Staples Consumer Reviews - Page 4

ALBANY, NEW YORK -- I made a trip to Staples to purchase some printer ink cartridges for both personal and office use. I made my way to the aisle containing the ink cartridges and reviewed the different products and prices and searched for ones compatible with my printers. Not once during this time was I approached and offered assistance by one of Staples' employees.

Although their selection on this day was far from adequate, I finally discovered a rack containing ink for my manufacturer. I noticed a couple of areas on the rack were completely devoid of any cartridges whatsoever but found some black ink cartridges for what I considered to be a very high price of 17.99. Towards the very back I noticed 2 packages which were called "twin packs" and apparently contained two ink cartridges. I quickly grabbed both twin packs because I considered this to be a much better deal and recognized it as an excellent bargain opportunity.

Before leaving the ink cartridge aisle I reviewed the empty space on the rack next to where I picked up the twin packs. I removed the price tag from the empty space on the rack to see if the price indicated on it was for my cartridges. Unfortunately, I couldn't make heads or tails of the mumbo jumbo it contained so I disposed of it on the floor of another aisle as I continued shopping. Quite frankly, I didn't care and didn't believe it to be a problem because I knew I was entitled to these items at the price where I located them.

Once I was through with my other purchases I made my way to the checkout. Everything was going smoothly until the ditzy blood teen cashier scanned my twin packs. They rang up at twice the price! I politely told the cashier that the correct price was 17.99 and she asked me if I was certain it was 17.99 for a twin pack. At this point my patience was wearing thin so I sighed and told her "Of course I'm sure since I found them on a 17.99 rack". She informed me a price check by anther associate would have to be performed.

It was at this moment that one of the customers in line behind me had the gall to let out a groan and shake their head and otherwise act like an impatient baby. Luckily, I was able to ignore him and pass the time endlessly waiting for some new buffoon to perform a price check by calling my brother. Finally, the price checker returned with a manager who assured me 17.99 was an incorrect price, but was willing to reduce one of the twin packs to this price because they were misplaced.

Putting my brother on hold, I informed the manager that this was unacceptable. His reply was that there was nothing else he could do and gave me an empty apology. I cashed out with one of the twin packs for 17.99 as the manager had to perform the price reduction. I walked away leaving the rest of my purchases and the other twin pack sitting at the register. I guess there was something else he could do for me and that is put away all the purchases he lost due to his treatment of me. Or maybe he should make the immature customer behind me put some away. Never again, Staples. I'm shopping at another retailer from now on.

AUSTIN, TEXAS -- The core of my issue was not receiving what I ordered after I was promised the item. I believe you should receive and order that you place and verbally verify, especially if the customer service rep tells you it is on its way. Unfortunately this is not the way with Staples. According to Jenifer, even their own staff do not have access to their warehouse inventory and it's only when they actually go pack your order they will really know whether it is available.

So I am not sure I would actually be able to shop on a website that might just contain virtual merchandise. I am writing to describe a unacceptable buying experience at Staples.com. Yesterday (6/14/07) I ordered an IBM Thinkpad T60m off your website. The item was available at the time and I got a message to call Staples at 1-800-839-3067 to confirm the order.

I called in and spoke a very polite person who confirmed and processed my order. They told me the machine would arrive today (6/15/07). At this point I requested that the machine be delivered only Monday (6/17/07) to ensure that I would be at home to receive the order. The person made these arrangements and told me to expect the machine on Monday. I also commented on what a pleasant experience shopping at Staples was.

This morning (6/15/07) I went to the website since I was curious to see if the special was sold out. It was still available. However today at 3:10 pm I got an email stating that the machine I ordered was no longer available and would not be shipped. I was horrified.

I am an avid web shopper and I have never had an experience where after purchasing an item, called in for verbal verification, told it was on its way – was now not available. I also find this business process flawed since I had called a person who obviously has access to all the enterprise systems and should have been able to tell me that the order was not available. Not to mention that the site still showed this item as available this morning. I called the number indicated in the email and was unable to resolve the issue. I was told that my order is not guaranteed until it ships.

I find this completely unacceptable as there is nothing on your entire site that indicates this to be the case. I think it is implicit in your order confirmation process that I will receive the item I bought. Unless your intention is for me to now shop for something else which, since this is illegal, I doubt is the case. It would also be disconcerting for any shopper to not know that he had made a successful order until he actually received the item. For web shoppers, receiving an order confirmation should alone be confirmation that he will receive the order.

I am a software architect by trade and I would be surprised that Staples would be unable to confirm product availability prior to reviewing customer credit or doing manual verification. My preferred outcome would be to receive the item I had ordered over the web and verbally confirmed, or an equivalent IBM Thinkpad. I would appreciate you urgently looking into this matter and bringing it to a satisfactory conclusion.

ATLANTA -- I purchased a Lenovo desktop in August 2018. After only 5 months it experienced a fatal hardware error. I took it back to Staples to be repaired, but they could not fix it and told me to contact customer service. When I contacted customer service, they refused to replace the computer or refund my money even though the ad stated that the computer had a 1 year warranty. NEVER buy a computer from these crooks.

COLORADO, COLORADO -- Online website: I submitted an order and 2 days later called to check on my order. They said the order was canceled from their side and never informed me and by that time the item was sold out. Terrible website and customer service. They are very bad with store pickup. I called a store to check if they have a specific laptop and they said yes and once I drove there turns out they never had it.

MONROE, MICHIGAN -- I purchased an office chair and James was fast and efficient and carried it out to my car for me.

Note from online chatI apologize for any confusion or inconvenience this may have caused you however; we will not be issuing Ink Rewards when the requirement of $30 minimum purchase of ink and toner within the last 180 days is not met. Upon looking back into your purchases in the 180 days before the date of recycling I found the minimum requirement was not met therefore you do not qualify for the Ink Recycling Reward.

SOUTH ELGIN, ILLINOIS -- Thankfully we have Associates like Michael ** who made our shopping experience very pleasant. We are not very computer savvy and the Associate took the time and effort to answer all the questions we had. The Toshiba Laptop Satellite was on sale. The Laptop was not in stock but was delivered the next day from a different store. We declined the Extended Warranty Plan, no problem and got all the rebates. We could not be happier.

ROCKVILLE, MARYLAND -- I have been issued three “easy” Reward Cards whose values (total: $58) have unaccountably fallen to zero. Ride “Chats” and telephone but got nowhere. I have run out of time and patience, and conclude there is no point to trying to redeem any value. Staples support has been circular, unhelpful, and a waste of time. I have concluded that these reward cards are basically a scam. Office Depot recently came across as reliable and trustworthy. Big difference.

MESA, ARIZONA -- Dillan, one of the workers at Staples, told us that we had a 2 year warranty to December 12, 2014. We told him we would wait until Black Friday to get a 10 inch Samsung Galaxy in turn for the 2 year warranty. We came back to Staples on Black Friday and the store manager said the warranty was a 1 year warranty! We argued that Dillan told us that it was a 2 year warranty. They didn't listen. In the end, Dillan gave us our 40$ back, but still we didn't get the warranty! What a scam!

INDIANAPOLIS, INDIANA -- We bought chairs online where they say there are 2 in a box. We got 1 in a box. They refuse to honor their own website. How is that even possible? I will never shop here again and neither should you! Horrible customer service!