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Travelers Insurance Company Consumer Reviews - Page 2

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Vehicle insurance claim related to a theft.
StarStarStarStarStarBy -
Rating: 5/51

TAMPA, FLORIDA -- Our truck was stolen during a business trip. Travelers responded quickly and provided us with alternate transportation during the claim review period and followed up with a reasonable settlement. Every representative that we had contact with were considerate as well as efficient. I would highly recommend them. Thank you, Travelers.

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Satisfied
StarStarStarStarStarBy -
Rating: 5/51

I submitted the claim and the adjuster came the next day and settled the claim.

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Auto Accident - Damage
StarStarStarStarStarBy -
Rating: 5/51

ST.AUGUSTINE, FLORIDA -- I do not think that there is anything that could have been done better. Their representative was both very professional and extremely knowledgeable while being friendly and reassuring. Kudos to Travelers!!

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Good Overall
StarStarStarStarEmpty StarBy -
Rating: 4/51

HUNTSVILLE, ALABAMA -- Overall a good experience in our time of need. All of my questions were answered.

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Tree on Our Roof
StarStarStarStarStarBy -
Rating: 5/51

NORTHFIELD, MINNESOTA -- A tree fell on our roof and it caused external and internal damage to our house. Our agent was prompt and there was a little delay in fixing the roof due to scheduling problems.

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Great
StarStarStarStarStarBy -
Rating: 5/51

TOMBALL, TEXAS -- They didn't always return my calls, but they always kept me informed when Holden Roofing tried to add additional claims in my name to them. Very unprofessional roofing company!

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Freezing Pipes
StarStarStarStarStarBy -
Rating: 5/51

RICHMOND, VIRGINIA -- We had freezing pipes during the winter blast of February that damaged the ceiling and destroyed the interior of our home. Travelers was there for us when we needed them and they worked with us every step of the way to return our home to a better situation that it was before. We had excellent communication with our adjuster and we are very happy and proud customers of Travelers.

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Auto Accident Claim and Rental
StarStarStarStarStarBy -
Rating: 5/51

MARIETTA, GEORGIA -- I had a minor accident on a Sunday, took the car to the concierge on Monday morning. Arrived 45 min prior to my appointment and offered to wait. Connie handled my case and I was in a rental and out the door before my actual appointment time. My car was repaired and ready for pickup two days later! I have used Travelers for autos and homes 80s and would not dream of using another insurer. They really take care of you.

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Angry since July 2011.
By -

GLENS FALLS, NEW YORK -- I just turned 18 in November, so when I got my first car in July, I had trouble finding the cheapest company. I finally found a broker (Barry Scott, Central Ave) that put my into the NYS Insurance "pool", where I was picked up by Travelers at a nice $278 a month for minimum coverage (that was sarcasm by the way, but I'm a young male, I get it). My parents don't drive, by the way. Problem number one soon occurs. Since I was under 18, I needed an adult to be co-signed on the insurance. I finally got my dad's name on the registration, something I didn't know was possible, and handed it in to the broker and got it faxed to Travelers. OK, pretty stressful but I got through it.

Things went well for the next few weeks, around October, until I started getting letters from Travelers stating I owed $3,195 or I wouldn't have insurance, along with a letter from the DMV stating they never received my electronic binder... come to think of it, I never received PROOF OF INSURANCE. Whatever. A bit confused. I call my mom and she sends me receipts of her payments, in fact, she paid until December 2011. I head to the broke and find out that Travelers picked up my uncle on the policy (I live with my uncle, turns out he was picked up on the policy with no notice given at all).

The broker calls Travelers and they calmly explain how all they need is a copy of my uncles proof of insurance and he'll be removed and they'll send the electronic binder in the mail to the DMV (had to be done within 7 days or my license was to be suspended). Frustrated, but I got through it.

November 25th, today: I come home from working a stressful Black Friday to 2 lovely letters, one from Travelers stating I owe $446, an imaginary $446 might I add, since my Mom has paid until January 2012, which she has proof from, and a letter from the DMV with the lovely words "Suspension Order" in bold and all capitals. Lovely timing to get the letter, with Travelers being closed on the weekend (can't call them) and the DMV being closed over the weekend (have to miss classes on Monday morning to head to the DMV to explain everything).

I'm officially confused, as they send no letters explaining what's going on. Everyone's lost, even my broker, yet my Mom has paid her money and my license is being threatened with suspension. Travelers, you really know how to turn a nice guy into a jerk. Happy Holidays, you confusing, greedy pigs. Never will I refer business your way and I'm changing companies as soon as possible.

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Unbelievable!
By -

Here's a doosey for you. I think this apply to both the workers covered by Travelers and, their clients. BEWARE!!! Since this claim is till ongoing and, I do not trust these people at all! I am only going to give the overview and not get too specific. I was injured on the job and the claim was accepted as compensable some years ago. Since that time I have had a major back surgery, approved by Travelers.

Now, here's where it gets... strange to say the least. I have had to file multiple times, and will again here shortly, with my state's Workers Compensation Court in order to get Travelers to pay MILEAGE! Yes, MILEAGE! They have taken literally MONTHS to pay and only after having to go to mediation. They did not dispute that they owed it or that it was correct. They simply would not pay! This even after their attorney was basically given the claim to handle! LOL

Now, even stranger is that I offered to settle this claim. They offered me less than $2,000.00 out of the gate. This was to cover all medical expenses pertaining to my back for the next 30 years or so. Keep in mind I am still seeing a 2 doctors and on 3 different medications for the back.

Now, that's just a slap in the face yes? Well, get this... since they wouldn't even be reasonable nor let me see a pain doctor I went ahead and asked their surgeon to take out my hardware in an effort to get a better result on the pain. He petitioned the adjuster and lo and behold... it was APPROVED! Now, please explain to me why an insurance company would NOT pay even 1/2 of a settlement offered for me to pursue pain relief on my own and for them and their client to get completely out from under the claim but WILL approve a surgery that will cost over $150,000.00 + and potentially, could be MUCH more in the long term? Are they not out to SAVE money?

I can only guess at the reasoning behind this. And, if you have any ideas let me know. But, it must be either the adjuster is over-worked and simply not paying attention; that they are aggressively trying to drive up premiums on their clients(this is a major nationwide company in this case); or, they are simply hoping that I either back out of the surgery or, they wish to cause me pain for some reason. WATCH OUT for these guys! No matter the reasoning, or lack thereof, behind this absurd claim handling? They are a menace to both the injured worker and the companies they insure.

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Travelers Insurance Company Rating:
Star Star Star Half star Empty star
3.7 out of 5, based on 37 ratings and
69 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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