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Travelers Insurance Company - Page 4

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4.2 out of 5, based on 83 ratings and
121 reviews & complaints.


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Best darn customer service
Posted by on
ERIE, PENNSYLVANIA -- I have had travelers auto insurance for over 13 years and have only had a few broken window claims that they handled quickly, with exceptionally courteous service. However, I had purchased my home about 4 years ago and have never had any home claims. Recently, we discovered that Items had been stolen from our home, of course I had no Idea as to what to do. I call travelers and the explained every step that I needed to take, ie; call the police and file a report, make a list of items missing, find any receipts for the items I could and submit the list and receipt via fax. I followed the instructions and spoke with another representative who walked me through their processes and within 2 weeks, had a check covering the losses.

Traveler's has the best customer service agents that I have ever dealt with. No automation and the representatives are located in America and speak English. No better insurance service exist in my book. I strongly recommend Traveler's to anyone seeking an insurance provider.
     
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At Your Service on 2011-10-30:
Really good to hear of the recommendation.
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Why bother with insurance if they just say "no"
Posted by on
My basement got quite wet during the hurricane so Travelers came out to inspect. The inspector spent about two hours (!!) drawing a map of my basement floor where the carpet was and taking photos of everything.

I finally heard from them much later saying nothing was covered. I'm told that the only way water damage is covered is if you have a sump pump which failed.

Why did they bother coming out instead of just asking if I have a sump pump if that's the rule? Makes no sense.

And on top of that, my sister also had water damage from the hurricane and got everything approved and she also has Travelers! What's up - different rules for different agents?

I'm so annoyed - 13 years of paying and this is my first claim and now they say it's denied.
     
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spiderman2 on 2011-09-14:
Different insurance polices have different coverages. Unless you have specific flood insurance coverage, damage from flooding is not going to be covered. Damage from a burst water pipe would be covered. Travelers write many different kinds of policies with many different levels of insurance. Your sister probably has different coverage than you do. Contact your local government agency and see if you can apply for help from FEMA or your state disaster assistance agency for damamges.
virgina_tide on 2011-09-15:
I share your pain re Traveller's - while it is true the owner is responsible for knowing what is covered and what isn't, it's no easy thing to wade through the language of a policy, and having to be an expert as these insurance companies blow a lot of smoke. I've had Traveller's for years, both rental and homeowner, and the first time I filed a claim for water intrusion into my basement it was denied (I knew flooding wasn't covered, but groundwater intrusion?) I took that incident as a warning to get someone else. As far as I can tell, after a careful reading of my policy, pretty much nothing reasonable IS covered, there are too many exclusions. What a bunch of BS. I've had Traveller's because of their association with GEICO (which I am happy with) but JD Powers lists Traveller's as having one of the lowest rates of customer satisfaction. I've worked with people who suffered losses from Hurricane Katrina and got slap-in-the face offers of 10 cents on the dollar, I've never seen people so traumatized (of course, most of these people paid on their policies for years). What a con the insurance industry is.
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2008 Honda
Posted by on
No one wants to use insurance. I am 69 and I have been driving 53 years and I have had insurance with a number of companies. I have had Travelers for the past 15 years, homeowners and auto. I have had several claims and I have always been impressed with their speed, their system and most of all their professional staff. They are always helpful, caring and well trained. I would not consider changing companies. I find that they seem to think about their customers and their customers needs. They make everything customer friendly. The repair shops seem to like working with Travelers as well. My Son has had Travelers homeowners and auto for the 15 years as well.
     
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Travelers insurance
Posted by on
GEORGIA -- As a small business we obtained work comp insurance from Travelers. Although in the same business for 37 years, because we formed a new incorporation Travelers considered us a "new business" and charged us 47% on the wages. According to the Georgia State insurance commissioner, the rate should not be more than 23%. Travelers promise was that after they ripped me off for 3 years the rate could drop to about 19%.
After paying these outrageous rates for 2 1/2 year one of my employees got injured. We filed the accident to Travelers and before we even got any correspondence on this accident, we received a letter that they had canceled my coverage 4 months prior, although I received a request for payment for that year, after their so called cancellation notice, paid it in time and my check was cashed by Travelers.
We went to court and the judge ruled we complied, paid in time and did have coverage, Travelers appealed this decision of witch we don't have a decision yet.
As soon as we filed the claim, Travelers put us on the "non compliant" list disabeling us to obtain insurance from a different carrier. Resulting in having to close my business and 8 people losing their income.
Travelers insurance is a dishonest, lying, unprofessional and crooked insurance company. Stay away from them and report any negative experience with them to BBB, insurance commissioner of your state and sites like this.
     
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If you have Travelers Insurance you will be sued
Posted by on
Tavelers Insurance of St. Pauls offers a cheap limited Liability insurance that will cost you out of pocket. Why. They have a strategy of not responding to claims at all. They ignore and don't call back. They are not in the office and other excuses to not recognize a claim. This adds cost to the Attorney's and filing fees, and other costs for this reason.
So, guess who pays? YOU!!!!
when people loose their income and can't afford their bills. They will come after you. Promise.
So, if you think you are saving money. You are better off parking the car and walking.
This is an FYI. Think about it before you go cheap. It costs too much.
     
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Anonymous on 2009-09-26:
What is your complaint? Why are people such cheap skates then complain about the cheap service they get? YOU GET WHAT YOU PAY FOR.
Starlord on 2009-09-26:
When I was injured on the job in California, Traveler's was our insurance carrier. I was in Personnel after I got out of the hospital to fill out some paperwork, and I spotted what appeared to be a check on the Personnel Director's desk. Having done some typesetting, I can read upside down and backwards. It was indeed a check, from Traveler's for my orthopedic surgeon and hospital bill, in the amount of $50,000. I was quite pleased they settled the bill so quickly.
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Rental care blues
Posted by on
My car was hit while parked, the other person had Travelers for insurance. I had and appraiser come out and do an estimate. He asked me where I planned on taking it, I told him a local shop. He said good that shop is in our network, I asked him if I could take it on Monday. He said sure. I went to the shop on Monday nothing was ready, I called the claims person I had,,,, voicemail out til Tues. press 0 to reach someone in my department. The guy gets on I tell him I am at the shop with no paper work I need the claim number and rental car confirmation. He gives me both and I am on my way. The next day the original claims guy calls me an tells me you are in a 3 day rental. Anything outside of 3 days I would have to pay for. I asked him why and what happened? He told me I should not have taken the car there without paperwork (understandable). But why wasn't I informed of this prior to this, the communication has broken down somewhere. I asked to speak with a manager, she was rude right off the bat. She asked me "why would you take a car to the shop without any paperwork, that just doesn't make since to me." My original claims person was not at work so I assumed that was the delay. I told her the appraiser told me it was OK for me to take it to the shop on Monday, she replied "he meant the following Monday not the 1st Monday." How was I supposed to know? Now we have elevated tempers, she ends the call with you just have to eat the cost of the additional rental days. She also asked me "why didn't you read your paperwork sir." I informed her that I received the email on Tuesday after the fact. I asked her what could I have done different form my perspective she replied, "I don't know sir." She insist that her personnel informed me of the 3 day rental. I insisted they did inform me, after the fact.
Clearly this is a case bad communication between the insurance company and I. With all the variables on their side I felt they should have picked up the bill.
     
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MSCANTBEWRONG on 2009-08-13:
Insurance companies will do anything to get out of a claim or minimize it.
Anonymous on 2009-08-13:
Exactly correct. Now they can say that you agreed to only 3 days.
Anonymous on 2009-08-13:
Why isn't your own insurance company dealing with them? I realize that Massachusetts is a no-fault state, but is it really that much different in other states? I have never, ever, had to talk to an insurance company other than my own.
PepperElf on 2009-08-13:
not always ms - my company actually does good stuff (state farm)

when some jerk broke my side window with a rock, I filed a police report and my insurance company patched me through to a repair company that was open that day (Sunday).

and when a loose shopping cart hit my parents' minivan the insurance company (same as mine) contacted the store to discuss libility
saj80 on 2009-08-13:
I agree with Ken; I have never had communication regarding a claim with anyone other than my provider, regardless of fault.
MSCANTBEWRONG on 2009-08-13:
I guess I shouldn't have said ALL...I was speaking figuratively. You're right Pepper! Actually mine's pretty helpful as well. (Safeco)
Anonymous on 2009-08-13:
I, too, agree Pepper. State Farm has come through for me when I've needed them to be.
PepperElf on 2009-08-13:
=)
laklisa on 2009-08-13:
yep, two thumbs up for State Farm!
DebtorBasher on 2009-08-13:
I have Statefarm insurance for my car and rental and I wouldn't trade them for any other company. Anytime I've had my car towed (I'm covered for towing), all I do is send in my tow receipt and in three days, I have my full reimbursement refund in my hand.
Nohandle on 2009-08-13:
This is about Travelers not State Farm but I also have State Farm and have never had a problem with the few claims I have ever had with them. Many have posted complaints about State Farm but I personally have never received anything but excellent service.

You stated Madtraveler the other person had Travelers Insurance. What insurance company do you use? Did I miss it here? I would have called my State Farm agent and he would have taken it from there.
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House fire in Sandy Springs
Posted by on
GEORGIA, GEORGIA -- My Ford Expedition self ignited on Feb. 23, 2009. This was due to a faulty cruise control switch. My garage was totaled, we have extensive damage to our kitchen, home office, carpets and furnace.
Travelers sent Parker Young out to access the damage and to board up. They did an initial cleaning and said that the kitchen cabinets needed to come out and that the furnace needed to be replaced. Upon meeting with our adjuster they changed their opinions entirely. Parker Young took pictures of the condition of our home which includes cabinets which sat wet for two weeks until the inspectors could evaluate the cause of the fire.
David Keen took pictures of our furnace filter which was filthy with soot and an oily substance. I called for copies of the pictures and they mysteriously cannot locate them. Do not use anyone on their preferred list! Our adjuster
sent us a check for 1/3 of the damages. Travelers was going to PAINT and repair a kitchen ceiling with soot, multiple holes and water damage. I have refused this amount and have hired a public adjuster to handle our claim. Our cabinets are falling apart, stovetop is rusted from the fire hoses and the carpets and furnace are seriously damaged. Although we have documentation from experts in each area, Travelers is refusing to honor them. It is now July 17 and we are still living in a home and unable to cook. The burned and toxic insulation remains in our attic and we have air cleaners running all over the house.
The adjuster's boss and his "experts" are coming out next week to "review" the damage. The adjuster's boss has NEVER even been to this property. I am sick to my stomach that any insurance company would do this. We pay $4500.00 per year for replacement coverage.
     
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Soaring Consumer on 2009-07-17:
I suggest that you start with contacting your state's insurance commissioner. If he can't get them to pay you, it sounds like you may need a lawyer to sue the insurance company.

I am also wondering if Ford has liability for the defective part.
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StarStarStarStarStar
Totaled car
Posted by on
Rating: 5/51
WALHALLA, SOUTH CAROLINA -- The representative was very understanding and very helpful. I have no complaints and it was handled in a timely manner. I would recommend Traveler's Insurance to everyone.
     
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StarStarStarStarStar
New Client; Big Claim; No Problem
Posted by on
Rating: 5/51
CHANTILLY, VIRGINIA -- Changed insurance carrier to save money. Within a month as a new customer with Travelers Insurance, lightning fried our house generator. Thinking we would be on our own to make an "unnecessary" and costly repair, we filed a claim anyway. In 2 weeks, we were reimbursed. A week after that, we enjoyed listening to the hum of our generator during yet another power outage. With Travelers, there's no place like home!
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
The Worst Home Insurance Company Ever!
Posted by on
Rating: 1/51
I have had Travelers Insurance for over 15 years without a single claim. I recently had a pipe burst with flooding and they not only refused to cover it, but canceled my insurance after they told me they were not covering it. They did not even have the decency to inform me. I found out from my bank / lien holder on the house. This is the WORST company. I strongly advise you to SWITCH if you have them.
     
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