Do Not Believe the Sales Reps at ATT Wireless
Billing - Complaint
CORDOVA, TENNESSEE -- I just changed to AT&T wireless from Verizon because they had a better plan. I ordered my service and new phone over the telephone. Two sales reps told me that the activation fee would be waived. When I got my first bill, it had an activation fee of $36 so I contacted billing support. There, I was told that the fee could not be waived. I even chatted with a supervisor who said the same thing. Just do not believe what a sales reps says. It is not the money here. It is just that I hate being lied to.