SPRINGFIELD, ILLINOIS -- I have been making and sending out furniture for years. UPS has recently damaged three orders in a row and will not take responsibility. You get the runaround when trying to file a complaint and it is never their fault even if you have before and after pictures. This company has poor handling and poor customer service. I hope they go out of business.
CLEARWATER, FLORIDA -- They give you a 10+ hour window, so you sit ALL day and then they don't show up. They are on their timetable, nothing else to say about it except run to FedEx. UPS simply sucks! It's all just catch as catch can. Never have I dealt with a more badly run business than UPS. It's beyond unacceptable.
ASBURY, NEW JERSEY -- I shipped a vintage computer and monitor from NJ to Conn. which is not very far. The main box was brand new. The computer was wrapped in bubble wrap. The monitor was wrapped in bubble wrap, placed in a separate box and placed in the larger box with packing around it. The box looks like it fell off the truck going 60 mph. The monitor was completely destroyed. They had to put tape around the whole box to keep it together. UPS said I did not pack it well enough. Check out the photos. Think twice about using UPS.
JACKSONVILLE, FLORIDA -- UPS informed me that my package would be delayed after it arrived in Jacksonville, FL due to "adverse weather". But Jacksonville wasn't having any bad weather! UPS routed my package back to Greensboro, NC, from whence it had come (and which *was* experiencing bad weather), and then to West Columbia, SC (which was also experiencing bad weather), before sending it back to Jacksonville again. Why not just let it sit in Jacksonville? The answer clearly is that UPS are idiots!! There is no other rational explanation. UPS are idiots!!!
SULPHUR SPRINGS, TEXAS -- I have made many orders & my regular driver (UPS) always comes to my front porch @ MY HOUSE AS THEY ARE SUPPOSED TO! However, some punk driver left it allegedly down by my gate which is way down from my house. My road was not muddy, UPS has been told several times NOT to do this. However they have a couple of times & I received my pkg & had to go down to the gate, if its after the postman runs, if I do not know it was delivered, it would set out there all night. Wonder what happened. I sometimes have a lot to track!
I made this purchase on Dec. 31st, The postman had already brought my mail, so I decided that afternoon to track this pkg. Jan 13th (SHOEBUY.COM) It said delivered, I looked on the porch, because that's where they usually are supposed to leave it! If they have one grain of sense & are NOT LAZY! They have been told 2 or 3 times to NEVER leave at the gate. Unprofessional.
So, I called UPS & guess what, they said they left it @ the gate. So, I go to the gate & usually if they screw up the pkg. is @ least there. Not this time. Now, I do not know if this person left it @ another place, or it was stolen or he took it! For every person that is too LAZY to do their JOB, there are 14 more out there that will. Now today is the Jan 21st. I have no pkg. no refund & still having it out with them. All because SOME IDIOT did NOT want to do their job!
So, I am calling them (UPS) everyday, & the place (SHOEBUY. COM) of purchase. If I do not get a refund by Friday, I make a complaint w/ the B.B.B. transportation, consumer affairs & every place on this internet! Its more than the money, its the principle of it. DO YOUR DAMN JOBS. Now, I have called back to speak with a supervisor & it went straight to comments - 1 being worst & 5 being good - guess what # I left on ALL of them & I will keep calling!
BOSTON, MASSACHUSETTS -- I ordered a $200 present from www.mrporter.com. They shipped it out via UPS - signature required. That's when the trouble started. 1st attempt of delivery: the UPS driver does not use the intercom and does not ring the bell - he leaves a slip. I contact the customer service, give them my phone number and arrange a time for pick-up. (not really annoyed yet as misunderstandings happen).
2nd attempt of delivery: the UPS driver does not use the intercom, does not ring the bell and does not call me - he just leaves a second slip. I contact customer support and ask them why the driver didn't at least give me a call. The lady responds that drivers are not given a work phone and that they are not required to use their personal phone.
At this point I get annoyed and ask them if I can pick up the package at my nearest UPS store. This was not an option and they told me to go to Watertown which is about an hour away from me. I work every day and I don't own a car. It is standard practice for USPS and FedEx to leave packages that are not picked up at the closest location so it is convenient for the customer to pick it up when they can.
3rd attempt: I planned my entire day around the pick up - They called me in the morning and I specifically asked what time they were to come by my apartment and she repeated twice 6-7 pm. I finish work at 5 so this gave me enough time to rush home to be there for this package. But of course UPS decides to come at 5:20 pm instead - WTF.
In future I will go out of my way to avoid using UPS. I have wasted 3 days on them and the worst customer support where they just act like puppets and don't work to resolve any problems. Useless and utterly disappointed by their incompetence - everything from the drivers to customer service.
SACRAMENTO, CALIFORNIA -- THIS COMPANY NEEDS TO SHUT DOWN THEIR BUSINESS!!! I placed an order this last Monday 12/09 and had a GUARANTEED 3 day shipping.This package is very important for me and I made sure I will receive it before the day I will be needing it. Every single damn day I check for the status and calling them to make sure there is no delay. Today was supposed to be the day I will be receiving it and I even called making sure it is out for delivery. Come to find out few minutes later, checking the status, that the FIRST ATTEMPT WAS MADE ALREADY, CUSTOMER WAS NOT AVAILABLE.
I was like what the hell is happening in this world??? NO KNOCKING, NO DOORBELL???!!! I was home the whole day, anxiously waiting for this delivery. I called the customer service asking them what happened to my package and all they can tell me, "I'M SORRY. WE DON'T KNOW WHY THE DRIVER DIDN'T RING THE DOORBELL." Houses are made with DOORBELLS for a purpose and ANYBODY is more than welcome to use it!!!
Seriously UPS, what kind of employees/drivers do you have? All they have to do is drop off the delivery, ring the bell and AT LEAST WAIT FOR JUST ONE MINUTE TO SEE IF SOMEONE WILL ANSWER THE DOOR. I am very well aware of any noise inside my house and if ever YOU IDIOT UPS DRIVER knock on my door, I WILL HEAR YOU. I mean AT LEAST RING THE DOORBELL if knocking didn't work. I left my lights ON outside, I even parked my car outside just to make sure the driver will know that someone is home. WILL IT REALLY HELP TO LEAVE A NOTE ON MY FRONT DOOR SAYING PLEASE RING THE BELL BECAUSE YOUR IDIOTIC HEAD CANNOT DO YOUR JOB CORRECTLY???!!!
They suggested if I can pick it up from the office, I was like "Sure! Why not give me something to do on the day I need my package and make me drive 30 miles away AT MY OWN EXPENSE because its THEIR FAULT why they can't get to their stupid head to KNOCK OR RING THE DOORBELL!" 5 minutes later, "Oh I'm sorry ma'am the office is actually closed on the weekends" OH MY FREAKING ** UPS please DO SOMETHING for heavens sake!!! My first shipment from UPS and I promise you it will be my last.
Any company that deals with UPS shipment will get no business from me whatsoever so I suggest you find other companies that handles delivery well and gives excellent customer service. I will make sure this complaint will not only reach your corporate headquarters but will also have the company I ordered my package from will hear about the inconvenience this has caused me. Good luck with your company, I hope you find a way to get more satisfied customers and better employees.
CHICAGO, ILLINOIS -- Hi UPS, I don't like being discriminated. I had my GF's expensive Xmas present sent with you asking for an after 5 pm signed delivery because I work downtown during business hours. What did I get? 2 delivery attempts to my apt. before 2 pm... Tried going online to change the delivery time, except that I can only do so without further cost when I sign up for "My choice", so I did.. or tried. It turns out, that as an international student "the verification process" can't be completed, making me ineligible. That left me with two options, either paying AGAIN to change the delivery (within the same city) to my workplace. OR hold the package and drive myself to get it.
That didn't sound too bad I thought, "there is a UPS store literally 4 blocks away from my house, its perfect". Except not really: for some reason for a delivery of downtown Chicago, UPS is somehow UNABLE to hold packages in ANY of their Chicago locations, except for the Schaumburg location. Which is not even in the same city. In fact, I would have to take a 6 hour trip just to pick this up!
So I tried calling, but I just got same of the same bull: Either pay up, or go through unreasonable hoops to get a package I ALREADY PAID FOR. Oh, and in that conversation: UPS was apparently not responsible for the fact that their subscription system doesn't allow for internationals to sign up for the only program ("My choice") that allows customer to make changes without additional fees. Yea, right.
I ended up paying extra for delivery within the same city because the agent was unable to give me a delivery window smaller than "9 am to 6 pm"... which is absurd when you're trying to make arrangements for someone else to receive packages on your behalf. NEVER, EVER, giving you my business again if I can help it. I hope you enjoyed those extra dollars you squeezed out of this customer UPS, they will be the last ones you will ever get from me.
FAIRFAX, VIRGINIA -- The UPS website said that the package was delivered and left at the front door at 1:05 pm. I was home at 2 pm and did not see anything near my front door. It was Friday. On Monday I called to the store (6 pm) and complained and they returned money. Today a UPS postmen came and ask me sign the paper that I did not receive the package and since now it will be required for me to be home to sign any package I receive from them. So why did they punish me for those thing? I am wondering if I can complain somewhere else?
UPDATES: 01/01/14 As it appeared in one month, the UPS man, delivered the package to the wrong address!! But he did not want to admit it! He decided that the best way to deal with the problem is to show his anger and label me as a liar. He did not want even to leave the textbooks from Amazon near the front door as he usually did. I order a lot of textbooks before every semester (about 20 books) and books usually arrive one by one, I cannot go to the UPS office every time!
So I went to the UPS office and complain to his manager. The manager was really surprise, because he did not order his employee to force me to sign every time. It was the UPS driver's personal initiative. As I said the package appeared near my door in one month, and was labeled as "delivered to the wrong address", it took one month for the UPS to re-deliver!!! After that I noticed that we have a different UPS driver! Apparently, the previous one was somehow punished for his actions. And yes, 6 pm store returned money on my debit card without any problem, they just believe me! When I finally received my package I just sent it back to the store, and they were really grateful for that.