USPS - Click-N-Ship: Painful!
Online Postage; Mail Hold Svc. - Complaint
ARLINGTON, VIRGINIA -- The USPS "Click-N-Ship" service is promoted as being easy and simple to use. It IS easy until you try printing out a label. This online service is an unfriendly user. After all the time I've spent online just trying to print a shipping label, I could have made a trip to the post office. They take all your shipping info (AND your money), and then, good luck trying to print out the label. I tried for two hours to get my label to print. I even switched browsers, and went in from different directions. Nothing helped! But wouldn't you know, they got my money right away, and I got NO shipping label. Something else with Click-N-Ship happened a few months ago. I was just trying to get an estimate, and they charged me before I was given a chance to agree to anything. There was no "YES", no "Complete transaction", nothing to click on. It just went through and charged directly to my account. I had to wait weeks for a refund. The USPS website appears to be user-friendly, but is, in fact, just an unfriendly user. Difficult to navigate and it loops you into areas you don't want to be in. I now use FedEx and UPS as much as possible.
No wonder they're losing money! I feel sorry for the carriers, as they are overworked (I have a carrier friend), but much could be accomplished if they would only get their website straight. CALLING ALL GEEKS! Their site needs a SERIOUS makeover!
And here's one for a laugh: Three different times I have gone to the USPS website and tried to have my mail held while I was on vacation. The first time, even though there was a "resume" date, I had to contact the local post office and remind them to deliver my old mail; the second time, they completely lost ALL of my mail (they claimed I had not received any mail at all during that period); the third time, they ignored the online request and squashed 2-1/2 weeks of mail into my tiny mailbox. When I called to ask about it, I was told I needed to go to the local post office to make sure they got the message!!! OK, so what is the point of online services if you have to go to the post office anyway??? I am SOOOOO disgusted with these guys.