United States Postal Service Consumer Reviews - Page 3

CLEMENTON, NEW JERSEY -- Really disappointed with the service provided by USPS in Clementon, NJ. Pissed off!!!
I was expecting a package and kept checking the tracking every day.
Yesterday, on 12/15/2016, it said the package was left at the post office on 12/12/2017 and was supposed to be delivered on 12/13/2017 by the end of the day.
So I waited till 12/15/2016, the package was never delivered, and I went to the post office to ask about the package.
The representative told me they hadn't received it. When I got home and checked the tracking again 10 minutes later, the tracking said the package was just received by the post office. Really?!
Next day, on 12/16/2016, I found a key to a bigger mail box in my box, and when I opened it, there was a package for another person & address. So I had to go to their apartment to ask if they got my package instead of theirs.
When they went to their mailbox, there was a key to their bigger mail box. And my package was there.
The thing is, our mailboxes are in the different mailbox racks, the apartment numbers and the names have NOTHING in common and are not similar in any way.
What kind of service is this?????????????????????????

CHICO, CALIFORNIA -- Don't ever ship anything big with USPS. Considering my (local) USPS office had decent reviews and the shipping rates were cheap for shipping guitars I decided to take my business to them. Worst mistake of my life. I ended up wasting $140 in shipping the guitar to its buyer and back because of their negligence. The guitar arrived with two huge cracks on the body of the guitar. I purchased insurance for up to $400. All I asked in return was enough to compensate for the damages and shipping. Claim denied. This cost me a great instrument and wasted my money on shipping.

DO NOT waste your time with this company, spend the extra money on RELIABLE companies like UPS and FedEx. Just a tip, don't buy insurance with USPS. It doesn't cover **. I'm considering suing this company but I already know how easy it is for them to get away with their shady business. If this isn't a heads up, try them at your own risk.

EAST LANSING, MICHIGAN -- I have been receiving packages from USPS for more than 15 years and have maybe had 1 or 2 issues over that time period minus this past year. In that this last year USPS has changed their system and moved their operations within the State of Michigan and it has been a nightmare. I have had non-stop problems such as I went on vacation for four days and when I returned I did not receive mail for over two weeks. I called the post office to find out what had happened and was informed that my postman had filed a form stating that no one was living in my home anymore so all my mail was being returned to sender.

On top of this I have had three packages say they were delivered according to the tracking that were never delivered. On the last package they finally admitted that they delivered the package to the wrong mailbox and said they were investigating the issue. That was over a week ago and I never heard anything back from them.

I also have a package that I am waiting on coming from Florida that was sent ten days ago and the tracking still shows that it is at the sorting facility in Florida, no doubt it will be another lost package. Long story short if you want to ship something and have it actually arrive at its intended destination don't use USPS. Whatever changes they have made over this past year have really deteriorated their ability to function properly.

GREAT NECK, NEW YORK -- It is amazing that they told me it will be 18 to 22 minutes when I wait for 2 hours and still no one picks up... It is amazing, and sometimes you wonder what can be happening within the 2 hours minus 22 minutes, maybe, just maybe, they are doing their thing and not their job?

Or maybe next time when you pick up after 3 hours of waiting, just maybe, ** just maybe, once just maybe, be someone like me from a more professional business, and greet them, ask them the problem, and not have an attitude because my ** tax dollars are giving them their ** job. And not solve the problem because nothing good was achieved in that time. So maybe one day they will come to their senses, and either get better people or I guess I am never using USPS again.

VISTA, CALIFORNIA -- I called the Post Office because a package had not been delivered, after tracking it, the information I received was that the package had not been delivered because of a wrong address, I called and spoke to an employee by the name of Julie, she was able to find the package and promised to have it delivered ASAP, the package I sent was for a senior citizen friend of mine whose birthdays too was today and it was important as she lived alone!...

One hour later I received a phone call from my friend to say that package had been delivered!... Julie went above and beyond in my opinion and deserves to be recognized for the excellent manner in which she conducted herself!... Many thanks Julie!

WATAUGA, TEXAS -- Sent 2 boxes to the same exact address in Puerto Rico from the Watauga USPS office in December 2015. 1 of the boxes made it to its destiny but the second got lost. I ended up submitting a claim which they never responded after 2 attempts, several calls to the Consumer Affairs office in Fort Worth, TX that they never responded, and long hours waiting for an agent on the phone. In case you have never contacted USPS 800 #, their average hold time is 1 hour.

31 days later after I got the box back to my house with a sticker saying that the box was undeliverable/person unknown, really? BUNCH OF LIARS!! How come the first box, which went to the same address made it fine?! I took the box back to the Watauga location to see what they had to say about the incident… and you would have thought they would accept they messed up and offered a solution for the inconvenience they caused.

"I‘ve worked in customer service for years, and the least I would had offer to an upset customer is a free overnight and a big apology…" right? Well no, instead the lady, who was in charge of the office said she could resend the box through the same cheap service… really? How in the world you think I am going to give my box back to the same guys who lost my box??! Like they say “You get what you pay for.” I thank God for FedEx and UPS, my new package delivery companies!

ANCHORAGE, ALASKA -- I had a package delivered from Amazon through USPS yesterday. It took me just about a minute to get to the door when someone rang my apartment's doorbell. When I opened the door, I saw the mail person already down the stairs (7-8 steps) from our landing. She turned to my direction and said, "I'm not going back there!" Immediately, she put the down package on the side of the lawn and minded her own business putting mail in mailboxes for the other tenants. I didn't mind going down there to get the package myself. But for her to say what she said, it's rude!
It also says a lot about what kind of worker she is.

My mother sent my daughter a birthday card for her 19th birthday. She mailed it from her local post office in Wall, N. J. on Friday, 11/6/09 as soon as they opened in the morning, on her way to work. The card was going to Saint Augustine, FL, hopefully in time for her 11/11 birthday. Well, it is now almost 3 weeks later, and still no birthday card. It was CLEARLY a birthday card... pink envelope, happy birthday sticker on the back, etc. and it contained not only $50 cash, but a $50 gift certificate to Michael's Arts and Crafts store.

On our end, we get our mail everyday directly from the mailman. My husband has a routine where he walks the dog when he hears the post truck pass on the other side of the street and meets our postman at the mailbox to get our mail. So I know it did not get stolen out of our mailbox.

What a shame that the USPS has a bunch of petty thieves working for them. They target mail that looks like it could contain cash or gift cards. And no one can be held accountable anywhere along the way, unless you pay extra for insuring or registering the mail. It is sorta like governmental racketeering - pay extra, or maybe it won't make it to your destination!

Of course, my mom - who is on a fixed income, is devastated and has complained and questioned the USPS in person, on the phone, and via the internet. But of course, there is nothing they can do, nobody wants to hear it, give it more time... One time I sent a card to my grandson and it didn't arrive until a month and a half later, it had been damaged in the machine! (that's what the USPS customer complaint person who finally called her back told her).

I guess the moral of the story is: DO NOT USE THE USPS IF YOU CAN AVOID IT. Pay your bills online. Send email correspondence or call the people you want to talk to, or pay their blackmailing fee if you really want the letter to get there. If you are really feeling like chancing it, take the extra time to completely disguise your letter and maybe you can fool the criminals that sort the mail into not stealing your stuff.