Time Warner Cable Phone Service - Page 3

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Time Warner Cable Sucks Here's There Main Coprporate Number That Doesn't Exist
Posted by on
Time Warner is the worst cable company ever. We live in Ohio and used to be Adelphia until Time Warner bought them out and now ever since our service and billing is completely screwed up. We have had there service for 2 years and rarely get a correct bill the customer service people are untrained and don't know what there doing and completely rude. We called to complain for the millionth time and was charged for 3 extra movies we never ordered at $11.99 each and was told we watched them when there were at a Time we were in bed so how is that possible. So I asked for the corporate number and the guy said the didn't have one which we have been told every Time that we called.

But he did give me their address which I then used to call Time Warners own 411 and the guy actually gave me the number to the main corporate office the address and number are 290 Harbour Drive Stanford CT 06902 and the phone number is 203-328-0600 so give them hell.
     
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Anonymous on 2008-12-17:
brother you are not alone...cable is an old dying dinosaur that should put out of its misery...

VH!
i_hate_time_warner on 2009-01-08:
Time Warner is the worst! The company should be destroyed. As you can see, I am so disgruntled with them that I created an account just to trash them.
JackDoe on 2009-02-12:
Wait, you're kidding, right? You had ADELPHIA...the Sprint of cable, and you're saying TWC is the worst you've had?
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These People Should Be Shot
Posted by on
SAN ANTONIO, TEXAS -- This company is the biggest thief on the planet. They screwed up my phone wires in my apartment and will not come out and fix them. I've already complained to the FCC like that will do any good.

Obama if you're listening this is something you can change! And what I don't get is why pay almost 70 bucks for 10 decent channels when you can get any satellite and get 30 decent channels for 30 bucks. I guess its some sort of very educated economic situation that only these frigging idiots and the thieves that put them in power, since Time Warner is evidently a state supported monopoly since some dumb duly elected criminal about 30 years ago figured out that we would be best served by only having one cable company.

I hope the bribe was worth it whoever you are.
     
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Anonymous on 2008-12-05:
I wonder if their affiliated with Comcrud?
DigitalCommando on 2008-12-05:
You have only mentioned their good qualities, now what about the rest?
Ponie on 2008-12-05:
Certainly hope a shooting doesn't take place at your local TWC office. If so, wonder who they'd look at quickly?
Anonymous on 2008-12-06:
I'm wondering how this post stayed up with "These People Should be Shot" in the title?
DebtorBasher on 2008-12-06:
You just solved your own problem:

"...why pay almost 70 bucks for 10 decent channels when you can get any satellite and get 30 decent channels for 30 bucks"

Get Satellite...if you think it's better.

Anyway...if it is their screw-up with the wiring, then they SHOULD come out and fix it.

NEXT!!!!!!!
TWC Vendetta on 2009-08-13:

http://www.my3cents.com/showReview.cgi?id=31627#c505716
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Time Warner Cable Customer Service
Posted by on
Time Warner Cable was number one in service when I started using Time Warner Cable's internet service. Their service has taken a nose dive in the last five years with my experience tonight being one of the worst in recent years.

Time Warner has been pushing their two year service agreement for a roughly $20 discount. I took them up on the offer about four months ago. My phone still goes out on a fairly regular basis. Tonight, my internet went out, that takes the phone out as well. After waiting 27 minutes, 15 of which were spent trying to get through the automated troubleshooting recording, we were able to speak to a human. She asked us if we were experiencing a problem. (No, we just spend our Saturday nights calling to tie up the lines) We replied, "Yes." She said, "OK, I'll transfer you to technical support." It took another 20 minutes for technical support to come on the line.

The representative is in the US and speaks understandable English. He was able to help us, but should it really take 47 minutes of my time to fix their service?
     
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Anonymous on 2008-09-20:
Another tough day for cable companies around here today.
Anonymous on 2008-09-20:
I don't know how they stay in business

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Service
Posted by on
CINCINNATI, OHIO -- I signed up for Digital Phone 3 weeks ago. Had no phone service for 4 days. On the 4th day, 2 hours before tech was to arrive, I received a call from a technician who was able to fully 'port' the phone.

I then went through the process of getting Voice Mail. Didn't work. Called Customer Service and was transferred to 5 different people, relating the story to each along the way, with varying degrees of 'service' from each. Spent 1 hour and 6 minutes on hold in the Technical Group. Hung up and started over. Was told all was fixed and I could set up voice mail in about an hour.

Next day, no voice mail. Spent 2 HOURS on hold (while I read the paper and played video games). Went through Liz, Kellie, Rachel, Heather, Jason, Curtis (who hung up on me almost immediately), Aye (who was very helpful), and Daniel. Was told TW had to wait for Sprint to release my number. (I have never had a Sprint number, but that did not sway them.)

Next day, same routine. Was told all was fixed and I should wait for an hour. No voice mail access. This has gone on for 3 weeks.

Today I was told I am hooked up, but wait for 1/2 hour. I waited an hour just to be sure. No access to voice mail. Called back and was told by Ashley, "Oh, no, that takes about 24 hours to go through."

I miss Cincinnati Bell.
     
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Terrible service
Posted by on
CLEVELAND, OHIO -- Recently I moved into a new home. I contacted Time Warner Cable to install cable, high speed internet, and digital phone. The technician was here for approx. four hours and at the end of that time I still had no phone. After collecting a check for $209 from me he advised that I would be contacted the following day once the phone was up and running. The day passed and I finally called at around 6 pm to see what the problem was.

Over the course of five hours I was on hold for approx. 120 minutes total, directed to 6 different representatives who I had to explain the situation to each time, and disconnected twice. Finally at 11 pm with the situation still unresolved, I was advised that I would be contacted by a "level 3" technician who would correct the problem. The following day no call in the morning. I called again and explained the situation to an additional 2 representatives and was advised they would call back. When I asked to speak to a supervisor, none was available. I received a call back a few hours later telling me to unplug my fax machine. I do not have a fax machine. Finally by 6 pm while at my son's football game I received a call that they had corrected the problem. I let them know it didn't really matter.

I purchased Direct TV and have a better package for the television - went with AT & T for phone and internet. This was the worst customer service experience of my life - I really thought I was being punked. Do not subscribe to this company!!
     
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Anonymous on 2008-08-18:
*stands and applauds*
revan on 2008-08-19:
DirectTV and AT&T. lol. good luck.
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People Calling Into My # Get An Out Of Service Message For 3 Months
Posted by on
SARATOGA, NEW YORK -- This company has totally missed the definition of service! I have spent gobs of time and energy in attempt to get Time Warner to fix our phone problem. Their customer service people are rude and keep telling me that it is the provider of the in coming persons phones that the problem exists.

Funny thing is when you call my telephone number that I pay for mthly you can get a recorded message from Time Warner saying the phone is out of service.
I have spent 3 months collecting data and sitting on hold getting an argument every time from customer service.

There is no way to complain if you ask for the manager you get put on hold until the call gets dropped. And round and round this goes!

Large companies don’t care they have you as a possession and you are held hostage to pay and waste your valuable time & being verbally abused by customer service! Americans we need to insist on what is rightfully ours!

I believe we, as customer whom has not been provided the service that we pay for should be able to back charge for all lost calls and time!

Be aware Time Warner is a very bad phone provider, and it will make you crazy!!!!
     
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familytravel on 2008-08-10:
I've heard bad things about their phone service from other people too. Thanks for the review!
Nohandle on 2008-08-10:
I don't have Time Warner but do know Comcast is preparing my area for telephone service. I fully comprehend bundling of services and how much we, as consummers, can save. Yours is an example of perhaps why I will think twice before I switch services from the old landline.
Anonymous on 2008-08-10:
I've had Vonage for years now, it works great.
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Phone Service
Posted by on
29 PALMS, CALIFORNIA -- I have had Time Warner cable and internet for about a year.
I have had Time Warner's phone service for less than 3 1/2 months and have had service interruptions 3 times 2 so far requiring repair appointments. For the price you pay its not worth the never knowing when your phone has a dial tone or not or when you are on a call could be urgent and the call drops and line is dead for minutes at a time before the dial tone restores. I regret ever making the change and will be returning to my previous carrier ASAP.
     
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Anonymous on 2008-08-07:
Sounds like a connection issue - ask them to ping your modem and see how fast it is, I bought my own Motorola surfboard modem and Vonage has worked great for me since. A LOT depends on the speed and accuracy of your connection.
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Telephone Customer Service
Posted by on
MISSOURI -- I was on the phone 40 minutes trying to ask a simple question. During the first 25 minutes I did actually speak to a "real" person, was supposedly transferred to the individual I needed, but ended up in the voice mail maze. Happened again the second time I tried calling and the third time I spoke with someone who even gave me a direct number to the internet dept. in case I got disconnected. Guess what, I did and the number given to me just sent me right back the same ole voice mail maze.

I am totally disgusted and the next time I receive an offer from AT&T I will be checking it out closely!
     
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blessings1 on 2008-07-17:
I've had problems before with Time Warner just making a simple payment. They are full of it! I feel sorry for several friends that works there. Most of the employees that work there are "backstabbers" amongst each other. They are jealous, ugly and extremely insecure people! Esp. the ones in the Hermosa Beach, CA and El Segundo office! They lie on each other and get other co-workers in trouble with management. And the management NOT so smart, listens to the "Lying Employee" and eventually writes up the other poor innocent employee, scarring their personnel records! I am sure if this dumb manager heard that "money is going to fall from the sky", she will run and be the first one out there waiting like a "FOOL!" I mean if she dumb enought to believes the "lies" that jealous backstabbing employees tells her about others, she is dumb enough to believe this!
So perhaps, my friend, that is the reason why you were on the phone on hold for 40 mins. or longer. The employees were behind the phones too busy backstabbing each other in the backs or to focused in finding ways to get them in trouble! Most of Time Warner treats their employees badly and probably to focused on that! So that is why you don't get the help you need or good quality service! They'd rather backstab their employees than help you other customers!
i_hate_time_warner on 2008-07-30:
Ha! I know exactly what you mean. And then when you actually tough it out and wait for a rep, you get a rude, incompetent, lazy (sorry blessings1 if some of your friends are reps) rep that gives you an attitiude and then doesn't solve the problem you have... as you can see by my screen name, I have no love for Time Warner... I actually created this account just to write bad reviews on them! They have the worst service, and their business ethics are non-existent. I have cancelled my service since 3/31/08, and I had outstanding credit due to me, and to this day, I still haven't received it yet. But they will deposit your checks wihtin 2 days of you mailing it though, you can bet on that! I can go on all day, so I'll stop now.
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Time Warner Sucks!
Posted by on
CLEVELAND, OHIO -- Well right now my phone doesn't work at all hasn't worked all day. I call they put you on hold for what seems like an eternity. Then they transfer you. They tell you to try something and that's the end of the call and well guess what still doesn't work so lets spend another hour waiting on hold. And don't even get me started on the internet that works only every so often, and well movies on demand that always says were sorry we could not process your request at this time. Or error.

There was so much hype about this Time Warner well I had Adelphia before and didn't have any problems. So Time Warner and it's employees suck!
     
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blessings1 on 2008-07-17:
As I told the other person before who also had problems holding on the phone so long...read on:
I've had problems before with Time Warner just making a simple payment. They are full of it! I feel sorry for several friends that works there. Most of the employees that work there are "backstabbers" amongst each other. They are jealous, ugly and extremely insecure people! Esp. the ones in the Hermosa Beach, CA and El Segundo office! They lie on each other and get other co-workers in trouble with management. And the management NOT so smart, listens to the "Lying Employee" and eventually writes up the other poor innocent employee, scarring their personnel records! I am sure if this dumb manager heard that "money is going to fall from the sky", she will run and be the first one out there waiting like a "FOOL!" I mean if she dumb enough to believes the "lies" that jealous backstabbing employees tells her about others, she is dumb enough to believe this!
So perhaps, my friend, that is the reason why you were on the phone on hold for 40 mins. or longer. The employees were behind the phones too busy backstabbing each other in the backs or to focused in finding ways to get them in trouble! Most of Time Warner treats their employees badly and probably to focused on that! So that is why you don't get the help you need or good quality service! They'd rather backstab their employees than help you and other customers!
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Retards
Posted by on
HOUSTON, TEXAS -- I don't even know where to start.. let me say this, I received Time Warner service a month ago and after a month my DSL and phone is out. I had a Saturday appointment 8am to 12noon, no one showed up, I decided to call customer service around 100pm, the representative informed me that the technician called me at 807am and since I didn't answer the phone he went to his next order. I told the customer service rep. that was a lie because my caller id reads 938am meaning someone called me at 938am to confirm my appointment. they claim someone would come over in the next 60minutes. when the technician showed up I asked him about the lie and he told me that was his co-worker and not him. anyway the guy started doing his checks and informed me that who ever installed my equipment did not do it right and they also diabled my alarm. I almost passed out, and I was steamed after that because what give the technician the right to disalarm my alarm without my knowledge and for a whole month. I called the customer service people to complain but was disconnected. at this point I am steamed. my door bell rings and it is another timewarner rep. and he told me he was there to help the other rep. a hour pass and the two guys come to me and say, we fixed your phone but you need to make your mind up. I ask, what are you talking about, the techs, said," you can't have ADT and phone service", I looked at the two clowns and said before timewarner I had AT&T and ADT, so what is the problem. the dumbies claimed the alarm is making the phone dead, I said if that
is the case. if the original installer disable my alarm a month ago and the phone just stop working a week ago, how is the alarm triggering anything when it is disabled????? the two clowns just look at me for a couple of seconds, puzzled. I said hello can you answer the question. the next thing I knew they was driving off. phone is still broke and DSL. I called customer service an hour later and they supervisor said one of the clowns said they left my home because I didn't want them to finish the job. he promise he would send someone out on Sunday between 800am and 100am, I told the guy I am busy and have plans. I waited like a fool until 100am and to myself these are idiots and they will never show. I was right they never showed in stead when I looked at my caller id timewarner called at 1138am. what ever, I will find me another phone,DSL, and cable because Time Warner switch their cable line up.
     
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heaven17 on 2007-06-25:
You misspelled 'dummies'. Oh, the irony.
Gando on 2007-06-25:
You know, I never even read past the childish title of the post.

If you want your post to be taken seriously, and maybe even gain some good tips on how to remedy your situation, think about what you are typing.
spiderman2 on 2007-06-25:
Do you have any clue how offensive it is to call people "retards"? Also, if your writing skills are any indication, I don't think you should be insulting anyone's intelligence.
Anonymous on 2007-06-25:
YEAH! What they said!
MRM on 2007-06-25:
When you called the customer rep, you were disconnected because you were probably cursing and yelling at them like a madman. If you want something done right away, complain to them in a peaceful, respectful manner, and get to your point right away.
Starlord on 2007-06-25:
Thank you, spidey, I wasx going to say the same thing. Only a total moron calls anyone retard. Just because you had AT&T and ADT at the same time, that is no guarantee that ADT's lines are compatible with Time Warner. Sometimes different companies equipment does not work with other companies. You wannna put a Ford starter in a Chevy? Of course, they both use starters. Duh-h-h-h-h-h!!!!! We have DirecTV and Transcend Broadband, andit didn't take us long at all to figure out that DirecTV's phone connection does not work through the Transcend router. Sorry 'bout that. We aren't screaming and crying and calling people names because of an incompatibility. It's just one of those things. Build a bridge and get over yourself.
Anonymous on 2007-06-25:
Spidey, once again, hit the nail right on the head.
Anonymous on 2007-06-25:
YEAH! What they said! To use the term "retards" is both offensive and outright wrong. You should be banned from M3C. Learn how to spell and construct a sentence using proper English before you start calling people foul names.
Anonymous on 2007-06-25:
Let's hang him!!!
beanbagbritches on 2007-06-25:
First of all, Time Warner doesn't offer DSL, they offer broadband cable service. DUH. Also, it sounds like your alarm is incompatible with the digital phone service. C'mon now, use some common sense. We know who the real "dumbie" (heh) is here.
jktshff1 on 2007-06-25:
Ya'll all took the words out of my mouth!
heaven17 on 2007-07-09:
Let's hang him and THEN we'll kill him!
Skye on 2007-07-09:
And then hang him again, lol.
DebtorBasher on 2007-07-09:
I would think that ADT would have notified you and checked why your alarm was disconnected? Not sure, because I've never used their service...but if they are monotoring these things...I'd think they would have gone..."Hmmmm".
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