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Travelers Insurance Company Auto Insurance Consumer Reviews

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Automobile Insurance
StarStarStarStarStarBy -
Rating: 5/51

ZELIENOPLE, PENNSYLVANIA -- The Travelers Concierge service is the best customer service I have ever received. Customer service professionals meet you at the location of the automobile repair provider and take care of the entire process, arranging the rental car, coordinating with the repair professionals, making sure all parts are ordered and installed. They inform you regularly of the process so that you know exactly how repairs are proceeding.

Customer service professionals help to coordinate any health care submissions and coordinate directly with the health care providers in order to submit the necessary claims. Customer service professionals inform you when there is a delay and the reason for the delay, although the deadline for the rental car is met, so that it is not a problem. They take particular interest in your specific situation regarding your scheduling needs, for example, a deadline for when you need your car for future travel. The inconvenience of having a car repair was entirely mitigated by their excellent customer service.

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Travelers Claim
StarStarStarStarStarBy -
Rating: 5/51

SARASOTA, FLORIDA -- I was involved in a collision in August which was my fault. Travelers, whom I have had for several years did an excellent and quick job of getting all claims settled with myself and those involved in the accident.

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Auto Insurance
StarStarStarStarStarBy -
Rating: 5/51

OKLAHOMA CITY, OKLAHOMA -- Claim handled promptly and without any delays.

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Handling of My Claim
StarStarStarStarStarBy -
Rating: 5/51

PUEBLO, COLORADO -- Something hit the windshield on her Expedition while she was driving to a food giveaway to the needy as she and her friend do every week and they heard a strange noise and upon looking they finally seen a small hole in the windshield and cracks starting to appear. We called Travelers Insurance and they very quickly made arrangements to have the windshield repaired but when the glass company looked at it they said that the windshield could not be repaired and we would have to have it replaced at a cost of $300.00 (what a shock!).

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Car Accident
StarStarStarStarStarBy -
Rating: 5/51

Everyone was very professional and helpful.

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Fender Bender
StarStarStarStarStarBy -
Rating: 5/51

ALBANY, GEORGIA -- I had stopped at a yield sign about 5 ft behind the car ahead of me, looked to the left to see oncoming traffic and when clear, assumed that the car ahead of me had already gone. I accelerated, only to run into the back of the car ahead. Travelers handled all details of the fender bender and were very professional in all they did. Morgan was the adjuster who did things superbly. Thanks to Travelers for handling everything. I have no idea of details of the other vehicle, which received very little damage as did my vehicle.

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They Are Wonderful to Work With. They Handled My Claim Quickly and Were Extremely Friendly and Professional.
StarStarStarStarStarBy -
Rating: 5/51

Hit a deer and caused a lot of damage to my vehicle.

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My Experience and the Service I Received From Travelers - Outstanding
StarStarStarStarStarBy -
Rating: 5/51

LOS ANGELES, CALIFORNIA -- Immediately after the impact of my Audi vehicle being hit from the rear, I called Travelers insurance, my carrier, and received instructions as to how to proceed to get a loaner vehicle, they arranged with 24 hours to have an adjuster come to my home to view the vehicle, and then offered suggestions of where to take the vehicle for repair; once I selected a repair center, the vehicle was picked up from my home by a flatbed truck, and repairs proceeded. Great service, constant follow up to keep me informed, thanks Travelers, I have my vehicle back in as new condition as when I first acquired the car.

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My Truck Got Hit in an Intersection and I Was Injured
StarStarStarStarStarBy -
Rating: 5/51

GREAT FALLS, MONTANTA -- My truck was hit broadside while I went through an intersection. My truck was totaled so I sold it to the towing company for a great loss. Travelers Insurance was helpful in letting me know I qualified for medical treatment if I was injured. They gave me the OK to see a chiropractor, which I have been doing. I stopped seeing him last week because I didn't know if it is still ok to get treatments. I didn't want to run the bill too high if coverage has stopped.

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Auto Claim From Deer Strike
StarStarStarStarStarBy -
Rating: 5/51

DULUTH, GEORGIA -- Through their Concierge service, Travelers handled my claim and the necessary repairs in a very professional manner. The repairs were completed in the timeframe quoted. And the vehicle was even delivered to my home because I was not able to pick it up that day.

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Travelers Insurance Company Auto Insurance Rating:
Star Star Star Star Star
4.8 out of 5, based on 46 ratings and
72 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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