Dell Computer Corporation Consumer Reviews - Page 6

ROUND ROCK, TEXAS -- At the beginning of my conversation with the sales representative I informed him I had a Texas State Tax ID #. At that point he stated we would get to that later. The events surrounding my experienced are as follows: During the purchase the price quoted (by a representative) was around $100-200 too high. This occurred several times during the telephone call with the representative. Each time I pointed out the error referring him to the website. It can be confusing to customers purchasing customized computers with the add-ons.

If the sales representative repeatedly misquotes the totals, each time in favor of Dell, how can the customer be expected to stay on top of this? Sound fishy? The advertisements on TV stated free shipping. However, the shipments were divided up into several smaller shipments. There were charges for some shipments and not others? The invoices were e-mailed to me with incorrect placements of shipping charges. I pointed it out and was told this could not be corrected. I informed ** that I would cancel the order if I did not receive correct receipts. He finally sent me corrected invoices by e-mail.

I was informed on Friday that Dell would not honor my Texas Sales and Use Tax Permit. Their customer service representative decided it was for personal use. I then began to circle back to get this corrected without receiving any response from either the original sales representative or customer service rep. Tax exempt status was a condition of my order. I made this perfectly clear at the beginning of the order, during the order, and in closing of the order. I only found out by accident this was not handled correctly at the point of sale. I have made repeated attempts to get this corrected but I encounter a roadblock at every turn.

On August 7th I copied the sales representative the following reply to the customer service rep'€™s e-mail informing me she has determined this computer is for personal use: "I have a Texas Sales and Use Tax Permit with a State Tax ID Number issued from the Comptroller of Public Accounts. This certificate allows me to make tax free purchases. As instructed from the sales representative copies of the certificate and the invoices were mailed to:
Dell c/o Tax Department, One Dell Way, Round Rock, Texas 78664.

Please know, if this certificate is not honored by Dell I will return the items and purchase another computer from another seller. This is not negotiable. I have a tax ID number and I expect it to be honored. I will give you until 3:00 Pm Monday, August 10th. If I do not hear from you by then I will return the items Tuesday morning by USPS."

Then after hearing nothing from anyone on August 10th I e-mailed sales representative - Still nothing. How would you rate this experience if you were asked to do so? I have either refused delivery or returned all items to Dell at the specified address. I have made numerous telephone calls to get this order canceled and the Dell Preferred Account closed effectively. I can not get through to any one regardless of what I do. I have filed a formal complaint with the Attorney General's Office and to Susan Combs, Comptroller of the State of Texas. I have also mailed Kevin Rollins, COO copies of e-mail communications regarding my experience.

ROUND ROCK, TEXAS -- A simple request to return and or exchange a product that I was misinformed about has been a nightmare. My experience with Dell has been nothing short of appalling. The customer service reps are inadequately educated in their jobs. Also there are no other contact numbers outside of customer service to help. I'm going to keep this brief and not include all the issues that arose while placing this order, waiting for delivery and the multiple attempts to get this rectified. I will focus on the very last call which is a perfect example of my experience with Dell. The External blu-ray drive part number 313-7799 is what I have been trying to return or exchange.

I purposely contacted CS prior to purchasing, to find out if the drive was compatible with my pc and was told it was. Upon arriving, I found that the drive was not at all compatible. When I contacted Dell I was told I needed to purchase another component to make it work. Had I been told this in advance I would have purchased another model. Instead of purchasing the rather pricey extra component I opted to return the drive and purchase a different model. I have yet to be able to do so. When I contact CS, I am transferred endlessly and each person listens to my case and just keeps transferring me.

Finally I was directed to my final representative who tried to convince me that there was no blu-ray drive on my account, even though I had the paper invoice in front of me and the electronic one up on my pc screen as well as the fact that every representative before was able to see it, she attempted to end the call by saying she could not help me. I told her this was unacceptable and she would either need to help or find someone who could. She then tried to convince me that the drive was a gift with purchase. I politely informed her that this was a 300-dollar unit which I picked out after contacting Dell over compatibility, and I HAVE THE INVOICE.

She kept telling me she could not help. I told her this call was not going to end till she did or found someone who could. I was placed on hold for about 15 mins, this is after spending an hour and half getting redirected. Finally she came back and said that the monitor I had purchased and the drive were a combo unit. I again explained, that they are not a combo unit, the reason I was returning the drive is because it is incompatible with my pc, and does not connect to the monitor either. they were chosen on different pages and have nothing to do with each-other.

She continued to try to convince me that they were a combo unit. I told her I could give her the model number for the unit and she could see for herself that the drive is not sold with a monitor. She would not take the model number, and went back to her original theory that it was a promotional gift. So after losing my cool and loudly demanding she put someone on who knew what they were doing. She again placed me on hold and this time I was disconnected.. This was my third and most frustrating attempt to return this blu-ray drive. My 21-day return window is fast approaching and I'm out of options.

I'm starting to feel as though this model was sold to me with the intention to force me to buy additional components. My Desired Resolution: I would just like to exchange this for a blu-ray drive with a standard USB connection and not the pci sata controller card port required for this model, which apparently no pc store sells or was even aware it was being used. Am I asking for so much? I am willing to pay the difference if the model is more expensive. What is the problem?

After submitting this report to the BBB I again attempted to contact and was told I had to return my monitor along with the drive, which makes no sense. They are separate items and I am quite happy with the monitor, I just want to exchange my drive. I ended up buying the additional component only to still have this drive not work. customer service is useless

I purchased a Dell Inspirion 1525 on Dec. 14th, 2008 and 8 months later it died! The first thing to go was the AC adapter which became soooo hot that I had to handle it with an oven mitt. The electric current in my house is normal. The next thing that happened is that the computer just died. There was about one minute of reserve battery left and within that time frame, I saw that the screen had a black spot about the size of a toddlers fist and there were horizontal lines rendering a clear resolution to nothing.

I called Dell's support center, or shall I say India, and they gave me steps to take to troubleshoot despite the fact that I said the computer died. They ultimately sent a box so that I could ship it out for repairs. About 4-5 days later I received a call from Dell and they accused me of damaging the unit and that the computer was heading to the out of warranty dept. The computer was only 8 months old and should have been covered under the Limited Warranty but instead they used the loophole of 'if the system is damaged they will not honor the warranty'.

They basically accused me of damaging it! I was told that the diagnostics showed that it needed and new LCD screen as well as a new motherboard. I would have had to chuck the laptop off a cliff to create that kind of damage! I've read other such similar stories to mine and have concluded that Dell makes inferior equipment; they lie, make up stories, scam people and shouldn't be allowed to do business!

I also saw on my state's attorney general site that Dell was involved in a lawsuit for not honoring warranties as well as other (scams) they were induldged in and I missed the claim deadline by four months. This was a purchase timing issue. Nonetheless I am still pressing forward to filing a complaint with the AG office as well as the BBB and anyone else who will hear me.

I really did a disservice to myself for researching this laptop after the fact, but I've owned a Dell desktop computer for seven years now and haven't had any issues whatsoever. I trusted that the laptop would have the same or better results. I guess I'm never to old to learn a lesson. I hope that this review as well as the other scammed people's review will stop others from purchasing anything from Dell. DON'T TAKE A CHANCE and think that it can't happen to you! DELL DOESN'T CARE WHO THEY SCAM! DELL MAKES INFERIOR PRODUCTS! DELL SELLS DEFECTIVE LAPTOPS! DON'T BUY FROM DELL!!!

I ultimately told them to ship the computer back unrepaired so that I can take it to someone I trust for the repairs. And, they are being very kind to send me a REFURBISHED adapter which was probably what I had originallywho knows? They also gave me the option to upgrade my warranty for 326.00 to the complete care warranty which covers physical damage - how generous. Never again will I deal with Dell!!!

My husband bought a computer for me for a Christmas present because our other computer was old and freezing all the time. He spent way more than I expected including at home support to make sure if there was a problem I could get help. It used to be with Dell (I have purchased printers from them) that if you had a problem, they would IMMEDIATELY take care of it and if necessary, ship a replacement printer to you with the box to be used to send the old one back with a prepaid UPS postage. Those were the days... and they are gone. I started having problems from the beginning.

I called "technical support" and they did the trivial things: take the battery off, restart, delete internet history files, etc. I had numerous problems and numerous "help". Finally, I got sick of the hanging and the freezing and I did the Function button at the beginning when the computer started up to run a hardware diagnostic. (I was previously told by a Dell tech that it was not hardware related). It came up with an error message and stopped. I called Dell and they told me I had a bad hard drive. Then the tech started telling me to do something. I finally realized he was instructing me on how to remove my hard drive from my computer!

I had at home added, remember, but apparently "THAT" is not covered. So they were going to send me a new hard drive and I was supposed to put it in AND then I had to send my old hard drive back (so of course, they can refurbish it and send it to some other poor soul). I didn't want that because we had personal information on there and I couldn't trust Dell. I couldn't believe what I was hearing. The hard drive was bad and I was going to have to send it back. Whatever.

Then my husband spend one day backing everything up and the other day putting the new drive in (thankfully my husband knows something about computers). That took all day and into the evening because for some reason everything was slow! We bought the maximum amount of ram for it too so slowness shouldn't have been a problem and top "speed" from FIOS. Whatever! Two days later, I opened my computer from hibernation and it comes up with a black screen showing "Fixed disk error 0". So, I had to restart by holding the power button down. It then wouldn't start at all. It's frozen on the progress bar.

So, I took the battery out (I knew how to do that, I had practiced it so many times). I had to do that multiple times before it would restart. I have been having many errors and hanging. I am so frustrated. Then I called back the manager who got involved with the replacement hard drive. I called a couple of times - He never returned my calls... surprise, surprise. Then I tried customer service but they can't help me because it's past my 21-day (yes, 21 days!) time that I can return this. So, they sent me to technical support.

First they sent me to the wrong place.... they always do. And that person said I couldn't return it but they would do everything they could to help me! Right. Rip off company. I had warranty! What does that mean to anyone anymore?

One of my MANY phone calls, in the midst of transferring (because they transferred me to the wrong dept... AGAIN), the lady asked if I wanted to pay to extend my warranty! I told her, "I am not giving more money to Del"l. She continued! I finally said "I don't think I would be interested". She said "so you don't want to extend your warranty?" (ARE YOU DEAF?!) I finally said "NO, I DON"T WANT TO EXTEND MY WARRANTY! NOW TRANSFER ME TO THE RIGHT DEPT."

I cannot express how irritated I am with this whole situation and there's nothing I can do about it except spread the word that Dell is a rip off company with 21 days to return and don't buy it unless you want to throw your money away!

AUSTIN, TEXAS -- Why is American business failing? Stupid policies, offshore customer service, and arrogant "corporate" representatives. I had a laptop that quit charging. I ordered a power cord online from Dell to replace an existing one that looked frayed. Since that didn't fix my problem, I ordered a new battery. When that didn't fix the problem I took the laptop to a local repair shop and found out that the motherboard had failed and the computer (which was old) could not be fixed.

I contacted Dell to return the power cord and battery, to find out about possible repairs, and if needed to buy a replacement computer. I was told they would not take back my power cord or battery because I had exceeded their 21-day return policy. (By the time I had worked my way through the diagnostic process, bought the two pieces of equipment I thought I needed, then had the computer looked at by a professional, it had been 23 days.) I spent half a day on the phone, making my way to the highest levels of "American" customer service support - all in India.

I went through four levels of "help," and I got no assistance, just scripted English replies from people who obviously didn't understand much of anything I was saying. When I challenged their understanding of my request, I got arrogance, a lack of caring, and really stupid "corp speak." No one cared that they were making a loyal Dell customer very, very angry. No one seemed to understand that if they just bent a little on their 21-day policy and took back the items I had purchased and that could be restocked and resold, I would purchase a replacement laptop from Dell.

It seems like a no-brainer to me - take back $250 in unused equipment that can be restocked and resold and in exchange make a sale worth more than $1400. Isn't that good business? No, obviously not. It made no sense to anyone in India/Dell. Since I had bought the items using my Dell finance account, I contacted Dell Finance and told them I would not be paying for those items. They told me to write a letter to that effect, which I did.

In response (either to that letter or to a scathing email I wrote), I got a call - again from someone in India - who called to "remedy" my complaint. In fact, he called only to tell me why he would not be making a return policy exception. He also was arrogant, rude, and when I asked him, "Why did you call me? Was it to make me even madder?" He acted as though he couldn't understand why I would be mad. I will never buy another Dell. In fact, I went out and spent $2100 on a new Mac, and then I bought my son a Toshiba laptop. Both of those sales would have been Dells' if they had only worked with me. What a stupid company. What a stupid policy.

Is there anyone else out there that thinks it's smart to disallow the return of $250 worth and then lose a sale worth between $1400 and $4000? Is it just me? If I wasn't so busy making sure everyone I know NEVER BUYS DELL, I'd drive down the two hours to Austin and tell Michael Dell himself how STUPID he is for creating inflexible, ridiculous policies that lose American companies business. Shame on you, Michael Dell. You are a perfect example of why people don't buy American goods. Dumb policies.

Bad Customer Service, and a "don't give a pooh" mentality communicated to YOUR customers by foreign "experts" who haven't got a clue how to treat customers. I will never buy Dell, and I won't pay for the items I bought from Dell. Ding my credit, I don't care. Dell will never get another dime out of me.

I am a home/personal use customer. I do not own a business nor do not have a business account with Dell. However, I have made nine computer purchases from Dell since December 1999, a sum of money that I most certainly could use in my own pocket rather than in Mr. Dell's. My association with Dell is over and I will no longer be buying Dell computers. The reason is simple: I happen to own a computer with a flaw that Dell is very much aware of. Yet, because I am ninety days over Dell's three year free replacement policy, I am out of luck.

I purchased a Dell Inspiron 9300 (17 inch laptop) in December 2005. The other day (Saturday March 7, 2009) I was using it and all of a sudden a thin purple line appeared on the screen that runs vertically from top to bottom about 2.5 inches from the right side of the screen. I am very careful with this computer. It has never been dropped and nothing has ever spilled in it.

After very little research, I found the following information from a Dell site: On some 17 inch LCD displays shipped with Dell Inspiron 9200, 9300 and Dell XPS Gen 2 notebooks, a one pixel wide vertical line may develop across the LCD screen over time. Systems that may be affected by this issue shipped from Nov. 2004 through Oct 2006. My system was shipped on December 5, 2005.

The article referenced above reads: Potential Vertical Line on Certain 17 inch Notebook Displays - Update: January 16, 2008 **, a Technical Analyst from our Dell Customer Advocate team recently published a post that discusses other potential causes of vertical lines on notebook displays. Earlier this year, members of our Customer Advocate Team posted a message that still resides front and center on a site called dellverticaline.com.. That note says we were aware of some user complaints about certain notebook displays. Since then, the Customer Advocate team has coordinated with other Dell groups to help figure out what was happening with some 17" notebook displays.

Here's what they found: on some 17 inch LCD displays shipped with Dell Inspiron 9200, 9300 and Dell XPS Gen 2 notebooks, a one pixel wide vertical line may develop across the LCD screen over time. Systems that may be affected by this issue shipped from Nov. 2004 through Oct 2006. Here's what we're doing: for affected systems, Dell is offering to replace any LCD that develops a vertical line within three years of purchase, at no charge for parts and labor. Also, Dell will offer refunds to customers who paid Dell to replace defective LCDs with this issue.
Dell values our customers, and we apologize for any inconvenience this may have caused.

This potential issue applies to Inspiron 9200, 9300 and XPS Gen 2 models only; Only these three systems shipped from Nov. 2004 to October 2006 are potentially affected. Not all systems are affected. U.S. customers who are experiencing this issue, or who have paid to replace an LCD for this issue can call 1-800-624-9896.

As you can read, Dell clearly acknowledges this problem. The bad news, however, is that my computer was 3 months and 4 days out of this policy replacement/grace period. Further, as you may have guessed, Dell will do nothing on my behalf. I brought up the fact that I have purchased nine systems Dell since Christmas 1999, but Dell will have none of it. They said, "If it was thirty days I could help you. But no one at Dell will touch it after 90 days." I even tried talking to a manager. Basically, I am out of luck.

In closing, I will soon buy another laptop to replace my flawed Dell Inspiron 9300. Needless to say, however, it will not be a Dell computer.

WASHINGTON -- My horrific experience with Dell began within several days of purchase. They have replaced the hard drive, reset the computer to factory settings repeatedly, have had me wipe out and reload everything (and losing all my info in the process in 2 of the 6 occasions of wiping my hard drive out, (however, remember, they repeatedly would try to sell me an external hard drive for $199). I also purchased a 2-yr warranty from Staples which Dell claims is a waste - They wanted me to buy more "customer support" so my call would be answered within 2 minutes. What a laugh for them to have the nerve to ask me to spend more money with them!

The last occasion was 2/06/09 when Dell told me they wanted me to wipe out my computer and reload it yet again and within 10 days of the most recent wipeout/reload - they told me it was the Buck Roger's virus protection (that they told me was the best on the market when I bought their computer) so I called Kaspersky (who are very knowledgeable and have excellent expertise) and they tried to work on it saying they had never seen a computer act this extreme and told me they felt it a serious internal problem with the computer and in fact it had no signs of a virus. The bottom line is that the computer was dying, literally - froze up & couldn't even start it manually.

I took it to Staples whose techs couldn't do anything with it either saying it was a registry problem and probably the motherboard so they sent it back to Dell. Since then, Dell has not even acknowledged that they have received it back. Staples was curious about why Dell had not offered to replace it as they too have lengthy documentation of the ongoing and never-ending problems with this computer.

During my dozens and dozens of conversations with Dell, I would ask for a new computer and they would give me nothing but their condescending apologies and assurances that whatever person I was talking to in India was the most experienced and knowledgeable expert that Dell employed (which was a lie and a joke as they all suggested the same wipe out and reload and forget why this was happening). I would ask for supervisors and got the same story along with a "direct line" which NEVER worked!!!! I repeatedly told the techs and supervisors that I felt I had gotten a lemon and asked them to replace it and I was denied.

I warn anyone/everyone - DO NOT BUY DELL!! If anyone knows of a class action, please contact me as well! Also any suggestions as to where I can post more complaints would be welcomed as well. People need to be warned against purchasing Dell. My income is dependent upon my computer. I have suffered great economic losses and Dell just doesn't care and has actually said so when I would ask them why I should have to sit on hold for hours at a time and wasn't my time worth money too?

Just look at me sitting here now 5 weeks into them having my computer and they can't even acknowledge the receiving it. I want to jump on the bandwagon with a class action. If anyone hears of one - please, please keep me in mind.

YPSILANTI, MICHIGAN -- I think I'm beginning to feel sick! I bought a new Inspiron 1525 with Vista about two weeks ago. It seemed OK & I, of course, was so excited. That is until I tried to install my printer and either it wouldn't install or if it did, it would suddenly disappear - that's right, gone! I read everything in their installed help desk, which half the time made no sense & was no help. So I called Dell, I called Windows & even called HP, my printer, to find out what I needed to do, with no avail.

One leaves you on hold 'til some little girl in India who insists on all your information, before you can tell her anything and then advises she has to transfer you elsewhere to wait some more. Seems just because Windows Vista is part of their machine, it doesn't have any thing to do with it. BUT (and they actually tell you this??) they can hook you up with an American tech in this country if you're willing to pay $129.00 for one incident. Did I mention I JUST bought it?

I had similar consequences with HP, who finally sent me an updated driver for $15 plus as was the same with Dell. TAX! Just to talk to an American in this country. Windows was no better, they had me sign up for their on-line help and the site was just like "My Space" or something, "put in you profile and tell us about yourself, then you can get online a chat". About what?? What a rip off they are? I just wanted some help.

By the way I received the update disc which installed easily but no sign of it on the computer except under uninstall programs. I you try to open HP essentials, screen goes black for a second & comes back totally messed up. I have online classes, so that means I need my computer & printer. The printer is an All-In-One C3100, only about 6 months old. Dell suggested I buy a new one. Hahaha that's funny. The machine also keeps telling me I need to download, Windows Service Pack 1, but it won't, just keeps saying 'Error'.

Of course that's a separate problem & another charge. Oh when I try to install the printer, the computer tells me it wants to run in Service Pack 2; there isn't one, at least not yet. I've spent days on this, 'til 5 am sometimes, 'til I could almost cry and even missed one of my assignments. Will most likely have to pay to have it fixed. I thought I got such a good deal & I even saved up to buy it because my old Thinkpad was giving up the ghost. I wish I had it back now. Maybe it didn't always start but when she did, she ran like a nylon. :)

I really did some research before I bought this junk! Now I keep coming across all these horror-stories and like I said earlier, I think I'm going to be sick! What am I going to do now? I'm disabled, just had my hip replaced & I live on SS except for my schooling. I just want to know, isn't there anybody in that stinking company that cares anything at all for their consumers?!

I wish I could write their president, I'd surely give him an earful, but instead I'm venting on some site that probably is just for that and know one will ever see this. It's so unfair I tell you, I'm just trying to get through school and this DELL has made my life a living hell. Thank you Dell for using your own subtle way, through India of course, to say: "See ya around sucker!!" Wish I could see 'em!

NORTH CAROLINA -- In May 2008, I bought my first laptop - a Dell Inspiron 1525. Since I am a disabled single parent, it took about 5 years to be able to make this purchase. I have never been so disappointed with a product of any kind that I have purchased or with a company's customer service. Since the beginning of my need for a laptop, I wanted a Dell laptop (desktop computer sitting is not tolerable due to my health). I thought because of their strong advertising that a Dell was of excellent quality. Wow, was I wrong!!!!! They have a lot of false and misleading advertising.

At first, when problems began (from day 1 - literally), even though I found the issue very irritating, I felt that since it was obvious that the brand new computer was defective that Dell would replace it. And from day 1, the 1st noticeable problem was that the power cord came unplugged easily. Since I have never owned a laptop, I assumed that perhaps this was to keep from pulling on the cord too hard and damaging the plug as is so with some of my other appliances around the home. Then I noticed that the computer would get hot but had been told at the place of purchase and by other laptop owners that laptops can get quite warm.

Then I started noticing that the fan didn't seem to come on too much but still wasn't sure how often, etc. the fan should come on. Also, I have a hearing problem that inhibits hearing the fan. But, you'd think that with a brand new computer that these (along with an extensive list of worsening problems/malfunctions) would not be happening - AT ALL. Other problems: (I can't remember them all right off the top of my head because they are so numerous but here are the ones that I can remember right now) Media remote control: took out to look at twice became lodge in laptop and would not come out

Warranty Issue: Bought May 16, 2008 but did not receive until May 23, 2008. Was told that warranty ended in Feb 2009, then April 16, 2009, then April 23, 2009. Warranty ends May 23 2009 because the laptop comes with a 1 year warranty. Return in 21 days issue: Problems were not major issues until soon after 21 days (how convenient for Dell). Web cam: stopped its one blink when logging in? or opening top cover?

Locked up: Several times. Open laptop, black screen, turn off and back on, "Windows did not shut down correctly" (wasn't supposed to shut down), System not responding, Start in 'safe mode', Lost all tabs, documents closed with some or all work missing, shows welcome center. Fonts: Some of the fonts do not show up in 'Sample' box. Beeps: Just beeps for no apparent reason. Charger cord: began very loose and unplugged easily from the very first day (didn't think that it was a problem) progressed to the point of barely getting the power cord plugged back in and had to tape it in place and never unplug it from laptop

Window Updates: Keep messing up computer and have to restore to previous state. At times this has somehow interfered with Internet connection taking a couple days to get the computer synced with desktop again so that Internet was available to laptop. Volume: Unreliable. At times, it is barely audible and other times audible at maximum volume but still not loud enough. Compared this on several occasions without changes to settings and with same audio selection to listen to. Battery: very short lived after charging even though I have followed the directions given to keep from over charging, etc. Charge might last 1 1/2 hours (that is not continuous use).

Refurbished, Used Replacement Parts: Dell maintains the right to use these types of replacements even though the part that was purchased was a brand new part and is defective to no fault of the consumer but to the fault of Dell. After part replacement (through no fault of consumer), the 1 year warranty does not apply to that part. The warranty on that part will end at the same date of the original warranty. The warranty for that or those replacement parts should be extended if the part is defective and has to be replaced. Parts in the laptop are under a 1 year warranty when purchased.

If any parts have to be replaced then those parts should be allowed the one-year warranty from time of replacement since it was a defective part. What if the part is again defective and the original 1 year warranty has ended and the consumer has only has the new part for a few months and is found to also be defective (especially considering that they can use refurbished and used parts). When the brand new laptop was purchased, every part was brand new and every part should be guaranteed to work and...replaced as needed (if fault lies with Dell-again) and given a new 1 year warranty for each part that has to be serviced or replaced.

It is aggravating enough and unfair to go without a laptop that is bought and expected to work properly when a defective laptop was sold. For each day that the laptop interrupts usage and is sent in for repairs, the 1 year warranty should be extended for those days since the laptop is not able to be used by the buyer.

Searching the Internet after all these issues about my own computer, I have found many, many forums, articles and information about how Dell mistreats its customers, has about 1/2 of its employees working in India and other foreign areas (where labor is cheap and they could probably not care any less about quality) and has had many lawsuits brought against them even by its own customers for being docked hours that they were actually working and for discriminating against women. The last thing that I can remember right now about the problems associated with my laptop is that finally one day I opened the cover and the screen was black.

I tried powering off and on, calling Dell technicians and following the very basic "obvious this isn't going to work and I've already tried that" instructions with no success - as expected. The last time that I used the computer, it worked at its regular defective state. I already had a shipment box to ship the laptop for the other numerous problems so I arranged a time (which took 4 hours of an inconvenient wait) for pickup. When I removed the hard drive as directed previously by another technician, a small piece of broken plastic fell out of the area of the power cord plug area. They said that it would be back in about a week but did not even call until almost 2 weeks.

Now they said that they can ship it back broken and useless or they could replace the motherboard for $358.00!!!!!!!! Now how is it my fault that the motherboard has been the problem for most of these issues and became worse and worse? I have spent numerous, numerous time on the phone with these people - most of which are rude, hard to understand, rushed, unconcerned, not knowledgeable and I have been interrupted, talked over, ignored and hung up on many times. There has only been 1, possibly 2 service reps that have been nice and easy to talk to. I have spoken to many reps - way too many.

When you buy a brand new computer, you shouldn't have to talk to anyone about any defects or malfunctions. Everything is supposed to work. I have had very limited use of my laptop. I have lost a lot of money. I feel like I have been stolen from. I have lost a lot of time that I needed to be doing other things with my limited 'functional time' due to so much conversations with them and they have caused me a lot of frustration, sadness and anger. It just isn't fair. I can't afford to pay them that much money or any money and I shouldn't have to for repairs of a defective computer that I have already paid for. It is absurd for them to expect it.

I am still under the 1 year warranty. I don't want the laptop fixed. I don't trust Dell to fix it. I paid for a new laptop with new parts. I don't want used or refurbished parts. I want my entire purchase price returned so that I can invest it in another brand such as HP which I have never had issues with. By the way, if you want a customer service representative in the U.S. that speaks English fluently, then you have to pay for the service-ridiculous. I assume that is because they are underpaying employees in another country and hiring people with less knowledge so communication with them is free.

I will never buy anything from Dell again and I hope that no one else does. I would like to see them go out of business. Their business dealings seem illegal and they treat the customers with so much disrespect. I plan to contact my attorney general in NC about this issue. There have been times when Dell has had to pay much money back to the states for knowingly selling defective computers. I think that one incidence included 48 states. If you search "Dell 'name of your computer' forum" on the Internet, you will find a lot of complaints, legal issues, etc. You may want to add "complaints" and/or leave out the name of your computer for better results.

I was stunned at all the negative information that I found out about a company that presents itself as the best. I think that Dell is the best at being the WORST! Save yourself from disappointment, losing money and plenty of Anger - Don't buy Dell - even if it is a great deal because it is still not worth the price.

TONAWANDA, NEW YORK -- Well I am not jumping through any more hoops. My boss pays me quite well to be doing IT work not answering emails, and tracking someone down and spending hours on the phone repeating myself to someone that doesn't care or understand what the problem is. Consider this a discontinuance of our services, relationship and any and all contracts between Worldwide Travel Staffing and Dell. This is something the representative should have done from the get go. I never got confirmation of the order, (I had to call to see if the order was even placed 2 weeks later because we were never notified by email.). I never got sent an actual itemized order to review.

I am just plain fed up with the passing of the buck. We will no longer purchase anything and I do mean ANYTHING from Dell. You would believe that someone would care how their customers are being treated... and trust me I have filled out every single one of those STUPID surveys because maybe someone that was sitting down and sipping a coffee and stuffing their face with a donut would possibly read some of them. Obviously they DON'T. Obviously someone should go over and knock on Mr. Dell's door and say "Ummm sir I think we have not a problem but several problems." I am so sick of "Well customer care will fix it".

I have a copy of all the RUDE and I do mean RUDE emails from customer care and I have all ones I have sent to customer care... because I have had to repeat myself several times to them because they DON'T UNDERSTAND ENGLISH. I still have an ISSUE SINCE LAST OCTOBER THAT HAS NOT been rectified as to this very day. It was a return of a battery backup that was MIS-ORDERED. Hmmmm detecting a pattern here which we sent back and still have not received credit for and it's been 4 MONTHS.

Trust me if customer care doesn't get their package back to them in 24 hours they call, whine, be rude and demand you get it back... but when it's your money look out! The definition of insanity.... doing something over and over again and expecting a different result when the result is always the SAME... in this case Dell not caring, not answering, and messing up orders. AND TRUST ME I DON'T WANT TO HEAR FROM ANOTHER CUSTOMER CARE PERSON EVER!!!! I shouldn't in the first FRICKING PLACE!!! This company in as little as 6 months of dealing with our business has messed up orders and shipping them to the wrong addresses.

Their customer care... well it should be CUSTOMER 'WE DON'T CARE' is at best the worst use of human man power in the world. They are rude, hard to understand, and are not flexible. They are definitely reading from computer screens to your responses they give you. When they make a mistake at DELL be sure the buck gets passed around! Ample responses call customer care .. where you have to wait 20 to 30 minutes to be told "Have you talked to Technical Support? No? Well I will transfer you." Yet I didn't have a technical support issue but a missing part issue.

Then in a day or two you get this wonderful email with a question about how CUSTOMER 'WE DON'T CARE' did handling your problem. Yet I have filled out every single one of them and guess what? TYPICAL DELL no one contacts you to find out why you filled out the survey the way you did. Or guess what? Dell customer 'we don't care' and Dell executives don't care... or something should have been done in 6 months time! When there is a problem YOU will have to jump through a lot of hoops... and believe me there is nothing more frustrating than trying to just get what you want done.

Now don't get me wrong... DELL sells some great products, trust me they do... it's just they won't STAND BEHIND THEM, because they screwed up your order, sent it to the wrong address, or tried to return a defective part, or tried to get a part they FORGOT to include in the order!

Now Dante's Inferno would be a better place to do business with than Dell trust me. I have tried to get a hold of someone (English speaking, warm-blooded, and that cared... but Michael Dell's mom must be in a secured padded room in the DELL CUSTOMER 'WE DON'T CARE' building.)