Samsung Electronics Co., Ltd. Informative - Samsung's quality and service
CALIFORNIA -- Samsung products are poorly manufactured and unreliable. See Consumer Reports! Samsung's customer service system is designed to be cumbersome and all but impossible to receive service. I have called them MANY times. Almost every time, I am told to call at another time or on another day. I have received conflicting information regarding when offices are open.
Camera did not work properly the third time I used it. Called Samsung and was disconnected, connected to the wrong department, placed on hold for up to one hour, disconnected again, then told the department that could handle my issue was not open. When I finally got through to the correct department and explained the problem, I was disconnected again. Fast forward to the next weekend...called again and went through similar mis-routing and misinformation from several representatives. Finally got someone who sent out the RMA. I sent the camcorder to Samsung for service. Several weeks later, I notice a package on my front porch. No signature required, so the box was left in the corner of the porch. It sat for over a week before anyone noticed it. I am glad I live in a reasonably low crime area or there would be no camera to complain about. Maybe that would have been a better outcome. Open up the box, take out the camera and test it out. The original problem is fixed, but now the camera will not turn off. Call Samsung, repeat all the horrible waste of time being routed to closed departments, etc.
At this time, Samsung is saying that the 30 day labor warranty on their poor service is expired anhd I will have to pay 40.00 to have it fixed. Although I reluctantly agree, I still can not get Samsung to send the RMA. I have spoken to "supervisors" who "do not have the authority" to address my issue.
I called the store where I purchased the camcorder. They say that there is still a manufacturers warranty!!
Samsung is nothing but a bunch of crooks, with a system designed to frustrate consumers to the point where they give up.
By the way, just after the warranty expired on my Samsung home theater system, it started malfunctioning. I will not even try to get them to fix it. Samsung's products are of disposable quality.
DO NOT PURCHASE ANY SAMSUNG PRODUCT!! You have been warned....