United Parcel Service Overnight Delivery

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Overnight shipping
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I ordered a package from an online store. I got overnight shipping because we were having Christmas in my family the next day ( right now). So, from my little trusting heart, I thought that I would have the package the next day as I was promised. The package was to come to New Mexico. Instead, it flew from Dallas, Texas....to Louisville Kentucky....THEN to Albuquerque New Mexico. And when is it going to get here? Four days from now!!!!! I will NEVER use UPS willingly again. This is the crappiest customer service I've ever been given. If they say it's overnight shipping, OVER NIGHT IT. Especially when overnight shipping costs an arm and a leg to get.
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Skye on 12/17/2011:
If you ordered the package yesterday, overnight delivery would be for Monday. They ship overnight business days, which are Monday through Friday. So overnight delivery would have the package to you Monday.

The only way you would have received it today, would be if you had chosen UPS Overnight Saturday delivery. This is more expensive, but worth it for those times you need Saturday delivery.
drugdoc121 on 12/17/2011:
Another part of this may be that they may guarantee overnight delivery but some state that this is once the item is in stock. Also, "processing" can also take a day or two, thus they may overnight ship, but that starts after their "processing" time has ended.
SteveWiginowski on 12/17/2011:
What I don't get is that it's in New Mexico today, but you won't get it for 4 days from now (Wednesday). Is there something I am missing about that?

As the others said, it depends on when the order was placed and realized by the online store that you ordered from. An order placed at 9 AM and an order placed at 4 PM might not be shipped on the same day, depending on the business.
trmn8r on 12/17/2011:
This is a combination of everything people have stated.

First, it was impossible for you to receive this today if you ordered it yesterday, and you used overnight delivery. You would have had to have chosen Saturday delivery, because "overnight" only applies to M-F delivery.

Has the package been received by UPS yet? Delivery on Wed doesn't make sense if it has - call the 800# for an explanation. UPS is pretty predictable, once they actually have the package.
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Overnight Service Spotty
Posted by on
Once reliable UPS overnight service is no longer reliable. Twice in the last month - once when I sen a package overnight, and once when I was awaiting receipt of a sensitive medical device overnight - UPS failed to deliver.

The first time, a birthday present was sent within TX overnight. It was left at a shipping vender in Frisco, TX and, according to that vender, UPS failed to pick up packages that day from the site.

The second time, a sensitive medical device needed by a patient was sent from Dallas to near Nashville with overnight delivery guaranteed. Sent on a Thursday, it arrived the following Monday. The explanation was that it was "missed" in the Fort Worth UPS center. Then it sat in a truck all Sat & Sun in Nashville.

UPS is no longer a reliable shipper, and joins the ranks of the USPS. Oh, and good luck trying to talk to a numan being when you call in for help finding your delivery.

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azRider on 03/30/2011:
I've discovered the same thing. UPS seems to be spotty on the overnight stuff, and USPS is even worse now. I have found that FedEx still provides good overnight delivery, but they cost more. perhaps the price is worth it since they actually work.
leet60 on 03/30/2011:
I also agree. UPS service quality has declined significantly over the past several years. In my area I can pay for overnight UPS only to have them deliver it to the post office in Dallas and wash their hands of the responsibility. The post office then takes 3 days to deliver.
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Dead Maine Lobsters
Posted by on
GREENBANK, WASHINGTON -- An intimate New Year's Eve celebration centered around live Maine lobsters was ruined by UPS's inability to do the one thing for which they exist. The lobsters had been shipped (at an outrageous cost) for overnight delivery and the status was "out for delivery" from 9:00 A.M. till 10:30 p. m., at which time it changed to "rescheduled" for delivery 2 days later. My guests' celebration was ruined, the lobsters arrived dead and the shipper (who HAD done their job) is out a ton of money.

Hopefully the shipper will change another shipping company.
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Anonymous on 01/02/2009:
An intimate evening with live Maine lobsters.....

I'll put that on my to do list.
Anonymous on 01/02/2009:
Why didn't you just get some Lobsters from a local grocer and take the risk out of "overnighting" them from across the country?
madconsumer on 01/02/2009:
as I understand it, Washington state has some good local fish markets where one can get pacific lobsters.
Anonymous on 01/02/2009:
There just aint nuthin like a Maine lobstah! Ay-yuh
dan gordon on 01/02/2009:
what the poster doesn't say is during this time Washington state was having the worse winter in 100 yrs, and Greenbank is on an island in the middle of puget sound. UPS was horribly behind in deliveries all over the state.
Anonymous on 01/02/2009:
when I go to Red Lobster they got all them lobsters crammed together in one tank most of them are dead.
Anonymous on 01/02/2009:
Wally, true story. I got to travel this year to N.H., quite near the Maine border. Of course, drove over there for dinner at a nice local joint(Stew would be proud of me).

As I was leaving I noticed this *huge* lobster in the corner of the tank. One of the servers struck up a conversation with me, and I said 'That one is so huge, he must have his own name!', to which he replied, 'Yeah, his name is 4 pound'.

Anyway, I LMFAO at that.
Anonymous on 01/02/2009:
Lobster tastes like shrimp to me, nothing fancy about it
Anonymous on 01/02/2009:
Wally, I'm guessing you haven't had it prepared properly. When that happens, it's totally scrumptious.

Anonymous on 01/02/2009:
Anonymous on 01/02/2009:
I had my first Lobster at Black angus a few months ago maybe that’s why lol. It was a lobster tail
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UPS lost my laptop
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NEW YORK, NEW YORK -- I rented a laptop with a retail value of $2000 USD and wanted to ship it back to the company I rented it from. I went to the UPS store on 134 east 43rd street NY NY 10017 to get help filing out the shipping documents. The owner filled the label for me and I signed it, at no moment did she tell me to declare a value on the laptop. Little did I know that if the item you're shipping gets lost and you haven't declared a value to it when shipping you will not be reimbursed for the value of the item. Guess what!? the laptop was "lost" and now I'm filing complaints everywhere and anywhere that I can to get the money back!!!
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MRM on 06/14/2007:
You rented a laptop with a retail value of $2000... good googly moogly!
Did you track down the package using the UPS website, and if so, where is the package now?
Anonymous on 06/14/2007:
Thought everyone knew anything over $100.00 needed to be insured? My guess is the clerk had something to do with the missing laptop. Once I used MBE, they did everything they were supposed to but the UPS guy just grabbed all the boxes and did not check to be sure they were all there. The owner of MBE found the item hidden in the back after I made a major stink about it. I was able to re-claim my goods but I wonder how many other packages this has happened to? The UPS tracking number was in the system but it showed as never making the sorting center.
madconsumer on 06/14/2007:
unfortunetly, they have a case for only paying the $100.00. the form you signed gave up your rights to more cash unless a declared value was given.

this sounds like a shipping clerk who knew if you did not declare a value, they are out just $100.00 and they have a new laptop. ( I agree superbowl)

do as being said, use your tracking number to locate the last known whereabouts. not always does a lost package mean it was snagged, or actually lost.
Anonymous on 06/14/2007:
They did not lose it one of their workers stole it.
nomoreUPS on 06/18/2007:
I did track it two days after I dropped it off at the store (dropped it on a Friday and tracked it on a Monday.) The laptop made it to the warehouse so it left the store but it was never found in the warehouse. Also the laptop was a rentd item for the company I work for.
the_doc on 07/09/2007:
I totally agree with the suboptimal service by UPS and the rude nature of their customer service.
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