Maytag - Paint Chipping Off Inside Dryer
Customer Service - Complaint
SUGAR LAND, TEXAS -- I called customer service my Centennial dryer was less than a year old. On previous calls to Maytag found they were anxious to help and send out a repair person. When I described my problem I was told it was not a functional problem so was not covered under the warranty. I said the paint chipped off and will get rust on my clothes, this isn't a function of the dryer. No the supervisor said she would send a repair man but if it is not a matter of the function of the dryer, then she threatened me that I would be paying the $140-150 service call. Boy I was never threatened over a service call.
I had a Whirlpool washer/dryer set that I was very unhappy with which was why I bought Maytag. While looking to purchase I went to Conns, Home Depot and Lowe's. I made it very clear I was not interested in a Whirlpool and why. Not a single sales person volunteered the information they were owned by the same company or I never would have purchased a Maytag.
I have currently 5 appliance with the Maytag logo and was looking at refrigerators already. I can say that they have the right to refuse to repair their defect. I can also say that in doing so they lost a loyal customer and I can tell everyone I know to never buy from them. So who is paying the cost on this repair?