Claim Handlers Need a Course In Customer Service and Tact
I am insured by Travelers and was involved in a collision with another car, where the other driver received a ticket for improper use of lane. The police officer told me it was the other driver's fault, and that he had no business driving where he was driving.
Of course, the other driver's company denied responsibility for the claim, so I asked Travelers to pursue it. They refused, saying that I was at least 1% responsible for the accident. They would NOT listen at all to the facts, that the other driver should not have been driving where he was, insisting that I should have yielded to him. My explanation of the impossibility of yielding to someone who shouldn't have been there in the first place fell on deaf and patronizing ears, and the claims supervisor told me, "Ma'am, I am a licensed driver. Don't tell me how to drive."
They had no interest in helping me at all.
However, the part that REALLY got me upset was when the claims supervisor told me, "You really would have been better off if your child had been injured." Excuse me?!?!?!?!? Yes! He suggested that I would have a better chance of getting my insurance company, who I have paid on time for years, to help me if my child had sustained an injury! What kind of person says such a thing? That is when I hung up.
As soon as my car is repaired and the claim closed, I am terminating my policy with this company and advise all of you to think twice about dealing with a company with such values.