UNITED STATES -- I sent my elderly father-in-law a package that needed his signature twice, once return receipt and the other was restricted delivery. The restricted delivery was selected b/c it supposedly can only be signed for by the addressee or another with written permission. Signatures are supposed to be legible. "Manager" at location was allowed to sign, without being required to show written permission to accept. Am unsure if the 2 required signatures match each other. Postmaster in Plano gives various explanations. Getting runaround from postal inspection. Customer service kind, but ineffective.
Package was mailed in late June. Still can't get verification that intended recipient got it. Filed insurance claim. Will be interesting to see how they get out of paying that.
WESTMONT, ILLINOIS -- I had an oversize package need to be sent out of Illinois. I went to the USPS website and was happy to find that the online price of priority package is cheaper than the regular price. So I printed out everything and brought to the local office (Westmont, IL). I was told there that my price was not correct and was charged the difference between the online and regular prices. I called the USPS customer service and was confirmed my price was correct. BUT the customer service said I have to call the local office to get refund. Then I did, the manager was careless and rude. First he said if I get the price online, I should ask for a pick-up. If I brought it to local office, I should pay the price got from an office terminal. What a terrible excuse it is! Later he said since my package has been delivered, he cannot see it to confirm its weight, size, so he would not refund me! This is the worst customer service I have met, next time I will try FedEx or UPS!
I am frequent customer of your downtown location and one of your counter employees seems to have a major chip on her shoulder! I don't know her name but she's the only counter employee of a particular race. Nothing, I repeat nothing, ever meets her standards and she is not nice about it! A few months ago, I had my 3 year old with me. Next to the supply counter is a metal stand with tape and decorative mailing supplies. On this day, my daughter was walking to where I was in line and tripped on the corner of the display. This employee yells at my daughter to stop climbing on the display!
Yesterday, I was shipping something in a flat rate box and there was a slight bulge in the top of the box. Thanks to all the bubble wrap my husband used, the bulge was raised less than half an inch! I have been shipping and receiving packages via USPS priority mail for YEARS and I have been told by the postmaster himself that if it fits in the box and is under 70 lbs, they will act the package. The seals do not have to be flat. The same thing goes for flat rate envelopes. If the item fits in the envelope, it is acceptable. The envelope does not have to be flat.
And wouldn't you know, this darn employee gets made and says the box has to be flat! But yet, she still accepted my package. I having been doing this for years and I know she just has a chip on her shoulder. None of the employees at this location or the Davis branch ever have a problem with my packages. But today...today takes the cake and I have had it. I will not tolerate this woman any longer.
Today I went to ship a package, again in a flat rate box. This time, I made sure there were no bulges. I filled out the shipping label at home but didn't have a delivery confirmation label. It's 95 degrees today and I am 6 months pregnant. I walk inside, grab the DC label intending to write the addressee's name on it while I am in line. I get in line and reach into my bag for a pen and this damn woman, who is the only person working the counter today, yells at me to get out of the line because the DC label has to be filled out beforehand!
So I get out of line and go to the back counter and of course, I forgot my pen! And none of the pens at the counter will work and of course, this woman doesn't have a pen I can use! I left practically in tears and went home and had my husband take the package to another location to ship it! (And I won't get into how pissed my husband is at me right now because I didn't go to the location inside Nob Hill like he told me to.)
This woman really needs some customer service training or a new job! Every single I have dealt with her, she has been on a power trip and she comes off very abrasive! I am seriously considering filing a complaint against her because this is just getting ridiculous now!
USPS you've really let me down. Over the last few months, I've been singing praises about your priority mail service, namely how cost effective it is and fast delivery time. And until now, you've always come through and delivered my packages (whether I was the sender or receiver) safely and in a timely manner. And now it looks as though you have lost a package. I knew it was bound to happen sooner or later.
I have had a few scares in the last few months where I would have a package out for delivery yet the mail would arrive sans any packages, and then a few hours later, the doorbell would ring and lo & behold, I would see the mail truck driving away and there was my package next to the mailbox! But not this time. My package was scanned as "Out for delivery" at 8:30 am YESTERDAY. I watched the mail lady delivery my mail and rushed out to get it as soon as she was done, but my package wasn't there and it wasn't delivered a few hours later.
I thought it would show up today but lo & behold, my husband caught the mail lady just as he was leaving for work and again, no package. I went to the post office to find out where the hell my package was and why it hasn't been delivered. And the only thing they could tell me is that they have to talk to the carrier when she returns. And that I should call tomorrow morning between 6-8 am before the carrier has left, to see if they've found my package, and to let them know if I want it delivered or to pick it up myself! I am beyond angry now. There is absolutely no excuse for this!
I don't understand how my package could be allowed to sit on a mail truck for 2 days now! It should be required, if it isn't already, that mail trucks are inspected upon return to make sure all of the day's mail has been delivered! I read somewhere that sometimes packages are delivered by another carrier and that's why they sometimes show up after the regular mail has been delivered. Well this is a small town, there is no way in hell it should take an extra day or 2 to deliver a package. The mail carrier screwed up royally and I can't even hold her accountable!
If I had my way, I would press charges for theft or at least negligence because the post office has determined that at one point or another, my package was on her truck! This really really sucks. I am glad that it's just an inexpensive eBay purchase ($30 shirt) that has been lost and not a check or a credit card. But now whenever I'm expecting a package and it doesn't show up with the regular mail, I'm going to worry that it too has been lost!!! I will be filing a formal complaint against the letter carrier because there is no excuse for this! None whatsoever!
My mother sent my daughter a birthday card for her 19th birthday. She mailed it from her local post office in Wall, N. J. on Friday, 11/6/09 as soon as they opened in the morning, on her way to work. The card was going to Saint Augustine, FL, hopefully in time for her 11/11 birthday. Well, it is now almost 3 weeks later, and still no birthday card. It was CLEARLY a birthday card... pink envelope, happy birthday sticker on the back, etc. and it contained not only $50 cash, but a $50 gift certificate to Michael's Arts and Crafts store.
On our end, we get our mail everyday directly from the mailman. My husband has a routine where he walks the dog when he hears the post truck pass on the other side of the street and meets our postman at the mailbox to get our mail. So I know it did not get stolen out of our mailbox.
What a shame that the USPS has a bunch of petty thieves working for them. They target mail that looks like it could contain cash or gift cards. And no one can be held accountable anywhere along the way, unless you pay extra for insuring or registering the mail. It is sorta like governmental racketeering - pay extra, or maybe it won't make it to your destination!
Of course, my mom - who is on a fixed income, is devastated and has complained and questioned the USPS in person, on the phone, and via the internet. But of course, there is nothing they can do, nobody wants to hear it, give it more time... One time I sent a card to my grandson and it didn't arrive until a month and a half later, it had been damaged in the machine! (that's what the USPS customer complaint person who finally called her back told her).
I guess the moral of the story is: DO NOT USE THE USPS IF YOU CAN AVOID IT. Pay your bills online. Send email correspondence or call the people you want to talk to, or pay their blackmailing fee if you really want the letter to get there. If you are really feeling like chancing it, take the extra time to completely disguise your letter and maybe you can fool the criminals that sort the mail into not stealing your stuff.
JACKSONVILLE, FLORIDA -- On May 16th, 2008, I went to the counter of my local post office and purchased a money order from the post office with the reference number of **. I advised the clerk that I needed to make sure that I could track this mail and get a confirmation when it is delivered. She advised me that the certified mail service would take of my concerns. This letter and money order was going from Jacksonville to Jacksonville.
As of today, the recipient has not received it. I have made several calls to my local postal service. I have made a complaint with the postal inspection reference **. I have made a complaint to the Northeast Florida Consumer Affairs reference ** and to ** that handles complaints for the e Postmaster General office. All of these entities told me that someone would contact me.
On top of that, I was advised that I could put a stop payment on the money order for a fee of $5.20 and wait for 60-90 days to get my money back. All of this is unacceptable, because it was the post office that either lost or stole my mail, which included my money order. I have found out that the post office I utilize already had complaint of thief from others. I want my money back ASAP. This is outrageous.
Today, I spoke with ** at my local post office, which was rude and less than helpful and had the nerves to tell me that she was familiar with the situation and asked me "why was I calling". I am calling because, I have made complaints with several entities about this situation and was promised a callback within one day and it has been two. I am calling about the lack of cooperation and consideration that I have received. I am calling because, I paid for a service that sets my mail apart from the regular mail and I did not get what I paid for.
Apparently, other people have similar situation, which is how I found your email and fax number. In the middle of drafting this email, I just got a phone call from ** from the consumer affairs office. She advised me that the mail has not been located. She also advised me that the post office does not have a way to put a stop payment on the money order that I purchased from them and that I indeed would have to wait that long to receive my money, which is just ridiculous.
This is what I am going to do. I am going to fill out the forms for my money order. I have been trying to figure out a way to not use the post office ever again. I have spoken with UPS and was advised that to mail a letter, I could use the UPS ground service, which would cost about $7.00 for a letter. I will attach a copy of my complaint in every piece of mail that I send to charities, sports entities and any other contact. Surely, no charitable organization needs to purchase a money order from the post office. I am going to make sure that every website that I build has something about my experience with the U.S. Postal Service and the chain emails has proven to be priceless.
Normally I sympathize with those of us with bad jobs. I myself had one until recently, and I'm sure you were all aware of that. I would assume working at the post office is one of those bottom of the barrel, worlds suckiest jobs. However, of all the places I shop/frequent, I have never had more issues with the workers than at the post office. Here is just one example...
I ship a LOT of items. Big items, small items, domestic and international items. It's all for Ebay. I print my own postage at home to save time so all I have to do at the post office is wait in line, and then get my items scanned in. My closest POs do not have a drop bin, you HAVE to wait in line to give them to someone. Until maybe a year ago you just handed them off and hoped they got to their destination.
At some point something changed and they added a scan in and printed receipt feature so when you drop off your items the worker scans in each piece and gives you a printed receipt. I LOVE this. I can ensure that each of my items gets an arrival scan, and makes me feel good showing my buyers on eBay that their item left my hands and on what day.
The PO right by my office has the worst workers. One actually answers her cell phone to take personal calls while helping customers. WTF is that about?! This has happened on more than one occasion, since I'm there everyday, I notice these things. It's not just emergencies, it's not just occasionally, it's practically everyday. Most of them do what they should and scan my items and hand me a receipt without question. One will ask whether or not I would like the receipt, but still scans the items. The one today, who I have never seen before, was not like the others.
I had more boxes then the window could hold, and as soon as I filled the window he began moving them out of the way. He saw I was still standing there and asked "Yes?" Baffled, I said I had more boxes to pile up, and began to do so. He again cleared them off to the side... and again seeing me still stand there he said "ANY MORE?!" With an audible anger. "No?" I said.
He gave me a bug eyed look and raised his hands up in that "then what" pose, to ask why I was still standing there. "I'd like my receipt?" His eyes sank and he began to grumpily scan all my items in and print my receipt. He then held it slightly out of my reach while reading it over. I held my hand up to receive it and he says "It's worthless, you can have it but IT'S WORTHLESS." WTF?! I scowled, grabbed my receipt and said "THANKS" and walked out.
Um #1 it's NOT worthless. #2 Why question WHY a customer wants their receipt? It signifies he scanned in all my items. #3, How come at every other post office I go to they just scan my items and give me a receipt without asking? That is apparently the standard, one that HE decided he doesn't want to follow. #4 THERE WAS ONE GUY BEHIND ME IN LINE and he actually let me ahead of him for God knows what reason. Human kindness?
Point being, I'm sick of going to the PO. These kind of things happen fairly regularly, and at several different locations. I could make them print postage and delivery confirmation for each and every piece but I try and make their lives easier by printing myself and THIS is the thanks I get? Geeze!
NEW YORK, NEW YORK -- This happened to me 3 times already. It always ended up with the same person to speak with by the end. I ordered something online and the sender always used tracking services. When I check on the USPS website, it always mysteriously showed that it's already been delivered. But weird enough I haven't seen any pink slip in the mailbox in my building nor it's ever made it to my doorstep. The regular mail is totally fine, only package seems like it's disappear from the radar for 1 week or 2 week, then a 2nd notice or even final notice pink slip would somehow appear in my mailbox again.
When it happened the 2nd time, I already suspected it's a work of my local postal driver who did this. Coz when I made a complaint online, the local postal worker would call me tell me the same thing "on the net, it shows it's delivered". I said "I never got it and I don't know how it can be showed delivered if I haven't gotten it YET!" Guess what? Few days later, they would call and tell me "OH! it's been sitting on the shelves all along!!" Then how the hell would it show "delivered on the net?" Fishy? Oh yeah. Someone might want to cheat salary out of making a non-existence delivery!
I've been trying to avoid using USPS ever since, but on the 3rd time I ordered a book using priority mail.. hello~~ I paid more than 1st class and 1 expect to get it with 3 days. That's what priority mail is. Isn't that what they advertise??? Guess what? My package is somehow also showed a delivered status on the net but no one in my family has ever seen that package. OK. So now the driver is pulling the same trick again.
I email USPS the complaint, I guess it's the local manager called me and insisted the package is delivered. And funny enough, he mimic a girly talk keep saying "where is my book? where is my book?" I was very angry at that jerk's attitude. Does he want to keep his job or what??? And he also sounds like I made a big deal out of nothing! I needed that book at my class that's why I paid priority mail. Now it doesn't show up. I have to order another one because of it.
The jerk keep insisting my family got the package. And he also imply that maybe they hide it from me after they got it! Come on. I am the only guy in my family who would have the gut to talk to English speaker, OK? I kept saying the package is not arrived! He then ask my family composition coz first he insisted the package is delivered to a TEENAGE boy. I told him there wasn't any boy in my family. Then he asked me "WHAT OTHER FAMILY MEMBERS DO I HAVE." WTF is that??? Why is it his business? So he can frame my parents next time? lol... I didn't know the USPS postal has to know my family composition in order to deliver a package.
The new book I ordered has arrived after 1 week, but I haven't received the missing package until 2 weeks after. That jerk called me again on the 2nd week. Explained to me "NICELY" that the book somehow NEVER got delivered, but was sitting on the shelf of the postal office for the last 2 weeks!!! I told him "You know what? I already bought another book. Why don't you ** keep it!! Jerk." then I hung up on him.
Wow.. I've never seen such attitude as being the #1 in a service business. First it's the constant mis-locate packages, then it's teasing / mocking, commenting on you haven't nothing else better to do then to make a big deal out of nothing attitude. At last, the package is always showed up and SOMEHOW always ENDED UP in the shelf at the post office waiting to be picked up.
That package was never opened, no tear, clean! So I'm pretty sure it was never set foot outside of the post office.
Then I've never use USPS to deliver package again coz I know THEY ARE HIDING MY PACKAGE. It's the Old Chelsea PO. The manager there is a guy. I believe he's black because he surely sound like one, especially when he's mocking me. I wonder why do post office keep him? To lose more business??
22 years ago, I tried to complain about a USPS employee. 22 years later, I am still trying. I do not mean the USPS did not agree with me, as in I accused a letter carrier of stealing checks from my mail and the USPS said they found no evidence of it, I mean, there is no way to complain. No one will accept the complaint. The employee works for Operations Support, the USPS will not discuss Operations Support with me, but my own investigation suggests they are an internal department, and should not be contacting the public. This alone should be a red flag.
It all started when I asked the postmaster for the name and address of a business using a PO box that did not send me items I had paid for. The postmaster referred my letter to the Postal Inspectors for the area of the PO box. Next I get a letter from someone using a Regional Chief Postal Inspector letterhead stating she would contact the company for me, but could not get a refund. She signed it "Supervisor, Operations Support".
I think any normal human being would respond to a request for a PO box holders name and address in one of three ways, 1. release it. 2. refuse to release and explain why. and 3. refuse to release, explain and tell what I would need to do to get it released, such as sue. She refused to respond to repeated requests to explain why she would not release the information, or turn the matter over to her supervisor. I complained to the Regional Chief Inspector on the letterhead, 21 years ago and I am still waiting for him to respond.
The Chief Postal Inspector refused to speak to me for five years. He still, 17 years later, refuses to accept a complaint against the supervisor, instead insisting I find the owner of the company I dealt with. The Chief Postal Inspector interviewed the owner of the company many years after I first complained and told me the company was sold to an unknown man, and I should look for him. The Postmaster General refuses to speak to me. The Postal Board of Governors went into hiding after I contracted them. I cannot find any information on them any more.
My local Postal Inspectors released the form the PO box holder filed, it appears to be a fake form.
I have recently complained to the USPS website, only to be referred to either my local postmaster. I do not think he is going to hop into his car and drive two thousand miles to investigate a Regional Chief Inspector that outranks him and whose position, along with everyone else I dealt with, was eliminated after I dealt with them. Or to some nut who claimed he could not help me because it has been 22 years. I explained the USPS waited 22 years, not me. The USPS is responsible for the actions of their employees, their employees refused to investigate for 22 years, so now he has to investigate it.
He admitted if my mail carrier buried my mail in his backyard 22 years ago, the USPS would dig up the mail and deliver it, but he refused to explain why that was different from my complaint. The USPS refused to admit the employee in Operations Support even existed, until after she had retired. Apparently, USPS employees have it in the union contract that they cannot be investigated for crimes after they retire. No one one will explain what being retired has to do with it.
All I want to do is complain about the supervisor of Operations Support. I believe she set up a phony mail order company and impersonated a Postal Inspector. If they tell me she did her job according to policy, then all I want to do is complain about that policy. If I cannot have a PO box holder's name and address, just say so. The only reason why I can think of that this would take 22 years is, they know I am right, but it is easier to cover it up, then admit some janitor was able to walk into a Regional Chief Inspectors office and steal his letterhead, then set up and operate a phony mail order company.
The USPS should have a way to complain, a form to fill out, a supervisor to talk to. I have all of the letters documenting this posted online, if any of the "oh no, the USPS would never do that " crowd, would like to see them.
The what is "Operation Support " crowd, is also welcomed to read the letters.
OHIO -- The recent cutbacks at the U.S. post office, which included early retirement for experienced, dedicated postal carriers, has produced a new breed of carrier (well, at least in my postal district). Residents here in my district have had a very reliable carrier retire recently. He was a punctual carrier, always willing to make sure his clients receive their mail and packages (especially). Our particular little apartment community are walk in units situated in a small cluster, with mailboxes grouped in the middle of the complex outdoors.
Each of the mailboxes have numbers to each apartment unit, so even a child could figure out where to put mail if they wanted to. Inside each numbered mailbox slot are stickers with the names of the present tenant residing at that unit number to make mail delivery even more easier. Along with the individual mail slots there is a package 'box', or depository, whereby tenants are to receive small parcels or medium sized packages.
While that box's door is always open, it has a key in the keyhole where, when a package is to be delivered the package is placed inside the box by the carrier, who then takes the key out of the keyhole and places it into the appropriate recipient's mail slot so they may open the package box and take delivery. The key automatically remains in the keyhole for further use.
Sounds fairly simple huh? Not anymore. Since our reliable carrier has retired we have had the misfortune of acquiring a new carrier. Although our new carrier has been on the job for 20 + odd years, she exhibits the type of behavior that any company calling themselves reliable should not retain. She has 'dumped' other peoples mail into the wrong boxes regardless of the unit number or name affixed. Can she read? She seems to drag mail out of her mail truck one at a time, which increases the amount of time she spends at each mail stand. Is she tired?
She refuses to deliver packages (of any size) to the recipients door (unlike our former carrier), and even refuses to use the package box, claiming the packages are 'too big', even though the deposit box is large enough. Instead she leaves notices where recipients either have to pick the packages up themselves at the local post office, or call and reschedule delivery (which does not make sense since she probably won't delivery the second time either). A fellow tenant asked her why she did not bring a package to her door, which is just a few yards from the mail stand. The carrier replied, "you expect me to carry that package to your door?" Is she lazy?
So, is this what the post office has come to, after cutbacks, lay offs, and 'saving money?' Get rid of all the good workers in favor of lazy, non-compliant workers? Makes one wonder if some mail is even being delivered at all (I've been expecting some parcels lately that seem to be taking a long time to arrive). Maybe the parcel was placed in the wrong box somewhere?
This blog, along with formal complaint has been sent to the USPS, and other places of interest. What's going to happen is, at least on my part, I will suspend having deliveries through the USPS, and opt for some other carrier instead, and connect via email whenever possible to avoid or limit postal services (something I've implemented anyway the past few years). Thus, the USPS will lose even more money, and not just from me, but many along this carrier's route (through further investigation I found the very same complaints from other apartment complexes along my area that this carrier 'handles').
Numerous complaints from tenants to the local office that the carrier works went unresolved, and in fact seemed to be shrugged off (as in 'yeah, whatever'). This kind of attitude signals a fast decline for any company, considering the current climate of things in this country. The USPS is a powerful entity, and dismissal of employees only occur when one of them kills someone. This whole business of 'dominating the market' in this type of service is over given the rise of technical outlets and email possibilities.