AUSTIN, TEXAS -- I had a water heater that was under warranty malfunction in my attic. There was water damage to my ceiling and walls. Travelers and their claims adjuster Sam ** did an outstanding job in handling my claim. They provided everything I needed in a timely manner to repair my house to a pre-loss condition. The communication was outstanding and I would highly recommend Travelers to anyone looking to insurance coverage.
SANTA ROSA, CALIFORNIA -- Our babysitter was in a crash driving our car that seriously injured another party. Travelers Insurance Company was absolutely amazing. Not only did they treat us with respect, kindness and in a professional manner, they did the same for the victim in our behalf. We have only had one very minor experience in forty years with another company, Farmers Insurance, and it was a disaster and why we moved to Travelers Insurance Company to begin with. Thank you Travelers, you have earned our business forever.
P.O. B. 10891, CHANTILLY, 20153, VIRGINIA -- Initially when I filed my claim with Travelers there was a slight disconnect concerning which claims adjuster was assigned to my claim. However, within a day or so it was resolved, and my claim was assigned to a claim representative for the VA-DC Service Center Claim Services, whom after working with her as closely as I have, I believe that she is the best, effective, most efficient, and detail oriented Claim Representatives in the VA-DC Service Center.
Although, she stayed focused on the job at hand, she was extremely compassionate with respect to both my loss and the emotional trauma of my loss, as well as the impending ordeal that from her experience she felt as a single woman, 70 years old, living alone and suffering from PRM/RA that I might encounter. Although, her objective was to process my claim with urgency, she was extremely patient with me. She kept me informed of everything step by step, and assured that I understood what each phase of the process was, and continued to make herself available either in person, by phone, or by email to assure that any and every question that I posed was answered.
But, I had to draw the line when she advised that she would be on vacation and offered to check her Email for any follow-ups I may have had. I insisted that she works hard enough on Travelers time, that I would not allow her to keep that option open to me in that short window that she had for herself to relax.
Subsequently, I unfortunately had a very unsettling experience and was outraged with the poor quality of service that I received from one of their vendors: EVANS Garment and Restoration Mid-Atlantic, who destroyed more than $8,000 worth of my property and marked many of them UNACCEPTABLE so I would have had to pass the loss on to Travelers to pay for garments that they damaged and/or destroyed in their MD Plant.
However, although it was outside of the scope to Travelers responsibility to my claim, with the support and guidance from her manager, in an effort to resolve this arduous dispute, and make me whole, she set-up several meetings with the EVANS Garment and Restoration, VP, which ultimately proved in the end to be of no avail, and my Claim Representative's manager informed me that Travelers values its policyholders and would make every effort to make me whole and offered and agreed to reimburse my loss, and pursue reimbursement from EVANS at their own expense, as well as use the detailed evidence and oversight that I provided to make the necessary internal recommendations within the Travelers chain-of-command to assure that.
Henceforth Travelers Policyholders will not be subjected to the level of gross damage, negligence and mishandling of a claim by a vendor that I suffered from EVANS Garment and Restoration -- whom as an aside represents itself as an ISO 9001 certified company with superior quality management processes. Notwithstanding, none of which at any level of EVANS operations measured up to the performance or administrative management of what I later discovered are used and practiced by older more established, and family owned and operated garment restoration companies in the industry.
MINNESOTA -- Travelers insurance is the most horrible company to deal with. The true measure of a great insurance company isn't how you are treated under normal circumstances but how you are treated when there is a problem. Travelers fails horribly in this respect. I was misinformed and misled as to how my claim would work out when a driver lost control of his car and drove into my garage causing damage to the garage and many things inside the garage. Including a car, motorcycle, and personal property being stored in garage. The car and motorcycle were settled through the car owners company (allstate) without any problems.
I was led (more like misled) to believe that if I went through travelers insurance (my homeowners company), for the personal property part, instead of the car owners insurance company that I would benefit from the replacement cost part of my policy and that travelers would in turn get all of the cost of the claim from the car owners insurance company. With no effect on my renewal rates for going through travelers. Everything went fine at first. Repairs were done. I replaced some of the property (not all). I even received a letter stating that travelers had recovered 100 percent of the claim from the car owners company.
Apparently to travelers 100 percent has a different meaning than to the average person. Because, when I got my renewal notice my annual rate had increased 59 percent. I come to find out travelers is holding me accountable for the replacement cost part of my insurance coverage as they didn't get that portion from the car owners company. It was never told to me that this would happen. So for right around $2000 dollars that travelers didn't recover from the car owners company they were going to raise my rates by almost $600 dollars per year for the next 3 years. I would never have gone through travelers with this claim had I not been misled by them.
Taking the increased rate into account I would have been way better off filing the claim through the car owners company. First off I didn't replace all of my personal property. So I didn't use the full claim. If I would have gone through the car owners insurance company I would have received cash value not replacement cost. But in the long run I would have fared better financially. I would have received only actual cash value but I wouldn't be being asked to pay $1800 dollars over the next 3 years. This amount almost covers the part travelers is holding me accountable for.
Further the last person I spoke to trying to work something out with was a very unprofessional and rude guy to talk to. Also, when I was getting quotes from other insurance companies (I refuse to pay travelers their scam money) all of them were surprised this was handled like this by travelers. One company went so far as to waive the fact that I now had a claim on my record. I am no longer with travelers insurance and don't recommend them for anyone. Avoid travelers insurance they are not customer friendly when you really need them and they won't give you the proper initial information so you can make an informed decision.
I am an insurance agent for many years. I had my automobile and home insured with Travelers and being in the industry, my coverage was quite adequate. Approx. a year ago I was involved in a 4 car chain collision, I was in the middle car between two very large SUVs'. My car was totaled and I was taken by ambulance to the ER of the local hospital. I was diagnosed with a sprained lumbar and whiplash. Given medication. I needed PT and to this date I am still in pain and discomfort, which is quite upsetting to me at times.
From the beginning, the claim was handled horrifically. Since I am knowledgeable with coverage, more than the average layman being in the business, the first thing was I knew I was paying additional premium for Rental coverage. Since Travelers has an " agreement " with Enterprise Auto, I was first given an Economy Car to use. I inquired to them and was told this is the type car they are told by Travelers to give their clients for rental. I knew I was paying in premium for at least a mid size car for rental and had to "insist on it with the first adjuster''. They finally did agree and I had the remaining time with my midsize car for use.
So basically, our clients that we sell the policies to are paying extra for the better rental and if involved in an accident they are not given the proper car type unless the insured insist. This was just the beginning. Most importantly, my PIP was totally mishandled. I was in PT, seeing my doctor for chronic back pain and on medication and almost three times a week, this PIP adjuster would call me on my cell and question me regarding my condition which is very unprofessional... to the point of being a nuisance.
In the midst of my treatment and unbeknownst to me, she decides to “close “the pip file since she claims. I was feeling better. When my doctor, specialist and MRI and x-ray bills had been sent to Travelers, they were not going to pay, since the file had been "closed". I had $100,000 on medical and full tort coverage and at this point all Travelers had paid was about $3,000 in med bills.
After, phone calls to supervisors, management, faxes, letter, most of the bills are finally getting paid but Travelers refuses to allow me to continue to go to PT since they feel my injury should be healed by now. I wish they were right, but unfortunately, I am still suffering with pain and are taking meds to help me go through my day. This whole experience was and has been a nightmare for me. I just feel that they were doing all they could knowing I had excellent coverage and wanted to cut it off as soon as possible.
AS far as anything I agreed with on the handling of the claim was only how quick they settled and paying me for my car which was less than two weeks from the date of the accident. But in doing so, I was told I had to return the rental within 24 hrs... how could I... I did not have a car to drive and since I was injured, was unable to go out and buy one. Once again, I called and explained I had rental for 30 days and needed this time to go out and purchase a car. They did agree with this and gave me I believe a week more... but once again the average Joe would not have known this... I was very very disappointed with this whole handling of this claim... and would not recommend this company based on my experience with them.
NEBRASKA -- We had extensive hail damage to our property and called immediately. They explained to us what to do if we had water coming into the property and that we would receive a call from the adjuster within the next day or two. We did and because of the amount of claims for this area, we were given a different adjuster from the one who called.
They explained that the claims receiving immediate attention were those without roofs... understandable. We received a call shortly and had an adjuster on site within a week. They did a comprehensive evaluation, sent us the claim that same evening! We noticed additional damage after he left which was hard to see on a cloudy day and they were very accommodating, accepting the pictures we sent. We feel they were very fair and any time we had a question, they responded immediately. Some expenses were under calculated and they were very fair in making these adjustments.
LAWRENCEVILLE, GEORGIA -- I received several notices that the shingles used in our subdivision were defective. I researched the companies and found one was accredited with the BBB and had them come out to inspect the roof. There were cracked and raised shingles all over the house. I called Travelers who came out today with an "impartial" inspector. I have cracked shingles on 3 sides of the house, but not enough to warrant replacing the roof. So while I stood outside in the heat, their adjuster sat in the air conditioned car waiting for the "impartial" inspector to draw out the diagram.
No surprise here... 26 shingles are bad, so they will replace just those. Oh, and since my shingles aren't made anymore, I have to get something close so the roof will look patchy... AND, well of course the cost would be less than my deductible. He kept explaining "their policies" - replace just what is bad and not the entire roof.
By the way, now that is summer, the ones that were raised are stuck back down due to the heat. So a year from now when there is more damage, it will be less than the number needed to replace the roof since 26 will now be "good". What a disappointment. But they sure have great commercials.
BIRMINGHAM, ALABAMA -- Flash floods in Birmingham, AL were unprecedented and hit at 2 am with no ability to "see it coming" - and we had 2 cars that were TOTALED as a result. I called Travelers and the claims adjuster in Atlanta was aware of the flooding in AL, was very sympathetic and consolidated the 2 vehicle claims to be reviewed by one adjuster to expedite the process. The claims adjuster, **, promptly arrived, was extremely thorough and extremely kind during this very stressful time.
She didn't mind us calling her afterwards to ask questions - since we were not thinking very clearly at the time. The claims were entered, adjusted, processed and paid within one week! That was so wonderful since we need the funds to buy replacement vehicles right away. Outstanding customer service! So glad I had Travelers Insurance!
EDEN PRAIRIE, MINNESOTA -- I have been with this company all my life. Renters and home owners insurances. Then we had hail damage. All houses on my street: houses in front of my house and the house next to me (we share a wall) got full roof replacements from their insurance companies. Except me with Travelers!!! First adjuster did not even go up on a roof, and issued a partial roof replacement only due to the valleys being damaged. Maybe 20% of total roof and labor of 1 hour! This is such a clear case of Willful Neglect, that we are considering sending a letter to the state attorney general.
When we complaint to insurance, their response was "case closed, as you agreed with us". We never did. So, finally the second adjuster came in and they could not come to the agreement with our contractor. So, now the company is sending a roofing engineer - to make sure that we need a roof replaced or not. We have been singled out in the whole neighborhood - not even the street. Why my neighbors did not need to go through this? Why me? Simple answer - Travelers Insurance.
SOUTHAVEN, MISSISSIPPI -- My freezer had stopped working and I had thawed food. I wasn't sure I had coverage but when speaking to a claims representative, I was pleasantly surprised I did. Even though my coverage did not pay for all the spoiled food, I did receive compensation on some of the spoilage. From initially making the claim and talking to the adjuster, I could not have been happier with the service and how I was treated. I believe I got my check within a week of making the claim. I would recommend Travelers to anyone interested in home insurance which treats you fairly and promptly.