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Travelers Insurance Company Claims Consumer Reviews

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Damage to car claim
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- A school bus side swiped my car. I couldn't identify the specific bus. I didn't have comprehensive coverage and I thought I would have to have the damage fixed out of my own pocket. My insurance adjuster explained to me that I had coverage for property damage caused by a vehicle that was not identifiable. Travelers arranged for a free estimate at Caliber Collision not far from my house. Travelers arranged for a free loaner car. My vehicle was fixed in a short period of time. The damage was around $2000 and all I had to pay was $250. I was really surprised at how helpful and pleasant every one was at both Travelers and Caliber. Just a good experience.

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Business Loss
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Rating: 5/51

ATLANTA, GEORGIA -- We are a landscape architectural/engineering firm in Columbus, GA that experienced a loss of property due to flood damage resulting from pipes that froze and burst in the basement of our historic home business office. The flooding that occurred destroyed over 100+ boxes that contained anywhere from 10-50 (30X42) sheets of drawings, blueprints, design plans for over 160 projects from as far back as 1992. Payment for the basement cleanup would have been minimal and no big deal which ended up being around $4,500.

The real loss was the loss of these hard copy original documents that would have to be found on computer or storage media and reprint those project files. The cost to do just that was estimated at $35,000. Upon our submission of pictures of large wet boxes amassed into a rented dumpster along with our computer file of the named boxes & projects lost, the claims dept paid our claim not due to loss of property, because there wasn't any, but paid our claim due to the loss of our years and years of work documents so that they could be recreated. Thank you Travelers for providing small business with an excellent Business Liability policy that covered the intangibles.

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Claim for Car Repair
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Rating: 5/51

PORTLAND, OREGON -- While traveling south from Okanogan, WA at night a herd of deer decided to cross the highway between our car and northbound traffic. It was totally dark out and in an instant, the road was full of deer. Our car hit three, killing two and the pickup truck going north hit two, knocking one into the side of our car. Our car had severe front end damage, about 8800 dollars. Travelers did a great job in handling our claim, very professional and friendly, and our car was repaired within three weeks. I couldn't believe it. I was very happy with Travelers.

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Claims
StarStarStarStarStarBy -
Rating: 5/51

BOSTON -- My car was parked in a parking lot where I live, and a neighbor ran into the back of it while it was parked. Their insurance company tricked me into allowing them to handle everything and by the time I spoke to him I got my insurance company back I had already let them tow the car. But, the woman was having my claim she was very nice and help me as much as she could and then just handled everything in a timely manner at the mechanic shop so I think I jumped the gun too fast and I really appreciate Travelers support and help me through the whole process. It was wonderful!

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Windshield Broken With a Stone
StarStarStarStarStarBy -
Rating: 5/51

MC KEES ROCKS, PENNSYLVANIA -- The agent was truly concerned and very helpful and explained everything. Very nice dealing with people and a company that cares.

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I Had a Kitchen Fire That Left Noxious Plastic Smoke Throughout the House
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Rating: 5/51

CALIFORNIA -- I had a kitchen stove fire and filed a claim on 12/17/15. An adjuster was here on the 21st. The service was exceptional all through the process. Travelers, especial my claim adjuster gets the highest rating.

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Processing Claims
StarStarStarStarEmpty StarBy -
Rating: 4/51

CONNECTICUT -- Upon having an accident, I called the number given the next day. They immediately took care of the filing and gave me a claim number and connected me to my claim person. The initial claim was great, and the payment was received in a very timely manner. The only problem that came up was the adjuster responding in a timely fashion when a supplement claim had to be filed. This delayed the work on my vehicle. Other than the supplemental problem, I could not have been more pleased with this company.

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Home Insurance Claim
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Rating: 5/51

ATLANTA -- Travelers Insurance was very good to work with on my home insurance claim.

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Auto claim
StarStarStarStarStarBy -
Rating: 5/51

SAN JOSE, CALIFORNIA -- I was in an accident, fairly late at night. Travelers was on the phone with me throughout the initial process. From that point on they were very diligent and thorough keeping me in the loop throughout and taking care of everything so I did not have to worry. Excellent!

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Claims
StarStarStarStarStarBy -
Rating: 5/51

NEW JERSEY -- I was involved in an accident. The guy hit another guy causing him to hit me. He did not have enough coverage to pay for either of the cars so I had to go through my own insurance company even though it wasn't my fault. Travelers was amazing from start to finish, making what could have been a horrible experience a good one! I had over $5,000 worth of damage and my car looks brand new! Thank you Connor and everyone at Travelers!

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Travelers Insurance Company Claims Rating:
Star Star Star Star Half star
4.6 out of 5, based on 94 ratings and
134 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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