Wells Fargo & Company Checking Account

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Overdraft Fee When Account Was Always in Black
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Rating: 1/51
RENO, NEVADA -- So, I was teetering on a balance of $0. When a transaction would pop through as pending I would run down and deposit cash as it is deposited right away according to their policy. This went on for a few transactions. and I was always in the black. I get an email saying I have insufficient funds. Low and behold they pulled out $35 overdraft fee, which put me in the red, not any of my transactions.

I called and explained what was going on and this is very odd that I never received an insufficient fund notice until the penalty was pulled. She offered half of the penalty back and I refused as I was going to go into a branch to try to get it all back.

Well that didn't not go so well. He went to the manager and came back and said they would do nothing because it is not a banking error. He showed me a back log of when I was in the red. Something that we never see on our internet interface, and explained that a transaction way back when was red and then I was in the red again when they finally pulled out the $35 penalty.

I once again explained that I don't see the back log ever so how can I make banking decisions based on what Wells Fargo does not show me? They stated that it is my responsibility to balance my check book.(rudely), and I stated that I can't balance it because you provide me with misinformation.

The odd thing is I was never charged an overdraft fee for any of the other red transactions he showed me, just this one. I repeated this endlessly because he couldn't explain it and stated, "he wouldn't own up to it."

It got heated and he became too stubborn to provide any customer service. I asked why the phone representative offered half back and the branch nothing, he said that the bank again, "wouldn't own up to this mistake." and they would provide more customer service then a branch would. Really?

Long story short, be careful. They are playing games with what they make available to you online. They use their own transaction sequence to justify overdraft fees. I can see class action all over this. I am glad I printed out a screen shot. It clearly doesn't show negative until they pull the fee. And please don't yap about overdraft protection. My balance was left this low intentionally. Also their protection involves either getting a Wells Fargo credit card or getting a Wells Fargo savings account. You can only protect it with a Wells Fargo product. Go figure.
     
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trmn8r on 2013-06-19:
Lots of luck with a class action lawsuit - I don't believe you will prevail.

It is widely known that web ledgers are not accurate enough to used to take the place of a ledger. What the bank CSR advised you is correct - keeping a paper ledger is the only foolproof way to avoid an overdraft, if your balance is kept near 0.

These days, interest rates are so low I leave more of a buffer than usual in my account. It makes life a lot easier, not worrying that the bank will whack me for not watching my balance. It's like Russian Roulette.

Most banks order transactions as you describe.
Susan on 2013-06-19:
Once you authorize a transaction a financial institutition can take it out of your account in any order and at any time they please. It is your responsibility to ensure you have enough funds to cover the transaction. If you wait until the transaction is pending and then run to the bank to make a deposit you are gambling which means sometimes you win and sometimes you lose.
mushapa on 2013-06-19:
I never said I would do a class action, but it can lead to one. The problem is that their ledger does not reflect the ledger I see on my account. Why is that?

It is not widely known that web ledgers are not accurate. Maybe if your in the industry. They brag how real time they are so that is misleading about their accuracy isn't it?

Ignorant to this either way, does not justify the misrepresentation they are providing me on my web screen.

Secondly, why was I not charged for the other negative balances.

There is a flaw with their system, therefore they should return my $35 and provide a little customer service. I just don't understand why they resist so much and can't even acknowledge that there may be even maybe an issue. Because if they return my money they have owned up to the problem and will lead to that class action I am talking about.

In this digital world a paper ledger is obsolete. By passing on the responsibility to the customer the bank can use these tactics to once again rip customers off.
Nazrider on 2013-06-19:
The issue is your poor bookkeeping practice. Why are you using your checks or debit card with a balance near 0? How is it the banks fault that you keep running out of money and have to run down and add more? How about this. Don't write a check or use your debit card unless you are sure you have more than enough funds to cover the cost. Its not the banks fault, its yours. don't spend it if you don't have it. the web interface is a convenience by the bank to keep you informed, not the actual lawful ledger the bank uses. keep in mind if you go in after 3pm and deposit money it may not credit till the following day. morale of the story, never let your balance hover near $0. always have a buffer.
CU on 2013-06-19:
It is not the bank's obligation to tell you when you need to deposit money. It is YOUR obligation to ensure that the funds are in the account before you spend them. If the transaction is pending, and the account cannot cover it, you ARE overdrawn and they are within their rights to impose a penalty.

Try a credit union, you will find them kinder and gentler, but even there you play a dangerous game, and if you get the fee, you earned it.
mushapa on 2013-06-19:
I agree that I was playing a game. And I need to remind people that it was intentional to be at a zero balance, that is no ones business but mine. But I digress, I was playing with the system, agreed, but I was playing by their rules, not mine. So it is in my right to deposit when transactions are pending, in accordance to their rules.

When a transaction is pending it is not posted, it is therefore not spent. It is my obligation, like you stated CU, to ensure funds are in the account, and that is exactly what I did. The account was always able to cover pending transactions. Always.... I have it documented.

NazRider, you stated it yourself. "the web interface is a convenience by the bank to keep you informed, not the actual lawful ledger the bank uses." Its not informing. How can I beat it through any further, Its not accurately informing me of anything....apparently. And doesn't any one find it suspicious that their customers are not provided the "lawful" ledger, nor given a chance to back log transactions at their convenience?

Susan, Wells Fargo has already been in trouble for sequencing transactions. And that is not what I am talking about.

Why has no one addressed the issue of previous overdrawn transactions never getting a fee when I saw it in the "lawful" ledger?

And yes, I have a credit union already, thank you.



nazrider on 2013-06-19:
you are given a legal ledger. its called a statement. you use it to balance your books to insure you have money in the account. but you mentioned you are playing a game. so this is moot. you play games sometime you lose. you like to hover around $0 its your business. but don't complain when you roll the dice and lose.
mushapa on 2013-06-19:
When I see the statement in the next week I will keep you posted. At this point it is their ledger vs. the one they provide me online along with my receipts and paper work.
Susan on 2013-06-19:
You admit you were playing a game and are upset that you lost. As previously stated, it is your responsibility to have enough money for all debits you authorize at the time you authorize them and it shouldn't make any difference the order in which they are paid. The fact that you intentionally ran a zero balance and didn't make a deposit until the transaction showed as pending says it all - again - you gambled and lost.
cwazychicklett on 2013-06-19:
Wells fargo is bad. some banks allow deposits by 3pm if overdraen but some do not......that is a risk.
bcd on 2013-06-20:
You cannot rely on the online banking service because it does not include outstanding transactions. You must maintain a check register or you will continue to overdraft your account. Pay regard to the voices of experience that have commented on this thread or you will continue to overdraft your account.

Banks attribute 60% of their revenue to overdraft fees. It’s up to you if you want to continue to contribute to their revenue or enjoy the luxury of free checking.
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Hate ya
Posted by on
When I was 19 years old, I was a teller for Wells Fargo. I opened my very first checking account with them. I had to close it when I moved out of state. Mind you, this was way back when before they bought up every bank that BOA or Chase didn't. When I moved back, I got another account with them. Then I moved out of state again and had to close that account. They bought Norwest bank about 14 years ago, so lo and behold, I'm a Wells Fargo customer for the third time.
They've made plenty of money off my money along with fees and the like. Even when they made a mistake that caused problems for weeks on my account, and even though it cost me more time than I can quantify to get their mistake corrected, I stuck with them. I've had auto loans and credit cards with them. And they decided yesterday that they no longer wanted my business.
I called in to get my account balance and it transferred me to a representative right away. She saw a hold on the account and gave me a number to call. I called that number and talked to apparently the most abused customer service representative of all time. She went off on me like I just shot her dog when I made the grave error of asking why. I had two deposits off my credit line that were returned. There was a mixup in posting payments on the credit line, so the deposited checks were returned, but when they were redeposited, they went through. But no, Ms. Thang said the decision to close my account was FINAL. I told her I had a direct deposit coming in. She said she would remove the block to allow that in and then put the block back on so I could have no access to that money or the other money in my account, or she could leave it on and my employer could give me a paper check. I told her to keep the block on since I really didn't understand how she thought having them hold my paycheck hostage after they summarily dismissed me was a convenience for me.
So today I check the account, and guess what. They allowed the direct deposit to post. So now I have to wait 10 business days for them to send me a check. I also have yet to receive this letter they allegedly sent advising me of the closure of my account with any kind of explanation that I can comprehend.
Yes, they can close my account at any time for any reason. If they really thought there was something goofy going on, they could have called me. They've done it before. But I guess since I haven't bounced a bunch of checks in the last few months and I paid off my car loan, I'm of no value to them anymore-never mind the last 20 years I've been with them.
Luckily I have a credit union account that, for some reason, I just never used but they kept open for me. I always knew it was there in the back of my mind but never thought I'd need it.
So long, Wells. I just wish I'd dumped you first.
     
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Anonymous on 2010-04-30:
Can I get an Amen! I switched to our local credit union 12-yrs ago and have never looked back. I stopped receiving insane overdraft charges, which they won't tell you about until the end of the month, by which time you've accumulated several hundred dollars worth of charges. I had the hardest time in the world closing my father's account when he passed away. Even with the death certificate in hand, they continued to hassle me. Monopolies like them make me sick. I have nothing but love for the local credit union fella's!
Anonymous on 2010-04-30:
J4A, credit unions can burn ya, too. It's happened to me.

skelly39 on 2010-04-30:
Amen J4A! I am going to look at this as a blessing in disguise. Just what I needed to get me outta there. But it may take a few weeks while I'm eating out of other people's garbage cans and getting evicted because I have no money to pay rent.
skelly39 on 2010-05-04:
Don't know if anyone is even reading this anymore, but those morons at Wells Fargo rejected my direct deposit, which was just fine, then reposted it, which is not just fine. When I called to find out what exactly they were doing I got the same rep I dealt with the first time who refused to let me speak with anyone else and was completely rude and interrupting me nonstop. I hate this bank.
Anonymous on 2010-05-04:
A-T-T-O-R-N-E-Y, or do I need to spell it out? Oh, wait, I did! Stop letting this one individual bully you. If not the lawyer, then go to the bank in person and ask to see the branch manager. Unless the jerk dealing with you IS the branch manager. If so, refer to 1st sentence.
skelly39 on 2010-05-04:
I think I'm going to do that J4A. I work next to the branch so I'm going over there to find out what they can do now. This is theft.
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Fraudulent overdraft fee!
Posted by on
NASHVILLE, TENNESSEE -- Wells Fargo charged me a $35 overdraft fee for a withdrawal of $700. I made the withdrawal at the branch, so you'd think the teller would have informed me if I didn't have that much in my account! (I also checked my online statement before making the withdrawal.)

The shortfall happened because of another charge that went through that night. It was an automatic donation to a charity that shouldn't have gone through -- I had already arranged for the organization to get automatic payments from my new credit union account. I have asked the org to refund the money to my WF account. But the overdraft fee was attached to the $700 branch withdrawal, due to WF's bizarre practice of having charges "go through" in a different order than they happened in real life. This will make it harder for me to get the fee cancelled, even if the charity refunds my money. And, it's inaccurate! I shouldn't be charged a fee for withdrawing money in a branch, when the teller can see that money is in my account.

The customer service representative I spoke to was very rude. She kept patronisingly explaining that both charges "went through" the next day, and that the teller who processed my withdrawal "didn't know" that the money wasn't actually in there (which it actually was!). If Wells Fargo doesn't know what's happening with my money, perhaps they shouldn't charge me overdraft fees to use it? Also, I told her that I had already planned to close down my account because I've been unhappy with the service I have received. She didn't seem concerned, & didn't even give me a token "I'm sorry."
     
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Anonymous on 2011-12-09:
I don't think the teller could see that you were having money automatically taken out that night. This isn't the teller's fault
trmn8r on 2011-12-09:
In the first instance you say the teller should have been able to see the money wasn't in your account, and shouldn't have given it to you.

Then you state that the teller saw the money WAS in your account, so you shouldn't be charged an overdraft fee.

Seems to me nobody except you knew that the automatic withdrawal may be processed sometime that day or evening. It isn't necessarily visible to the teller, and may very well not be. Bottom line is you need to keep your account positive while anticipating all electronic transactions that may occur. I don't want to know exactly how all this is processed in order to avoid a fee - I keep a buffer in my account in case I forget about something.
clutzycook on 2011-12-09:
I know it won't help you with the OD fee, but couldn't you have just taken the money from your CU account and put it in your WF account? It probably would be faster than relying on a charity (or a for-profit business, even) to get you your refunded money quickly.
At Your Service on 2011-12-10:
My guess is that, if the account is on such a tightrope that it's that near being overdrawn, they don't have a great deal to lose be having said account closed. Unfortunate but true.
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On-line fraud not as dangerous as Wells Fargo's fees....
Posted by on
Earlier this year (2010) I started noticing withdrawals or charges being made to my checking account by someone in Chicago, IL (my account was open in Orange County, California and I now live in Detroit, MI). Since I review my checking account daily I didn't hesitate and called into Wells Fargo and they recommended I close that account and open up a new one to avoid any further fraudulent activity and that they would be closely monitoring my account for any further suspicious activity. That being said, a few days later I recheck my on-line account and see that more charges had been made to that original account from Chicago and that the account hadn't been closed and, sadly enough, Wells Fargo wasn't monitoring my account as they indicated they would be.

Placing another set of calls and after being on hold for over an hour and a half to get to the right individual, the on-line fraud prevention department again recommended I close that account (which I had already done, but was told it had been reactivated by me at a branch.....which is impossible because there are no branches in Detroit Michigan for me to even think of going to one). That being said, they reclosed that account and sent me a letter of apology indicating to me that they had made a mistake during their merger with Wachovia and the problem was resolved.

Well, a few months later, I come to find that Wells Fargo is trying to charge me a $15 monthly service fee on that original closed account that was closed twice (and which the customer service representative said I reactivated) because I am not making any automatic withdrawals to my savings account from that closed account. To add insult to injury, the customer service representative tells me that she can "kindly" reduce the charge to half since it was not my fault.

Not only that....all the automatic withdrawals I had set up to my original checking account overdrew my account during that transition phase since that "closed" account didn't have enough funds and the customer service reps angrily told me that it was my fault I had no money in the account (well, duh....the money had been transferred to the other new account). Should there not have been a 2 month transition period or a link between those two accounts to make sure automatic withdrawals that had been made for such a long time were covered? Especially because I'm told over the phone that the account number can't be disclosed and that I had to wait for my paperwork from the bank to arrive in the mail. How was I supposed to change automatic withdrawal account info without an account number? Nevertheless almost $100 in fees for Wells fargo's mistakes I had to pay ... and Wells Fargo gets off with an apology letter.

Horrible service and horrble system where the customer has to pay for the company's mistakes!
     
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Flexanimous Fellow on 2010-07-15:
Sounds terrible. I hope you check your credit report often, as well. Sounds like a case of identity theft.
momsey on 2010-07-15:
I hope you're switching banks.
lobo65 on 2010-07-15:
Yeesh. I would look for a credit union nearby, and jettison Wells Fargo.
MotleyCrueGuy on 2011-01-30:
Human error - but they should have refunded all the fees since it clearly was something they did wrong.
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Wells Fargo Terrible business practice, Screwed Me
Posted by on
Recently, I found that I had fraudulent spending on my account. I called in to the fraud department and made a claim. The representative sent me in the mail a document to fill out entitled "statement of disputed check card item(s)" in which I was to write down the disputed charges.

In order to write down these items, I would need to view past statements, which is now impossible, because they closed my account (apparently this is standard for online banking customers). The only way to view is to have them sent to me, for a FEE. They are essentially making me pay money to prove that It was not me that made the charges....

Now, since the account went negative, they closed it, without telling me the account holder. Now one would think that the fraud department would work closely with the overdraft department because that many fraud cases make accounts go negative, however this is not the case. I have heard now from several managers that the departments DO NOT TALK TO ONE ANOTHER, do not share information, and are in effect separate entities. This is terrible business practice.

Since my account was deleted without my knowledge, my direct deposit (paycheck) was not "accepted" because it was sent to a now non existent account! What can they do for me? Put the check into a holding account, then wait several days to see if it can be re routed to my savings, or if it will be kicked back to my company, there is NO physical person working for Wells Fargo which can tell what the outcome will be. It is a role of the dice whether the transfer will work or whether the check will be kicked back.

So, they deleted my account, did not notify me, caused my paycheck to get thrown into limbo, then charged me to prove fraud on my account, despite the fact that I should have fraud protection. During this whole mess I had many employees speak authoritatively on subjects in which they had no first hand knowledge, and so essentially made up protocol and told me "this is how it is" only to speak to a supervisor later to find out that what I had been told was wholly incorrect.

It is a business fact that it takes 10 times more money to gain a new customer than it does to keep an existing customer happy. I will make it my personal project to derail as many potential customers as possible from this company. They are deceitful, ignorant of their own business practice, speak with authority on issues in which they have no real knowledge, have a business structure in which related departments essentially have no communication with each other acting as separate Enterprise, causing incredible confusion when an issue affects both departments.

I have never in all my years dealt with such an irresponsible company, terrible customer service, or ignorance of internal practice.
     
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Don't Bank at Wells Fargo
Posted by on
Don't open a checking account at Wells Fargo. If you fall on hard times they reorder transactions so that the highest transactions are first to maximize the overdraft fees that will charge you. We had $490 in overdraft fees in one day. They would not refund any of the fees. We had been selling stuff on eBay to buy food to eat. How can a company justify taking $490 to loan us $50 for less than 8 hours! If I worked for Wells Fargo I would be ashamed to go to work. The make their money on the backs of struggling families. Search “f*uck wells fargo” (use the quotes and spell the f word right) on Google and see how many times this phrase comes up! No bank even comes close to the number (20, 800) as Wells Fargo.
     
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YunkaG on 2010-05-07:
Of course this is just the way all banks do it. It has nothing with the customer falling on hard times. Never write a check that you know is not covered the moment you write it - difficult to do, I agree. Also, the NSF amounts are outrageous.
Weedwhacked on 2010-05-07:
All banks would do this. You overdrafted the account and falling on hard times gives you no reason to spend more than you have. Their terms clearly state that they can process transactions in any order they want to.
slcfamily on 2010-05-10:
We own a small business and because the way Wells Fargo and other banks fu*ked up the economy it has been a struggle for us the last year. We had utilities, health insurance etc. pulling payments out for convenience. The ACH debit that caused the problem was our health insurance. We have since stopped all of the auto payments until we have a more stable income. We don't think we should get a free loan but $490 to borrow $50 for 7 hours!!! You must work in the banking industry, no moral person would think this is fair and defend charges this high for this service. How much does it cost a bank to loan $50 for 7 hours? Just because it states this in the multi page contract you sign when you get an account does not make it moral. This is not moral, there will be a special place in Hell for bank executives that decided to charge this much for this service. Most people that get hit with these charges are people struggling to make it through this bank caused recession. If I worked for Wells Fargo I would be ashamed at how the company earned the money to pay me. We are closing our account with Wells Fargo and opening one at a local bank that has a soul.

SLC Family
jktshff1 on 2010-05-10:
Sorry, but you knew the terms and conditions when you signed the contract, it's called personal responsibility.
Don't work for a bank and never have. Work for myself and watch my expenses so I don't have to "kite" a payment. Kiting don't work anymore.
Anonymous on 2010-05-10:
"Their terms clearly state that they can process transactions in any order they want to." -- That's comical. So basically the terms don't state how transactions will be posted.

Not all banks post transactions from highest to lowest. Neither my local community bank or my wife's credit union does it that way.

My bank always posts deposits first and then transactions for a given posting day are posted in the order that they occurred. Simple and honest.

Do yourself a favor and join the grass roots movement of people leaving the big corporate banks in favor of local community banks. You'll get better terms, better service and your business will be appreciate.
slcfamily on 2010-05-12:
I just searched “wells fargo complaints” on Google and there are 435,000 results !! WOW!! We should have done some home work before getting involved with this sick immoral company.
goduke on 2010-05-12:
I just googled "god complaints" and got 9 million results. I don't know that it really means much of anything.
chellychell on 2010-06-14:
Yes they are crooks. Charging fees not just nsf but any other fee they can think of. They don't like to refund anything so good luck trying to get them too. I'm going to Chase Bank.
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Checking Account Practices
Posted by on
I have had both checking and savings accounts with Wells Fargo for more than 10 years and have had problems with them from day one. I have always had direct deposit with them on a military payment I received the first of every month but they invariably post debits to my account before they post the direct deposit credits. I end up at the bank arguing with them to get them to take off the overdraft fees. I have deposited check in amounts of up to $15,000 and never had a hold put on them until now. I deposited a check on Monday for $18,600 garunteed funds (it was a life insurance policy surrender check) and they put a 14 day hold on the funds stating that the company may not honor the check. I really needed the funds available within 5 days - their only suggestion was for $1860 on money I deposited into my checking account and wanted to charge me interest on it. BEWARE of big corporate banks, they are out to screw you in everyway they can. They hold your money hostage so they can capitalize on it but don't want to give you access to it when you need it. Once they release the funds from my last deposit I won't be allowing them to capitalize on my hard earned money anymore.
     
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leet60 on 2010-09-15:
This not only happens with big banks, but most banks will put a hold on a large check, despite the issuer. While it may seem, in concept, that a check from a large well known life insurance company is "good" there is no guarantee. The banking system has been inundated by scammers who issue fake checks - from cashier checks to company checks. They are protecting their depositors money and the company interest here.
Helpful on 2010-09-16:
Banks don't make their money on checking accounts. It's there as a service to their customers. There is no question as to the fact that many financial institution have these policies in place to stop check kiting.
Obsfucation on 2010-09-16:
Checks greater than $5,000 almost without exception trigger a hold, and especially insurance checks. They are actually drafts, not checks, and until they are processed back to the insurance company, and the insurance company is satisfied that you have signed away your claim, they can be revoked.
MotleyCrueGuy on 2011-01-30:
Insurance checks are NOTORIOUS for being returned, often due to stop payment or not being endorsed properly - hence the hold. There probably isn't a bank on the planet that would have done differently here.

There's no magic button that says a check from another bank is good, either, so they just have to wait.
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Wells Fargo: OD Fee Scrooges
Posted by on
I give Wells Fargo a "Terrible" for holiday spirit (and general fairness). My account history was flawless until last week when I bounced a check. It was my fault - I'll take the hit. However, the combination of some smaller transactions already in the system and deducting the OD fees, it ballooned into $245. I had everything covered the next day. I called and asked very nicely if they could waive some of the fees, because $245 is excessive and goes far beyond the expense of covering my account for a day. I got a series of polite people telling me "No. The computer won't let me. That's just our policy." Well, now I have this nagging sense of injustice and I am venturing online to express my dissatisfaction until that feeling has been assuaged. Thanks for reading.
     
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goduke on 2009-12-21:
Ouch. That smarts. Most banks (I think) have a general policy of giving the customer back one or two of the fees one time. Not sure about WF.
Anonymous on 2009-12-21:
Even the credit unions, who used to give a fess back if you just asked, will now only rebate a single fee causedby a member error. Fee income used to be gravy fro financial institutions becaue they made their money lending. That isn't true anymore, the margin in lending barely covers operating costs, and those fees are now very important to survival.
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Wells Fargo Scamming Consumers
Posted by on
Wells Fargo is scamming consumers. I would like other people to be aware of what they are doing so they don't get taken advantage of like my husband and I.

In short, Wells Fargo sent us a promotional offer in the mail to open up a free checking account with them and receive a $50 bonus. I called over the phone and opened an account with them giving them the promotional code for the $50 bonus. They never deposited the bonus and when I contacted them about this they said I had to talk to the customer service representative that set up the account but I can't get him to return my calls, surprise. So I filed a complaint with the Attorney General and the Better Business Bureau. They responded to the BBB saying they are unable to determine the promotion requested and they have not given me my $50 bonus. I gave them all the information that was on the mailer as it stated to do. They are the ones that sent this offer to me and now they done know what I am talking about even when I have provided them with the promotional code as it stated to do on the mailer.

Wells Fargo offered me a promotion to open a checking account and now they won't honor it. I find this very upsetting for me as a consumer to have Wells Fargo use a bait and switch marketing scam to get customers and I feel consumers need to be aware so they don't fall victim to this same scam.
     
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i_am_canadian on 2009-09-08:
I had a job interview with Wells Fargo a year or so ago for the position of 'Sales Manager' and I do admit they seemed really shifty. I definitely wouldn't trust them with my money after that encounter. (VH).
JR in Orlando on 2009-09-08:

When opening up an account, wouldn't it be better to go in person so that these issues could be resolved then?
Jacquelyn on 2009-09-08:
People can't always get to an actual bank. I live in a small town so Wells Fargo is a good trip for me. I only opened the account to make it easier to pay my mortgage since they service it.
laklisa on 2009-09-08:
Did you keep the letter offering the promotion? Perhaps you can go to a local branch with that letter and talk to a manager there.
Jacquelyn on 2009-09-08:
I did keep the promotional mailer. I have talked to Wells Fargo about this and they said that they can't do anything for me that I have to call the 800 number. They are just trying to scam consumers.
PepperElf on 2009-09-08:
Though to be honest, if I was opening a bank account, I'd be more apt to pick one I can physically go to. Though, granted with moving issues that's not always the case...
Anonymous on 2009-09-08:
If you have a Wachovia anywhere near you, you can make your Wells Fargo mortgage payments there. The merger isn't complete yet, but you can use their (Wachovia) ATM's to make withdrawls without getting the $2.00 fee and make payments to your mortgage via Wachovia.
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Wells Fargo Steals Cash Deposit
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LACROSSE, WISCONSIN -- Saturday, made a cash deposit inside the main bank. Tuesday, check bank and account not credited. Go to Bank and talk to teller, teller says the Saturday teller transposed a number. Account gets credited. Thursday, check bank and account debited. Call Wells Fargo. Customer care tells me I have to file a "lost money" report to get my account credited.

I don't want to go to the bank and make a claim, I would rather make a Police Report. This has cost me a lot of time.

Banks have cameras. If I stole money from a bank, I would be put in federal prison. I consider this a theft and Wells Fargo has access to my money while I do not.

I'm trying to contact as many sites as I possibly can because you should be able to trust the bank to deposit your money correctly.

Consumers should charge banks underdraft fees like bank charges overdraft fees.
     
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User Replies:

Soaring Consumer on 2009-05-07:
Do you have a receipt of your deposit? This and/or security camera footage of you making your deposit would prove your case.

Go ahead and file the police report.
Anonymous on 2009-05-07:
All you need to do is go in with your receipt. When this happens, something else is out of balance, and they are generally already looking to find out where the money belongs. You might also check the receipt to make sure it hs your account number on it (as much as display of it). The receipt also has a sequence number on it that will allow them to track exactly what happened.
jenjenn on 2009-05-08:
A receipt should clear this up. I always check my receipt to be sure the correct account number is on it. Called me paranoid...or maybe just broke. LOL.
Anonymous on 2009-05-08:
Good advice Jen, the only thing is that because so many people were careless about leaving that receipt lying around, that most FIs have stopped putting the account number on it, or they are masking the number. However, the very fact that you have the receipt should do the trick for you.
Anonymous on 2009-05-08:
Good advice Jen, the only thing is that because so many people were careless about leaving that receipt lying around, that most FIs have stopped putting the account number on it, or they are masking the number. However, the very fact that you have the receipt should do the trick for you.
tellibee on 2009-06-02:
If you follow the process they outline you would have your money by now. The people that work at the bank are human just like you and I am sure you have made a mistake or two in your life. This doesn't mean they are out to get you or that they want to steal your money. Just take your receipt in fill out the claim and get your money. Easy as 1 2 3.
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