Bosch Dishwashers Consumer Reviews - Page 4

We have a Bosch dishwasher, model SHU 5300, that is merely three years old. It has stopped working. After a brief search online, it is obviously a problem with this particular model. Many people have complained of the same issue - it takes hours and hours to complete the cycle and it doesn't work. There is a problem within the circuit board.

Bosch will replace the circuit board, but they will not pay for the labor. It is going to cost $100 for the repair people to merely walk into our house. Any work done will be above and beyond that minimum charge. Since this is a problem so many people have had with this particular model, one would think Bosch would stand behind their EXPENSIVE dishwashers and pay for the repair. I am EXTREMELY disappointed in the dishwasher, but I am even more disappointed with the company.

This dishwasher was bought by the previous homeowner. I will not buy another Bosch product. Other companies are much more willing to guarantee their products and stand behind them. And those companies make products which cost much less!

TORONTO, NEW YORK -- Unless you like dishes with crusted-on food. It didn't work from day 1. Got all the usual palaver from Bosch. Many technicians visited, each with another nonsense tip or explanation. I'd have thrown it into the street years ago but couldn't afford another. False economy!

I discovered today that it has been leaking for I don't know how long and my kitchen floor is ruined. The dishwasher is on the kerb, waiting for the garbagemen. It's a pity I won't be there to see it crushed. It is, without a doubt, the worst appliance of any kind I've ever owned including the $50 Goodwill specials we all bought back in student days. And Bosch never bothered to respond to any letter or email I wrote.

PALMETTO, FLORIDA -- We bought a Bosch (top of the line) dishwasher in July of 2004. Soon after we noticed that it smelled after sitting unused for a few days. We always rinse our dishes before putting them in the machine. We also noticed during the first month of use that rust stains were accumulating on the silverware. I went to the dealer and told them about both issues. They gave me the 800 number for Bosch. I called. The lady said that we should use rinse and hold daily because of the water that is retained in the bottom of the unit needing to be flushed out, and to also make sure that the filter is clean, which we did.

We did this and solved the odor problem. As to the rust problem, she said that I should go to Wal-Mart and get some Iron Out and use this in the dishwasher to get the rust deposits off of the silverware. I did that by using the same amount as you would use for dishwashing soap. It really made a mess by creating severe rust on the silverware. So then I took the silverware and put it in a 2 gallon bucket with warm water and a cup of Iron Out and let it soak for 20 minutes. That cleaned all of the deposits off.

Yesterday I washed some silverware for the first time since soaking it in Iron Out and the rust is back. I am getting my water tested for excessive iron or other minerals that could cause this problem. If that checks out OK, then I am taking issue with Bosch and their dealer through every avenue possible. Any suggestions about how to get a full refund from the dealer or Bosch will be appreciated.

FORT MYERS, FLORIDA -- I have a Bosch silence plus unit that I purchased about 4 months ago and it is quiet but other than that it is the worst dishwasher I have ever owned. Its capacity is substandard unless you may be using children's plates and the silverware container is a joke! It is designed so that as the plastic expands from the hot water and the knives and forks become entrapped when it cools and jam in place. I have literally been able to pick up the entire basket of silverware while trying to extract one fork from the basket after washing.

It also leaves soap scum on the glassware and is not close to what I expected for the price and doesn't compare to the 12-year-old Frigidaire that it replaced. Never again will I purchase a Bosch appliance. Stick to the headphones and sound systems, they are great. Leave the dishwashing to people who build appliances.

COLUMBIA, SOUTH CAROLINA -- I had a Bosch dishwasher which worked beautifully for ten years. When it quit (right before Thanksgiving!) I didn't even think twice about what to buy - what a mistake. The new Bosch upper and lower cup/dish holders are mostly slanted, and not always to the same degree. This makes it difficult to impossible for bowls, pots, large glasses, vases, etc., and I must run the machine almost every day, when I used to be able to run it almost every other day.

Almost as annoying is the design and placement of the tableware holder in the BACK of the dishwasher - I guess they hadn't thought about a galley kitchen. We almost live in our kitchen, and the dishwasher is across the floor from the refrigerator. What a bottleneck! We can't even put a spoon in the dishwasher without blocking other activity, like walking to the dining room! My appliance dealer obtained (free) replacement racks and tableware holders, but they were no improvement.

Although ridiculously detailed graphics are provided for dish washing placement, it looks like it was designed for a caterer - 24 of each size plate... Almost no bowls or pots. Very unrealistic. Also thoughtless about real-world usage. AND it always smells when I open the door after it completes the washing cycle. I can't figure out why, but my "Bosch buddies" agree that it is very unpleasant and we haven't been able to remove it. Word of mouth will probably put Bosch out of business - and I didn't know about repair problems until I was irritated enough to look for a spot to complain.

VANCOUVER, WASHINGTON -- I had an issue with our dishwasher. The casing started to come off. When I called customer service and asked about it they said my warranty was up and that I would have to pay for somebody just to come look at it. I said that it was either a design flaw or a flaw with how it was built. They laughed and said there is no design flaw and that I was doing something wrong. When I spoke to the customer service manager, he was arrogant and when I asked to speak to his boss, he said sure, but did not hear anything, so I called head office in Toronto and asked to speak with the customer service's manager's superior. I left a message but did not hear back.

Their attitude is their product is perfect and if anything goes wrong with the product outside of that then it is your issue because the product is perfect according to the people who work there.

BRADENTON, FLORIDA -- Years ago I bought Bosch products & they were top of the line. Not so anymore. I have a stove (expensive) & the door will not close tightly. To fix it, Bosch has a kit for over $600 with no guarantee it will correct the problem. I am elderly & very rarely use the oven & am only here six months of the year so there is no abuse. The dishwasher on/off switch is broken & that's a bargain to fix at only about $150. I also have a fridge & no problem...yet. Bosch used to be a reliable brand but it seems they've lost pride in their work ethic.

To sum it up, as soon as I have enough money to fix the Bosch, I will, instead, buy a different brand, Meanwhile, I'll wash dishes by hand or use paper plates.

CONNECTICUT -- I purchases a Bosch dishwasher model SHY56A05UC/14. Loved it, however the top rack came away from the inside of the wall of the dishwasher. Called the repairman. He said it could not be fixed. Although I purchased in 2004 the repairman said it looked brand new and was well taken care of. Not only did I pay for a repair visit of 100.00 they needed the receipt before they would open a claim which I did find.

I paid well over a thousand dollars for this unit and needless to say was very up set they offered me a new model at 752.00 plus I would pay for installation. This is really stinky as I don't have that kind of money right now. Very very disappointed in this Bosch product. Supervisor and customer service did not know anything about anything. ridiculous.

5551 MCFADDEN AVENUE, CALIFORNIA -- To everyone needing to buy appliances - don't buy Bosch. I bought a Bosch dishwasher about 4 years ago. From the day the dishwasher was installed, it never worked correctly. I purchased this from S&S Appliance in Birmingham Alabama. The same place I have bought everything for the last 30 years. I called S&S and they made several trips out until going out of business shortly after my purchase. This after 50+ years of being in business.

Bosch was involved from the beginning. The dishwasher is still not working under warranty and Bosch will not make it good. I paid $1400.00 after tax, delivery and installation and the 5 year warranty. Now I will be forced to buy another dishwasher because Bosch just does not care. So beware, buy anything but Bosch. Thanks.

I bought this dishwasher in 2000. It was supposed to be the best on the market at that time. When it's working it performs well. Unfortunately, over the years I have spend almost twice its purchase price on repairs. The computer board burned out three times and there have been myriad other issues. The latest one, a leak serious enough to trigger the anti-flood shutoff mechanism (a good feature!) is the last straw. I have to replace it. My repairman told me he still thinks Bosch makes the best dishwashers, but knows that the one I've had is a lemon. I am hesitant to buy another one because of this bad experience.