Electrolux Ranges Consumer Reviews - Page 2

A month ago I bought a gas Electrolux range and it started giving me problems a week after it was delivered. I called Rainbow Appliance to return it but they wouldn't take it back and referred my to Electrolux. I called them but they would not take it because according to them it is repairable. They had to send parts and the technician is coming Friday, but there is another part that broke yesterday.

I can't believe I bought an expensive range and my old inexpensive range that I had for 15 years never needed service and is still working. Don't be fooled by the appearance and price, Electrolux ranges are a piece of junk and the customer service is terrible. Now they are recommending that I buy an extended warranty because the range "might need service" after the one year warranty expires.

BEAVERTON, OREGON -- Electrolux range and microwave were purchased 21/2 years ago in 2010. I have had them serviced three times. I had the prior appliances for 20 years and never had a problem. These appliances are a piece of junk. Calling customer service is a waste of time. They ask if I have an extended warranty. Why in the hell should I have an extended warranty when I have new appliances? I bought these pieces of junk so I wouldn't have trouble. My advice to all people - Do not buy Electrolux appliances!!!

I purchased a dual-fuel range in 2010. Less than three years later, the convection fan motor failed. I ordered a replacement part directly from Electrolux and was promised next-day shipping (kind of important, because product failed during Christmas), and when it did not arrive, I waited over 20 minutes on hold with customer service only to learn that the part would arrive 2-3 business days after I ordered it. The customer service rep's attitude toward this was "too bad". For an appliance that cost almost $3000, I would expect a more reliable product and better customer service.

The burners cycle on and off so it is almost impossible to simmer anything without it cooking onto the bottom of the pot. The only cure I have found is to stand at the stove and constantly stir the pot.