HOUSTON, TEXAS -- The initial contact with Travelers to report a roof damage claim was handled very efficiently. An adjuster contacted me the following day and was on site at the scheduled time shortly thereafter. After inspection of the 14-year old roof for hail damage, I was told that there was sufficient damage to warrant a new roof. The adjuster returned to his vehicle to access roof repair costs from his computer, prepared a cost estimate for the roof replacement and provided me with a check for the depreciated value less my deductible.
Once the roof was replaced and I provided Travelers with receipts for installation and associated payment (via scan and email) Travelers emailed me the final reimbursement figures for my review and subsequently notified me that a check was in the mail to cover the remainder of the costs for the roof replacement based on the contractor's final cost for the work. The entire process was handled in a very efficient and professional manner. I would highly recommend Travelers for homeowner insurance.
CARLISLE -- I called Travelers and explained my situation. They gave me a claim number and told me to call a restoration company. They emailed me a list of approved vendors. I called one, they came and removed all water soaked and/or damaged parts of my house. The restoration company's crew was polite and very respectful to me and my home. The Traveler's Claim Representative was fantastic. She called, emailed and completely made me comfortable that things were being taken care of... I have lived in my home since 1971 and never filed a claim before. Because of my experience with Traveler's I be a loyal customer forever.
ALBUQUERQUE, NEW MEXICO -- If you are a senior citizen or someone unable to climb up on a steep roof then you need to stay away from Travelers Home Insurance or cancel immediately. After a windstorm blew off a shingle I called a roofer to repair it. The roofer immediately noticed hail damage. So did the Travelers Adjuster who climbed up verified that there was extensive damage from a storm a few years ago. The Adjuster said that the damage was covered. No problem. Then Travelers reversed their position stating that the damage was more than a year old and therefore I should have climbed up on the roof after the storm (I'm nearly 70 with severe arthritis) and they would not cover the damage!
Funny since a neighbor with Farmers had damage from the same storm and Farmers just replaced his entire roof without question. The roofer told me that he's replaced several roofs in the neighborhood damaged from the same storm covered by other insurance companies and he is floored that Travelers is the only company he's encountered that has refused a claim. So be smart if you're presently "covered" by Travelers or thinking of using them. They will cash your checks fast enough but if you need help they will find a way to walk away. As a Realtor, that's certainly the advise I will give to clients, friends, and neighbors. Travelers, it seems to me, preys on the elderly.
PERRY, KANSAS -- My husband and I had a fire in our home and we dreaded the call to the insurance company only because we had heard so many stories about the claims process. Thanks to two wonderful claims agents, our experience has completely changed our attitude. Mike and Sherri from Travelers Insurance went above and beyond our expectations of customer service including their timely follow-up, excellent communication regarding the process and their caring and professional attitude.
Although I was giving them all the credit for our positive experience, they were quick to give credit to Travelers - a company they feel backs them up on doing the right thing and taking care of the customer. We have shared our experience with friends and family and highly recommend Travelers as a solid insurance company who will take care of you when you need it most.
HOUSTON, TEXAS -- A school bus side swiped my car. I couldn't identify the specific bus. I didn't have comprehensive coverage and I thought I would have to have the damage fixed out of my own pocket. My insurance adjuster explained to me that I had coverage for property damage caused by a vehicle that was not identifiable. Travelers arranged for a free estimate at Caliber Collision not far from my house. Travelers arranged for a free loaner car. My vehicle was fixed in a short period of time. The damage was around $2000 and all I had to pay was $250. I was really surprised at how helpful and pleasant every one was at both Travelers and Caliber. Just a good experience.
ATLANTA, GEORGIA -- We are a landscape architectural/engineering firm in Columbus, GA that experienced a loss of property due to flood damage resulting from pipes that froze and burst in the basement of our historic home business office. The flooding that occurred destroyed over 100+ boxes that contained anywhere from 10-50 (30X42) sheets of drawings, blueprints, design plans for over 160 projects from as far back as 1992. Payment for the basement cleanup would have been minimal and no big deal which ended up being around $4,500.
The real loss was the loss of these hard copy original documents that would have to be found on computer or storage media and reprint those project files. The cost to do just that was estimated at $35,000. Upon our submission of pictures of large wet boxes amassed into a rented dumpster along with our computer file of the named boxes & projects lost, the claims dept paid our claim not due to loss of property, because there wasn't any, but paid our claim due to the loss of our years and years of work documents so that they could be recreated. Thank you Travelers for providing small business with an excellent Business Liability policy that covered the intangibles.
COLORADO -- I had 2 different accidents within a 2 month period and both were my fault so it was a little embarrassing for me to have to file 2 separate claims with Travelers in such a short amount of time but they were really understanding and helpful and wasted no time in processing my claims and sending me a check for damages to my truck.
CALIFORNIA -- The claims process was very respectful and efficient, my claim representative was caring and thorough. My claim was processed and completed in a timely manner. My representative even gave me a follow-up call once my claim was completed.