Consumer beware! The Time Warner phone service is more often broken (no service at all) than not! If you will depend on their service as primary method to be reached or for reaching others, forget it! When it's down and you call them, they make you enter your phone number then they say: "sorry we can't help you right now!" This way you stop trying to call. Useless, worse support and overpriced anyway!
SCHENECTADY, NY -- After getting phone and internet from Time Warner for just a week and 1/2 I am presently sitting home with no phone service. if customer service is reading this can you please fix the problem cause I can't call the company cause I have NO PHONE SERVICE. THANK YOU.
MILWAUKEE, WISCONSIN -- I have had horrible service from TWC for a long time. I called this number to complain about a particularly bad customer service representative. Please call 212.364.8200 in NY. Ask for customer relations. I got a nice woman who took my complaint and said she would file it with my local division President. We'll see what happens.
DALLAS, TEXAS -- After signing up and waiting 2 weeks, the installer never showed (wasting my last day of vacation for the year). I was told they called, but I have my cell phone records to prove they didn't. I spoke to managers who set me up for the following week which they didn't, THEY LIED!!! Well thanks to the manager who gave me her direct line. I was able to get the corporate office for Time Warner Cable Dallas; it's 469-665-7600. I was able to speak with the Assistant to the Director of Operations. The tech was at my house that night. This # is very hard to come by, so don't lost it.
HOUSTON, TEXAS -- I don't even know where to start. Let me say this, I received Time Warner service a month ago and after a month my DSL and phone is out. I had a Saturday appointment 8am to 12noon, no one showed up. I decided to call customer service around 10pm. The representative informed me that the technician called me at 8:07am and since I didn't answer the phone he went to his next order. I told the customer service rep. that was a lie because my caller ID reads 9:38am meaning someone called me at 9:38am to confirm my appointment. They claim someone would come over in the next 60 minutes.
When the technician showed up I asked him about the lie and he told me that was his coworker and not him. Anyway the guy started doing his checks and informed me that whoever installed my equipment did not do it right and they also disabled my alarm. I almost passed out, and I was steamed after that because what gives the technician the right to disarm my alarm without my knowledge and for a whole month? I called the customer service people to complain but was disconnected. At this point I am steamed. My doorbell rings and it is another Time Warner rep. and he told me he was there to help the other rep.
A hour pass and the two guys come to me and say, "We fixed your phone but you need to make your mind up." I ask, "What are you talking about?" The techs, said, "You can't have ADT and phone service." I looked at the two clowns and said "Before Time Warner I had AT&T and ADT, so what is the problem?" The dummies claimed the alarm is making the phone dead, I said "If that is the case, if the original installer disable my alarm a month ago and the phone just stop working a week ago, how is the alarm triggering anything when it is disabled???" The two clowns just look at me for a couple of seconds, puzzled. I said "Hello can you answer the question?"
The next thing I knew they was driving off. Phone is still broke and DSL. I called customer service an hour later and the supervisor said one of the clowns said they left my home because I didn't want them to finish the job. He promise he would send someone out on Sunday between 8:00am and 10:00am. I told the guy I am busy and have plans. I waited like a fool until 10:00am and to myself "These are idiots and they will never show." I was right they never showed. Instead when I looked at my caller ID Time Warner called at 11:38am. Whatever, I will find me another phone, DSL, and cable because Time Warner switch their cable line up.
HOUSTON, TEXAS -- This product has stunk from day one. There is a constant hum on the phone line. People we call say we sound "scratchy." The volume of each call varies between being barely audible to being reasonably audible. Of course, TW says it's our phones (even though they worked just fine when we had AT&T). I was willing to live with this inconvenience until Comcast (with whom I had a very positive experience in CA for four years) takes over TW in Houston in January. Today, however, was the straw that broke the camels back. Sorry, Comcast.
TW agreed to contact me on my cell phone when the technician arrived to fix our phones (I told them I worked two blocks down the street from where I live). When they did call me they asked if I wanted to cancel my service call. The TW rep said the technician was at the house waiting and no one was home (duh!). I was home in less than 2 minutes. The technician exhibited obvious bad attitude the minute I stepped out of my car. I suspect he was mad because no one had been home when he arrived.
He came in the house and proceeded to be even more rude and continued to address me with a "Hello???" tone to his questioning. He asked me questions about the phone hookup which I had no clue as to what he was talking about. He eventually left but fixed nothing, citing that the problem was with me and/or my phones and not their cable line. The internet cable is still slow and their phone service is still unacceptable but even worse, now their "customer service" sucks equally to their products.
Today I switched the phones back to AT&T. I also dumped their internet cable service. For the first time in over 5 years I'll be using a DSL line. Nothing like taking a giant step backwards in technology. AT&T probably won't be anything to write home about but at least their staff and technicians have never treated me like TW's snot nosed, "couldn't care less about you PITA customer" telephone reps and technicians. The only "nice" people TW has representing them are the ones who answer the phones when you want to place an order. Now ain't that interesting?
COLLEYVILLE, TEXAS -- Time Warner should stick to what they are good at with providing TV service only. Their phone and internet service is less to be desired. They have not provided me with a month of great service yet since I signed on. The only game in this town and they act like they know it. I sit here right now with "0" phone service and internet that is sputtering. I make my living at home via the phone and internet. Need I say that by going with Time Warner it has hurt my production. I would fly the coop if I had another choice.
DALLAS, TEXAS -- There is an apparent shortage of intelligence at the upper echelons of the Time Warner Company. We are bombarded with news of their new digital phone service now being installed. We are invited to sign up for it by 9/12/07 or lose our current phone number. One small problem: they won't be installing the system in our area for some time. If we stay with that outfit we will be assigned a new number of their choice. The arbitrary cutoff time doesn't take their installation schedules into consideration. How much faith can one place in such a duh! type company?
COLUMBUS, OHIO -- Every month I get billed for 411 calls, which are directory assistance calls. I do not make any such calls. I decided to pay my monthly bill, in person, and make a complaint. I heard other customers complaining, about the same thing as I stood in line waiting. They said someone made the calls, although there is just myself and my husband. I accused him and we ended up in an argument. After 8 months of being charged $10 to $15 per bill for these, I demanded a breakdown of what numbers were called for. They informed me that a third party is providing the service so they do not have that information!
Then they offered me an alternative to have the service blocked from my phone! Fine, I do not use it anyway, I just pay for it. Supposedly the calls are $1.25 each but the amount is always an even 10, 15, 16 dollars plus tax. When you do the math it does not add up to anything short of theft. Why didn't they offer the block of the service when I first complained, before I paid over $100?
91304 -- So I have been an SBC customer for four years my bills were getting slightly higher so as I have TW Cable and Road Runner I went the whole hog and changed to phone service with them as well. Well it works out that I am unable to FAX anything using the line. I called customer service and they have been having problems for over two weeks in my area. They forgot to mention that two days prior when they installed it. Disgusting service as I use my fax for important work. The phone makes peeping noises as well. Not happy and changing back to SBC... Terrible service!