SPRINGFIELD, ILLINOIS -- I have been making and sending out furniture for years. UPS has recently damaged three orders in a row and will not take responsibility. You get the runaround when trying to file a complaint and it is never their fault even if you have before and after pictures. This company has poor handling and poor customer service. I hope they go out of business.
ASBURY, NEW JERSEY -- I shipped a vintage computer and monitor from NJ to Conn. which is not very far. The main box was brand new. The computer was wrapped in bubble wrap. The monitor was wrapped in bubble wrap, placed in a separate box and placed in the larger box with packing around it. The box looks like it fell off the truck going 60 mph. The monitor was completely destroyed. They had to put tape around the whole box to keep it together. UPS said I did not pack it well enough. Check out the photos. Think twice about using UPS.
JACKSONVILLE, FLORIDA -- UPS informed me that my package would be delayed after it arrived in Jacksonville, FL due to "adverse weather". But Jacksonville wasn't having any bad weather! UPS routed my package back to Greensboro, NC, from whence it had come (and which *was* experiencing bad weather), and then to West Columbia, SC (which was also experiencing bad weather), before sending it back to Jacksonville again. Why not just let it sit in Jacksonville? The answer clearly is that UPS are idiots!! There is no other rational explanation. UPS are idiots!!!
SULPHUR SPRINGS, TEXAS -- I have made many orders & my regular driver (UPS) always comes to my front porch @ MY HOUSE AS THEY ARE SUPPOSED TO! However, some punk driver left it allegedly down by my gate which is way down from my house. My road was not muddy, UPS has been told several times NOT to do this. However they have a couple of times & I received my pkg & had to go down to the gate, if its after the postman runs, if I do not know it was delivered, it would set out there all night. Wonder what happened. I sometimes have a lot to track!
I made this purchase on Dec. 31st, The postman had already brought my mail, so I decided that afternoon to track this pkg. Jan 13th (SHOEBUY.COM) It said delivered, I looked on the porch, because that's where they usually are supposed to leave it! If they have one grain of sense & are NOT LAZY! They have been told 2 or 3 times to NEVER leave at the gate. Unprofessional.
So, I called UPS & guess what, they said they left it @ the gate. So, I go to the gate & usually if they screw up the pkg. is @ least there. Not this time. Now, I do not know if this person left it @ another place, or it was stolen or he took it! For every person that is too LAZY to do their JOB, there are 14 more out there that will. Now today is the Jan 21st. I have no pkg. no refund & still having it out with them. All because SOME IDIOT did NOT want to do their job!
So, I am calling them (UPS) everyday, & the place (SHOEBUY. COM) of purchase. If I do not get a refund by Friday, I make a complaint w/ the B.B.B. transportation, consumer affairs & every place on this internet! Its more than the money, its the principle of it. DO YOUR DAMN JOBS. Now, I have called back to speak with a supervisor & it went straight to comments - 1 being worst & 5 being good - guess what # I left on ALL of them & I will keep calling!
SACRAMENTO, CALIFORNIA -- THIS COMPANY NEEDS TO SHUT DOWN THEIR BUSINESS!!! I placed an order this last Monday 12/09 and had a GUARANTEED 3 day shipping.This package is very important for me and I made sure I will receive it before the day I will be needing it. Every single damn day I check for the status and calling them to make sure there is no delay. Today was supposed to be the day I will be receiving it and I even called making sure it is out for delivery. Come to find out few minutes later, checking the status, that the FIRST ATTEMPT WAS MADE ALREADY, CUSTOMER WAS NOT AVAILABLE.
I was like what the hell is happening in this world??? NO KNOCKING, NO DOORBELL???!!! I was home the whole day, anxiously waiting for this delivery. I called the customer service asking them what happened to my package and all they can tell me, "I'M SORRY. WE DON'T KNOW WHY THE DRIVER DIDN'T RING THE DOORBELL." Houses are made with DOORBELLS for a purpose and ANYBODY is more than welcome to use it!!!
Seriously UPS, what kind of employees/drivers do you have? All they have to do is drop off the delivery, ring the bell and AT LEAST WAIT FOR JUST ONE MINUTE TO SEE IF SOMEONE WILL ANSWER THE DOOR. I am very well aware of any noise inside my house and if ever YOU IDIOT UPS DRIVER knock on my door, I WILL HEAR YOU. I mean AT LEAST RING THE DOORBELL if knocking didn't work. I left my lights ON outside, I even parked my car outside just to make sure the driver will know that someone is home. WILL IT REALLY HELP TO LEAVE A NOTE ON MY FRONT DOOR SAYING PLEASE RING THE BELL BECAUSE YOUR IDIOTIC HEAD CANNOT DO YOUR JOB CORRECTLY???!!!
They suggested if I can pick it up from the office, I was like "Sure! Why not give me something to do on the day I need my package and make me drive 30 miles away AT MY OWN EXPENSE because its THEIR FAULT why they can't get to their stupid head to KNOCK OR RING THE DOORBELL!" 5 minutes later, "Oh I'm sorry ma'am the office is actually closed on the weekends" OH MY FREAKING ** UPS please DO SOMETHING for heavens sake!!! My first shipment from UPS and I promise you it will be my last.
Any company that deals with UPS shipment will get no business from me whatsoever so I suggest you find other companies that handles delivery well and gives excellent customer service. I will make sure this complaint will not only reach your corporate headquarters but will also have the company I ordered my package from will hear about the inconvenience this has caused me. Good luck with your company, I hope you find a way to get more satisfied customers and better employees.
CHICAGO, ILLINOIS -- Hi UPS, I don't like being discriminated. I had my GF's expensive Xmas present sent with you asking for an after 5 pm signed delivery because I work downtown during business hours. What did I get? 2 delivery attempts to my apt. before 2 pm... Tried going online to change the delivery time, except that I can only do so without further cost when I sign up for "My choice", so I did.. or tried. It turns out, that as an international student "the verification process" can't be completed, making me ineligible. That left me with two options, either paying AGAIN to change the delivery (within the same city) to my workplace. OR hold the package and drive myself to get it.
That didn't sound too bad I thought, "there is a UPS store literally 4 blocks away from my house, its perfect". Except not really: for some reason for a delivery of downtown Chicago, UPS is somehow UNABLE to hold packages in ANY of their Chicago locations, except for the Schaumburg location. Which is not even in the same city. In fact, I would have to take a 6 hour trip just to pick this up!
So I tried calling, but I just got same of the same bull: Either pay up, or go through unreasonable hoops to get a package I ALREADY PAID FOR. Oh, and in that conversation: UPS was apparently not responsible for the fact that their subscription system doesn't allow for internationals to sign up for the only program ("My choice") that allows customer to make changes without additional fees. Yea, right.
I ended up paying extra for delivery within the same city because the agent was unable to give me a delivery window smaller than "9 am to 6 pm"... which is absurd when you're trying to make arrangements for someone else to receive packages on your behalf. NEVER, EVER, giving you my business again if I can help it. I hope you enjoyed those extra dollars you squeezed out of this customer UPS, they will be the last ones you will ever get from me.
KANSAS CITY, MISSOURI -- Okay, So I paid for 2 day shipping on a Friday, which apparently they don't work on the weekend, and was told I'd get it on Tuesday. Tuesday rolls around and it says it is still in Kentucky. Okay. Well, then I call and at least get my 25 dollar shipping fee refunded but now it is Wednesday and supposedly at 10:50 AM they tried to drop it off and no one was home. I never got any notification as to what time of day or anything they were going to be dropping it off so I can't plan for it. I was working of course.
Well on top of this my roommate said he was in the front room and did not hear a knock or anything during this time. So instead of dropping it back by or calling me WTF? Just call me. I entered my number for a reason... They said "oh, they can drop it off the next day around the same time... (still have to work) or you can come and pick it up the next day." How's that for service? So I said "uhh no, I'll just come pick it up today because I've been waiting for this thing and now I have a one hour window to pick it up in a different part of town when it should've been here 2 days ago."
NEED NEED NEEEED more communication with customer. You all have my personal line so how is it so hard to call or text that it is coming or whatever. I'm more frustrated that this happened after the fact I paid more for 2 day shipping and it didn't come.
SEATTLE, WASHINGTON -- UPS banned me as I complained about a driver who threw packages down our hall. Each complaint in a customer service call center was followed by a local-annex foreman who called to give profanity and threatened to cut off UPS service. I complained 5 times about the driver and foreman. Customer service management banned me for 5 complaints. After sending a letter to their CEO, a CEO Secretary banned me for my 5 complaints.
After that, UPS ground delivery requested US Mail to stop delivery and to ban me. A lawyer did not help me with a "mercy-apology" letter. With the lawyer's letter, the same secretary was even more evil. Now for 11 years I have not received bills or packages.
NEW YORK -- I ordered a lens from B&H for my wife as a surprise birthday gift and paid for expedited shipping… ordered Friday due to receive on Saturday. Nope!! These idiots lost my package and I was told that it was "left behind" at the sorting center in Queens. And worse yet, I had a "SUPERVISOR" get on the line and he told me that UPS runs a skeleton crew on Saturday and that he could not reach anyone at the sorting center to find out about my package. I was then told that it would arrive on MONDAY!!! I AM DONE with UPS!!! They truly suck, and their customer service is even worse.
FLORIDA -- I shipped a package on Sept. 30, 2015. Correct address and correct phone numbers for me, the sender, and my daughter, the recipient, at a residential address in Denver. I never got any notice of delivery and neither did she. They claim they tried to deliver it but it went to the Denver holding facility without either of us being able to find that out. They could not tell me where it was. My daughter was calling their facility every day and suddenly they say it is there and they will send it up front for pickup. They told her she has 15 days to pick it up. She gets there the very next day and they say it has been shipped back to the facility here in Florida.
THEY NEVER CALLED HER NUMBER OR MINE. THEY NEVER REALLY TRIED TO DELIVERY IT. What is the truck driver doing? Sleeping in the van? I want my shipping money back and I want to be reimbursed for the ruined chocolates that should have arrived on the October 6th. It is just 10 out as I type this. Why was it not held at the facility?
I have heard such horrible things about UPS, or OOPS as the public call them but I did not think that this simple delivery at a none rush time would be handled with so much incompetency and disregard for a paying customer. I am going to complain on every possible avenue and write a BBB complaint if I do not receive compensation. UPS needs to go out of business. It is a joke.