Preview Review

Next Review

Travelers Insurance Company Claims Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Roof Replacement Due to Hail Damage
StarStarStarStarStarBy -
Rating: 5/51

HOUSTON, TEXAS -- The initial contact with Travelers to report a roof damage claim was handled very efficiently. An adjuster contacted me the following day and was on site at the scheduled time shortly thereafter. After inspection of the 14-year old roof for hail damage, I was told that there was sufficient damage to warrant a new roof. The adjuster returned to his vehicle to access roof repair costs from his computer, prepared a cost estimate for the roof replacement and provided me with a check for the depreciated value less my deductible.

Once the roof was replaced and I provided Travelers with receipts for installation and associated payment (via scan and email) Travelers emailed me the final reimbursement figures for my review and subsequently notified me that a check was in the mail to cover the remainder of the costs for the roof replacement based on the contractor's final cost for the work. The entire process was handled in a very efficient and professional manner. I would highly recommend Travelers for homeowner insurance.

Replies
Advertisement
My Claim For Water Damage To My Home
StarStarStarStarStarBy -
Rating: 5/51

CARLISLE -- I called Travelers and explained my situation. They gave me a claim number and told me to call a restoration company. They emailed me a list of approved vendors. I called one, they came and removed all water soaked and/or damaged parts of my house. The restoration company's crew was polite and very respectful to me and my home. The Traveler's Claim Representative was fantastic. She called, emailed and completely made me comfortable that things were being taken care of... I have lived in my home since 1971 and never filed a claim before. Because of my experience with Traveler's I be a loyal customer forever.

Replies
Roof Damage Claim
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBUQUERQUE, NEW MEXICO -- If you are a senior citizen or someone unable to climb up on a steep roof then you need to stay away from Travelers Home Insurance or cancel immediately. After a windstorm blew off a shingle I called a roofer to repair it. The roofer immediately noticed hail damage. So did the Travelers Adjuster who climbed up verified that there was extensive damage from a storm a few years ago. The Adjuster said that the damage was covered. No problem. Then Travelers reversed their position stating that the damage was more than a year old and therefore I should have climbed up on the roof after the storm (I'm nearly 70 with severe arthritis) and they would not cover the damage!

Funny since a neighbor with Farmers had damage from the same storm and Farmers just replaced his entire roof without question. The roofer told me that he's replaced several roofs in the neighborhood damaged from the same storm covered by other insurance companies and he is floored that Travelers is the only company he's encountered that has refused a claim. So be smart if you're presently "covered" by Travelers or thinking of using them. They will cash your checks fast enough but if you need help they will find a way to walk away. As a Realtor, that's certainly the advise I will give to clients, friends, and neighbors. Travelers, it seems to me, preys on the elderly.

Replies
Travelers Provided Top Notch Customer Service!
StarStarStarStarStarBy -
Rating: 5/51

PERRY, KANSAS -- My husband and I had a fire in our home and we dreaded the call to the insurance company only because we had heard so many stories about the claims process. Thanks to two wonderful claims agents, our experience has completely changed our attitude. Mike and Sherri from Travelers Insurance went above and beyond our expectations of customer service including their timely follow-up, excellent communication regarding the process and their caring and professional attitude.

Although I was giving them all the credit for our positive experience, they were quick to give credit to Travelers - a company they feel backs them up on doing the right thing and taking care of the customer. We have shared our experience with friends and family and highly recommend Travelers as a solid insurance company who will take care of you when you need it most.

Replies
Advertisement
Homeowners Claim
StarStarStarStarStarBy -
Rating: 5/51

CHEEKTOWAGA, NEW YORK -- Filing a claim was a cinch! It took me less than 10 minutes to file the claim using the app! I received an email the following day along with a phone call from my adjuster. We made arrangements for an appointment, the adjuster showed up as promised, and on time! Once the inspection was complete he immediately emailed me and called me to notify me of the findings. Payment was prompt. I am a loyal Travelers homeowners and auto policy holder and I would recommend them to all of my friends and family.

Replies
Handling of Accident Claim
StarStarStarStarStarBy -
Rating: 5/51

NEW YORK -- After having an accident, I spoke with the claims department and they handled the entire process. Informing me of updates to my claim. I was quite satisfied with the service.

Replies
Auto Claim
StarStarStarStarStarBy -
Rating: 5/51

COLORADO -- I had 2 different accidents within a 2 month period and both were my fault so it was a little embarrassing for me to have to file 2 separate claims with Travelers in such a short amount of time but they were really understanding and helpful and wasted no time in processing my claims and sending me a check for damages to my truck.

Replies
Excellent Resolution Following a Collision. The Agent Was Gracious, Professional and Organized.
StarStarStarStarStarBy -
Rating: 5/51

AVON PARK, FLORIDA -- I backed into a parked car in a parking lot. My phone contact with Travelers was professional, organized and very helpful.

Replies
Advertisement
Great Experience, Good Customer Satisfaction!
StarStarStarStarStarBy -
Rating: 5/51

CALIFORNIA -- The claims process was very respectful and efficient, my claim representative was caring and thorough. My claim was processed and completed in a timely manner. My representative even gave me a follow-up call once my claim was completed.

Replies
Great very efficient and in a timely matter
StarStarStarStarStarBy -
Rating: 5/51

COLORADO -- I was involved in a home invasion. I called the next day, filed a claim with my Insurance and they got right to it and were very helpful in assisting me. It only took about two weeks to receive the insurance check from them. After the experience had just went through they were a breath of fresh air. I would recommend Travelers to anyone.

Replies
Top of Page | Next Page >

Travelers Insurance Company Claims Rating:
Star Star Star Star Half star
4.6 out of 5, based on 110 ratings and
146 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
Product/Services
Compare Auto Insurance Companies