Travelers Insurance Company Auto Insurance

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4.4 out of 5, based on 17 ratings and
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Travelers Insurance - Your Screwed If Your Hit By One Of Their Insured
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Travelers Insurance refuses to pay damages even if damages are written in police report. Police report specifically states their driver was at fault, and that I was NOT. Report also states damages were caused as a result of the accident to sections 3 and 4 of my car, and Travelers only wants to cover section 4. Since section 3 is damage done to passenger rear door, it is obvious why they do not want to cover it, as this would be more costly. This insurance company is rude, and horrible to work with.

They state they try to contact you "multiple" times, even though they only leave ONE message.
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BEJ on 03/10/2011:
Have you informed your insurance company of Traveler's response. Perhaps you could get your car fixed on your insurance and then they could have the job of going after traveler's.
MDSasquatch on 03/10/2011:
BEJ is right on target; that is exactly what I had to do when I was plowed by a teenager insured through Erie and I was getting the bumrush
leet60 on 03/10/2011:
Insurance companies for the "other party" in an accident will ALWAYS try to lowball you. If you have not already done so, as BEJ posted, get your insurance company involved immediately.
Kurizumaru on 03/11/2011:
You can also sue the other driver for the cost of damages and let him/her figure out how to get their insurance to pay up.
mike on 07/05/2011:
car was robbed and travllers insurance will not paid my
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Stay Away from Travelers
Posted by on
My sister was hit by a traveler insured driver at an intersection. The Travelers insured driver ran through a stop sign at a T intersection going 55 and hit my sister passenger side door while she was traveling 40 on the road obeying all traffic laws. She fractured her neck. This was back in 2004/2005. Although the police report holds her absolutely unaccountable, Travelers refuses to pay her medical bills. They have done nothing but delay the trial. Meanwhile my sister had to drop out of school where she had a 4.0 and played collegiate sports..she is in constant pain and will need at least 2 or three surgery's in the next 20 years..right now she has extreme injury throughout her back and experienced traumatic brain injury (her memory is clearly been altered since the accident, we all notice a change). Her life has been on hold for 5 years. They have been hiring private investigators to follow her and found nothing. They now "hired" a doctor to exam her which she just left and apparently he did not xray her, MRI her, and barely touched her back saying she mysteriously developed fibromyalgia and the fact she can't lift her arms above her shoulder are because of this disease that developed and not because she was t-boned in an accident in which the combined speed was 110 mph and the only reason she lived is because of her air bag.

WHY WHY WHY!!! They are ruining her life! She was a victim of a travler insured driver..she will never play college sports again, she can barely make it through the whole day without pain... TRAVELERS IS EVIL! THis is not right! Please help me get this company its due! I will go on television, I will talk to reporters, I will do anything!!! This is not right... they should pay for her medical bills so she can go through a day without extreme pain!! Anyone with suggestions please let me know!!!

Apparently, because she has soft muscle damage the insurance company sees this as a pass in which they can get out of paying her on behalf of their client...My sister does not deserve this!!

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spiderman2 on 03/08/2010:
Does your sister have an attorney? You indicate that she suffered a traumatic brain injury but then you indicate that the injuries are soft tissue injuries. These are two very different things. I would suggest your sister talk with her attorney if she has one and if she doesn't have one, she should find one to help her settle her claim. If this happened 5 or 6 years ago, it is probably far too late to file suit, but a qualified attorney can help your sister negotiate with Travelers.
Soaring Consumer on 03/08/2010:
In addition to Spiderman's recommendation you may want to consider filing a complaint with your state's insurance commissioner. Their behavior is absolutely unacceptable and they probably spent more on trying not to pay than they would had they just paid what is owed. Just stupid.
PepperElf on 03/08/2010:
spidey - best answer

I was just listening to an accident-victim attorney advert on the radio. it sounds like something the family should consider
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Car Insurance Nightmare
Posted by on
This is an email I sent to travelers last week and have received no response. I am hoping after 3 months to finally have my vehicle back this week--
"The accident occurred on May 5, 2009 and my car is still not repaired. The adjuster on the project was less than adequate as he was neither timely nor accurate. The slow response time and approach of one thing at a time resulted in the longest lead time item not be ordered until at least 3 weeks after the accident. I had even contacted Mercedes Benz Corporate directly to try to expedite the new wiring harness but was told that the earliest it would be delivered would be 7/31. Yesterday I stopped by the body shop and I found out the harness came in late last week and the vehicle had to be flat bedded over to the local MB dealer for installation that cost $3000. All toll, as of yesterday the vehicle has cost about $40,000 to repair, required over 200 individual replacement parts and has been unavailable to me for nearly 3 months. When you add in the rental car cost of approximately $5000 that will be reimbursed by the other insurance company (the accident has been deemed 100% the other drivers fault as she admitted to running a red light and was sited by the police at the accident scene) which means the other company is out $45,000 repairing a vehicle with a RETAIL value of $57,190. Initially, and I am working on memory here given the time that has passed, the adjuster wrote the claim for well under $20,000. Because the adjuster was clearly incompetent and failed to listen to either me or the owner of the auto body shop as to the real cost of repairing my truck what has occurred is both a disservice to me as the policy holder and the other insurance company as the cost skyrocketed. You don’t need to be a (supposedly) trained adjuster to realize that the salvage value of a 2008 Mercedes GL320 CDI far exceeds the difference between what it cost all in to repair and the retail value of the vehicle and the both fair and wise thing to do would have been to total the vehicle as I had requested soon after the accident occurred. Even worse is that I will never be convinced that having sustained the kind of damage my vehicle suffered that it will ever drive the same. This has been a total disservice to all involved and I would like someone to follow up with me and explain why this happened and what action will be taken to rectify this. I need this resolved to my satisfaction or I intend to move my policy to another carrier.

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Denied Insurance Because Roommate Is Disabled and Has a License
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Rating: 1/51
HUNTSVILLE, ALABAMA -- I have great credit, great driving record. All was going well and then they stated since my roommate who is disabled does not own a car but has a license has to be put on my insurance.

I told them he had a heart attack and was on medication and would not be driving my car. However, they will not insure me unless a doctor gives them a note stating my roommate can drive.

Got to love an insurance company that will not ensure you for having a disabled roommate.

This tells me this company is a sunny day friend, and the first time something happens they will drop you. I will not be doing business with a company that denies coverage based on disablement.
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Genna on 04/23/2013:
I believe your allegation is not proven by the evidence. If you subtract out the "disabled" part, in the insurance business, what you describe is typical. Insurance companies don't like it if other drivers who aren't insured could be driving the vehicle.
sir_ethon71 on 04/23/2013:
well if he wasn't disabled and on meds he would be able to drive and I would not have to had post this information.
Suzy on 04/23/2013:
I've got one up on this ridiculousness. I have had an insurance company a few years ago insist I must put my non driving non licensed 25 yr old and 19 yr old mentally disabled children on my policy and pay the additional rates for them. I told them I was not paying teen age rates for people who did not even have licenses and refused to do business with them. I understand the insurances concern that other drivers in the household may drive a car and not be on your insurance, but there has to be some common sense there somewhere. How can you add drivers to a policy and charge extra for them when they are not drivers and do not have licenses. Makes no sense.
Obsfucation on 04/23/2013:
I don't follow your logic. If he was not disabled and on meds, he'd still have to be on your policy. It seems like this has nothing to do with him being disabled at all. Their policy is that you are living with someone of driving age, they need to be on the policy. You can argue whether this is fair, but not that it is because he is disabled.
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Travelers Concierge Service: An Unbeatable Customer Experience!
Posted by on
Rating: 5/51
LAWRENCEVILLE, GEORGIA -- Travelers has located their claims agents and Enterprise Rental centers within full-service auto-repair centers.

You drive your damaged auto to one place, get the claim settled, and drive out in the rental. Return is just as convenient. I brought in my daughter's car to a Travelers Concierge in the pouring rain. We drove into a huge garage bay, while the Travelers agent processed the claim the Enterprise agent drove the rental next to our car, we transferred items to the rental, signed the forms, and drove off. TIME: less than an hour!.

I'm 55 and have never had such an incredible experience. And co-location must also make good business sense.
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Bait and Switch
Posted by on
Rating: 1/51
NEW JERSEY -- Travelers were very helpful in the initial call when my wife and I decided to change insurance companies. we were in the process of trying to save a couple of dollars and they seem keen on helping as with most companies. in any event just after ONE month their underwriting department did a re-evaluation of the homes and found that the cost to rebuild would be twice as much as they originally quoted in addition to a $395k home it would cost them over a million dollars to rebuild... yes 1 million dollars... to say the least when we made the switch we saved $600 a year at least that's what we thought!

We called and they simply said it is what it is! We're now in the process of seeking new insurance quotes! This business practice STINKS! Bait you in with a low quote and stick it to you 30-60 days later... hope you found this helpful and not becoming a victim to TRAVELERS!
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JustMe on 10/24/2012:
Yep, I'm wondering about the same thing. The "cost to rebuild" makes no sense whatsoever. Our "cost to rebuild" on our home is twice as much as our home would sell for. Don't tell me it would cost $250,000 to rebuild a 1700 sq. ft. home. What about the land value? There would be absolutely no new home building going on AT ALL, if it cost them $250,000 to build the house plus the cost of the land. Something is REAL screwed up here, and insurance companies are ripping us off.
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Insurance claim
Posted on
CALIFORNIA -- Just had an insurance claim processed for damage to my BMW which was rear ended on the way home from Thanksgiving with my family on the 5 freeway. Travelers adjusters and everyone were great is taking care of my claim over the holiday weekend, making sure I had a rental car immediately and an adjuster out to help expedite the repair of my vehicle. I was able to use my own mechanic's recommendation of a body shop to use, which was important to me as a single women, feeling like I was dealing with people I trusted. The claim was paid and settled without any drama, and they are pursuing reimbursement from the other party's insurance. Highly recommend Travelers Insurance.
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Outrageously rude claims adjusters
Posted by on
Stay away from Traveler's Auto Insurance. I had the worst claims adjuster ever. She was very aggressive, rude, and spent time berating me after my recorded interview concerning the accident. She announced that she was turning off the recorder, then proceeded to blast me! She was very condescending and preached to me about what I had to do to avoid the accident I had been in. How can Travelers put this kind of person on the phone to settle claims? People are upset enough when they have an accident. They don't need claims adjusters verbally attacking them.

I have been checking out complaints and reviews on them since my experience and see that I am not alone. I'll research better before choosing my next Insurance company out my next company.

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Claim Handlers Need a Course In Customer Service and Tact
Posted by on
I am insured by Travelers and was involved in a collision with another car, where the other driver received a ticket for improper use of lane. The police officer told me it was the other driver's fault, and that he had no business driving where he was driving.

Of course, the other driver's company denied responsibility for the claim, so I asked Travelers to pursue it. They refused, saying that I was at least 1% responsible for the accident. They would NOT listen at all to the facts, that the other driver should not have been driving where he was, insisting that I should have yielded to him. My explanation of the impossibility of yielding to someone who shouldn't have been there in the first place fell on deaf and patronizing ears, and the claims supervisor told me, "Ma'am, I am a licensed driver. Don't tell me how to drive."

They had no interest in helping me at all.

However, the part that REALLY got me upset was when the claims supervisor told me, "You really would have been better off if your child had been injured." Excuse me?!?!?!?!? Yes! He suggested that I would have a better chance of getting my insurance company, who I have paid on time for years, to help me if my child had sustained an injury! What kind of person says such a thing? That is when I hung up.

As soon as my car is repaired and the claim closed, I am terminating my policy with this company and advise all of you to think twice about dealing with a company with such values.
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JR in Orlando on 12/04/2009:
Sit down with your agent and discuss basic auto insurance principles. It is obvious you do not have collision coverage, Travelers has no contactual obligation or right to go after the other driver and is not your agent to collect auto damages.

With collision insurance, Travelers would pay to repair the car and you would pay your deductible. By doing so, Traveler acquires your right to sue (subrogation) and then pursues the other driver for what was paid in repairs including your deductible. When YOU CHOOSE not to purchase collision insurance coverage, YOU DECIDED if an accident happened you would pursue the other driver to collect those damages. You did not pay the Travelers for this service, they did nothing wrong.

The claims supervisor is right. If you or your child was hurt, then Travelers would likely have paid medical payments or no fault for the personal injuries, and would then be "subrogated" to your claim for those and would go after the other driver for those medical damages. The auto damage would probably also be sought, simply because it tags along with the more serious medical claim.

Finally, no driver is fault free because you should have been looking around more. Even a driver hit by a person going through a stop sign has some fault for not driving defensively, even if that fault is negligible, e.g. 3%.

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Travelers Insurance Company: A vicious, scandalous, agency of crooks
Posted by on
I got into a wreck with one of Travelers' insurers. It was not my fault to start with, however, the adjuster wanted a tape recorded conversation, then wanted to visit my house. As if I were lying, even though the other party admitted to be at fault, I felt like the adjuster was interrogating me. Then, the adjuster offered pennies for my loss and they're concierge center gave the lowest estimate to fix my car. The estimate they gave would not be half way enough to fix my car. Dealing with this insurance company is a big headache. I feel sorry for anybody who has to deal with them. They will give you the run around and they care nothing for their insurers or the loss claimee's. I think they should be outlawed. So, don't look forward to resolving any claims with Travelers unless you retain an attorney. These people are non caring and ruthless. I would recommend that consumers run far, far, away from this company because they do not have no one's best interest but theirs. I am completely dissatisfied with them and plan to contact The Federal Trade Commission and The Insurance Commission. This is the only way to resolve conflicts like this because these agents don't respond, so a Government official is likely to be able to put fire under there noses!!!!!!!!
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Anonymous on 09/24/2009:
Why isn't your own insurance company dealing with them?
JR in Orlando on 09/24/2009:
Travelers is doing a great job for their insured. You are not the customer, but their enemy. They don't want to pay. You want them to pay. Who ever said they should be nice to you or resolve the issue. Of course, they think you are lying and exaggerating the claim. Wouldn't you if you were in their shoes?

You chose, YOU CHOSE, not to get collision and comprehensive on your vehicle and this is the price you pay for not doing so. If you had, your insurance company would have fixed your car and done all this. Since you chose not to, you have to deal with settling the case and suing if necessary.

If you are asked to give a recorded statement, tell them you want to record it also, so that you have a record of what was said.
goduke on 09/24/2009:
What makes us think that the OP doesn't have collision of their own?
jenjenn on 09/24/2009:
I'm sorry, but Geico is the king of crooks.
JR in Orlando on 09/24/2009:
If the OP had collision, they would not have been as involved in the process of dealing with Travelers. The statement would probably been taken by their own insurance company, who would forward it to Travelers. Also, the op would have gone to their own insurance company for the estimate, not travelers, and would have gotten a more reasonable estimate. This makes me think there is no collision coverage on the op's vehicle.
MSCANTBEWRONG on 09/24/2009:
The OP's insurance company should be dealing directly with Travlers not the OP.
JR in Orlando on 09/24/2009:
Your insurance company will only deal with accidents involving the type of coverage you have: If you have no collision, they will not deal with damage to your car or collecting for damage to your car from the other insurance company. It is outside your policy and they have no duty to do so.
QKC on 05/31/2011:
As someone that works for an insurance company, let me explain why recorded statements are taken. Everyone lies to their insurance company. Common example: each party claims the other merged into their lane. Somebody is lying, but we don't know who, so we just side with our insured. Face to face meetings are common in injuries because again, many people lie. It's disgusting how many people claim injuries from minor, minor accidents. There are so many opportunists who get their bumper tapped at 1 mph in a parking lot and suddenly they are wearing a neck brace and have an attorney. Also, estimates are exactly what their name implies. If the body shop thinks it will cost more to fix the car, trust me, they will call the insurance company. Also, if you get an attorney on a minor accident, you're stupid. They take your money and they draw the claim out for months and months.
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