Geico Corporation Consumer Reviews - Page 6

SEATTLE, WASHINGTON -- For a company that spends millions trying to create a user-friendly image you'd think they'd realize how frustrating it is to wade through their endless phone menu and punch in data that their system invariably fails to recognize. It took me 3 phone calls and I ate up over an hour of cell time trying to get my policy reactivated after being out of the country for a few months.

I talked to 4 different CSR's and I was appalled at their terseness and apathy. I had to give out my credit card number THREE TIMES and spent way too much time on hold (ignore). Geico's apathetic employees obviously resent their employer and their bad attitudes are diverted onto the hapless customer. You have to wonder if Warren Buffet has ever bothered to dial up his own company and check out the consumer experience.

That commercial with the basketball player blocking items is just rude. I turn the volume down and look away, why would you want such a mean, rude person on your commercial?

RICHMOND, VIRGINIA -- Today I received a letter from Geico that I am dropped after being a customer since January 2010. They dropped me because nine days ago I had an accident which was appraised for $3000 by their adjuster. This is the only accident I had since the whole time I am with Geico. I'm glad to shop around and find a better company than Geico! I wonder what their customer service is based on since the minute you have your accident they are thinking about dropping you.

WASHINGTON, DISTRICT OF COLUMBIA -- I am really offended by the pig commercials - they border on obscene to just plain stupid - this "Maxwell" pig is obnoxious and I would never buy Geico insurance because of the series of commercials featuring him.

Has anyone that watches Television noticed the latest Geico commercials involving a sidewalk taste test?

The random taste testers are give a choice of cup "A" to sip and then given a cup of "B" likewise. The palatable cup is the Geico beverage and the "B" cup is undrinkable, proving the superiority of Geico.

What beverage is which has ABSOLUTELY nothing to do with insurance.

Not only is the message vague, it is totally unrelated to the insurance aspect of Geico. This commercial is utterly insane!

(Perhaps they are trying to corner the boozehound market)

DAVENPORT, IOWA -- April 7, 2009, teenager pulls out in front of me. She is given ticket. I already have an estimate done, Geico does not want to see this. They want me to wait till following Thursday to see their adjuster. What? Why so long? I need my car fixed so I can drive after dark. What is going on? I have never had this problem before. I have State Farm. Is Geico always like this? Should I be worried? Am I in store for heartbreak? Worried in Iowa.

HOUSTON, TEXAS -- Every year I was with them. The cost would rise by ten percent or so each year. I'm now with a highly rated company and saving forty percent.

I've e-mailed Geico's advertising department stating my view; but, as with any other, no response to my negative reaction. Their "Caveman" commercials degrade a race that does not exist, however, it's the use of degradation in general that's offensive. I suppose you're supposed to replace the caveman with another race that you're superior to. It paints an image of a company run by white children who "run the school". You're smart and cool if you buy from them. Geico should give the public more credit for their level of intelligence and respect for each other and fire the people responsible for this ad campaign.

SF, CALIFORNIA -- Grant it. I pay premium on my insurance but I recently got into an accident with a rental car. When I called them they were reassuring and the first question out of the person's mouth "are you okay?" It was the first time I had ever been asked if I was safe and okay after calling to make a claim. That sentence goes and will go a long way for me.

DOVER, DELAWARE -- Why doesn't the gecko have his seat belt on in their TV commercial?