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Travelers Insurance Company Auto Insurance

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Stay Away from Travelers
Posted by Honestj on 03/08/2010
My sister was hit by a traveler insured driver at an intersection. The Travelers insured driver ran through a stop sign at a T intersection going 55 and hit my sister passenger side door while she was traveling 40 on the road obeying all traffic laws. She fractured her neck. This was back in 2004/2005. Although the police report holds her absolutely unaccountable, Travelers refuses to pay her medical bills. They have done nothing but delay the trial. Meanwhile my sister had to drop out of school where she had a 4.0 and played collegiate sports..she is in constant pain and will need at least 2 or three surgery's in the next 20 years..right now she is has extreme injury throughout her back and experienced traumatic brain injury (her memory is clearly been altered since the accident, we all notice a change). Her life has been on hold for 5 years. They have been hiring private investigators to follow her and found nothing. They now "hired" a doctor to exam her which she just left and apparently he did not xray her, MRI her, and barely touched her back saying she mysteriously developed fibromyalgia and the fact she can't lift her arms above her shoulder are because of this disease that developed and not due to the fact she was t-boned in an accident in which the combined speed was 110 mph and the only reason she lived is because of her air bag.

WHY WHY WHY!!! They are ruining her life! She was a victim of a travler insured driver..she will never play college sports again, she can barely make it through the whole day with out pain... TRAVELERS IS EVIL! THis is not right! Please help me get this company its due! I will go on television, I will talk to reporters, I will do anything!!! This is not right... they should pay for her medical bills so she can go through a day without extreme pain!! Anyone with suggestions please let me know!!!

Apparently, because she has soft muscle damage the insurance company sees this as a pass in which they can get out of paying her on behalf of their client...My sister does not deserve this!!

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Posted by spiderman2 on 2010-03-08:
Does your sister have an attorney? You indicate that she suffered a traumatic brain injury but then you indicate that the injuries are soft tissue injuries. These are two very different things. I would suggest your sister talk with her attorney if she has one and if she doesn't have one, she should find one to help her settle her claim. If this happened 5 or 6 years ago, it is probably far too late to file suit, but a qualified attorney can help your sister negotiate with Travelers.
Posted by Soaring Consumer on 2010-03-08:
In addition to Spiderman's recommendation you may want to consider filing a complaint with your state's insurance commissioner. Their behavior is absolutely unacceptable and they probably spent more on trying not to pay than they would had they just paid what is owed. Just stupid.
Posted by PepperElf on 2010-03-08:
spidey - best answer

i was just listening to an accident-victim attorney advert on the radio. it sounds like something the family should consider
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Travelers Insurance - Your Screwed If Your Hit By One Of Their Insured
Posted by Hit victim on 03/10/2011
Travelers Insurance refuses to pay damages even if damages are written in police report. Police report specifically states their driver was at fault, and that I was NOT. Report also states damages were caused as a result of the accident to sections 3 and 4 of my car, and Travelers only wants to cover section 4. Since section 3 is damage done to passenger rear door, it is obvious why they do not want to cover it, as this would be more costly. This insurance company is rude, and horrible to work with.

They state they try to contact you "multiple" times, even though they only leave ONE message.
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Posted by BEJ on 2011-03-10:
Have you informed your insurance company of Traveler's response. Perhaps you could get your car fixed on your insurance and then they could have the job of going after traveler's.
Posted by MDSasquatch on 2011-03-10:
BEJ is right on target; that is exactly what I had to do when I was plowed by a teenager insured through Erie and I was getting the bumrush
Posted by leet60 on 2011-03-10:
Insurance companies for the "other party" in an accident will ALWAYS try to lowball you. If you have not already done so, as BEJ posted, get your insurance company involved immediately.
Posted by Kurizumaru on 2011-03-11:
You can also sue the other driver for the cost of damages and let him/her figure out how to get their insurance to pay up.
Posted by mike on 2011-07-05:
car was robbed and travllers insurance will not paid my
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Travelers Insurance Company: A vicious, scandalous, agency of crooks
Posted by Watches on 09/24/2009
I got into a wreck with one of Travelers' insurers. It was not my fault to start with, however, the adjuster wanted a tape recorded conversation, then wanted to visit my house. As if I were lying, even though the other party admitted to be at fault, I felt like the adjuster was interrogating me. Then, the adjuster offered pennies for my loss and they're concierge center gave the lowest estimate to fix my car. The estimate they gave would not be half way enough to fix my car. Dealing with this insurance company is a big headache. I feel sorry for anybody who has to deal with them. They will give you the run around and they care nothing for their insurers or the loss claimee's. I think they should be outlawed. So, don't look forward to resolving any claims with Travelers unless you retain an attorney. These people are non caring and ruthless. I would recommend that consumers run far, far, away from this company because they do not have no one's best interest but theirs. I am completely dissatisfied with them and plan to contact The Federal Trade Commission and The Insurance Commission. This is the only way to resolve conflicts like this because these agents don't respond, so a Government official is likely to be able to put fire under ther noses!!!!!!!!
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Posted by Anonymous on 2009-09-24:
Why isn't your own insurance company dealing with them?
Posted by JR in Orlando on 2009-09-24:
Travelers is doing a great job for their insured. You are not the customer, but their enemy. They don't want to pay. You want them to pay. Who ever said they should be nice to you or resolve the issue. Of course, they think you are lying and exaggerating the claim. Wouldn't you if you were in their shoes?

You chose, YOU CHOSE, not to get collision and comprehensive on your vehicle and this is the price you pay for not doing so. If you had, your insurance company would have fixed your car and done all this. Since you chose not to, you have to deal with settling the case and suing if necessary.

If you are asked to give a recorded statement, tell them you want to record it also, so that you have a record of what was said.
Posted by goduke on 2009-09-24:
What makes us think that the OP doesn't have collision of their own?
Posted by jenjenn on 2009-09-24:
I'm sorry, but Geico is the king of crooks.
Posted by JR in Orlando on 2009-09-24:
If the OP had collision, they would not have been as involved in the process of dealing with Travelers. The statement would probably been taken by their own insurance company, who would forward it to Travelers. Also, the op would have gone to their own insurance company for the estimate, not travelers, and would have gotten a more reasonable estimate. This makes me think there is no collision coverage on the op's vehicle.
Posted by MSCANTBEWRONG on 2009-09-24:
The OP's insurance company should be dealing directly with Travlers not the OP.
Posted by JR in Orlando on 2009-09-24:
Your insurance company will only deal with accidents involving the type of coverage you have: If you have no collision, they will not deal with damage to your car or collecting for damage to your car from the other insurance company. It is outside your policy and they have no duty to do so.
Posted by QKC on 2011-05-31:
As someone that works for an insurance company, let me explain why recorded statements are taken. Everyone lies to their insurance company. Common example: each party claims the other merged into their lane. Somebody is lying, but we don't know who, so we just side with our insured. Face to face meetings are common in injuries because again, many people lie. It's disgusting how many people claim injuries from minor, minor accidents. There are so many opportunists who get their bumper tapped at 1 mph in a parking lot and suddenly they are wearing a neck brace and have an attorney. Also, estimates are exactly what their name implies. If the body shop thinks it will cost more to fix the car, trust me, they will call the insurance company. Also, if you get an attorney on a minor accident, you're stupid. They take your money and they draw the claim out for months and months.
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NOT the company to have if you have a DUI
Posted by Rlormor on 08/22/2007
OHIO -- I had Travelers Insurance as my auto insurance coverage from about 2000 - 2007. Mostly, I was quite happy with the premiums. I never had any accident claims, so I cannot comment on the claims service.

However, I received a policy renewal notice from them in August of 2007, as I did every August as my policy always expires at the beginning of September.
Well, they had found that I had a non-accident-causing DUI on my record from December of 2004. I feared that it might eventually show up (there is nothing else on my record), and that I would almost certainly pay a higher premium. I understood that. BUT, they rose me from a yearly premium of about $1600 for 3 OLD cars (a decent rate) to a yearly premium of over $10,600!!! ...A rate hike of over 800%!! I about fell over in my chair when I saw that, and then had it confirmed on the phone. Even the Travelers rep was surprised!

For all of you drivers with a blotch on your driving record, I was able to secure HIGH-RISK coverage from Progressive Insurance Co for LESS than my REGULAR, NO RISK rate with Travelers ($35 per month less!). THAT almost made me fall out of my chair too! :-)

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Posted by Anonymous on 2007-08-22:
All auto insurance companies check DMV records for liability risk assessment.

$1600 for yearly auto premium. Ouch.

I have a 06 BMW and paid $600 (full coverage)with $250 ded. via GEICO.

Time to shop around for another auto insurance company.
Posted by moneybags on 2007-08-22:
But it was YOUR DUI. Better maybe if you didn't drink and drive, even if there was no accident.
Posted by abobo on 2007-08-22:
Let he without sin cast the first stone, moneybags.

Shop around rlomor, maybe you can find something better?
Posted by jktshff1 on 2007-08-22:
Drunks don't need to drive...no sympathy here. you deserve whatever you get.
You don't care about who you may hurt.
That is just not a BLOTCH on your record...you put other peoples lives on the line....you don't care and that statement is justified by your own admission.
sorry, can't say any more.
Posted by Justusryan on 2007-08-22:
here's my stone. stop driving drunk.
Posted by rlormor on 2007-08-23:
It's OK - I can take the stones.
What I did was idiotic.... No excuses.

I'm just laying out the information here for anyone who makes the same dumb mistake.
Posted by jktshff1 on 2007-08-23:
Thanks rlormor...I apologize for the rant
Posted by Anonymous on 2007-08-23:
Rlormor--it sounds like you learned from your mistake, so kudos to you. Are DUI's ever wiped off your record (5 years) like other offenses? Just wondering. FYI--rates vary upon where you live. So it's hard to compare rates with others unless you live in the same city.
Posted by GothicSmurf on 2007-08-23:
Insurance person to the rescue:

Here's my thoughts on this. You got "away" with driving with a DUI on your record for MANY years... I have a feeling that you thought that it wouldn't come up... but insurance companies can AND DO periodic and random checks on their insureds. And it's legal, for reasons like yours. I bet you never disclosed to them that you HAD a DUI.

Also, having "old" cars still doesn't tell me what kind of coverage you could have on your vehicles. I've known people with cars who are over 15 years old with FULL coverage on them. So you could have full coverage, max liablility limits and possibly could have gone from a preffered rate to a substandard rate. There are way too many factors for me to get a clear picture of what's going on.

You could have had other tickets that the insurance company "forgave" unless you got another ticket with in X amount of time that could have bumped it up.

It's an unknown...

And now for my stone: I don't feel bad about them raising your rates. Would you rather pay an additional $10K to an insurance company because of your mistake, or use that same money to pay for the funeral expenses of a person whom you killed while driving drunk?

I used to love getting holier-than-thou drinkers in my agency. I can't tell you how many times I've heard, "Hey, we've all driven drunk at least once in our lives..." My reply had always been, "I've never driven drunk. Ever. And viewing your record it looks like you've done it X times... not just once." The looks were always priceless.
Posted by downingroove on 2007-11-17:
I'm both an insurance agent and a former drunk driver. I will cast no stones- it sounds like you're fully aware of your mistake. I did the whole payback thing- jail, revoked license, fines, rehab, lost insurance, lost vehicle, and every bit was well deserved. I've been sober for 6 years. After getting my license back, I paid pretty reasonable insurance rates through Progressive. And now the DUI is off my record, and I recently obtained insurance through Geico with great rates. Travelers offers great rates as well, though (as mentioned before) there are sooooo many variables: location (if your neighbor is in another zip code, you could be paying a radically different premium), your age, marital status, other household members, their driving records, not to mention your own driving record. I'm actually a little surprised that Travelers didn't just cancel your policy (not just for the DUI, but for not disclosing it), but you are correct that Travelers may not be the best company for "high-risk" operators.

Just a side note- I have a feeling that when most people only have 1 DUI, it just means that they've only been caught once. That was my experience, anyway.
Posted by old fart on 2007-11-17:
Downingroove...I drank heavily from the age of 21 until I was 27. During that time I never had an accident or a ticket, which I can only attribute to the sheerest form of good luck. I have been a friend of Bill W's for 32 years now and say a little prayer every day that I didn't kill myself or someone else. Insurance rates are least of a drunks problems.
Posted by IDIOTIAM on 2008-10-04:
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Beware When Dealing With Traveler's
Posted by 2danes on 08/18/2009
CHARLOTTE, NORTH CAROLINA -- This is an updated in reference to my previous post about Traveler's Insurance. Traveler's gave us a very low ball figure to replace a classic car that was totaled by their insured, We were forced to file a claim with our insurance company. Within 4 days our insurance company came back with a fair offer for the car. Unfortunately our insurance company will now have to sue Traveler's for the money as well as our deductible. They may or may not get the money back and we may be out our deductible if Traveler's refuses to pay. The insurance laws in Georgia seem to favor the Insurance companies NOT the INSURED. Traveler's has been awful to deal with from the beginning.

I would have not problem if this accident had been our fault, but it was not and we may be out $1000 just for being at the wrong place at the wrong time.
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Car Insurance Nightmare
Posted by Larryn on 07/27/2009
This is an email I sent to travelers last week and have received no response. I am hoping after 3 months to finally have my vehicle back this week--
"The accident occurred on May 5, 2009 and my car is still not repaired. The adjuster on the project was less than adequate as he was neither timely nor accurate. The slow response time and approach of one thing at a time resulted in the longest lead time item not be ordered until at least 3 weeks after the accident. I had even contacted Mercedes Benz Corporate directly to try to expedite the new wiring harness but was told that the earliest it would be delivered would be 7/31. Yesterday I stopped by the body shop and I found out the harness came in late last week and the vehicle had to be flat bedded over to the local MB dealer for installation that cost $3000. All toll, as of yesterday the vehicle has cost about $40,000 to repair, required over 200 individual replacement parts and has been unavailable to me for nearly 3 months. When you add in the rental car cost of approximately $5000 that will be reimbursed by the other insurance company (the accident has been deemed 100% the other drivers fault as she admitted to running a red light and was sited by the police at the accident scene) which means the other company is out $45,000 repairing a vehicle with a RETAIL value of $57,190. Initially, and I am working on memory here given the time that has passed, the adjuster wrote the claim for well under $20,000. Because the adjuster was clearly incompetent and failed to listen to either me or the owner of the auto body shop as to the real cost of repairing my truck what has occurred is both a disservice to me as the policy holder and the other insurance company as the cost skyrocketed. You don’t need to be a (supposedly) trained adjuster to realize that the salvage value of a 2008 Mercedes GL320 CDI far exceeds the difference between what it cost all in to repair and the retail value of the vehicle and the both fair and wise thing to do would have been to total the vehicle as I had requested soon after the accident occurred. Even worse is the fact that I will never be convinced that having sustained the kind of damage my vehicle suffered that it will ever drive the same. This has been a total disservice to all involved and I would like someone to follow up with me and explain why this happened and what action will be taken to rectify this. I need this resolved to my satisfaction or I intend to move my policy to another carrier.

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Auto Insurance Adjustment
Posted by STAYAWAYFROMTRAVELERS on 01/17/2008
RALEIGH, NORTH CAROLINA -- I just got insurance with Travelers Insurance Company. I was happy with the rate until I made a stupid mistake of calling them to see whether everything is okey with the papers. It took like an hour of interview with the customer representative and somehow she decided to put my old roommate (I even don't know his name correctly) under my insurance. We were just living in the same condo with separate rooms and bathrooms, and I even did not know that he got a learners permit long time ago. I was frustrated with her adding him under my insurance without my consent. I will hopefully be able to cancel the insurance and get my money back. It would be hard though. I can't believe that these people are still in business.

No wonder they do not accept credit cards since they are doing dirty business! STAY AWAY FROM THEM!!!
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Posted by Anonymous on 2008-01-18:
Something doesn't make sense. I am assuming you are refering to auto insurance. How is your old roommate tied to your car? If the person is no longer your roommate how would Travlers know to add them on to your insurance.

Was your old roomate allowed to drive the car in the past and received tickets or was involved in an accident?

There seems to be more to this story.
Posted by spiderman2 on 2008-01-18:
I agree. I have had roommates in the past and never had them on any of my insurance.
Posted by STAYAWAYFROMTRAVELERS on 2008-01-18:
I agree, it is ridiculous to add him to my coverage. My old roommate has no connection to the car. He never received tickets or involved in an accident. I even did not know he had a learners permit.
Posted by GothicSmurf on 2008-01-18:
If he is living in your house (you have the EXACT same address) and he has a drivers license and no car or insurance, they can legally add him to your policy. The reason is that he has access to your vehicle at any given time. If you are not living together, you'll have to go out of your way to prove it. Perhaps he never changed his address on his permit/license? Nor did you? If you have two DL's listed at the same address and admit to having lived at the same place, they can add him. It's up to you to prove he doesn't. Good luck.
Posted by jenjenn on 2008-01-18:
I have travelers for auto & home owners. I've had great customer services experiences since I switched over...and saved a lot of money to boot.
Posted by Ponie on 2008-01-18:
I like their commercials.
Posted by STAYAWAYFROMTRAVELERS on 2008-01-18:
Many people have the same mailing adress in this country. It is still hard to understand how come he can be forcefully listed under my insurance without my consent. Also, how in the world do and why do I have to prove he moved?
-Don't believe in the commercials either. It is us who are paying for these commercials!
Posted by STAYAWAYFROMTRAVELERS on 2008-01-22:
Update: The company decided to cancel my full coverage and charge me for the highest possible amount of liability. All beacuse my ex roommate did not have enough CREDIT HISTORY :-) Such a lame excuse to rip off a customer. I got insurance from another company and still trying to get my money back from them!
Posted by GothicSmurf on 2008-01-24:
1. You won't get money back from them. You had coverage from them for a specified amount of time. To even consider being able to get money back from them, you'll have to prove your ex room mate is NOT living with you and that no other licensed uninsured drivers are there either.

2. If the other insurance company thinks your ex roommate is living with you, you'll go through it all over again.

3. If the insurance company thinks another licensed driver is living in the household they can and will add them UNLESS YOU can prove they are not living there OR they have other insurance.

4. If you never changed your DL to your new address and your roommate never changed theirs it shows you are living at the same address. Your DL is supposed to have your CURRENT address (with in 30 days of moving)
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Unresolved claim
Posted by Victim Ruth on 12/18/2007
CHEVY CHASE, MARYLAND -- I have just had an experience with Traveler's insurance that was not only frustrating but also profoundly unjust. One of their policyholders hit my brand new car when I was stopped. It was patently clear to the Traveler's employee who came to look at the car that it was not my fault. And yet I could not get Traveler's to act on the claim. After driving around with a damaged new car for 2 and a half weeks with absolutely no cooperation from Travelers I had to go to my own insurance and pay the deductible. I am hoping that my insurance company manages to recover this money but given the Traveler's uncooperativeness there's not guarantee that it will happen.

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Posted by moneybags on 2007-12-18:
Contact your state's Insurance Commissioner.
Posted by GothicSmurf on 2007-12-18:
There is some information missing-

Did the other party contact his insurance? THIS is the big thing. Even if you contacted them and he did not, there is nothing they can do until they get confirmation from the other party.

Sadly though, that is how insurance works and why you have it. If you cannot get the other person to "fess up" you can use your insurance and subro for the dedictable.
Posted by Anonymous on 2007-12-18:
Isn't that how it is supposed to work? Your insurance company works for you, to pay your claim and recoup the loss from the other company. You shouldn't ever have to deal with the other company directly.
Posted by GWbiker on 2007-12-18:
I had the same issue with a State Farm insurance driver who hit my car. After obtaining a police report which listed the other driver insurance info, I directly contacted State Farm to file a claim. It took 30 days, but her insurance company repaired my car to my satisfaction and even furnished a rental car at no cost to me. BTW, the other driver was operating her car while on a suspended license.
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Outrageously rude claims adjusters
Posted by BarbTex on 05/02/2010
Stay away from Traveler's Auto Insurance. I had the worst claims adjuster ever. She was very aggressive, rude, and spent time berating me after my recorded interview concerning the accident. She announced that she was turning off the recorder, then proceeded to blast me! She was very condescending and preached to me about what I had to do to avoid the accident I had been in. How can Travelers put this kind of person on the phone to settle claims? People are upset enough when they have an accident. They don't need claims adjusters verbally attacking them.

I have been checking out complaints and reviews on them since my experience and see that I am not alone. I'll research better before choosing my next Insurance company out my next company.

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Raised Insurance Rates for Hitting Deer!
Posted by Christianmomof3 on 12/29/2009
My husband and I dropped Travelers because they almost doubled our insurance rates because we each hit a deer this year. I thought deer were no fault! Obviously Travelers is just trying to recover the money that they paid out, so the customer looses again! Bye bye travelers. I'm also taking my homeowners policy with me!
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Posted by goduke on 2009-12-29:
I don't think "no fault" means that the insurance doesn't have to pay for it or that the payout doesn't affect your insurance rates. I think "no fault" means that it doesn't affect your driving record.
Posted by Anonymous on 2009-12-29:
If a hail storm is an act of God, I wonder why nature isn't...then again, if you hit a patch of ice and hit someone else, they will site you for failure to control AND raise your insurance rates. It isn't as if the OP could help hitting the deer! Yikes!
Posted by skelly39 on 2009-12-29:
A deer hit should be a comprehensive loss. In effect, it's the same thing as hail damage-not your fault. They raised your rates because everyone's rates are going up. If you have proof that they raised your rates because of the deer hit, contact your state department of insurance.
Posted by Inat on 2009-12-29:
yeah, it is not your fault you hit a deer - unfortunately, they cannot go into subrogation and recoupe repair costs from the deer's insurance agency so they have to cover it with your collision insurance policy
Posted by Hugh_Jorgen on 2009-12-29:
The value of the venison should offset some of the rate increase.
Posted by skelly39 on 2009-12-29:
Inat-your insurance company can't charge you for a comprehensive loss. Animal hits are comprehensive losses. Trust me-my husband's hit everything under the sun that doesn't move, and we've paid for it. Then he hit a deer. Our rates didn't go up a dime. Something else is going on.
Posted by Inat on 2009-12-29:
someone is paying for the repair and its not the deer. Some agencies allow some 'forgiveness' but not all.
Posted by skelly39 on 2009-12-29:
There is no "forgiveness" for a comprehensive loss. It's not a collision loss, and you can't be surcharged for it. You can't go after hail either...
Posted by Anonymous on 2009-12-29:
You each hit a deer? You're supposed to get a hunting license and a rifle.
Posted by skelly39 on 2009-12-29:
Posted by Class Advocate on 2009-12-29:
How did you fit both cars in the Hunting Stand?
Posted by Starlord on 2009-12-29:
I would have cited both of you for failure to control speed to avoid a collision. If there were the diamnond shaped signs with the silhouette of a deer, that should put you on notice there are deer in the area, and you should reduce your speed. Sometimes the posted speed limit is greater than reasonable and prudent, and it is your responsibility to slow down and be aware of your surroundings.
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