Time Warner Cable Phone Service - Page 4

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Posted by on
HOUSTON, TEXAS -- I don't even know where to start.. let me say this, I received Time Warner service a month ago and after a month my DSL and phone is out. I had a Saturday appointment 8am to 12noon, no one showed up, I decided to call customer service around 100pm, the representative informed me that the technician called me at 807am and since I didn't answer the phone he went to his next order. I told the customer service rep. that was a lie because my caller id reads 938am meaning someone called me at 938am to confirm my appointment. they claim someone would come over in the next 60minutes. when the technician showed up I asked him about the lie and he told me that was his co-worker and not him. anyway the guy started doing his checks and informed me that who ever installed my equipment did not do it right and they also diabled my alarm. I almost passed out, and I was steamed after that because what give the technician the right to disalarm my alarm without my knowledge and for a whole month. I called the customer service people to complain but was disconnected. at this point I am steamed. my door bell rings and it is another timewarner rep. and he told me he was there to help the other rep. a hour pass and the two guys come to me and say, we fixed your phone but you need to make your mind up. I ask, what are you talking about, the techs, said," you can't have ADT and phone service", I looked at the two clowns and said before timewarner I had AT&T and ADT, so what is the problem. the dumbies claimed the alarm is making the phone dead, I said if that
is the case. if the original installer disable my alarm a month ago and the phone just stop working a week ago, how is the alarm triggering anything when it is disabled????? the two clowns just look at me for a couple of seconds, puzzled. I said hello can you answer the question. the next thing I knew they was driving off. phone is still broke and DSL. I called customer service an hour later and they supervisor said one of the clowns said they left my home because I didn't want them to finish the job. he promise he would send someone out on Sunday between 800am and 100am, I told the guy I am busy and have plans. I waited like a fool until 100am and to myself these are idiots and they will never show. I was right they never showed in stead when I looked at my caller id timewarner called at 1138am. what ever, I will find me another phone,DSL, and cable because Time Warner switch their cable line up.
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heaven17 on 06/25/2007:
You misspelled 'dummies'. Oh, the irony.
Gando on 06/25/2007:
You know, I never even read past the childish title of the post.

If you want your post to be taken seriously, and maybe even gain some good tips on how to remedy your situation, think about what you are typing.
spiderman2 on 06/25/2007:
Do you have any clue how offensive it is to call people "retards"? Also, if your writing skills are any indication, I don't think you should be insulting anyone's intelligence.
Anonymous on 06/25/2007:
YEAH! What they said!
MRM on 06/25/2007:
When you called the customer rep, you were disconnected because you were probably cursing and yelling at them like a madman. If you want something done right away, complain to them in a peaceful, respectful manner, and get to your point right away.
Starlord on 06/25/2007:
Thank you, spidey, I wasx going to say the same thing. Only a total moron calls anyone retard. Just because you had AT&T and ADT at the same time, that is no guarantee that ADT's lines are compatible with Time Warner. Sometimes different companies equipment does not work with other companies. You wannna put a Ford starter in a Chevy? Of course, they both use starters. Duh-h-h-h-h-h!!!!! We have DirecTV and Transcend Broadband, andit didn't take us long at all to figure out that DirecTV's phone connection does not work through the Transcend router. Sorry 'bout that. We aren't screaming and crying and calling people names because of an incompatibility. It's just one of those things. Build a bridge and get over yourself.
Anonymous on 06/25/2007:
Spidey, once again, hit the nail right on the head.
Anonymous on 06/25/2007:
YEAH! What they said! To use the term "retards" is both offensive and outright wrong. You should be banned from M3C. Learn how to spell and construct a sentence using proper English before you start calling people foul names.
Anonymous on 06/25/2007:
Let's hang him!!!
beanbagbritches on 06/25/2007:
First of all, Time Warner doesn't offer DSL, they offer broadband cable service. DUH. Also, it sounds like your alarm is incompatible with the digital phone service. C'mon now, use some common sense. We know who the real "dumbie" (heh) is here.
jktshff1 on 06/25/2007:
Ya'll all took the words out of my mouth!
heaven17 on 07/09/2007:
Let's hang him and THEN we'll kill him!
Skye on 07/09/2007:
And then hang him again, lol.
DebtorBasher on 07/09/2007:
I would think that ADT would have notified you and checked why your alarm was disconnected? Not sure, because I've never used their service...but if they are monotoring these things...I'd think they would have gone..."Hmmmm".
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Time Warner Phone Not Ready for Prime Time - Internet is SLOW
Posted by on
HOUSTON, TEXAS -- This product has stunk from day one. There is a constant hum on the phone line. People we call say we sound "scratchy". The volume of each call varies between being barely audible to being reasonably audible. Of couse, TW says it's our phones (even though they worked just fine when we had AT&T). I was willing to live with this inconvenience until Comcast (with whom I had a very positive experience in CA for four years) takes over TW in Houston in January. Today, however, was the straw that broke the camels back. Sorry, Comcast.

TW agreed to contact me on my cell phone when the technician arrived to fix our phones (I told them I worked two blocks down the street from where I live). When they did call me they asked if I wanted to cancel my service call. The TW rep said the technician was at the house waiting and no one was home (duh!). I was home in less than 2 minutes. The technician exhibited obvious bad attitude the minute I steped out of my car. I suspect he was mad because no one had been home when he arrived. He came in the house and proceeded to be even more rude and continued to address me with a "Hello???" tone to his questioning. He asked me questions about the phone hookup which I had no clue as to what he was talking about. He eventually left but fixed nothing, citing that the problem was with me and/or my phones and not their cable line. The internet cable is still slow and their phone service is still unacceptable but even worse, now their "customer service" sucks equally to their products.

Today I switched the phones back to AT&T. I also dumped their internet cable service. For the first time in over 5 years I'll be using a DSL line. Nothing like taking a giant step backwards in technology. AT&T probably won't be anything to write home about but at least their staff and technicians have never treated me like TW's snot nosed, "couldn't care less about you PITA customer" telephone reps and technicians. The only "nice" people TW has representing them are the ones who answer the phones when you want to place an order. Now ain't that interesting?
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pkduk on 11/24/2006:
I can live (and did) with slow internet and poor phone receiption. What I cannot abide by, let alone pay for, is snotty customer service. The technician's attitude was the straw that broke the camel's back on this one.
beanbagbritches on 12/01/2006:
That's too bad that you left TW after you had this experience. You may have been able to get some credits on your account after reporting this tech's bad behavior. Maybe Comcast will do a good job.
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Worst Phone Service Ever!
Posted by on
Consumer beware! The Time Warner phone service is more often broken (no service at all) than not! If you will depend on their service as primary method to be reached or for reaching others, forget it!

When it's down and you call them, they make you enter your phone number then they say: "sorry we can't help you right now!" This way you stop trying to call.

Useless, worse support and overpriced anyway!
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After Getting Phone And Internet
Posted by on
SCHENECTADY, NY -- After getting phone and internet from Time Warner for just a week and 1/2 I am presently sitting home with no phone service. if customer service is reading this can you please fix the problem cause I can't call the company cause I have NO PHONE SERVICE.

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Amateras on 05/30/2009:
Just a suggestion, but you could use your neighbor's phone, a family member's or a pay phone.
madconsumer on 05/30/2009:
"I can't call the company cause I have NO PHONE SERVICE."

if you have internet, then something must be up with your telephone modem. you can always email them.
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Time Warner Cable Corporate Phone Number!
Posted by on
MILWAUKEE, WISCONSIN -- I have had horrible service from TWC for a long time. I called this number to complain about a particularly bad customer service representative. Please call 212.364.8200 in NY. Ask for customer relations. I got a nice woman who took my complaint and said she would file it with my local division President.

We'll see what happens.
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BALDEE55 on 10/05/2010:
One Time Warner Center
New York, NY 10019-8016
Phone 212.484.8000
BALDEE55 on 10/06/2010:
TWC should be investigated for fraud theft, and racketeering.

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Stick to what you are good at
Posted by on
COLLEYVILLE, TEXAS -- Time Warner should stick to what they are good at with providing TV service only. Their phone and internet service is less to be desired. They have not provided me with a month of great service yet since I signed on. The only game in this town and they act like they know it. I sit here right now with "0" phone service and internet that is sputtering.

I make my living at home via the phone and internet. Need I say that by going with Time Warner it has hurt my production. I would fly the coop if I had another choice.

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beanbagbritches on 10/28/2007:
That's really too bad because Road Runner is an excellent service. Call & ask to have a SENIOR TECHNICIAN visit your home to fix the situation.
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Telephone Service
Posted by on
DALLAS, TEXAS -- There is an apparent shortage of intelligence at the upper echelons of the Time Warner Company.

We are bombarded with news of their new digital phone service now being installed. We are invited to sign up for it by 9/12/07 or lose our current phone number. One small problem: they won't be installing the system in our area for

some time. If we stay with that outfit we will be assigned a new number of their choice. The arbitrary cutoff time doesn't take their installation schedules into consideration. How much faith can one place in such a duh! type company?
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Bogus Charges on Billing Statement
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COLUMBUS, OHIO -- Every month I get billed for 411 calls , which are directory assisitance calls. I do not make any such calls. I decided to pay my monthly bill, in person, and make a complaint. I heard other customers complaining, about the same thing as I stood in line waiting.They said someone made the calls, although There is just myself and my husband. I accused him and we ended up in an argument.After 8 months of being charged $10 to $15 per bill for these, I demanded a breakdown of what numbers were called for. They informed me that a third party is providing the service so they do not have that information!Then they offered me an alternative to have the service blocked from my phone! Fine ,I do not use it anyway, I just pay for it. Supposedly the calls are $1.25 each but the amount is always an even 10, 15 ,16 dollars plus tax. When you do the math it does not add up to anything short of theft.Why didn't they offer the block of the service when I first complained, before I paid over $100 ?
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Anonymous on 01/26/2007:
I had a similar problem with Sprint. We have ten wireless lines and one of the foremen was using his phone as his personal line after work hours. He was calling 411 2-3 times a day and that added up quickly at $1.40 each. His usage exceeded our plan minutes to the tune of $300 a month. I had Sprint block all 411 calls from all our phones and put a restriction on his one line for only specific numbers to call. No more after hours calls to or from Mexico that lasted over 30 minutes each. Those calls added up quick.
I am sure he knows I changed his usage allowance but he hasn't complained yet.
beanbagbritches on 01/26/2007:
They should have offered you to block 411 calls. Can you ask the company to pull the call where you ordered phone service & play it over the phone for you?
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Phone Service DON'T WORK>>!
Posted by on
91304 -- So I have been an SBC customer for four years my bills were getting slightly higher so as I have TW Cable and road runner I went the whole hog and changed to phone service with them as well. Well it works out that I am unable to FAX anything using the line. I called customer service and they have been having problems for over two weeks in my area. They forgot to mention that two days prior when they installed it. Disgusting service as I use my fax for important work. The phone makes peeping noises as well. Not happy and changing back to SBC....terrible service!
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beanbagbritches on 06/07/2006:
You do realize that TWC doesn't guarantee that your FAX will work with their phone service. They tell you that in the DISCLAIMER that someone read to you when you set up service. I guarantee you spaced-out during that part. Next time, pay more attention.
Doc J on 06/07/2006:
So few comments...so much venom.
icanw on 06/08/2006:
First of all they warned me that the phone service will not work if there is a power outage. As for listening I am sure I would have heard if they had mentioned the FAX signal would not work...'I am sorry sir but your fax is out right now and we do not know when it will be up' sure I missed that one!!! Still seems they have a few bugs in the system, which I am not prepared to wait until they resolve them. Having said that I am very happy with the RR and TV service.
mopaper on 07/10/2007:
I wish I had done my homework on this one. I went from one pitiful phone service to a more pitiful one. I don't know, am I crazy or shouldn't the phones work? Its service. They are not doing the consumer a favor by providing it.

I have been without phone service since the morning of July 9 2007. It is now July 10 in my area. I searched for info on the internet about an outage. Nothing. I planned to talk to them in person because I had to pay my internet bill and went to their office. But I got there too late. It was closed. They have banker's hours.

Reality, I am without a phone until I can call them and find out what is wrong. I found myself wishing for the days of old Ma Bell. At least we had continuous phone service.

The final disappointment is to go to their site to try to find help. You're bombarded with the latest news on Time Warner and AOL and other stuff only a stockholder could love.

At Road Runner its worse. They don't even deal with the subject of phone service. They're selling cable which I would not touch with plastic gloves and anti-bacterial spray.

Consumers are paying more for everything and getting nothing. Time Warner should spend more time qualifying as professionals in how to keep their operations of a higher quality. Like most companies they know more about bill collection and marketing fiction than they do about sound business practices.
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Deceptive Sales Group
Posted by on
Received unsolicited offer by telephone for new cable telephone service for additional $5 per month for 12 months, afterwards going up to $30 per month. Later spoke to knowledgeable customer service dept supervisor who said that was untrue, there is no such promotion and that sales has been known to lie to get new customers. Wasted one hour of my time. Watch out.
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Anonymous on 07/26/2007:
Gawd I hate those lying scum bags at Time Warner. Thanks for the warning. If one of those TW punks calls me I'll hang up WITHOUT saying good-bye. Good review curious george – I voted this very helpful.
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