Wells Fargo & Company Consumer Reviews - Page 5

CALIFORNIA -- On 7/24/2007, on advice of my legal counsel, I deposited 2 checks. Payroll checks totaling $4000 from an ex-employer. A hold was placed on the checks. It turns out that my ex-employer closed the account and the checks were returned on 7/27/2007. My account was credited the $4000 but the original $4000 debit was still on Hold.

The $4000 credit caused my overdraft protection to be activated, thereby taking $50 from my saving account and leaving it with a $0 balance and taking $1625 from my Visa credit card leaving it with $0 balance. Not to mention my checking account which was still overdrawn by -$2,331.18. My Wells Fargo Visa account subsequently exceeded its credit limit because of previous charges, which resulted in an "over the credit limit" charge.

I called Wells Fargo customer service and was told by both the initial customer service agent and the shift supervisor that I would have to wait until the "hold" came off the original $4000 debit on August 2, 2007 before I would have any funds available. They said that I would have to go the branch that placed the original hold if I would have any change of the debit being released any earlier. I can understand the reason for the original hold being placed on $4000. In fact I never expected to receive any funds from the checks.

I had to show that my ex-employer had written bad checks. But I never expected to have the $4000 credited to my account and wiping out any available funds from my other Wells Fargo accounts while the original $4000 debit was STILL ON HOLD. There is absolutely no logic to this!!

On Monday July 30th, Wells Fargo removed the "hold" on the original $4000 deposit. When I tried to transfer the $1625 back to my Wells Fargo Visa card, I was unable to. I called Wells Fargo customer service and I was told that Wells Fargo has placed a "hard hold" on all my accounts preventing transfers. I was also told that Wells Fargo was cancelling both my checking and savings accounts and that I could not open any other Wells Fargo accounts.

When I inquired why they would do this, the response was that Wells Fargo considered depositing two checks against a closed account as fraud. I was then told that I could not gain access to any of the funds in my accounts for 10 days, August 9th, 2007. They would mail me a cashier's check for the balance of my accounts.

PORTLAND, OREGON -- I sold my house and it closed escrow early February. Wells Fargo Bank was paid off but some incompetent employee posted the payoff to the wrong account. In March, I started getting notices that my loan was delinquent. I immediately called them and informed them that they had been paid off weeks earlier. They said they would "look into it". The following week I called back, they had done nothing trying to find payment. I called my escrow company and title company and finally got a copy of the check to show payment had been made.

Approximately one week later after they acknowledged payment finally, they posted to 2 credit bureaus that I was 30 days down on my mortgage. I have written many letters to "supervisors", sent email, made countless phone calls and all I get from WFB is that they will correct the problem. I have two letters from them also apologizing and their word that they will remove derogatory credit. My credit was run again today as I am trying to close escrow on a new house and was I furious to see that WFB had indeed reported to the credit bureaus after all the letters and promises that my loan was paid but they did NOT remove the 30 day late.

I look at this as defamation of character. They keep lying that they will remove the wrong information but so far have not. Now they get nasty on the phone and in email when I continue to complain. I threatened to sue them as now the negative reporting is affecting my interest rate, pts, etc on the new home loan. I would never do business again with them after the treatment I have received. They just say what you want them to say, then do nothing to correct their mistakes.

HIGH POINT, NORTH CAROLINA -- I have been a Wells Fargo customer for six years and have been noticing a gradual deterioration of service over the past year. Yesterday I finally learned why that is. Usually I do my banking online or at the ATM. This time I entered the bank. There were three people in line before me waiting for the only teller. There was one other employee working at the drive-in service window and a single bank manager in an office at the back. There were three groups of people waiting for the bank manager.

I waited in line for ten minutes before the teller finished with the person she had been working with when I first entered. Meanwhile two of the three people ahead of me in line got tired of waiting and had left the bank. The one remaining person ahead of me in line took less than five minutes but by that time there were four more people behind me.

When I got to the teller I casually mentioned that she seemed awfully busy and looked like she could use some help. She launched into an explanation of how tired, frustrated and exhausted she was because the bank wouldn't hire enough people and that she didn't even have time to visit the restroom. She was one of only two tellers and when the other teller was off (like the present time) there was simply too much for one person to handle.

She went on to state that sometimes new trainees were sent to the bank but as soon as they were trained they were always sent somewhere else. The bank manager had repeatedly requested additional help but his pleas were ignored because there was an overall shortage of qualified people throughout the company. The situation had been going on for about a year and she was completely exhausted and didn't know how much longer she could continue at that pace. I should mention that this Teller was very efficient and professional throughout the transaction and our brief conversation.

LOS ANGELES, CALIFORNIA -- Wells Fargo Dealer Services is the WORST COMPANY I have ever had to deal with!!! I submitted a payoff for my auto loan (with a cashier's check from CitiBank) in person at a Wells Fargo Branch and it has been 14 days and they have not posted the payment to my account. In the meantime, I am racking up late fees and dings on my credit while they are trying to research my payment. I have been told, many different things like - "it takes 3 days to post to your account", then it was "it takes 5-7 business days" then it was "the cashier's check bounced and was returned!" NO! I have proof you cashed it!!!

I only have an 800 number to call and get a different person each time I call and have to deal with the nasty - "your account is overdue" messages - uh, actually it isn't, you have the money! I got a copy of the cashed cashier's check from CitiBank (in less than 12 hours by the way) and submitted it to them without a promise or guarantee it will be taken care of in a timely matter.

I have taken many hours out of my work trying to fix this - with dealer services, and with the bank where I made the payment. They don't care if your credit is on the line (I can't imagine getting them to try to fix it because of their mess up) or that they basically STOLE MY $800 PAYMENT - it isn't their money so no sweat off of their back.

At this point I don't know what to do. I need a consumer advocate to help me get my account cleared, my pink slip sent and my credit fixed! I am sick to my stomach over all of this with no end in sight. DO NOT USE THIS COMPANY! IT WOULD BE WORTH PAYING HIGHER INTEREST!!

SALT LAKE CITY, UTAH -- On 10/2/2012 I decided to transfer my Wells Fargo IRA to my checking account, little did I know it would take weeks and then some. I requested the form which was E-mailed to me and that day 10/3/2012, I filled it out and submitted it by fax. On 10/10/2012, I called the 800 number and ask what was happening. They stated they never received it, the next week I tried faxing it from 3 different places and they still didn't receive it. I had some places fax it 4 times and called 3 hours later and still didn't receive it. Because I did it by pen not by computer they said it wasn't coming in and it was blank.

Going on a week and a half now, I submitted it again through my son's fax machine and it didn't have an account number where it said office use only. They had the number because they gave it to me, so I had the agent walk me through step by step to make sure they had everything they needed and I submitted it again.

I called again 3 hours later and they said they rejected it, due to no signature to compare it with. So now they needed my DMV faxed to them and I have talked to 5 agents, an agent adjuster who still failed to help me and connect me with a supervisor. I have spent over 6 hours talking from Mexico trying to transfer my money to my checking account for almost 3 weeks now and still haven't completed the transfer which I was told it would take only 3-4 days. My advice to everyone is take your money out of Wells Fargo brokerage IRA ASAP. You might spend months trying to get it if you're lucky to get it at all.

REDDING, CALIFORNIA -- My rating - They don't warrant an 'Awful' star!! Where to begin! Don't go near this bank! Several years ago I ran the Christmas Kettle program for The Salvation Army. We were required to count the coins by hand and then roll them before the bank would take them. Writing The Salvation Army information on each wrapper! When I deposited the money in The Salvation Army account Wells Fargo CHARGED The Salvation Army $70.00 to deposit The Salvation Army's money into their own account!!! This latest Fiasco occurred late summer 2011. I took my father in law to Wells Fargo on Pine St. in Redding, CA because he is in a wheelchair and cannot drive.

I spoke up when my father in law went to withdraw some money from his accounts. It is procedure for Wells Fargo to ask customers why are they withdrawing their own money and what they are going to do with it! I gave my opinion because my father in law doesn't answer those questions to even his wife or children! I continued to share my opinions that what he did with his money was none of their business. I was informed that it was 'their' Fiduciary Responsibility. (I bet if a customer is robbed in the parking lot it won't be their 'Fiduciary Responsibility' to cover the loss!)

I was told by Assistant Manager ** not to enter the downtown Redding, CA. branch again or I'd be arrested. Then 2 days later Adult Protective Services shows up at the door to check on my in laws because they think I'm strong arming my in-laws. I guess because I was dressed in shorts and sandals I looked criminal.

After Protective Service was informed by my father in law that we would be moving them into a Care Home within a week she was satisfied there was nothing wrong. I gave up my income and lost out on $20,000 worth of construction supplies among other things to come to California and take care of my in-laws (without pay) and this is how they treated me. Mr. ** and cohort ** need to begin their training from the beginning or be fired. In my opinion Wells Fargo needs to dry up, close down and go out of business. YOU HAVE BEEN WARNED!

My rating - I had to give it one star to have it show up. They don't warrant an 'Awful' star!! Where to begin! Don't go near this bank! You can only submit a complaint after giving your personal information and only on the phone. Several years ago I ran the Christmas Kettle program for The Salvation Army. We were required to count the coins by hand and then roll them before the bank would take them. Writing The Salvation Army information on each wrapper! When I deposited the money in The Salvation Army account Wells Fargo CHARGED The Salvation Army $70.00 to deposit The Salvation Army's money into their own account!!!

After that encounter I will not ever be a customer. This latest fiasco occurred this week. I took my father in law to Wells Fargo because he is in a wheelchair and cannot drive. It is procedure for Wells Fargo to ask customers why are they withdrawing their own money and what they are going to do with it! I spoke up and gave my opinion because my father in law doesn't answer those questions to even his wife or children! I continued to share my opinions that what he did with his money was none of their business.

I was informed that it was 'their' Fiduciary Responsibility (I bet if a customer is robbed in the parking lot it won't be their 'Fiduciary Responsibility' to cover the loss!). I was told by Assistant Manager Gabriel ** not to enter the downtown Redding, CA branch again. Then yesterday Adult Protective Services shows up at the door to check on my in laws because they think I'm strong arming my in-laws. I guess because I was dressed in shorts and sandals I looked criminal.

After Protective Service was informed by my father in law they would be moving into a Care Home within a week she was satisfied there was nothing wrong. I gave up my income and lost out on $20,000 worth of construction supplies among other things to come to California and take care of my in-laws (without pay) and this is how they treated me. Mr. ** and cohort Sue need to begin their training from the beginning. In my opinion Wells Fargo needs to dry up and close down.

I have been a customer with this bank for 15 years. I've had direct deposit for at least ten of those, VA pension. I went in one day to inquire about a personal loan. I didn't realize they didn't exist anymore, I didn't need the money and was just looking for a way to establish a credit rating. They instead immediately gave me a credit card. I was not then in debt to anyone for anything, foolishly thinking that that was the way to be. After a few weeks I had to use it for an unexpected move, the min. payments were low enough to easily triple each month (I could pay triple). A few months went by until I realized I hadn't received a bill for the last month.

I hurriedly called the company and inquired, the bill was then due that same day so I paid over the phone with debit (same bank). As I explained that I had not received the latest bill, the (blessed) woman on the other end said, "...that happens more than you'd think." I didn't ask for her name. What could she do? Get fired? However it did cost me a late fee anyway (same day!), and the min. due more than doubled. She obviously didn't have the recorder on to offer that observation, and it confirmed, for me at least, that some "black" scheme was afoot in this company at least.

That wayward bill did arrive two months later; never a postmark on them, blame the post office for all this 'mystery'. A few months ago I took a consolidation loan to pay off this card and two others. Recently was notified that "as a valued customer…" my new interest rate would be 22%+!? I've actually misplaced this card in the house, and have been worrying that I haven't received any correspondence from this co. What'll they do next?! New card offers arrive offering less than half of this "reward" interest, often. My credit scores are high/excellent, despite an eighty point drop after I tried to look up my "free" and "will not affect your credit score" credit score.

The quarterly reports I pay for are imbecilic and contradictory, and via the credit card co. If one stops using them, credit score goes down, if one cancels a card, credit scores suffer as well. The reasons put forth for a certain drop fly in the face of expert advice. Not too many cards, but you don't have an in-store retailer's card, which would be yet another card, etc., Is this routine? It's difficult to admit to some naiveté about these things.

I'm now in my late fifties and have only had this particular credit card for five years; which raises another question from these credit reports: When has one had a card long enough? Anyway my main gripe was about the "lost" bills and how many others have had this experience?

ATLANTA, GEORGIA -- Wells Fargo Bank aka "The Rip Off Artists" are hard at work stealing our money. I am currently on hold waiting for Anika's supervisor to pick up, Dennis ** to TRY and get information to file a formal complaint. Last week on Friday, May 6, 2011 I paid bills using my debit card. I pulled my account up online Friday evening and the transactions showed pending with the full dollar amount deducted from my balance.

On yesterday, Monday, May 9, 2011 I deposited a check at the ATM at 5:54 p.m. At that time my balance again reflected the deductions for the bills I paid the previous Friday. Today, Tuesday, May 10, 2011 I went online to check a transaction on the joint account I share with my husband and noticed the balance on my personal account was too high. After looking through that account, I discovered that my transactions from May 6th were gone and the money for the bills I paid last week was added back into my available balance.

Now I know how much money I have in my accounts at any given time of the day, so out of curiosity I immediately called Wells Fargo and was dumbfounded to learn that is standard operating procedure for this bank to subtract the pending transactions from your balance when an approval is given, then add the money back in as late as 4 days later!!

Anika said "they put the money back in your account until they receive the actual ticket from the merchant." She couldn't explain why. This ultimately makes it appear days after you have checked to make sure transactions have cleared your account that your available balance is higher than it actually is, thus causing countless customers to overdraw their accounts!!!

What kind of supposedly professional, upstanding banking institution utilizes this method as a standard business practice? In my opinion it appears to be a systemic method of creating an environment to cause customers to overdraw their accounts and allow the bank to charge overdraft fees - fees a person would not necessarily incur if this shady practice of "hide the true balance" were not in place at Wells Fargo Bank.

I have had a laundry list of complaints since Wells Fargo took over Wachovia but this one tops the list! Just a warning to all you Wells Fargo customers: DON'T BELIEVE WHAT YOU SEE ONLINE OR AT THE ATM. Wells Fargo play "hide the true balance" with its customers and is getting filthy rich doing it!!!