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GEICO Auto Insurance - Con-Artists
Complaint
Review by jennahcurren on 2012-12-27
Rating: 
BRAINTREE, MASSACHUSETTS -- Geico Insurance Company is the most slimy, false company I have ever had the displeasure to do business with. One of their employees (I still know her name, to this day) falsely informed me of procedures that go along with cancelling an insurance policy that ended up costing me over $100. When I spoke to a supervisor and told her the girl's name who fed me the wrong information, she sarcastically said "Yeah let me go ask her what really happened", left me on hold for ten minutes, and then came back on to (predictably) tell me "She says that's not what happened." How convenient for you and your multi million dollar corporation that your employee is refusing to own up to her mistake! When I contacted the BBB about the matter, I was fed the same bologna by a representative from their executive office. They are now demanding that I pay for their employee's mistake with my money. I am thoroughly disgusted and disappointed with how I was treated and spoken to as a customer. Worst insurance company ever.
Comments:
Posted by ok4now on 2012-12-27:
This was a lesson learned the hard way. Geico and Progressive spend a ton of money on advertising. It seems like every other commercial is from them. They need an influx of new customers (fresh meat) to sustain this high cost. Then when the unsuspecting customer files a legitimate claim the fine print and exceptions kick in. Suddenly what you thought you were covered for you're not.
Example: You have a less than five year old car that takes a major hit. You want it fixed right with original factory parts. Good luck. The adjuster comes out and will only approve the repair with cheap after market parts. The body shop complains that they can't do a proper repair with inferior parts. Sorry but you loose. Your premiums went towards advertising costs to suck new customers in. You just got screwed.
Conclusion: Avoid Geico and Progressive. They will not give you the insurance protection that you think that you are paying for.
Example: You have a less than five year old car that takes a major hit. You want it fixed right with original factory parts. Good luck. The adjuster comes out and will only approve the repair with cheap after market parts. The body shop complains that they can't do a proper repair with inferior parts. Sorry but you loose. Your premiums went towards advertising costs to suck new customers in. You just got screwed.
Conclusion: Avoid Geico and Progressive. They will not give you the insurance protection that you think that you are paying for.
Posted by trmn8r on 2012-12-27:
What was the procedure that was improperly described?
I had a bad experience with Geico 30 years ago, and it doesn't sound like things have improved much. Neither have I, but I'm not in the insurance business...
I had a bad experience with Geico 30 years ago, and it doesn't sound like things have improved much. Neither have I, but I'm not in the insurance business...
Posted by At Your Service on 2012-12-27:
Unfortunately, the review lacks any details as to what the repair and problem was.
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