KNOXVILLE BUSINESS CENTER PO BOX 59059 KNOXVILLE, TENNESSEE -- While having my wife treated in San Antonio, Tx for Ovarian cancer on May 14, 2010, I was involved in an auto accident caused by another vehicle. The other vehicle crossed 8 lanes of traffic, hit a school bus with children on it, and then slammed head on into my car disabling it. I had been called by the hospital treating my wife that she was on the verge of expiring. After calling 911, and checking the children on the bus a lady who witnessed the accident drove me on to the hospital while my son stayed at the scene of the accident to handle the paper work. Within the hour my wife had passed away.
When I contacted Travelers Ins about the need of a rent car, for which I had paid coverage, to drive back home to Mansfield, Tx and to follow the transportation of my wife's body back home, I was told by Travelers that even though my policy covered rental coverage, until disposition of fault was established, I was on my own and no reimbursement was to be expected if I leased a car prior to a determination of fault. I paid a man $150 to bend the fenders off my front wheels, had no headlights or brake lights and drove the car 300 miles home in a rain storm.
After no less than 15 phone calls to Travelers, including the agent that sold me the policy, 14 days later my car sits in my driveway awaiting authorization for repair and still no rental car. Look elsewhere for automobile coverage. These people only want your money up front and have no desire to serve their customers when the need arises. Anyone wanting to follow up on this situation please feel free to ref my policy number ** with Travelers... Look elsewhere for coverage my friends!!!!!
This is a follow up to the statements above. Finally on June 01.2010... 17 days after the accident noted above, I was finally authorized a rental car for which I had paid for in my Traveler's policy coverage originally. Also 17 days after the event I was told by Travelers I could I have my heavily damaged car delivered for repairs. Although they acknowledge that that USAA Policy number ** was totally at fault as noted above for impacting and heavily damaging my car, and that policy holder had full coverage, I would still be held liable for a %250.00 deductible.
Again, I repeat... Find some othe Insurance company to do business with Travelers Auto Insurance will not be there when you need them nor will they honor their policy obligations. They're only there for your premium... Again my policy number is **. My policy is up for renewal 6/12/2010. I will not be renewing with Travelers AND HAVE ALREADY SELECTED A REPLACEMENT INSURANCE COMPANY.
HARTFORD,, CONNECTICUT -- I have had Travelers insurance for 10 years on my home, cars I live in Vermont. Until now I have never filed a claim at my home. I have done many repairs on my home instead of calling in a claim, garage roof leaking water pipe in the wall breaking.
My wife noticed a large wet stain in our bedroom roof I felt the tiles and they were wet, so I went upstairs to our storage attic area and I fond water damage on the boxes, floor, now I have 2 roofs that connect but are separate from the main roof. They were additions built long before I bought the house. I'm only wanting the addition roofs fixed 2 20x20 sections not the whole roof.
So I call the insurance company and was told as long as the estimate does not go over 3200$ no inspector / adjuster is required send the estimates and the work can begin. great I thought. So I called 2 company's the first was a little company run by him and his wife who is struggling because he is a small independent no crew company does the repairs himself. So his estimate comes in at 3k.
The other company comes in a marked truck and 3 guys that all just came from a job so they stopped to do the estimate before going home. Company has been in business for years good references quality work dealt with many insurance company's. He writes the estimate for 3,111$ and explains that all will be fixed new tin/damaged insulation and bedroom roof tiles.
2 days later I get a call from said insurance company wanting to know why their difference in price. Then all of a sudden they want to send an inspector out (lie #1 all estimates were under 3,200 was told no inspector needed) so this barely out of college shows up and proceeds snow ball me. He now all of a sudden is an expert on roof repair and an expert in fluid dynamics. Thanks to an insurance company run training is OPINION. "Was it leaking a long time and thus may not be covered?" I said of course the water has to soak through the insulation first before it seeps into the bedroom tile.
The snow/ice had been sitting on the roof due to the ice dam for a few weeks now as luck has it. It's warm and it's all melted so evidence of all the buildup is gone. Still ice under the tin and old roof proving its leaking under the tin. He said they may PAINT over the rusted tin and fix some flashing that's about it never mind the water damage to the insulation and mold risk of an asthmatic wife.
So because I choose a reputable company over a one man band company I sit water seeping cause more damage and I am told I can not attempt to correct waiting knowing it will be denied after 10 years of paying more than enough to pay for the whole roof 5 times over. so much for a friendly old Englishman with an umbrella he closed it eating his crumpets with pockets full of my money saying so long chap thanks.
Well 6 months they paid 700$ and then hiked my rate and my mortgage went up 5% because of them. We called and they said they would adjust our policy in other words give us a lesser policy to bring it back to where it was so I pay the same and get less than I had before. So to recap I paid 3200$ to fix the roof and they gave me 700$ and raised my rate... after 10 years of home and my cars with them I more than paid my fair share to these crooks. They are crooks.
INDIANAPOLIS, INDIANA -- We had a hail storm this past year that was bad enough to prompt repairs in the area. After several roofs went up in the neighborhood we called a contractor. He said He saw damage that needed repaired. Our adjuster came out and said our roof was too steep to walk. He was offered all the necessary safety equipment needed to inspect my roof. He said no and that He would have an answer no latter than 3 days. No call from anyone until we called. Apparently an engineer was hired and we were not notified. Travelers will not call you until you call them. They should be called Voice Mail Ins. We even called customer service and they could not get a hold of the adjuster or the supervisor. We finally heard an answer 1 month and 2 weeks later. They seem confused when you ask them what the issue is. There was over a dozen homes inspected, approved, and new roofs installed in my neighborhood in the same time it took them to get an answer. Their whole back bone is that engineer report. They feel that answers everything, yet the report says in our opinion. They decided that we should replace each shingle that was damaged, approx. 10. Minor, but it is damage. There was other damage on screens, caps, and down spouts that was minor and overlooked when discussing fixing all damage. Travelers is well trained in avoiding the issue and avoiding responsibiltiy. Customer service is definitely non existent. My broker tried to get a hold of them and he was bounced around and ended up in a mess of voice mails. I have heard similar things from customers in my neighborhood. One neighbor said it had been over a month as well and that he was going to have to re-measure because he used pencil and it got wet and he could not read his writing. Really! I'm better off switching Insurance co. and waiting for the next storm and get another opinion and inspection. Must be nice to be an adjuster and not inspect damage and make your own conclusion. By the way, the engineer is about $1500 a pop. What do you think he is going to say. Like the contractor said, engineers get paid to say no. UNBELIEVABLE!
DALLAS, TEXAS -- We were with travelers homeowners insurance for 20 years and with in that period of 20 years we only made claims for no more than 4 times. Our problem began with the roof as to where due to a branch falling on it the roof began leaking. We contacted travelers and they send us money to only cover partial roof, which was not enough. We hired Florida Universal Roofing in Orlando Fl and they did such a horrible job that our roof started leaking again in the same place. Travelers didn't want to hear about it and even after we put up a new roof travelers cancel our policy. This company is no good, I am sorry but they are not worth it. We pay in 20 years for there services and they pass that up and just cancel like that. Is like they want to pocket your money and when it comes to a claim they don't want to give and do the right thing. Thankfully we were able to come across a way better homeowners insurance who saw nothing wrong with our new roof which we ended paying with our own money. I would not recommend travelers to anyone.
FRESNO, CALIFORNIA -- While my truck was sitting in a parking lot (minding it's own business) some fool demolished most of the driver's side when he hit it with an ATV. Traveler's paid to have it fixed, regardless of whether the fool that hit it had insurance or not. Traveler's attempted to get reimbursed by the fool and HIS insurance company. Of course, he initially claimed not to have any insurance, then his insurance declined to pay but at least my truck is fixed. I believe Traveler's is still trying to get reimbursed through legal means. This is why I have insurance and why, due to idiots like the jerk that hit my truck, it's also expensive for everyone else. However, that's also why my truck is fixed. Thanks, Traveler's!!!
CHULA VISTA, CALIFORNIA -- On December 18, 2014, a sewage line backed up in adjoining condo. The sewage came out through my bathroom pipes. The HOA called in their workers. The cleaning company mishandled everything. This company wouldn't show up to do the work. Failed to remove contaminated articles. There was 2 months of disastrous work. My Travelers Insurance agent, Mr. Adams stood up for me and called company daily/ weekly to force this company to do the work correctly. I'm a pulmonary patient that had to be removed from situation for my safety. The Travelers Insurance put me up in a very nice hotel for two months. I would recommend Travelers to anyone who needs insurance. Hassle free service with kindness on top, that's what my experience was like with Mr. Adams, Travelers' Insurance agent.
Rebecca Two White Horse Gaines
HUNTSVILLE, ALABAMA -- Traveler's mailed me a letter dated 11/25/14 that I received on 12/01/14 saying that my broker/agent ended their business relationship for property-casualty personal insurance. They said that my policy will not be continued on 12/30/2014. However, I spoke to a Traveler's representative on 12/3/2014 to find out if I could have my policy transferred directly to Traveler's without a local agent. I was told by the representative that due to the claim filed earlier this year I was in higher tier and could not continue services with Traveler's. My complaint is that Traveler's could have notified me earlier of this decision with the reason. Instead of sending me some b.s. letter blaming my local agent for ending their relationship. I had less than 30 days to find new coverage.
I had been with Traveler's almost 5 yrs with only 1 claim from this year. They did pay for the repairs which was great. However, their premiums were through the roof and lack of honesty for cancelling my policy really sucks!!
The good news is that I found a new insurer with equivalent coverage as Traveler's for less than 1200.00 a year that Traveler's was ripping me off!!!
WINTER PARK, FLORIDA -- I inquired with Travelers about 'special events insurance' for my wedding day and within 15 minutes I had my policy emailed to me and paid in full. I ended up needing to purchase the insurance through the venue, so when I called back to cancel the policy, the reps told me since it was paid in full, usually they do not give refunds but to submit an email to their underwriting department. This worried me, as usually it takes a long time to receive a response (if you receive one at all) from these departments- but I was PLEASANTLY surprised to receive a response within 20 minutes and they offered me the cancellation since I would not need the services. Great customer Service!!! If ever I need insurance in the future- I will be going to Travelers.
Thank you again.
DALLAS, TEXAS -- We lost our home to a fire on April 4, 2013 which started in the middle of the night in the attic above our second floor master bedroom.
My husband and I lost everything except the pajamas we were wearing...all clothes, shoes, jewelry, my wedding dress my engaged daughter was going to be wearing...everything. Everything that wasn't burned was damaged from all the water and smoke. Thankfully, other than some burns my husband sustained, my husband and I and our two children, who were still at home, were alright. We did, however, lose a pet.
During this very dark time in our lives Travelers was a blessing beyond words. There is not enough we can say about how great our content's person, Peggy was. she was always quick to respond, fair in our settlement and I could always count on her to give me insight into how to navigate some of the murky issues we were facing.
When people ask me what would I would tell others after going through this here is my response:
HOUSTON, CONNECTICUT -- I have been confronting Travelers Insurance for almost 5 years now. After agreeing to conservative treatment since 1992 without any issue with date of injury, cause of injury or anatomical site of injury they now drop coverage. In 2008 my condition had deteriorated to were more radical and of course more expensive treatment was suggested. They went into “delay, deny and wait for him to die” mode. Even though in the past they offered a settlement and paid for conservative treatments, now they dispute date of injury and anatomical site of injury and completely dropped coverage. They denied change of physician after I moved 1000 miles. They denied post-op medication following a pre-approved procedure. CI Analyst denied travel reimbursement because she couldn't find location on Bing Maps and claims 143 X 56.5 = 81.02 and 81.02 X 2 =160.40! They have ordered and paid for four (4) M.R.I.s in attempts to deny coverage. They use disreputable physicians and reference M.D.s who are not in practice. They make fraudulent claims about my case. They refuse to put in writing what they say in a telephone conversation. In a just world this treatment would be criminal.
My condition has now deteriorated to the point that I am totally disabled and in constant pain. I have been unable to seek employment and was forced to move from my home. Because of my disability, my physical and emotional health have seriously deteriorated and I am on the verge of a breakdown. I am amazed how their employees can spend their days ruining peoples lives and sleep at night. I wonder what their excuse will be when they meet God.