State Farm Insurance - Page 2

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1.2 out of 5, based on 30 ratings and
85 reviews & complaints.
www.statefarm.com


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No Warranty on Parts Used for Repair
Posted by on
Rating: 1/51
KANSAS CITY, MISSOURI -- Last summer I got t-boned by a teenager driving her mom's car and who was visiting Kansas City. Luckily no one was hurt and luckily (or so I though at the time)...she had insurance. When I mentioned my accident to my fellow Officers at Leavenworth and told them I was glad she had insurance a few laughed because I mentioned State Farm... the phrase "don't hold your breath was used a few times".

At the time I will admit that I was pleased with the way they handled everything... not as expeditiously as USAA (my insurance) but oh well. Repairs were made, back driver's side door was replaced... and I though nothing of their warnings until a few weeks ago. The interior locking mechanism for the door, a new part and one that had never failed in any of my doors before went bad. I use this car for work and drive to and from the base by myself...rarely do I carry passengers.

So, I called the repair shop that called State Farm so they would approve the replacement part purchase and installation. The repair shop called them and left messages 4 times until State Farm finally got back with me and told me that the part was no longer under warranty; it was normal wear and tear. I argued that the other locks (not damaged in the accident) did not go bad (original and working for 7 years) and that their part went out in 15 months and that they promise a lifetime warranty on the repairs. No luck.

So folks...if you get your car repaired under the "insurance protection" of this "honest" company... well just hope and pray something will go bad quickly...I would hate that something like your brake system, your steering, etc which you use normally, might go bad. It will take some work but I should be able to fix the part myself, but you don't want be going down the road and have the "normal wear and tear" bug hit you.
     
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Horrible!!!!!
Posted on
Rating: 1/51
SF, CALIFORNIA -- I made the worst mistake by changing from AAA to Statefarm. In trying to save some money I am now dealing with un-efficient Statefarm employees.

I transferred from AAA to Statefarm May 2013. Unfortunately, my vehicle got vandalized (keyed). Following this incident I contacted my agent and he submitted my report online. The next day an adjuster was contacting me. After giving him all the information he schedule me to meet with an inspector at a Statefarm location near my home. I did just that. The appointment wasn't even kept in its time b/c the inspector was busy. Why schedule an appointment, if the client is not seen in time? Anyhow, he took photos of my
vehicle, gave me a business card with the information pertaining to my claim. He informed me that someone would be contacting me the following day around noon or the latest 1pm. No call! I called today to find out what was going on so I can drop off my car to the shop for repair. To my surprised I was transferred over to the investigative department. Why? Because as my agent told me "they are doing this to you b/c your policy is new and you chose an out of network body shop". "if you had chosen a body shop of Statefarm, they would nor be giving you any problems". The lady that I spoke to was rude, and informed me that she needed to call me back to schedule a recorded statement. I don't mind at all. I was on the phone with her. Why not get it done immediately? To add insult to injury, she told me that because my car was drivable it could take weeks or months for this to get resolved. All the while my husband continues to pay for our vehicle's and renters insurance every month. So, I have to continue driving around in my vandalized vehicle with my children. This is such an inconvenience and headache. Why should I get penalized for some scums actions? My husband and I also have to pay a deductible of $500. So, what's the hold up in the process? All I want is to get my vehicle repaired. Nothing more, nothing less.
     
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Like an Imaginary Friend State Farm Isn't There
Posted by on
Rating: 1/51
INDEPENDENCE, MISSOURI -- I recently had my home broken into and had several thousand dollars worth of tools stolen. They literally almost emptied my garage other than the two pieces of equipment that take more than one or two people to carry.

I contacted the police and made a report and also filed a claim with my insurance company, State Farm. For some reason there was a delay on being contacted by the claims department because of interoffice computer issues. When the claim finally got to the claims agent it was a week and a half after the claim was filed, which was no ones fault necessarily, as these things do happen. But, what caught me so completely off guard was how I was treated and spoke to as a customer by a minimum wage mentally challenged representative of that company.

It started with a 2 1/2 hour interrogation about my life and the kind of person I was and my credibility, and in not so many words all but came out and called me a liar and a thief and worded it to say that I stole my own belongings out of my house to commit insurance fraud and collect a check.

As it stands now, I am filing a complaint with the state insurance commission and also let the insurance company know that I don't want a dime. They had their chance to make it right and handle my claim "fairly" and "in good faith" and once again they are the true crooks behind insurance fraud. If I don't pay my premium on their notice, they drop me. If I have an issue there's always a loophole or way for them to get around it. Rest assured, it wasn't the first problem I had with them in the almost 20 years I was a faithful customer. But, I can guarantee you for me and my other 17 family members it will be the last.

State Farm has committed insurance fraud and stolen from us for the last time. Anyone else that has a theft claim beware as they will try to word you as a liar and thief and try to get out of paying you before your claim has even been listened too!
     
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Like a good neighbor state farm is there to collect your premiums and that's it
Posted by on
I filled up with diesel and went to work my truck started running rough then it quit all together, and I had to have it towed on a Tuesday to the dealership. they couldn't get it started again they drain out all the diesel and discovered that there was water in the fuel. They ruined a the new fuel filter that they had just put in due to so much water and the fuel injectors. I called my agent and told him the problem and the cost was fifty five to fifty nine hundred dollars and he filed the paperwork. I was called by another agent and told tell them no to do anything until he looked at the truck which my the dealership did. I received a call on Friday stating they could not honor my clam due to maintenance issues. They stated if I changed the fuel filter like it said this wouldn't have happened the owners manual says 30,000 miles it was changed at 27,000 and the injectors were changed at 92,000 miles and they only have about 30,000 miles on them, but when they talked to the manufacture they said every 15,000 miles for the fuel filer, and when I explained that the owners manual stated different they wouldn't listen, and then I got to talk to a manager I told him the story and that my mechanic determine the water done the damage he stated and I quote "I don't trust mechanics". but my agent also saw the water and everything he told me he just sells the policies. Now it has been three weeks and I am still fighting with these ass@#$*. My wife has been with State Farm for 40 years and I have been with them for 25. we have two cars, two houses, and a fifth wheel insured by State Farm, but that is soon going to change I don't blame my agent he did everything he could even wrote a letter stating he saw the damage he is a good neighbor. Guess they are more worried about the bottom line they taking care for loyal customers. I have filed a couple of claims the last one when my grandson totaled our car and there were no problems, but this time I got passed around for one person to another no personal service I would rather drive without insurance then to give them any more of my money. I think we should all band together and drop State Farm and take their money away and see how they feel about that
     
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Failed customer service
Posted by on
In June 2008 I went to my State Farm agent Debbie Beech in Catasauqua, PA to pay my car insurance for six months. Two months later I get a bill in the mail stating I owe $70 dollars for the month of August. naturally being confused I called my agent and asked what the deal was. She really didn't have a clue what to say or how to fix it. Although she did admit there was an error on their part. I stated my monthly policy payments where only $28.34 how do I owe anything at all let alone $70? She stated I will get a call back with the details of what's going on and how they will resolve the issue the next day. Next day came, no phone call, so I called them...now the cat and mouse game begins "she isn't in the office at the moment may I take a message" is the answer I got every time I called. So I had my sister call five minutes after I did, low and behold shes in the office. I call back right after my sister hangs up, again, "shes not in the office may I take a message". The only way I got the agent on the phone was by calling the State Farm field office and making a complaint. I called the State Farm field office which deals with billing issues to only find out they don't know what's going on either. An agent from the field office met with my agent to "investigate" the matter. I then find out I not only owe $70 for August but September, October and November which I already paid in full. Here we are almost a year later and I still don't have answers. Now I'm going through it all again this year. I paid for six months again this year. Same problem, new agent.
Enough is enough, after the horror stories I read about people going through hell when they make claims, reports of poor customer service (including my own experiences) I wouldn't recommend State Farm to anyone even my worst enemy if I had one. They are half the price of all the other companies I got quotes from. But price isn't everything.
     
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Only Care About Money No Customer Service
Posted by on
Rating: 1/51
CORAL SPRINGS, FLORIDA -- Statefarm was my first insurance company when I turned 16 till recently at 23. when I lost my job and had some issues it was sad to see how this office could not help me since they have collected thousands of dollars from me. My monthly payment was 430 when I first started and was like that for years in till going down to 200. I received the worst customer service from Jacqueline Ortiz and now as I am no longer with statefarm I tell everyone that I can two things. One stay away from Michael office on sample and university because you guys do not give a damn about people. And two if you are with this office leave or transfer to another office. I have waited on a call for the agent Michael and never received it. You guys may have dropped me but I will never forget to pass the message to my friends and family. Very sad when it is only about money and no customer service.
     
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Terrible
Posted by on
Rating: 1/51
EVERETT, WASHINGTON -- Dec 22 2012 we left on a 28 day cruise, (50 th anniversary) returned home Jan 17 2013. We noticed a big increase in propane, Feb the same thing. March 4 utility room floor was buckling we then found a hot water pipe spraying hot water into the 8 inch insulation, which it melted. Called plumber fixed pipe, called agent they had serve pro come dry out the crawl, two days later adjuster shows up he says we won't cover this ( reason it's a maintenance problem) so we contact state insurance commission, what a joke, the CEO of State Farm he sends in another adjuster, we won't cover this it should be reported earlier (but we were not here) end of story. I have been with this company 41 yrs first claim filled. Total bundled premiums 3 K per year. This denial of coverage cost me 16 K out of pocket. This company has many complaints against it in this state
     
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Who Can Authorize a Rate Increase, a Local Agency or Corporate HQ?
Posted by on
Rating: 3/51
ANN ARBOR, MICHIGAN -- When my bill goes up there was never an explanation if it's a rate increase or expected savings either due to increasing deductibles or agreeing to using "In Drive".Should I not be entitled to hear any change on premium first from the Corporate HQ prior to seeing it on my bills? Is it possible that your agent does not know how to factor out any increase/savings from your regular monthly charges?Do you agree with his answer " I do not know what the real savings were....or I don't know how to figure it...." but he knows how much rate increase six months from now, explicitly accurate on each of 2 cars? Don't I have legal rights to know the truth and only the truth?
     
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Unwarranted Cancellation of Services
Posted by on
Rating: 1/51
LANSING, MICHIGAN -- State Farm Insurance has given me the run around for two months while trying to switch insurance companies. After finally getting it straight and getting on the insurance. We were informed today we were getting cancelled because they can not obtain a "Letter Of Experience" from our last insurance company. We had contacted our old insurance several times and they have no idea what this letter is. We have given State Farm the number of the old insurance company and have asked them to contact them so we could get it fixed. We sent them all the paperwork we could obtain but still got cancelled. Of course we had sent them a payment and they accepted it so now we have no extra money to pay another agency to obtain insurance. The insurance agents name is Michael [snip] and they are based from the Lansing office.
     
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State Farm Insurance Refused to Pay Claim
Posted by on
Rating: 2/51
ATLANTA, GEORGIA -- I have been with State Farm insurance for over 40 plus years. I carry auto, property, and life insurance policies with this company, and recently I had a property claim filed with this company. State Farm has now taken to operating a less than up front business, upon filing my claim I was forced to go through my agent and several adjusters and finally was directed to a so called underwriter who informed me that some 10 years ago there was a very small clause change in my property policy. This clause change would require me to list all unscheduled personal property and then insure it up to 80 percent of market value, which would increase my premium by a significant amount. Bottom line is that after being run around for several weeks State Farm refused to pay the claim, yet they have no problem billing me monthly for coverage.

I am suggesting anyone dealing with this company seek alternative coverage or else get an attorney to read your policy carefully.
     
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