AT&T U-Verse Complaint - Cancellation Nightmare
Uverse kept claiming I was behind on payments. Despite having paid everything in full in June, when July's payment came it did not reflect the payments made (3 weeks prior). I paid the past due amount assuming that the corrections would show up in billing the next month, and in August, it listed as a total of $406.69 due by the 19th reflecting no corrections. Uverse then disconnected my service despite the fact that I had called to resolve the revolving billing issue on the 23rd. They then demanded the full $406.69 to restore service, which I could not pay in full at the time. AT&T then cancelled my service 8 days later on the 31st. I called them on the 4th to pay the full past due amount and was told I would not have service reinstated as it was already cancelled. My only recourse is to A. Take my equipment to UPS by the 9th or be charged an additional $550 on top of the $406.69 in dispute and B. Re apply for service albeit with a security deposit and credit checks and there is no certainty I would be allowed service. I have been a loyal Uverse customer in good standing since it was introduced, as well as a 4 year AT&T wireless customer. I feel this situation is unwarranted and abusive.