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State Farm Doesn't Pay Auto Claims When You Are Hit.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My wife was rear ended by a person that has State Farm Ins. They quickly tried to pay us for cosmetic damage without a full inspection of the bumper. They wrote a check and closed the claim. We had to reopen it, the problem is when their claimant hit my wife they ruined the transmission and it will not run. The car was in perfect running condition (3 years old) never been hit... State Farm refuses to pay the claim for the transmission. I am in the rare position with verification the car was in perfect condition. It was at the very same dealership for an airbag recall 3 weeks before. We have the full inspection of the car and all systems.

Now at 5 weeks the car hasn't been started??? Lost emails, computer problems... inspectors dispatched repeatedly anything to not be honest. It's very simple. Your client hit my SUV (full-time 4WD) hard enough their grill came off entirely (Mercedes SUV). It drove and now it doesn't. My wife wanted to be honest and not get a lawyer or claim medical. Always get a lawyer to fight this dishonest company. Next stop The AG.

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State Farm is Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PITTSBURGH, PENNSYLVANIA -- I have had State Farm insurance for over 10 years but recently having to work them has been an absolutely terrible experience.

My 2017 Subaru Impreza had electric damage due to a rodent chewing on the wires. The dealership recommended to replace the entire wire harness (standard practice according to my best friend who works in a car garage and also according to many sources online). State Farm Adjuster only wanted to solder the damaged wires to save about $400. I appealed the decision and was told to get a letter from Subaru. I did this and State Farm still refused to pay a few hundred more to repair the car to Manufacturer Recommendations. I have had to deal with rude representatives (I asked to talk to one agent's manager and he said that "he did not have a manager" and never documented our full conversation to cover himself), constant delays (State Farm representatives would continuously not call me back when they said they would). I eventually escalated this to a "Team Manager" in Pittsburgh (Denise Chandler) and she left early and gave the case to someone else. The representative (Employee ID: FEI9) blamed me for the delays as I appealed the decision and would not compromise in any way. I have now spent more money they would have saved on rental cars due to the delays. My car has not been repaired in over 2 weeks (my fault according to State Farm). I am now paying for the repairs myself to end this nightmare.

In summary:
- State Farm has TERRIBLE representatives in the auto claim department (good luck if you need electrical damage repaired)
- State Farm does not have your interests at heart and would like to save a few hundred even when it makes no sense
- State Farm will not take any ownership of their faults and blame you (that's a poor corporate culture-issue)
- local agents may try to help you but have no real power over any claims and just sell a product

I have never had such a poor experience. I am writing this review as a warning because I wouldn't want anyone else to go through what I did.

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Help During the Covid-19 Crisis
StarStarStarStarStarBy -
Rating: 5/51

SAN DIEGO, CALIFORNIA -- My income has stopped. I thought maybe they are stuck somewhere like the rest of us. But what happened is State Farm does what they always do for me. They were there. They gave me different options on how to help keep my policy active. Also about 2 months ago one of our cars was involved in a collision. The driver admitted fault to the police and fire department. But their insurance was dragging their feet on paying the claim. State Farm claims told me that since I had full coverage they would advance me the money and get the car taken care of. And they did. Payments were made within a few days. There is no insurance company like them. They are genuinely like a good neighbor.

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Crap vs Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I signed up with State Farm through my fiancee's sister who works for them. I also signed up for auto draft payments. After signing up they sent me a form via email to put my electronic signature on and send back for the auto draft. I did this. Next day I get an e mail saying they didn't receive it. I send it again. Again I get a request for the same form. So I figured it was due to sending it via my phone. I called my sister, had her get into my email and send it from a home computer.

I then called to verify they received it and was told yes.the next month I get the request again! So I emailed back and asked why I was being told to sign it again. We never received it... I happen to be driving through phx at the time so I told my fiancee's sister that I would stop at the office and sign it in person. She tells me no just email it. I didn't want to do that because they told me in the past we were good. Then I get an email saying they did receive it but not the attachment. Well the attachment wasn't what I had to sign. Anyhow I send it. They confirm getting it.

Next month comes and guess what I get in my email... so I emailed back and said that I've done this several times. The problem is on their end and I would rather cancel and pay more with someone else then be hassled every month. Then my fiances sister text me telling me not to be rude to her co workers that if I have a problem with my insurance go to her and how it was a computer error not theirs. I replied that regardless of her connection to me outside of her work, I'm still a paying customer and expect the service I pay for and that there is no such thing as computer error just error of the programmer.

Then a new problem arises. I needed a sr22 for my fiance to reinstate his drivers license. I text his sister and told her I need one asap. She doesn't get back to me. So I called the office. The lady was very nice but couldn't contact the underwriting department because of the time. She then reassure me she would call me back by Fri. Then I get a text from the sister saying they called her and he can't be on my insurance and if the other person underwrites my insurance they will cancel my policy to go to another company.

This insurance company was the biggest pain in my butt. also the staff apparently doesn't know how to separate business from personal life. Threatening to cancel my policy for adding one of their family members.. really!!! Anyhow I called Geico. Not only were they friendly they had the sr22 sent to DMV before we were off the phone, offered to assist me in getting a refund from farmers and it was CHEAPER!!!!

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Stole my money and fought me to keep it
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEND, OREGON -- I had been a customer with State Farm for several years. Recently there was an issue with our payments, and we were not aware of it. We received no emails or calls from the office to let us know the payments were not processing. When we discovered it, we called in to Greg's office and spoke with Sierra. She took a payment over the phone and told us it would take care of the past due and we would be notified in writing any additional amounts needed to become current. A week later, we received a letter from State Farm telling us our auto insurance was canceled due to too much time passing from payment due. It said to expect a refund. After waiting a couple weeks and me having sent emails to Sierra (which it does not appear to have been passed on), we received another letter in the mail stating our renters insurance was cancelled 2 weeks after the auto was cancelled. I emailed yet again to Sierra regarding our refund. She replied, in writing, that they just assumed we wanted to keep State Farm, and created new applications using the payment. We were never notified or asked about re-applying. As it was cancelled, we already went and purchased policies with another agency. The last communication from Sierra stated they will not correct the cancellation date, and would not return our money. I made 1 phone call to that office to speak directly with Greg, he was on another call, I was offered to wait, only to receive a call back if he was available later. I chose to call the toll free customer service line next. They were able to escalate my issue to a higher department. Today I received my first communication direct from Greg after communicating with Sierra (again, appears to not have passed on my messages or concerns). He made it clear that as we were no longer his customer, he did not want to waste his time with our account or fixing it. He was very upset I called the customer service without talking to him. I made 1 phone call, and 3-4 emails over 2 months, he never acknowledged me. He reiterated to ensure it was clear to me that I was no longer worth his time as we were no longer a paying customer. I called direct to the issues department using a direct number provided to me to update them on the situation.

I want to also note that I told Sierra early on that if they refused to refund my money, I would report it to the Bend Police department as theft. She made it clear they were not going to assist me any further. A police report was filed and validated. I was given a case number for this incident.

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I Hate My Agent and Really Hate Auto Insurance.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANSING, MICHIGAN -- While I am not a fan of having to have auto insurance, I understand the need and respect the law. In a past visit with my agent to review my coverage needs all I heard about was him and how magnificent he was. I now know more about him and his family than he does mine. Not to mention he is a braggart who likes to talk about how many toys he has like snowmobiles and corvettes... He also thinks he single handedly fixed an issue with the local union (UAW) which I find incredibly difficult to believe since I know many of the people involved with the issue. I digress.

After my visit and approximately 7 years of prompt payments with no claims, I decided I wanted to switch insurance companies and started to get some quotes. This is when I found out there was "a lapse in coverage" which could not be true. The company I was having quote me indicated that according to their records, there is no coverage reported for approximately a one year period. I immediately called my "new best friend" (sarcasm) to inquire why my policy showed a lapse in coverage during said time frame and he indicated that was not the case.

Long story short, due to this so-called lapse in coverage, any new insurance company would have to charge me outrageous amount. The truth be told and I have not been able to confirm this but, in my opinion, my agent basically has me over- a-barrel because in order to switch companies, it will cost me more. Has anyone ever heard of this type of scam by the insurance company/agent to prevent their clients from switching companies? My next step is to just switch agents and see if that will somehow show my "new bff" what an ** he is... Not sure what my other options are.

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Unethical Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I signed up for State Farm insurance early this year. In the second month of billing, my bill was increased to more than $300 per month, up from around $240.00. State Farm claims that I was notified of the pending increase by mail, but I did not receive it. They also have not provided the letter draft date or mail date, only reiterating that it was sent even though my preferred method of communication was listed as email. As soon as I saw that they had gone on my account without my permission I cancelled and I estimated what my anticipated refund should be. In the same cancellation email, I asked that they confirm and explain any differences to me.

This was never done and even though I cancelled on the same day the transaction hit my account, I only got $70 back. The short rate trap that they used to unethically profit for services not rendered was explained only after the fact of retaining most of my money and even then, the explanations changed based on my response. Basically, I paid $230 for one day of coverage in addition to the new insurance that I had to obtain. I will never use State Farm again and I would highly discourage anyone from getting involved with this company.

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Not Happy With Treatment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLOOMINDALE, ILLINOIS -- I am currently undergoing an auto claim thru State Farm where my vehicle was involved in hail damage and flooding on July 21st, 3.40pm, and I am still waiting for State Farm to approve my claims for the damaged bumpers and shocks that were affected due to this major hail and flooding event that I experienced. I have been calling many times, and each time I call I get the runaround. Moreover, representatives are questioning the damages as if my story is unreal. State farm is handling this whole situation very poorly and at this point I am completely distressed with state farm's actions.

I had 2, 6-year-old kids in the car, it was hailing and flooding heavily I had trees falling in front of my vehicle and branches and trunks floating over the powerful water streams hitting my car. I was in fear for the kids' life as well as mine and had to drive forward, where I drove over tree trunk and bump them out of the way to get to safety with my vehicle, and instead of my auto insurance company (State Farm) helping me thru this devastating situation I am simply been mistreated and harassed.

I'm asking for a knowledge manager to please contact me regarding this matter as soon as possible. and every time someone calls they tell me the same thing! "This didn't happen due to the storm!" They have not given me not valid ground in why they are denying my claim.

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State Farm Insurance Auto Insurance Rating:
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1.3 out of 5, based on 25 ratings and
69 reviews & complaints.
Contact Information:
State Farm Insurance
1 State Farm Plz
Bloomington, IL 61710-0001
309-766-2311 (ph)
309-763-5959 (fax)
www.statefarm.com
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