JACKSONVILLE, FLORIDA -- On May 16th, 2008, I went to the counter of my local post office and purchased a money order from the post office with the reference number of **. I advised the clerk that I needed to make sure that I could track this mail and get a confirmation when it is delivered. She advised me that the certified mail service would take of my concerns. This letter and money order was going from Jacksonville to Jacksonville.
As of today, the recipient has not received it. I have made several calls to my local postal service. I have made a complaint with the postal inspection reference **. I have made a complaint to the Northeast Florida Consumer Affairs reference ** and to ** that handles complaints for the e Postmaster General office. All of these entities told me that someone would contact me.
On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost or stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.
Today, I spoke with ** at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me "why was I calling". I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for.
Apparently, other people have similar situation, which is how I found your email and fax number. In the middle of drafting this email, I just got a phone call from ** from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous.
This is what I am going to do. I am going to fill out the forms for my money order. I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.
ALTOOONA, WISCONSIN -- I have an ongoing problem with my business mail not delivered to me. Occasionally, I receive a neighbor's mail. Once when I complained to the post office about missing mail, I was told simply that the rural carrier had delivered all the mail to the wrong boxes as she went down the street (she was off by a box and did not check the address as she made the deliveries) and "that happens." Not even an apology, no idea where my mail went, and no attempt to track it down. Since this is my business mail, missing mail is a serious problem.
The last time I tried to file a complaint with the post office I was given the run around. The local post office told me to get the complaint form from the USPS website, but the complaint form was not available on the USPS website. Of course, the local post office could not help with that problem either.
Most recently, I requested that my mail be held from July 5 through July 7, and delivery resume on July 9. There was no mail in the rural box on the morning of July 9, and later in the day (I never know what time of day the carrier will pick up and deliver) a banded stack of mail with the hold request appeared. Everything seemed fine until I realized I had not received a utility bill (I called the utility on Friday the 13th and they had mailed the bills out on July 6th) nor the July issue of a magazine which should have been delivered by now. I am concerned about other mail sent to me and not delivered of which I may not even be aware.
I did go to the local post office to inquire about my missing mail. They told me there was no mail being held, and offered me a form to file a complaint. However, the only form available specifically stated the mail had been rifled or stolen, which it had not, so I declined to use that form. My rural mailbox is in full view from my office, so theft is not a possibility. The mail simply was not delivered to my box.
How do I go about finding my lost mail? And more importantly, how do I get some accountability and improvement in service from the local post office? The local postmaster just ignores my complaints and makes excuses for the carrier."
I received no response to my e-mail, and on September 4, 2007, I re-sent the complaint (via e-mail) with a request that someone investigate the problem. Last Friday, the 7th of September, I received a telephone call from **, who said that she had snail mailed a response to me on August 13. I never received it. Her only solution was that I contact the local consumer affairs office.
What more does the Postmaster General's office need to take this complaint seriously? I do not think Ms.** was untruthful when she claimed to have sent a response by US mail. Even she cannot get mail through to me and that indicates this problem has not been addressed and resolved. I would be interested in other's success with the Postmaster General's office, since most of what I have read on this forum suggests the PMG is the only sure route to getting such delivery problems resolved.
Normally I sympathize with those of us with bad jobs. I myself had one until recently, and I'm sure you were all aware of that. I would assume working at the post office is one of those bottom of the barrel, worlds suckiest jobs. However, of all the places I shop/frequent, I have never had more issues with the workers than at the post office. Here is just one example...
I ship a LOT of items. Big items, small items, domestic and international items. It's all for Ebay. I print my own postage at home to save time so all I have to do at the post office is wait in line, and then get my items scanned in. My closest POs do not have a drop bin, you HAVE to wait in line to give them to someone. Until maybe a year ago you just handed them off and hoped they got to their destination.
At some point something changed and they added a scan in and printed receipt feature so when you drop off your items the worker scans in each piece and gives you a printed receipt. I LOVE this. I can ensure that each of my items gets an arrival scan, and makes me feel good showing my buyers on eBay that their item left my hands and on what day.
The PO right by my office has the worst workers. One actually answers her cell phone to take personal calls while helping customers. WTF is that about?! This has happened on more than one occasion, since I'm there everyday, I notice these things. It's not just emergencies, it's not just occasionally, it's practically everyday. Most of them do what they should and scan my items and hand me a receipt without question. One will ask whether or not I would like the receipt, but still scans the items. The one today, who I have never seen before, was not like the others.
I had more boxes then the window could hold, and as soon as I filled the window he began moving them out of the way. He saw I was still standing there and asked "Yes?" Baffled, I said I had more boxes to pile up, and began to do so. He again cleared them off to the side... and again seeing me still stand there he said "ANY MORE?!" With an audible anger. "No?" I said.
He gave me a bug eyed look and raised his hands up in that "then what" pose, to ask why I was still standing there. "I'd like my receipt?" His eyes sank and he began to grumpily scan all my items in and print my receipt. He then held it slightly out of my reach while reading it over. I held my hand up to receive it and he says "It's worthless, you can have it but IT'S WORTHLESS." WTF?! I scowled, grabbed my receipt and said "THANKS" and walked out.
Um #1 it's NOT worthless. #2 Why question WHY a customer wants their receipt? It signifies he scanned in all my items. #3, How come at every other post office I go to they just scan my items and give me a receipt without asking? That is apparently the standard, one that HE decided he doesn't want to follow. #4 THERE WAS ONE GUY BEHIND ME IN LINE and he actually let me ahead of him for God knows what reason. Human kindness?
Point being, I'm sick of going to the PO. These kind of things happen fairly regularly, and at several different locations. I could make them print postage and delivery confirmation for each and every piece but I try and make their lives easier by printing myself and THIS is the thanks I get? Geeze!
NEW YORK, NEW YORK -- This happened to me 3 times already. It always ended up with the same person to speak with by the end. I ordered something online and the sender always used tracking services. When I check on the USPS website, it always mysteriously showed that it's already been delivered. But weird enough I haven't seen any pink slip in the mailbox in my building nor it's ever made it to my doorstep. The regular mail is totally fine, only package seems like it's disappear from the radar for 1 week or 2 week, then a 2nd notice or even final notice pink slip would somehow appear in my mailbox again.
When it happened the 2nd time, I already suspected it's a work of my local postal driver who did this. Coz when I made a complaint online, the local postal worker would call me tell me the same thing "on the net, it shows it's delivered". I said "I never got it and I don't know how it can be showed delivered if I haven't gotten it YET!" Guess what? Few days later, they would call and tell me "OH! it's been sitting on the shelves all along!!" Then how the hell would it show "delivered on the net?" Fishy? Oh yeah. Someone might want to cheat salary out of making a non-existence delivery!
I've been trying to avoid using USPS ever since, but on the 3rd time I ordered a book using priority mail.. hello~~ I paid more than 1st class and 1 expect to get it with 3 days. That's what priority mail is. Isn't that what they advertise??? Guess what? My package is somehow also showed a delivered status on the net but no one in my family has ever seen that package. OK. So now the driver is pulling the same trick again.
I email USPS the complaint, I guess it's the local manager called me and insisted the package is delivered. And funny enough, he mimic a girly talk keep saying "where is my book? where is my book?" I was very angry at that jerk's attitude. Does he want to keep his job or what??? And he also sounds like I made a big deal out of nothing! I needed that book at my class that's why I paid priority mail. Now it doesn't show up. I have to order another one because of it.
The jerk keep insisting my family got the package. And he also imply that maybe they hide it from me after they got it! Come on. I am the only guy in my family who would have the gut to talk to English speaker, OK? I kept saying the package is not arrived! He then ask my family composition coz first he insisted the package is delivered to a TEENAGE boy. I told him there wasn't any boy in my family. Then he asked me "WHAT OTHER FAMILY MEMBERS DO I HAVE." WTF is that??? Why is it his business? So he can frame my parents next time? lol... I didn't know the USPS postal has to know my family composition in order to deliver a package.
The new book I ordered has arrived after 1 week, but I haven't received the missing package until 2 weeks after. That jerk called me again on the 2nd week. Explained to me "NICELY" that the book somehow NEVER got delivered, but was sitting on the shelf of the postal office for the last 2 weeks!!! I told him "You know what? I already bought another book. Why don't you ** keep it!! Jerk." then I hung up on him.
Wow.. I've never seen such attitude as being the #1 in a service business. First it's the constant mis-locate packages, then it's teasing / mocking, commenting on you haven't nothing else better to do then to make a big deal out of nothing attitude. At last, the package is always showed up and SOMEHOW always ENDED UP in the shelf at the post office waiting to be picked up.
That package was never opened, no tear, clean! So I'm pretty sure it was never set foot outside of the post office.
Then I've never use USPS to deliver package again coz I know THEY ARE HIDING MY PACKAGE. It's the Old Chelsea PO. The manager there is a guy. I believe he's black because he surely sound like one, especially when he's mocking me. I wonder why do post office keep him? To lose more business??
22 years ago, I tried to complain about a USPS employee. 22 years later, I am still trying. I do not mean the USPS did not agree with me, as in I accused a letter carrier of stealing checks from my mail and the USPS said they found no evidence of it, I mean, there is no way to complain. No one will accept the complaint. The employee works for Operations Support, the USPS will not discuss Operations Support with me, but my own investigation suggests they are an internal department, and should not be contacting the public. This alone should be a red flag.
It all started when I asked the postmaster for the name and address of a business using a PO box that did not send me items I had paid for. The postmaster referred my letter to the Postal Inspectors for the area of the PO box. Next I get a letter from someone using a Regional Chief Postal Inspector letterhead stating she would contact the company for me, but could not get a refund. She signed it "Supervisor, Operations Support".
I think any normal human being would respond to a request for a PO box holders name and address in one of three ways, 1. release it. 2. refuse to release and explain why. and 3. refuse to release, explain and tell what I would need to do to get it released, such as sue. She refused to respond to repeated requests to explain why she would not release the information, or turn the matter over to her supervisor. I complained to the Regional Chief Inspector on the letterhead, 21 years ago and I am still waiting for him to respond.
The Chief Postal Inspector refused to speak to me for five years. He still, 17 years later, refuses to accept a complaint against the supervisor, instead insisting I find the owner of the company I dealt with. The Chief Postal Inspector interviewed the owner of the company many years after I first complained and told me the company was sold to an unknown man, and I should look for him. The Postmaster General refuses to speak to me. The Postal Board of Governors went into hiding after I contracted them. I cannot find any information on them any more.
My local Postal Inspectors released the form the PO box holder filed, it appears to be a fake form.
I have recently complained to the USPS website, only to be referred to either my local postmaster. I do not think he is going to hop into his car and drive two thousand miles to investigate a Regional Chief Inspector that outranks him and whose position, along with everyone else I dealt with, was eliminated after I dealt with them. Or to some nut who claimed he could not help me because it has been 22 years. I explained the USPS waited 22 years, not me. The USPS is responsible for the actions of their employees, their employees refused to investigate for 22 years, so now he has to investigate it.
He admitted if my mail carrier buried my mail in his backyard 22 years ago, the USPS would dig up the mail and deliver it, but he refused to explain why that was different from my complaint. The USPS refused to admit the employee in Operations Support even existed, until after she had retired. Apparently, USPS employees have it in the union contract that they cannot be investigated for crimes after they retire. No one one will explain what being retired has to do with it.
All I want to do is complain about the supervisor of Operations Support. I believe she set up a phony mail order company and impersonated a Postal Inspector. If they tell me she did her job according to policy, then all I want to do is complain about that policy. If I cannot have a PO box holder's name and address, just say so. The only reason why I can think of that this would take 22 years is, they know I am right, but it is easier to cover it up, then admit some janitor was able to walk into a Regional Chief Inspectors office and steal his letterhead, then set up and operate a phony mail order company.
The USPS should have a way to complain, a form to fill out, a supervisor to talk to. I have all of the letters documenting this posted online, if any of the "oh no, the USPS would never do that " crowd, would like to see them.
The what is "Operation Support " crowd, is also welcomed to read the letters.
OHIO -- The recent cutbacks at the U.S. post office, which included early retirement for experienced, dedicated postal carriers, has produced a new breed of carrier (well, at least in my postal district). Residents here in my district have had a very reliable carrier retire recently. He was a punctual carrier, always willing to make sure his clients receive their mail and packages (especially). Our particular little apartment community are walk in units situated in a small cluster, with mailboxes grouped in the middle of the complex outdoors.
Each of the mailboxes have numbers to each apartment unit, so even a child could figure out where to put mail if they wanted to. Inside each numbered mailbox slot are stickers with the names of the present tenant residing at that unit number to make mail delivery even more easier. Along with the individual mail slots there is a package 'box', or depository, whereby tenants are to receive small parcels or medium sized packages.
While that box's door is always open, it has a key in the keyhole where, when a package is to be delivered the package is placed inside the box by the carrier, who then takes the key out of the keyhole and places it into the appropriate recipient's mail slot so they may open the package box and take delivery. The key automatically remains in the keyhole for further use.
Sounds fairly simple huh? Not anymore. Since our reliable carrier has retired we have had the misfortune of acquiring a new carrier. Although our new carrier has been on the job for 20 + odd years, she exhibits the type of behavior that any company calling themselves reliable should not retain. She has 'dumped' other peoples mail into the wrong boxes regardless of the unit number or name affixed. Can she read? She seems to drag mail out of her mail truck one at a time, which increases the amount of time she spends at each mail stand. Is she tired?
She refuses to deliver packages (of any size) to the recipients door (unlike our former carrier), and even refuses to use the package box, claiming the packages are 'too big', even though the deposit box is large enough. Instead she leaves notices where recipients either have to pick the packages up themselves at the local post office, or call and reschedule delivery (which does not make sense since she probably won't delivery the second time either). A fellow tenant asked her why she did not bring a package to her door, which is just a few yards from the mail stand. The carrier replied, "you expect me to carry that package to your door?" Is she lazy?
So, is this what the post office has come to, after cutbacks, lay offs, and 'saving money?' Get rid of all the good workers in favor of lazy, non-compliant workers? Makes one wonder if some mail is even being delivered at all (I've been expecting some parcels lately that seem to be taking a long time to arrive). Maybe the parcel was placed in the wrong box somewhere?
This blog, along with formal complaint has been sent to the USPS, and other places of interest. What's going to happen is, at least on my part, I will suspend having deliveries through the USPS, and opt for some other carrier instead, and connect via email whenever possible to avoid or limit postal services (something I've implemented anyway the past few years). Thus, the USPS will lose even more money, and not just from me, but many along this carrier's route (through further investigation I found the very same complaints from other apartment complexes along my area that this carrier 'handles').
Numerous complaints from tenants to the local office that the carrier works went unresolved, and in fact seemed to be shrugged off (as in 'yeah, whatever'). This kind of attitude signals a fast decline for any company, considering the current climate of things in this country. The USPS is a powerful entity, and dismissal of employees only occur when one of them kills someone. This whole business of 'dominating the market' in this type of service is over given the rise of technical outlets and email possibilities.
CORPUS CHRISTI, TEXAS -- I've had horrible experiences with the local post office at 4213 S PORT AVE, CORPUS CHRISTI, TX 78415-9998
(361) 855-6718. I'll explain in two situations which have happened in the last few months... Situation one... My family in Alaska sent me 3 large packages for the holidays and the mailman was driving by my house each day without knocking (I work from home). He also didn't leave a pink slip in my mailbox so I had no idea he was doing this until I called my family. They gave me the tracking number and it said he had tried delivery 3 times which was completely untrue.
The day after this I hear a vehicle loudly honking outside of my house. I go out on the porch and it's the mailman who quickly jumped out of his truck. He only had 2 of the 3 boxes. I asked him why he had been saying that he tried to deliver when he didn't and why he wasn't leaving my pink slips to let me know and his response was "I don't leave pink slips, I just scan the box and try again the next day". I then asked him how would I know he tried to deliver the package without a pink slip and he said nothing.
After finding this out, I called the post office and spoke to ** the manager and reported this. He said "He leaves pink slips" as if he knew that he was leaving them. When I told him that he wasn't and that he admitted it to me he sounded shocked. The end of the story was that I had to go to the post office to pick up my package. He also said that he understood and would talk to him to make sure that my packages were delivered from now on.
The lying about attempted delivery and not even notifying me a package was available would have led to all of my packages being sent back to Alaska. My family spent $100 to mail these items for the holidays for my two young daughters.
Situation two.. Next I order something online. Once again, I'm home all day and no one comes to deliver the package. I sign the pink slip and put a large note on it that says "I was here all day yesterday" and place it back in my box as it asks. 3-4 days go by and that package isn't delivered. Ironically 2 other packages are delivered to my home in the meantime. I called the post office and spoke with the manager ** again. I explained that this person lied and didn't try to delivery on Tuesday and was ignoring the pink slip in my mailbox. ** said "There's no way for us to deliver to all of the mobile homes."
I'm thinking "What? Isn't that what the post office does?" He also said they have been advised to not deliver the packages and just put pink slips into mailboxes so everyone has to come to the post office to pick up their packages. I then asked him why I inconsistently received packages from the post office and he said "I don't know, they must be people not usually on the route". When I asked him who advised him to say that they wouldn't deliver to our home he then said "I did". I then asked for his supervisor's name and he refused only saying "I'm the manager".
We are a one car family with 2 young girls (3 and 14) and going and picking up all of our mail that doesn't fit in our box is ridiculous. If this was an apartment that would be one thing (leaving it at the office) but it isn't. It's a large, mapped out mobile home community. It looks like this post office is just doing what they want because of laziness. The manager, ** told me that he would make sure that my packages would be delivered after the first situation and now he's making excuses saying they don't have to deliver here without providing any way to contact a supervisor above him.
I tried to call USPS to report this but all I could get was an hour of looping menus that won't let you talk to a person. When I found the postal inspectors site, it says to contact your local post office with a complaint which I've done and gotten nowhere. If you could provide contact information to someone above ** and this one post office location, I would deeply appreciate it. Please help someone!
MITCHELL, GEORGIA -- For most of my life (62 years) my mail was delivered with care, especially magazines, catalogs, and oversize envelopes. I had the most caring and friendly mail carriers for the great majority of my years. The mailman even knew all of the children on my block by name and watched out for them while making his deliveries. About 10 years ago I moved to the rural part of Georgia to enjoy the quiet life after a long carrier in law enforcement. From the first week that I lived at the new address I started having problems with misdelivered mail and missing bills but that is an every day occurrence at the USPS.
My aggravation is the way the large items are delivered. I have to ask this question to those here. Am I the only person that does not like to have magazines, catalogs, and large envelopes folded in half and banded with a rubber band? That is how all of these pieces of mail are delivered to my "oversize" mailbox. This includes the folding of large envelopes containing photographs and clearly marked "Do Not Bend", "Important Documents Do Not Bend", and "Photographs - Do Not Bend".
Anyone can understand the aggravation of receiving folded photographs and important documents but I am really aggravated when the expensive magazines and favorite catalogs arrive folded in half and banded. Have you ever tried to flip through a magazine or catalog that is folded in half? It's flip one page and 20 or 30 pages follow. More fun is trying to flip through them backwards or even try to read a folded page as it returns to its folded position. I have respectfully complained to my local Postmaster numerous time with no results. The Postmaster says that the carrier folds mail to make it more convenient for him to stack mail in his delivery boxes.
On each complaint the Postmaster said that he would see what he could do and for about a week after each complaint the mail was delivered unfolded and unbanded. But the inevitable always happened, the folding and banding would start again. I made 3 online complaints at the USPS website that would always result in a telephone call from the local Postmaster who had handled all of my previous complaints. Each of these times my mail would have a short life of not being folded and banded but the procedure would always restart.
Is there a real complaint process for the USPS? A USPS Consumer Advocate? I would like to take the complaint higher than my local Postmaster so that it can be resolved on a permanent bases if such a process even exists. I have been unable to locate physical addresses or e-mail addresses where one can file a complaint and have it resolved. I am willing to take the time to go through the proper complaint process and have been trying to do so with my local Postmaster without lasting results for years. Any help or sound suggestions would be most appreciated.
I worked for the Postal Service for 7 years and left before going completely mad. Line employees (the ones that handle or managed the handling of the mail) have such a hard time that "Going Postal" became part of the American lexicon. Packages and mail have to be sorted and delivered in time and I had supervisors who explicitly told us to throw them. It takes much longer to carry a package to its place than it takes to throw them.
Worse than that, it was commonplace for employees to throw packages as hard as possible when they were upset. I have seen packages kicked out of the building, through a window. Having said that, if you decide to buy insurance for your package, have these points in mind:
1 - Unless you have the original receipt for the product, your insurance claim will not even be considered.
2 - If the product broke, but there is no visible, obvious damage to the box, you will have a very hard time (practically impossible) getting your insurance claim. i.e.- When I quit the Post Office, I moved and shipped a lot of my stuff. One of the things was a sub woofer (too heavy for the airplane). The sub woofer arrived with its speaker cone ripped off the box. It was obvious that the package had been thrown, but landed flat on its side. Not enough to cause any damage to the box, but more than enough to destroy the speaker. I never got my money back.
3 - If it is a used electronic product, unless you are selling it, they will take the price of the item from the original receipt and devalue it according to some obscure formula that I have never seen. All insurance claims are processed at the Distribution Center level, not your local delivery office.
4 - One of my supervisors explicitly told us to stamp any box that was damaged (either by our office or coming from the distribution center) with a "received damaged" stamp. In a sneer he explained that this would reduce the number of insurance claims our particular station was getting (this particular supervisor wanted to make a name for himself, by reducing the hours. So he actually told us to throw things harder and faster, or he would short staff us and force the remainder of the workers sorting to work faster -by throwing the packages). The result was that too many insurance claims were being filed, and that also looks bad for the station.
So, use insurance with care. It is not always worth it. Rather, you should get a bigger box and properly package it. Many customers who sold expensive goods and shipped through us used gravity packs inside their boxes (if the g-force exceeds a certain number, you are able to find out and prove it even if there is no damage to the box.
Of course, this can become expensive and not worth it.
NEW JERSEY -- A package shipped priority from Florida to New Jersey was delivered completely mangled, not to mention late, as it was out for delivery in the wrong town, TWICE. The package was wedding invitations and they were tossed all about the box, some with torn/bent corners, some completely not even usable. So thank you USPS, for making me spend more money to order more invites to replace the ones that were destroyed - to which I will spend even more money shipping them through another service since you have proved time and time again how careless you are.