Travelers Insurance Company Claims - Page 2

Star Star Star Star Half star
4.5 out of 5, based on 65 ratings and
105 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarStarStarStarStar
Hail Damage Claim was Comprehensive, Timely and Fair
Posted by on
Rating: 5/51
NEBRASKA -- We had extensive hail damage to our property and called immediately. They explained to us what to do if we had water coming into the property and that we would receive a call from the adjuster within the next day or two. We did and because of the amount of claims for this area, we were given a different adjuster from the one who called. They explained that the claims receiving immediate attention were those without roofs...understandable. We received a call shortly and had an adjuster on site within a week. They did a comprehensive evaluation, sent us the claim that same evening! We noticed additional damage after he left which was hard to see on a cloudy day and they were very accommodating, accepting the pictures we sent. We feel they were very fair and any time we had a question, they responded immediately. Some expenses were under calculated and they were very fair in making these adjustments.
     
Read 0 RepliesAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Defective Shingles and Wind Damage Claim
Posted by on
Rating: 2/51
LAWRENCEVILLE, GEORGIA -- I received several notices that the shingles used in our subdivision were defective. I researched the companies and found one was accredited with the BBB and had them come out to inspect the roof. There were cracked and raised shingles all over the house
I called Travelers who came out today with an "impartial" inspector. I have cracked shingles on 3 sides of the house, but not enough to warrant replacing the roof. So while I stood outside in the heat, their adjuster sat in the air conditioned car waiting for the "impartial" inspector to draw out the diagram.

No surprise here........26 shingles are bad, so they will replace just those. Oh, and since my shingles aren't made anymore, I have to get something close so the roof will look patchy.....AND, well of course the cost would be less than my deductible. He kept explaining "their policies" - replace just what is bad and not the entire roof.

By the way, now that is summer, the ones that were raised are stuck back down due to the heat.

So a year from now when there is more damage, it will be less than the number needed to replace the roof since 26 will now be "good". What a disappointment. But they sure have great commercials.
     
Read 0 RepliesAdd reply
StarStarStarStarStar
2 Vehicles Totaled in Flood
Posted by on
Rating: 5/51
BIRMINGHAM, ALABAMA -- Flash floods in Birmingham, AL were unprecedented and hit at 2am with no ability to "see it coming" - and we had 2 cars that were TOTALED as a result. I called Travelers and the claims adjuster in Atlanta was aware of the flooding in AL, was very sympathetic and consolidated the 2 vehicle claims to be reviewed by one adjuster to expedite the process. The claims adjuster, Patricia Hogeland, promptly arrived, was extremely thorough and extremely kind during this very stressful time. She didn't mind us calling her afterwards to ask questions - since we were not thinking very clearly at the time. The claims were entered, adjusted, processed and paid within one week! That was so wonderful since we need the funds to buy replacement vehicles right away. Outstanding customer service! So glad I had Travelers Insurance!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Insurance Claim - Willful Neglect!!!
Posted by on
Rating: 1/51
EDEN PRAIRIE, MINNESOTA -- I have been with this company all my life. Renters and home owners insurances. Then we had hail damage. All houses on my street: houses in front of my house and the house next to me (we share a wall) got full roof replacements from their insurance companies. Except me with Travelers!!! First adjuster did not even go up on a roof, and issued a partial roof replacement only due to the valleys being damaged. Maybe 20% of total roof and labor of 1 hour! This is such a clear case of Willful Neglect, that we are considering sending a letter to the state attorney general.

When we complaint to insurance, their response was "case closed, as you agreed with us". We never did. So, finally the second adjuster came in and they could not come to the agreement with our contractor.

So, now the company is sending a roofing engineer - to make sure that we need a roof replaced or not.

We have been singled out in the whole neighborhood - not even the street. Why my neighbors did not need to go through this? Why me? Simple answer - Travelers Insurance.
     
Read 1 RepliesAdd reply
User Replies:
Soaring Consumer on 2013-10-03:
Another option you have is to file a complaint with your state's insurance commissioner. Also the local news media loves these kinds of cases.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
After Filing a Claim We Were Drop From the Company
Posted by on
Rating: 1/51
GREENVILLE, SOUTH CAROLINA -- I accidentally put a lid on a pot that had oil and chicken nuggets on the stove the oil got too hot and caught on fire. I immediately moved the pot off the burner and turned off the stove. The fire was still coming out around the lid so I got the cast iron skillet and turn it upside down on top of the pot with the lid to snuff out the flames, this did not work. So, I ran and got the kids out out of the house. Then I ran to the kitchen ran in the pantry and got a bag of baking soda picked up a hand full and threw it on the fire. The flames went out but I was left with smoke damage so I file a claim.

They came out and took down the information and they sent a check. But, several months later they dropped our homeowners Insurance. So long story short, I guess I should have let the house burn down. If this kind of thing ever happens again you can bet I will not try and put the fire out. I will let the thing burn.

I'm not going to risk my life to save a house for a insurance company that will drop you like a hot cake for filing a claim. I thought that is what you buy insurance for accidents. Do not take out a policy with Travelers, because if you ever need them they will drop you.
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Insurance Coverage on Freezer
Posted by on
Rating: 5/51
SOUTHAVEN, MISSISSIPPI -- My freezer had stopped working and I had thawed food. I wasn't sure I had coverage but when speaking to a claims representative, I was pleasantly surprised I did. Even though my coverage did not pay for all the spoiled food, I did receive compensation on some of the spoilage. From initially making the claim and talking to the adjuster, I could not have been happier with the service and how I was treated. I believe I got my check within a week of making the claim. I would recommend Travelers to anyone interested in home insurance which treats you fairly and promptly.
     
Read 1 RepliesAdd reply
User Replies:
ok4now on 2013-07-24:
Nice to hear that Traveler's was attentive and treated you right. You always want to use caution when filing a H.O. claim. This will now show up on your CLUE report. This is a data base that all insurance companies share for reported claims. Small frivolous claims show up that could come back to haunt you when shopping for insurance. Knowing this I never submit small claims. My CLUE report is clean. If I have major hurricane damage or a fire then I'll submit a claim. This keeps my premiums low.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Useless Waste of Money
Posted by on
Rating: 1/51
CLEVELAND, OHIO -- When I called Geico for homeowner's insurance quotes, the lowest quote they gave me was for Travelers. The agent convinced me that I need to insure my home for what it would cost to build it, not what it is actually worth. So, I purchased dwelling coverage for far more than my house is actually worth. Six years later, during a storm, the wind blew back the cover on my garage roof and a tree branch fell, knocking a hole in the roof. The claims adjuster determined that I had wood rot in the garage, which weakened the roof. He said if it weren't for the rot, the wind and falling tree branches would not have put a hole in the roof. So, my claim was denied. However, they did give me a little over $100 to fix a gutter and some shingles on the house. He also told me that I had way too much dwelling coverage and needed to reduce it. So, basically, I've been overpaying for six years, my only claim in that time was denied, and now they've increased my rates by about $500 a year because I filed a claim! I asked if I could withdraw the claim, because I haven't cashed the check yet and I'd rather forego the $100 to keep my lower premium instead. But of course, the claim will show up for three years even if I withdraw it, so now I'm screwed. Even if I shop for a new policy, the tiny little claim is going to show and I'm going to be charged an arm and a leg. I'd be better off with no insurance at all!
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Insurance Company
Posted by on
Rating: 5/51
BALTIMORE, MARYLAND -- I switched home insurance to Travelers in 2011 because their rates were lower than my previous insurance company. I wondered about their claim services and believed it would be less than the service I was getting with previous insurance company because it was so much cheaper. In May 2013, I was able to experience their service when a neighbors tree fell into my yard causing extensive damage to our ingrown pool. I was pleasantly surprised from the first call to notify them of a claim to the finalization of the claim and issuance of the check, Travelers service and reliable was OUTSTANDING. Our claim representative went above and beyond an agent's responsibility and made the whole process painless.

As soon as he was assigned, which was immediately, he took over and dealt with the tree removal and pool contractors directly. All this and my annual premium was less than other insurance companies. HIGHLY recommend travelers, great deal financially, reputable claims processors and unbeatable claim representatives who stood by us from beginning to end. If your insurance is up for renewal check into Travelers for great price and unbelievablee service when you need them..
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Fantastic, Sensitive, Thorough, Fast Service.
Posted by on
Rating: 5/51
PORTLAND, OREGON -- I was involved in an accident and everyone I dealt with at Travelers Insurance was absolutely wonderful and made a very stressful situation as easy and seamless to resolve as possible. I've never had such positive experiences with an insurance company in any capacity.

All calls were returned in a matter of a couple of hours, not days as I expected. Email updates were sent regularly as well as unsolicited follow up calls both to tell me what was happening and to check to see if there was anything else I needed.

The service is the kind I would expect at a five star resort, not an insurance company and I could not be more happy with my choice.
     
Read 1 RepliesAdd reply
User Replies:
Alain on 2013-05-10:
Given Travelers penchant for what appears to be frequent generated 'compliments' I am highly suspicious of any good reviews about them.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
One small claim in 15 yrs and now we can't renew
Posted by on
Rating: 2/51
RALEIGH, NORTH CAROLINA -- We have had Travelers for 5 yrs as renters and 10 yrs as homeowners. This year, a large tree fell in our yard and we had a small ($1,000) claim. They were great at handling the claim.

Only issue is, apparently their underwriter's policy is that if you make a claim, that's all fine- you just can't use them anymore.

We received a notice of non-renewal - because we made 1 claim in 15 yrs.
     
Read 4 RepliesAdd reply
User Replies:
ok4now on 2012-11-30:
Did you contact your agent for the specific reason for non-renewal? It's hard to imagine that they would drop a 15 year claim free customer for such a small claim.

I was a 5 year claim free Traveler's customer that just dropped THEM. They whacked me with a $350 rate increase, now they lost a customer. Shopped around and Liberty Mutual gave me a fantastic rate, actually lower than Traveler's before the rate increase.
At Your Service on 2012-11-30:
Ultimately any insurance company considers the value of your premiums compared to the cost of the claims. It's unfortunate that $1000 claims makes them question the value of your patronage, but if they do, just find a different insurance carrier.
kenny f. edmonson on 2012-12-02:
I purchased a homeowner policy from TRAVERELS HOME and MARINE INS. CO. And I paid the required premium. When I had property stolen from my home in Meridian, MS TRAVELERS has refuse to follow the conditions and terms of my policy while acting in bad faith. "TRAVELERS MAY NOT BE THE TALIBAN BUT THEY SURE HAS TALIBANISH WAYS". My advice of experience please do NOT buy any insurance from TRAVELERS and if by chance you have insurance with the drop them and get you some real insurance with an honest company or you will be sorry when TRAVELERS "DEFRAUD YOU" out of your hard earn money just like they done to me. For comments and questions call Kenny F. Edmonson 601-591-4885, email:kennyfedmonson2@gmail.com. THANKS
uhh on 2013-02-21:
Travelers is pulling out of North Carolina
Close commentsAdd reply
Top of Page | Next Page >