Staples). I am totally disgusted and ashamed of Staples. The might as well dump the program all together. If they at least changed the program so that if you were required to spend a certain minimum dollar amount (all purchases included)in order to accumulate Rewards dollars, well that would seem to be more equitable. The new program is simply a sleazy low slap in the face to all of their faithful and regular customers.
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Nate_the_great on 06/27/2007:
I've made a good bit of mullah from the rewards program. Other stores I've been to don't offer any programs like that so its been kind of nice for me. I would go talk to someone there and I bet they'd work something out for you. I just got this Belkin internet card for my desktop. It rang up as $107, but the price on the shelf said $69, so they didn't think twice about giving it to me for the listed price!
cotepony on 06/28/2007:
Well, I've been "collecting" the cartridge toners for my copy machine: Canon and Staples brands. I wanted to clean out my office and took them all back to Staples to return and get a $3 credit per. Lo and behold, they no longer accept Canon returns, according to the assistant manager, Staples & Canon had a falling-out. There you go, consumer is the one who gets punished......again.
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The Lie Staples Hope You Do Not Find
Posted by on

I wanted to let you all know, Staples new Rewards Program, effective 1 April 2007 (today) is dishonest and makes Staples look STUPID !!!!!


Rewards Earn 10% back in rewards on all ink and toner, case and ream paper, and Copy & Print Center purchases.


Purchases of ink products manufactured by Hewlett Packard are excluded.




Here is the link to their website for you to read and make sure you read the fine print.



Nial J. Hartnett
Executive Customer Relations

(508) 253-3624 DIRECT LINE
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Anonymous on 04/01/2007:
If they state it right up front, it doesn't seem like it is dishonest. No one had a gun to your head, forcing you to shop there. As for stupid, my bet is on this posting.
tnchuck100 on 04/01/2007:
I agree, STAPLES_BUSTER, it IS deceptive. When they say "all" then disqualify most of "all" in the fine print it is an attempt to mask the truth. But, today, it's just marketing.
grandma005 on 04/01/2007:
That is just like the Sears and J.C Penney's coupons. They say something like $5.00 on $50.00 merchandise. When you read the bottom of the coupon there is a long list of except. Of course the except items is what you want to buy.
Nohandle on 04/01/2007:
HP is by far the most in demand and some stores have problems keeping them in stock. I grow tired of these ads with the discount in bold print only to read the small print of the items not included. No brainer...get you in the store. Thanks for the heads up.
DebtorBasher on 04/01/2007:
Do they even sell any other ink brands? I just bought some HP ink from there last week and only remember seeing HP. Unless they have just a few others hanging in the bottom corner somewhere.
Anonymous on 04/02/2007:
I think the reason they don't accept HP ink is that the cartridges have a chip built in to them. The chip records the ink level. If refilled and not reset, which is a pain in the butt, the printer will see the cartridge as still empty. It costs too much to pay people to manually reset the chip. A refilled cartridge sells for almost as much as a new one.

Office Depot does accept HP cartridges for $3 credit each.
Anonymous on 04/02/2007:
If you read that on April 1st maybe Staples put that in as an April Fools Day joke.
retailer on 05/11/2007:
Easy there. It was a mistake and they changed it on the website. All ink qualifies.
"affiliated" on 05/17/2007:
To "retailer" re: 05/11/07 Have you seen the newest updated website for Staples Rewards? ONCE AGAIN.... "ALL" does NOT mean "ALL". Yes it "WAS" removed after the complaints were made, but READ THE FINE PRINT...AGAIN. ONCE more, Staples has managed to sneak the words "INK PRODUCTS MANUFACTURED BY HEWLETT PACKARD ARE EXCLUDED." So when "ALL" is said and done, do you really want to put your money where your mouth is? Who do you trust? The retailer? Do you REALLY believe they are going to LOSE money over YOU, the ink consumers? Get REAL!!! Sorry, but the TRUTH will remain in the "FINE PRINT". It's a legal technicality that NO Customer Service Representative can over-ride. Wait and see.......
"affiliated" on 05/17/2007:
P.S.("retailer") This last comment was NOT intended as a direct insult toward you, as I agree it sounded that way, but rather is intended for consumer informational purposes only. I don't believe Staples has credability on this subject when they constantly are in conflict at themselves over this very subject. Sorry for sounding so harsh. "affiliated".
W.S. on 08/08/2007:
Last weekend, August 5, 2007, we went to Staples (Store Number: 1180) to get ink cartridges. WOW, a big sign out front - Save 20% to 40% on ALL INK. We went in and found the Canon CI-8 cartridges had been priced up to $16.39 from their regular price of $14.25. At the checkout we discovered that the 20% to 40% off ALL INK was only a hoax - not one person will qualify for this discount. Let me repeat that - not one person will qualify for this discount.
Manan on 09/03/2009:
Umm, this may be outdated, but I've been buying HP ink from staples for the past year, and I'm pretty sure I'm getting all my rewards. I check how much I've spent on ink/paper each month, and make sure I've got 10% in rewards. Only once some of the rewards were a month late, but the rest of the time it was on time without a problem. Plus we get 3 rewards dollars back for every empty ink cartridge, which isn't bad. That ends up being about 20% saved on ink.
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Posted by on
WINTER HAVEN, FLORIDA -- The new upgraded rewards program is a fraud.And provides no benefit for the customers. Here in Winter Haven,Florida we now have a new Office Depot within only a few miles. My 27 member law firm shall obtain their reward cards for each member.

No more staples and their fraud, dirty stores and clerks standing around talking.
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tnchuck100 on 09/08/2007:
Exactly what do you base this accusation of fraud on?
NOMOSTAPLES on 09/09/2007:
Not so greedy but when your firm spends over 5K a year on office supplies you have a right to complain and complain I have as well as voted with my money.
*Brenda* on 09/09/2007:
5k a year on office supplies is not a lot. I must ask, what type of position do you hold with this "Law firm"?
trumania on 09/09/2007:
So, how are the committing fraud? What are the advertised benefits of this program and what benefits are you not receiving?
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