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Travelers Insurance Company Auto Insurance Consumer Reviews

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Automobile Insurance
StarStarStarStarStarBy -
Rating: 5/51

ZELIENOPLE, PENNSYLVANIA -- The Travelers Concierge service is the best customer service I have ever received. Customer service professionals meet you at the location of the automobile repair provider and take care of the entire process, arranging the rental car, coordinating with the repair professionals, making sure all parts are ordered and installed. They inform you regularly of the process so that you know exactly how repairs are proceeding.

Customer service professionals help to coordinate any health care submissions and coordinate directly with the health care providers in order to submit the necessary claims. Customer service professionals inform you when there is a delay and the reason for the delay, although the deadline for the rental car is met, so that it is not a problem. They take particular interest in your specific situation regarding your scheduling needs, for example, a deadline for when you need your car for future travel. The inconvenience of having a car repair was entirely mitigated by their excellent customer service.

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Fender Bender
StarStarStarStarStarBy -
Rating: 5/51

ALBANY, GEORGIA -- I had stopped at a yield sign about 5 ft behind the car ahead of me, looked to the left to see oncoming traffic and when clear, assumed that the car ahead of me had already gone. I accelerated, only to run into the back of the car ahead. Travelers handled all details of the fender bender and were very professional in all they did. Morgan was the adjuster who did things superbly. Thanks to Travelers for handling everything. I have no idea of details of the other vehicle, which received very little damage as did my vehicle.

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They Are Wonderful to Work With. They Handled My Claim Quickly and Were Extremely Friendly and Professional.
StarStarStarStarStarBy -
Rating: 5/51

Hit a deer and caused a lot of damage to my vehicle.

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My Truck Got Hit in an Intersection and I Was Injured
StarStarStarStarStarBy -
Rating: 5/51

GREAT FALLS, MONTANTA -- My truck was hit broadside while I went through an intersection. My truck was totaled so I sold it to the towing company for a great loss. Travelers Insurance was helpful in letting me know I qualified for medical treatment if I was injured. They gave me the OK to see a chiropractor, which I have been doing. I stopped seeing him last week because I didn't know if it is still ok to get treatments. I didn't want to run the bill too high if coverage has stopped.

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My Experience and the Service I Received From Travelers - Outstanding
StarStarStarStarStarBy -
Rating: 5/51

LOS ANGELES, CALIFORNIA -- Immediately after the impact of my Audi vehicle being hit from the rear, I called Travelers insurance, my carrier, and received instructions as to how to proceed to get a loaner vehicle, they arranged with 24 hours to have an adjuster come to my home to view the vehicle, and then offered suggestions of where to take the vehicle for repair; once I selected a repair center, the vehicle was picked up from my home by a flatbed truck, and repairs proceeded. Great service, constant follow up to keep me informed, thanks Travelers, I have my vehicle back in as new condition as when I first acquired the car.

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Very Pleased With the Kind Consideration Involved With Claim
StarStarStarStarStarBy -
Rating: 5/51

BALTIMORE, MARYLAND -- Danielle (who handled the claim) was extremely cordial, knowledgeable and able to answer my questions in great detail giving me comfort during a time a driver that had been found guilty on one DUI charge and had another case pending had collided with my car after speeding, driving recklessly and not yielding to my right-of-way.

Danielle, did a superb job holding up our end of the claim and quickly returning calls and emails. Having an insurance company like this by my side and my wife's side, really makes the difference. I work in the automotive field and will be the first to refer OR reinforce why anyone should continue to hold their policy with Travelers. A very satisfied and confident customer.

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Auto Claim From Deer Strike
StarStarStarStarStarBy -
Rating: 5/51

DULUTH, GEORGIA -- Through their Concierge service, Travelers handled my claim and the necessary repairs in a very professional manner. The repairs were completed in the timeframe quoted. And the vehicle was even delivered to my home because I was not able to pick it up that day.

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Auto Accident
StarStarStarStarStarBy -
Rating: 5/51

ARLINGTON, TEXAS -- I had an accident and had Travelers Insurance. They did their investigation and all the claims in less than 10 days. I am very happy with Travelers. I would recommend them to anyone!

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Professional and Easy From Start to Finish
StarStarStarStarStarBy -
Rating: 5/51

GEORGIA -- My wife hit a deer on a Friday afternoon so I called Travelers (1800claim3). Within the time I could pick my wife up from her disabled car, Travelers had arranged a claim which included towing service, rental car, and repair for her car. Everything was handled quickly and professionally. I could not have had a better experience. I would recommend Travelers to anyone without reservation.

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Glass Claims!
StarStarStarStarStarBy -
Rating: 5/51

OHIO -- I own old car and windshields not covered. When I have rock chip, I have epoxy seal put on so it would crack completely across. Travelers is very good company to work with. They take report, mail response and claim conformation. End of story at that point. I listen at work about others' troubles with a claim and it's like a big fight with customer. Travelers has always been very nice and respectful when working with my family. They are not always the lowest cost insurance but why save $$ with a company that won't satisfy your claim.

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Travelers Insurance Company Auto Insurance Rating:
Star Star Star Star Star
4.8 out of 5, based on 42 ratings and
68 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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