HOUSTON, TEXAS -- The initial contact with Travelers to report a roof damage claim was handled very efficiently. An adjuster contacted me the following day and was on site at the scheduled time shortly thereafter. After inspection of the 14-year old roof for hail damage, I was told that there was sufficient damage to warrant a new roof. The adjuster returned to his vehicle to access roof repair costs from his computer, prepared a cost estimate for the roof replacement and provided me with a check for the depreciated value less my deductible.
Once the roof was replaced and I provided Travelers with receipts for installation and associated payment (via scan and email) Travelers emailed me the final reimbursement figures for my review and subsequently notified me that a check was in the mail to cover the remainder of the costs for the roof replacement based on the contractor's final cost for the work. The entire process was handled in a very efficient and professional manner. I would highly recommend Travelers for homeowner insurance.
CARLISLE -- I called Travelers and explained my situation. They gave me a claim number and told me to call a restoration company. They emailed me a list of approved vendors. I called one, they came and removed all water soaked and/or damaged parts of my house. The restoration company's crew was polite and very respectful to me and my home. The Traveler's Claim Representative was fantastic. She called, emailed and completely made me comfortable that things were being taken care of... I have lived in my home since 1971 and never filed a claim before. Because of my experience with Traveler's I be a loyal customer forever.
ALBUQUERQUE, NEW MEXICO -- If you are a senior citizen or someone unable to climb up on a steep roof then you need to stay away from Travelers Home Insurance or cancel immediately. After a windstorm blew off a shingle I called a roofer to repair it. The roofer immediately noticed hail damage. So did the Travelers Adjuster who climbed up verified that there was extensive damage from a storm a few years ago. The Adjuster said that the damage was covered. No problem. Then Travelers reversed their position stating that the damage was more than a year old and therefore I should have climbed up on the roof after the storm (I'm nearly 70 with severe arthritis) and they would not cover the damage!
Funny since a neighbor with Farmers had damage from the same storm and Farmers just replaced his entire roof without question. The roofer told me that he's replaced several roofs in the neighborhood damaged from the same storm covered by other insurance companies and he is floored that Travelers is the only company he's encountered that has refused a claim. So be smart if you're presently "covered" by Travelers or thinking of using them. They will cash your checks fast enough but if you need help they will find a way to walk away. As a Realtor, that's certainly the advise I will give to clients, friends, and neighbors. Travelers, it seems to me, preys on the elderly.
CHEEKTOWAGA, NEW YORK -- Filing a claim was a cinch! It took me less than 10 minutes to file the claim using the app! I received an email the following day along with a phone call from my adjuster. We made arrangements for an appointment, the adjuster showed up as promised, and on time! Once the inspection was complete he immediately emailed me and called me to notify me of the findings. Payment was prompt. I am a loyal Travelers homeowners and auto policy holder and I would recommend them to all of my friends and family.
COLORADO -- I had 2 different accidents within a 2 month period and both were my fault so it was a little embarrassing for me to have to file 2 separate claims with Travelers in such a short amount of time but they were really understanding and helpful and wasted no time in processing my claims and sending me a check for damages to my truck.
CALIFORNIA -- The claims process was very respectful and efficient, my claim representative was caring and thorough. My claim was processed and completed in a timely manner. My representative even gave me a follow-up call once my claim was completed.
I am an insurance agent for many years. I had my automobile and home insured with Travelers and being in the industry, my coverage was quite adequate. Approx. a year ago I was involved in a 4 car chain collision, I was in the middle car between two very large SUVs'. My car was totaled and I was taken by ambulance to the ER of the local hospital. I was diagnosed with a sprained lumbar and whiplash. Given medication. I needed PT and to this date I am still in pain and discomfort, which is quite upsetting to me at times.
From the beginning, the claim was handled horrifically. Since I am knowledgeable with coverage, more than the average layman being in the business, the first thing was I knew I was paying additional premium for Rental coverage. Since Travelers has an " agreement " with Enterprise Auto, I was first given an Economy Car to use. I inquired to them and was told this is the type car they are told by Travelers to give their clients for rental. I knew I was paying in premium for at least a mid size car for rental and had to "insist on it with the first adjuster''. They finally did agree and I had the remaining time with my midsize car for use.
So basically, our clients that we sell the policies to are paying extra for the better rental and if involved in an accident they are not given the proper car type unless the insured insist. This was just the beginning. Most importantly, my PIP was totally mishandled. I was in PT, seeing my doctor for chronic back pain and on medication and almost three times a week, this PIP adjuster would call me on my cell and question me regarding my condition which is very unprofessional... to the point of being a nuisance.
In the midst of my treatment and unbeknownst to me, she decides to “close “the pip file since she claims. I was feeling better. When my doctor, specialist and MRI and x-ray bills had been sent to Travelers, they were not going to pay, since the file had been "closed". I had $100,000 on medical and full tort coverage and at this point all Travelers had paid was about $3,000 in med bills.
After, phone calls to supervisors, management, faxes, letter, most of the bills are finally getting paid but Travelers refuses to allow me to continue to go to PT since they feel my injury should be healed by now. I wish they were right, but unfortunately, I am still suffering with pain and are taking meds to help me go through my day. This whole experience was and has been a nightmare for me. I just feel that they were doing all they could knowing I had excellent coverage and wanted to cut it off as soon as possible.
AS far as anything I agreed with on the handling of the claim was only how quick they settled and paying me for my car which was less than two weeks from the date of the accident. But in doing so, I was told I had to return the rental within 24 hrs... how could I... I did not have a car to drive and since I was injured, was unable to go out and buy one. Once again, I called and explained I had rental for 30 days and needed this time to go out and purchase a car. They did agree with this and gave me I believe a week more... but once again the average Joe would not have known this... I was very very disappointed with this whole handling of this claim... and would not recommend this company based on my experience with them.
PERRY, KANSAS -- My husband and I had a fire in our home and we dreaded the call to the insurance company only because we had heard so many stories about the claims process. Thanks to two wonderful claims agents, our experience has completely changed our attitude. Mike and Sherri from Travelers Insurance went above and beyond our expectations of customer service including their timely follow-up, excellent communication regarding the process and their caring and professional attitude.
Although I was giving them all the credit for our positive experience, they were quick to give credit to Travelers - a company they feel backs them up on doing the right thing and taking care of the customer. We have shared our experience with friends and family and highly recommend Travelers as a solid insurance company who will take care of you when you need it most.