COLUMBIA, MISSOURI -- March 11, 2013 I ordered a Lawn Aerator for a Zero Turn Mower, The unit was shipped by UPS Freight with a 2 day in transit time. The unit was picked up by UPS freight on March 13, 2013. Friday, March 15 at 7:50 AM I received a call from ** in the Columbia Terminal that my freight was there and would be delivered by noon. At that time I checked my tracking number and showed it was in Columbia. 3 hours later I get a call they can not locate it, "got the paperwork but cannot find the freight."
I called back and spoke to the terminal secretary and she said, "we do not know where it is," I received a phone call approximately an hour later and was told that it was in "Springfield." At that time she said would have for Monday delivery. As a result of this snafu on their part I lost over $500.00 in wages as could not aerate yards at $00.08 a sq ft. No call Monday morning from the Columbia Terminal. So I call the 1-800 number and am connected to someone whose English is so poor thought I was in a preschool class listening. I gathered my aerator had been shipped to Wichita then Kansas City, Ks and would be here tomorrow as needed an extra day.
The representative was to also send an "urgent message" to the terminal manager to contact me. Tuesday morning I have not received a peep from UPS. On Monday the pallet was 140 miles from its destination terminal. It would make sense that it would be put on the truck to Columbia, MO to be delivered on Tuesday, No that is not the UPS way, that are backing tracking it and as I write Tuesday Afternoon it is back in Springfield, MO awaiting a fateful trip through the St Louis Terminal once again.
If I enter the Tracking Number it has not changed since Friday, March 15. It show Shipment Has Arrived at Service Center. What a joke it should read "Paperwork has arrived at Service Center whereabouts of package are unknown." It's trip to Springfield, Mo, Wichita KS, Kansas City Ks and back to Springfield, MO is yet to be documented let alone it's trip back through St Louis and to Columbia, Mo. No one at UPS can tell me why it was not routed back Friday through St Louis from Springfield as it appears now to be. No one at UPS can tell me why it was not put on a truck for Columbia when in Kansas City, Ks instead of be routed back through Springfield.
A rough calculation is that it has traveled an extra 1000 miles more than it should have been had it been placed on the right truck Thursday evening in St Louis. Final thoughts: Never trust UPS Tracking, it is just paper work and not the actual parcel. If UPS loses your parcel only the Gods at UPS can figure out how to get it to you the most uneconomical way. Never trust your parcel to UPS in any way, shape or form!
JACKSONVILLE, FLORIDA -- UPS informed me that my package would be delayed after it arrived in Jacksonville, FL due to "adverse weather". But Jacksonville wasn't having any bad weather! UPS routed my package back to Greensboro, NC, from whence it had come (and which *was* experiencing bad weather), and then to West Columbia, SC (which was also experiencing bad weather), before sending it back to Jacksonville again. Why not just let it sit in Jacksonville? The answer clearly is that UPS are idiots!! There is no other rational explanation. UPS are idiots!!!
SULPHUR SPRINGS, TEXAS -- I have made many orders & my regular driver (UPS) always comes to my front porch @ MY HOUSE AS THEY ARE SUPPOSED TO! However, some punk driver left it allegedly down by my gate which is way down from my house. My road was not muddy, UPS has been told several times NOT to do this. However they have a couple of times & I received my pkg & had to go down to the gate, if its after the postman runs, if I do not know it was delivered, it would set out there all night. Wonder what happened. I sometimes have a lot to track!
I made this purchase on Dec. 31st, The postman had already brought my mail, so I decided that afternoon to track this pkg. Jan 13th (SHOEBUY.COM) It said delivered, I looked on the porch, because that's where they usually are supposed to leave it! If they have one grain of sense & are NOT LAZY! They have been told 2 or 3 times to NEVER leave at the gate. Unprofessional.
So, I called UPS & guess what, they said they left it @ the gate. So, I go to the gate & usually if they screw up the pkg. is @ least there. Not this time. Now, I do not know if this person left it @ another place, or it was stolen or he took it! For every person that is too LAZY to do their JOB, there are 14 more out there that will. Now today is the Jan 21st. I have no pkg. no refund & still having it out with them. All because SOME IDIOT did NOT want to do their job!
So, I am calling them (UPS) everyday, & the place (SHOEBUY. COM) of purchase. If I do not get a refund by Friday, I make a complaint w/ the B.B.B. transportation, consumer affairs & every place on this internet! Its more than the money, its the principle of it. DO YOUR DAMN JOBS. Now, I have called back to speak with a supervisor & it went straight to comments - 1 being worst & 5 being good - guess what # I left on ALL of them & I will keep calling!
BOSTON, MASSACHUSETTS -- I ordered a $200 present from www.mrporter.com. They shipped it out via UPS - signature required. That's when the trouble started. 1st attempt of delivery: the UPS driver does not use the intercom and does not ring the bell - he leaves a slip. I contact the customer service, give them my phone number and arrange a time for pick-up. (not really annoyed yet as misunderstandings happen).
2nd attempt of delivery: the UPS driver does not use the intercom, does not ring the bell and does not call me - he just leaves a second slip. I contact customer support and ask them why the driver didn't at least give me a call. The lady responds that drivers are not given a work phone and that they are not required to use their personal phone.
At this point I get annoyed and ask them if I can pick up the package at my nearest UPS store. This was not an option and they told me to go to Watertown which is about an hour away from me. I work every day and I don't own a car. It is standard practice for USPS and FedEx to leave packages that are not picked up at the closest location so it is convenient for the customer to pick it up when they can.
3rd attempt: I planned my entire day around the pick up - They called me in the morning and I specifically asked what time they were to come by my apartment and she repeated twice 6-7 pm. I finish work at 5 so this gave me enough time to rush home to be there for this package. But of course UPS decides to come at 5:20 pm instead - WTF.
In future I will go out of my way to avoid using UPS. I have wasted 3 days on them and the worst customer support where they just act like puppets and don't work to resolve any problems. Useless and utterly disappointed by their incompetence - everything from the drivers to customer service.
SACRAMENTO, CALIFORNIA -- THIS COMPANY NEEDS TO SHUT DOWN THEIR BUSINESS!!! I placed an order this last Monday 12/09 and had a GUARANTEED 3 day shipping.This package is very important for me and I made sure I will receive it before the day I will be needing it. Every single damn day I check for the status and calling them to make sure there is no delay. Today was supposed to be the day I will be receiving it and I even called making sure it is out for delivery. Come to find out few minutes later, checking the status, that the FIRST ATTEMPT WAS MADE ALREADY, CUSTOMER WAS NOT AVAILABLE.
I was like what the hell is happening in this world??? NO KNOCKING, NO DOORBELL???!!! I was home the whole day, anxiously waiting for this delivery. I called the customer service asking them what happened to my package and all they can tell me, "I'M SORRY. WE DON'T KNOW WHY THE DRIVER DIDN'T RING THE DOORBELL." Houses are made with DOORBELLS for a purpose and ANYBODY is more than welcome to use it!!!
Seriously UPS, what kind of employees/drivers do you have? All they have to do is drop off the delivery, ring the bell and AT LEAST WAIT FOR JUST ONE MINUTE TO SEE IF SOMEONE WILL ANSWER THE DOOR. I am very well aware of any noise inside my house and if ever YOU IDIOT UPS DRIVER knock on my door, I WILL HEAR YOU. I mean AT LEAST RING THE DOORBELL if knocking didn't work. I left my lights ON outside, I even parked my car outside just to make sure the driver will know that someone is home. WILL IT REALLY HELP TO LEAVE A NOTE ON MY FRONT DOOR SAYING PLEASE RING THE BELL BECAUSE YOUR IDIOTIC HEAD CANNOT DO YOUR JOB CORRECTLY???!!!
They suggested if I can pick it up from the office, I was like "Sure! Why not give me something to do on the day I need my package and make me drive 30 miles away AT MY OWN EXPENSE because its THEIR FAULT why they can't get to their stupid head to KNOCK OR RING THE DOORBELL!" 5 minutes later, "Oh I'm sorry ma'am the office is actually closed on the weekends" OH MY FREAKING ** UPS please DO SOMETHING for heavens sake!!! My first shipment from UPS and I promise you it will be my last.
Any company that deals with UPS shipment will get no business from me whatsoever so I suggest you find other companies that handles delivery well and gives excellent customer service. I will make sure this complaint will not only reach your corporate headquarters but will also have the company I ordered my package from will hear about the inconvenience this has caused me. Good luck with your company, I hope you find a way to get more satisfied customers and better employees.
CHICAGO, ILLINOIS -- Hi UPS, I don't like being discriminated. I had my GF's expensive Xmas present sent with you asking for an after 5 pm signed delivery because I work downtown during business hours. What did I get? 2 delivery attempts to my apt. before 2 pm... Tried going online to change the delivery time, except that I can only do so without further cost when I sign up for "My choice", so I did.. or tried. It turns out, that as an international student "the verification process" can't be completed, making me ineligible. That left me with two options, either paying AGAIN to change the delivery (within the same city) to my workplace. OR hold the package and drive myself to get it.
That didn't sound too bad I thought, "there is a UPS store literally 4 blocks away from my house, its perfect". Except not really: for some reason for a delivery of downtown Chicago, UPS is somehow UNABLE to hold packages in ANY of their Chicago locations, except for the Schaumburg location. Which is not even in the same city. In fact, I would have to take a 6 hour trip just to pick this up!
So I tried calling, but I just got same of the same bull: Either pay up, or go through unreasonable hoops to get a package I ALREADY PAID FOR. Oh, and in that conversation: UPS was apparently not responsible for the fact that their subscription system doesn't allow for internationals to sign up for the only program ("My choice") that allows customer to make changes without additional fees. Yea, right.
I ended up paying extra for delivery within the same city because the agent was unable to give me a delivery window smaller than "9 am to 6 pm"... which is absurd when you're trying to make arrangements for someone else to receive packages on your behalf. NEVER, EVER, giving you my business again if I can help it. I hope you enjoyed those extra dollars you squeezed out of this customer UPS, they will be the last ones you will ever get from me.
FAIRFAX, VIRGINIA -- The UPS website said that the package was delivered and left at the front door at 1:05 pm. I was home at 2 pm and did not see anything near my front door. It was Friday. On Monday I called to the store (6 pm) and complained and they returned money. Today a UPS postmen came and ask me sign the paper that I did not receive the package and since now it will be required for me to be home to sign any package I receive from them. So why did they punish me for those thing? I am wondering if I can complain somewhere else?
UPDATES: 01/01/14 As it appeared in one month, the UPS man, delivered the package to the wrong address!! But he did not want to admit it! He decided that the best way to deal with the problem is to show his anger and label me as a liar. He did not want even to leave the textbooks from Amazon near the front door as he usually did. I order a lot of textbooks before every semester (about 20 books) and books usually arrive one by one, I cannot go to the UPS office every time!
So I went to the UPS office and complain to his manager. The manager was really surprise, because he did not order his employee to force me to sign every time. It was the UPS driver's personal initiative. As I said the package appeared near my door in one month, and was labeled as "delivered to the wrong address", it took one month for the UPS to re-deliver!!! After that I noticed that we have a different UPS driver! Apparently, the previous one was somehow punished for his actions. And yes, 6 pm store returned money on my debit card without any problem, they just believe me! When I finally received my package I just sent it back to the store, and they were really grateful for that.
MORTON GROVE, ILLINOIS -- Very dissatisfied. First off, I had a 3x3x4 package. I walked into the UPS store and she took it as I would expected. What I noticed soon after which confused me was she got out a box of her own, which was 7x7x7. I had to wonder was, as the box I had was perfectly fine. Then she put my small box into this much larger box and looked at me because it was strange to have such a small box in a larger box. She then asked if I wanted peanuts, which of course I would. It was a much smaller box and I didn't want it thrown around in there. I still had to wonder why she had put it in the bigger box. She had said nothing about it to me.
She gets my information and rings me up to a total of 17 dollars. I'm shocked at that price, as the box I had was small and the contents light. I then asked her if she needed it in the bigger box, and she said that the shipping label wouldn't be readable on a smaller one. I would have honestly gone to the post office way beyond this point if she had come up and told me that she was near doubling the price of shipping out this 1 ¾ inch figurine.
As it is, she already had it packed and ready so I paid the 17 dollars but I am NOT going back there again and I think that's very rude and just wrong behavior to repack someone's item without telling them they can't use their original packaging because of the size of the labels not being able to fit. I will not be going back there for any packages that are under that 7x7x7 dimensions, as they are far overcharging you for delivering such items.
SAN DIEGO, CALIFORNIA -- I've purchase a phone and got 3 day ground to be shipped and delivered by the 23 of this month (July) at the latest. But, because the vendor forgot to add the unit # I've called UPS TO CORRECT THE MATTER. However UPS told me to call back on the delivery day so they can contact the driver, so I did as told.
On the day of deliver, I called UPS early in the morning to get the unit number added and I've even got a confirmation call an hour later, stating that the driver was notified about the changes and that I was going to get my shipment today. It didn't mean anything to UPS, because I received a notification email @ 1:45 pm stating that the driver couldn't deliver my package because it didn't have the unit #. So, I immediately called UPS to see what the problem was and they clearly said to me not to worry - they will contact the right department to give me a call within the hour.
Two hours went by and I didn't get a call from anyone. I called again to see why they haven't resolved my issue and again they repeated the same story. I asked to talk with a supervisor and all I got was an apology for the inconvenience. Meanwhile, I finally got a call back from the so called right department and he said that I will get my package today before 7 pm. Well guess what? It's now 8 pm and I still have nothing, only lies and false hopes. UPS get your act together or learn how to lie a bit better or get FedEx to deliver your packages for you because it's apparent that you can't. Final conclusion, if you need a package delivered on time, use Fed Ex.
CLAREMONT, NEW HAMPSHIRE -- Tried to do everything right. Sold my neon signs on Ebay. Took them to UPS Store in Claremont, NH to make sure they would receive good packaging. Two of the signs were received by recipients broken. Filed claims for the insurance in April. It is now end of June with no headway toward any insurance reimbursement.
First was told by UPS that I am not shipper of record - local UPS Store is. I must go through them. After 7 weeks into claim and having refunded eBay buyers money, I complain to UPS again. Then I am told that they will send a pick up order for the broken lights with original packaging to verify damage, etc. - 7 weeks later. I respond to UPS that it is unreasonable to expect a person to hold on to a broken item for 7 weeks with the original packing. Of course the recipients have been refunded their money. They expected that if UPS wished to inspect the packages they would have done so in a few days or a week. Of course, they are no longer hanging onto them.
Surprise... UPS cannot pay the claim because recipient refused to give them the light and original packaging for inspection that they no longer have - 7 weeks later! Smooth move UPS. Of course, I fully expect that the final resolution to the second claim will have the exact same result. I will no longer ship anything I sell by UPS and will do everything I can on items I buy online being shipped by anyone but UPS. I strongly advise you to do the same or at least do so realizing 2 things. First, do not expect a UPS store to properly pack your fragile items. Second, do not buy into UPS's insurance scam.