I ordered a package from an online store. I got overnight shipping because we were having Christmas in my family the next day (right now). So, from my little trusting heart, I thought that I would have the package the next day as I was promised. The package was to come to New Mexico. Instead, it flew from Dallas, Texas... to Louisville Kentucky... THEN to Albuquerque New Mexico. And when is it going to get here? Four days from now!!!!! I will NEVER use UPS willingly again. This is the crappiest customer service I've ever been given. If they say it's overnight shipping, OVERNIGHT IT. Especially when overnight shipping costs an arm and a leg to get.
Once reliable UPS overnight service is no longer reliable. Twice in the last month - once when I sent a package overnight, and once when I was awaiting receipt of a sensitive medical device overnight - UPS failed to deliver. The first time, a birthday present was sent within TX overnight. It was left at a shipping vender in Frisco, TX and, according to that vender, UPS failed to pick up packages that day from the site.
The second time, a sensitive medical device needed by a patient was sent from Dallas to near Nashville with overnight delivery guaranteed. Sent on a Thursday, it arrived the following Monday. The explanation was that it was "missed" in the Fort Worth UPS center. Then it sat in a truck all Sat & Sun in Nashville. UPS is no longer a reliable shipper, and joins the ranks of the USPS. Oh, and good luck trying to talk to a human being when you call in for help finding your delivery.
GREENBANK, WASHINGTON -- An intimate New Year's Eve celebration centered around live Maine lobsters was ruined by UPS's inability to do the one thing for which they exist. The lobsters had been shipped (at an outrageous cost) for overnight delivery and the status was "out for delivery" from 9:00 A.M. till 10:30 p.m., at which time it changed to "rescheduled" for delivery 2 days later. My guests' celebration was ruined, the lobsters arrived dead and the shipper (who HAD done their job) is out a ton of money. Hopefully the shipper will change another shipping company.
NEW YORK, NEW YORK -- I rented a laptop with a retail value of $2000 USD and wanted to ship it back to the company I rented it from. I went to the UPS store on 134 east 43rd street NY NY 10017 to get help filing out the shipping documents. The owner filled the label for me and I signed it, at no moment did she tell me to declare a value on the laptop. Little did I know that if the item you're shipping gets lost and you haven't declared a value to it when shipping you will not be reimbursed for the value of the item. Guess what!? The laptop was "lost" and now I'm filing complaints everywhere and anywhere that I can to get the money back!!!