United States Postal Service Complaint - Extremely slow package delivery! - Is USPS using turtles to deliver mail now?

Posted by madconsumer on 2011-11-22:

if it is parcel post, then there is no time given for delivery. it could take a month or more.

Posted by Alain on 2011-11-23:

My sister-in-law had a similar problem and contacted the USPS headquarters in D.C. at (800) 275-8777 [there's also a 202-268-2000 #]. She finally got a human and eventually they replaced the postmaster at her local post office. I don't know if this will work for you, but it's worth a try.

Posted by oldisgood on 2011-11-23:

I don't know where madconsumer got his info, but parcel post does not take a month or more. Somewhere the package is lost. That happens and when it happens to you it is catastrophic. Most packages go through in a week. I mail oranges from Arizona across the country during the winter and it has NEVER taken more than a week.

Posted by raven2010 on 2011-11-23:

According to the Post Office website, parcel posts takes 2-8 days in the lower 48

https://www.usps.com/ship/parcel-post.htm

Posted by oldisgood on 2011-11-24:

exactly

Posted by samanthasmom on 2011-12-03:

Thanks for the advice everyone! It is now December 3rd and the package hasn't showed up nor has the tracking info been updated since the package was scanned in Richmond. Because it is uninsured, we are out of luck as far as USPS is concerned but a claim was filed with ebay and the seller refunded our money immediately.

Posted by trmn8r on 2011-12-03:

My memory is that with Ebay, if the Seller does not insure a package and it is lost, Ebay will automatically ding the Seller for the full amount if a claim is filed. This is new in the last few years, so essentially insurance is expected whether the ad states it or not.

Something I sent was lost and the Buyer and I split the difference because the box got there empty, but the Buyer didn't tell the post office until after leaving the building.

Posted by Marie Valenza on 2012-03-16:

I recently ordered (1 MONTH AGO) a guitar strap from America (I am in London UK) and USPS have the most annoying web site ever. Via my ref number - all i get is the same information as last week - my item is still in the Los Angeles sorting office - does anyone work there!! - and i can't find an email address so i can personally moan to someone about the shoddy service they are providing - where's the customer care!! non existant - i will never buy anything from the US again if they have to use the awful postal system - makes you wonder what kind of people work there - machines!!!!

Posted by Skye on 2012-03-16:

https://www.usps.com/customer-service/customer-service.htm

Posted by trmn8r on 2012-03-16:

Posted by trmn8r on 2012-03-16:

Maria - here in the US we usually make complaints through our local post offices. I can't imagine contacting them via the phone or email, but it is possible there is a way to do it.
{Edit} I see Skye has in fact given you an inquiry form}

To my knowlwedge, it isn't like a package delivery service like UPS or FEDEX, where they are used to offering phone support.

If you have tracking information, is there a way to start with whatever agency on your end delivers such mail to you?

Incidentally, the one time I attempted to track something on the USPS website, the status was woefully lacking also.

Posted by Kathie on 2013-02-18:

Well my package (first class) hasn't made it out of the town it waqs mailed. It has been sitting in the sorting facility since the day it was mailed. It hasn't been a month - it's been a week so far, but it hasn't gone anywhere either, so it will probably take a month by the time I get it, if I do. USPS is lousy!