EDEN PRAIRIE, MINNESOTA -- I have been with this company all my life. Renters and home owners insurances. Then we had hail damage. All houses on my street: houses in front of my house and the house next to me (we share a wall) got full roof replacements from their insurance companies. Except me with Travelers!!! First adjuster did not even go up on a roof, and issued a partial roof replacement only due to the valleys being damaged. Maybe 20% of total roof and labor of 1 hour! This is such a clear case of Willful Neglect, that we are considering sending a letter to the state attorney general.
When we complaint to insurance, their response was "case closed, as you agreed with us". We never did. So, finally the second adjuster came in and they could not come to the agreement with our contractor. So, now the company is sending a roofing engineer - to make sure that we need a roof replaced or not. We have been singled out in the whole neighborhood - not even the street. Why my neighbors did not need to go through this? Why me? Simple answer - Travelers Insurance.
GREENVILLE, SOUTH CAROLINA -- I accidentally put a lid on a pot that had oil and chicken nuggets on the stove the oil got too hot and caught on fire. I immediately moved the pot off the burner and turned off the stove. The fire was still coming out around the lid so I got the cast iron skillet and turn it upside down on top of the pot with the lid to snuff out the flames, this did not work. So, I ran and got the kids out out of the house. Then I ran to the kitchen ran in the pantry and got a bag of baking soda picked up a hand full and threw it on the fire. The flames went out but I was left with smoke damage so I file a claim.
They came out and took down the information and they sent a check. But, several months later they dropped our homeowners Insurance. So long story short, I guess I should have let the house burn down. If this kind of thing ever happens again you can bet I will not try and put the fire out. I will let the thing burn. I'm not going to risk my life to save a house for a insurance company that will drop you like a hot cake for filing a claim. I thought that is what you buy insurance for accidents. Do not take out a policy with Travelers, because if you ever need them they will drop you.
SOUTHAVEN, MISSISSIPPI -- My freezer had stopped working and I had thawed food. I wasn't sure I had coverage but when speaking to a claims representative, I was pleasantly surprised I did. Even though my coverage did not pay for all the spoiled food, I did receive compensation on some of the spoilage. From initially making the claim and talking to the adjuster, I could not have been happier with the service and how I was treated. I believe I got my check within a week of making the claim. I would recommend Travelers to anyone interested in home insurance which treats you fairly and promptly.
CLEVELAND, OHIO -- When I called Geico for homeowner's insurance quotes, the lowest quote they gave me was for Travelers. The agent convinced me that I need to insure my home for what it would cost to build it, not what it is actually worth. So, I purchased dwelling coverage for far more than my house is actually worth. Six years later, during a storm, the wind blew back the cover on my garage roof and a tree branch fell, knocking a hole in the roof. The claims adjuster determined that I had wood rot in the garage, which weakened the roof. He said if it weren't for the rot, the wind and falling tree branches would not have put a hole in the roof. So, my claim was denied.
However, they did give me a little over $100 to fix a gutter and some shingles on the house. He also told me that I had way too much dwelling coverage and needed to reduce it. So, basically, I've been overpaying for six years, my only claim in that time was denied, and now they've increased my rates by about $500 a year because I filed a claim! I asked if I could withdraw the claim, because I haven't cashed the check yet and I'd rather forego the $100 to keep my lower premium instead. But of course, the claim will show up for three years even if I withdraw it, so now I'm screwed. Even if I shop for a new policy, the tiny little claim is going to show and I'm going to be charged an arm and a leg. I'd be better off with no insurance at all!
BALTIMORE, MARYLAND -- I switched home insurance to Travelers in 2011 because their rates were lower than my previous insurance company. I wondered about their claim services and believed it would be less than the service I was getting with previous insurance company because it was so much cheaper. In May 2013, I was able to experience their service when a neighbors tree fell into my yard causing extensive damage to our ingrown pool. I was pleasantly surprised from the first call to notify them of a claim to the finalization of the claim and issuance of the check, Travelers service and reliable was OUTSTANDING. Our claim representative went above and beyond an agent's responsibility and made the whole process painless.
As soon as he was assigned, which was immediately, he took over and dealt with the tree removal and pool contractors directly. All this and my annual premium was less than other insurance companies. HIGHLY recommend travelers, great deal financially, reputable claims processors and unbeatable claim representatives who stood by us from beginning to end. If your insurance is up for renewal check into Travelers for great price and unbelievable service when you need them.
PORTLAND, OREGON -- I was involved in an accident and everyone I dealt with at Travelers Insurance was absolutely wonderful and made a very stressful situation as easy and seamless to resolve as possible. I've never had such positive experiences with an insurance company in any capacity. All calls were returned in a matter of a couple of hours, not days as I expected. Email updates were sent regularly as well as unsolicited follow up calls both to tell me what was happening and to check to see if there was anything else I needed. The service is the kind I would expect at a five star resort, not an insurance company and I could not be more happy with my choice.
RALEIGH, NORTH CAROLINA -- We have had Travelers for 5 yrs as renters and 10 yrs as homeowners. This year, a large tree fell in our yard and we had a small ($1,000) claim. They were great at handling the claim. Only issue is, apparently their underwriter's policy is that if you make a claim, that's all fine- you just can't use them anymore. We received a notice of non-renewal - because we made 1 claim in 15 yrs.
PENNSYLVANIA -- Handled our auto claim after we were re-ended and other party's insurance, while having received the claim by their customer, their adjuster simply did not return calls. Travelers offered to send their adjuster out or have us stop by the concierge's office with auto shop. While we took the truck to the dealer, the concierge's shop offered to get it in & get the work done ASAP if they dealer couldn't because we were leaving on vacation in a few days. Our claim representative was wonderful! She kept on top of everything on our end. Only after we had the repair work done & paid for by Travelers, did the other adjuster finally call. Travelers later informed us that the other insurance claimed full responsibility & took care of the costs.
TUCSON, ARIZONA -- Two of my bicycles were cut from their lock and stolen from my house several months ago. Both bicycles were gifts from my father and were worth a lot of money and had a bit of sentimental value to them. (one of them was my brothers who recently passed way) I called travelers not sure if they would even cover it. Sure enough they handled the claim beautifully and had a check in my hand in less than a week. It didn't replace the feelings of being cheating or taken advantage of, but it did ease the pain let me buy new bikes for my family. Can't thank them enough. **
RICHMOND, VIRGINIA -- On June 25, 2012, a fast moving storm ripped through the Richmond VA area uprooting a neighbor's red oak tree that landed on our house doing about $10,000 worth of damage. The very next day, our Travelers insurance adjuster was at the site to assess the damage. Part of the damage was to a custom built patio fence that had an expensive milled top rail. He told us his records didn't show such a railing and allowed only for a standard rail so he went to another site that showed a similar custom piece for colonial house restorations and was able to allow for the difference in price we would have to pay for replacement. He then asked us if we lost any food in the refrigerator.
We told him it was negligible. He said, "You'll have to eat out for a couple of days." He allowed for $350 for that. He then went to his car and came back with a check minus a small deductible enabling us to pay the tree experts 3 days later for the removal of the tree and to engage a contractor who was able to come and repair most of the damage before we left 2 weeks later for vacation. A claim for damage done to my new Subaru several years ago was handled in a similar professional manner with a warranty. We cannot say enough about the excellent service from Travelers and highly recommend this company for insurance.