AT&T U-Verse Consumer Reviews - Page 4

INDANAPOLIS, INDIANA -- AT&T installed cable at my residence and failed to bury the cable (a local building code violation). At this point it has been over six months. They have missed countless appointments to verify that it is their cable. They have also sent out the technicians not qualified or equipped to do this type of work. No one ever returns phone calls when promised or at all, except the unqualified tech. Not his fault that they sent him. It's just not his area of expertise.

They also have said that the ground needs surveyed and that they have done this already but in fact they have not and I recently discovered that it is not necessary and not part of the procedure. Their failure to complete this work has held up other contractors that I have arrangements with. Apparently it is their policy to be evasive and dishonest.

LOUISVILLE, KENTUCKY -- I was interested in having the U-verse with AT&T. They had schedule a technician to arrive. They did not. I tried to check my status online and it was not available. On the day they did not show up, I called AT&T. After passing me around several departments, they told me that for some reason, my account was cancelled. They had schedule me for another date one month later. This time they showed up however, they said they could not install the services for a box of some sort is missing.

Attempt #3 came when a representative was going around out building saying that they had install the box needed due to the demand of people. For this attempt, I took a day off. Guess what, the technician did not show up again! And when I got a hold of someone they told me that they could not install U-verse for there was a part missing! AND check this out, before I could get a hold of someone, I check my status online and it states that my installation date was scheduled for December 31, 2036! I had saved all my documents to prove such even happened.

NEW BALTIMORE, MICHIGAN -- In August 2011, an AT&T sales representative came to my house and asked me if I would be interested in the AT&T U-verse bundle. I told him that I currently had Comcast but if the price was right and the services comparable I would be interested. So, we sat down. After I asked him a bunch of questions, He said "Do I have a deal for you." I told him that my current Comcast bundle was 152.00 a month. No problem, he said. I can give you the AT&T bundle for 117.00 for 6 months and after six months your bill will be 123.00 a month.

So now, after two months of trying to straighten out my bill, I get a new bill for 149.00 and custom service says my bill will increase to 174.00 after six months. Yeah, they got a deal for me. The sales representative lied. And when I asked AT&T for the sales reps phone number, they told me they didn't have access to that information. AT&T is trying to catch up to Comcast by using door to door sales reps but don't believe a word they say. They lie and misrepresent.

LOS ANGELES, CALIFORNIA -- Signed up for U-Verse but then cancelled within 30 days because of all the problems experienced with the television picture freezing and a constant Echo on the phone. Numerous visits from service techs could not solve either problem. We were blatantly lied to by two different AT&T representatives. In addition to problems with the quality of the television and telephone, the quality of customer service was terrible.

You would not believe the hours I had to spend on the phone trying to get issues resolved only to call a couple of days later to discover they had no record of my situation. I got sick and tired of hearing, "Hello, my name is _____ and I'm here to ensure you're Very Satisfied". No one I dealt with was able to ensure my satisfaction. The best thing we did was cancel U-Verse and go back to DirecTV. I would never recommend U-Verse!

We ordered AT&T U-Verse about 3 weeks ago and I wish we had kept what we had. To this date it has not worked properly. We have made several calls and when the Tech get on the phone he ask the same questions over and over again and end up with the same problem. I requested the contact information for someone in Management and he tells me to hold on and after several minutes he started to ask me more questions about what was wrong.

I ask him again for the number for Management and he replies "It's the same number you dialed to get me." I said "Sir that is not correct because I have been through all the prompts and they send you back to the same prompts over and over again." He stated "I am sorry Ma'am and I will try to help you."

I requested for a tech to come and review the problem and he stated "If we send someone we will have to charge you $50.00 dollars." I informed him "If you are going to charge me then we will need to have the service disconnected and it looks like this is what is going to happen." I don't think I can ever remember getting this kind of bad service and cannot speak with anyone about it. If you are considering using this service, please be aware.

AT&T sales representative appeared on our doorstep to sell us the U-Verse service bundle plan. He convinced us to switch to the plan for 30 day trial and if not satisfied to cancel. On 09/16/2011 we had an installation to the services performed. Then, for the next 6 days, we had over 7 different technicians trying to resolve the phone line, Internet and TV service disruptions and lack of services. On Wednesday 09/21/2011 I finally called and canceled and asked to be reverted back to the old working DSL line and phone services and have my TV hooked back up to Direct TV.

I was promised a service date for 09/26/2011 all on the meantime, we had no services of all of the above from 09/16 and until 09/26. We returned the equipment as instructed on 09/23/2011. Today 09/28/2011, I received a bill from AT&T U-verse for $96.58. In addition, I still also received my DSL and phone line bill too. Here we are, left alone to try to explain again over and over. I feel this is unfair, wrong and deceptive. On top of this, my other DSL - Phone service line is also charging us for the service that was disrupted during this time too.

AT&T should correct this, why should we pay for goods never been delivered; why over-promise the service and fail. If you're planning a switch to AT&T U-Verse, think again and ask your neighbors and friends to make sure not to believe the AT&T sales representative when he/she says that you're in the green zone for U-Verse; we were proven to be in the end of that line afterwards and 11 days later without Internet, TV or home phone line AND expected to pay a bill for it!!

I attempted to have this service installed in early December. Contrary to AT&T's promotion, I was too far from the VRAD. When the installer got finished with the installation (re-wiring, Gateway, 3 receivers) and attempted to turn up the service it was apparent that it wasn't working as advertised. He agreed that this wasn't going to be what I had ordered so he put everything back the way it was and removed all the receivers and the Gateway. Approximately two months later I received a bill for over $600 for the Gateway and the receivers. I don't have them!

The AT&T installer took them with him! I've spent countless hours on the phone trying to get someone, anyone, to believe me. Now AT&T has turned it over to a COLLECTION AGENCY. I've been trying for 6 months to get this resolved and can't get it done. This is the most frustrating experience I've ever been through.

U-verse kept claiming I was behind on payments. Despite having paid everything in full in June, when July's payment came it did not reflect the payments made (3 weeks prior). I paid the past due amount assuming that the corrections would show up in billing the next month, and in August, it listed as a total of $406.69 due by the 19th reflecting no corrections. U-verse then disconnected my service despite the fact that I had called to resolve the revolving billing issue on the 23rd. They then demanded the full $406.69 to restore service, which I could not pay in full at the time. AT&T then cancelled my service 8 days later on the 31st.

I called them on the 4th to pay the full past due amount and was told I would not have service reinstated as it was already cancelled. My only recourse is to A) Take my equipment to UPS by the 9th or be charged an additional $550 on top of the $406.69 in dispute, and B) Re apply for service albeit with a security deposit and credit checks and there is no certainty I would be allowed service. I have been a loyal U-verse customer in good standing since it was introduced, as well as a 4 year AT&T wireless customer. I feel this situation is unwarranted and abusive.

SOUTH CAROLINA -- If the idiots at AT&T would spend just half the time developing and providing a good product as they do trying to swindle the public with lies, deception and second rate equipment, then we would all live a much more tranquil life. This is a company whose supervisors spend most of the day trying to make their "numbers" look good. (To hell with the customer.) Where a Prem-Tech will come into a home on a mission to get out of there. (To hell with the customer.)

Where "Customer Service" is completely clueless as how to provide uhm... customer service. But have become artistic in the practice of the run-a-round. Just a voice on the phone, not responsible for words or actions. (To hell with the customer.) Well folks welcome to the future. An un-regulated utility in bed with the FCC.

In March of this year a salesperson from AT&T came to my door and offered me a deal on my TV internet and phone. I believed the sales pitch and thought it was a good deal so I accepted and had it installed, and canceled Comcast.

That was the first day from hell. I should have known there would be a problem with the service when it took them 6 hours to install. Since March I have had at least 12 service people to my home to solve a problem with the picture freeze phone not working and internet not working. Every service tech that comes in to check the service says the problem is in the outside line and will have an outside repair man fix the service. The outside guys come out but the problem still persists, I am going to have to call them again because of the same problems are happening again.

They advertise "UVerse TV like you have never seen". Well they are right on that count, it is TV like I have never seen. I am paying 174.00 a month for nothing but heartaches and poor service. If you are happy with your current provider DON'T switch no matter how they make the deal sound so sweet. This is the worse TV provider I have ever had.