Preview Review

Next Review

State Farm Insurance Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
State Farm Sold Me a 248,000 Dollar Policy on Dwelling and a 188,000 Personal Property and They Dont Go Buy Their Policy They Sold
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNSON CITY, TENNESSEE -- I had a 248,000 dollar policy through State Farm on my home plus 188,000 in personal property and they tried piece in my home back together when it was an 80 percent loss and they came up with every excuse they could not to pay. Offered me 70 thousand on dwelling and 24 dollar to clean my personal property. When my home had caught a fire inside an exterior wall they lied to me several times and I made it clear I would sue them. They thought they would get away with beating me for my home. I have 4 kids plus a wife. We have been left homeless for weeks at a time.

The adjuster Dewayne made jokes. He told me to I have an extra bed at my house and he started laughing at me. I don't see anything funny about it. I've lost everything I own down to the clothes I put on my back. It has really took a toll on me. My attorneys has fallen a United States supreme court lawsuit against State Farm. This see how funny it is. Now I'm asking for 1 million dollars for pain and suffering and for my home to be rebuilt and ill the work I've missed. I will not accept anything less than 1 million dollars unless federal judge grants me less but I have recorded everything they have done and the judge can hear this and I bought bet they will be taking to the cleaners and hope they learn they cannot rip people off that has paid them for their insurance.

State Farm insurance is not worth the paper it's printed on. Please watch out and take your insurance needs to an insurance company that will stand behind their policy. State Farm has awful reviews all over the internet. Please do your research before buying insurance from State Farm. My name is Chris ** and I'll show them better than I can tell them. Jonesborough Tennessee 37659

Replies
State Farm and my 2007 BMW 328xi
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- On October 28th 2013, I was rear ended by a 70 yr old guy in a brand new Buick LaCrosse. The damage was so severe that the truck lid was stuck shut, passenger rear door was buckled, whole quarter panel was twisted and the fuel tank vent system was breached. Many warnings lights was on, parking sensors malfunction, fuel tank system warning, etc. The car wasn'€™t drivable.

The insurance carrier of the person that rear ended me is State Farm. I filed a claim through my insurance company (Esurance) and with State Farm. Esurance claims representative called me back and said he wanted to make sure State Farm is handling this because they'€™re the party at-fault and is 100% responsible. While I cannot talk about the injuries I have per my attorney, I will tell you how State Farm handled the repair of my 2007 BMW 328xi.

I brought my car to North State Custom bodyshop in Bedford Hills, NY because they'€™re trained and certified by BMW to repair their cars. I told them only OEM parts can be used to repair the car. I made it a point that they need to contact me and discuss before repairing the car as I know it doesn'€™t look good. A week later I get a message on my answering machine from State Farm saying the car is repairable and it costs approx $9,000. I called State Farm back and like expected, no one picked the phone up and they want to have a voicemail left. Approx 2 weeks later, more damage was found during dis-assembly. The bodyshop had to make a supplement twice.

I called State Farm and again no one picked up the phone. I stayed on the line and demanded someone pick up this claim right now. The lady who read out my claim said my car was flagged for a total loss and it costs $13,600 total for the repairs. She went on to say she doesn'™t know why they repaired my car because it was supposed to be a total-loss and she doesn'™t know who authorized the repairs. I told her I need copies of all the documentation and records on this.

She kept telling me she's not authorized to do that and will have to send me to my claim representative **. Her position is total-loss department. I finally got through to her and she told me my car is only $900 away from total-loss but it was flagged for a total-loss. She said they use 75% rule to determine if the car is a total-loss. I told her the car blue book is only 12-13 grand. She tells me they don't use the "€˜blue book"€™ way and they have a different system of valuing the car. I asked her what the car'™s value per State Farm is. She told me they value the car at $17,300. I said why wasn't it not totaled then? "Because the damage is severe and there'€™s frame damage."

She basically stonewalled me at this point and said because it'™s only $900 away from total-loss and went on to tell me it didn'€™t meet the total-loss per the car age and value. Said they'€™re taking 100% responsibility for this accident and handling this case, thus telling me good luck at this point. State Farm closed the claim saying there'€™s nothing they can do about this now. Esurance has keep their claim open because the problem with State Farm is not resolved.

To date I have not received any copies of documentation and explanation on how they came up with that value of $17,300. I got a copy of the estimate papers and it shows that recycled and parts from a similar year model is used and new parts are substituted with aftermarket parts and not all parts are new.

A week later I got a call from my bodyshop saying my car is fixed. It was in the shop for over a month, it needed over 100 manhours to fix it. I asked them who authorized the repairs because I never gave the go-ahead and the car was supposed to be totaled. They looked at me like they'€™re in shock. They told me the State Farm appraiser told them to go ahead and repair the car. I found out State Farm sent the check directly to the bodyshop, very disappointed no one contacted me about this.

I had to return the rental car and pick up my car, it was close to closing time at the body shop and it was a Friday. The shop told me the car frame had to be pulled back to specs and the damage was so severe that the car that hit me probably did not use any braking. On the drive home, I hear a whirring noise under the car. Sounds like a wheel bearing or the transfer case. When I go highway speeds, there'™s bad vibration. The car never did this before the accident.

I noticed there are areas of the car that was not repaired to the way it was before the accident, such as the trim on the top of the bumper has a slight curve to it and it wasn'™t like that before the accident. Also the gap between the trunk lid and the bumper is bigger than before while the top part of the trunk lid is flush with the quarter panels. The replacement battery they used in the repair of the car is smaller than the OEM battery.

On the morning of January 22nd, I turned the windshield defroster on and made a right turn getting onto the parkway, I heard a cracking noise a few minutes later. There'€™s a long crack on my windshield starting from the bottom of the driver's side and runs all the way to the bottom of the passenger side up a slight curve. Upon examination of the windshield from the exterior, there'™s no impact point or damage that could have caused it to crack.

At this point I'€™m thinking since the frame was pulled, it stressed out the windshield thus causing it to crack eventually. I contacted Esurance about this and the claims representative told me they will contact the bodyshop and ask them if they feel the frame pulling has caused this to happen. I know the shop will try to play it down. I filed a complaint with the Insurance department on this already. I contacted my insurance (Esurance) and they're trying to find out who dropped the ball at State Farm. But so far no luck because State Farm is not returning calls. I told them (Esurance) they need to push harder and get State Farm to fix this because the car should'€™ve been totaled.

Replies
Incompetence/headaches
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIRFAX -- I can't even begin to describe the nightmare that was State Farm. I called in three times for roadside assistance to change a tire. First time, I was sent to an automated voice which asked me to click on a link in a text. Problem was I would have to hang up to get the text..and had a flip phone so couldn't click on it. What kind of roadside assistance ASSUMES everyone has a Smartphone? I then called different departments to get a live person on a line. I explained my problem and then they transferred me roadside assistance basically sending me back to square one. I called again, begged them to get live person on the line and to quit sending me to an automated voice/text loop...that couldn't help me.

Finally someone got roadside assistance on the line. The lady took my information and said, "You discontinued coverage with us. This will be billable. Is that OK?" I was looking at my card that showed coverage until the end of the year. What do you mean I don't have coverage. She then sent me to sales to sort out this mistake and then get transferred back to roadside assistance. I waited 20 minutes to find out why State Farm had the wrong information on this account. I was supposed to sort it out there and then go through the whole loop again...to get to roadside assistance... 20 minutes of waiting on hold. No one picked up and I just hung up. A good Samaritan... an Uber drive no less.... stopped to help.

Replies
Total Fire Loss Of House
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA, CALIFORNIA -- One of my houses burned and was considered a total loss. It was insured for $243,000.00. State Farm first offered me $70,000.00. I laughed and told them they were not acting in good faith. It was a rental and I needed to get it up and running ASAP. The next call they brought it up to $140,000.00. I took that to get started, but never signed it was I accepting that as the final offer and was told for anything over that I would have to request "supplemental funds". They paid the first 5 months of loss of rents. But for the last 2 months I've had to fight tooth and nail for that coverage. So far they have only paid for one month of the 2.

They stated they estimate a certain amount of time for the completion of the rebuild and that's all they were going to cover, even though my policy states it would be paid for "up to a year". I now have 2 late payment fees which they say they will not pay, and no one calls you back. I know I will have to fight for the supplemental payments that exceed the $140,000.00. I have now called corporate and got the run around also. In fact one guy in the fire claims department in California hung up on me when I insisted he give me the head guy in the regional division headquarters. I will not quit fighting them for what I paid for in a policy. I read you need to say "they are not acting in good faith" because then they know a lawsuit may be coming. And if that is what it takes, so be it. ** State Farm.

Replies
Advertisement
Stopping Just Short of the Line of Stealing Seems to Be State Farm's Approach
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

UTAH -- Published: https://wallethub.com/insurance/#it=cr&aname=State+Farm?review_id=762674#reviews

Stop just short of the line of stealing. That's how it is for State Farm. Two separate mistakes they made meant that they owed me additional rental-car time. Faith in the Washington office even said that she was going to call me back. No call came. Of course, they can say that they gave the rental car, even though I was left without a vehicle for days and thus unable to function as I needed to. There was never a thought of helping, but inversely, how to avoid help as much as possible to the point that I was in a bind that they created. And again, didn't fix.

Replies
20 Yrs of Loyalty Is of No Value
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SOUTH JORDAN, UTAH -- We have been with State Farm for 20 yrs. We unfortunately had a bad year in 2016 where we had two accidents, one of which we received a ticket, and a speeding ticket. No accidents or tickets since. After two years without a blemish, they have chosen not to renew our insurance because of 2016. This is a truly ridiculous display of customer service for 20 years of loyalty. I'm seriously stunned.

Replies
No Warranty on Parts Used for Repair
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS CITY, MISSOURI -- Last summer I got t-boned by a teenager driving her mom's car and who was visiting Kansas City. Luckily no one was hurt and luckily (or so I though at the time)... she had insurance. When I mentioned my accident to my fellow Officers at Leavenworth and told them I was glad she had insurance a few laughed because I mentioned State Farm... the phrase "don't hold your breath was used a few times".

At the time I will admit that I was pleased with the way they handled everything... not as expeditiously as USAA (my insurance) but oh well. Repairs were made, back driver's side door was replaced... and I thought nothing of their warnings until a few weeks ago. The interior locking mechanism for the door, a new part and one that had never failed in any of my doors before went bad. I use this car for work and drive to and from the base by myself... rarely do I carry passengers.

So, I called the repair shop that called State Farm so they would approve the replacement part purchase and installation. The repair shop called them and left messages 4 times until State Farm finally got back with me and told me that the part was no longer under warranty; it was normal wear and tear. I argued that the other locks (not damaged in the accident) did not go bad (original and working for 7 years) and that their part went out in 15 months and that they promise a lifetime warranty on the repairs. No luck.

So folks... if you get your car repaired under the "insurance protection" of this "honest" company... well just hope and pray something will go bad quickly... I would hate that something like your brake system, your steering, etc which you use normally, might go bad. It will take some work but I should be able to fix the part myself, but you don't want be going down the road and have the "normal wear and tear" bug hit you.

Replies
Top of Page | Next Page >

State Farm Insurance Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 29 ratings and
75 reviews & complaints.
Contact Information:
State Farm Insurance
1 State Farm Plz
Bloomington, IL 61710-0001
309-766-2311 (ph)
309-763-5959 (fax)
www.statefarm.com
Product/Services | Related Resources
Compare Auto Insurance Companies