Travelers Insurance Company Homeowners Insurance Consumer Reviews - Page 2

Had two unfortunate hail storms back to back. Company was extremely understanding and fair to work with. Very responsive and timely.

TEXAS -- Travelers is awful!!! I escrow my insurance and taxes and Travelers sent back three checks to my mortgage company and made me pay my premium out of pocket, then told me it is up to me to get my money back from the mortgage company!!! They have already applied it to my escrow. I have my auto and jewelry insurance with them also, they are totally incompetent.

GLEN FALLS, NEW YORK -- Travelers is blatantly and fraudulently denying my claim for hail damage to my roof in spite of overwhelming evidence of such damage. In April 2008 every roof in my neighborhood sustained hail damage. All my neighbors (including the entire new townhouse development behind me) had to have their roofs replaced due to hail damage. Travelers admits I sustained hail damage… to the vents on my roof.

They have even sent me a check for $232.55 for "repairs due to hail damage." However, according to Travelers, the hail was very selective. While it damaged my vents, it did not damage my shingles. I can only assume thousands of little old men in derby hats were out there holding their red umbrellas over my roof... but not over my vents.

Travelers claims the damage to my roof was caused by "heat blistering," a condition resulting from inadequate venting... even though Travelers contradicts their own assertion by admitting I must have vents since these vents were damaged by the selective hail. Further, heat blistering damage would have to come from underneath the shingles, not from on top as the damage to my roof. Three roofers have given their opinions that I do not and could not have heat blistering, that the damage is due to hail.

I have submitted to Travelers 2 estimates from reputable roofing companies in this area which estimates assert that the damage to my roof was caused by hail, but Travelers continues to deny my claim. I am a senior citizen, female and single. I believe I am the victim of discrimination. I would like to make contact with other people who have had similar experiences with Travelers with the proposed goal of a class action lawsuit for discrimination and damages. If you have been thus victimized and fall into the above-referenced categories, please post to this website.

KNOXVILLE, TENNESSEE -- My wife and I had bundled auto (2 cars) and homeowners insurance with Travelers in Knoxville for ten years. We have never made a claim or missed a payment. Neither one of us has even had a traffic ticket in longer than that. We moved to a new house and gave Travelers our new information. Somehow they failed to activate the homeowners policy, so we were unknowingly uninsured for five months. They never attempted to contact me, and it was sheer dumb luck that I called about something else and found out.

Recently I got a traffic citation, and Travelers cancelled my auto insurance. "It's our policy not to insure anyone with a citation in the last five years" an underwriter told me. "We'll be happy to give you a quote in five years. Unbelievable! I asked if my wife's auto coverage would remain intact, and I was assured by two different representatives at different times that she was covered. Then they send me a large bill for changes to the homeowners policy... when I called they told me it was because our bundle had changed.

Screw that! I switched everything over to the new insurer that had my auto coverage. In doing so, my premiums dropped $1,200 a year! When the new coverage was in effect, I phoned Travelers to cancel the remaining policies... and was told that we had no auto policy, that they had cancelled my wife's insurance for MY traffic incident in MY car. I was never informed of that either by word or in writing. So she was without auto insurance for two and a half months. Although it's all in the past now, it still makes me livid to think how Travelers lied, cheated, and abused myself and who knows how many other customers.

WASHINGTON, DISTRICT OF COLUMBIA -- I am outraged by my experience over the past five months regarding Travelers Property Claim **. The claim is for damages caused by the explosion of a water heater in an upper unit in my condominium building. The uncontained water spillage resulted in serious damages to my apartment as well as to five other units. Whereas the condominium building's master policy insurance assessed and partially settled some of the damages in two weeks, it took my Travelers insurance two weeks to simply show up and another five months to have a knowledgeable person contact me by telephone.

And this only happened after I issued a complaint to a Traveler's VP, Eric Nelson, on Thursday, November 14th. In addition to unacceptable customer service – including twice losing my receipts and contractors information -- Travelers tried on several occasions to obtain the terms of the settlement with the condominium building's master policy insurance from my building manager without asking me first. The manager refused to share this private information and advised Travelers to contact me.

I do understand the need for Traveler to investigate the claims and support the efforts. However, I find the act of trying to secure clients' private data from a third party unprofessional and unacceptable. I was outraged when Travelers replied: “This is a procedure often used by our insurance claim representatives, and considered natural part of the Investigation.” I have been a loyal customer of Traveler Insurance for several years through my car and homeowners' insurance. I expect better quality service. Instead, I received poor quality services at a time when I needed them to deliver the service for which I paid. I trust this complaint will be investigated and remain open to answer any questions.

Traveler's Insurance got us to switch over to them and approved our coverage. They asked to increase the home coverage by over $20,000.00 We agreed and signed up. Well they send their inspector out and decide that to replace this home from a total loss will take more than $60,000 more than the home was valued at PRIOR to the market crash of 08. Talk about unrealistic. Funny thing is, it appears to be an industry wide tactic at the moment as my parents just got hit with the same tactic where their $60,000.00 home is now valued at $175,000.00. This is an unethical company that I am leaving and will not do business within the future.

To agree to coverage, then send a letter saying if you disagree with our calculations and do not want the additional coverage, please call - then you call and dispute their evaluation - and are told you have no choice but to pay the extra money. Just wrong. I agree to be covered to X amount. If the replacement cost of my house exceeds that amount, then guess what... I assumed the risk. Any other act by the insurance company is frankly extortion.

OKLAHOMA -- Tornado in Oklahoma this week and everyone is getting their houses repaired and their displacement taken care of EXCEPT those that have the great misfortune of having TRAVELERS!!! Don't, don't, don't, ever get Travelers insurance!!! Did I mention don't get Travelers insurance??? Neighbors houses are getting their new roofs in and damage repaired, but not us, no, we have damage and mold (plus my daughter has asthma and the mold is very bad for her), etc, but they are denying us whenever and whatever they can!!!

They originally approved us to stay in a hotel and then a few days changed their mind and we won't get reimbursed for what they said they approved!!! And the list goes on!!! I will be on a campaign against this company for the rest of my life!!! I have NEVER seen such poor service from any company in my entire life!!!

I rarely complain about any business and I am understanding of mistakes and occasional poor service, but this takes the cake!!! Please, someone put this evil company out of business!!! I really wish I had read the reviews on insurance companies back when I bought my house, they are rated one of the lowest in satisfaction and one of the higher ones for complaints!!!

NEW JERSEY -- Travelers were very helpful in the initial call when my wife and I decided to change insurance companies. We were in the process of trying to save a couple of dollars and they seem keen on helping as with most companies. In any event just after ONE month their underwriting department did a reevaluation of the homes and found that the cost to rebuild would be twice as much as they originally quoted in addition to a $395k home it would cost them over a million dollars to rebuild... Yes 1 million dollars... To say the least when we made the switch we saved $600 a year at least that's what we thought!

We called and they simply said it is what it is! We're now in the process of seeking new insurance quotes! This business practice STINKS! Bait you in with a low quote and stick it to you 30-60 days later... Hope you found this helpful and not becoming a victim to TRAVELERS!

HARTFORD, CONNECTICUT -- I would like to formally make a complaint against Travelers Insurance, Corporate Headquarters as the parent company, located in Hartford, CT. My complaint concerns consumer fraud along with consumer disrespect, derogatory treatment, negligence and discriminatory practices imposed upon me by Traveler's Insurance.

To briefly explain the situation, I had a home owner's protection policy for rental property with Traveler's Insurance for an estimated two years. During the first 15 months I had not rented the property out to tenants. Once the property was Renovate I rented it in December of 2010. The tenants were evicted for non payment of rent shortly after they moved in. After gaining access to the property massive vandalism had been done by the tenants causing extreme damage and destruction to my property. A criminal report was filed.

Travelers Insurance is not compliant with the terms of the policy they sold me. They have denied my claim using unrelated exclusions that were never presented in my policy and that do not apply to this situation. Travelers should not be allowed to create or add exclusions from other policies or from a corporate handbook and apply them to my policy or that of any other consumer in order to avoid paying on a claim. This constitutes insurance fraud. I was sold one thing and something different was delivered. Also if you check their sales and customer service department, along with the website, Travelers insurance marketing practices also lead to fraud in this case.

I have Travelers Home owner insurance through Geico. It's over 8 months since I had a house fire (January 2009) and to this day (9/30/09) Travelers still hasn't finished settling my claim. Travelers are so cold and unfeeling. I've been through a real tragedy, a hardship. I have not been able to live in my house these past 8+ months. The stress from all of this has been making me sick.

I made it this far only because of help from friends and family. I couldn't afforded to pay for the reconstruction / repairs myself but even if I could've I was told that I can't make repairs in case they need to re-inspect the property. So I'm at Travelers mercy, which they've shown me none. I've even filed a complaint against Travelers Insurance Co. and the adjuster with the NYS Ins. Dept. but all they did was forward my complaint to Travelers.

Travelers weren't concerned. It seems that the NYS INS. Dept. have no real power or they don't care. About 3 weeks ago I received partial payment for my claim, so I've started repairs. I hope by next month, before the winter comes, I'll be back home again and maybe the claim will be finally settled. Travelers are the worst insurance company I've ever seen. The Travelers agents seem caring at first when they want your business, but watch out should you have a claim. I learned the hard way. Once this claim is finally settled I'm changing Insurance companies. I've had enough.