Jennifer Convertibles Complaint - Bad customer service and Delivery
GLENDALE, CALIFORNIA -- My delivery window was between 1 and 5 pm. It was rainy so I can appreciate that they might be running a bit late. I called the store at 4:45 pm on Nov. 20 to make sure they were still coming. Sandy told me in a very non-caring way not to worry and that they were coming. She did not apologize or anything about the late schedule and the call ended. At 5:30 pm I was feeling bothered by Sandy's attitude and worried that she just blew me off so I called again. Once again, her attitude was such that I was the problem - must have lots of customers in that showroom on a rainy Sundy evening at 4:45 pm so you can't take a minute to attend to my concerns! ... and she quickly said that due to the rain they were probably running late. I asked if there was a number to call the delivery folks with and she said there wasn't. She said they use an east coast company that does the scheduling and that they were closed. Then silence again (I think she took a class where they taught the student to just go silent and not say anything else when confronted by a difficult retail issue) .... I commented that her attitude was uncaring and she insisted that she did not have an attitude. She also added that deliveries go until 9 pm. Well, I was not told this when I scheduled my delivery (they had over one week to schedule this delivery for me!). I was told 1 to 5 pm and I had plans for the evening. Also, I have worked with other vendors and I have always found that they call you on the day of the delivery OR I have even received calls when they were running late. That's just courtesy and customer service, folks! I wish I would have read these reviews before I went there to support a business in my city. Never again. I would rather go to Ikea or Living Spaces (which means driving outside of Glendale). I have heard satisfactory comments from my friends who have shopped at Living Spaces. The Glendale, Ca Jennifer Convertibles store has uncaring employees and they either have too much business so they think they can blow people off or they are barely hanging on and can't handle what business they do have and use fly by night seedy delivery companies. I paid $100 for delivery (and have read of other reviews where they sock it to you with these delivery charges at Jennifer Convertibles). And I am still waiting ... 6 pm. Let's see if they come at 9 pm tonight. Not a single phone call from them - makes me mad! If I don't get my delivery tonight, I will be posting again. Final word: I would not be feeling this way if the customer service was a bit more attentive. Thanks, Sandy! You are a gem .... I know you will go far in the sales and retail world!