22 years ago, I tried to complain about a USPS employee. 22 years later, I am still trying. I do not mean the USPS did not agree with me, as in I accused a letter carrier of stealing checks from my mail and the USPS said they found no evidence of it, I mean, there is no way to complain. No one will accept the complaint. The employee works for Operations Support, the USPS will not discuss Operations Support with me, but my own investigation suggests they are an internal department, and should not be contacting the public. This alone should be a red flag.
It all started when I asked the postmaster for the name and address of a business using a PO box that did not send me items I had paid for. The postmaster referred my letter to the Postal Inspectors for the area of the PO box. Next I get a letter from someone using a Regional Chief Postal Inspector letterhead stating she would contact the company for me, but could not get a refund. She signed it "Supervisor, Operations Support".
I think any normal human being would respond to a request for a PO box holders name and address in one of three ways, 1. release it. 2. refuse to release and explain why. and 3. refuse to release, explain and tell what I would need to do to get it released, such as sue. She refused to respond to repeated requests to explain why she would not release the information, or turn the matter over to her supervisor. I complained to the Regional Chief Inspector on the letterhead, 21 years ago and I am still waiting for him to respond.
The Chief Postal Inspector refused to speak to me for five years. He still, 17 years later, refuses to accept a complaint against the supervisor, instead insisting I find the owner of the company I dealt with. The Chief Postal Inspector interviewed the owner of the company many years after I first complained and told me the company was sold to an unknown man, and I should look for him. The Postmaster General refuses to speak to me. The Postal Board of Governors went into hiding after I contracted them. I cannot find any information on them any more.
My local Postal Inspectors released the form the PO box holder filed, it appears to be a fake form.
I have recently complained to the USPS website, only to be referred to either my local postmaster. I do not think he is going to hop into his car and drive two thousand miles to investigate a Regional Chief Inspector that outranks him and whose position, along with everyone else I dealt with, was eliminated after I dealt with them. Or to some nut who claimed he could not help me because it has been 22 years. I explained the USPS waited 22 years, not me. The USPS is responsible for the actions of their employees, their employees refused to investigate for 22 years, so now he has to investigate it.
He admitted if my mail carrier buried my mail in his backyard 22 years ago, the USPS would dig up the mail and deliver it, but he refused to explain why that was different from my complaint. The USPS refused to admit the employee in Operations Support even existed, until after she had retired. Apparently, USPS employees have it in the union contract that they cannot be investigated for crimes after they retire. No one one will explain what being retired has to do with it.
All I want to do is complain about the supervisor of Operations Support. I believe she set up a phony mail order company and impersonated a Postal Inspector. If they tell me she did her job according to policy, then all I want to do is complain about that policy. If I cannot have a PO box holder's name and address, just say so. The only reason why I can think of that this would take 22 years is, they know I am right, but it is easier to cover it up, then admit some janitor was able to walk into a Regional Chief Inspectors office and steal his letterhead, then set up and operate a phony mail order company.
The USPS should have a way to complain, a form to fill out, a supervisor to talk to. I have all of the letters documenting this posted online, if any of the "oh no, the USPS would never do that " crowd, would like to see them.
The what is "Operation Support " crowd, is also welcomed to read the letters.
OHIO -- The recent cutbacks at the U.S. post office, which included early retirement for experienced, dedicated postal carriers, has produced a new breed of carrier (well, at least in my postal district). Residents here in my district have had a very reliable carrier retire recently. He was a punctual carrier, always willing to make sure his clients receive their mail and packages (especially). Our particular little apartment community are walk in units situated in a small cluster, with mailboxes grouped in the middle of the complex outdoors.
Each of the mailboxes have numbers to each apartment unit, so even a child could figure out where to put mail if they wanted to. Inside each numbered mailbox slot are stickers with the names of the present tenant residing at that unit number to make mail delivery even more easier. Along with the individual mail slots there is a package 'box', or depository, whereby tenants are to receive small parcels or medium sized packages.
While that box's door is always open, it has a key in the keyhole where, when a package is to be delivered the package is placed inside the box by the carrier, who then takes the key out of the keyhole and places it into the appropriate recipient's mail slot so they may open the package box and take delivery. The key automatically remains in the keyhole for further use.
Sounds fairly simple huh? Not anymore. Since our reliable carrier has retired we have had the misfortune of acquiring a new carrier. Although our new carrier has been on the job for 20 + odd years, she exhibits the type of behavior that any company calling themselves reliable should not retain. She has 'dumped' other peoples mail into the wrong boxes regardless of the unit number or name affixed. Can she read? She seems to drag mail out of her mail truck one at a time, which increases the amount of time she spends at each mail stand. Is she tired?
She refuses to deliver packages (of any size) to the recipients door (unlike our former carrier), and even refuses to use the package box, claiming the packages are 'too big', even though the deposit box is large enough. Instead she leaves notices where recipients either have to pick the packages up themselves at the local post office, or call and reschedule delivery (which does not make sense since she probably won't delivery the second time either). A fellow tenant asked her why she did not bring a package to her door, which is just a few yards from the mail stand. The carrier replied, "you expect me to carry that package to your door?" Is she lazy?
So, is this what the post office has come to, after cutbacks, lay offs, and 'saving money?' Get rid of all the good workers in favor of lazy, non-compliant workers? Makes one wonder if some mail is even being delivered at all (I've been expecting some parcels lately that seem to be taking a long time to arrive). Maybe the parcel was placed in the wrong box somewhere?
This blog, along with formal complaint has been sent to the USPS, and other places of interest. What's going to happen is, at least on my part, I will suspend having deliveries through the USPS, and opt for some other carrier instead, and connect via email whenever possible to avoid or limit postal services (something I've implemented anyway the past few years). Thus, the USPS will lose even more money, and not just from me, but many along this carrier's route (through further investigation I found the very same complaints from other apartment complexes along my area that this carrier 'handles').
Numerous complaints from tenants to the local office that the carrier works went unresolved, and in fact seemed to be shrugged off (as in 'yeah, whatever'). This kind of attitude signals a fast decline for any company, considering the current climate of things in this country. The USPS is a powerful entity, and dismissal of employees only occur when one of them kills someone. This whole business of 'dominating the market' in this type of service is over given the rise of technical outlets and email possibilities.
CORPUS CHRISTI, TEXAS -- I've had horrible experiences with the local post office at 4213 S PORT AVE, CORPUS CHRISTI, TX 78415-9998
(361) 855-6718. I'll explain in two situations which have happened in the last few months... Situation one... My family in Alaska sent me 3 large packages for the holidays and the mailman was driving by my house each day without knocking (I work from home). He also didn't leave a pink slip in my mailbox so I had no idea he was doing this until I called my family. They gave me the tracking number and it said he had tried delivery 3 times which was completely untrue.
The day after this I hear a vehicle loudly honking outside of my house. I go out on the porch and it's the mailman who quickly jumped out of his truck. He only had 2 of the 3 boxes. I asked him why he had been saying that he tried to deliver when he didn't and why he wasn't leaving my pink slips to let me know and his response was "I don't leave pink slips, I just scan the box and try again the next day". I then asked him how would I know he tried to deliver the package without a pink slip and he said nothing.
After finding this out, I called the post office and spoke to ** the manager and reported this. He said "He leaves pink slips" as if he knew that he was leaving them. When I told him that he wasn't and that he admitted it to me he sounded shocked. The end of the story was that I had to go to the post office to pick up my package. He also said that he understood and would talk to him to make sure that my packages were delivered from now on.
The lying about attempted delivery and not even notifying me a package was available would have led to all of my packages being sent back to Alaska. My family spent $100 to mail these items for the holidays for my two young daughters.
Situation two.. Next I order something online. Once again, I'm home all day and no one comes to deliver the package. I sign the pink slip and put a large note on it that says "I was here all day yesterday" and place it back in my box as it asks. 3-4 days go by and that package isn't delivered. Ironically 2 other packages are delivered to my home in the meantime. I called the post office and spoke with the manager ** again. I explained that this person lied and didn't try to delivery on Tuesday and was ignoring the pink slip in my mailbox. ** said "There's no way for us to deliver to all of the mobile homes."
I'm thinking "What? Isn't that what the post office does?" He also said they have been advised to not deliver the packages and just put pink slips into mailboxes so everyone has to come to the post office to pick up their packages. I then asked him why I inconsistently received packages from the post office and he said "I don't know, they must be people not usually on the route". When I asked him who advised him to say that they wouldn't deliver to our home he then said "I did". I then asked for his supervisor's name and he refused only saying "I'm the manager".
We are a one car family with 2 young girls (3 and 14) and going and picking up all of our mail that doesn't fit in our box is ridiculous. If this was an apartment that would be one thing (leaving it at the office) but it isn't. It's a large, mapped out mobile home community. It looks like this post office is just doing what they want because of laziness. The manager, ** told me that he would make sure that my packages would be delivered after the first situation and now he's making excuses saying they don't have to deliver here without providing any way to contact a supervisor above him.
I tried to call USPS to report this but all I could get was an hour of looping menus that won't let you talk to a person. When I found the postal inspectors site, it says to contact your local post office with a complaint which I've done and gotten nowhere. If you could provide contact information to someone above ** and this one post office location, I would deeply appreciate it. Please help someone!
MITCHELL, GEORGIA -- For most of my life (62 years) my mail was delivered with care, especially magazines, catalogs, and oversize envelopes. I had the most caring and friendly mail carriers for the great majority of my years. The mailman even knew all of the children on my block by name and watched out for them while making his deliveries. About 10 years ago I moved to the rural part of Georgia to enjoy the quiet life after a long carrier in law enforcement. From the first week that I lived at the new address I started having problems with misdelivered mail and missing bills but that is an every day occurrence at the USPS.
My aggravation is the way the large items are delivered. I have to ask this question to those here. Am I the only person that does not like to have magazines, catalogs, and large envelopes folded in half and banded with a rubber band? That is how all of these pieces of mail are delivered to my "oversize" mailbox. This includes the folding of large envelopes containing photographs and clearly marked "Do Not Bend", "Important Documents Do Not Bend", and "Photographs - Do Not Bend".
Anyone can understand the aggravation of receiving folded photographs and important documents but I am really aggravated when the expensive magazines and favorite catalogs arrive folded in half and banded. Have you ever tried to flip through a magazine or catalog that is folded in half? It's flip one page and 20 or 30 pages follow. More fun is trying to flip through them backwards or even try to read a folded page as it returns to its folded position. I have respectfully complained to my local Postmaster numerous time with no results. The Postmaster says that the carrier folds mail to make it more convenient for him to stack mail in his delivery boxes.
On each complaint the Postmaster said that he would see what he could do and for about a week after each complaint the mail was delivered unfolded and unbanded. But the inevitable always happened, the folding and banding would start again. I made 3 online complaints at the USPS website that would always result in a telephone call from the local Postmaster who had handled all of my previous complaints. Each of these times my mail would have a short life of not being folded and banded but the procedure would always restart.
Is there a real complaint process for the USPS? A USPS Consumer Advocate? I would like to take the complaint higher than my local Postmaster so that it can be resolved on a permanent bases if such a process even exists. I have been unable to locate physical addresses or e-mail addresses where one can file a complaint and have it resolved. I am willing to take the time to go through the proper complaint process and have been trying to do so with my local Postmaster without lasting results for years. Any help or sound suggestions would be most appreciated.
NORTH HOUSTON, TEXAS -- The USPS must be one of the worst postal service in the western hemisphere. I sent a one page letter with priority mail from Houston to Chicago. It cost $6.50. And took 12 days to arrive. It spent 8 days in North Houston sorting facility (more like North Houston Black Hole) and then another 4 days in Illinois going from one city to another!! And finally Chicago. That must be truly the dumbest way to handle a letter. Just a letter not even a package. Shame on you USPS!
Where to start... How do you deal with a government agency when no one gives a damn? Knowing my own experience of lost packages, misinformation from branch managers and no recourse, broken boxes that never get fixed, it seems these reviews are for venting only. The USPS is pathetic to the point of being beyond help. Is anyone reading this who can begin to make a difference? No...
HOUSTON -- I mailed a parcel containing: a Fossil watch, iPad, hair blow dryer, galaxy mega cellphone. It got stolen by these USPS morons. Tried to file for a claim and they paid me peanuts... now I'm filing a lawsuit against them. They ** with a wrong one this time. I won't use USPS for the rest of my life. I will be posting nasty comments about USPS, till I get my case resolved. Bunch of thieves... pretty sad!!
SCOTTSDALE, ARIZONA -- Priority mail shipped from NC to AZ on 10/9/15. 10/16/15 still waiting. Tracking is a joke. According to their personnel the tracking updates don't necessarily mean that is where it is. Calling the 800 number; forget about it, endless loop of a bs phone system. Some vendors will only ship via USPS. Those are now vendors I will never purchase from. Only the government can have such a jacked up system. UPS and FEDEX for now on!!!!!!!
NEW JERSEY -- A package shipped priority from Florida to New Jersey was delivered completely mangled, not to mention late, as it was out for delivery in the wrong town, TWICE. The package was wedding invitations and they were tossed all about the box, some with torn/bent corners, some completely not even usable. So thank you USPS, for making me spend more money to order more invites to replace the ones that were destroyed - to which I will spend even more money shipping them through another service since you have proved time and time again how careless you are.
ALLENDALE, MICHIGAN -- Sent a package on Monday, February 8th. It was supposed to be received by Wednesday, February 10th. It was finally dropped in the "parcel locker" at my apartment complex on Saturday. BUT, the mail person was supposed to leave a key to the parcel locker in my mailbox, and they did not. I called the post office and explained the situation, and the woman said that she would get back to me, took my phone number and said the situation would be resolved. It has not been resolved, she has not called, I am furious.