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Travelers Insurance Company Consumer Reviews - Page 2

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Homeowners claim
StarStarStarStarStarBy -
Rating: 5/51

HARTFORD, CONNECTICUT -- Claims adjuster came, reviewed damage and wrote up report. Gave me a check. Very smooth, effortless.

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Vehicle insurance claim related to a theft.
StarStarStarStarStarBy -
Rating: 5/51

TAMPA, FLORIDA -- Our truck was stolen during a business trip. Travelers responded quickly and provided us with alternate transportation during the claim review period and followed up with a reasonable settlement. Every representative that we had contact with were considerate as well as efficient. I would highly recommend them. Thank you, Travelers.

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Satisfied
StarStarStarStarStarBy -
Rating: 5/51

I submitted the claim and the adjuster came the next day and settled the claim.

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Auto Accident - Damage
StarStarStarStarStarBy -
Rating: 5/51

ST.AUGUSTINE, FLORIDA -- I do not think that there is anything that could have been done better. Their representative was both very professional and extremely knowledgeable while being friendly and reassuring. Kudos to Travelers!!

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Good Overall
StarStarStarStarEmpty StarBy -
Rating: 4/51

HUNTSVILLE, ALABAMA -- Overall a good experience in our time of need. All of my questions were answered.

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Tree on Our Roof
StarStarStarStarStarBy -
Rating: 5/51

NORTHFIELD, MINNESOTA -- A tree fell on our roof and it caused external and internal damage to our house. Our agent was prompt and there was a little delay in fixing the roof due to scheduling problems.

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Great
StarStarStarStarStarBy -
Rating: 5/51

TOMBALL, TEXAS -- They didn't always return my calls, but they always kept me informed when Holden Roofing tried to add additional claims in my name to them. Very unprofessional roofing company!

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Freezing Pipes
StarStarStarStarStarBy -
Rating: 5/51

RICHMOND, VIRGINIA -- We had freezing pipes during the winter blast of February that damaged the ceiling and destroyed the interior of our home. Travelers was there for us when we needed them and they worked with us every step of the way to return our home to a better situation that it was before. We had excellent communication with our adjuster and we are very happy and proud customers of Travelers.

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Auto Accident Claim and Rental
StarStarStarStarStarBy -
Rating: 5/51

MARIETTA, GEORGIA -- I had a minor accident on a Sunday, took the car to the concierge on Monday morning. Arrived 45 min prior to my appointment and offered to wait. Connie handled my case and I was in a rental and out the door before my actual appointment time. My car was repaired and ready for pickup two days later! I have used Travelers for autos and homes 80s and would not dream of using another insurer. They really take care of you.

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Angry since July 2011.
By -

GLENS FALLS, NEW YORK -- I just turned 18 in November, so when I got my first car in July, I had trouble finding the cheapest company. I finally found a broker (Barry Scott, Central Ave) that put my into the NYS Insurance "pool", where I was picked up by Travelers at a nice $278 a month for minimum coverage (that was sarcasm by the way, but I'm a young male, I get it). My parents don't drive, by the way. Problem number one soon occurs. Since I was under 18, I needed an adult to be co-signed on the insurance. I finally got my dad's name on the registration, something I didn't know was possible, and handed it in to the broker and got it faxed to Travelers. OK, pretty stressful but I got through it.

Things went well for the next few weeks, around October, until I started getting letters from Travelers stating I owed $3,195 or I wouldn't have insurance, along with a letter from the DMV stating they never received my electronic binder... come to think of it, I never received PROOF OF INSURANCE. Whatever. A bit confused. I call my mom and she sends me receipts of her payments, in fact, she paid until December 2011. I head to the broke and find out that Travelers picked up my uncle on the policy (I live with my uncle, turns out he was picked up on the policy with no notice given at all).

The broker calls Travelers and they calmly explain how all they need is a copy of my uncles proof of insurance and he'll be removed and they'll send the electronic binder in the mail to the DMV (had to be done within 7 days or my license was to be suspended). Frustrated, but I got through it.

November 25th, today: I come home from working a stressful Black Friday to 2 lovely letters, one from Travelers stating I owe $446, an imaginary $446 might I add, since my Mom has paid until January 2012, which she has proof from, and a letter from the DMV with the lovely words "Suspension Order" in bold and all capitals. Lovely timing to get the letter, with Travelers being closed on the weekend (can't call them) and the DMV being closed over the weekend (have to miss classes on Monday morning to head to the DMV to explain everything).

I'm officially confused, as they send no letters explaining what's going on. Everyone's lost, even my broker, yet my Mom has paid her money and my license is being threatened with suspension. Travelers, you really know how to turn a nice guy into a jerk. Happy Holidays, you confusing, greedy pigs. Never will I refer business your way and I'm changing companies as soon as possible.

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Travelers Insurance Company Rating:
Star Star Star Star Empty star
3.8 out of 5, based on 36 ratings and
68 reviews & complaints.
Contact Information:
Travelers Insurance Company
One Tower Square 4GS
Hartford, CT 06183-9079
866-336-2077 (ph)
860-954-3956 (fax)
www.travelers.com
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